Jiri,
I've done a similar upgrade from ARS 7.1 to 7.5.3 and CMDB 2.1 to 7.6.
You'll should do this in phases. Better check the upgrade path from 7.0.1
to 7.5, I've had to first do the necessary patches (pereqs) before I could
upgrade ARS to 7.5.3. Plus the necessary patches for CMDB and
Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *DCI Remedy
*Sent:* Wednesday, January 27, 2010 5:55 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: ARS 7.5 Atrium Core 7.5 running 7.00.03 Applications
**
On our Windows Server 2003 SP2, SQL 2005, we upgraded
Just like Frank said.
If your filter fired, you can go to your AR Email Messages for and see an
entry in there for your notification. It will probably be addressed to
your Support Group Name.The notification engine will not resolve the
Support Group name to an email address.
That
On our Windows Server 2003 SP2, SQL 2005, we upgraded to
ARS 7.5 P3
Atrium 7.6
ITSM 7.0.3 Patch 9
We are also running ITSM Task 9002 and SLM 7 Patch 4
We attempted to install the ITSM Compatibility patch 7000, but it
was unsuccessful.
We are also running a server group configuration and have
do you have workflow that is attaching the bad menu?
On Tue, Jan 19, 2010 at 2:08 PM, Martin, Robert marti...@jmu.edu wrote:
**
Dear List,
I have a character field with a faulty menu. So I fixed the menu, but the
field still shows the faulty behavior. Next I removed the menu entirely,
Looks like you deleted BMC_ComputerSystem. Did you take a DB backup before
you made the change? Cause you could restore from that.
I'm assuming you're atleast on CMDB 2.1 and have done this on your dev
environment, so you could try exporting the class definition for Computer
System from your
Hi Steve,
Ok, so we'll probably need more info. Are you upgrading or doing a fresh
install? If upgrading, from which version? Did you perform all the
necessary patches before moving to 7.6? And I'm assuming your installed
Atrium 7.6. Did you do your atrium backup before or after your
Then it looks like you deleted the BMC_System class. So you'll need to
restore that first. I'm not sure if restoring that class will fix the
subclasses beneath it, but you can try.
Seeing as this is just your dev, and it's a fresh install, why don't you
just start over?
From:
Ok. So this is what I'd do. Rename the atrium folder and itsm folders and
then reinstall Atrium. All the classes come from Atrium. The AST views
come from ITSM.
Edward Hum
Sr Remedy Consultant - TransAlta
ITIL V3 Foundation Certified
BMC Software Certified Consultant ITSM 7.x - IM/PM/AMD
Hello listers.
Has anyone running Atrium 7.5 or 7.6 encounter this yet? Not sure if you
will see the attached screenshot.
When I access Atrium through the client tool and try to do a menu selection,
it doesn't take when I click on a selection. However, if I use my cursor
keys it works. I
but doesn’t seem to be on the radar for BMC at
all. They are wanting to move to a fully web-based tool so UT will not be
used in version 8.
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *DCI Remedy
*Sent:* Monday, January 18, 2010 10:14 AM
. This is known but doesn’t seem to be on the radar for BMC at
all. They are wanting to move to a fully web-based tool so UT will not be
used in version 8.
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *DCI Remedy
*Sent:* Monday, January 18, 2010 10
representative for BMC Software,
Inc.
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *DCI Remedy
*Sent:* Monday, January 18, 2010 9:41 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier
do you have a custom view of that form? Not sure if you deleted that from
the cache also.
On Fri, Jan 15, 2010 at 12:49 PM, Drew Shuller d...@io.com wrote:
Hi guys, not table field columns, the colums in the Results list when
you run a query from the user tool. I forgot: Remedy 6.3, Win 2003.
Our production environment is setup as a server group. You have to have
both servers aliased. IE, Primary (P01) is aliased to P00 and Secondary
(P02) is also aliased to P00. The config guide goes into more detail.
but basically, you would then log into P00, which would either log you into
P01
active link logging will show you the menu. The CMDB html docs i THINK
you're talking about only shows the Class/Relationship/Attributes of
Atrium. It doesn't go into workflow. but you could always run an ARInside
against your server
ACTL Checking ASI:SHR:AttachCapabilitiesMenu_002 (2)
ACTL
the customer wants and it works.
