**
I was really excited about this, but the feature is still a bit
limited. To use your example, typing "ant" would bring up antelopes
and anteaters... However, if you typed "mammal" you wouldn't get
either. It would be really cool if you could cross reference multiple
fields while you are
I have ALs working on a vertical navigation bar on 7.5 p1... Did you
check permissions on the AL? More details would probably help-- such as
what action you are attempting to fire, etc.
Brien Dieterle
On 8/11/2009 11:46 AM, Bhupesh Gupta wrote:
**
All,
I created a Navigation Panel in R
and the Email
Messages form (anything else?) I think that would be pretty nice.
Thanks for any help!
Brien Dieterle
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?
Thanks for the ideas!
Brien Dieterle
Lyle Taylor wrote:
You could add a buffer form between your application and the AR System Email
Messages form. When your users want to send a message, rather than directly
sending an e-mail, you push the info to a notification form, and that would
include
Except the AR Email Messages form doesn't have the original ticket's
Schema/Request ID pair (or a unique global key like Instance ID) to
refer to the original request.
Brien Dieterle
patchsk wrote:
Or in the same note, you can write workflow on AREmailMessages form on
entry Submit/Delete
ld of open
children and perform a colcount and close the ticket if colcount=0
midtier 7.5p1
Thanks!
Brien Dieterle
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
pushing something to a workflow field to trigger
filters set
to check the count of open children and if 0 perform the close.
Fred
From:
Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
Behalf Of Brien Dieterle
Sent: Tuesday, October
06, 2009
1:04 PM
r words, I wish there was an easier way. I hope someone else
has a better answer :-)
Brien Dieterle
Brittain, Mark wrote:
**
Hi All,
I have what probably amounts to a really dumb question but I am
baffled. What I would like to do is create a different view for two
groups.
The Man
one open
child
record.
Fred
From:
Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
Behalf Of Brien Dieterle
Sent: Tuesday, October
06, 2009
2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: send
event after open
window, midtier
**
Indeed I
I was actually going down this route but I didn't want the child form to
be hard-coded with a table field pointing to the parent, because there
may be a variety of different parent forms that create these children.
However, since you mentioned this it dawned on me that I can use Sample
Data
in the If Any Requests Match field.
Brien Dieterle
Misi Mladoniczky wrote:
Hi!
I do not know about the advanced search, but I have often seen (1=0) used
in a Push-Fields-Action (FLTR/ACTL) where you allways want to create new
records.
I have used it myself to trigger the no-match-action in escalations
Is there any easy way to write a query against a dynamic group field?
I basically want $AssignedToGroup$ LIKE % ' $USER$ ' % (since the fields
might contain users), OR $AssignedToGroup$ LIKE 123; or LIKE 567; etc
for every group the user is a member of.
Before I embark on building an AL
I believe I'm using the permissions-model correctly but maybe I am
extending it too much. I'm using a 4-layered approach. Users can view
the records in this table based on row-level access to field 1 if they
are in any one of the following: Submitter, Assigneee,
AssigneeGroup(112), or a
If I am a member of a dynamic group based on field 112 (or AssignedTo
for that matter)-- why doesn't $GROUPS$ reflect this group? I tried
making a AL and a Filter to display $GROUPS$ in a field on display
and/or GET, but it does not include these groups.
How else can one query a form for
**
I just tried that with 7.5 and it works fine. Didn't try a guest
account but otherwise identical.
Maybe you have an AL that is forcing the window to open in Search
mode? If you can't figure it out, you could probably use an AL that
checks the VUI and OPERATION on open and reopens the form
**
I thought I understood auditing, but now you've made me confused :-)
I add a table field to my original form and point that to my audit form
and use a qualification to match a unique key. Then my table field
always shows the previous values, who, what, and when, etc. Pretty
slick.
I
If you use Audit and Copy, yes you'll have a lot of noise. But
looking at it a different way, you can look at any single audit record
and know exactly what the state of the whole form (or at least the
fields you care to audit) was on that particular edit. So it can be
handy, too.
Here's a
templates. Not only are they hard to design and
maintain, but they are incompatible with one of the best features of
remedy. Of course I am joking, but I honestly can't think of any other
reason why this bug has existed for so long and no one is up in arms
about it.
Brien Dieterle
On 12/17/2009 10
**
I just started getting this error and happened to notice this thread.
