My understanding was that the primary purpose of the interface forms and web
services was to provide a more stable integration point for custom
integrations. It follows the normal interface vs. implementation paradigm.
You publish an interface which establishes a contract between your system
This isn't meant to be a jab at BMC, but I wouldn't question yourself too much
when adding indexes that really make sense. I have seen a number of cases
where I was pretty much shocked that BMC didn't add an index on a field OOB,
because even the OOB functionality didn't work well without it.
Doesn't that field actually store the group ID rather than the name? If so,
then it _shouldn't_ matter. I customized our suite to make the group names
match the support group names (caveat - I'm on an older version of the suite).
We were not using any custom row-level security, but otherwise
With our set up, we can do that in a slightly round-about way. We’ve got 2
mid-tier servers and 2 AR servers. They both behind a load balancer.
midtier.foo.bar (lb)
midtier1.foo.bar
midtier2.foo.bar
ars.foo.bar (lb)
ars1.foo.bar (first server in group)
ars2.foo.bar (second server in group)
The error says that the Email Engine is running out of memory. You probably
just need to configure it to allow it to use more memory.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault
Sent: Wednesday, May 02, 2012 9:32 AM
To:
My experience has been that Remedy (or something in the chain) takes a stab at
converting the plaintext messages to HTML and tacks the HTML and BODY tags onto
what you put in the notifications form. What I did was just use DIV tags in
the notifications:
DIV
Message content
/DIV
Then I could
!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lyle Taylor
Sent: Monday, April 09, 2012 2:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: HTML and Plain Text emails
My experience has been that Remedy (or something in the chain) takes
We have mid tiers and our server groups behind virtual IPs and have had no
issues because of it. The main drawback that we have seen is in the rare case
where we want to know what IP address something came from to try to track
something down (e.g., we want to determine where a particular web
I agree with the idea of making the applications more loosely coupled.
However, I don't know about the idea of versioned interfaces in this context,
especially when those are in support of an application that supports a business
process. If you have a Change Management process, and you make
are the 'cats meow'.
-John
On Nov 2, 2011, at 11:21 AM, Lyle Taylor wrote:
**
I agree with the idea of making the applications more loosely coupled.
However, I don't know about the idea of versioned interfaces in this context,
especially when those are in support of an application
that was not available in previous versions of the
application. There is a lifecycle around the management of these interfaces
that would have to be defined and adhered to for this to be a reliable approach.
Axton Grams
On Wed, Nov 2, 2011 at 11:21 AM, Lyle Taylor
tayl
On your second question, yes, HP Asset Manager was Peregrine AssetCenter.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein
Sent: Friday, October 28, 2011 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Interfacing with HP Asset
We had the same issue in ITSM 7 (ARS 7.1). When I looked into it, it looked
like it was designed this way. I modified the filter that pushes entries to
the CTM:SYS-Access Permission Grps form to use the support group name instead
of the ID for the Permission Group field. That then results in
Did you add any custom workflow such as data validation to the CMDB? The
Sandbox Create stuff is coming from something in the update process in the
sandbox failing and not completing. Any workflow such as validations that stop
normal processing will foul that up.
The first step in the sandbox
I've done it too. However, in my case, I had to first create the table and
then put the materialized view on the prebuilt table in order for Remedy to
recognize it. It didn't see it if I created a normal materialized view for
some reason.
-Original Message-
From: Action Request
I griped about this a few years back, too. The answer I got, besides
functions as designed is that the approval engine is essentially an
independent subsystem. While the ITSM suite uses it, it is not, per se, part
of the ITSM suite. As such, it doesn't know about how ITSM stores and works
You mean that you always want Remedy to get the e-mail in plaintext instead of
HTML? If you're using exchange, then there is a setting that can be set for
the account that Remedy is listening to that tells it you want plaintext
instead of HTML. Here are the steps that a person on our mail
Are you building and running your project in Release mode (as opposed to Debug
mode)? Always use Release mode - even for debugging.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Thursday,
and Tier 3, even though the Search field is empty.
Has anybody ever seen behavior similar to that? Any ideas how to fix it?
AR Server 7.1
ITSM Suite 7.0.03
Thanks,
Lyle Taylor
NOTICE: This email message is for the sole use of the intended recipient(s)
and may contain confidential
System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chuck
Sent: Tuesday, August 02, 2011 6:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unusual Table Field Qualification Results
Enable DB Logging and see what the server is sending the database...
