Or in the same note, you can write workflow on AREmailMessages form on
entry Submit/Delete push fields create an entry in the buffer form.
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Platinum
We just bought T3000 couple of months ago and installed arserver 7.5
and is under testing. So far no issues.
On Sep 28, 11:51 am, Axton axton.gr...@gmail.com wrote:
Is anyone running ARS on a sun4v architecture? This architecture is
used for the coolthreads boxes (T2000, T5120, T5440, etc.).
Hi Sean,
We are on 6.3 p24 and seen very similar issues.
Workaround: Always create a new web service from scratch, no SaveAs
from other services.
And while creating new service, always give the
service name before selecting the primary form, i.e., immediately
after open up of
Hi,
We are planning to upgrade all our env to 7.5 p002, but we are little
behind the schedule and would like to finish
midtier upgrade before arserver upgrade.
Does any one tried with this/any known issues with viewing the forms,
workflow or webservices etc..?
We just found one issue: ActiveLink
Hi Sean,
Recently we too faced with this issue and we are very close to your
env, 6.3 p24.
When we do save as to an existing service to create a new one we seen
these issues.
Also when you try to create a new service, enter the web service name
immediately after opening the new window, before
You can make a change in the ar.conf file to point to the test
instance.
Oracle-Two-Task: ProdDB
change to Oracle-Two-Task: TestDB.
Incase if the db and arserver are in the same box then you have to
change Oracle-SID.
I am not sure what the parameter to change for SQL server.
On Oct 20, 11:04
Is it a new installation?
Check if your old '/usr/lib/locale/C/LC_MESSAGES/arsystem.cat' was
replaced with the new one from 7.5.
We have seen DSO crashing while logs turned on and the reason turned
out to be old arsystem.cat file.
On Oct 26, 10:09 am, John Sundberg john.sundb...@kineticdata.com
Or you can try the silent mode installer, which is very nice if you
already know all the parameters.
It doesn't need any xserver, you just need to setup all the parameters
in Options.txt and the installer will read from there.
No user interaction needed after the installer starts.
On Oct 30,
Hi Raj,
There is no easy and straight answer to find the optimum number of
threads.
It is different for each app and environment.
You need to start with a min number of threads and increase one or two
at a time till you find
the number which fits perfectly to your environment.
Use api and thread
After you import the form try to export just the view and import it in
the new box.
see the sql log files it may have more information like where exactly
its failing.
On Nov 11, 12:26 am, Vikram Reddy betholi.vik...@gmail.com wrote:
I am getting an error msg when i try to import the form in
We are on solaris and patch003 in pre-production and seems to be fine.
We did not see any crashes with patch002 also.
Ask them to give a debug build and it will have more information on
why its crashing.
On Nov 10, 5:06 pm, Raj ravi6...@gmail.com wrote:
Hello All,
We have our current test
Hi,
We are trying to setup Load balancer in our new environement.
We created a 'remedyvip' for loadbalancer and created rules to route
the traffic to rem1/rem2 arservers which use 44629 as the tcp port.
But we don't want to use the port number with the vip.
That is any connection coming to
discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von patchsk
Gesendet: Mittwoch, 11. November 2009 10:07
An: arsl...@arslist.org
Betreff: Load Balancer setup with remedy
Hi,
We are trying to setup Load balancer in our new environement.
We created a 'remedyvip' for loadbalancer
Install 7.3 in a different folder and you should be able to use both
in parallel.
But you can have protmapper only for one instance.
For the RMI port you can change it in
EmailDaemon.properties file in AREmail folder.
On Nov 12, 3:26 am, Gianluca Nieri gianl...@gianlucanieri.com wrote:
Hi,
I
Check in the filter logs. Usually there will be some email engine
related filters get fired when a notification is created.
And it may also tell you if there is any code skipping notification
filter.
On Jan 18, 3:29 am, Miguel Suarez Gomez msuarezgo...@gmail.com
wrote:
Yes, I'm using a custom
Turning on devcache mode will increase the performance on a dev env.
But with just one/two developers doing code changes I don't think it
is the real cause.
RPC errors usually due to server crashes are due to server busy.
Some places to look for:
1.Malloc error seems to be some memory related.
Just a thought. Ex: you have server A,B,C
You could probably write dblinks to the incident forms in b,c in
server a.
