Re: Is there any Rug Action in the New England area?

2010-08-04 Thread LJ LongWing
Hey.it's not Friday yet. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jim Fox Sent: Wednesday, August 04, 2010 6:20 AM To: arslist@ARSLIST.ORG Subject: Re: Is there any Rug Action in the New England area? I run a Persian rug club. I have

Re: Unable to trace workflow to find Run Process Set Fields

2010-08-04 Thread LJ LongWing
Drew, Is the field ID of this Char field 179 by chance? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Drew Shuller Sent: Wednesday, August 04, 2010 10:58 AM To: arslist@ARSLIST.ORG Subject: Unable to trace workflow to

Re: Unable to trace workflow to find Run Process Set Fields

2010-08-04 Thread LJ LongWing
: Wednesday, August 04, 2010 11:46 AM To: arslist@ARSLIST.ORG Subject: Re: Unable to trace workflow to find Run Process Set Fields It is! On Wed, Aug 4, 2010 at 11:43 AM, LJ LongWing lj.longw...@gmail.com wrote: Drew, Is the field ID of this Char field 179 by chance? -Original Message

Re: Unable to trace workflow to find Run Process Set Fields

2010-08-04 Thread LJ LongWing
it have been added during install of that product? Drew On Wed, Aug 4, 2010 at 12:00 PM, LJ LongWing lj.longw...@gmail.com wrote: That's a core 'guid' field...if you create a field with that ID it will automatically get set to a GUID on creation of the record...check it out in the docs

Re: Batch renaming of Workflow

2010-08-05 Thread LJ LongWing
Ganga, I would not recommend renaming ANYTHING directly at the DBI would recommend renaming through the Admin/Dev studio...if you are on 7.1+ there is an advanced option to rename with 'find/replace' type technology replace 'abc' with 'def' type of thing -Original Message- From:

Re: Copy entire diary field

2010-08-05 Thread LJ LongWing
Atul, Yes and Nodepends on what you are talking aboutif you just do a plain set/push field, that'll copy the entire contents if done from a Filter...if done from an AL it'll copy the current contentsbut either way you will be creating a 'new' entry in the new diary field. If you

Re: Copy entire diary field

2010-08-05 Thread LJ LongWing
a web service. Thanks Atul -Original Message- From: LJ LongWing [lj.longw...@gmail.com] Date: 08/05/2010 04:32 PM To: arslist@ARSLIST.ORG Subject: Re: Copy entire diary field Atul, Yes and Nodepends on what you are talking aboutif you just do a plain set/push field, that'll copy

Re: The Service Action in an Active Link

2010-08-06 Thread LJ LongWing
Chris Jason, I liked the idea of Services when 7.1 came out..allowing you to trigger Filter only workflow with AL's.but I'm SUPER excited about service actions in Filters..this finally gives me a 'method' based opportunity within Remedy..almost allowing true OO programming..let me give you an

Re: The Service Action in an Active Link

2010-08-06 Thread LJ LongWing
Just to be 100% clear. 7.1 introduced Service as an action in AL's and an execute on condition in Filters 7.5 introduced Service as an action in Filters From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday,

Re: Strange behavior when checking the value of a text column on a table field, ARS 7.5

2010-08-09 Thread LJ LongWing
Matt, I believe you came across a defect in the Dev Studio.suggest you open a bug with BMC on it.the Dev Studio has been plagued with 'weird' run-if qual defects similar to this.they need to fix it at the code level. From: Action Request System discussion list(ARSList)

Re: Run Process SET-Preference

2010-08-10 Thread LJ LongWing
John, This process assumes that your user is utilizing the preference server. Are they native or Web, do you have your server configured to require a preference server and have that configured properly in your Mid Tier? From: Action Request System discussion list(ARSList)

Re: EXTERNAL: Re: Run Process SET-Preference

2010-08-10 Thread LJ LongWing
Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Tuesday, August 10, 2010 12

Re: Java 7.1 API with ARS 7.0.01

2010-08-12 Thread LJ LongWing
Gopal, The API is backwards compatible...the only thing is that you will still need your native libraries because it's a 7.0 servereven if you go with the 7.5 API...the 7.5 is only pure java when you are connecting to a 7.5 server...maybe a 7.1...but most certainly not a 7.0 -Original