Anyone have any ideas on how the menu gets applied? Show Relationships in
the Developer Studio shows nothing.
On Tue, Jan 12, 2010 at 2:42 PM, DCI Remedy dci.rem...@gmail.com wrote:
**
active link logging will show you the menu. The CMDB html docs i THINK
you're talking
: Server1 , Server2, Server3, and so on… (Class:
BMC:ComputerSystem)
Relationship Type: BMC_MemberOfCollection
Or should the relationship type be BMC_Component ???
Thanks all
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *DCI
I think you could also use Cluster.
Class that stores information about groups of two or more computer systems
(clusters) or applications that operate together as a functional whole to
increase the performance or resources of the BMC_System component. Use the
BMC_Cluster class to classify or
You can change the hover time in the AR System User preference form, Web
tab. Page 110 in the config guide. Its all in milliseconds, so 500
milliseconds = 0.5 seconds.
On Wed, Dec 30, 2009 at 2:18 PM, Kevin Begosh kbeg...@gmail.com wrote:
**
List,
Does anyone know how to change the hover
Hi listers
My Client want to know if there is a way to limit the display of attributes
when accessing the Service Catalog module? I know I can limit what is
displayed by hiding selected fields on Base Element, but I'd like to avoid
that.
There is an active link called
What are you upgrading from?
I just finished upgrading 7.1 to 7.5.3 on windows server env with sql server
2005
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jeremy Soronen
Sent: Friday, December 18, 2009 10:59 PM
To: arslist@ARSLIST.ORG
I've used this for a dev server on VM.
http://www.mydigitallife.info/2008/06/30/how-to-change-or-spoof-mac-address-
in-windows-xp-vista-server-20032008-mac-os-x-unix-and-linux/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Walters, Mark
Sent:
why don't you match on CI Name?
On Thu, Dec 10, 2009 at 10:37 AM, Pierson, Shawn shawn.pier...@sug.comwrote:
**
It was manually entered, unfortunately.
Thanks,
Shawn
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Chowdhury,
jobs sitting there for Atrium Explorer - Identification and Merge.
Try deleting the queued jobs and go back into Atrium Explorer and see if it
has resolved your problem.
Cheers,
On Tue, Dec 1, 2009 at 12:56 PM, DCI Remedy dci.rem...@gmail.com wrote:
Peter, I'll give that a try.
Lyle,
When I
Of DCI Remedy
Sent: 30 November 2009 8:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart.
** You wouldn't happen to know which filter?
On Mon, Nov 30, 2009 at 12:07 PM, Matt Worsdell m...@worsy.co.uk wrote:
**
If you are running Sandbox, and have
about Pending processes?
Failing that, is the job been mistakenly changes to continuous?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of DCI Remedy
Sent: 01 December 2009 4:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Atrium 7.6 Promote Sandbox
discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of dcharters
Sent: 01 December 2009 18:39
To: arslist@ARSLIST.ORG
Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart.
Why not use the Atrium console?
On Tue, 1 Dec 2009 09:55:39 -0700, DCI Remedy wrote
I
Hi List
Just a quick question. Does anyone know why after a server restart, Atrium
trys to promote Sandbox changes even though I didn't initiate it. Is there
a way to cancel this process?
Thanks
Edward
___
Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *DCI Remedy
*Sent:* 30 November 2009 6:18 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Atrium 7.6 Promote Sandbox Changes after server restart.
**
Hi List
Just a quick question. Does anyone know why after
It now appears that the arcmdb, arrecond, and arsvcdsp are not running.
On Tue, Nov 24, 2009 at 8:31 AM, Peter Romain
p.romain.arsl...@parsolutions.co.uk wrote:
Edward,
The processes you mention are not involved in creating CIs manually.
It looks like some filters associated with the AST
, DCI Remedy dci.rem...@gmail.com wrote:
It now appears that the arcmdb, arrecond, and arsvcdsp are not running.
