Data Encryption between Oracle and ARS

All, Does anyone know if their is a product that can integrate into Remedy for encrypting the data between an Oracle database and the AR Server? ARS 7.1 Oracle 10G Thanks, Jackson _ Helping your favorite cause is as easy as

Re: Helpdesk Electronic Link Option (HELO) with Remedy

All, Has anyone performed an integration between Remedy and IBM's HELO? Did you utilize the API to perform the integration or are their other known ways through Remedy workflow to do this? Thanks, Jackson _ Shed those extra

Re: Date field Question

All, ARS 6.3 SQL Server 2000 I am trying to obtain the numeric value for a date field (1191960) which is really 1/1/1960. I have tried to use the MONTH(), DAY(), YEAR() functions in a filter which work fine until I select a value before epoch time. The value I get is 12311969. Is their

PERFORM-ACTION-SAVE-ATTACHMENT

All, ARS 6.3 Patch 22 SQL Server 2000 I am trying save a file that is saved in an attachment field to the OS and am having an issue. I have attempted to run the following command in a Filter Set Fields: PROCESS$ PERFORM-ACTION-SAVE-ATTACHMENT 536870921 D:\temp\File1.txt 536870921 (This

Exported CSV format not valid for Remedy Import Tool

All, We have another database where records are exported into a csv file. We have the need to import these records into Remedy now. We are using the ARS 6.3 import tool.The export was performed through SQL server export tool. What I have found is the columns and data that was exported

Re: Exported CSV format not valid for Remedy Import Tool

:[EMAIL PROTECTED] On Behalf Of Jack Samson Sent: Friday, December 21, 2007 7:17 AM To: arslist@ARSLIST.ORG Subject: Exported CSV format not valid for Remedy Import Tool ** All, We have another database where records are exported into a csv file. We have the need to import these records into Remedy

Re: Replace function on a special character

Stephen, Thank you for the information. Is their a chart that gives a conversion for each character? I looked at the ASCII table and was not sure how to convert it from this to a CHAR(9). I have a line feed or a hex of 0A. What would give me the equivalent in the SELECT CHAR(What would

Re: Replace function on a special character

Thanks for the REPLACE explanation Stephen. I also now see the hex editor does give me the CHAR decimal now. I also did a search on google Carey and was not 100% clear, hence the question. ;) Date: Thu, 1 Nov 2007 09:18:41 -0400From: [EMAIL PROTECTED]: Re: Replace function on a special

Re: Replace function on a special character

Hi All, I am using ARS version 6.3 and am trying to perform a REPLACE() function using a filter. I have a few special characters that I can see using a hex editor and the editor gives me the hex equivalent. My question is how do I perform a replace on a special character? Thanks, Jackson

Remedy Style Sheets

All, I want to change the background color of a form on the Mid-Tier without changing it in the User tool. Does anyone know if their is a tag in the ARSystem stylesheet to change the background color without changing it it on the form itself? Is their a javascript function that can be

Mid-Tier 6.3 Stylesheet

-Tier version 6.3 Thanks, Jack Samson Remedy Administrator _ Now you can see trouble…before he arrives http://newlivehotmail.com/?ocid=TXT_TAGHM_migration_HM_viral_protection_0507

Mid-Tier 6.3 Stylesheet

stylesheet to change the background color? Does anyone know if their is a specific document that has been published by BMC that explains each tag in the stylesheet? Mid-Tier version 6.3 Thanks, Jack Samson Remedy Administrator _ See

Re: Remedy 6.3 Email Engine Settings Question

ARS 6.3 Patch 21 Email Engine Patch 21 Solaris OS incoming IMAP4 All, This is a strange one since I am not all that versed in the various email settings. Our system currently receives incoming emails. We have noticed that digitally encrypted email messages all come in as an attachments. The

SUN Solaris Hardware Recommendations ARS Version 7

Hi, Does anyone know if BMC has a white paper that provides Sun Hardware recommendations for ARS version 7? If not, then can someone on the list provide any good recommendations? The database is Oracle 10g running on the same box. Thanks in Advance Jackson