Re: Java 7.1 API with ARS 7.0.01

2010-08-12 Thread LJ LongWing
7.1system LINUX) folder contents and placed in my local lib folder(includes arapi71.jar and so files). Have set the CLASSPATH and PATH variable also to point to this folder. Please guide in resolving this issue. LJ LongWing (Head) wrote: Gopal, The API is backwards compatible...the only thing

Re: Java 7.1 API with ARS 7.0.01

2010-08-13 Thread LJ LongWing
tell where we will be getting he JAVA 7.5 API installer? Please lets us know.. Regards, Gopal LJ LongWing (Head) wrote: Ravi, Moving to the 7.5 api may help solve that problem. The issue being that in 7.1 api, there were several jar files needing to be in the class path, in 7.5 it's all

Re: Java 7.1 API with ARS 7.0.01

2010-08-13 Thread LJ LongWing
in Window environment If i wanted to connect to ARS 7.0.01 Server - LINUX OS using JAVA API from WINDOWS OS, what are the environment variable i have to create and in which environment i have to create? Please clarify as i was confused with these variables. Regards, Gopal LJ LongWing (Head) wrote

Re: RRR|Chive and AR Archiving

2010-08-13 Thread LJ LongWing
Viswa, I can't speak to the speed of it, but you could turn on logging to see what's causing the hangup..RRRChive works relatively well, and has the option of turning off workflow on destination server/form, so that might speed some things up. From: Action Request System discussion

7.5 Diary Window Size

2010-08-18 Thread LJ LongWing
All, Just moved from 7.1 to 7.5 in Production. One of the changes is apparently (didn't notice in Dev/Test, but users are commenting in production) that when you open the 'Diary Editor' window, it no longer opens a separate window, but instead something that looks similar to the user toolmy

Re: 7.5 Diary Window Size

2010-08-19 Thread LJ LongWing
Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, August 18, 2010 1:21 PM To: arslist@ARSLIST.ORG Subject: 7.5 Diary Window Size All, Just moved from 7.1 to 7.5 in Production. One of the changes is apparently

Re: SSO Mid-Tier with AREA_SSO_ALL_v206MT_v209AREA.zip Issue

2010-08-19 Thread LJ LongWing
Andre, Look into 'spnego'it works well with Tomcat to setup Kerberos authentication to the tomcat server, and allows the 'getremoteuser' to work. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Andre Hughes Sent:

Re: Calculation with COLCOUONT

2010-08-19 Thread LJ LongWing
Mark, You aren't going to likely like this.but use an External Qual on your table, temporarily change that External Qual to what you want, refresh the table, get a total count, change the external back to 1=1, refresh again. Or, do a Setfield from the form in question using the qual you want,

Re: Help with Active Link Button Close Window action

2010-08-19 Thread LJ LongWing
Drew….something just came to me….maybe you could do something with COLCOUNT on a column in field 1020….1020 is your results list…if you have your request ID in the results list, and do a colcount on that column, then you could check to see if the count is 1 maybe…if it is…you would just

Re: Cross verify direct access syntax for MT 7.5

2010-08-20 Thread LJ LongWing
Yes Joe, that certainly looks good, are you having problems? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, August 19, 2010 5:16 PM To: arslist@ARSLIST.ORG Subject: Cross verify direct access syntax for MT 7.5 **

Re: Cross verify direct access syntax for MT 7.5

2010-08-20 Thread LJ LongWing
and the original window goes back to the login page.. And the second window where that form opens, opens it up with no work-flow firing on actions like selecting a menu etc which work perfectly on the WUT. I haven't had the time to take mid-tier work-flow logs as yet.. Joe _ From: LJ LongWing

Re: Upgrade planned - to ARS 7.5 Windows 7

2010-08-30 Thread LJ LongWing
Shawn, I don't know anything un-supported about 7.5 and Windows 7 from a Client perspective...in fact...the doc says that 7.5 Client is supported on Vista 32bit or higher...which of course includes 7, so you should have no issues therefor Server it lists 10G or higher for DB...so that's

Re: View Forms

2010-09-01 Thread LJ LongWing
As long as it isn't a UNION, I think you can.. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Wednesday, September 01, 2010 2:28 PM To: arslist@ARSLIST.ORG Subject: View Forms ** I have a rather complicated Join that I