On Aug 2, 4:39 pm, Lyle Taylor
that provides such a solution, please contact me directly by e-mail at
tayl...@ldschurch.orgmailto:tayl...@ldschurch.org.
Thanks,
Lyle Taylor
NOTICE: This email message is for the sole use of the intended recipient(s)
and may contain confidential and privileged information. Any unauthorized
review, use
I whole heartedly second the opinion that an option to turn that feature off
for certain groups, especially Public, should be added to the system.
Otherwise, I just looked into this issue recently due to spamming every contact
in Remedy twice in a week - had to delete over 100K e-mails. The
It seems to me that, in our environment, each AR server only connects to one
listener (node) in the RAC. Different AR servers may be on a different node,
but I don't know that I've see one AR server have its connections spread across
multiple nodes in the RAC. I don't know if that's simply
. The height property for the field is grayed out, so I can't
adjust it back to something reasonable. Has anyone else had this problem? Any
idea how to fix it?
Thanks,
Lyle Taylor
NOTICE: This email message is for the sole use of the intended recipient(s) and
may contain confidential and privileged
had this problem? Any
idea how to fix it?
Thanks,
Lyle Taylor
NOTICE: This email message is for the sole use of the intended recipient(s)
and may contain confidential and privileged information. Any unauthorized
review, use, disclosure or distribution is prohibited. If you
to injury...
I apologize if this has been addressed before. I went to search the archives
but was unable to connect to the web server (connection reset).
Thanks,
Lyle Taylor
NOTICE: This email message is for the sole use of the intended recipient(s)
and may contain confidential and privileged
Do you mean you want to check the entire table/form? Using a filter (2
actually) is still a good approach. Basically, you add a display-only field to
the form, upon submit (and perhaps update), you have a filter that runs a query
(set fields to the new field you added) to see if there are
If I'm understanding what you wrote below correctly, you created or updated a
USER environment variable for the Path? If that's the case, you'll need to
switch that to the SYSTEM environment variable for your web service to be able
to use it. It probably can't find the native DLLs when you
From what I recall, not all the native DLLs needed by the .NET API were
included with the .NET API. It seems I had to get the native DLLs, either
from a client installation or off the server machine and add them to the
directory as well. Or, if you already have the client or server installed
You should have configured the server group before installing server B. That
is, tell server A it is a member of a server group, and then install B, telling
it to share the database. You can install everything on A whenever you want.
I would probably install everything on B once B knows that
installers?
Thanks for any input.
Jason
On Fri, Aug 20, 2010 at 9:55 AM, Lyle Taylor
tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote:
**
You should have configured the server group before installing server B. That
is, tell server A it is a member of a server group, and then install B, telling
I had a similar issue. I worked around it by adding a display only field to
the Incident create form where I pushed the ID of the record that I was using
to create the Incident as I created the Incident, and then adding a filter to
the Incident Create form that pushed the value of the Incident
Well, it would actually be trivial to make it unique on a per dataset basis,
but I agree that I would not recommend doing something like adding a unique
index to force it to be unique.
What we did to try to address the issue was to add a check in workflow when a
person was adding a new CI that
I would try to double-check that when this happens, the person hasn't actually
been switched from one mid-tier server to the other - doing that could cause
what you are seeing. You could verify this by logging into the configuration
page and looking at the cache information just after someone
. The Apache
HTTP servers talk to Apache Tomcat on localhost, so the HTTP servers aren't
redirecting to different Tomcats.
On Wed, Jul 28, 2010 at 12:15 PM, Lyle Taylor
tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote:
**
I would try to double-check that when this happens, the person hasn't
services.
Our problems don't seem to come into the picture until we have ~400 concurrent
users on one mid-tier server. Low volume against the server does not reproduce
the issues.
On Wed, Jul 28, 2010 at 12:41 PM, Lyle Taylor
tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote:
**
Hmm. Odd
You can try switching the setting for Developer Cache Mode as well. You
usually want it on in development environments and off in other environments,
but depending on what else is going on on that server, you might get better
performance with it off.
Lyle
-Original Message-
From:
Do you have pop-up blockers enabled? I see this error frequently now when
people fail to disable pop-up blockers before using Remedy. Things still
seemed to work when then enabled in IE 6 (you could just ignore the pop-up
telling you that you needed to disable them), but not in 7 or 8.
