Re: Issue with date range for a report in ARS v8.1

list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nyall McCavitt Sent: Friday, October 02, 2015 5:27 PM To: arslist@ARSLIST.ORG Subject: Issue with date range for a report in ARS v8.1   ** Hi,   Just come across an interesting issue with reporting

Issue with date range for a report in ARS v8.1

found anything useful yet. Has anyone esle come across this issue? Thanks. Nyall McCavitt Sent from Outlook ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Deactivation of Knowledge Articles

Hi, Does anyone know of a method to deactivate many Knowledge Articles in one go? I have about 3000 articles to make so that they are no longer visible in a search. Thanks in advance. Nyall [Description :

Re: Deactivation of Knowledge Articles

To: arslist@ARSLIST.ORG Subject: Re: Deactivation of Knowledge Articles ** Which version? If 7.6.x and greater, and you can qualify those articles somehow, you should be able to run an escalation on the KAM:Knowledge Article Manager form. On Wed, Sep 24, 2014 at 1:33 PM, Nyall MCCAVITT nmccav

Re: Deactivation of Knowledge Articles

of Knowledge Articles ** You could probably set the article status to Retired.. unless you are looking to forcefully delete the records? I haven't done this so purely hypothetical. On Wed, Sep 24, 2014 at 1:57 PM, Nyall MCCAVITT nmccav...@aubay.commailto:nmccav...@aubay.com wrote: ** Hi Tauf

Re: Perl script runs == but not under a run process

Hi, Try calling the perl script from a shell script. My solaris environment prevents the Remedy systmem from calling the perl scripts directly but everything runs fine via a shell script. Hope that this helps. Nyall On Nov 14, 2013 8:34 PM, patrick zandi remedy...@gmail.com wrote: ** We

Re: Problems with Sync Cache Remedy 7.6.0.4

Hi, Sometimes the local cache of the web browser needs to be cleared as well as synching the cache. Nyall On Nov 6, 2013 4:37 PM, team.rem...@libero.it team.rem...@libero.it wrote: Hi all, we made the Upgrade to AR Server 7.6.0.4 SP5 and ITSM 7.6.04 SP4. We added some columns to

Re: Menu match stopped working after bouncing service

** Hi, I had this issue with ARS V7.1. There were 2 workarounds that I found for this but these only partially succeeded. The first was to disable the $MENU$ pattern matching on the field concerned. Save the modification then re-apply $MENU$ pattern matching. This obviously only works for

Re: Table columns on mid-tier

** Hi, On the properties tab of the table field, do you have 'Auto Fit Columns' selected? If so, you could try unselecting this but you may need to adjust the individual column size for each column in the table. Hope that this helps. Nyall Mahan, Janet L [EQ] wrote: ** We are

Re: weird IP addresses in the logs

Hi, I reported a similar issue to Support and the explanation I got was that the information displayed was a GUID created by Mid-Tier. I didn't get any explanation as to why this GUID was displayed and not the real IP address. It has only happened once but for me it coincided with a login

Re: weird IP addresses in the logs

** Hi, Thanks for the info. Now why couldn't Support have said this. Thanks again. Nyall Axton wrote: Because with reverse proxies, nat, and some other things, you can not reliably get an ip from the client. So in BMC's effort to enforce their licensing model, this is the best they

Re: Crystal Reports in v7

Hi, I have seen a similar one to this which was due to the V7 client being installed over the previous V6 clients. Our solution was to uninstall all Remedy clients and re-install the V7 clients. Perhaps there is an old dll or registry entry that is causing the issue? Hope that this helps.

Re: (Pattern - $MENU$) Problem

Hi, I recently got this error message when our Oracle 10g database was upgraded to the latest patch level. I found that if you remove the $MENU$ key word from the field attributes, save the form and then add the $MENU$ key word back again then the error message will not appear again. Hope

Issue with Installation of Remedy Mid-Tier 7.1 on RedHat Linux

redhat-release-[0-9] | egrep -i release I am trying to debug an installation issue. I can run Remedy Mid-Tier 7.01 but not 7.1. Thanks in advance. Nyall McCavitt ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: Custom ARS 6.3 apps on ARS 7.1

Hi, I have just done this for our Development Server running ARS V6.on Solaris 9 with Oracle 9.2. This has been successfully upgraded to ARS V7.1 on Solaris 10 with Oracle 10g. We have a mixture of custom apps and ITSM V5.6. So far only one 'gotcha' which was with the command line

Re: Custom ARS 6.3 apps on ARS 7.1

Hi, The group IDs is not an issue yet as we have not yet migrated to ITSM V7 and so we don't have the SLM module. We are still running SLA. I installed ARS V7.1 on a new server, pointing at the existing Oracle 9i database. The installation program did the database upgrade. I then obtained a

Debugging Issue with View Form and a DB LINK

Hi, Environment: ARS 6.0.1 patch 1497 running on Solaris 9 against a remote Oracle 9.2 database. I have created a View Form via a DB Link to another oracle database. The view form is saved and the ID field of the View Form is mapped to an integer field of 15 characters in length. However

