Re: UNSUBSCRIBE

2009-08-25 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 24, 2009 11:01 To: arslist@ARSLIST.ORG Subject: Re: UNSUBSCRIBE HAH Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043

Weird Unicode error in remedy when querying AD via the LDAP and a vendor form

2009-08-24 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
ARERR [9062] Error encountered during string conversion from Unicode : string ;yêÇÕáB¬bÛã=·Ø Remedy 6.3 (no patch) Windows/Sql Server Has anyone seen the above error message when querying AD? Is there a fix that doesn't involve patching? It only happens on some accounts, but on

Re: UNSUBSCRIBE

2009-08-24 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
HAH Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Widowfield Sent: Tuesday, August 11, 2009 8:35 AM To:

Re: Weird Unicode error in remedy when querying AD via the LDAP and a vendor form

2009-08-24 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 24, 2009 11:48 AM To: arslist@ARSLIST.ORG Subject: Weird Unicode error in remedy when querying AD via the LDAP and a vendor form

Re: Encouraging Float License Users to Log Off When Inactive

2009-08-10 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
How about this: Your users don't actually take a float license unless/until they modify a ticket created by someone else? Why is it that they grab a float license when doing things that don't require a float license? If they are not performing tasks that require a float license, then they

Re: user requests to receive notifications only from 12am-6am (UNCLASSIFIED)

2009-08-10 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I'm thinking a filter running against the AR System Email Messages form that will run on Submit and set the Send Message to no if it is the user and the time. Then an Escalation to reverse. See below: Filter: Run If: 'To' = anhthien.ngu...@us.army.mil AND ($TIME$ 6:00 AM OR $TIME$

Re: user requests to receive notifications only from 12am-6am (UNCLASSIFIED)

2009-08-10 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
from 12am-6am (UNCLASSIFIED) how about a escalation that disables the outgoing email configuration at 12am and enables it at 6am. From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH

results list height

2009-08-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I have a user who wants to expand the height of his results list whenever remedy returns his query. I thought if he dragged the bar down to expand the results list height that it would retain the new height, however, whenever he closes his search window and opens a new search window, then performs

Loadtesting the MidTier

2009-08-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, August 05, 2009 3:02 PM To: 'arslist@ARSLIST.ORG' Subject: Has anyone had any experience with silkperformer for load testing the mid tier

silkperformer

2009-08-06 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Has anyone had any experience with silkperformer for load testing the mid tier? Looking at using MT7.1. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043

Re: Blocking request for editing by another user

2009-07-29 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Create a field on the form, and a button. The button will show Lock/Unlock. The basic premise will be that users can lock or unlock a ticket. If a ticket is unlocked, then the button will display Lock. If the ticket is locked, then button will display Unlock. If a user hits the Lock button,

Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

2009-07-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Make sure the Host ID is correct on all of your licenses you have installed. Check this by going to add a new license. Select the Product Feature of AR Server and note the Host ID that remedy pulls. Next, check your license keys that you've already installed to ensure they are referencing the

Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

2009-07-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Additionally, try logging into only that server with your admin tool. If you receive the standard message stating: This version of the Action Request System(R) is ready for use or evaluation without purchasing or activiating an authorization key. For unlimited capabilities, contact your sales

Re: CMDB and Discovery

2009-05-20 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Discovery to CMDB using CMDB API calls -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil To: arslist@ARSLIST.ORG Sent: Wed, 20 May 2009 12:56 pm Subject: CMDB

CMDB and Discovery

2009-05-20 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
BMC Remedy 7.1 Hello all. I am curious as to what all is required if I were to want to use BMC Discovery to populate the CMDB? Would I only need CMDB, Discovery, and DSL, or would there be additional utilities or tools required (other than the obvious, such as arserver)? I am mainly

Re: CMDB and Discovery

2009-05-20 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, May 20, 2009 12:56 PM To: arslist@ARSLIST.ORG

