Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates
Jiri, I've done a similar upgrade from ARS 7.1 to 7.5.3 and CMDB 2.1 to 7.6. You'll should do this in phases. Better check the upgrade path from 7.0.1 to 7.5, I've had to first do the necessary patches (pereqs) before I could upgrade ARS to 7.5.3. Plus the necessary patches for CMDB and ITSM before you go to 7.6. In a SQL 2005 environment which was server grouped, it took about 3 hours to do the necessary patching of ARS and CMDB and ITSM (IM/PM/CM/SLM). To do the jump to ARS 7.5.3 (at a later date) it took about an hour, actually it was less than that, but once you take account for backup and testing and everything else included in an implementation plan. The jump to CMDB 7.6.1 took about 3 hours. ITSM 7.6 upgrade took about 5 hours on a VM sandbox with 4GB of RAM and a 2.0 processor. Haven't rolled out to production yet. You should also rollout the 7.5.x WUT. For developers, you will need to familiarize yourself with the new Developer Studio. As for EndUser training, you can choose NOT to use the Best Practice Views until you have trained them accordingly. That should give you a rough estimate. Hope that helps. Edward Hum From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jiri Pospisil Sent: April-28-10 8:09 AM To: arslist@ARSLIST.ORG Subject: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates ** ++ Please Read The Disclaimer At The Bottom Of This Email ++ Hi, I have been tasked to provide some effort estimates for upgrading our Remedy environment from ARS 7.0.1 to 7.5 and ITSM applications from 7.0.1 to 7.6 (including CMDB upgrade). I was wondering if anybody who have been through a similar upgrade could share their experience. Would be interesting to know not only time spent on the Remedy technical side, but also what re-training was required/given to users and what other technical/non-technical resources you had to use during the upgrade. Thanks Jiri Pospisil Remedy Specialist LCH.Clearnet http://www.lchclearnet.com/ * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify postmas...@lchclearnet.com. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com * _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARS 7.5 Atrium Core 7.5 running 7.00.03 Applications
Anne We attempted to install compatibility patch 7000 but it failed. I have to dig up the logs to to find out why. I can only assume that the Atrium 7.6 upgrade addressed any issues that patch 7000 would have resolved. We went LIVE with Atrium 7.6 in December and haven't encountered any issues with ITSM 7.0.3 as a result of the upgrade. Hope this helps. Edward Hum On Thu, Mar 25, 2010 at 1:42 PM, Ramey, Anne anne.ra...@its.nc.gov wrote: ** Has anyone since had luck this this? We are looking at Patch 7000 and trying to determine feasibility. Anne Ramey *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *DCI Remedy *Sent:* Wednesday, January 27, 2010 5:55 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.5 Atrium Core 7.5 running 7.00.03 Applications ** On our Windows Server 2003 SP2, SQL 2005, we upgraded to ARS 7.5 P3 Atrium 7.6 ITSM 7.0.3 Patch 9 We are also running ITSM Task 9002 and SLM 7 Patch 4 We attempted to install the ITSM Compatibility patch 7000, but it was unsuccessful. We are also running a server group configuration and have our midtiers on separate servers. On Wed, Jan 27, 2010 at 3:40 PM, Lyle Taylor tayl...@ldschurch.org wrote: I thought patch 009 of the ITSM suite was required in order to be able to run it on ARS 7.5... Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Kelly Gatewood Sent: Wednesday, January 27, 2010 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Atrium Core 7.5 running 7.00.03 Applications We are running AR 7.5, Atrium 7.6, and ITSM 7.03 applications in a Solaris environment. We had problems running some of the installers, but this was resolved by BMC support and was focused around some attributes which had been created in CMDB 2.1 before the upgrade. Thanks Kelly Gatewood -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of G. Lafontant Sent: Wednesday, January 27, 2010 2:49 PM To: arslist@ARSLIST.ORG Subject: ARS 7.5 Atrium Core 7.5 running 7.00.03 Applications All, Although BMC ARS 7.5 Compatibility Matrix said this is all supported. I'd like to know from anyone out there who has done this, or have the experience running or have tried running ARS 7.5 and Atrium Core 7.5 on AIX 5.3 with 7.00.003Patch007 Applications (Incident, Change, Problem) . What is the tweaking involved in doing so... And what would performance be like going that route... thanks in advance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Problem on qualification
Just like Frank said.
If your filter fired, you can go to your AR Email Messages for and see an
entry in there for your notification. It will probably be addressed to
your Support Group Name.The notification engine will not resolve the
Support Group name to an email address.
That being said, there should already be notifications OOB that handle this.
Edward
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: Friday, February 05, 2010 4:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Problem on qualification
**
If I understand correctly, you are trying to send email to a group called
Assigned Group. The email would go to all members of that group.
If that is the case then you have to use the Group ID for the group called
Assigned Group. This would be the Group ID value from Groups form, not the
SPG ID from the Support Group form.
On Fri, Feb 5, 2010 at 2:24 PM, Gianluca Nieri gianl...@gianlucanieri.com
wrote:
** Hi all,
I'm trying to send a message to the Assigned Group in Incident 7.1 when a
ticket is assigned to a group.
I set up this qualification:
(('DB.Status'!='TR.Status') OR ('DB.Assigned Group' != 'TR.Assigned Group')
and ('TR.Status'=Assigned) and ('Company'=MyCompany)
Active on: Submit, Modify
Notification mechanism: email
User: Assigned Group
Of course there is full of tickets who goes assigned for company
MyCompany... but I see no mail...
Any suggestion?
Thanks in advance, Gian
ps.: No, I don't want to user integrated mechanism... ;-)
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Re: ARS 7.5 Atrium Core 7.5 running 7.00.03 Applications
On our Windows Server 2003 SP2, SQL 2005, we upgraded to ARS 7.5 P3 Atrium 7.6 ITSM 7.0.3 Patch 9 We are also running ITSM Task 9002 and SLM 7 Patch 4 We attempted to install the ITSM Compatibility patch 7000, but it was unsuccessful. We are also running a server group configuration and have our midtiers on separate servers. On Wed, Jan 27, 2010 at 3:40 PM, Lyle Taylor tayl...@ldschurch.org wrote: I thought patch 009 of the ITSM suite was required in order to be able to run it on ARS 7.5... Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Kelly Gatewood Sent: Wednesday, January 27, 2010 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Atrium Core 7.5 running 7.00.03 Applications We are running AR 7.5, Atrium 7.6, and ITSM 7.03 applications in a Solaris environment. We had problems running some of the installers, but this was resolved by BMC support and was focused around some attributes which had been created in CMDB 2.1 before the upgrade. Thanks Kelly Gatewood -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of G. Lafontant Sent: Wednesday, January 27, 2010 2:49 PM To: arslist@ARSLIST.ORG Subject: ARS 7.5 Atrium Core 7.5 running 7.00.03 Applications All, Although BMC ARS 7.5 Compatibility Matrix said this is all supported. I'd like to know from anyone out there who has done this, or have the experience running or have tried running ARS 7.5 and Atrium Core 7.5 on AIX 5.3 with 7.00.003Patch007 Applications (Incident, Change, Problem) . What is the tweaking involved in doing so... And what would performance be like going that route... thanks in advance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Old menu definition sticking to field
do you have workflow that is attaching the bad menu? On Tue, Jan 19, 2010 at 2:08 PM, Martin, Robert marti...@jmu.edu wrote: ** Dear List, I have a character field with a faulty menu. So I fixed the menu, but the field still shows the faulty behavior. Next I removed the menu entirely, and moved the field to a new location. The field appears in the new location (which seems to rule out a caching issue, plus I checked the cache and don’t find any for the form), but it still shows the faulty menu. Any idea what might be going on? (ARS 7.1 p3, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Deleted a class by accident
Looks like you deleted BMC_ComputerSystem. Did you take a DB backup before you made the change? Cause you could restore from that. I'm assuming you're atleast on CMDB 2.1 and have done this on your dev environment, so you could try exporting the class definition for Computer System from your Prod environment using the cmdbdriver utility. Read up on the utility in the CMDB Admin guide. When you launch the utility, you'll need to run the 'init' command and then 'log' to login. To export the class def use the xexpdf command, it will prompt you: Command: xexpdf XEXPORT DEFINITION Export all classes? (F): Classes to export: Class and its subclasses, From namespace (1,2) (1): Namespace (): BMC.CORE Class name (): BMC_ComputerSystem Export all attributes with classes? (T): Filename for exported data: ProdComputerSystem Then on your dev env, import the def Command: impdf DEFINITION IMPORT Import Item List: Number of import items (0): Import option : Create/Overwrite (1-2) (1): 2 Filename containing import data: ProdComputerSystem You might might need to run the Update Asset UI after the import is done to resync with the AST form. You data should still be there on the Base Element hopefully. Hope this helps Edward From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve Iocco Sent: Tuesday, January 19, 2010 7:58 PM To: arslist@ARSLIST.ORG Subject: Deleted a class by accident ** Hi everyone. I created a new class in the atrium CMDB but decided to delete it afterwards. Problem is I must have highlighted another class, likely under base element and removed something else instead. Is there a way to rebuild this class? I would need pretty step by step instructions. All I know at this point is accessing the asset management console gives the following error: ARERR [303] Form does not exist on server : AST:ComputerSystem Thanks Steve _ Windows Live Messenger makes it easier to stay in touch - learn how! http://go.microsoft.com/?linkid=9706113 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Deleted a class by accident
Hi Steve, Ok, so we'll probably need more info. Are you upgrading or doing a fresh install? If upgrading, from which version? Did you perform all the necessary patches before moving to 7.6? And I'm assuming your installed Atrium 7.6. Did you do your atrium backup before or after your deleted Computer System? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve Iocco Sent: Tuesday, January 19, 2010 8:22 PM To: arslist@ARSLIST.ORG Subject: Re: Deleted a class by accident ** Thanks for your reply. This is actually in our dev environment which will be promoted to prod. The problem is I do have a backup but only after the atrium install. to compound this I am unable to re-run the itsm installer (7.6) as it seems to sit there and hang when I revert the DB back to just the atrium. Any suggestions? The uninstaller for ITSM worked only for change and asset, not for service desk. If I can get ITSM uninstalled properly removing any references of it I can then revert the DB back to the point after the Atrium install then re-install ITSM. Thanks _ Date: Tue, 19 Jan 2010 20:18:09 -0700 From: dci.rem...@gmail.com Subject: Re: Deleted a class by accident To: arslist@ARSLIST.ORG ** Looks like you deleted BMC_ComputerSystem. Did you take a DB backup before you made the change? Cause you could restore from that. I'm assuming you're atleast on CMDB 2.1 and have done this on your dev environment, so you could try exporting the class definition for Computer System from your Prod environment using the cmdbdriver utility. Read up on the utility in the CMDB Admin guide. When you launch the utility, you'll need to run the 'init' command and then 'log' to login. To export the class def use the xexpdf command, it will prompt you: Command: xexpdf XEXPORT DEFINITION Export all classes? (F): Classes to export: Class and its subclasses, From namespace (1,2) (1): Namespace (): BMC.CORE Class name (): BMC_ComputerSystem Export all attributes with classes? (T): Filename for exported data: ProdComputerSystem Then on your dev env, import the def Command: impdf DEFINITION IMPORT Import Item List: Number of import items (0): Import option : Create/Overwrite (1-2) (1): 2 Filename containing import data: ProdComputerSystem You might might need to run the Update Asset UI after the import is done to resync with the AST form. You data should still be there on the Base Element hopefully. Hope this helps Edward From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve Iocco Sent: Tuesday, January 19, 2010 7:58 PM To: arslist@ARSLIST.ORG Subject: Deleted a class by accident ** Hi everyone. I created a new class in the atrium CMDB but decided to delete it afterwards. Problem is I must have highlighted another class, likely under base element and removed something else instead. Is there a way to rebuild this class? I would need pretty step by step instructions. All I know at this point is accessing the asset management console gives the following error: ARERR [303] Form does not exist on server : AST:ComputerSystem Thanks Steve _ Windows Live Messenger makes it easier to stay in touch - learn how! http://go.microsoft.com/?linkid=9706113 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _ Spread the cheer with Messenger for mobile. Learn more. http://go.microsoft.com/?linkid=9706115 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Deleted a class by accident