On Tue, Nov 24, 2009 at 8:31 AM, Peter Romain
p.romain.arsl...@parsolutions.co.uk wrote:
Edward,
The processes you mention are not involved in creating CIs manually.
It looks
in the arerror.log file
complaining about an inability to initialize the cmdb?
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] On Behalf Of DCI Remedy
Sent: Tuesday, November 24, 2009 8:19
To: arslist@ARSLIST.ORG
Subject: Re: Unable to create CI
did you try installing the next CMDB patch? Our CMDB is p3 and I'm looking
to go to p6 to resolve the ARCMDBD and ARRECOND issues with a server group.
On Tue, Nov 24, 2009 at 1:04 PM, Roger Justice rjust2...@aol.com wrote:
I have encountered a corrupted CMDB install once and the only way to
it and had to strip out the CMDB to start over and now I've
got a mess. I hope you aren't in that situation.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] On Behalf Of DCI Remedy
Sent: Tuesday, November 24, 2009 11:08
After scrutinizing the OBJSTR:Class form. I found that the Recon ID on one
of the class had a 'O' instead of a '0' (zero). Fixed that, restart both
servers and everything is working again.
Thanks listers.
From: DCI Remedy [mailto:dci.rem...@gmail.com]
Sent: Tuesday, November 24, 2009 2
Hi list.
We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 p9, running CMDB
2.1 p3 on windows 2000 server group in preparation for the move to 7.5. We
have IM/PM/CM and SLM. Sql 2005 database.
Now it appears that the cmdb engine/process isn't firing when we attempt to
create a
Assuming that you are registered with a support ID. Go to BMC Support /
Patch downloads and fixes / Product Downloads (EPD) - After you accept the
agreements you can drill down on your products associated to your support
ID. Keep drilling in until you get to the documents.
Which set are you
Hello Listers.
I'm planning the upgrade for our server group from 7.1 P7 to 7.5 P3. This
is how it looks (all Windows servers), running SQLServer 2005.
ARS Server Group 00
ARS 1 (Admin Operation)
ARS 2 (Non - Admin Operation)
Midtier Group 00
Midtier 1
Midtier 2
SQL Server
How I read Page 58
I downloaded Atrium 7.6 and it upgraded just fine.
Thanks Listers!
From: DCI Remedy [mailto:dci.rem...@gmail.com]
Sent: Friday, October 16, 2009 6:26 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Atrium 7.5 upgrade failed - HELP!
Tommy,
Yeah, we've wiped the install dirs and went
that have a '/' in them instead of a '-' and vice
versa.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of DCI Remedy
Sent: Friday, October 16, 2009 8:38 AM
To: arslist@ARSLIST.ORG
Subject: Atrium 7.5 upgrade failed - HELP!
**
Hello listers!
So
Are you defining the filename in your escalation through a set fields? If
so you could do this.
[filename] + $DATE$ + .[file extension]
Eg
myfile_ + $DATE$ + .doc
Ed
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of kiran
Sent:
Double check your workflow to ensure that a field isn't being set that is
triggering the change flag. Check Active Links that fire on Display, Window
Loaded, or Window Open.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
Tina,
Good to hear. One caveat though. You should confirm if that workflow that
fired on those conditions are still applicable on create. If that's the
case, then you will probably need to put a qualification of $OPERATION$ =
CREATE. The other alternative is to disable setting the change flag
Does the user have a customized view? I can't recall if they are stored as
arf or arv. All else fails, reinstall the WUT, to the most current patch
level if not already.
Ed
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
Hi Frank,
I think something is messed up somewhere. I just tried using a template on
my vanilla installation. Set the current user just fine. See the below
active link log. It will show you what fired. Ultimately its active link
HPD:INC:ASGMyDFLTGrp_115_Setup
Hope this helps.
Ed
WFLG /*
Hello list.
I have a requirement to do a bulk CI transfer from one Logical Entity (Store
1) to another Logical Entity (Store 2). The client has ITSM 7.0.3 Service
Desk installed. They have setup each Store as a repository and related all
the CI as child relationships (Member of Collection).
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