Hi Listers,
our partner is using Web Methods and is asking for this kind of web
service interface:
?xml version=1.0 encoding=UTF-8?
wsdl:definitions name=Test targetNamespace=http://test.abc/;
xmlns:wsdl=http://schemas.xmlsoap.org/wsdl/; xmlns:xsd=http://
www.w3.org/2001/XMLSchema
Hello,
If you have the wsdl description file as well, i think, there is an open
source tool for generating the form in Remedy.
Look at BMCDN ?
Cheers
Tristan
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Hello, All.
I need help
In the Overview Console, Completed Tasks are displayed, when wed like to
see only Open Tasks. Ive set Overview Console Select Status Values
Task All Open Tasks, and when I open the dialog, the value is set, but
doesnt have the desired effect until I reselect
I have a hotfix for it from BMC. I'll look up the def today for you
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stevenson, William CIV JFCOM
JWAC
Sent: Wednesday, February 09, 2011 8:29 AM
To: arslist@ARSLIST.ORG
Subject: Closed Tasks
**
I had the exact same problem with the exact same configuration. We worked with BMC, but the hotfix did not address all of the issues. I'll send along a .def file today along with install instructions. Terry
On Feb 9, 2011, Tommy Morris tommy.mor...@radioshack.com wrote:
**
I have a hotfix for
Hi Tristan,
I frankly can't imagine how a form would look like to force ARS to get
me the exact WSDL. I tried to do it manually, but I'm not getting the
results. I'll check out BMCDN though.
Mark
On 9 Feb., 15:30, Tristan Roppel tristan.rop...@t-online.de wrote:
Hello,
If you have the wsdl
I've always been frustrated that the Web URL butts right up to the Text
body (not using email templates). I tried a blank character (alt-255)
followed by a carriage return to achieve a blank line at the beginning
of the Text body. This seems to work! Hope that helps someone.
Brien
Hi, Listers
My mind is a bit sidetracked today, so bare with my on my elementary
question.
I am tasked to provide reports on ticket history, namely, all status
changes and group assignments and date them. My question is, is there a table
in Remedy that keeps this transaction? I can
SW00356747 is the defect. I’m having some trouble finding the actual hot-fix
package that we had to install but I’ll keep looking. One of my coworkers is
helping to dig for the solution and instructions for the fix.
From: Action Request System discussion list(ARSList)
Hello,
Does anyone can shed some light on how to troubleshoot and give a good
approach to a situation I am facing with a customer?
I am not a network expert, but our customer is reporting way too much
bandwidth consumption between ARServer box and Oracle DB box in a L2L
with 10Mbps. ARSystem is
I don't believe you will ever get ARS to create a WSDL in that exact format as
the system will create a type for a complexType structure instead of embedding
it. Most every system I have seen creates named type structures.
i.e. The structure in your example:
xsd:element name=InterfaceDoc
How do you know it is to much? Do you know how much it should be?
Regards,
Jarl
2011/2/9 Mauricio M. mau.rem...@gmail.com:
Hello,
Does anyone can shed some light on how to troubleshoot and give a good
approach to a situation I am facing with a customer?
I am not a network expert, but
If you turn on your SQL logs you will see the complete traffic between the ARS
server and the database.
Some of the things to think about.
For forms (these all add up when a user opens a form):
- Do your forms have any graphics (on buttons perhaps)?
- How many Active links are defined on
Mauricio,
I have this type of discussion with people on a regular basis, and I must
ask them 'define too much'. In this situation I would argue that it's not
that the Remedy server is utilizing too much bandwidth, but instead that the
pipe size between the app server and the db server is too
Here is the def file but I cannot find the instructions for the hotfix.
I do remember that it was trickier than just importing the file and of
course the doc doesn't appear to be posted in BMC's knowledgebase.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
I have an old PC that has a current status of Offline. If I delete this
record will it break anything along the way?