Then it looks like you deleted the BMC_System class. So you'll need to restore that first. I'm not sure if restoring that class will fix the subclasses beneath it, but you can try. Seeing as this is just your dev, and it's a fresh install, why don't you just start over? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve Iocco Sent: Tuesday, January 19, 2010 8:51 PM To: arslist@ARSLIST.ORG Subject: Re: Deleted a class by accident ** So here are the results. It does not seem to be working properly? Export Server (Remedy) : Command: xexpdf XEXPORT DEFINITION Export all classes? (F): Classes to export: Class and its subclasses, From namespace (1,2) (1): Namespace (): BMC.CORE Class name (): BMC_ComputerSystem Export all attributes with classes? (T): Filename for exported data: ProdComputerSystem CMDBXExportDef results ReturnCode: OK Status List : 0 items Import Command: impdf DEFINITION IMPORT Import Item List: Number of import items (0): Import option : Create/Overwrite (1-2) (1): 2 Filename containing import data: ProdComputerSystem CMDBImportDef results ReturnCode: ERROR Status List : 1 items Status Struct : Message type : ERROR Message number : 120002 Message: Class does not exist. Appended: BMC.CORE:BMC_System _ Date: Tue, 19 Jan 2010 20:29:51 -0700 From: dci.rem...@gmail.com Subject: Re: Deleted a class by accident To: arslist@ARSLIST.ORG ** Hi Steve, Ok, so we'll probably need more info. Are you upgrading or doing a fresh install? If upgrading, from which version? Did you perform all the necessary patches before moving to 7.6? And I'm assuming your installed Atrium 7.6. Did you do your atrium backup before or after your deleted Computer System? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Deleted a class by accident
Ok. So this is what I'd do. Rename the atrium folder and itsm folders and then reinstall Atrium. All the classes come from Atrium. The AST views come from ITSM. Edward Hum Sr Remedy Consultant - TransAlta ITIL V3 Foundation Certified BMC Software Certified Consultant ITSM 7.x - IM/PM/AMD http://www.linkedin.com/in/edwardhum From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve Iocco Sent: Tuesday, January 19, 2010 10:01 PM To: arslist@ARSLIST.ORG Subject: Re: Deleted a class by accident ** Quick question, is there a way to export all the cmdb classes to make sure I am not missing any? It seems my AST:ComputerSystem form is still missing. Does this require reinstalling Asset Management? Thanks Steve _ Date: Tue, 19 Jan 2010 20:18:09 -0700 From: dci.rem...@gmail.com Subject: Re: Deleted a class by accident To: arslist@ARSLIST.ORG ** Looks like you deleted BMC_ComputerSystem. Did you take a DB backup before you made the change? Cause you could restore from that. I'm assuming you're atleast on CMDB 2.1 and have done this on your dev environment, so you could try exporting the class definition for Computer System from your Prod environment using the cmdbdriver utility. Read up on the utility in the CMDB Admin guide. When you launch the utility, you'll need to run the 'init' command and then 'log' to login. To export the class def use the xexpdf command, it will prompt you: Command: xexpdf XEXPORT DEFINITION Export all classes? (F): Classes to export: Class and its subclasses, From namespace (1,2) (1): Namespace (): BMC.CORE Class name (): BMC_ComputerSystem Export all attributes with classes? (T): Filename for exported data: ProdComputerSystem Then on your dev env, import the def Command: impdf DEFINITION IMPORT Import Item List: Number of import items (0): Import option : Create/Overwrite (1-2) (1): 2 Filename containing import data: ProdComputerSystem You might might need to run the Update Asset UI after the import is done to resync with the AST form. You data should still be there on the Base Element hopefully. Hope this helps Edward From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve Iocco Sent: Tuesday, January 19, 2010 7:58 PM To: arslist@ARSLIST.ORG Subject: Deleted a class by accident ** Hi everyone. I created a new class in the atrium CMDB but decided to delete it afterwards. Problem is I must have highlighted another class, likely under base element and removed something else instead. Is there a way to rebuild this class? I would need pretty step by step instructions. All I know at this point is accessing the asset management console gives the following error: ARERR [303] Form does not exist on server : AST:ComputerSystem Thanks Steve _ Windows Live Messenger makes it easier to stay in touch - learn how! http://go.microsoft.com/?linkid=9706113 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _ Windows Live Messenger makes it easier to stay in touch - learn how! http://go.microsoft.com/?linkid=9706113 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier
Hello listers. Has anyone running Atrium 7.5 or 7.6 encounter this yet? Not sure if you will see the attached screenshot. When I access Atrium through the client tool and try to do a menu selection, it doesn't take when I click on a selection. However, if I use my cursor keys it works. I don't have this issue on midtier. (I'm steering business to use the midtier regardless). Also, does anyone know how to get the console to resize to the full window on the client like it does on midtier? I know I could just resize the field, but I was wondering if there was a 'resize to screen' type option. ARS 7.5 p3 Midtier 7.5 p3 Apache Tomcat 5 Atrium 7.6 ITSM 7.0.3 p9000 + compatibility patch Thanks Edward Hum ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are attachment: 2010-01-18 9-04-45 AM.jpg
Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier
That's what I thought, and now I got some more ammo to backup using the midtier. Thanks Tommy. On Mon, Jan 18, 2010 at 9:17 AM, Tommy Morris tommy.mor...@radioshack.comwrote: ** The mouse does not work on the new Flex-form selection fields from within the User Tool. This is known but doesn’t seem to be on the radar for BMC at all. They are wanting to move to a fully web-based tool so UT will not be used in version 8. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *DCI Remedy *Sent:* Monday, January 18, 2010 10:14 AM *To:* arslist@ARSLIST.ORG *Subject:* Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier ** Hello listers. Has anyone running Atrium 7.5 or 7.6 encounter this yet? Not sure if you will see the attached screenshot. When I access Atrium through the client tool and try to do a menu selection, it doesn't take when I click on a selection. However, if I use my cursor keys it works. I don't have this issue on midtier. (I'm steering business to use the midtier regardless). Also, does anyone know how to get the console to resize to the full window on the client like it does on midtier? I know I could just resize the field, but I was wondering if there was a 'resize to screen' type option. ARS 7.5 p3 Midtier 7.5 p3 Apache Tomcat 5 Atrium 7.6 ITSM 7.0.3 p9000 + compatibility patch Thanks Edward Hum _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier
David, Yeah, I was already aware that it would still be shipped, but just not supported. It would be interesting to see if they do fix the Flex issue. Thanks On Mon, Jan 18, 2010 at 10:25 AM, Easter, David david_eas...@bmc.comwrote: ** I can’t comment on that – I just want to correct the perception that the Remedy User client is not shipping with the next major release as many seem to be interpreting. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Tommy Morris *Sent:* Monday, January 18, 2010 9:10 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier ** So does that mean that the mouse/ flex form issues will be addressed for the UT? *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Easter, David *Sent:* Monday, January 18, 2010 10:56 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier ** Ø UT will not be used in version 8. Just wanted to correct this (common) misperception of the Statement of Direction. The Remedy User client will still be present in the next major release of AR System. While it is true that it is not being enhanced further, it is incorrect to say that it will not be available. 01-Oct-2009 (Statement of Direction) End of Life for BMC Remedy User PDFhttp://documents.bmc.com/products/documents/61/94/106194/106194.pdf -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Tommy Morris *Sent:* Monday, January 18, 2010 8:18 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier ** The mouse does not work on the new Flex-form selection fields from within the User Tool. This is known but doesn’t seem to be on the radar for BMC at all. They are wanting to move to a fully web-based tool so UT will not be used in version 8. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *DCI Remedy *Sent:* Monday, January 18, 2010 10:14 AM *To:* arslist@ARSLIST.ORG *Subject:* Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier ** Hello listers. Has anyone running Atrium 7.5 or 7.6 encounter this yet? Not sure if you will see the attached screenshot. When I access Atrium through the client tool and try to do a menu selection, it doesn't take when I click on a selection. However, if I use my cursor keys it works. I don't have this issue on midtier. (I'm steering business to use the midtier regardless). Also, does anyone know how to get the console to resize to the full window on the client like it does on midtier? I know I could just resize the field, but I was wondering if there was a 'resize to screen' type option. ARS 7.5 p3 Midtier 7.5 p3 Apache Tomcat 5 Atrium 7.6 ITSM 7.0.3 p9000 + compatibility patch Thanks Edward Hum _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier
