> same error
>
>
> ___
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> "Where the Answers Are, and have been for 20 years"
>
--
Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / IT Service
Management
Duluth, GA, 30096 USA
Phone: 770-991-7257 / V
Greetings,
Does anyone know of any integration between PHP BB3 and Remedy or is this
even feasible? We have an wikipedia type page on our website that is
hosted by that app and management wants to know if there is any way to
integrate it with Remedy.
ARS 7.6.04 (soon to be 8.1)
Mac Rhoades
Ok. I will practice with ya'll. Want fries with that, sir?
Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / IT Service
Management
2205 Northmont Pkwy.
MS 352-100, Duluth, GA, 30096 USA
Phone: 678-252-4364 / VPN: 252-4364 / Mobile: 770-365-2149
cmrho...@rockwellcollins.com
Lisa,
As long as you have a support ID and access to the BMC Support website,
you can find the Product Defects (SW#) in the Issue and Defect Management
section of the Support site. The section is called Product Defects.
Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / IT Service
be a plus.
Thanks,
Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / IT Service
Management
2205 Northmont Pkwy.
MS 352-100, Duluth, GA, 30096 USA
Phone: 678-252-4364 / VPN: 252-4364 / Mobile: 770-365-2149
cmrho...@rockwellcollins.com
www.rockwellcollins.com
While we are talking oldies, is anyone running or have run ARS 6.3 using
MSSQL Server 2008?
I know it is not supported but so are a lot of other combos that work.
ARS 6.3
ITSM HelpDesk 6.0
CMDB 1.1
(Other systems supported are at 7.6.04 but this one lingers on.)
Thanks
Mac Rhoades
lines.
I know that ltrim will get rid of leading spaces and tabs, but has anyone
ever had to also get rid of carriage returns and/or line feeds at the
beginning of a field?
Thanks
Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service
Management
MS 352-100, 2205 Northmont Pkwy
Pascale,
Is there any chance that the password for the email account in Notes has
changed? I just got a problem similar to yours fixed last night. They
reset the password on the Notes side and I reset it in my Mailbox Config
form and then restarted the email engine. That worked.
Mac Rhoades
Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service
Management
MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA
Phone: 678-252-4364 / VPN: 252-4364
cmrho...@rockwellcollins.com
www.rockwellcollins.com
From: Howard's Gmail hbr4...@gmail.com
To: arslist@ARSLIST.ORG
Date
but
when the folks wanted to save them in a CSV file, that entry was still set
to 2000 so I bumped it up to 5000 and everything worked.
Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service
Management
MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA
Phone: 678-252-4364 / VPN: 252
arsystem.webreport.onscreen_max_entries=5000
#Maximum entries to be exported to CSV file
arsystem.FileExport_max_entries=2000
Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service
Management
MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA
Phone: 678-252-4364 / VPN: 252-4364
cmrho
Jose,
Try a Run If qualification of 'Message Type' = Incoming
Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service
Management
MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA
Phone: 678-252-4364 / VPN: 252-4364
cmrho...@rockwellcollins.com
www.rockwellcollins.com
From
Type' = Incoming)
From that it then does the Push Fields Action with no qualification. If No
Requests Match: Create a New Request. If Any Requests Match: Take No
Action
My environment is 7.6.04 SP2.
Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service
Management
MS 352-100, 2205
Mark,
Try using the Mailbox Unique Identifier instead of the Mailbox name.
Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service
Management
MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA
Phone: 678-252-4364 / VPN: 252-4364
cmrho...@rockwellcollins.com
www.rockwellcollins.com
happens on that side but
this is what I worked out with our SharePoint admin and it has been
working for a few years. The Case ID field is the Request Number of the
ticket.
Mac Rhoades
Sr. Programmer Analyst - Specialized Systems
eBusiness Quality Assurance
Rockwell Collins
From: Mary Estrada
Never tried this but 6.3 docs say this:
To open the page in a new browser window, enter:
PERFORM-ACTION-OPEN-URL URL_string
or
PERFORM-ACTION-OPEN-URL new URL_string
To open the page in the current browser window, enter:
PERFORM-ACTION-OPEN-URL current URL_string
Mac Rhoades
Rockwell Collins
Gordon,
Take a look at this article and maybe that is what you want.
http://www.amazines.com/Computers/article_detail.cfm/1217509?articleid=1217509
Mac Rhoades
From: Frank, Gordon M. (CMS/CTR) gordon.fr...@cms.hhs.gov
To: arslist@ARSLIST.ORG
Date: 10/12/2010 09:26 AM
Subject
I will be out of the office starting 01/18/2010 and will not return until
01/25/2010.