Re: View Forms

2010-09-01 Thread LJ LongWing
D'Souza Sent: Wednesday, September 01, 2010 3:00 PM To: arslist@ARSLIST.ORG Subject: Re: View Forms ** Even if it is a union you can.. Been there done that.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing

Re: SEVERE (com.remedy.log.SERVLET) : GoatException during NDXRequest: ARERR [9093] User is currently connected from another machine

2010-09-02 Thread LJ LongWing
I know this isn't 'easy'...but ensure the user logs off instead of just closing their browser -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Condrea Sent: Thursday, September 02, 2010 6:03 AM To:

Re: ARADMIN and ARUSER tool for windows 7

2010-09-03 Thread LJ LongWing
Well.I can't speak to a track record or anything.but one of our developers just got our first Windows 7 64Bit workstations on the team..he installed the 7.6.3 clients and hasn't complained about it..got it working earlier today. From: Action Request System discussion list(ARSList)

Re: intermittent ERROR (91): RPC call failed; ONC/RPC call timed out

2010-09-07 Thread LJ LongWing
Anne, Is it possible that the remedy server becomes unavailable during DB backups sometimes? I know in our system we periodically get 'blocking' scenarios while the backups are occurring. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey,

Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.

2010-09-07 Thread LJ LongWing
Pascale, In 7.5, the Web Services plugin runs in the JAVA plugin, not C..this causes a few 'changes' in how you run things..first off.you don't turn the logs on/off with the admin console anymore.you turn them on/off in the .properties file..and I haven't honestly played much..but I don't think

Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.

2010-09-07 Thread LJ LongWing
Sorry…thought I read 7.5 somewhere in there J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Tuesday, September 07, 2010 3:35 PM To: arslist@ARSLIST.ORG Subject: Re: unable to use webservices on new installation -

Re: ARERR 9093

2010-09-08 Thread LJ LongWing
Jaya, In my experience, this error is not related to Load balancing.that will simply cause you issues with invalid session. This problem is as you said, either their IP is changing, or they are closing their browser without logging out and re-opening a new browser and trying to re-connect.

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread LJ LongWing
I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problem..if it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread LJ LongWing
System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, September 10, 2010 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread LJ LongWing
Pascale, I upgraded 10 of them last month..god speed. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Friday, September 10, 2010 9:51 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change

Re: Unsubscribe

2010-09-10 Thread LJ LongWing
You may be subscribed through a distribution list then….in that case, you can’t ‘personally’ unsubscribe….you would need to figure out which distro you are getting it through and talk to that administrator. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread LJ LongWing
. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, September 10, 2010 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say

Re: New field for limited users

2010-09-14 Thread LJ LongWing
Setup the permissions on the field properly so that proper groups can change it/read it..for those that shouldn't see it, don't give them permission.plain as that and they shouldn't even see the field. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf

Re: How to find filters/escaltions with DSO action

2010-09-16 Thread LJ LongWing
ARInside will allow you to look at that as well. http://arinside.org -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of urthebest Sent: Thursday, September 16, 2010 4:26 AM To: arslist@ARSLIST.ORG Subject: How to find

Re: Multiple Group Email Addresses

2010-09-17 Thread LJ LongWing
One solution would be to create a single distro, and add the two distros to it. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Eric Chow Sent: Friday, September 17, 2010 12:59 PM To: arslist@ARSLIST.ORG Subject: Multiple Group Email Addresses

Re: AR_DATA_TYPE_BITMASK in ARX?

2010-09-21 Thread LJ LongWing
Misi, Looking at the Java API Docs regarding BITMASK, I'm not sure it is a 'field' typein as much as an attribute type of something within the structureI don't think you would have a field of type BITMASK -Original Message- From: Action Request System discussion list(ARSList)

Re: INIT from documents

2010-09-22 Thread LJ LongWing
Init form does not work on Mid-Tier.. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mohan Remedy Sent: Wednesday, September 22, 2010 7:26 AM To: arslist@ARSLIST.ORG Subject: Re: INIT from documents ** I am trying to popup a warning message

Re: [REMEDY 6] ARDSERR 8747

2010-09-28 Thread LJ LongWing
Sure it does...it specifies that it's an OS level error...similar to a MALLOC...so you need to look at your environment, instead of inside remedy :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent:

Re: [REMEDY 6] ARDSERR 8747

2010-09-28 Thread LJ LongWing
Ah...all you need to know is howgranted I'm still running 32 Bit...I can readily cause my application to have Malloc errors...I've become quite an expert on it in fact...I've needed to re-design my application several times to avoid it...:) -Original Message- From: Action Request

Re: Is there any explanation for Canceled filter processing due to error?