yes, but post 8.0 it will not On Mon, Jan 18, 2010 at 10:58 AM, Easter, David david_eas...@bmc.comwrote: ** Ø Yeah, I was already aware that it would still be shipped, but just not supported. It will be supported. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *DCI Remedy *Sent:* Monday, January 18, 2010 9:41 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier ** David, Yeah, I was already aware that it would still be shipped, but just not supported. It would be interesting to see if they do fix the Flex issue. Thanks On Mon, Jan 18, 2010 at 10:25 AM, Easter, David david_eas...@bmc.com wrote: ** I can’t comment on that – I just want to correct the perception that the Remedy User client is not shipping with the next major release as many seem to be interpreting. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Tommy Morris *Sent:* Monday, January 18, 2010 9:10 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier ** So does that mean that the mouse/ flex form issues will be addressed for the UT? *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Easter, David *Sent:* Monday, January 18, 2010 10:56 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier ** Ø UT will not be used in version 8. Just wanted to correct this (common) misperception of the Statement of Direction. The Remedy User client will still be present in the next major release of AR System. While it is true that it is not being enhanced further, it is incorrect to say that it will not be available. 01-Oct-2009 (Statement of Direction) End of Life for BMC Remedy User PDFhttp://documents.bmc.com/products/documents/61/94/106194/106194.pdf -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Tommy Morris *Sent:* Monday, January 18, 2010 8:18 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier ** The mouse does not work on the new Flex-form selection fields from within the User Tool. This is known but doesn’t seem to be on the radar for BMC at all. They are wanting to move to a fully web-based tool so UT will not be used in version 8. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *DCI Remedy *Sent:* Monday, January 18, 2010 10:14 AM *To:* arslist@ARSLIST.ORG *Subject:* Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier ** Hello listers. Has anyone running Atrium 7.5 or 7.6 encounter this yet? Not sure if you will see the attached screenshot. When I access Atrium through the client tool and try to do a menu selection, it doesn't take when I click on a selection. However, if I use my cursor keys it works. I don't have this issue on midtier. (I'm steering business to use the midtier regardless). Also, does anyone know how to get the console to resize to the full window on the client like it does on midtier? I know I could just resize the field, but I was wondering if there was a 'resize to screen' type option. ARS 7.5 p3 Midtier 7.5 p3 Apache Tomcat 5 Atrium 7.6 ITSM 7.0.3 p9000 + compatibility patch Thanks Edward Hum _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist
Re: AR? ar.ini?
do you have a custom view of that form? Not sure if you deleted that from the cache also. On Fri, Jan 15, 2010 at 12:49 PM, Drew Shuller d...@io.com wrote: Hi guys, not table field columns, the colums in the Results list when you run a query from the user tool. I forgot: Remedy 6.3, Win 2003. Christopher, I've deleted the cached files, several times. It's pretty odd. I wonder if I should recreate the Remedy user account I'm using as Admin? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Server group testing
Our production environment is setup as a server group. You have to have both servers aliased. IE, Primary (P01) is aliased to P00 and Secondary (P02) is also aliased to P00. The config guide goes into more detail. but basically, you would then log into P00, which would either log you into P01 or P02. I you were logged into P01 (through P00) and then shut down P01, you would failover to P02. On Tue, Jan 12, 2010 at 9:56 AM, SriSamSri Appecherla appecherla@gmail.com wrote: ** Hi, I am new to using the Server group concept. I installed 2 servers in Server group (one primary and another secondary). How can I test the failover functionality between them? If I am logged into the Primary server from the User tool and the primary server shuts down, will I still be able to continue working with the User tool? Will the Secondary server take over in this case? Details of the server are as below: ARS 7.5, ITSM 7.5, CMDB 7.5, SLM 7.5; Platform - Sun Solaris; DB - Oracle 11g Regards, SriSamSri Appecherla Mobile# +91 988 480 4001 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Computer system asset and Capability List
active link logging will show you the menu. The CMDB html docs i THINK you're talking about only shows the Class/Relationship/Attributes of Atrium. It doesn't go into workflow. but you could always run an ARInside against your server ACTL Checking ASI:SHR:AttachCapabilitiesMenu_002 (2) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Capability List (301016100) ACTL Change menu on field -- SHR:SDF:AST-Capabilities hope this helps! Ed On Tue, Jan 12, 2010 at 12:31 PM, Bob Rowe robert.w.r...@gmail.com wrote: ** I am having a bad mental day. ARS and ITSM 7.5, Oracle, etc. Where does the 'Capability List' field get its menu? It is $NULL$ in the Menu Name field in the Developer Studio. Search does not look for menus, nor does workflow or server logging show which menu is referenced. It seems to me there is an HTML file somewhere that shows the CMDB-related forms and, I believe, all their workflow. Can anyone tell me what that is and where to find it, if it's for real? Thanks. -- Bob Rowe, Remedy Action Request System Development and Administration robert.w.r...@gmail.com The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Computer system asset and Capability List
Bob, Oh Yeah, I was running the a/l logging against the AST view. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ Sent: Tuesday, January 12, 2010 4:55 PM To: arslist@ARSLIST.ORG Subject: Re: Computer system asset and Capability List ** Do you have the Asset Management (AM) application installed? I believe that Active Link is installed with AM and runs against the AST:.. forms. Leonard Neely Column Technologies From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bob Rowe Sent: Tuesday, January 12, 2010 12:38 PM To: arslist@ARSLIST.ORG Subject: Re: Computer system asset and Capability List ** Okay, in ITSM 7.5, there are no ASI: ALs. So, logging wouldn't help. However, the menu does exist, as does the picklist form, so I added the values the customer wants and it works. Anyone have any ideas on how the menu gets applied? Show Relationships in the Developer Studio shows nothing. On Tue, Jan 12, 2010 at 2:42 PM, DCI Remedy dci.rem...@gmail.com wrote: ** active link logging will show you the menu. The CMDB html docs i THINK you're talking about only shows the Class/Relationship/Attributes of Atrium. It doesn't go into workflow. but you could always run an ARInside against your server ACTL Checking ASI:SHR:AttachCapabilitiesMenu_002 (2) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Capability List (301016100) ACTL Change menu on field -- SHR:SDF:AST-Capabilities hope this helps! Ed On Tue, Jan 12, 2010 at 12:31 PM, Bob Rowe robert.w.r...@gmail.com wrote: ** I am having a bad mental day. ARS and ITSM 7.5, Oracle, etc. Where does the 'Capability List' field get its menu? It is $NULL$ in the Menu Name field in the Developer Studio. Search does not look for menus, nor does workflow or server logging show which menu is referenced. It seems to me there is an HTML file somewhere that shows the CMDB-related forms and, I believe, all their workflow. Can anyone tell me what that is and where to find it, if it's for real? Thanks. -- Bob Rowe, Remedy Action Request System Development and Administration robert.w.r...@gmail.com The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Bob Rowe, Remedy Action Request System Development and Administration robert.w.r...@gmail.com The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: collection of servers
Based on the definition and example for Cluster, I think the Component relationship is the way to go. Hope that helps. Ed On Thu, Jan 7, 2010 at 1:12 PM, Martinez, Marcelo A marc...@cpchem.comwrote: ** Tell me if this makes sense: Source: Server Group A (Class: BMC_Cluster) Destination: Server1 , Server2, Server3, and so on… (Class: BMC:ComputerSystem) Relationship Type: BMC_MemberOfCollection Or should the relationship type be BMC_Component ??? Thanks all *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *DCI Remedy *Sent:* Thursday, January 07, 2010 1:52 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: collection of servers ** I think you could also use Cluster. Class that stores information about groups of two or more computer systems (clusters) or applications that operate together as a functional whole to increase the performance or resources of the BMC_System component. Use the BMC_Cluster class to classify or update groups of software or hardware to maintain and improve the reliability, serviceability, and availability of your operating-system environment. For example, an accounting department might create a cluster and link it with relationships to specific computer systems to obtain a complete picture of their business environment and assess the performance of computers individually and collectively. To do so, they could use the BMC_Component relationship to connect Computer A, Computer B, and Computer C to a performance measurement CI in the BMC_Cluster class. This class corresponds to the DMTF class CIM_Cluster. Thanks Edward On Thu, Jan 7, 2010 at 12:43 PM, Tommy Morris tommy.mor...@radioshack.com wrote: Duh... hit send too quickly. Then all you have to do is relate the Application Service to the CRQ instead of individual servers. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Thursday, January 07, 2010 1:36 PM To: arslist@ARSLIST.ORG Subject: collection of servers Hello List, I've been asked if it is possible to create a group of servers (i.e. 50 servers) and assign it a group name (i.e. group A) that could be used in Change Management when relating assets. I already have these servers loaded into my CMDB. The goal is for users to create a change ticket and relate group A to the change ticket. if others wanted to get a list of servers affected by this change, they would need to open the group in the CI Viewer (maybe). Not sure if this makes sense? What would be the best approach to accomplish this? Thanks, Marcelo Martinez ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: collection of servers
I think you could also use Cluster. Class that stores information about groups of two or more computer systems (clusters) or applications that operate together as a functional whole to increase the performance or resources of the BMC_System component. Use the BMC_Cluster class to classify or update groups of software or hardware to maintain and improve the reliability, serviceability, and availability of your operating-system environment. For example, an accounting department might create a cluster and link it with relationships to specific computer systems to obtain a complete picture of their business environment and assess the performance of computers individually and collectively. To do so, they could use the BMC_Component relationship to connect Computer A, Computer B, and Computer C to a performance measurement CI in the BMC_Cluster class. This class corresponds to the DMTF class CIM_Cluster. Thanks Edward On Thu, Jan 7, 2010 at 12:43 PM, Tommy Morris tommy.mor...@radioshack.comwrote: Duh... hit send too quickly. Then all you have to do is relate the Application Service to the CRQ instead of individual servers. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Thursday, January 07, 2010 1:36 PM To: arslist@ARSLIST.ORG Subject: collection of servers Hello List, I've been asked if it is possible to create a group of servers (i.e. 50 servers) and assign it a group name (i.e. group A) that could be used in Change Management when relating assets. I already have these servers loaded into my CMDB. The goal is for users to create a change ticket and relate group A to the change ticket. if others wanted to get a list of servers affected by this change, they would need to open the group in the CI Viewer (maybe). Not sure if this makes sense? What would be the best approach to accomplish this? Thanks, Marcelo Martinez ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 Hover on the user tool
You can change the hover time in the AR System User preference form, Web tab. Page 110 in the config guide. Its all in milliseconds, so 500 milliseconds = 0.5 seconds. On Wed, Dec 30, 2009 at 2:18 PM, Kevin Begosh kbeg...@gmail.com wrote: ** List, Does anyone know how to change the hover time on the Remedy User Tool. I found this Arsystemhover_wait_time = 500 but it did not work, adding it to the ar.cfg file. I also see an entry in the config.properties on the mid tier but I did not know if that fixed the user tool. Any one mess with that ARS 7.5, ITSM 7.5, Windows 2003 -- Kevin Begosh _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Has anyone customized the Service Catalog module in Atrium 7.5/7.6?