Thanks,
Larry
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attend wwrug11
As far as I remember the OOTB filters cut a Diary Entry Update on Status
changes. However, I just checked some old tickets and do not see these
entries. So perhaps there was a configuration option for this or perhaps
what I remembered was not OOTB. There is also an Audit log which is also
In this doc it says you need to turn off all DB triggers in the ARSystem
schema. I'm on ARS 7.1 CMDB 2.1 p4 and ITSM 7.0.03 p9 and don't seem to have
any DB triggers. Did they start using these in a later version or am I missing
something?
I logged into the DB as aradmin and did:
SELECT
That is to insure no triggers have been added as part of customizations.
-Original Message-
From: Ramey, Anne anne.ra...@nc.gov
To: arslist arslist@ARSLIST.ORG
Sent: Wed, Feb 9, 2011 12:39 pm
Subject: 7.6.04 Delta Data Migration tool - Question
In this doc it says you need to turn
Hi all,
I will try to keep this simple.
I have a Form A with fields $Email Body$, $Problem Summary$, $Problem
Description$.
I have Form B which holds values on how to build content for $EmailBody$ on
Form A.
Value on Form B:
Problem Summary: +$Problem Summary$+
Hi all,
I am learning ITSM 7.5.
Are there any association diagram lie EntityRelationshipDiagram for the
HPD:Help Desk?
It will be helpful, as i would be knowing what are the forms of are getting
updated for any operations.
Regards,
Gopal
--
View this message in context:
Frederick,
thank you for you reply.
Are you saying, that all I need to do is to modify the wsdl by hand
and even though ARS would generate the kind of wsdl you're describing
our partner would be able to consume our web service?
In other words since I've created forms that reflects the wsdl of
As long as the elements come out in the correct order, yes it is pretty much
that simple.
I have had to hand modify WSDLs many times and the end system never knew the
difference.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
We need a solid Service Automation Consultant with BBSA experience that can
work in Maryland. Please email for more details.
Kind regards,
David
David Frankfater
Column Technical Services
Toll Free 1-866-265-8665 Ext. 332
dfrankfa...@columnit.com
www.columntech.com
www.columit.com
BMC Remedy ITSM 7.6 OOTB offers an audit form that can be configured to track
every data change on any field or set of fields you want on any of the OOTB
forms.
From: Philip, Saji L sphi...@houstonisd.org
To: arslist@ARSLIST.ORG
Sent: Wed, February 9, 2011
Will the Status History be enough data? I know that if you go back to a
status it will just overwrite this data.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ars Lister
Sent: Wednesday, February 09, 2011 2:42 PM
Hello everyone,
ARUtilities 7.6 is a New Release
The latest version in a line of utilities helping Remedy Developers around
the world. This new version offers an incredible search ability for
quickly finding workflow. New features include the ability to import any
number of images with just a few
Listers -
I'm using runmacro utility (on a windows machine) to create an ARX file, but
I'm facing an issue:
The command I'm using is:
C:\Program Files\AR System\Adminrunmacro.exe -o C:\test.arx -x myserver -U
My User -P mypassword -f Incident Management -t arx -q 'Incident
Hi,
The problem is the command line argument conversion.
You should write the following if you run it at the command prompt:
'Incident Id' = \R2:70032012\
You can also do this via RRR|Chive ;-)
C:\rrrchive export.cfg R2:70032012
### export.cfg ###
source_server = myserver
source_tcp
Hi Could any one please explain a Ticket Life Cycle
thanks
Kiran
On Wed, Feb 9, 2011 at 8:00 PM, Tristan Roppel
tristan.rop...@t-online.dewrote:
Hello,
If you have the wsdl description file as well, i think, there is an open
source tool for generating the form in Remedy.
Look at BMCDN ?
Hi,
Apparently something is wrong with the Set-Fields action. Maybe it has
reverted to CURRENT TRANSACTION.
Re-examine the search-qualification and the assign string.
Enter the assign-string again by choosing each field from menus instead of
typing them.
Best Regards - Misi, RRR AB,
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