I was definitely fiddling with the enumeration numbers on several
fields on a custom form.
AR System 7.5 P3, Dev Studio 7.5 P3 on Windows 7
The oddest thing is, I can add any singular clause like "FieldX = 0" A
Thank you! That works! Now why didn't I try that myself. . .
Brien
On 1/7/2010 4:57 PM, Rod Harris wrote:
Hi,
Yes this is a problem with patch 3 of DS. I have found that you need
to do 2 things to avoid using the old admin tool for editing some
qualifications.
1. Use the button to open up
Hi List!
I am having a really weird problem. I have a form that has NO Public access
to any fields. All permissions are granted by Submitter, a static group, or
Assignee Group. All of these groups have read permissions to all of the
fields on this form.
I have a filter that sends three
Oops--
AR Server 7.1 Patch 003
Windows 2003
SQL Server 2005
On Wed, Jul 2, 2008 at 9:26 AM, Brien Dieterle
[EMAIL PROTECTED] wrote:
Hi List!
I am having a really weird problem. I have a form that has NO Public
access to any fields. All permissions are granted by Submitter, a static
group
Dieterle
*Sent:* Wednesday, July 02, 2008 12:29 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: submitter access to fields in notify
** Oops--
AR Server 7.1 Patch 003
Windows 2003
SQL Server 2005
On Wed, Jul 2, 2008 at 9:26 AM, Brien Dieterle
[EMAIL PROTECTED] wrote:
Hi List!
I am
for any ideas!
Brien
On Wed, Jul 2, 2008 at 10:13 AM, Brien Dieterle
[EMAIL PROTECTED] wrote:
I've read that on this list as well but I'm not sure if that is entirely
true (anymore?). The Include fields work perfectly for the dynamic group:
Assignee Group, as well as a Static Group
Hi List,
I was wondering if anyone else can reproduce this bug on AR Server 7.1.00 P2
or P3. The trick is you have to be IN a local Application Window and click
on groups, rather than from the root Server Window. Thanks!
1. STEPS TO REPRODUCE:
Admin Tool = Open a Local Application = Click on
permissions added to
everything, if they want to use email?
Brien
On Wed, Jul 2, 2008 at 2:27 PM, Brien Dieterle
[EMAIL PROTECTED] wrote:
I tested A) by adding User1 to Field 112 and then sending the notification
to $Submitter$. Since $Submitter$ is in field 112, the included fields
Of *Brien Dieterle
*Sent:* Friday, July 11, 2008 3:53 PM
*To:* arslist@ARSLIST.ORG
*Subject:* bulk permissions not saved for non-core groups inside a local
application
** Hi List,
I was wondering if anyone else can reproduce this bug on AR Server 7.1.00
P2 or P3. The trick is you have
Hi List,
I was trying to figure out why attached images were not being displayed to
my gmail account. The only difference between the Remedy email and someone
elses working-email (with an embedded image), was the Content-ID in Remedy
was missing angle brackets .
Remedy's email:
Content-ID:
I use the SQL 2005 row_number function to do something that sounds like
what you want, in a SQL view, and then expose that as a View Form in
remedy:
SELECT cast(row_number() OVER (ORDER BY somecolumn) AS int) AS Record,
column2, column3.
One note, don't do this. Since the row_number
Say you have two forms, parent/child relationship. So, to display children
on the parent form, you just add a table list view and add a qualification
to link the two tables (probably using InstanceID or RequestID). That
works great.
But now suppose that your client really needs the format of
The wrap option is not a w3 standard I don't think, so you might try
pulling that out.
Brien
On Wed, Sep 3, 2008 at 7:02 AM, Steve McDonald [EMAIL PROTECTED]
wrote:
** Good morning All!
I have set up automated email to my customers that allows them to reply by
replying to the email, adding
You might also make a new view specific for the person in the assignee
group, and use an active link to change the view to the proper one depending
on a qualification, like (assignee group LIKE %$USER$%). This would let you
avoid making extra fields and workflow, but at the expense of managing
I don't know if a Join form would work, since this is a one-to-many
relationship (one parent with many children). I tried to express that with
the two records in my report-sample below (it could be any number). Since
this is web based I definitely don't want to use Excel or Access. I'm not
sure
on the screen.
