Any recommendations on Oracle 11.2 init.ora settings with v7.1

2011-10-26 Thread Geoffrey Endresen
All, I've seen a few people that are using the 11.2 Oracle with the Oracle 10g client from the application servers. I'm interested in oracle settings in the init.ora that give best performance for a shared DB server for a Server Group. We have about 12 hosts in our server group now. We don't plan

Re: Any recommendations on Oracle 11.2 init.ora settings with v7.1

2011-10-26 Thread Geoffrey Endresen
DBA should run the SQL Tuning Advisor, SQL Access Advisor and SQL Performance Advisor, and analyze the recommendations Guillaume -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] on behalf of Geoffrey Endresen [geoffer...@gmail.com

Is there a way to make a Filter API Plugin run in Phase

2011-05-05 Thread Geoffrey Endresen
We generally use Filter APIs during set fields operations that would be Phase 1. But we have a feature where we want call the Filter API that would run after the ticket is committed to the DB. Any ideas? -- -Geoff Endresen Amazon.com

Can AR System 7.1 connect to Oracle 11G logical standby

2010-08-13 Thread Geoffrey Endresen
We are thinking that it would be great if our Remedy Server could read a Logical Standby of our Production Remedy database. Has it been done before? ARSystem 7.1 Oracle 11G RHEL5 Linux Thanks, -Geoff -- -Geoff Endresen Amazon.com

Re: Can AR System 7.1 connect to Oracle 11G logical standby

2010-08-13 Thread Geoffrey Endresen
connections. Otherwise.. I may not be following you... On Fri, Aug 13, 2010 at 2:36 PM, Geoffrey Endresen geoffer...@gmail.comwrote: ** We are thinking that it would be great if our Remedy Server could read a Logical Standby of our Production Remedy database. Has it been done before

Re: Notify Size Limitation

2009-11-09 Thread Geoffrey Endresen
We use a different workaround. You can use the normal notify filter and set the CC field to something like BIGHPD-CCLIST and then put a filter on the AR System Email Message form that does a set fields on Modify to set the CC from the source form. It works well for us. On Thu, Nov 5, 2009 at 9:03

Press release BMC and AWS

2009-07-17 Thread Geoffrey Endresen
I got this forwarded to me. The future looks bright --- BMC Software is tapping into Amazon Web Services for a new tool that will manage both in-house and cloud-based services through a single portal. The new Business Service Management (BSM) platform, announced on Wednesday, will allow

Re: Low Email Engine Output - Closing Connection

2009-05-18 Thread Geoffrey Endresen
We had a problem with patch 6 of ars 7.1 where we unintentionally had one email that was very large 2 MB. It basically froze the java process. Also how much memory did you specify on the emaild.sh line that starts java? On 5/15/09, Axton axton.gr...@gmail.com wrote: And the sql/api logs? What

Re: Remedy in Amazon Computing Cloud?

2009-04-28 Thread Geoffrey Endresen
Rick is correct. Mac McMillan and I presented yesterday at the NWRUG. We got the AR System 7.1 installed on Linux with Oracle 11g running in EC2. We are still working on the security settings to allow the ports to access it from outside our firewall. I'm calling it CARS (Cloud Action Request

Re: ANNOUNCING: The World Wide Remedy User Group and Exposition - Fall 2009

2009-03-09 Thread Geoffrey Endresen
This sounds like a great event. On Sat, Mar 7, 2009 at 2:43 PM, Dan Wangler da...@swbell.net wrote: ** Great news, Dan Hope to see you there. Dan *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Daniel Bloom *Sent:* Friday,

Re: OT - Friday Humor

2008-11-14 Thread Geoffrey Endresen
You forgot one: Android: Just hit search and Google will figure out where you are where you are going and let you browse until you find something interesting. By the time you are finished, you forgot where you were going. On Fri, Nov 14, 2008 at 7:25 AM, Pruitt, Christopher J [EMAIL PROTECTED]