Re: Need help parsing out Ticket Number using Remedy workflow

2009-03-03 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
If you had a prefix, such as TKT on your ticket number, such that your ticket number might be TKT000123123, then you could do this: Set tmpInt = STRSTRC($Message Body$, TKT) Set tmpTkt = SUBSTR($Message Body$, $tmpInt$ -3, 12) That might work, I'm not sure if the carriage returns would pose a

Re: Need help parsing out Ticket Number using Remedy workflow

2009-03-03 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Yeah, I usually run the statements together, but that tends to cause confusion when I post those to the list, so I typically break them out into each step. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action

artask and vista

2009-02-27 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Remedy User Tool version 7.1 and Vista. How to get .artask files to work? They currently do not do anything. Thanks, Gary Opela, Jr. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum

Re: Remedy Developer, Colorado Springs

2009-02-24 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
When did 7 go into beta? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, February 24, 2009 2:30 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developer, Colorado Springs ** Pretty much! Anyone

Re: Need for Systems Adminsitrators with TS/SCI Full Scope Polygraph Clearances (Maryland)

2009-02-23 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
You are paying not only for the polygraph test, but for the tests that debunk it, and the tests that support it! Just my 2Cents. I think they are useless, as from what I've seen, there are more false-positives than correct positives! Gary -Original Message- From: Action Request System

Re: Wildcard question

2009-02-19 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Try using: Field LIKE %% I think that is what it is, anyways. I've seen it done, but it's been a long time and a few different jobs ago. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rocky Rockwell Sent:

Re: Can't submit issue through BMC's web site?

2009-01-23 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Wow, it must hang out with my wife a lot! Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Friday, January 23, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: OT: Can't submit issue through BMC's

Re: ARS 7.5?

2009-01-16 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Great, now I'm unsupported :( Gary ARS 6.3 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Friday, January 16, 2009 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5? And if you go into the ITSM

Re: ARS 7.5?

2009-01-16 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
ends.. ars 6.3 is now unsupported, ars 7.5 is based on open source -- and thus the Gov will not allow you to use it as well. (this might end up getting changed -- but for now) On Fri, Jan 16, 2009 at 2:40 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil wrote

Re: Remedy 7 Upgrade Project Plan (with Milestones)

2009-01-14 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I have one with just a few milestones: Milestone 1: Begin Milestone 2: False Sense of Hope Milestone 3: Unwelcomed Sense of Reality Milestone 4: Manic Depression Milestone 5: Desperation Milestone 6: Quit your Job Milestone 7: Go Fishing That's pretty much it. Gary -Original Message-

Re: Active Link works on dev; not on prod

2009-01-08 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, January 07, 2009 3:15 PM To: arslist@ARSLIST.ORG Subject: Re: Active Link works on dev; not on prod The solution; use the $LASTCOUNT$ keyword. Since I'm running

Active Link works on dev; not on prod

2009-01-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer So, I just developed a form and some active links on dev, then imported them into prod, and one of the ALs doesn't work. So, the active link does a set fields. It sets 'Ticket Count' = $tbl_Tickets$ On dev, this will set the Ticket Count

Re: Active Link works on dev; not on prod

2009-01-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
; not on prod Permissions? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, January 07, 2009 2:50 PM To: arslist@ARSLIST.ORG Subject: Active Link works on dev

Re: Active Link works on dev; not on prod

2009-01-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
puts the row number of the currently selected row into the Integer field Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, January 07, 2009 2:50 PM To: arslist@ARSLIST.ORG Subject: Active

Re: Active Link works on dev; not on prod

2009-01-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, January 07, 2009 2:50 PM To: arslist@ARSLIST.ORG Subject: Active Link works on dev; not on prod AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer So, I just developed a form and some

Re: Active Link works on dev; not on prod

2009-01-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
as in the table field.. Select count(*) from view_name where condition Joe From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil To: arslist@ARSLIST.ORG Sent: Wednesday, January 7, 2009 4:11:59 PM Subject: Re: Active Link works on dev; not on prod