-Original Message-
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] Behalf Of *Brien Dieterle
*Sent:* Wednesday, September 03, 2008 1:10 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: embedded report puzzler
** I don't know if a Join form would work
**
We have AR System, alone, with a lot of custom forms. Trying to create
higher-level workflows that tie these forms together (such as an
employee boarding process) is proving to be a daunting task. Do we
need Atrium Orchestrator to achieve this in a supportable manner? This
post seems to
I think he means so that the status dropdown would only contain statuses
that make sense for the current status of the workflow and the current
user modifying the record. That would be pretty cool, but you'd have to
have maintain a table with /current-status/valid-status/role for every
**
Don't forget that the WUT and Alert eat up licenses whereas MT can be
configured to timeout, etc. Also, last time I checked (7.5 version)
Alert and WUT both completely prevent machines from going to sleep on
their own, which seriously complicates any kind of energy conservation
policy.
Maybe add an
AND 'TR.AssignedToTech' != $NULL$
Brien
On 4/15/2010 9:28 AM, Drew Shuller wrote:
I typed the email wrong.
I've tried the Run If as both 'TR.AssignedToTech' != 'DB.AssignedToTech'
and without the TR in the first instance.
I'm running a Notify action. I do get inconsistent
From the midtier, using the ReportSelection form works fine, with a
caveat. If a report (created with the ReportCreator form) has a query
that contains arithmetic such as 'date_field' $\DATE$ - 60 * 60 * 24 *
10, the report returns nothing (no error message, just blank). However,
queries
person using the native
reporting tools (or at least the ReportSelection form).
Brien
On 4/22/2010 1:34 PM, Brien Dieterle wrote:
From the midtier, using the ReportSelection form works fine, with a
caveat. If a report (created with the ReportCreator form) has a query
that contains arithmetic
How about a close window/open window action w/o setting the fields to
defaults (leave box unchecked)?
Brien
On 4/29/2010 1:33 PM, jham36 wrote:
I hope someone replies to this with a better solution. The only thing
I can think of is to do a set fields action and set all the fields to
NULL.
If your SSO is based on Kerberos I don't know of a way to end the SSO
session without logging out of the computer or manually destroying your
kerberos ticket. Nor can I imagine a world where you'd want that to happen
when you log out of Remedy, so maybe I am being short-sighted too :-)
We
try adding mode=submit
http://www.bmc.com/arsystem/dht/archive/07-05-2005_C.htm
Brien
On Thu, Mar 12, 2009 at 10:53 AM, Steven Iocco steveio...@hotmail.comwrote:
** Hi folks. I have the following URL to a specific survey record. IS
there a way I can have the window open to type=display and
You didn't expect me to try that first did you? :-) It doesn't work, sorry.
I thought I had tried that once and had success but, no...
Brien
On Thu, Mar 12, 2009 at 10:55 AM, Brien Dieterle
brien.diete...@cgcmail.maricopa.edu wrote:
try adding mode=submit
http://www.bmc.com/arsystem/dht
Genius. That works. There is a lot of confusion apparently about exactly
what we're referring to. If the URL has ViewFormServlet in it, it seems you
need to follow LJ's advice. If your URL does NOT use ViewFormServlet, then
the regular view properities/hide results pane is what you want.
I
Set-Cookie: JSESSIONID=DCCF6B01951F669EBF3939A6FC234CB1; Path=/arsys
Set-Cookie: q=; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/
Does anyone know why ARS 7.5 tries to delete this cookie (expires in
past?). I don't have ARS 7.1 to try this on, but I am pretty sure it
was setting a cookie
A way to do this via the User tool could be to do a search on the table w/
no criteria, select all the rows, then Tools--Reporting. Create a report
with just the serial number. Sort and group upon Serial number. Then add a
Statistic to Count serial number, computed on the serial number field.
Hello list, here's another one for ya.
I'm working with field 112 on a form, that may contain one userID, or it
might contain a bunch (like 'user1'; 'user2'; 'user3'), etc.
I want to loop over all of these records, and then loop on each userID
within field 112 (loop in a loop?) and do something
of the following depending on how you parse it:
1, 2, 3, 4
1 2, 3 4
1, 2 3, 4
1, 2, 3 4
1 2, 3 4
Good luck and may your hair stay attached to your head with the
problems you will encounter using this approach.