Hi listers My Client want to know if there is a way to limit the display of attributes when accessing the Service Catalog module? I know I can limit what is displayed by hiding selected fields on Base Element, but I'd like to avoid that. There is an active link called Atrium:ServiceCatalog_Initilize which appears to define what is shown in the module via set fields AtriumUSMField = datasetid= + $Dataset ID$ + ,instanceid= + $CI ID$ + ,showall= + $showall$ + ,attr_names= + $attribute_names$ + ,show_all_attr= + $show_all_attr$ I was able to find the fields on the Debug tab on the Atrium:ServiceCatalog form, but i'm unable to find what sets those values, if they are set at all. What i'd like to know is if I can use the attr_names and/or show_all_attr fields to display on the attributes I choose and what type of syntax do i need to enter it in as? -or- Is there somewhere else i should look altogether. Thanks Ed ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AR System 7.5 Upgrade Issue
What are you upgrading from? I just finished upgrading 7.1 to 7.5.3 on windows server env with sql server 2005 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jeremy Soronen Sent: Friday, December 18, 2009 10:59 PM To: arslist@ARSLIST.ORG Subject: AR System 7.5 Upgrade Issue ** Trying to upgrade to AR System 7.5 and the upgrade completes, but does not install all system forms (Group, User, etc.). Has anybody else had this issue during an installation and if so, how did you fix this or get around it. I can supply more information if needed. Thanks, Jeremy Soronen Business Application Analyst CareTech Solutions _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Current Host ID of ARS Server always changing
I've used this for a dev server on VM. http://www.mydigitallife.info/2008/06/30/how-to-change-or-spoof-mac-address- in-windows-xp-vista-server-20032008-mac-os-x-unix-and-linux/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Friday, December 11, 2009 3:19 AM To: arslist@ARSLIST.ORG Subject: Re: Current Host ID of ARS Server always changing ** Yes - search the knowledge base for 20015161 and you'll find http://rkm.bmc.com/rkm/search.jsp?user=Self%20Helplocale=enID_EQueryTerm s=AND%20'20015161'ID_Sources=SolutionsID_Published=onremedy=1SP=0 Licenses generated from the Current Host ID value in ARS 7.5 become invalid after reboot of the Windows 2008 machine The solution is to get a license against the physical mac address of your network card rather than the one reported in the Server Administration console. Mark Walters The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: 11 December 2009 09:34 To: arslist@ARSLIST.ORG Subject: Current Host ID of ARS Server always changing ** Anyone else having problems with the Current Host ID of ARS Server always changing? ARS Server is installed on a virtual Windows Server 2008. Checked the MAC Address of the Windows Server and it hasn't changed. This causes the license to become invalid, thus, we always have to reapply a new one. Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Using AIE to restore Asset Data
why don't you match on CI Name? On Thu, Dec 10, 2009 at 10:37 AM, Pierson, Shawn shawn.pier...@sug.comwrote: ** It was manually entered, unfortunately. Thanks, Shawn *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Chowdhury, Tauf *Sent:* Thursday, December 10, 2009 11:34 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Using AIE to restore Asset Data ** How was the data put into Asset? Config Discovery? Manual? If it’s Configuration Discovery, there’s a bunch of unique fields… Why wouldn’t you be able to match using Instance ID? *T**auf** **C**howdhury** **|** **F**orest** **L**aboratories**, **I**nc.* ** Analyst, Service Management Mobile:646.483.2779 *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Pierson, Shawn *Sent:* Thursday, December 10, 2009 12:29 PM *To:* arslist@ARSLIST.ORG *Subject:* Using AIE to restore Asset Data ** Good morning, We had a recent problem where a bunch of our Asset data was wiped out. The records exist, but some of the fields were made null. I came up with the idea of using AIE to fix this problem by restoring the Asset data from a backup and treating it as external data to import. However, I’ve been told that I can’t match on either the Request ID or the Instance ID, so I am curious if anyone here knows of a system generated unique id that I can use to match the old record with the new record. Thanks, *Shawn Pierson * Remedy Developer | Southern Union Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Atrium 7.6 Promote Sandbox Changes after server restart.
I THINK the issue is resolved. I deleted a Pending job run for the Atrium Explorer - Identification and Merge job. Not sure why there was an empty pending run. The Promote Sandbox Changes doesn't come up now. I'll keep you updated as I do further testing. Thanks Jason for giving me that tip. Jason Lander to me show details 12:06 PM (22 hours ago) Hi again, Great stuff, thanks. Now, I am not sure if my reply post on ARSList made it to you but here is what I also sent you yesterday: I had a similar issue. To resolve my particular issue I had to delete some queued jobs in the 'Reconciliation Job Run' (RE:Job_Runs) form with a Job Name of Atrium Explorer - Identification and Merge. For some reason there were 3 queued jobs. Once these were deleted, Atrium Explorer no longer showed the promotion. Perhaps check your 'Reconciliation Job Run' form and see if you have any queued jobs sitting there for Atrium Explorer - Identification and Merge. Try deleting the queued jobs and go back into Atrium Explorer and see if it has resolved your problem. Cheers, On Tue, Dec 1, 2009 at 12:56 PM, DCI Remedy dci.rem...@gmail.com wrote: Peter, I'll give that a try. Lyle, When I attempt to access my personal sandbox view in Atrium Core Console Explorer, its automatically sets off the Promote Sandbox Changes in Progress process. This runs for approximately 30 minutes and then errors out. The issue is, I have not triggered a promotion. This started happening after a server restart. I've gone through various forms and cfg files to try and determine why this is being kicked off. I've purged all instances under my sandbox in the hopes that it would stop the process from kicking off. I can only assume that someting is firing a reconciliation because the arrecond.exe process is active and the log is growing quite rapidly. On Tue, Dec 1, 2009 at 12:36 PM, Lyle Taylor tayl...@ldschurch.orgwrote: Maybe it would help to understand why you want to disable this activity. Normally, this shouldn't be an issue unless you have multiple thousands of CIs in the sandbox, and I would think that a personal sandbox would normally not contain that many, so even if the job kicked off, it should complete fairly quickly without causing any problems. What is the symptom your seeing that you are trying to correct that you think stopping this job from kicking off will solve? Maybe it's not the real issue that should be looked at. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of P Romain ARSlist Sent: Tuesday, December 01, 2009 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. If the Application Pending entries are all inactive then try deleting them all and see if this makes any difference. Cheers Peter -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of dcharters Sent: 01 December 2009 18:39 To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. Why not use the Atrium console? On Tue, 1 Dec 2009 09:55:39 -0700, DCI Remedy wrote I didn't see Paul's response till now. There aren't any records in Application Pending with a Pending status. All AIE jobs are inactive. All Recon jobs are inactive. Nothing is set to Continuous. Mind you, I'm looking at everything through the backend forms and not through Atrium console. hm From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Tuesday, December 01, 2009 9:38 AM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** Have you looked at Peter's suggestion about Pending processes? Failing that, is the job been mistakenly changes to continuous? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 01 December 2009 4:35 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** I disabled those filters but the arrecond process is still running and trying to promote my personal sandbox changes. I've gone so far as purging all records that were in my sandbax (BMC.AE.SBhttp://bmc.ae.sb/ .USERID.1) . From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Monday, November 30, 2009 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** ASI:SHR:SandboxCallReconEngine_999 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 8:56 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart
Re: Atrium 7.6 Promote Sandbox Changes after server restart.