Configure both AREA ldap and java pluginsvr custom AREA

2008-08-07 Thread Geoffrey Endresen
I've tried some different ways to do it. I must be missing something. It seems that when using AR System 7.1, RHEL5, Oracle 10gR2, the AREA will only use either the regular arealsap.so plugin or the custom AREA defined in the pluginsvr_config.xml file, but not both. Here's what I want to do: 1)

Re: EIE questions

2008-07-11 Thread Geoffrey Endresen
I would recommend writing an ARSperl script that copies data from one server to another. On Thu, May 29, 2008 at 5:38 AM, Marc Simmons [EMAIL PROTECTED] wrote: ** Hey Brian, Yeah... the original plan was to use web services, but the party we are integrating with does not support that yet,

Re: Need an example Makefile for arealdap.c for Linux

2008-04-09 Thread Geoffrey Endresen
. */ (*response)-licenseMask = AREA_LICENSE_MASK_WRITE; (*response)-licenseWrite = AR_LICENSE_TYPE_FLOATING; (*response)-licenseFTS = AR_LICENSE_TYPE_NONE; (*response)-licenseRes1 = AR_LICENSE_TYPE_NONE; ... On 4/8/08, Geoffrey Endresen [EMAIL PROTECTED] wrote: OK, I

Re: Need an example Makefile for arealdap.c for Linux

2008-04-08 Thread Geoffrey Endresen
Here's a follow-up question. I got my own copy to compile with the AR System 6.3 libraries on RHEL3. But the example ldap script does not actually work for me. I used the arealdap.c example and modified it. ARERR [623] Authentication failed Is there something else that needs to change to get

Re: Need an example Makefile for arealdap.c for Linux

2008-04-08 Thread Geoffrey Endresen
OK, I must be missing something. I got it to compile and run. It now returns OK in the plugin.log but returns this error to the user tool. ARERR [8922] The authentication service is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance.

Need an example Makefile for arealdap.c for Linux

2008-04-03 Thread Geoffrey Endresen
Hackers, I must admit it's been about 2 years since I've compiled anything using gcc. Anyone have a default Make file for compiling the arealdap.c and creating my own arealdap.so file for Linux RHEL-3? -- -Geoff Endresen Amazon.com

putting french / german / spanish characters in a normal form

2008-03-04 Thread Geoffrey Endresen
I surely missed the boat on this one. We are at 6.3 and we are upgrading to 7.1 In either situation, I would prefer to start with one non-localized view and simply add french text, german text, spanish text, italian text ... as a copy and paste from any of the Amazon websites. Why does my client

Re: Late session summary report from BMC User World 2007

2007-11-13 Thread Geoffrey Endresen
). Susan On Nov 8, 2007 3:02 PM, Geoffrey Endresen [EMAIL PROTECTED] wrote: Overall I would give the BMC User World (9 out of 10). As good as the Past RUGs that I remember. But it's been a while for me. Best Moment: Being there when Rick Cook got his ARSList MVP Award. Beyond

Re: Updating tickets via email engine w/o clear text password

2007-11-08 Thread Geoffrey Endresen
Jarl, Strangely, I remember drinking with some Norwegian. Was that you Jarl ?!? -Geoff 8-)) On Nov 8, 2007 9:47 AM, Jarl Grøneng [EMAIL PROTECTED] wrote: Pat, He has been busy drinking beer with me in Vancouver :-) -- Jarl -- -Geoff Endresen Amazon.com

Re: Updating tickets via email engine w/o clear text password

2007-11-08 Thread Geoffrey Endresen
could use the ar.conf to do the same thing.. Seems to work for me.. On 11/7/07, Geoffrey Endresen [EMAIL PROTECTED] wrote: Sorry, I just haven't spent enough time with this one. I'm trying to send an email to the AR System server to update a ticket

Re: Updating tickets via email engine w/o clear text password

2007-11-08 Thread Geoffrey Endresen
Zandi, Are you talking about these settings? I have these settings: - Use Security Key: No - Use Suppied User Informaiton: Yes - Use email from address: Yes I guess my problem is that I didn't use the crazy format of Modify Emails with embedded field ids. I simply wanted to update the ticket