Then create view forms on server a for server b,c with those db links.
And use these view forms to create a join of Incident form on A,
viewform_B, viewform_C, and then use this
We have seen memory issues too on Solaris5.10, ARSystem 7.5patch3.
BMC has found three memory leaks related to be caused by webservice
calls i.e., ARXMLGE api calls after a long investigation. Regular user
tool we did not see much issues.
They supposed to fix it with patch005.
Also libumem
It is under limited availability and is going through UAT as per our
support rep.
We are expecting around end of this month, but she can not speak for
sure as it depends on their test results.
On Apr 7, 1:52 pm, Robert Halstead badbee...@gmail.com wrote:
patchsk,
We do utiize the midtier a lot
:28 pm, Robert Halstead badbee...@gmail.com wrote:
Do you see the memory leak on just deneral usage of the midtier? Or is
there a specific action to replicate? Is this through the mid-tier
interface, or webservice call?
On Wed, Apr 7, 2010 at 3:22 PM, patchsk vamsi...@gmail.com wrote
How about enabling the logs from server side?
Can you try adding these parameters to the ar.conf file and see if
they work?
Debug-mode:
Escalation-Log-File: PATH to the log file
SQL-Log-File
Filter-Log-File:
API-Log-File:
etc..
On May 17, 7:59 am, Conrad Pereira consulta...@gmail.com wrote:
Hi
What patch version of midter are you in?
We experienced similar behaviour with patch3 and then we moved to
patch4.
It resolved the issue.
On May 17, 2:08 am, SriSamSri Appecherla appecherla@gmail.com
wrote:
Hi Listers,
I am logging into Remedy through the web. When I use Mozilla, I find
We at Verizon are in solaris with oracle and remedy on 7.5 upgraded
from 6.3
My experience with libumem is very positive and the performance was
also good.
We did not observe any noticeable memory growth after implementing
libumem.
It is very easy to configure to use with remedy, just add a
We have a similar DSO setup for the reporting box.
Only difference is other than the forms we do not store any workflows
in reporting server also we do not use it as a hotbackup.
But may be the following could be helpful for u r questions as there
is no out of the box configuration that I know of.
We had a similar issue where users complained that URL is on the top.
We had to build workflow to create the URL and set it to a field on
the same form where notifications are originated
and included that field in the selected fields list of the
notification.
On May 19, 11:10 am, Andre Hughes
Verify if enough memory is available in the server in the first place,
most probably you should because you are just doing an upgrade unless
any unwanted/locked processes consuming huge amounts of RAM.
Do you share midtier box with any other applications?
Also see in the logs if there are any
There is no out of the box limit on the number of entries in the email
messages form.
I guess with a default installation email engine processes 100 entries
per min.
Check your process list and see if email process/daemon is still
running or crashed.
On May 25, 12:13 am, Ramagiri
In our organization we wrote custom java remedy apis and java clients
for remedy webservices to do the load testing and to find any memory
leaks.
You could also use soapUI for loadtesting via remedy web services.
There are some commercial products available too.
Here is some info
Incase of arsystem the read me file(the patch tech bulletin) in the
patch folder states AR System patches are cumulative.
On Jun 14, 10:53 pm, Steinar Halland s...@steria.no wrote:
Thanks Joe!
Didn't find any explicit statements in documentation(perhaps because
its obvious?) that it was
I am not sure if I am not getting your issue correctly.
I just tried on a field which has a search menu attached to it.
I added a default value and it took it.
Are you testing in mid-tier then see if cache is cleared or not.
On Jun 15, 7:41 am, Aldrich, Joshua joshua.aldr...@njvc.com wrote:
Good
We are in a Solaris environment with midtier patch4, arserver patch3.
We did not see any problems with the midtier.
With patch4,now you can flush the cache per server instead of all the
ar servers attached to the midtier.
Where as with the arserver we saw several issues and are now planning
to
The places you can start looking at is:
1. Network -- try tracert to the arserver from your client machine and
see the output.
-- Also do the tracert to the db from arserver if it
is a remote db.
2. DB -- Check with dba if anything other than remedy is keeping it
busy?
When you tried to start arplugin manually did you check if the
LD_LIBRARY_PATH is set and is same as what remedy is using during the
startup?