Lyle
You need to have your servers configured as part of a server group in order to
run more than one server against the same database. It sounds like that may
not be correctly configured on your servers. Also make sure they both have
Development Cache Mode turned off. I've see that causes issues
Some possible things to look into that might help:
* Is the locale of the machine calling the web service different than
the locale setting of the mit tier or web services server?
* Is the locale of the mid-tier/web services server the same as the AR
server (if running on
The OOB integration of Remedy with RKM sets it up so that you don't need to do
this. What exactly are you trying to do? What it boils down to is that a
session ID must be generated and stored for the given user in the KMS:Session
form. This session ID then gets included in the query portion
I currently use Developer Studio for development/administration against a 7.1
AR server. I have not encountered any issues that I can definitively tie back
to the fact that I used DS. I have encountered one or two issues that I
suspect _may_ have been due to that, but I was able to fix or
Are you using portmapper? If not, then you need to ensure you specify the port
to connect to when you connect. If you are, then it's possible the AR server
is not running. If you're behind a load balancer, the load balancer also needs
to forward port 111, if you're using port mapper.
Just a
I feel your pain. In our case it would be something like You may search as
often as you like, but the application may elect never to return search
results.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
I put together some forms and workflow that accomplishes this. In essence, it
works like this:
· A few new forms were created to process incoming e-mails:
o A form to store a copy of e-mails received by Remedy
o A set of forms to store e-mail ticket creation configurations and
I our case, there is no e-mail inbox that the service desk looks to. All
e-mails sent to the service desk e-mail create a ticket for the service desk to
handle. In this scenario, there is no need to have a separate mailbox that you
can forward to.
Lyle
From: Action Request System discussion
Are you running a 32-bit JVM? You need to be using a 32-bit JVM. Also try
running the installer in Compatibility mode (say Windows XP SP3, or similar).
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Atul Vohra
, 2010 at 2:07 PM, Lyle Taylor tayl...@ldschurch.org
wrote:
**
No, but there's not much to it, IMAP is a standard mailbox protocol
and
supported by Exchange (I suppose so long as your administrators have
enabled
it). Basically, you just configure the Mailbox in Remedy
We are using the F5, and it seems to work fine. I have also used ServerIron in
the past with success. Realistically, I don't know how much it matters. The
more important factors are probably cost and expertise to manage it. I know,
for example, that, from what I've seen, the F5 is a complex
Unless you have a real need for MAPI, I've had better luck using IMAP instead.
With that, there is no need to install a MAPI client.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Friday, April 30, 2010 9:26 AM
To:
of a FAQ on interfacing IMAP with
exchange for Remedy?
Thanks
Howard
On Fri, Apr 30, 2010 at 12:29 PM, Lyle Taylor
tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote:
**
Unless you have a real need for MAPI, I've had better luck using IMAP instead.
With that, there is no need to install
Oh, the elegance of that! Nice solution!
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Thursday, April 29, 2010 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Active Link:
I think the second point given by Pritch below is the key. The load balancer
between the midtier and the server needs to have session persistence turned on
so that it always directs a given user to the same backend server during their
session. Otherwise, it may direct them to the other server
This occasionally happens when you user has a different date/time format than
what the server has. Even though the mid-tier will display it in the correct
format, it doesn't recognize the format when it gets it back. The fix for me
has always been to manually set the locale for that user(s)
not Framework64) and it seemed to setup properly from that.
Thanks
Peter Lammey
ESPN IT Packaging and Automation
860-766-4761
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, April 22
$? references the exit code for the application. Normally, a non-zero exit
code indicates an error, so I'm wondering if that's really the output of
sqlplus. Are you sure that it's exit code equals the number returned from the
select statement, rather than, say, printing the results out on
On Windows, you only have access to the 32-bit Remedy native APIs, and the .NET
API uses those DLLs to implement the functionality provided by the .NET API -
the .NET API is pretty much a wrapper over the C API and uses the C API to do
the actual work. 32-bit DLLs can only be used in a 32-bit
Well, this isn't a definitive answer by any means, but my suspicion would be
that the log file size should be pretty much irrelevant from a performance
perspective, since it is just appending to the existing file, which is a quick
operation. The more important point is that if you're getting
That's a good suggestion, LJ. Note, however, that the .NET API is not
officially supported, so you will probably need to contact the actual developer
of the API rather than BMC. I believe it is a BMC employee, so your e-mail
will still go to BMC, but you would not go through the normal
Public Records Law and may be disclosed to third parties only by an
authorized State Official.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, April 21, 2010 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Log size
up. Might want to go
through the BMCDN, though, as he probably monitors that more than the ARSList.