Re: Debugging Issue with View Form and a DB LINK

Hi, Unfortunately I can't change the data. It is coming from an external source (actually a MySQL database) which is then imported into an Oracle database for processing by a different project. I am then trying to access the same data within Remedy for a specific Remedy application. Perhaps

Re: Debugging Issue with View Form and a DB LINK (RESOLVED)

issue. Thanks. Nyall Nyall McCavitt wrote: Hi, Environment: ARS 6.0.1 patch 1497 running on Solaris 9 against a remote Oracle 9.2 database. I have created a View Form via a DB Link to another oracle database. The view form is saved and the ID field of the View Form is mapped to an integer

Re: Debugging Issue with View Form and a DB LINK

Hi, We are looking into different ways to deal with this issue and we will certainly be taking your suggestion on board. Thanks for this. We are using a DB Link to create a View Form within the Remedy System so we are not using a local DB view. Thanks. Nyall Grooms, Frederick W wrote:

Re: Missing Filter Details

Hi, Have you got the option View then Details set or is it set to List? From the Admin Tool you can select View from the menu to see what is currently selected? Hope that this helps. Nyall Frank Caruso wrote: ** Very strange I can no longer see Filter details in the Admin tool. All I

Re: Diary Field in mid-tier not displaying data

Hi, Well I just had this issue but only with IE and Mid-Tier with one particular Diary field on a form that had a number of other Diary fields which displayed correctly. After discussion with Support, who could not replicate the issue, we eventually found that accessing the form and field

Question on using ARSPerl to determine if an entry exists in a form

Hi, I can use ARSPerl to create new entries in various forms but I can't seem to easily find a way to determine if a particular entry exists in a form. For example, I need to determine if a given user exists in the form SHR:People. I can use the ars_LoadQualifier call to input the query

Re: Question on using ARSPerl to determine if an entry exists in a form

, LLC [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nyall McCavitt Sent: Wednesday, October 03, 2007 9:41 AM To: arslist@ARSLIST.ORG Subject: Question on using ARSPerl to determine if an entry exists in a form

Re: AR System Developer Studio Wishlists

** Hi, I have had this one as an RFE for a number of years now but with no success. Nyall Eric Roys wrote: ** Id like the ability to disable one or multiple actions in an active link or filter instead of having to delete/re-add the action during troubleshooting. Eric

Re: Sync database logs...

** Hi, I am just about to do the sync as I have just installed the ITSM 7 apps (version 7.0.2 for Windows and Oracle 10g), specifically Incident, Problem and Asset. Although the installation completed when I checked the installation logs there was a large amount of workflow definitions and

Re: DST Issue

Title: DST Issue ** Hi, Is the TimeZone parameter set on the Remedy User Tool? Check from Tools, Options then in the 'Locale' tab. I was caught out by this on Monday. Hope that this helps. Nyall Shellman, David wrote: ** I know this one has taken a beating with the time

Re: Remedy Contractors needed - URGENT -

Hi, More than likely it is referring to the European Economic Community (EEC) but translated into the French i.e. Communauté Economique Européenne hence CEE. Thanks. Nyall Quoting Jarl Grøneng [EMAIL PROTECTED]: Probably people living in CEE(Central and Eastern Europe). -- Jarl On

Re: Midtier 7 - Performance Increase ?

Hi, I am in the process of upgrading Midtier V6.3 patch 18 to Midtier V7.0.1 but on solaris/apache/tomcat againt our V6.0.1 Remedy Server. I have noticed a slight improvement in terms of speed but not much. We also have a number of unresolved issues with this upgrade relating to the

Re: Midtier 7 - Performance Increase ?

a caught exception error so far. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nyall McCavitt Sent: Thursday, October 26, 2006 11:10 AM To: arslist@ARSLIST.ORG Subject: Re: Midtier 7 - Performance Increase ? Hi, I am

Re: request crashing user tool - malloc failed

** Hi, Just thought that I would keep you up to date on this issue. In turns at that one of the tickets that was causing this problem had a diary field of over 900MB!! I have isolated the relevant tickets ( 5 other tickets with a diary field of around 300MB is size), exported the data at the

Re: request crashing user tool - malloc failed

** Hi, Unfortunately in our case the Work Log is only ever updated manually. Thanks for the suggestion of extracting via filters. I may consider using that technique. Nyall Nisha RAMTRI wrote: ** Hello Nyall, We were also facing this problem here. Actually we have

Re: request crashing user tool - malloc failed

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nyall McCavitt Sent: Friday, September 15, 2006 8:38 AM To: arslist@ARSLIST.ORG Subject: Re: request crashing user tool - malloc failed To: arslist@ARSLIST.ORG Subject: Re

Re: request crashing user tool - malloc failed

Hi, I have a similar situation with my system: ARS Server V6.00.01 patch 1497 Solaris 5.9 Oracle 9.2.0.7.0 Each access to the affected ticket causes 100MB of ram to be used by the arserverd process. When a certain amount of ram has been used arserverd crashes and armonitor restarts. SQL trace

Re: request crashing user tool - malloc failed

Title: RE: request crashing user tool - malloc failed ** Hi, I think that you are along the correct lines here except that I don't expect that for these particular entries that there would be any large diary entries but as I am rusty on SQL then I am not sure of the exact Oracle commands