Axton Grams
On Mon, Sep 22, 2008 at 1:50 PM, Brien Dieterle
[EMAIL PROTECTED] wrote
and will be nicer to my
co-workers :)
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle
Sent: Monday, September 22, 2008 1:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: split a field and loop on each piece
PROTECTED] On Behalf Of Brien Dieterle
Sent: Monday, September 22, 2008 6:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: split a field and loop on each piece
**
Gary, brilliant. Works like a champ!
For posterity, just had to add `! to the filter that actually does the
group adding,and a tmpgroups
)
[mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle
Sent: Tuesday, September 23, 2008 10:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: split a field and loop on each piece
**
Yes on trawling User table, I want to remove everyone from this group
every night and then add everyone back from the guide
License (which is not what you stated you are
using), you can only reassign it 3 times per week before it is locked
for the rest of the seven days.
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle
Sent
for
a day?
*Thad Esser*
Remedy Developer
*Argue for your limitations, and sure enough, they're yours.*-- Richard
Bach
*Brien Dieterle [EMAIL PROTECTED]*
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
09/23/2008 11:17 AM
Please respond to
arslist@ARSLIST.ORG
not considered that
people can share.
Axton Grams
On Tue, Sep 23, 2008 at 4:01 PM, Brien Dieterle
[EMAIL PROTECTED] wrote:
**
Thanks for the warnings, list-- Since it seems so problematic, I am not
going to bother with the remove-from-group or downgrading of License.
So,
my process
describing the problem you are trying to address
from the start as there may be approaches you have not considered that
people can share.
Axton Grams
On Tue, Sep 23, 2008 at 4:01 PM, Brien Dieterle
[EMAIL PROTECTED] wrote:
**
Thanks for the warnings, list-- Since it seems so problematic
I have a filter that executes On Modify. So I have an escalation that sets
a field to $DATE$ to trigger the modify action. This sounds like what you
are doing, so I'm not sure why it doesn't work. I'm even setting a
display-only field and it still works. AR 7.1 patch 003
Brien
On Fri, Oct
is the qualification you are using
for the filter. Are you using the date field you set in the qualification ?
AR 7.0.1 patch 6
Thanks !
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Brien Dieterle
*Sent
:
[EMAIL PROTECTED] *On Behalf Of *Brien Dieterle
*Sent:* Friday, October 10, 2008 11:07 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: escalation
**
No qualification on the filter; it is just on modify. I set the
display-only field to $date$ for no particular reason other than
Shouldn't this be an ActiveLink-- onload with qualification ( 'Instance ID'
= $NULL$ ) AND ($OPERATION$ = CREATE )
and set fields:
Instance ID = $PROCESS$ @@:Application-Generate-GUID
You should create Field 179 also and place it on the form.
Brien
On Thu, Oct 16, 2008 at 10:02 AM, Dwayne
That probably wasn't clear-- I do the same thing and I created a field with
ID 179, named it Instance ID. Then the activelink is on window loaded.
Brien
On Thu, Oct 16, 2008 at 10:19 AM, Brien Dieterle
[EMAIL PROTECTED] wrote:
Shouldn't this be an ActiveLink-- onload with qualification
of the AREA plugin madness). The other option we have
it editing login.jsp to redirect the user to this URL, but that is plan B.
Thanks!
Brien Dieterle
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Right, I think Joe and I are trying to suggest using an ActiveLink and not a
filter :-)
Brien
On Thu, Oct 16, 2008 at 11:34 AM, Grooms, Frederick W
[EMAIL PROTECTED] wrote:
A Filter does not use the @@: syntax (Evidenced by the v7.1.0 filter AR
System Email GUID Generator)
I pulled the 38
I'm adding a little report problem button to a lot of our custom forms to
basically submits a bug report for the form. I am capturing the Form, View,
etc. I wanted to captured Application but it is null unless you open the
actual application, which we apparently have not been doing :-)
From
this, but according to the admin tool help file, it
should work.
James Hamilton
Business Systems Manager
The NPD Group, Inc.
900 West Shore Road
Port Washington, NY 11050 USA
+ 1.516.625.2468
On Oct 21, 7:09 pm, Brien Dieterle
[EMAIL PROTECTED] wrote:
I'm adding
Could it be possible to use something like a html2text converter within a
run process action?
http://search.cpan.org/~awrigley/html2text-0.003/html2text.pl
It might provide better looking plain text-- for instance br would be
converted to a carriage return, etc?
