Re: WebService Logs through arjavaplugin.log

2014-06-03 Thread Mayuresh Wagh
Hi Neha, where did you put the word debug exactly? Please search below string in your log4j file replace word warn with debug. Plugin restart is required. !-- Print only messages of level warn in the package com.bmc.arsys.pluginsvr -- logger name=com.bmc.arsys.pluginsvr level

Re: Reg. the DMT job console issue on 8.1.01 ITSM server.

2014-06-03 Thread Abhi$hek
Hi Julie, Thanks for your kind input. The Atrium Integrator Engine Server Name and Host name are the same as of the ARS server. -Abhishek A --- On Tue, Jun 3, 2014 at

Re: Regarding the FTS issue on 8.1.01 ITSM server.

2014-06-03 Thread Abhi$hek
Hi Suresh, Thanks for your kind input. I have checked the file armonitor.cfg and found two threads for FTS:- FTS Primary is enabled but FTS Secondary is commented there. So do i need to uncomment the secondary also. -Abhishek A On Mon, Jun 2, 2014 at 10:53 PM, Suresh Loganathan

Re: Regarding the FTS issue on 8.1.01 ITSM server.

2014-06-03 Thread Suresh Loganathan
Welcome. kindly check and compare the service name both primary and secondary. check any LB Name or individual server name available. Regards, Suresh Loganathan.. On Jun 3, 2014 12:17 PM, Abhi$hek abhi.masc...@gmail.com wrote: ** Hi Suresh, Thanks for your kind input. I have checked the

Re: Regarding the FTS issue on 8.1.01 ITSM server.

2014-06-03 Thread Suresh Loganathan
Welcome. kindly check and compare the service name both primary and secondary. check any LB Name or individual server name available. Regards, Suresh Loganathan... ** Hi Suresh, Thanks for your kind input. I have checked the file armonitor.cfg and found two threads for FTS:- FTS Primary is

Re: Regarding the FTS issue on 8.1.01 ITSM server.

2014-06-03 Thread Abhi$hek
Yes the server name on both the threads are same for the FTS. But the secondary FTS are commented. On Tue, Jun 3, 2014 at 12:25 PM, Suresh Loganathan ersures...@gmail.com wrote: ** Welcome. kindly check and compare the service name both primary and secondary. check any LB Name or individual

Re: WebService Logs through arjavaplugin.log

2014-06-03 Thread LJ LongWing
Neha, I agree with Mayuresh regarding the settings in the log4j log, but for easier plugin restart, you might try the tool I developed that does exactly that. http://remedylegacy.com/tools/aplrestartplugin/ On Mon, Jun 2, 2014 at 11:45 PM, Neha Khandelwal jbpn...@gmail.com wrote: Hi List, I

Re: WebService Logs through arjavaplugin.log

2014-06-03 Thread Campbell, Paul (Paul)
I always use info level setting instead of debug, debug level is real chatty, info will show the soap messages that are being exchanged -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Neha Khandelwal Sent: Tuesday, June

FlashBoard Issue to access from Overview Console.

2014-06-03 Thread ersureshbe
Hi Team, I'm getting this error when i try to use the flashboard in overview console. Has any one faced this kind of error in flash board. We are in server group environment. Please let me know if you require any other information. Remedy Version : 8.1.

Re: John Atherly passed away

2014-06-03 Thread Joe D'Souza
Didn't know him personally either but always sad to hear one of us has left us especially through a tragic event. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, June 02, 2014 5:27 PM To:

Re: John Atherly passed away

2014-06-03 Thread Christopher Pruitt
It is always sad to hear when anyone dies. I did not know John but my prayers go out to his family and friends. Also, I found this link to his accident. http://news.fredericksburg.com/newsdesk/2014/06/01/one-killed-one-injured-in-stafford-county-boating-accident/ Christopher Pruitt

Date/time in display type of a table

2014-06-03 Thread Luiz Felipe Marchese
Hi People, Is there any way to put a date in the data type of a table? I need to make a single click in the cell and the calendar appears to choose the date. All the fields in the table are in a view. Sorry for the bad english. -- Luiz Felipe do Amaral Marchese da Silva

Re: Filter Escalation

2014-06-03 Thread Sweety
Correct me if any of below statements are wrong else give me a pat on my back :) Active Links/Filters : Executed once for each record hence acts on current request. Push fields/set fields can be used to create/update other records but they will trigger active links/filters based on the workflow

Web Server | Mid Tier | Tomcat Server

2014-06-03 Thread Sweety
Hi List, I already get confused with these three words :S, can anybody explain me what does they really mean or all of them are same? When users won't be able to access remedy url, we sat restart mid tier/tomcat/web server but in fact we are restaring only tomcat. Is there any difference

Re: Reg. the DMT job console issue on 8.1.01 ITSM server.