I disabled those filters but the arrecond process is still running and trying to promote my personal sandbox changes. I've gone so far as purging all records that were in my sandbax (BMC.AE.SB.USERID.1). From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Monday, November 30, 2009 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** ASI:SHR:SandboxCallReconEngine_999 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 8:56 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** You wouldn't happen to know which filter? On Mon, Nov 30, 2009 at 12:07 PM, Matt Worsdell m...@worsy.co.uk wrote: ** If you are running Sandbox, and have made changes to a CI which then appears in the Sandbox, there is an OOTB filter which triggers the Sandbox Recon job. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 6:18 PM To: arslist@ARSLIST.ORG Subject: Atrium 7.6 Promote Sandbox Changes after server restart. ** Hi List Just a quick question. Does anyone know why after a server restart, Atrium trys to promote Sandbox changes even though I didn't initiate it. Is there a way to cancel this process? Thanks Edward _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Atrium 7.6 Promote Sandbox Changes after server restart.
I didn't see Paul's response till now. There aren't any records in Application Pending with a Pending status. All AIE jobs are inactive. All Recon jobs are inactive. Nothing is set to Continuous. Mind you, I'm looking at everything through the backend forms and not through Atrium console. hm From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Tuesday, December 01, 2009 9:38 AM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** Have you looked at Peter's suggestion about Pending processes? Failing that, is the job been mistakenly changes to continuous? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 01 December 2009 4:35 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** I disabled those filters but the arrecond process is still running and trying to promote my personal sandbox changes. I've gone so far as purging all records that were in my sandbax (BMC.AE.SB.USERID.1). From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Monday, November 30, 2009 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** ASI:SHR:SandboxCallReconEngine_999 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 8:56 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** You wouldn't happen to know which filter? On Mon, Nov 30, 2009 at 12:07 PM, Matt Worsdell m...@worsy.co.uk wrote: ** If you are running Sandbox, and have made changes to a CI which then appears in the Sandbox, there is an OOTB filter which triggers the Sandbox Recon job. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 6:18 PM To: arslist@ARSLIST.ORG Subject: Atrium 7.6 Promote Sandbox Changes after server restart. ** Hi List Just a quick question. Does anyone know why after a server restart, Atrium trys to promote Sandbox changes even though I didn't initiate it. Is there a way to cancel this process? Thanks Edward _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Atrium 7.6 Promote Sandbox Changes after server restart.
Peter, I'll give that a try. Lyle, When I attempt to access my personal sandbox view in Atrium Core Console Explorer, its automatically sets off the Promote Sandbox Changes in Progress process. This runs for approximately 30 minutes and then errors out. The issue is, I have not triggered a promotion. This started happening after a server restart. I've gone through various forms and cfg files to try and determine why this is being kicked off. I've purged all instances under my sandbox in the hopes that it would stop the process from kicking off. I can only assume that someting is firing a reconciliation because the arrecond.exe process is active and the log is growing quite rapidly. On Tue, Dec 1, 2009 at 12:36 PM, Lyle Taylor tayl...@ldschurch.org wrote: Maybe it would help to understand why you want to disable this activity. Normally, this shouldn't be an issue unless you have multiple thousands of CIs in the sandbox, and I would think that a personal sandbox would normally not contain that many, so even if the job kicked off, it should complete fairly quickly without causing any problems. What is the symptom your seeing that you are trying to correct that you think stopping this job from kicking off will solve? Maybe it's not the real issue that should be looked at. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of P Romain ARSlist Sent: Tuesday, December 01, 2009 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. If the Application Pending entries are all inactive then try deleting them all and see if this makes any difference. Cheers Peter -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of dcharters Sent: 01 December 2009 18:39 To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. Why not use the Atrium console? On Tue, 1 Dec 2009 09:55:39 -0700, DCI Remedy wrote I didn't see Paul's response till now. There aren't any records in Application Pending with a Pending status. All AIE jobs are inactive. All Recon jobs are inactive. Nothing is set to Continuous. Mind you, I'm looking at everything through the backend forms and not through Atrium console. hm From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Tuesday, December 01, 2009 9:38 AM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** Have you looked at Peter's suggestion about Pending processes? Failing that, is the job been mistakenly changes to continuous? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 01 December 2009 4:35 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** I disabled those filters but the arrecond process is still running and trying to promote my personal sandbox changes. I've gone so far as purging all records that were in my sandbax (BMC.AE.SBhttp://bmc.ae.sb/ .USERID.1) . From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Monday, November 30, 2009 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** ASI:SHR:SandboxCallReconEngine_999 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 8:56 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** You wouldn't happen to know which filter? On Mon, Nov 30, 2009 at 12:07 PM, Matt Worsdell m...@worsy.co.uk wrote: ** If you are running Sandbox, and have made changes to a CI which then appears in the Sandbox, there is an OOTB filter which triggers the Sandbox Recon job. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 6:18 PM To: arslist@ARSLIST.ORG Subject: Atrium 7.6 Promote Sandbox Changes after server restart. ** Hi List Just a quick question. Does anyone know why after a server restart, Atrium trys to promote Sandbox changes even though I didn't initiate it. Is there a way to cancel this process? Thanks Edward _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where
Atrium 7.6 Promote Sandbox Changes after server restart.
Hi List Just a quick question. Does anyone know why after a server restart, Atrium trys to promote Sandbox changes even though I didn't initiate it. Is there a way to cancel this process? Thanks Edward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Atrium 7.6 Promote Sandbox Changes after server restart.
You wouldn't happen to know which filter? On Mon, Nov 30, 2009 at 12:07 PM, Matt Worsdell m...@worsy.co.uk wrote: ** If you are running Sandbox, and have made changes to a CI which then appears in the Sandbox, there is an OOTB filter which triggers the Sandbox Recon job. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *DCI Remedy *Sent:* 30 November 2009 6:18 PM *To:* arslist@ARSLIST.ORG *Subject:* Atrium 7.6 Promote Sandbox Changes after server restart. ** Hi List Just a quick question. Does anyone know why after a server restart, Atrium trys to promote Sandbox changes even though I didn't initiate it. Is there a way to cancel this process? Thanks Edward _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Unable to create CI in CMDB 2.1 P3
It now appears that the arcmdb, arrecond, and arsvcdsp are not running. On Tue, Nov 24, 2009 at 8:31 AM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Edward, The processes you mention are not involved in creating CIs manually. It looks like some filters associated with the AST and/or BMC forms have been lost. Open the admin tool and look at the filters on, for example, the AST:Computer and BMC.CORE:BMC_ComputerSystem forms. Compare these with a working system to identify if any have been lost. Cheers Peter Hi list. We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 p9, running CMDB 2.1 p3 on windows 2000 server group in preparation for the move to 7.5. We have IM/PM/CM and SLM. Sql 2005 database. Now it appears that the cmdb engine/process isn't firing when we attempt to create a CI through (as an example) AST:Computer Sytem or BMC:CORE:BMC_ComputerSystem. It appears to save but in actuality, it doesn't. I've looked at the armonitor.cfg which has the proper entries for the cmdb executables. D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arcmdbd.exe -i d:\Program Files\AR System\Server -m D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arrecond.exe -i d:\Program Files\AR System\Server -m I've restarted the services on both servers in the group, as well as go rebooting both boxes completely. No change. Also, when I try to make an attribute change in the CMDB Console, it just sits on Change Pending and doesn't move. There is nothing showing in the log. So I'm led to believe that a) The processes aren't starting up correctly. Or b) There is a broken link somewhere that I just can't find. I'd greatly appreciate any help. Thanks Edward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Unable to create CI in CMDB 2.1 P3
Here is an extract from the armonitor log. It looks like arcmdbd.exe is starting but i don't see it in the taskmgr processes. arrecond.exe is definitely failing. Tue Nov 24 09:53:29 2009 Current ARMonitor child process (pid:5140). d:\program files\ar system applications\server\bmc atrium cmdb\server\bin\arcmdbd.exe Tue Nov 24 09:53:29 2009 (ARNOTE 0) Tue Nov 24 09:53:29 2009 ARMonitor child process (pid:3336) started. d:\program files\ar system applications\server\bmc atrium cmdb\server\bin\arrecond.exe Tue Nov 24 09:53:30 2009 (ARNOTE 0) Tue Nov 24 09:53:30 2009 ARMonitor child process (pid:3336) died with 3221225477. d:\program files\ar system applications\server\bmc atrium cmdb\server\bin\arrecond.exe Tue Nov 24 09:53:30 2009 (ARNOTE 0) Tue Nov 24 09:53:30 2009 Tried 4 restarts in 30 seconds. I give up at Tue Nov 24 09:53:30 2009 On Tue, Nov 24, 2009 at 9:18 AM, DCI Remedy dci.rem...@gmail.com wrote: It now appears that the arcmdb, arrecond, and arsvcdsp are not running. On Tue, Nov 24, 2009 at 8:31 AM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Edward, The processes you mention are not involved in creating CIs manually. It looks like some filters associated with the AST and/or BMC forms have been lost. Open the admin tool and look at the filters on, for example, the AST:Computer and BMC.CORE:BMC_ComputerSystem forms. Compare these with a working system to identify if any have been lost. Cheers Peter Hi list. We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 p9, running CMDB 2.1 p3 on windows 2000 server group in preparation for the move to 7.5. We have IM/PM/CM and SLM. Sql 2005 database. Now it appears that the cmdb engine/process isn't firing when we attempt to create a CI through (as an example) AST:Computer Sytem or BMC:CORE:BMC_ComputerSystem. It appears to save but in actuality, it doesn't. I've looked at the armonitor.cfg which has the proper entries for the cmdb executables. D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arcmdbd.exe -i d:\Program Files\AR System\Server -m D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arrecond.exe -i d:\Program Files\AR System\Server -m I've restarted the services on both servers in the group, as well as go rebooting both boxes completely. No change. Also, when I try to make an attribute change in the CMDB Console, it just sits on Change Pending and doesn't move. There is nothing showing in the log. So I'm led to believe that a) The processes aren't starting up correctly. Or b) There is a broken link somewhere that I just can't find. I'd greatly appreciate any help. Thanks Edward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Unable to create CI in CMDB 2.1 P3