Re: SUN Solaris Hardware Recommendations ARS Version 7

, Apache, Oracle ? 9? 10? 11? how many User accounts ? Are your customers going to access without license - Read ? or Submitter mode ? how many ? This should help the group a little. On 7/24/07, Jack Samson [EMAIL PROTECTED] wrote: Hi, Does anyone know if BMC has a white paper

Email Engine From Value Question

All, ARS 7.01 Email Engine 7.01 I have a filter that is sending a notification by email. In the filter I have defined the From: and Reply To: values as [EMAIL PROTECTED] The email notification is received with From: and Reply To: values of “ABC Corporation[EMAIL PROTECTED]”. Do you

View Field Controls / Pulling information from View Field

Hi All, I have a requirement where I need to send information to another systems web page. When I sent the values, then their system performs a save and then gives a web success page. (This is performing a POST.) My question is are their any controls in a View field? Another words, the

Re: View Field Controls / Pulling information from View Field

, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 6/27/07, Jack Samson [EMAIL PROTECTED] wrote: Hi All, I have a requirement where I need to send information to another systems web page. When I sent the values, then their system performs a save

Re: View Field Controls / Pulling information from View Field

Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 6/27/07, Jack Samson [EMAIL PROTECTED] wrote: Hi All, I have a requirement where I need to send information to another systems web page. When I

Re: View Field Controls / Pulling information from View Field

Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 6/27/07, Jack Samson [EMAIL PROTECTED] wrote: Hi Carey, What can be performed through a Data Visualization field? I looked through some of the documentation and did not find

Table Field Report Button - Does thick client have this too

All, Is their a report button field id? I know the report button shows up in a table field in the Mid-Tier, but it does not show up in the FAT client. Thanks, Jackson Remedy Developer _ Make every IM count. Download Messenger

Table Field

All, Does anyone know if you can control the chunk on a table field? If I chunk by 100 and am at chunk 400 and click on the column to sort, it refreshes the entire list and brings me back to the first chunk. Any way to control this? We are using version 6.03. Thanks, Jackson

Re: Email Engine Priority Field

Hi, We are using ARS version 6.03. Does anyone know if you can set the Priority in an email and have the email engine iterpret it for incoming emails? Can it interpret it without using email templates? I see a Priority field in the AR System Email Message form. When I send an email out via

Password

Hi All, Is it possible to have 2 password fields for comparision on one form? If not then how would one compare a User form password to a character field? Thanks, Jackson _ Mortgage rates near historic lows. Refinance $200,000

SQL Update to a table with a special character +HPD_Helpdesk

All, I am running 6.3 on an Oracle Server. I want to run an update and have a form with a + in front of it. Does anyone know how I run an update to a table with a special character in front of it? I have tried using _Form_Name and +Form_Name, but these do not work. Thanks, Jackson Remedy

Mid-Tier 6.03 - New Atlanta 5.0 Out of Memory Errors

All, I am getting out of memory errors in my New Atlanta 5.0 Servlet Logs. We started getting this error once we upgraded to java 1.42_13 and ARS 6.03 Patch 21 for the Mid-Tier and server. We are on a Solaris environment. I see a JOPTS in the StartServletExec script. I see New Atlanta

Re: Mid-Tier 6.03 - New Atlanta 5.0 Out of Memory Errors

/products/servletexec/download/hotfix/showHotfixes 5.0.0.13 On 3/20/07, Jack Samson [EMAIL PROTECTED] wrote: All, I am getting out of memory errors in my New Atlanta 5.0 Servlet Logs. We started getting this error once we upgraded to java 1.42_13 and ARS 6.03 Patch 21 for the Mid-Tier and server

Mid-Tier Patch 21 Crashing New Atlanta / Apache 2.0?

Hi All, AR Version 6.03 Patch 21 AR Email 6.03 Patch 21 Mid-Tier 6.03 Patch 21 We are running Solaris 9, Apache 2, New Atlanta Servlet Engine 5.0. I am wondering if anyone can shed some light on what this means or if you have seen this error. We upgraded to Mid-Tier patch 21 last week and the

Re: Mid-Tier Patch 21 Crashing New Atlanta / Apache 2.0?

servername/arsys/home work ? I would check the docs for the Manual configuration of the ServerletExec. Make sure all lines up, and permissions are correct. hope that helps some.. Have a great weekend. On 3/16/07, Jack Samson [EMAIL PROTECTED] wrote: Hi All, AR Version 6.03 Patch 21 AR Email 6.03