Did you see any lines in the plugin log even after setting the log
level to DEBUG?
On Jun 16, 11:11 am, William Rentfrow wrentf...@stratacominc.com
wrote:
If possible have a demo version installed and create a couple hundred
demo tickets with the maximum lengths that you can anticipate
including worklogs, attachments and then from the db you could
calculate the average row size in the primary table and all the
supporting tables including the index
I guess you could directly use a view form inside a table field
instead of inserting into another regular form and then referencing
unless you have a specific reason.
On Jun 17, 4:36 am, NNMN naveen...@gmail.com wrote:
Hi ARSers,
I am checking for all possible views on this below mentioned
Did your arsystem configured for LDAP with ActiveDirectory across
different domains or authentication chaining mode?
Flashboards work through midtier so all it uses is midtier
password,remedy application password which is in ar.conf, along with
your regular authentication which is stored inside
try this $OPERATION$ = QUERY
On Jun 17, 1:01 pm, Kathy Morris kathymorris...@aol.com wrote:
well, I went to go code, and I forgot the execute on action to set the
fields read only when the user toggles (F3) from new screen mode to the
search mode.
I tried execute on OPERATION LIKE
Not sure if this could help in your case..
In AR7.5p3 we had an issue related to user licensing not application
licensing though.
ARSystem randomly does not issue GRANT WRITE ACCESS even though user
has floating license on login resulting in error message like No
write license , do not have
One way or the other you end up doing table walk to get the number of
selected rows.
The colcount or any other table functions act on a whole table not
just selected rows.
On Jun 19, 5:50 am, Adam Niedzwiecki adam.niedzwie...@bt.com wrote:
Hello,
Is there any way to find out if more than one
Clicking a radio button is a client side action.
Escalations are server side so you can not combine escalation and
radio button click. This has to be done through ActiveLinks.
However you can write a filter to do pushfields-create new entry and
then trigger this filter via escalation or via radio
Hmm...I just applied revised patch5 just yesterday. Seems more work to
me ahead.
On Jul 9, 10:42 am, Guillaume Rheault guilla...@dcshq.com wrote:
WOW
Where does the buck stop?
Guillaume
From: Action Request System discussion list(ARSList)
original: 7.5.00 Patch 005 201005111542
revised: 7.5.00 Patch 005 201006240200
On Jul 9, 1:05 pm, Mike Gould mjgo...@gmail.com wrote:
What are the version strings for the original Patch 005 and the revised
Patch 005?
-Mike
On Fri, Jul 9, 2010 at 3:58 PM, Easter, David
How to create an external web service is a large topic. There are
several tools like soapUI, Altova etc..you can use for easy
development.
If your intention was to consume an external webservice with a remedy
filter rather than to learn creating an actual web service,
You can use samples from
Look for the following:
1. In ar.conf file see if the db entry is changed or pointing to
correct db .
2. In oracle there is a tnsname.ora file to store the db sid, check
the similar sqlserver component for the correctness of the entries if
any.
3. Are you using any load
Did you check your PATH or LD_LIBRARY variables to see the full path
to arimport folder is included or not?
On Jul 13, 10:42 am, Jaffaree, Shamhoon
shamhoon.jaffa...@dowjones.com wrote:
Hi,
I am trying to run the data import command using shell script , when I run
the script from
They removed 6.3 compatibility matrix from their site, because it is
not officially supported anymore.
I requested them by creating an issue and they sent an excel of 6.3
compatibility.
I will forward it to you in a private message.
If it same as 7.x or not depends on the component you are looking
Hi Shyam,
Yes, I am thinking of more towards multidimensional matrix. And
possibly independent of any particualr app, like a separate module.
So user can specify the form, filtering condition could be any
combination of fields and values...to get notified, more data driven.
Will contact you once
We are currently testing 7.1patch006 midtier with 6.3 ars server in
solaris, tomcat.
So far no issues, BMC compatibility matrix also says 7.1 midtier is
compatible with 6.3 arserver.
On Mar 1, 11:33 am, adrian conway adrianconway1...@gmail.com wrote:
Has anyone run the 7.1 mid-tier pointed to a
Just a check point: Are you using single midtier or several midtiers
under a Load Balancer?
For the second one you need to flush the cache for all midtiers.