2010-09-29 Thread LJ LongWing
Koray, You have your answer right thereor more than likely, somewhere earlier upbut the result is right there. /* Tue Sep 28 2010 12:24:43.4319 */ROLLBACK WORK I experience this type of scenario when I issue an out of phase delete of a record that I'm updating...here is my typical

Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3)

2010-09-29 Thread LJ LongWing
Mike, Install the new data import tool on your server and modify your scripts to use its command line version instead of the arimportcmd. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of White, Michael W (Mike) Sent: Wednesday, September 29, 2010

Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3)

2010-09-29 Thread LJ LongWing
Engine, SNMP. How do you install dataimport tool on a Solaris server? Mike White EMail michael.wh...@verizon.com Office 813.978.2192 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, September 29, 2010 11:23 AM

Re: Is there any explanation for Canceled filter processing due to error?

2010-09-30 Thread LJ LongWing
, and supports your example. On the other hand, the current case has all queries seem to be executed successfully - ending with /* OK. So I cannot see why or which statement fails at all. BR, Koray On Sep 29, 5:57 pm, LJ LongWing lj.longw...@gmail.com wrote: Koray, You have your answer right

Re: Survey Monkey

2010-09-30 Thread LJ LongWing
LOL, is it Friday already? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Thursday, September 30, 2010 7:31 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Yeah... I was

Re: Table field content change Execution Option

2010-09-30 Thread LJ LongWing
Jason, I can confirm for you that I have a doc that has the EXACT same verbiage in it, and I also am not able to account for the location of the AL execute on action. I'm going to guess that it was something in the 7.5 Beta that didn't make it to the final version, but was never removed from the

Re: Is there any explanation for Canceled filter processing due to error?

2010-09-30 Thread LJ LongWing
] On Behalf Of LJ LongWing Sent: Thursday, September 30, 2010 9:16 AM To: arslist@ARSLIST.ORG Subject: Re: Is there any explanation for Canceled filter processing due to error? With the snipit you provided, I cannot see it, but it's obvious that somewhere earlier in your process something caused the DB

Re: ADM: MVP Voting reminder

2010-09-30 Thread LJ LongWing
Ya need to follow his directions and send it to the email he said to send it to..not the list. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz Sent: Thursday, September 30, 2010 7:33 PM To: arslist@ARSLIST.ORG Subject: Re: ADM: MVP

Re: Java API Account Management

2010-10-04 Thread LJ LongWing
Rob, The Java API is just a client, as such it runs with whatever permissions the user that logs into it uses.it does not require Admin, unless the functions you have the api program doing are admin only stuff, but that is entirely up to you. Also remember, that the Java API client does not

Re: Keywords - TIME and TIMESTAMP

2010-10-04 Thread LJ LongWing
Yes, use a Filter. That's the only way to get it to use the server time instead of client. You could write an AL that sets a 'trigger' field and a filter that fires on that trigger. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On

Re: Keywords - TIME and TIMESTAMP

2010-10-04 Thread LJ LongWing
Man..I always forget about that one :D From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thad Esser Sent: Monday, October 04, 2010 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Keywords - TIME and TIMESTAMP ** Could you use $SERVERTIMESTAMP$?

Re: API Call - impersonate user.