Mid-Tier 7.01 Custom Login Pages

All, Is it possible to have a custom login page for every Mid-Tier application using Mid-Tier 7.01? I have added the custom login to the application and the application is always going to the shared/login.jsp. Thanks! Jackson

Re: Mid-Tier 7.01 Custom Login Pages

. It may not be perfect, but it works for us *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Jack Samson wrote: All, Is it possible to have a custom login page for every Mid-Tier application using Mid-Tier 7.01

Re: Email Engine Patch 21/java.lang.UnsatisfiedLinkError: no arutiljni63 in java.lib

well.. On 3/7/07, Jack Samson [EMAIL PROTECTED] wrote: Hi All, I installed patch 6.03 / 21 and am getting the following error now when I run the email engine. I am using a Solaris server and have the same java path that I was using for Patch 18. I have set the java path in the emaild.sh script

Re: Email Engine Patch 21/java.lang.UnsatisfiedLinkError: no arutiljni63 in java.lib

in java.lib Date: Wed, 7 Mar 2007 19:10:24 -0500 Make sure the LD_LIBRARY_PATH var in the emaild.sh script contains the directory where arutiljni63.so is located; typically /path/to/ars/api/lib, or the email directory itself. Axton Grams On 3/7/07, Jack Samson [EMAIL PROTECTED] wrote: Hi All, I

Re: Compile Perl Error DIED. FAILED

All, I am trying to install ARS perl using perl verion 5.6.1 using ARS 6.03 patch 18 on Solaris. I am getting the following errors when running make test. Any help would be appreciated: PERL_DL_NONLAZY=1 /usr/bin/perl -Iblib/arch -Iblib/lib -I/usr/perl5/5.6.1/lib/su n4-solaris-64int

Re: upgrade for DST

Does anyone know if the order of the patch upgrade matters? Does it matter if I add Patch 20 and then add patches to SQL server and Windows service pack? Does the same apply to all OS's? Thanks From: Easter, David [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG

Sending HD Surveys on 100th Resolved Ticket

All, I am trying to send a survey out on every 100th resolved helpdesk ticket. Has anyone done this and what would be a good workflow approach to building this? Thanks, Jackson _ Get in the mood for Valentine's Day. View

CMDB 2.01 supported with Helpdesk 6.0 Application?

All, I know this question has been asked a few months ago and I think I know the anwer, but wanted to make sure. Do you know if CMDB version 2 is supported with a Helpdesk 6.0 application? The compatibility matrix only lists CMDB 1.1, but I want to verify this. We have already installed

Re: BMC Support Web Site Performance

about using wget to fetch the patch withouth grabbing several hundred mb of files I don't need. It's like no one even thought about how the site would be accessed or used when they threw this patch distribution scheme together. Axton Grams On 1/23/07, Jack Samson [EMAIL PROTECTED] mailto

Re: CMDB 2.01 supported with Helpdesk 6.0 Application?

Thanks. So are you saying that it is not officially supported? I have already installed CMDB 2. Now I need to install HD 6.0 From: Roger Justice [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? Date:

Re: BMC Support Web Site Performance

this patch distribution scheme together. Axton Grams On 1/23/07, Jack Samson [EMAIL PROTECTED] wrote: All- Has anyone been trying to perform downloads or navigate through the BMC web site over the past couple of days? The performance makes it almost unusable. What is the deal? I can't even download

Re: Need Help Compiling ARS Perl Solaris

AvtivePerl 5.8.7 with no problems) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jack Samson Sent: Tuesday, January 09, 2007 12:27 PM To: arslist@ARSLIST.ORG Subject: Need Help Compiling ARS Perl Solaris Hi All, I am

Re: Email Engine Headers Parsed out?