Late session summary report from BMC User World 2007

2007-11-08 Thread Geoffrey Endresen
Overall I would give the BMC User World (9 out of 10). As good as the Past RUGs that I remember. But it's been a while for me. Best Moment: Being there when Rick Cook got his ARSList MVP Award. Beyond AR System 7.1 to Developer Studio • The next version of AR System 7.5 (mid 2008) will

Updating tickets via email engine w/o clear text password

2007-11-07 Thread Geoffrey Endresen
Sorry, I just haven't spent enough time with this one. I'm trying to send an email to the AR System server to update a ticket. Sure, I can just create a filter on the AR System Email Message form that pushes the data to another form, but I assume that breaks licensing. What am I missing? People

another load balancing question: Linux/Tomcat/Apache with Netscalers

2007-11-07 Thread Geoffrey Endresen
All the diagrams I've ever seen only show one load balancer. Sure there is one, but there are two ports mapped. We have two load balancers in front of our backend web servers that run mid-tier. In the past we have been running CSM load balancers and we were told by Remedy Support to force all

Re: Mid-Tier in Load Balancing

2007-11-03 Thread Geoffrey Endresen
We use apache. But we were told by support to route all traffic from http to https using rewrite commands in apache. Then, the ip stickiness on the https load balancer works. I don't like the solution. But it's the only one we have working for AR System 6.3 mid-tier Thanks, -Geoff On Nov 2, 2007

Re: Vancouver...

2007-10-29 Thread Geoffrey Endresen
Jarl, I hope to see you there. It's been a few years. -Geoff On 10/24/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Hi, Got a couple of days before the conference, anyone have some tip to spend these days in Vancouver... Like; What not to miss in Vancouver... Thanks, Jarl

I'm still having trouble calling it BMC User World, see you at the RUG

2007-10-29 Thread Geoffrey Endresen
All, I still have trouble describing my trip without calling it the Remedy User Group. Just an old habit, I guess See you all there. -Geoff Endresen Amazon.com ___ UNSUBSCRIBE or access ARSlist Archives at

Re: I'm still having trouble calling it BMC User World, see you at the RUG

2007-10-29 Thread Geoffrey Endresen
If I'm not careful, I could learn something ;0) On 10/29/07, Ri Mez [EMAIL PROTECTED] wrote: Lucky you. I only got the rehashed BMC User World in Prague. Have fun and learn something :-) On Oct 29, 10:32 pm, Geoffrey Endresen [EMAIL PROTECTED] wrote: All, I still have trouble

Re: Alternatives to DSO for Data Transfer

2007-10-01 Thread Geoffrey Endresen
Ok, I'm very interested in how to setup replication say, from T215 on oracle 10gR2 to a secondary database. Is it simply SQL that copies the data or are you using Transactional Replication? Thanks, -Geoff On 10/1/07, Nall, Roger [EMAIL PROTECTED] wrote: It has worked very well for us. Not

Re: cool awk script to find out how late escalations are running

2007-09-24 Thread Geoffrey Endresen
] On Behalf Of Geoffrey Endresen Sent: Tuesday, September 11, 2007 5:10 PM To: arslist@ARSLIST.ORG Subject: cool awk script to find out how late escalations are running I don't know why it took me more than 10 years to figure out this one. The escalation log actually shows you if you

cool awk script to find out how late escalations are running

2007-09-11 Thread Geoffrey Endresen
I don't know why it took me more than 10 years to figure out this one. The escalation log actually shows you if you are running late, for example if some escalation is taking so long that it delays others. If you never have had this problem they you probably have not tried hard enough. Whe the

Does anyone know if HOT BACKUP licenses are still granted

2007-09-04 Thread Geoffrey Endresen
With all the 7.1 stuff. I was just wondering if BMC still grants HOT BACKUP licenses for existing servers. The use case here is a DR environment where we have two licensed remedy servers and two only-used-in-emergency servers (most likely different data centers). -- -Geoff Endresen Amazon.com