This doesn't look good. Tue Nov 24 09:52:49 2009 : Action Request System(R) Server Version 7.1.00 Patch 007 200904160530 (c) Copyright 1991-2007 BMC Software, Inc. Tue Nov 24 09:53:24 2009 390600 : Error encountered while initializing (Initialization routine) the shared library (ARERR 9755) Tue Nov 24 09:53:24 2009 bmc.cmdb.cmdbEngine Tue Nov 24 09:53:24 2009 390600 : Class does not exist. : BMC_SYSTEM (ARERR 120002) On Tue, Nov 24, 2009 at 11:58 AM, Differ, Alfred W CTR NAVSEA, 210 alfred.differ@navy.mil wrote: When you start the system, do you see any errors in the arerror.log file complaining about an inability to initialize the cmdb? -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of DCI Remedy Sent: Tuesday, November 24, 2009 8:19 To: arslist@ARSLIST.ORG Subject: Re: Unable to create CI in CMDB 2.1 P3 ** It now appears that the arcmdb, arrecond, and arsvcdsp are not running. On Tue, Nov 24, 2009 at 8:31 AM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Edward, The processes you mention are not involved in creating CIs manually. It looks like some filters associated with the AST and/or BMC forms have been lost. Open the admin tool and look at the filters on, for example, the AST:Computer and BMC.CORE:BMC_ComputerSystem forms. Compare these with a working system to identify if any have been lost. Cheers Peter Hi list. We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 p9, running CMDB 2.1 p3 on windows 2000 server group in preparation for the move to 7.5. We have IM/PM/CM and SLM. Sql 2005 database. Now it appears that the cmdb engine/process isn't firing when we attempt to create a CI through (as an example) AST:Computer Sytem or BMC:CORE:BMC_ComputerSystem. It appears to save but in actuality, it doesn't. I've looked at the armonitor.cfg which has the proper entries for the cmdb executables. D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arcmdbd.exe -i d:\Program Files\AR System\Server -m D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arrecond.exe -i d:\Program Files\AR System\Server -m I've restarted the services on both servers in the group, as well as go rebooting both boxes completely. No change. Also, when I try to make an attribute change in the CMDB Console, it just sits on Change Pending and doesn't move. There is nothing showing in the log. So I'm led to believe that a) The processes aren't starting up correctly. Or b) There is a broken link somewhere that I just can't find. I'd greatly appreciate any help. Thanks Edward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netmailto: sponsor%3armisoluti...@verizon.net sponsor%253armisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netmailto: sponsor%3armisoluti...@verizon.net sponsor%253armisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Repair of CMDB forms
did you try installing the next CMDB patch? Our CMDB is p3 and I'm looking to go to p6 to resolve the ARCMDBD and ARRECOND issues with a server group. On Tue, Nov 24, 2009 at 1:04 PM, Roger Justice rjust2...@aol.com wrote: I have encountered a corrupted CMDB install once and the only way to get the system operational was to do a new install of ARS and CMDB. The uninstall and reinstall does not work with CMDB. -Original Message- From: Differ, Alfred W CTR NAVSEA, 210 alfred.differ@navy.mil To: arslist@ARSLIST.ORG Sent: Tue, Nov 24, 2009 2:54 pm Subject: Repair of CMDB forms Hi all, ARS 7.1 ITSM 7.0.3 p7 I'm currently putting our CMDB stuff back together and have a question about the 'custom' tabs that appear in the forms. My dev system has 8 custom tabs for the base element form and my prod system has none. I'm wondering if anyone can tell me which installer puts those in. They look like asset management things to me mostly, but I want to double check. When I ran the asset management installer I got a whole sheaf of errors about missing forms and such, so I'm trying to work my way backwards to the thing I have to do again to get this all working again. For a little background, our CMDB was quite mangled. I had to follow the instructions for uninstalling it. Of course, removing it also removed a lot of join forms that depend on it and I did that. I was hoping that reinstalling the CMDB and then coming back through with the other module installers afterward would be enough to put it all back together. So far, it's looking like that is not the case. Anyone have experience with this? Anyone able to tell me how deep the quicksand is that I've stumbled into? 8) -al _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Unable to create CI in CMDB 2.1 P3
I didn't want to further hijack Alfred's thread. So I my case, my model looks fine. However, it seems that the arcmdbd and arrecond processes aren't executing now in my server group. I've read that CMDB 2.1 p6 fixes this issue (SW00302593). Thanks On Tue, Nov 24, 2009 at 12:43 PM, Differ, Alfred W CTR NAVSEA, 210 alfred.differ@navy.mil wrote: Yah. I saw that on the system I just took over. Take a look at the class manager and you might find the model is mangled. Mine showed classes belonging to superclasses that did not match what they were supposed to be. I couldn't fix it and had to strip out the CMDB to start over and now I've got a mess. I hope you aren't in that situation. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of DCI Remedy Sent: Tuesday, November 24, 2009 11:08 To: arslist@ARSLIST.ORG Subject: Re: Unable to create CI in CMDB 2.1 P3 ** This doesn't look good. Tue Nov 24 09:52:49 2009 : Action Request System(R) Server Version 7.1.00 Patch 007 200904160530 (c) Copyright 1991-2007 BMC Software, Inc. Tue Nov 24 09:53:24 2009 390600 : Error encountered while initializing (Initialization routine) the shared library (ARERR 9755) Tue Nov 24 09:53:24 2009 bmc.cmdb.cmdbEngine Tue Nov 24 09:53:24 2009 390600 : Class does not exist. : BMC_SYSTEM (ARERR 120002) On Tue, Nov 24, 2009 at 11:58 AM, Differ, Alfred W CTR NAVSEA, 210 alfred.differ@navy.mil wrote: When you start the system, do you see any errors in the arerror.log file complaining about an inability to initialize the cmdb? -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of DCI Remedy Sent: Tuesday, November 24, 2009 8:19 To: arslist@ARSLIST.ORG Subject: Re: Unable to create CI in CMDB 2.1 P3 ** It now appears that the arcmdb, arrecond, and arsvcdsp are not running. On Tue, Nov 24, 2009 at 8:31 AM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Edward, The processes you mention are not involved in creating CIs manually. It looks like some filters associated with the AST and/or BMC forms have been lost. Open the admin tool and look at the filters on, for example, the AST:Computer and BMC.CORE:BMC_ComputerSystem forms. Compare these with a working system to identify if any have been lost. Cheers Peter Hi list. We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 p9, running CMDB 2.1 p3 on windows 2000 server group in preparation for the move to 7.5. We have IM/PM/CM and SLM. Sql 2005 database. Now it appears that the cmdb engine/process isn't firing when we attempt to create a CI through (as an example) AST:Computer Sytem or BMC:CORE:BMC_ComputerSystem. It appears to save but in actuality, it doesn't. I've looked at the armonitor.cfg which has the proper entries for the cmdb executables. D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arcmdbd.exe -i d:\Program Files\AR System\Server -m D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arrecond.exe -i d:\Program Files\AR System\Server -m I've restarted the services on both servers in the group, as well as go rebooting both boxes completely. No change. Also, when I try to make an attribute change in the CMDB Console, it just sits on Change Pending and doesn't move. There is nothing showing in the log. So I'm led to believe that a) The processes aren't starting up correctly. Or b) There is a broken link somewhere that I just can't find. I'd greatly appreciate any help. Thanks Edward
Re: Unable to create CI in CMDB 2.1 P3 - SOLVED
After scrutinizing the OBJSTR:Class form. I found that the Recon ID on one of the class had a 'O' instead of a '0' (zero). Fixed that, restart both servers and everything is working again. Thanks listers. From: DCI Remedy [mailto:dci.rem...@gmail.com] Sent: Tuesday, November 24, 2009 2:00 PM To: arslist@arslist.org Subject: Re: Unable to create CI in CMDB 2.1 P3 I didn't want to further hijack Alfred's thread. So I my case, my model looks fine. However, it seems that the arcmdbd and arrecond processes aren't executing now in my server group. I've read that CMDB 2.1 p6 fixes this issue (SW00302593). Thanks On Tue, Nov 24, 2009 at 12:43 PM, Differ, Alfred W CTR NAVSEA, 210 alfred.differ@navy.mil wrote: Yah. I saw that on the system I just took over. Take a look at the class manager and you might find the model is mangled. Mine showed classes belonging to superclasses that did not match what they were supposed to be. I couldn't fix it and had to strip out the CMDB to start over and now I've got a mess. I hope you aren't in that situation. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: Tuesday, November 24, 2009 11:08 To: arslist@ARSLIST.ORG Subject: Re: Unable to create CI in CMDB 2.1 P3 ** This doesn't look good. Tue Nov 24 09:52:49 2009 : Action Request System(R) Server Version 7.1.00 Patch 007 200904160530 (c) Copyright 1991-2007 BMC Software, Inc. Tue Nov 24 09:53:24 2009 390600 : Error encountered while initializing (Initialization routine) the shared library (ARERR 9755) Tue Nov 24 09:53:24 2009 bmc.cmdb.cmdbEngine Tue Nov 24 09:53:24 2009 390600 : Class does not exist. : BMC_SYSTEM (ARERR 120002) On Tue, Nov 24, 2009 at 11:58 AM, Differ, Alfred W CTR NAVSEA, 210 alfred.differ@navy.mil wrote: When you start the system, do you see any errors in the arerror.log file complaining about an inability to initialize the cmdb? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: Tuesday, November 24, 2009 8:19 To: arslist@ARSLIST.ORG Subject: Re: Unable to create CI in CMDB 2.1 P3 ** It now appears that the arcmdb, arrecond, and arsvcdsp are not running. On Tue, Nov 24, 2009 at 8:31 AM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Edward, The processes you mention are not involved in creating CIs manually. It looks like some filters associated with the AST and/or BMC forms have been lost. Open the admin tool and look at the filters on, for example, the AST:Computer and BMC.CORE:BMC_ComputerSystem forms. Compare these with a working system to identify if any have been lost. Cheers Peter Hi list. We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 p9, running CMDB 2.1 p3 on windows 2000 server group in preparation for the move to 7.5. We have IM/PM/CM and SLM. Sql 2005 database. Now it appears that the cmdb engine/process isn't firing when we attempt to create a CI through (as an example) AST:Computer Sytem or BMC:CORE:BMC_ComputerSystem. It appears to save but in actuality, it doesn't. I've looked at the armonitor.cfg which has the proper entries for the cmdb executables. D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arcmdbd.exe -i d:\Program Files\AR System\Server -m D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arrecond.exe -i d:\Program Files\AR System\Server -m I've restarted the services on both servers in the group, as well as go rebooting both boxes completely. No change. Also, when I try to make an attribute change in the CMDB Console, it just sits on Change Pending and doesn't move. There is nothing showing in the log. So I'm led to believe that a) The processes aren't starting up correctly. Or b) There is a broken link somewhere that I just can't find
Unable to create CI in CMDB 2.1 P3
Hi list. We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 p9, running CMDB 2.1 p3 on windows 2000 server group in preparation for the move to 7.5. We have IM/PM/CM and SLM. Sql 2005 database. Now it appears that the cmdb engine/process isn't firing when we attempt to create a CI through (as an example) AST:Computer Sytem or BMC:CORE:BMC_ComputerSystem. It appears to save but in actuality, it doesn't. I've looked at the armonitor.cfg which has the proper entries for the cmdb executables. D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arcmdbd.exe -i d:\Program Files\AR System\Server -m D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arrecond.exe -i d:\Program Files\AR System\Server -m I've restarted the services on both servers in the group, as well as go rebooting both boxes completely. No change. Also, when I try to make an attribute change in the CMDB Console, it just sits on Change Pending and doesn't move. There is nothing showing in the log. So I'm led to believe that a) The processes aren't starting up correctly. Or b) There is a broken link somewhere that I just can't find. I'd greatly appreciate any help. Thanks Edward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Looking for the ARS user guide
Assuming that you are registered with a support ID. Go to BMC Support / Patch downloads and fixes / Product Downloads (EPD) - After you accept the agreements you can drill down on your products associated to your support ID. Keep drilling in until you get to the documents. Which set are you looking for? 6x/7x/7.5? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chanan Berler Sent: Wednesday, November 18, 2009 1:08 AM To: arslist@ARSLIST.ORG Subject: Looking for the ARS user guide ** Hello All, I am worked as an ARS programmer, but that was last year. Currently I am starting working with it again. Q: does anyone have the Admin / Client user guide ? or any other related document ? Can't put my finger on these documents found over bmc.com site. Thanks Chanan _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Question about upgrading to ARS 7.5 on a Server group.