Brien
On Fri, Oct 31, 2008 at
I'm building a custom form to handle changes for new/existing employees--
things like account creation, email setup, shared group folder permissions,
new computer setup, office phone setup, furniture and even name changes. I
am duplicating an existing form from a different system that did all of
extensively in their complex ITSM forms.
Just Some Thoughts,
--Phil (another Arizonan)
--
*From:* Brien Dieterle [EMAIL PROTECTED]
*To:* arslist@ARSLIST.ORG
*Sent:* Wednesday, November 19, 2008 2:44:22 PM
*Subject:* employee setup form best practices?
** I'm
Take a look at flashboard variables, I think that is the easiest thing to
setup. Displaying more than a few flashboards requires a license, however,
the variables are free and there may be another way to query those without
using a flashboard.
Brien
On Mon, Nov 24, 2008 at 7:53 AM, Frank,
Hi List,
I thought this behavior was a bit weird:
If you setup auditing on a join form as per the documentation, and you set
some fields on BOTH underlying forms to audit and copy I would expect
that any fields on either form, if edited, would trigger an audit on BOTH
forms (because they
I believe this leads back to a previous thread discussing enforcing logouts
on the midtier. Would it violate the EULA to somehow force a logout action
(thus freeing the floating license) when idle for, say, 5 minutes? Maybe
some extra javascript added to the midtier code (some sort of timer?)
Couldn't the table fields be hidden or even on a separate view and then
walked by AL Guides? Or, another idea, create Join forms for the
Parent/Child, include assigned to and assignee group for both forms (4
fields) and the parent requestID. Then join that to the task form, include
assigned to
.
The button that adds children and tasks can also run process set-change-flag
1 to ensure the modify filter runs every time something is added.
I'm probably missing something but I think that is generally how I did
something similar. Good luck!
Brien
On Fri, Dec 19, 2008 at 11:31 AM, Brien Dieterle
No, if you notice in the guide there are little columns with checkboxes next
to each of the RUN PROCESS actions:
For Perform Action Active Link you cannot run that from a filter or an
escalation. Sorry :-)
Brien
On Mon, Dec 22, 2008 at 11:02 AM, Ibrahim Akar i...@pyrasoft.com wrote:
** We
Besides moving your head closer to the screen? Sorry-- the first thing that
comes to mind is just making a small form just for the error message and
opening it with the Dialog mode-- that should preserve the size that you
saved it with via the Admin tool. Someone else might be able to suggest
I *just* finished an install exactly like you (vmware win2003, sql 2005,
IIS+Tomcat) except I am on JDK 1.6.0_11-- and absolutely no problems.
Installed everything except FTS and SNMP. I registered with portmapper but
left both following port numbers blank.
Are you doing this over RDP? There
ARS 7.5
SQL2005
Win2003
We had an issue creating a view form that had a server with a hyphen. On
ARS 7.1 we used:
Server-name.Database.dbo.Table(note the quotes)
and it worked fine...
However, on 7.5 if you try to use that syntax the Interface would not allow
it. So you could use:
System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Brien Dieterle
*Sent:* Friday, January 30, 2009 2:14 PM
*To:* arslist@ARSLIST.ORG
*Subject:* linked-server with hypens
** ARS 7.5
SQL2005
Win2003
We had an issue creating a view form that had a server
that gets
committed only upon saving of the primary request?
Thanks!
Brien Dieterle
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From: Action Request System discussion list(ARSList) on behalf of Brien
Dieterle
Sent: Fri 2/6/2009 10:34 AM
To: arslist@ARSLIST.ORG
Subject: transaction for parent/child changes
** We've designed a form that has child requests displayed in a table list
field. You can interact
**
It could be the midtier is working with the alias value (char), not the
number-- for some reason this sounds familiar.
Brien
On 7/23/2010 7:45 AM, Chowdhury, Tauf wrote:
**
List,
Heres the issue. I
have a bunch of drop down menus.
The alias value is a word and each
**
This seems like a crazy question that no one has ever asked. Can you
print more than one page from Remedy midtier or WUT without
using a reporting method? The WUT seems to automatically (hideously)
compress everything to one page. The midtier seems to just refuse to
print the second page
Is there a Set Fields operation that is setting $TempReqSummary$ to
#First Name#, or is #First Name# the default value or the value you
are entering into the field manually?