Re: OT: Re: Software Developer Remedy Job at Amazon.com com job link to website

2007-08-16 Thread Geoffrey Endresen
Louise, That is true. There are exceptions. ;-) Thanks, -Geoff On 7/26/07, E. Louise van Hine [EMAIL PROTECTED] wrote: I don't know, Geoff, that isn't such a bad thing! I did it and survived! -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Geoffrey Endresen

How hard is it really? Japanese and Chinese on same server as English

2007-07-30 Thread Geoffrey Endresen
I've never really done much in this area. From reading the documentation, it seems simple to install the different language Locales on the server. I'm thinking to start out wiith I would create a new field Locale Details that would allow any language entered, but keep all the other standard

Re: How hard is it really? Japanese and Chinese on same server as English

2007-07-30 Thread Geoffrey Endresen
Thanks for the great information. It makes sense that I need 7.x. I'll guess we will plan that first. -Geoff On 7/30/07, David Sanders [EMAIL PROTECTED] wrote: This is a post from David Easter a while ago on using multi-byte character sets that you might need to bear in mind: I created a

Software Developer Remedy Job at Amazon.com com job link to website

2007-07-25 Thread Geoffrey Endresen
The only disadvantage is that you would be working with me ;0) http://www.amazon.com/b/?node=239362011 -- -Geoff Endresen Amazon.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the

Re: BUW 2007 Track Sessions Announced

2007-07-18 Thread Geoffrey Endresen
For some reason it's not on the list I want the session called Remedy Licenses for Dummies with tips and tricks to using the minimum amount of floating licenses while staying within the License Agreement. -Geoff On 7/18/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Pretty much the same, but also

Re: AR System Remedy Developer Job - Seattle

2007-06-28 Thread Geoffrey Endresen
UPDATE on 6/28/2007, we have got approval for a full time position. not just contracting. Please send me your resume if interested. Thanks, -Geoff On 6/22/07, Geoffrey Endresen [EMAIL PROTECTED] wrote: RE: AR System Remedy Developer Job at Amazon.com http://amazon.com/ : Seattle, WA

AR System Remedy Developer Job - Seattle

2007-06-22 Thread Geoffrey Endresen
RE: AR System Remedy Developer Job at Amazon.com http://amazon.com/ : Seattle, WA, Contractor === To be the best, we hire the best. This job is for a contractor that could have a path to a full time position. Want to be

Re: Mid-Tier, load balancing or clustering with shared disks

2007-06-07 Thread Geoffrey Endresen
We also use Mid-Tier behind load balancers with IP Stickiness. -Geoff Endresen Amazon.com On 6/7/07, Hall Chad - chahal [EMAIL PROTECTED] wrote: ** We've been using load balanced Mid Tier servers behind and F5 BigIP for almost 4 years now. It works fine. We use session affinity (sticky bit)

Re: US Contract Rates?

2007-06-07 Thread Geoffrey Endresen
Ray, I'm not a contractor any longer, I'm an employee. But I'm seeing rates quoted from $90 to $150 based upon experience. I cannot say what companies they are. Thanks, -Geoff Endresen Amazon.com On 6/7/07, Ray T. [EMAIL PROTECTED] wrote: ** I hear total silence. Anyone? I'm not interested

Re: Display Timezone in Mid-Tier after Login

2007-05-29 Thread Geoffrey Endresen
, which is put into the generated userdata.js file. Hope this helps, Regards, Roney Samuel Varghese On 5/22/07, Geoffrey Endresen [EMAIL PROTECTED] wrote: ** We have a request from our users to show Pacific Timezone on everything instead of the local timezone of the user for a mid-tier

Believe it or not, I'm starting the NW RUG again

2007-05-25 Thread Geoffrey Endresen
The NW RUG was a forum to meet and discuss Remedy Related Topic in the Seattle / Bellevue area in Washington State. I've come out of my fog (or at least I have a flashlight now). I may even update my web site; miracles do happen (I have 4 children to prove this). Please let me know if you want

Remedy Developer Job at Amazon.com : Seattle, WA, Contractor

2007-05-24 Thread Geoffrey Endresen
RE: AR System Remedy Developer Job at Amazon.com : Seattle, WA, Contractor === To be the best, we hire the best. This job is for a contractor that could have a path to a full time position. Want to be challenged by the Best?