Hello Listers. I'm planning the upgrade for our server group from 7.1 P7 to 7.5 P3. This is how it looks (all Windows servers), running SQLServer 2005. ARS Server Group 00 ARS 1 (Admin Operation) ARS 2 (Non - Admin Operation) Midtier Group 00 Midtier 1 Midtier 2 SQL Server How I read Page 58 of the installation guide is that you need to these steps: 1. Stop ARS on the Non-Admin server (ARS 2) 2. Upgrade Admin server (ARS 1) with Upgrade option. 3. Upgrade ARS 2 with Server Group option. 4. Start ARS on ARS 2. Here is where I get confused. How do I update the Approval and Email engine. The guide states: - When upgrading components such as Approval Server and Email Engine, remove the associated server from the server group while performing the upgrade. To do this, clear the Server Group Member check box on the Server Information form, or modify the Server-Group-Member option in the ar.cfg[ar.conf] file. So when I DESELECT the 'Server Group Member' flag on ARS 2, that implies that the ARS is running on that server when i'm upgrading ARS 1, which contradicts the first step of stopping ARS on that server. Then when I upgrade ARS 2, I have to DESELECT the flag on ARS 1. Does that mean I reselect that flag on ARS 2 and select the Server Group option when I do the upgrade. Does that mean I need to stop ARS on ARS 1? -OR- Do NOT select Approval Server and email engine when I do my server group upgrade. Then DESELECT the Server Group flag on both servers and run the upgrade again on both servers selecting only Approval Server and Email engine the second time around? Unfortunately, I can't test this in our dev or uat enviroment because they are standalone servers. Anyone run through this scenario yet? Thanks Ed ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Atrium 7.5 upgrade failed - HELP! - RESOLVED
I downloaded Atrium 7.6 and it upgraded just fine. Thanks Listers! From: DCI Remedy [mailto:dci.rem...@gmail.com] Sent: Friday, October 16, 2009 6:26 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Atrium 7.5 upgrade failed - HELP! Tommy, Yeah, we've wiped the install dirs and went through the workflow and customizations. Very minimal stuff. Looks like a call to BMC is in order. Thanks! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Friday, October 16, 2009 11:46 AM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.5 upgrade failed - HELP! ** We encountered similar issues with upgrade/ patching. Had to clean-up files directories and form names and reinstall manually using command line codes with the help of BMC Support. The issue was opened for 2 months before the issue was identified and corrected though. Also had different results across environments so the root cause for failure is not exactly known. We did narrow down the fact that when we upgraded from 7.1 to 7.5 the upgrade did not complete successfully even though the logs stated that the it completed successfully. Somewhere in the install there was and error but the error was ignored and so forms names were changed but the form structure did not. When trying to patch, the system was looking for the old form names but they did not exist. Check for any form names that have a '/' in them instead of a '-' and vice versa. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: Friday, October 16, 2009 8:38 AM To: arslist@ARSLIST.ORG Subject: Atrium 7.5 upgrade failed - HELP! ** Hello listers! So I'm running into issues with my Atrium Upgrade. Windows 2003 Server (VM) MS SQL Server 2005 (Separate server) ARS 7.5 Patch 3 CMDB 2.1 Patch 6 Incident and Problem Patch 9000 Midtier 7.5 (Separate server) It errors out on this step. BMC Atrium Core 7.5.00 patch 002 install failed. Feature BMC Atrium CMDB failed com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec command (C:\DOCUME~1\\LOCALS~1\Temp\Utilities\cmdb\cmdbdriver.exe -s SERVERNAME REMOVED -u Demo -p not_displayed -t 9067 -x E:\Program Files\BMC Software\AtriumCore\cmdb\en\workflow\upgrade\210patch000\upgr-cmd-OSD.txt) returned an exit code of 1, which was interpreted as a failure Feature Atrium Impact Simulator Engine failed Installation was skipped because BMC Atrium CMDB failed to install I've restored the DB and tried the Atrium Patch 3 and got the same error. We are not installing the Atrium WS Any help is greatly appreciated. I've been struggling with this for a few days now. Thanks Ed _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Atrium 7.5 upgrade failed - HELP!
Tommy, Yeah, we've wiped the install dirs and went through the workflow and customizations. Very minimal stuff. Looks like a call to BMC is in order. Thanks! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Friday, October 16, 2009 11:46 AM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.5 upgrade failed - HELP! ** We encountered similar issues with upgrade/ patching. Had to clean-up files directories and form names and reinstall manually using command line codes with the help of BMC Support. The issue was opened for 2 months before the issue was identified and corrected though. Also had different results across environments so the root cause for failure is not exactly known. We did narrow down the fact that when we upgraded from 7.1 to 7.5 the upgrade did not complete successfully even though the logs stated that the it completed successfully. Somewhere in the install there was and error but the error was ignored and so forms names were changed but the form structure did not. When trying to patch, the system was looking for the old form names but they did not exist. Check for any form names that have a '/' in them instead of a '-' and vice versa. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: Friday, October 16, 2009 8:38 AM To: arslist@ARSLIST.ORG Subject: Atrium 7.5 upgrade failed - HELP! ** Hello listers! So I'm running into issues with my Atrium Upgrade. Windows 2003 Server (VM) MS SQL Server 2005 (Separate server) ARS 7.5 Patch 3 CMDB 2.1 Patch 6 Incident and Problem Patch 9000 Midtier 7.5 (Separate server) It errors out on this step. BMC Atrium Core 7.5.00 patch 002 install failed. Feature BMC Atrium CMDB failed com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec command (C:\DOCUME~1\\LOCALS~1\Temp\Utilities\cmdb\cmdbdriver.exe -s SERVERNAME REMOVED -u Demo -p not_displayed -t 9067 -x E:\Program Files\BMC Software\AtriumCore\cmdb\en\workflow\upgrade\210patch000\upgr-cmd-OSD.txt) returned an exit code of 1, which was interpreted as a failure Feature Atrium Impact Simulator Engine failed Installation was skipped because BMC Atrium CMDB failed to install I've restored the DB and tried the Atrium Patch 3 and got the same error. We are not installing the Atrium WS Any help is greatly appreciated. I've been struggling with this for a few days now. Thanks Ed _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: how to append date along with a file name
Are you defining the filename in your escalation through a set fields? If so you could do this. [filename] + $DATE$ + .[file extension] Eg myfile_ + $DATE$ + .doc Ed From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran Sent: Wednesday, September 23, 2009 2:30 PM To: arslist@ARSLIST.ORG Subject: how to append date along with a file name ** Hi, I have a requirement to update the current date along with a file name which is updated by remedy(through escalations) ie each time the escalation runs, a new file with the new date should be created without merely updating the exisring file. ars 6.3 Any help will be greatly appreciated Regards, Kiran _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: confirm save request dialog box kept appearing
Double check your workflow to ensure that a field isn't being set that is triggering the change flag. Check Active Links that fire on Display, Window Loaded, or Window Open. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Saturday, September 05, 2009 3:02 PM To: arslist@ARSLIST.ORG Subject: Re: confirm save request dialog box kept appearing I am experiencing the same issue of Confirm Save Request dialog box appearing in a search result even without modifying/changing anything in the row/entry. I searched the list and found an older post but no resolution was posted. Anyone encountered this lately? Any input is greatly appreciated. Thanks, Tina Lei wrote: Hi all, need help please! we recently kept experiencing confirm save request dialog box appearing after every row selection in the search result (for certain schemas, but not all) even if we did not update anything. i have no idea where to look for it and it's been annoying everyone and we're just really suffering having to put up with it all the time. does anyone know how to fix this problem? i looked at the active links and i can't find anything there as well. Please Help! Thanks Lei (leiw...@yahoo.com) Remedy AR Info -- AR Server: v5.1 OS: Solaris 8 DB: Sybase 12 Mid-tier: v6.2 -- View this message in context: http://www.nabble.com/%22confirm-save-request%22-dialog-box-kept-appearing-t p6640249p25311413.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: confirm save request dialog box kept appearing