I will respond to your message when I return.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum
Doug, David,
We will eventually be going to 64 bit Windows operating system. Will the
windows user tool be enhanced for that with the next release?
Mac Rhoades
Mueller, Doug doug_muel...@bmc.com
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
01/18/2010 01:31
While we are on this subject. Is it a known issue that when you have to restart
the email service in windows, that you have to re-enter the password for the
Logon account under the email service Properties. Or is it just my cross to
bear?
Mac Rhoades
Sr. Programmer/Analyst - Specialized
of reports currently being generated. I do not know how
they are connecting to the database so I cannot say whether or not it is
ODBC.
Mac Rhoades
Sr. Programmer/Analyst - Specialized Systems
3095 Satellite Blvd.
Duluth, GA 30096
(678) 252-4364
From: Action Request System discussion list
Ray,
I am using Mid tier 7.1 with our ARS 6.3 Patch 20. The caveat is that
you get 6.3 functionality which I haven't really figured out what I am
missing. We did it to help users with later versions of browsers.
Mac Rhoades
Rockwell Collins
-Original Message-
From: Action Request
Dwayne,
The last time I worked with X Windows or Hummingbird, Hummingbird
emulated X Windows, so unless that has changed, Hummingbird should work.
Mac Rhoades
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin
Tricia,
In my environment (ARS 6.3, ITSM 6.0, Windows), I have both ITSM and
Custom apps. When I assign licenses for the Custom apps, I only use
either Fixed or Floating for the AR License Type. That is so the user
can create and modify all tickets.
Mac Rhoades
From: Action Request System
. I realize that is a risk. I just want to know if there are
multiple success stories out there or if either or both are not
recommended.
Thanks,
Mac Rhoades
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, November 25
6.3 on SQL Server 2005. Is that the case and if
so, are there any issues or gotcha's to watch out for.
I am not sure when we will go to 7.x so I have to make these changes if
possible with the existing environment.
Thanks for your help in this and thanks for existence of this list.
Mac
is concerned, BUT, there is always
the user community who are usually innovative in their use of Remedy.
Thanks again,
Mac Rhoades
Sr. Remedy Developer
IT Application Development
DataPath, Inc.
678-252-4364
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED
Gary,
This may not be the answer (or you have already checked this), but have
you checked the 6.3 Admin tool under Server Information/Configuration to
see how your Allow Unqualified Searches is set.
Mac Rhoades
Sr. Remedy Developer
IT Application Development
DataPath, Inc.
678-252-4364
Kiran,
Not sure if the same in 7.0.1, but in HelpDesk 6.0, this is where I
would look. In the My Requests table properties on the Remedy Requester
form under Field Properties/Advanced Display the Size of Chunk is
probably set to 10.
Mac Rhoades
From: Action Request System discussion list
field but I don't
believe this is a table field and if it is, it is hidden well.
Mac Rhoades
Sr. Remedy Developer
IT Application Development
DataPath, Inc.
678-252-4364
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, October
the mouse on a line in the list and then a
different view of the HelpDesk comes up. It's like when you go to the
doctor and tell him that it hurts when you do that, the doctor says,
don't do that.
Mac Rhoades
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
Fred,
I have already tried that but it did not work, although that sounds like
it should. Thanks anyway.
Mac Rhoades
Sr. Remedy Developer
IT Application Development
DataPath, Inc.
678-252-4364
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
be done at all?
Thanks,
Mac Rhoades
Disclaimer for DataPath
This electronic message, together with any attachments, is intended exclusively
for the individual or entity to which it is addressed.
This communication may contain information that is privileged or confidential
List as a table field in any HelpDesk
view so I cannot go into the properties to disable the Drill Down
option. If it is there somewhere it is well hidden. It comes up at the
top (in our views) when I select the Search button.
Mac Rhoades
From: Action Request System discussion list(ARSList
I don't have any specific spots in mind, but Food Network has had specials on
BBQ places around the country. You might try their web site to do some research.
--Original Message--
From: Rick Cook
To: arslist@ARSLIST.ORG
ReplyTo: arslist@ARSLIST.ORG
Sent: Jun 13, 2008 11:46
Subject: OT:
Have you tried selecting None under Group Type on the Group form?
Mac Rhoades
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Wednesday, March 26, 2008 2:18 PM
To: arslist@ARSLIST.ORG
Subject: Inactivate
All,
Just an update for those interested. I went to an ATT store, got the
package for $3.99 and 0.59 per minute and will drop it as soon as the
bill comes in (that was actually recommended by the store clerk).
Mac Rhoades
Sr. Remedy Developer
IT Application Development
DataPath, Inc
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