2014-06-03 Thread Dinesh Kumar
Hi Abhishek, Check the arerror /arjavaplugin /carte server logs and also check the escalation is not disabled in that server from where you are trying to run the job. Regards, Dinesh kumar. On Tue, Jun 3, 2014 at 12:03 PM, Abhi$hek abhi.masc...@gmail.com wrote: ** Hi Julie, Thanks for

Re: Filter Escalation

2014-06-03 Thread Misi Mladoniczky
Hi, I thought that a pat on the back was a positive/assertive/encouraging action ;-) No, Escalation-Actions do not execute once, they execute on each matching record. But the Escalation itself runs once, and then performs zero to many Action-sequences depending on the number of records it finds.

Re: Web Server | Mid Tier | Tomcat Server

2014-06-03 Thread Joe D'Souza
Web Server is the generic term for any web server be it Tomcat Apache, IIS from Microsoft, JBoss, Websphere on any other web server technology that may exist. Mid-Tier is specific to Remedy - the application that gets installed on the Web Server of your choice which looks like is Tomcat in your

Re: Filter Escalation

2014-06-03 Thread Sweety
Hey Misi, hope you are doing well. Looks like you are busy with your work. I would prefer a positive pat ;) I did not understand this statement: Escalation execute on each matching record. But the Escalation itself runs once. Do't you think its a contradictive statement? Both seems to be of

Re: Web Server | Mid Tier | Tomcat Server

2014-06-03 Thread Sweety
Tomcat is a web server for processing web requests Mid Tier is service/application that allows remedy to be accessed over web. Above two points cleared :) What about this? Can I have mid tier folder on one server and web server on another?

Re: Filter Escalation

2014-06-03 Thread Misi Mladoniczky
Hi, I do not think that my statement was contradictory. But you did not quote me right... The Escalation runs once, meaning it performs a single search to the database. After finding 0-x records, it will perform its Escalation-Actions 0-x times. It is therefore very important to distinguish

Resolved: Filter Escalation

2014-06-03 Thread Sweety
Thanks for making me understand that :D. You deserve a pat on your back now ;) Thanks Misi for puttings things simple. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been

Lead Remedy Programmer Analyst (ARS or CMDB)

2014-06-03 Thread Jamie
We are looking to hire a Lead Remedy Programmer Analyst within our company. We are looking to fill 1 position with a candidate that can lead either our ARS System Support team or our CMDB Support team. Please take a look at the job descriptions at the links below and feel free to reach out to

Remedy Developer Performance Metrics

2014-06-03 Thread Charlie Lotridge
Hi all, I'm curious...what are your opinions about what might be useful metrics to use to judge the performance of Remedy developers? To narrow the conversation a bit, let's just talk about during the creation of a new custom application, or custom module to an existing application. In other

Re: Remedy Developer Performance Metrics

2014-06-03 Thread LJ LongWing
My opinion is that 'performance metrics suck and don't work the way they are intended'. There has been healthy debate over the years regarding exactly that subject, and every time it's happened, either on the list or otherwise, it ends up being that no one 'metric' can accurately say that this

Re: Remedy Developer Performance Metrics

2014-06-03 Thread Charlie Lotridge
LJ says 'performance metrics suck and don't work the way they are intended'. So, do you feel strongly about this? Yikes! ;) Really, though, while I didn't participate or even see any of those prior conversations about this subject, a couple points occur to me... First, while you're of course

Re: Remedy Developer Performance Metrics

2014-06-03 Thread Rick Cook
Charlie, I don't mean this in a RTFM kind of way, but you would do yourself a service by searching for and reading the previous threads on the topic. I think they would answer your questions. Rick On Jun 3, 2014 4:03 PM, Charlie Lotridge lotri...@mcs-sf.com wrote: ** LJ says 'performance

Re: Remedy Developer Performance Metrics

2014-06-03 Thread Shellman, David
Charlie, Being an AR System admin is not about how many active links or filters or fields one can put together in a day. Do they work as intended? Are the permissions right? If they are not working as intended how well does the individual do to figure out what is not right and correct the

Re: Remedy Developer Performance Metrics

2014-06-03 Thread Charlie Lotridge
Dave, Ok, fair enough. And I agree there are a lot of qualifications/considerations. I'm seeing now, though, that I posed too broad (and sensitive) a question. Let me try a different angle on this, which should be sufficient for my needs: On a good day, and if it's all you had to do, about

Re: Remedy Developer Performance Metrics

2014-06-03 Thread Joel Sender
Folks, This reminds me of the story of IBM hiring Microsoft to develop an OS for what became ‘personal computers’. Big Blue wanted to pay MS for the new OS based upon the number of lines of code delivered. MS (Bill?) said that 3 three elegant lines of code should be worth the same, or more,

Re: Reg. the DMT job console issue on 8.1.01 ITSM server.

2014-06-03 Thread Abhi$hek
Hi Dinesh, Thanks for your kind response. We have checked the logs mentioned by you but no solution yet. Also the escalations are running fine. Regards, Abhishek A On Tue, Jun 3, 2014 at 11:47 PM, Dinesh Kumar guru...@gmail.com wrote: ** Hi Abhishek, Check the arerror /arjavaplugin