Also try removing the cache from your IE.
Eli Schilling wrote:
Hi list,
So I have a form that contains 13 character fields, each of which
This is one of the long awaited requests from remedy developers.
BMC is not very flexible on this aspect as compared to others.
You can not download manuals/softwares untill you have a support
contract id, for which your company has to or intend to buy remedy
products.
Also there aren't any
Download the midtier arsys.war file and place it in webapps folder
under tomcat install directory.
And restart the tomcat. It should take care of expanding the war file.
On Jun 2, 2:39 pm, Suwanski, Ron rsuwan...@devry.com wrote:
Can anyone point me to the Context path and XML to manually deploy
Hi Lyle,
Thanks for the answer.
It make sense.
But what if the company is using only Change Management and CMDB.
-- I guess even with just ChangeManagement and CMDB some basic Asset
forms will be installed and all the Asset Classes will be available
and we can use those to work with CI.
What
This is the solution I am looking for.
Yes the second option will be more appropriate in my scenario, because
we don't have AM license.
I will see if I can hide it on the base form itself or these changes
are related to only a particular subclass, then I will try to create
another interface and
You can create a user account and assign read restrict user license to
it.
Remedy allows a read restrict user to login from a number of clients
in parallel at a time.
Since you need this from web, you can pass this readrestrict user name
and password to the midtier servlet using the form url.
A
All he needs is submitting/viewing tickets. No updates are needed. So
I guess using fixed license is waste of money.
Also I am not sure but I guess if 10 users login at a time it will use
10 fixed licenses even though they use same user name.
ReadRestric is free and unlimited.
You can use it even
You can do something like this.
Create two temp fields( Here for ex: Name: field1 id = 536870924,
Name: field2 id = 536870923 )
And use a url like below
Sorry the url got cropped.
use a url like this:
http://midtier.providence.org/arsys/servlet/ViewFormServlet?
form=IS+Surveyview=Dialogserver=arsprod
username=SurveyEntrypwd=survey
F536870923=301
F536870924 = tester
On Jan 28, 11:36 pm, patchsk vamsi...@gmail.com wrote:
You can do
We are planning to upgrade our arsystem form single server to a server
group.
I went through the white paper and the following question still
remained as unclear
Can someone give information on what is the role of a load balancer in
a server group.
Can we have a server group with out load balancer
Hi Surya,
You can also search www.indeed.com.
It basically queries all other job sites,so you don't need to search
individually.
Except Monster I don't why.
Most of jobs these days I am seeing in remedy are for citizens/
security clearance.
All the best.
My2Cents:
1. Production Failover:
We have Server A and Server B with Veritas Cluster (VCS).
VCS maintains a shared drive like setting that arserver
installation files and oracle dababase will reside on share drive
with Server A active. Due to any hard ware problem if Server A fails,
Not sure how can that be done.
But in similar scenarios where the setfields failing we wrote some
perl and java clients to consume webservice and then invoked those
programs in activelink/filter set field with Process.
Here you can find more examples.
http://www.buoyantsolutions.net/Download_OLE.html
I guess you need to have Microsft Word or other componenets installed
in the end user computers to have OLE run.
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We had similar setup for a long time when we were in 6.3, we did not
see any issues with that setup.
Solaris 5.10 Oracle 10g with 9i client.
On Sep 8, 8:28 am, Ray T cool.deve...@gmail.com wrote:
So, in my never ending quest to make slow but steady progress
towards modernization (or I should
Did you try increasing the filter plugin timeout limits?
We used to get similar error and after increasing the timeouts a
little bit we did not see them any more.
On Aug 26, 7:35 am, SriSamSri Appecherla appecherla@gmail.com
wrote:
Hi Listers,
I have an issue while consuming the Web Service
We went to 7.5p3 from 6.3p24 early this year.
Anything equal or above 6.3 is supported for a direct upgrade to 7.5.
However we did run into some sql errors during some meta data update
for which bmc provided us some sql statements to manually run
before upgrade.
Also I had to delete flashboard
We are using 5.5.27 and 28 in different environments.
On Sep 2, 10:06 am, Robert Halstead badbee...@gmail.com wrote:
Hello all,
We seem to be having some NullPointerExceptions with our 5.5.28 tomcat
installation that was installed with the AR System 7.5 Patch 004 Installer.