2010-10-06 Thread LJ LongWing
Misi is right. I have an application that logs in with Admin permissions but needs to perform the actions as a different user, for all intents and purposes the actions show up as if that user did it.the only difference that I know of is that in the logs instead of being shown as being done by

Re: Filter Set Fields If No Requests Match null

2010-10-07 Thread LJ LongWing
If you turn on DB logging, and issue the exact same query as Remedy, what are your results? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charlie Wilson Sent: Wednesday, October 06, 2010 10:04 PM To: arslist@ARSLIST.ORG Subject: Filter Set

Re: Client Tool Strange Behavior - Anyone see this before

2010-10-07 Thread LJ LongWing
Christopher, We have a similar situation with dialog on top of dialog...the second dialog sometimes opens behind the first...to 'fix' this I personally Alt-Tab to another window and then back and it displays properly...but I have not found a fix for itI have not noted the same behavior in the

Re: Client Tool Strange Behavior - Anyone see this before

2010-10-08 Thread LJ LongWing
Focus action on the first field you want focus on, on window open and see if that forces the window to the foreground. Joe -- From: LJ LongWing lj.longw...@gmail.com Sent: Thursday, October 07, 2010 10:18 AM Newsgroups

Re: WWRUG

2010-10-08 Thread LJ LongWing
Sam, If you are lucky enough to be in a position to go, DO IT!!! While I have never been lucky enough to attend a national rug (never had a company willing to foot the bill), I would love to go.it doesn't matter your experience level, you will take tons away from it. I have heard it described

Re: WWRUG

2010-10-11 Thread LJ LongWing
Wow.if both of us attended that would describe both of us..but I would have a look of wonder and astonishment on mine J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Samuel A. Morris Sent: Monday, October 11, 2010 9:10 AM To: arslist@ARSLIST.ORG

Re: Reminder search order...

2010-10-18 Thread LJ LongWing
Richard, Just a performance warning for you..that is an 'anywhere' like statement.and as such, CANNOT use an index, and because of that, is a horribly inefficient way to search and may cause performance issues depending on the size of the table being searched.just FYI. From: Action Request

Re: Capture user desktop Time Zone in remedy

2010-10-18 Thread LJ LongWing
Web or Client? I have done things like on submit of a record, capture client $TIMESTAMP$, then in a filter, compare server $TIMESTAMP$, do some adjustments for variation of min/sec and use the ‘hours’ difference to tell me how many hours offset the client is from server…that relatively

Re: URGENT : TABLE Space settings and T Table behavior on form modification

2010-10-21 Thread LJ LongWing
Manish, I agree with Mattbut my remembrance of the process is that T123 becomes T123A, Remedy creates T123B, copies the data into B, and then renames T123B to T123 when complete. This only occurs when it can't modify the table in place and needs to create a new one...as outline by Matt, this

Re: ARSList awards!

2010-10-21 Thread LJ LongWing
Sweet, thanks for the updates J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Thursday, October 21, 2010 10:28 AM To: arslist@ARSLIST.ORG Subject: ARSList awards! ** And now, live...err...well, maybe sorta (it was a LATE

Re: v7.5 Import Tool issue on diary type fields - FINISHED

2010-10-22 Thread LJ LongWing
Susan, As much as it pains me to say this.I somewhat agree with them. The inability to 'set' the diary field with an import of an arx/csv would have been considered a defect by me if I had ever noticed it. The beauty of the merge is the ability to do just that, set a diary field. From:

Re: Display as Text for Character Field

2010-11-01 Thread LJ LongWing
Lisa, The field being 'read only' should have NO impact on your ability to set the field to something via workflow..when you say you can't, what sort of problem are you getting? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent:

Re: Display as Text for Character Field

2010-11-01 Thread LJ LongWing
it is writable. Lisa _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Monday, November 01, 2010 11:42 AM To: arslist@ARSLIST.ORG Subject: Re: Display as Text for Character Field ** Lisa, The field being

Re: Escalations when ARS is down

2010-11-03 Thread LJ LongWing
Basic answer, They don't fire. It's not one of those 'if the system isn't available during the scheduled time, run it when the system comes up' type of things. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla Sent:

Re: Users who Login Remedy

2010-11-04 Thread LJ LongWing
Just a reminder.this is only for 'Write' license.not read. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, November 04, 2010 8:51 AM To: arslist@ARSLIST.ORG Subject: Re: Users who Login Remedy ** If you are

Re: Windows 7 ARS

2010-11-08 Thread LJ LongWing
Kelvin, Yes..I am also seeing random weird characters appended when I paste into a field..I haven't reported it to BMC though. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wallace, Kelvin Sent: Monday, November 08, 2010 9:21 AM To:

Re: Reading and parsing a .PDF into a form.