Re: Anyone done a TWIKI integration (display list of tickets on a twiki page)

2007-05-23 Thread Geoffrey Endresen
Carey, Thanks for the information. I understand the ARSperl part, it would be no problem to create a script. I guess I need figure out the TWIKI wrapper thing. -Geoff On 5/23/07, Carey Matthew Black [EMAIL PROTECTED] wrote: I would actually think the hard part would be getting at the users

Re: Display Timezone in Mid-Tier after Login

2007-05-23 Thread Geoffrey Endresen
: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Geoffrey Endresen *Sent:* Tuesday, May 22, 2007 3:30

Display Timezone in Mid-Tier after Login

2007-05-22 Thread Geoffrey Endresen
We have a request from our users to show Pacific Timezone on everything instead of the local timezone of the user for a mid-tier application. I want to display the current timezone of the user on the forms after login to show the user what timezone applies to all dates on the form. Any ideas?

Re: Remedy Escalation Contacts

2007-05-18 Thread Geoffrey Endresen
That's OK Rick, we can just call you, Right? Thanks, -Geoff On 5/18/07, Rick Cook [EMAIL PROTECTED] wrote: ** Hey, I just noticed that there are no longer any escalation contacts listed on the Remedy support page. Thankfully, us old-timers know who most of them are (or were), but how is a

Re: Authenticating via Kerberos

2007-05-17 Thread Geoffrey Endresen
I'm interested in this one also. We have a requirement for Kerberos also. -Geoff Endresen Amazon.com On 5/16/07, William Rentfrow [EMAIL PROTECTED] wrote: ** I've never done this and I now have the need to do it - I seem to remember reading it was possible but I do not have the information in

Re: 6.3 Licensing

2007-02-19 Thread Geoffrey Endresen
Three additional catches with licenses. 1) an API program using the 6.3 API (running as a floating licensed user) will have the same problem if it tries to login from another machine. 2) You must only have one domain for your mid-tier load balancer. For example if you had two load balanced

Re: Server Group and Remedy Email Engine

2007-01-17 Thread Geoffrey Endresen
data. So it basically took about 45 minutes to start the email engine. Well we never waited that long. We were able to see this happening using the API log. Thanks for list-ening -Geoff On 1/15/07, Geoffrey Endresen [EMAIL PROTECTED] wrote: Carey, Actually, we found that ARSystem 6.3, patch 18

Re: Server Group and Remedy Email Engine

2007-01-15 Thread Geoffrey Endresen
Carey, Actually, we found that ARSystem 6.3, patch 18 is supposed to include exactly this fix which was a documented bug com.remedy.arsys.emaildaemon.EmailDaemon.suspend(EmailDaemon.java:197) rant (it was very hard to find on the BMC site, that's another thread)./rant After installing the

Re: Dumb question? Is Remedy for ITSP 4.0 free?

2006-12-01 Thread Geoffrey Endresen
The reason that I ask is that it appears in my Support Download at the Remedy / BMC site. I think I would have remembered purchasing it. On 12/1/06, Geoffrey Endresen [EMAIL PROTECTED] wrote: I know that I've had my head in the sand or I'm just coming up for air... Nevertheless. Is Remedy

Re: Dumb question? Is Remedy for ITSP 4.0 free?

2006-12-01 Thread Geoffrey Endresen
. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Geoffrey Endresen *Sent:* Friday, December 01, 2006 2:02 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Dumb question? Is Remedy for ITSP 4.0 free? ** The reason that I ask