We are currently
Any additions,changes and deletions in the server group ranking form
will not take into affect till you restart all the servers in the
group.
On Sep 29, 6:57 pm, Kali Obsum kali.ob...@macquarie.com wrote:
Hi All,
If we have 4 application servers in a server group, and we want to move
where
Manish,
As Joe mentioned now with 7.5 it directly alters the table when a
field is deleted from a form instead of creating a A table etc..
Ex:ALTER TABLE Txyz DROP COLUMN Cxx
Earlier versions it used to take a long time to delete fields form a
form having huge amount of rows
i.e, because it
If you are using tomcat 5.x for midtier then upgrade to 6.x, it resolved the
similar issue in my case.
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Make sure no other users are logged into the system.
Turn dev cache mode on.
Check your /tmp size.
Also at server level see if any paging happening.
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What is the value for cursor sharing at the db level and on ar.conf file.
Try to make it to Forced and see if it fixes this issue.
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When you run the upgrader it will update the meta data and also remedy
version is stored inside the meta data.
So you can not just point an upgraded server to older version of db vice
versa. It may work with patch upgrade but not with a version upgrade.
When we tried to implement oracle data
Technically Yes, but here are the things you need to consider.
When you run the upgrader it will update the binaries on the remedy app
folder as well the meta data in db.
In your case if the db is ok you just want to replace app then you can
install on the same server as shared or as you said
why do you want to create vendor forms.
You can just save as original form with a different name and use that
as archive data holder.
You can write the escalation to do a push field create entry to the
new form and a delete entry on the old form.
On Jan 28, 6:54 am, Viki_kulkarni
Go to AP:Administration and navigate to Administrator tab.
There you can add override approvers by process or for overall system
wide.
On Mar 17, 10:12 am, Martinez, Marcelo A marc...@cpchem.com wrote:
Can someone please refresh my memory.. :-S
I have a new member in the change management
I have seen this happening in our env too, though I could find the
root cause, flushing the cache and restarting tomcat seems like fixed
the issue. We have seen this happening more often when queries
returning lot of results are performed.
On Mar 18, 11:18 am, Costello, Amy acoste...@columnit.com
Make sure you carry forward your exiting java heapsize, connection
pooling settings, also midtier settings from the config page, as well
any specific changes to your midtier properties file.
If you made any customizations to login pages or other pages then you
need to carry forward those too.
If
I do not know about 7.6.04, but 7.6.03 has a separate chapter on AIE
guide on how to install on a server group environment, as well there
are some KBs too.
I am not sure why they are saying it is not supported.
What kind of issues are you seeing?
On Apr 15, 9:44 am, Chou, Tony
We are in 7.6 and
IM sets the incident owner as follows:
Scenario: If person A from Group A submits and assigns the ticket to
person B in support Group B
Incident owner is A if Group A has the helpdesk role.
Incident owner is B if Group A does not have helpdesk role and
Group B has
If I understand correctly you have 3 webservers, 2 app servers, 1
reporting server.
This is pretty common architecture so should not cause any network
clog or anything, assuming your userbase is not very excessive.
As for the performance tuning there are several things to do, go
through the
We are in 7.6.03 with oracle 11g in windows platform.
What kind of issues are you seeing and what OS are you in?
On Apr 28, 9:38 am, Tommy Morris tommy.mor...@radioshack.com wrote:
Has anyone installed AR 7.6.03 64-bit against an Oracle 11g 64-bit db? I
have heard that it does not work well (if
Sometimes it is very hard to find a balance between the user
experience and handling of the customizations.
We went through similar review where our VP discarded 90 percent of
the customizations for the new upgrade.
But during the training/demos users are pissed off because
1. It is completely web
As Rick mentioned it is related to risk analysis of change ticket.
If I remember correctly, system can factor in the change managers
ability to handle the change to completion in the risk analysis
calculation.
During the risk calculation it can average historical performance
ratings from the
Weird, if you have access to Create button then the SAVE button should
be enabled.
In 7.6.03 I tried the following two, both have save button enabled
1. If you have DSL Master permission then you can use Homepage --
Product Catalog -- General Functions -- New Product/Suite link
2. If you have
Set the environment variable ARTCPPORT=6060 on the server where you
are executing you java program.