2010-11-08 Thread LJ LongWing
John, I don't know if you know Perl, or have it in your environment.but I'm sure that there is a Perl COM module for a PDF that would be able to do things with it.J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Reiser, John J Sent: Monday,

Re: Change Display of a field to Edit Masked

2010-11-10 Thread LJ LongWing
Lisa, If I'm not mistaken.it's been awhile since I verified..if the field has 'allow any user to submit', then it's visible to all users.if not, then it's only visible to users that have permission to the data..if the box is checked, but they don't have access to the data, it shows them the

Re: Can I use SSO with Tomcat 5.5.28

2010-11-10 Thread LJ LongWing
Yes..I believe that your problem will be related to the fact that when you were using IIS, your clients were using 'integrated authentication'..so the IIS web server could issue a 'getRemoteUser()' (I think that's the call) and get your username that it could pass into the SSO module..by default

Re: Modify login id

2010-11-10 Thread LJ LongWing
Rebecca, Where do you find this 'Application Administration'?someone mentioned this Data Wizard Console the other day and said it wasn't ITSM related.but I can't find it. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E. Sent:

Re: Change Display of a field to Edit Masked

2010-11-10 Thread LJ LongWing
My wife would say I'm blessed with selective memory J Ok.I just confirmed on a test form that I built that if the user has 0% chance of seeing the data, they can't even see the field. If however the field has 'dynamic' field permissions (assignee, assignee group, submitter, etc), then they

Re: Modify login id

2010-11-10 Thread LJ LongWing
Page listed as Application Administration Console under Administrator Console, the same place you would go to create a new company, etc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, November 10, 2010 3:57 PM

Re: SQL Timing

2010-11-15 Thread LJ LongWing
Frank, SQL Queries are correlated via TID (Thread ID). If you look for a specific query, and then look for the next instance of that thread ID the line should be 'OK'...the OK is the end of the SQL Query. If you are looking to perform general SQL timing, there are a number of tools on the BMCDN

Java Plugin Server Timeout

2010-11-15 Thread LJ LongWing
All, Since switching to 7.5 earlier this year we have had a number of difficulties..the one we are dealing with at the moment is this I can't find documentation on how to increase the timeout value of the Java Plugin server.specifically the Web Services plugin. The integration guide

Re: DST and Escalations

2010-11-16 Thread LJ LongWing
John, As others have mentioned…it is obviously because of the DST switch…but in this case what happens is that the system doesn’t keep track of ‘when’ to fire the escalation next…it keeps track of how many seconds till that escalation should fire again….so in this case it ran at 1PM and set it

Re: How do I remove dead space in Mid-Tier?

2010-11-16 Thread LJ LongWing
Shane, The Mid Tier makes a view as big as you have for fields in the view. This includes hidden fields..so the only way I have been able to find is to add everything to a page holder in multiple tabs and ensure that everything you have on the form is within the area you want displayed. The

Re: ARS Licenses

2010-11-17 Thread LJ LongWing
Doug, Regarding READ licenses I see in the user.log file that you issue GRANT READ, but you never do any sort of release activity for that...in fact GRANT READ isn't even listed as a valid value in the user.log filenor is LOGIN or LOGOUT. -Original Message- From: Action Request

Re: ARS Licenses

2010-11-18 Thread LJ LongWing
-Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, November 17, 2010 6:56 PM To: arslist@ARSLIST.ORG Subject: Re: ARS Licenses Doug, Regarding READ licenses I see in the user.log file that you issue GRANT

Re: ARS 7.5 patch 5 upgrade

2010-11-18 Thread LJ LongWing
Rick..I installed Patch 5 (first one), then second one, then 6, all in our Dev environment in prep for Prod.I didn't see any adverse affects.other than a large number of log files in the DB folder from the errant code in patch 5. From: Action Request System discussion list(ARSList)

/attstore

2010-12-03 Thread LJ LongWing
Remedy/Mid Tier 7.5 Remedy - Windows Mid Tier - Solaris My Mid Tier admins asked me today if I need the files located in /attstore folder under the mid tier folder. My search of the ARSList and the Mid Tier document don't provide any guidance...I personally think this folder is a holder