Tina, Good to hear. One caveat though. You should confirm if that workflow that fired on those conditions are still applicable on create. If that's the case, then you will probably need to put a qualification of $OPERATION$ = CREATE. The other alternative is to disable setting the change flag on those fields at the field level. Ed -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Saturday, September 05, 2009 4:23 PM To: arslist@ARSLIST.ORG Subject: Re: confirm save request dialog box kept appearing That did it! There were ALs that fire on Display, Window Loaded and Window Open. When I removed these execute on condition, the Confirm Save Request does not appear anymore. Thanks! DCI wrote: Double check your workflow to ensure that a field isn't being set that is triggering the change flag. Check Active Links that fire on Display, Window Loaded, or Window Open. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Saturday, September 05, 2009 3:02 PM To: arslist@ARSLIST.ORG Subject: Re: confirm save request dialog box kept appearing I am experiencing the same issue of Confirm Save Request dialog box appearing in a search result even without modifying/changing anything in the row/entry. I searched the list and found an older post but no resolution was posted. Anyone encountered this lately? Any input is greatly appreciated. Thanks, Tina Lei wrote: Hi all, need help please! we recently kept experiencing confirm save request dialog box appearing after every row selection in the search result (for certain schemas, but not all) even if we did not update anything. i have no idea where to look for it and it's been annoying everyone and we're just really suffering having to put up with it all the time. does anyone know how to fix this problem? i looked at the active links and i can't find anything there as well. Please Help! Thanks Lei (leiw...@yahoo.com) Remedy AR Info -- AR Server: v5.1 OS: Solaris 8 DB: Sybase 12 Mid-tier: v6.2 -- View this message in context: http://www.nabble.com/%22confirm-save-request%22-dialog-box-kept-appearing-t p6640249p25311413.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/%22confirm-save-request%22-dialog-box-kept-appearing-t p6640249p25312011.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Save button is hiding
Does the user have a customized view? I can't recall if they are stored as arf or arv. All else fails, reinstall the WUT, to the most current patch level if not already. Ed -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of nsachin Sent: Tuesday, September 01, 2009 2:50 AM To: arslist@ARSLIST.ORG Subject: Re: Save button is hiding Nick, The issue is occuring only on thick client.It's working fine via mid-tier access. I have deleted the form cache (*.arf and *.arv files ) in the client directory.Still,the issue is occuring. Regards, Sachin Nick Lloyd wrote: Sachin, Is this occurring via mid-tier access? Or thick client? (Have you deleted the form cache in the client directory for that form on the computer giving this result?) What server version? Regards, Nick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of nsachin Sent: Tuesday, September 01, 2009 4:29 PM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Save button is hiding Hello Listers, I am facing a strange issue with one of the user.Whenever the user performs a search on a form,the Save button hides.This is happening only a particular machine.If I logs with that user account on another machine then the Save button appears correctly. I have checked the workflow logs,user preference.But nothing seems to solve this strange issue.:confused: Please help on this. Regards, Sachin -- View this message in context: http://n2.nabble.com/Save-button-is-hiding-tp3558653p3558653.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Save-button-is-hiding-tp3558653p3558716.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Incident Template - Assign To Current User
Hi Frank,
I think something is messed up somewhere. I just tried using a template on
my vanilla installation. Set the current user just fine. See the below
active link log. It will show you what fired. Ultimately its active link
HPD:INC:ASGMyDFLTGrp_115_Setup
Hope this helps.
Ed
WFLG /* Tue Sep 01 2009 07:39:50 */
WFLG Workflow Trace Log -- ON
WFLG BMC Remedy User Version 7.1.00 (patch 007)
ACTL /* Tue Sep 01 2009 07:39:55 */
ACTL Start active link processing -- Operation - On Control
ACTL For Schema - HPD:Help Desk
ACTL Linked to field - z2NI_QL_SelectTemplate (301793800)
ACTL On screen type - CREATE
ACTL Checking HPD:INC:QL_SelectTemplate_100 (100)
ACTL - Passed qualification -- perform if actions
ACTL 0: Run Process
ACTL PERFORM-ACTION-ACTIVE-LINK 1 301968400
ACTL Current Window - Active Link -- 1
ACTL /* Tue Sep 01 2009 07:39:55 */
ACTL --1-- Start active link processing -- Operation - On Control
ACTL For Schema - HPD:Help Desk
ACTL Linked to field - z3Btn Select Template (301968400)
ACTL On screen type - CREATE
ACTL Checking HPD:INC:SelectTemplate_100_TemplateDialog (100)
ACTL - Passed qualification -- perform if actions
ACTL 0: Set Fields
ACTL z1D Char01 (100058) =
ACTL z1D Char05 (100083) =
ACTL z1D Integer02 (100114) = 0
ACTL z1D Char10 (100129) =
ACTL z1D Integer06 (100788) =
ACTL z1D Char20 (101135) =
ACTL z1D HPD Template ID (101453) =
ACTL z1D Assign To Current User (105663) =
ACTL z1D Template CI Relation Type (105707) =
ACTL z1D Incident CI Association Type (105714) =
ACTL z1D Automatically Associate Customer CI (105715) =
ACTL 1: Set Fields
ACTL z1D Selected Template ID (105938) =
ACTL 2: Open Dialog
ACTLServer: DCI-SERVER
ACTLSchema: HPD:TemplateSPGLookUp
ACTLView: Dialog View
ACTL /* Tue Sep 01 2009 07:39:55 */
ACTL Start active link processing -- Operation - On Window Open
ACTL For Schema - HPD:TemplateSPGLookUp
ACTL On screen type - DIALOG
ACTL Checking SHR:SHR:JoinNoSubmit-W_001 (1)
ACTL - Failed qualification
ACTL Checking HPD:HTU:WindowOpen_040_DialogView (40)
ACTL - Passed qualification -- perform if actions
ACTL 0: Set Fields
ACTL z1D_ExternalQual (302196500) = ( 'Support Group ID 2' =
$z1D Support Group ID$) AND ('Status Template' = 1)
ACTL Checking HPD:HTU:WindowOpen_040_ManageView (40)
ACTL - Failed qualification
ACTL Checking HPD:HTU:SetDefaultSupportGroup_050_THTempSelection-Refresh
(50)
ACTL - Passed qualification -- perform if actions
ACTL 0: Set Fields
ACTL Viewing Templates for Support Group (105673) = Calbro
Operating Company/IT Support/Internal
ACTL z1D Support Group ID (100338) = SGP0004
ACTL 1: Set Characteristics
ACTL For field -- z2TH Template Selection (302033100)
ACTL /* Tue Sep 01 2009 07:39:55 */
ACTL --1-- Start active link processing -- Operation - On Menu Choice
ACTL For Schema - HPD:TemplateSPGLookUp
ACTL Linked to field - z2TH Template Selection (302033100)
ACTL On screen type - DIALOG
ACTL Checking HPD:HTU:TableTmp_110_Admin-Set (110)
ACTL - Passed qualification -- perform if actions
ACTL 0: Set Fields
ACTL z1D Action (100076) =
ACTL Checking HPD:HTU:TableTmp_115_Admin-Set (115)
ACTL - Failed qualification
ACTL Checking HPD:HTU:TableTmp_120_!Admin (120)
ACTL - Passed qualification -- perform if actions
ACTL 0: Set Characteristics
ACTL For field -- z3Btn Delete (301883800)
ACTL Change field to disabled
ACTL 1: Set Characteristics
ACTL For field -- z3Btn Modify (301885800)
ACTL Change field to disabled
ACTL Checking HPD:HTU:TableTmp_120_Admin (120)
ACTL - Failed qualification
ACTL /* Tue Sep 01 2009 07:39:55 */
ACTL --1-- Stop active link processing - On Menu Choice
ACTL Refresh field
ACTL Checking HPD:HTU:CheckHelpDeskConfig_100_EnableNew (100)
ACTL - Failed qualification
ACTL Checking HPD:HTU:CheckSupportGroupAdmin_100_Set (100)
ACTL - Passed qualification -- perform if actions
ACTL 0: Set Fields
ACTL z1D Action (100076) =
ACTL Checking HPD:HTU:CheckSupportGroupAdmin_101_EnableNew (101)
ACTL - Failed qualification
ACTL /* Tue Sep 01 2009 07:39:55 */
ACTL Stop active link processing - On Window Open
ACTL /* Tue Sep 01 2009 07:39:57 */
ACTL Start active link processing -- Operation - On Control
ACTL For Schema - HPD:TemplateSPGLookUp
ACTL Linked to field - z3Btn Select (301912800)
ACTL On screen type - DIALOG
ACTL Checking HPD:HTU:Select_010_NotEnabled-E (10)
ACTL - Failed qualification
ACTL Checking
CI Relationship
Hello list. I have a requirement to do a bulk CI transfer from one Logical Entity (Store 1) to another Logical Entity (Store 2). The client has ITSM 7.0.3 Service Desk installed. They have setup each Store as a repository and related all the CI as child relationships (Member of Collection). They would like the ability to transfer all/selective CIs through an click of a button. Because they related CIs to the Store via relationship, I was thinking of doing an active link guide to fire on the relationship table of the Parent CI and create the associations or relationship records for the destination store and marking the existing store relationships deleted. I'm having a hard time weeding through the workflow to isolate what exactly I need to set. Any ideas, or maybe an easier/better approach? Thanks DCI ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