All- Does anyone know if the email engine gives you access to the full internet headers? Does the email engine parse the headers or are they stored? For example: Received: from bla.net [64.989.888.16] by test.net with Thu, 11 Aug 2005 02:37:18 -0400 Received: from localhost Regards,

Email Engine

All- Does anyone know if the email engine gives you access to the full internet headers? Does the email engine parse the headers or are they stored? For example: Received: from bla.net [64.989.888.16] by test.net with Thu, 11 Aug 2005 02:37:18 -0400 Received: from localhost Regards,

Email Engine Error: No arutiljni63 in java.library.path

All, I am trying to start my email process and am getting the following error: I am using patch 19 on a 6.03 server on a Solaris server. Patch 19 Email Engine Thanks, Jackson java.lang.UnsatisfiedLinkError: no arutiljni63 in java.library.path at

Re: Running script from within Active Link @@: ERROR / Windows 2003

All, I am trying to run a perl script from an Active Link and it always errors out. I have attempted to run it from a .bat file and directly from the perl script itself. It runs without error from the command line. I am running on a Windows 2003 server. I run it with the following: Set

Helptext install

Hi All, Can someone please direct me to where and or how I can install the Helpdesk 6.0 helptext? I am on a Windows 2000 SQL server. Regards, Jackson _ Talk now to your Hotmail contacts with Windows Live Messenger.

Helptext install

Hi All, Can someone please direct me to where and or how I can install the Helpdesk 6.0 helptext? I am on a Windows 2000 SQL server. Regards, Jackson _ Fixing up the home? Live Search can help

ARS Perl Compiled version

Hi All, Does anyone have ARS Perl for ARS version 6.0 or greater compiled for a Windows 2003 server? I do not have a C compiler and wanted to see if I can run a few ARS perl programs. Regards, Jack _ Use your PC to make calls

test

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Helpdesk 6.0 Support Panel displaying groups I am not a member of.

All, I am using ITSM 6.0 Helpdesk. We have created a lot of groups in the system that are very similar. The Remedy Support Panel is now displaying groups that individuals are not a member of due to the LIKE statements. (This happens when I select the Console View: Group) My question is,

Re: ARS Version 7.0 Objectstore newer version

Hi All, We are trying to install Incident Management 7.0. We have installed version CMDB 2.0 Patch 001. We are getting an error about the Objectstore is a newer version and can't continue. Do we need to install the non patch of CMDB first? Thanks, Jackson Windows XP SQL Server 2000

Java ARServerUser method / How to specify a TCP Port

All, I have created a Java API and now realize that I need to specify a TCP port in the program. I am not exactly sure how to do this since I am using the following method and do not see where to specify a port: ARServerUser login(String rUser, String rPwd String rLocale, String Server)

BMC/Remedy Support - Anybody at Support?

All- I have been attempting to get a hold of Remedy Support for the past couple of days and I keep getting forwarded to a voice mail. Has anyone else experienced this? Regards, Jackson Samson Remedy Administrator _ Express

Re: BMC/Remedy Support - Anybody at Support?

Subject: Re: BMC/Remedy Support - Anybody at Support? Date: Fri, 22 Sep 2006 08:50:50 -0400 N0o, i have been talking to them quite abit the last couple of days. What number you calling? From: Action Request System discussion list(ARSList) on behalf of Jack

Email Engine Emailing All Users in User form

Hi All, We are using Remedy AR Server 6.003 Patch 17 on a Solaris machine. Does anyone remember when Remedy would email everyone in the user form when a zero was entered into the To field in an outgoing email? It seems that Remedy would interpret the zero as the public group and then send

Active Link Interval used on the Mid-Tier

for a specific form since the interval is not able to perform this? Thanks, Jack Samson Remedy Administrator _ Express yourself instantly with MSN Messenger! Download today - it's FREE! http://messenger.msn.click-url.com/go

Adding JavaScript To Mid-Tier Version 6.3

Hi All, I had one more question. Is it possible to add Javascript to a form source in this Mid-Tier version? I wanted to add a function to the source. Thanks, Jack Samson Remedy Administrator _ Is your PC infected? Get a FREE

Nested Active Link Guides ARS 6.03 Patch 16

Hi All, I have been struggling with a nested active Link Guide. I am not sure what I am doing wrong, but it is not working. I have 2 table fields. TableField1, TableField2 and 2 Guides. Active Link One - Calls Guide1 which performs a table loop through TableField1. (This Guide includes

Table Field Tabbing - Tabbing from Record To Record

Hi All, I have a table field on my helpdesk form that is used to ask additional questions to the requester. The Questions are pulled from a secondary form and the table field has 2 columns. The first column is question and the second is Answer. The user can type into the Answer column to