Brien
On 10/7/2010 1:25 PM, Christine wrote:
I’m using the Replace() function in a filter Set Fields action. I can
, Denise). This is as I want it. I see this happen in the log.
When the record is saved, the saved value is back to #First Name#. Is
the Default Value overwriting the Set Fields Replace() function?
Thank you for your help,
Christine
On Oct 7, 3:23 pm, Brien Dieterle
brien.diete...@cgcmail.maricopa.edu
Hi List,
Anyone have some really old forms that don't show the home page link on
the web toolbar? I've tried exporting this form and importing it to
another server, 7.5 patch 6, with no luck. It has been missing forever,
I'm guessing, and we just never noticed. No amount of fiddling with
of a better tool I'm open
to suggestions.
Thanks,
Christine
On Oct 7, 6:18 pm, Brien Dieterle
brien.diete...@cgcmail.maricopa.edu wrote:
I don't think that is it. In fact I just made a test form exactly as
you described and it works fine. I am betting you have some other
workflow manipulating
I think this is a frequent question-- we fixed ours by opening the
ReportType Form, and for the AR System record make the Run Command:
**
So you have two ALs-- one triggered by a menu choice and another via
a button? The menu AL sets some fields. The button AL cannot see
these field values? You are adding the message action within the
Button AL right, and not the same AL that is doing the set fields?
I
.
Thanks,
Ron Legters
ITIL Tools Process Admin
From: Action Request System discussion
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf
Of Brien Dieterle
Sent: Tuesday
Is it normal for a set fields operation, which is set to Set Fields to
$NULL$ if no records match, to actually set the fields anyway if no
records match? I didn't think so. Here is the scenario:
I have Form A with a 'Field 1' character field and a 'NotUnique'
character field. I want a set
Request System discussion list(ARSList) [arsl...@arslist.org] On
Behalf Of Brien Dieterle [brien.diete...@cgcmail.maricopa.edu]
Sent: Thursday, October 28, 2010 7:58 PM
To: arslist@ARSLIST.ORG
Subject: set fields behavior if no requests match filter
Is it normal for a set fields operation, which
We just upgraded from AR 7.5 patch 1 to patch 7, and it seems they fixed
a problem that I was actually using to my advantage.
I have a few reports available via midtier that include a column that
has a URL in it (generated via a filter on get entry). Except, I made
it clickable and nice
**
In Dev Studio -- Layout-- "Show Actual View Size"
Now you can find the little black box controls on the edges of the
form and drag the whole window to the size you need. Hope that is
what you meant!
Brien
On 11/16/2010 3:16 PM, Shane Buchholz
Was banging my head on an upgrade test from ARS 7.5p7 to 7.6.03. The AR
Service would hang on startup in the middle of the upgrade. I enabled
debug in ar.cfg and looked in the SQL logs and found a commit
transaction error because an ALTER TABLE command failed due to columns
already existing.
arschema where schemaid = 692;
This error is an indication that the history table had more statuses than
the C7 column of the T table, and when the new statuses were added, the H
table gave a conflict..
Joe
-Original Message-
From: Brien Dieterle
Sent: Tuesday, November 16, 2010 8
**
That sounds like a subreport, which you'll need a more advanced
reporting tool to accomplish (Crystal. . .). Alternatives I've seen
suggested are to run two reports, write an application to do the
report, buy Crystal, or get the free Jasper. What we did for a
special
This is a strange problem that may have started happening after
upgrading to AR System 7.5 Patch 7, or after an upgrade of our virtual
hardware during the holiday break. Or there is a slight chance this has
been happening for a while and we just didn't notice-- but I think we
would have had
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You mean like this?
?WH #[ GRANT READ
This is normal-- Remedy has three types of licenses, "FIXED",
"FLOAT", and *SNEEZE*. Seriously though, I'm glad we're not the
only ones seeing this in the the user log, thanks for reporting it.
I suppose that
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We created an "arsys" folder within IIS, and uncheck enable
anonymous. I think your user is getting to tomcat as anonymous, and
hence the RemoteUser is null...
Brien
On 1/21/2011 1:05 PM, sphilben wrote:
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Listers:
I am
I've always been frustrated that the Web URL butts right up to the Text
body (not using email templates). I tried a blank character (alt-255)
followed by a carriage return to achieve a blank line at the beginning
of the Text body. This seems to work! Hope that helps someone.
Brien
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