On May 8, 12:39 am, Jiang jiangxiaofen...@gmail.com wrote:
Hello arslist,
the java code is like this:
userInfo = new ARServerUser(Demo,,UTF-8,192.168.205.134,6060);
userInfo.verifyUser(new
ITSM 7.6 OOTB there is a form called HPD:Incident Interface, also
there are some OOTB webservices to create/query incidents.
HPD_IncidentInterface_Create_WS
HPD_IncidentInterface_WS
You can start from there.
You do not want to make any changes directly on the OOTB forms.
Most of the times during
For a getlist operation, by default one of the input mapping
attributes is: Qualification
You send the qualification as input to remedy using this attribute.
This qualification is same as what you use in remedy user tool
advanced qualification bar.
You do not need to change XPATH element.
On May
Go the the folder where you installed email engine and look at the
emaildaemon.properties file. There should be a parameter in it which
tells how often to recahce the config changes. You need to wait till
that time or just restart email service.
If windows the default install directory is:
to query. If
client comes back and says I want to query on every field that is on your
ticket, then Qualification attribute makes complete sense, since
you will be generalizing your WS operation at that point.
Thanks
Chintan.
--- On Tue, 5/10/11, patchsk vamsi...@gmail.com wrote
Verify if you loaded the certificate to the correct Java JRE which is
being used by the webservices plugin.
Sometimes it is possible the server has more than one JRE.
Did you restart the remedy arserver after loading the certificate?
On May 13, 10:10 am, Siddiqi, Wirasat (Contractor)
Is this on a new installation?
REMEDY.ARDBC.APPQUERY is the plugin to support overview console on the
homepage.
Verify if you have this file in your system:
C:\Program Files\BMC Software\ARSystem\pluginsvr\qry\conquery.jar
This is from windows but you can look for similar path in your IBM OS.
And
Try disabling the port mapper and restart arsystem.
On May 16, 5:40 am, Nair, Rajesh SISPL nairraj...@siemens.com
wrote:
Dear List
I have just installed ARSYTEM 7.5 version on a test system onwindows 2k3
system and oracle 10G r2
When I am getting this error when opening server info form
Have you tried using this feature Error handling filters ?
Error handling filters:
You can specify an error handling filter that the server executes
before it performs
the default error handling. Using an error
handler, workflow can recover from an error or change the handling of
Message
Actions
Unless you turn on the logs there is no way out of the box to
determine which midtier the connection came from.
On May 18, 11:40 am, Andre Hughes neo1...@yahoo.com wrote:
Hello,
We have two separate Mid Tiers (7.5). Is there any way to find out if a user
is currently connected to a specific
Yes, the task phase management allows you to have tasks associated to
each stage of the change ticket.
With enforce task close configuration option, you can even enforce the
users to close all the tasks within each stage before they can move to
the next stage of the ticket.
The users need to be
Try this:
(($OPERATION$ = SET AND (('DB.Status' Resolved) OR ('DB.Status'
= Cancelled)))
OR ($OPERATION$ = CREATE) ) AND ('Status' = Closed)
On May 20, 10:59 am, Gerard Lafontant gelaf...@gmail.com wrote:
All,
Can anyone tell me what am i missing or is wrong from this query that's
causing
Have you checked the servergrp_board table in the database? Do they
match with the FQDN of the server connect names in the ar.conf file?
On May 20, 8:14 pm, Ramey, Anne anne.ra...@nc.gov wrote:
Since we upgraded from ARS 7.1 to ARS 7.5 (patch 7), we've seen a lot of
incorrect delinquency
I remember reading in BMC Communities that it was designed like that
in order to support multi language.
I am not sure if that was the only way to do that.
It is a big hassle even to just add a custom menu value.
In order to add a custom menu value
most of the times we need to add it on the
1.
Exactly the first time you enable record object relationships it will
take more than an hour to startup, subsequent startups should be
normal time.
But once you turn it off, a restart will remove all the relationship
entries created.
We turned it on only on dev/qa server,we do not see much need to
Distribute delete may not work in this scenario.
However you can make a dso update on the master record with a
particular field set to a flag, say: fld1= deletefromsecond.
You can write a filter on the second server like:
RunIF:$USER$ = DSO AND 'fld1' = deletefromsecondserver
Action: Application
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