Rick
On Wed, Apr 21, 2010 at 9:12 AM, Lyle Taylor
tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote:
That's a good suggestion, LJ. Note, however, that the .NET API is not
officially
Of Lyle Taylor
Sent: Wednesday, April 21, 2010 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx
**
Or did he leave the source code somewhere accessible so that anyone that wants
can fix it and rebuild it?
From: Action Request System discussion list(ARSList)
[mailto:arsl
Yes, with an empty system for custom apps. You start throwing any BMC apps,
and you'll quickly hit that limit, preventing you from doing pretty much
anything.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Timothy Powell
Sent: Monday,
Actually, that is not correct - the first two statements are NOT equal. The
first statement will fire if AssignedToTech is set to $NULL$, and the database
value is NOT $NULL$. The second statement will not.
However, the second and third statements are essentially equivalent - they will
both
Shutting down AR Server A should do it if you have your operations rankings
configured correctly. If it doesn't fail over (note that it can take a couple
minutes to fail over), then it sounds like the other servers don't think that
they can take over those operations (for example, if their
: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, April 16, 2010 5:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to accurately test fail-over
Shutting down AR Server A should do it if you have your operations rankings
configured
data
integrity.
Regards,
Lyle Taylor
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mueller, Doug
Sent: Friday, April 16, 2010 1:38 PM
To: arslist@ARSLIST.ORG
Subject: Logic in active links vs. filters
**
First, I changed Jason's subject line
I think it depends a bit on what you're environment is and what you're looking
for. RKM is designed around Remedy, so you do get some nice integration
features like being able to specify resolution category information, etc., for
when you use a KB article to solve an Incident and such.
That
I saw the same thing a couple days ago.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Thursday, April 15, 2010 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Attention: List Administrator Dan Bloom...
**
Despite of my messages
A server group behind a load balancer can help you accomplish this. If you
want, direct all traffic to the primary server unless it's down, then the LB
can direct traffic to the backup server. They can both be up at the same time,
and the IP address doesn't need to be the same, and you don't
Well, I guess it depends on what you’re trying to accomplish. I’m not sure if
I see a benefit in doing that over having a server group, though…
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Tuesday, April 13, 2010 2:22
a hot backup license
which might have been along the lines of what you’re proposing and dropped that
in favor of using a server group instead.
Lyle
From: Lyle Taylor
Sent: Tuesday, April 13, 2010 2:26 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: DR Recovery
Well, I guess it depends on what you’re
It depends on your data. If you don't have too much data, then you can just
index one field (note that the request ID - field 1 - is always indexed by
default). If you have a lot of data, then it can be beneficial to index more
fields. Basically, the way it works is that if you have one
You could easily do this using a join form between PBM:Known Error and
PBM:Known Error Associations. Create the form as an outer join with the
associations form on the right. You join criteria will be $Known Error ID$ =
'Request ID02' AND 'Request Type01' = Infrastructure Change. Add the
Are you making form or workflow changes on that server while users are using
it? Are you creating new ITSM Support Groups while other are logged on to the
system? Is Development Cache Mode turned off? If the answer to the last
question is “yes”, then either of the first two actions will
You should be able to add additional tablespace without any problems. I'm not
sure if you need to bring the database down to do it, though. One thing you
might consider looking at, though, is whether your CLOB columns are being
stored in-row or out-of-row (you didn't indicate which version of
SARBOX is US only, but the concept of SOD is universal. I don't think the tool
NEEDS to enforce that policy, but it would be nice if it COULD support it if
you wanted OOB.
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
Well, here's another thought: is your client at the same version and patch
level on all the machines that you have tested this on? Perhaps the machine(s)
that is having problems has an older client that needs to be updated to a newer
patch release?