Re: /attstore

2010-12-06 Thread LJ LongWing
a temporary folder for downloading attachments from the AR server. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, December 03, 2010 2:23 PM To: arslist@ARSLIST.ORG Subject: /attstore ** Remedy/Mid Tier 7.5 Remedy

JSP to monitor functionality

2010-12-08 Thread LJ LongWing
I have an urgent need to be able see if our server is online through JSP. Suggestions? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: JSP to monitor functionality

2010-12-08 Thread LJ LongWing
; if it loads, then the container/jvm are working. If you want to go beyond that, create a jsp that performs the desired checks and returns the output in a format that you can parse, like xml. On Wed, Dec 8, 2010 at 10:45 AM, LJ LongWing lj.longw...@gmail.com wrote: ** I have an urgent need

Re: JSP to monitor functionality

2010-12-08 Thread LJ LongWing
and it is something that every web server will return will every http request. On Wed, Dec 8, 2010 at 11:15 AM, LJ LongWing lj.longw...@gmail.com wrote: ** I have recently been having issues where the Tomcat is 'functional' from a Tomcat perspective, but you can't log onto the app server, getting the following

Re: JSP to monitor functionality

2010-12-08 Thread LJ LongWing
appropriate technology for this, versus a jsp, though you can probably get either to work. On Wed, Dec 8, 2010 at 1:26 PM, LJ LongWing lj.longw...@gmail.com wrote: ** That's the problem, I can't have the load balancer 'log on', they need a URL that returns a 200 or 500 period. So I am looking

Re: Users Logged In

2010-12-09 Thread LJ LongWing
We have a field on the user form called last login, every time they hit the home page we have a filter that updates the user record. Specifically so we can do things like you described below. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Koyb

Re: Users Logged In

2010-12-09 Thread LJ LongWing
But only of write licenses From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, December 09, 2010 3:31 PM To: arslist@ARSLIST.ORG Subject: Re: Users Logged In ** If you are running on AR System 7.5.00 or later, you

Load Balancers and how?

2010-12-10 Thread LJ LongWing
Ok..I'm going down a road that I KNOW some of you have travelled before, I need your travel tips. We are setting up a server group on 7.5 Windows and we are putting a load balancer in front of it. How do you all tell if a node is up? There are 4 types of probes that I'm being told are

Re: Load Balancers and how?

2010-12-10 Thread LJ LongWing
was able to have the group that configured the load balancer determine if the Remedy Service was started/running. -Original Message- From: LJ LongWing lj.longw...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Dec 10, 2010 10:51 am Subject: Load Balancers and how? ** Ok….I’m going

Re: Load Balancers and how?

2010-12-10 Thread LJ LongWing
if you need more precise help reply stating so and I will be happy to help on e I get to my desk. Cheerios! Sent from my Windows Phone _ From: LJ LongWing Sent: Friday, December 10, 2010 10:49 AM To: arslist@ARSLIST.ORG Subject: Load Balancers and how? Ok..I'm going down a road that I

Re: Load Balancers and how?

2010-12-10 Thread LJ LongWing
] On Behalf Of LJ LongWing Sent: Friday, December 10, 2010 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: Load Balancers and how? ** Roger, What method did they use to determine it was started/running? I personally have found 'other teams' don't usually have a concept of what 'functional' means

Re: Load Balancers and how?

2010-12-10 Thread LJ LongWing
on the subject here that can provide some additional information: http://devcentral.f5.com/Forums/tabid/1082223/asg/52/showtab/groupforums/afv /topic/aff/31/aft/19000/Default.aspx On Fri, Dec 10, 2010 at 9:49 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Ok..I'm going down a road that I KNOW

Re: Load Balancers and how?

2010-12-10 Thread LJ LongWing
Balancers and how? Some Load Balancers are able to snmp checks. I've found that this works pretty well with arsnmpd. -Dave LJ LongWing lj.longw

Re: Load Balancers and how?

2010-12-10 Thread LJ LongWing
with a particular server health probe. A standalone script dynamically executes a task at a specified interval. http://www.cisco.com/en/US/docs/interfaces_modules/services_modules/csm/4.2. x/configuration/guide/scriptg.pdf On Fri, Dec 10, 2010 at 7:39 PM, LJ LongWing lj.longw...@gmail.com wrote

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