Lyle
-Original Message-
From:
So, is not-bad kind of like good, or is more like there is a continuum
something like this:
Terrible - bad - not-good - not-bad - OK - good - great - excellent
:-)
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, March
Are you packaging up an installed copy of the use tool? If so, it’s entirely
possible that the original installer does include them but places them in
system directories instead of in the application installation directory. In
that case, you would simply need to include the missing files in
You could get a fair bit of that information from the Incident audit log. Each
time an audited field changes values, it creates a new audit log entry when the
ticket is saved. You could tell what statuses it has been in and for how long
by parsing that information out of the audit log.
The
, Mar 29, 2010 at 1:12 PM, Lyle Taylor
tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote:
Are you packaging up an installed copy of the use tool? If so, it’s entirely
possible that the original installer does include them but places them in
system directories instead of in the application
Are any e-mails getting sent out successfully? My first thought is that it may
be having issues connecting to the mail server, or the connection is getting
reset before the e-mail engine expects, so when it tries to go and do some next
action, the connection is no longer valid.
Lyle
I agree with Christopher; SOD is not specified by ITIL and so doesn't
necessarily need to be enforced by default by the application supporting the
processes. SOD is a policy decision. That said, it would be nice if Change
Management had the ability to support policies like this. And that
This sounds like you probably need to enable 32-bit applications in IIS. There
are recent threads on this topic that will likely answer the question,
including the steps needed to enable it. If you search the arslist archives,
you should be able to find them.
Lyle
From: Action Request
In my last position, we used the machine's name in DNS as the CI name. That
way, people see the CI in the way they're using to seeing it everywhere else.
The important thing to note, if you do that, is that CIs really ought to have a
unique identifier that stays with that CI forever and never
To really do it, you probably need to manually rename the files and edit them
with the document ID that you want them to have. You will probably also have
to update the RKM database to increase the next document ID to a number greater
than the last article that you will be adding from dev (I'm
Copying the DB over could be a good first start. Just make sure that you don’t
have any changes in development that you don’t want to lose, because you will
then have a perfect copy of production (data, forms and workflow), not just a
copy of production data. If you’ve never done it before,
IIS doesn't do JSP by default, AFIK, so I would expect that you would either
need to move them to a folder under Tomcat (so that Tomcat can process them),
or convert them to something that IIS does know how to handle. The suggestion
to convert them to ASP might be the easiest if they are
I've had issues with people in different locales trying to submit records.
What was odd was that they didn't always have to change a date for it to cause
issues - a field would have a date in it, in the format that Remedy displayed
it in, and then it would complain that the date was in the
On Tue, Mar 23, 2010 at 3:56 PM, Lyle Taylor
tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote:
**
I've had issues with people in different locales trying to submit records.
What was odd was that they didn't always have to change a date for it to cause
issues - a field would have a date
I would highly recommend building a dev environment. Setting up reconciliation
jobs is not necessarily an easy task and is very error prone.
Also, depending on how Discovery gets data into your production database, you
may be able to have it feed both environments. If Remedy is pulling data
Hi all,
Does anyone know of a way to determine what application a given form belongs to
using the Remedy API? So far, the best I've come up with is to pull a list of
all the applications and then pull a list of forms for each application and
then load that into a lookup data structure. That
What about doing your check with Active Links instead? That way, you can stop
the save action before it gets to the server and change the status of the
ticket in the display back to what you want.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
Of Lyle Taylor
Sent: Thursday, March 11, 2010 6:13 PM
To: arslist@ARSLIST.ORG
Subject: Retriving the application name for a form
**
Hi all,
Does anyone know of a way to determine what application a given form belongs to
using the Remedy API? So far, the best I've come up with is to pull a list
.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, March 11, 2010 6:13 PM
To: arslist@ARSLIST.ORG
Subject: Retriving the application name for a form
**
Hi all,
Does anyone know of a way
This sounds like a browser caching issue to me - like it's mixing old and new
javascript. I would recommend having the user log out, flush their browser's
cache (delete temporary internet files) and log in again and try again. I
think you general see errors similar to this most often after
Yep, I noticed that too. That's a nasty omission IMO. In our case, adding an
index took it down to subsecond query times when viewing the audit log.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matt Reinfeldt
Sent: Friday, March 12, 2010
System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, March 12, 2010 2:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Audit Log data
**
Yep, I noticed that too. That's a nasty omission IMO. In our case, adding an
index took it down to subsecond query times
list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, March 12, 2010 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Retriving the application name for a form
**
Perfectly. I like it. You're brilliant, LJ!
Thanks!
Lyle
From: Action Request System discussion list(ARSList
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