Re: Active Link works on dev; not on prod

2009-01-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
equal to a table puts the row number of the currently selected row into the Integer field Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, January 07, 2009 2:50 PM To: arslist

Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

2009-01-06 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
How much can it possibly cost to put on one of these? Isn't the entry fees of the people enough to cover the costs? I think that if someone on the list was motivated enough, they might could even make some money by putting it on. If you have it somewhere, like here in OKC, it would be a lot

Re: Open Window, Open tab

2009-01-06 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Hey Lisa, I think that you can do an active link that will cause that page handle to be on top. It might be a set focus action or something, I cannot remember off the top of my head. You could add a display only field to your form, and whenever you do your open window, set that field. Then, the

Re: XtremeAir (Viewlet)

2009-01-02 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Hey, thanks for adding a link to something we can see. Gidd, one question, is that your head? :) Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gidd Sent: Wednesday, December 31, 2008 9:47 AM To: arslist@ARSLIST.ORG

Re: ADV:XtremeAir (NEW INTERFACE)

2008-12-29 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Well, too bad I cannot download the adobe air here at work. I don't have internet at home either, but I trust that you've done a good job with it. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gidd Sent: Monday,

Re: ADV:XtremeAir (NEW INTERFACE)

2008-12-29 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72

Re: Creating Decrementing value in Table

2008-12-24 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I'm assuming that whenever you 'delete' a record, you are simply changing the status so that it doesn't show up on the table, then refreshing the table. You could add a filter that runs on the child form, the one from which the table is pulling its data, and have that filter run whenever the

Re: Creating Decrementing value in Table

2008-12-24 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
amount of time to update the records? Regards, Amey On Wed, Dec 24, 2008 at 9:57 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil wrote: I'm assuming that whenever you 'delete' a record, you are simply changing the status so that it doesn't show up on the table

Re: Escalation timings

2008-12-17 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
This is interesting, because A will run twice before C runs, but you have to factor in the queueing up, as well as the duration of each escalation. Let's say that: A takes 4 minutes B takes 4 minutes C takes 8 minutes We would get the following execution table (factoring in queueing and duration

Re: SQL statement error

2008-12-17 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Do a set fields from direct SQL. Have your sql query be: SELECT max($PO Number$) + 1 FROM AST_PurchaseOrder Map your PO Number field at the bottom to $1$ Is this what you are doing? Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList)

Re: SQL statement error

2008-12-17 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
statement error Yes - that's exactly what I'm doing. I am doing it via a Set Fields action. I don't want to do this through a Direct SQL If Action, do I? Laurie Muhlethaler Remedy Developer / Administrator On Wed, 17 Dec 2008 13:31:06 -0600, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela

Re: SQL statement error

2008-12-17 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
@ARSLIST.ORG Subject: Re: SQL statement error Yes - that's exactly what I'm doing. I am doing it via a Set Fields action. I don't want to do this through a Direct SQL If Action, do I? Laurie Muhlethaler Remedy Developer / Administrator On Wed, 17 Dec 2008 13:31:06 -0600, Opela, Gary L CTR USAF AFMC 72 CS

Re: SQL statement error

2008-12-17 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
/ Administrator On Wed, 17 Dec 2008 13:31:06 -0600, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil wrote: Do a set fields from direct SQL. Have your sql query be: SELECT max($PO Number$) + 1 FROM AST_PurchaseOrder Map your PO Number field at the bottom to $1$ Is this what you

Re: floating licenses

2008-12-17 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
is when a user logs in. I believe that when a floating user logs in, the log statement would read FLOAT GRANT WRITE when they do. On Tue, Dec 16, 2008 at 2:20 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil wrote: ** I just want to make sure that I'm clear on one thing

Re: floating licenses

2008-12-17 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
they do. On Tue, Dec 16, 2008 at 2:20 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil wrote: ** I just want to make sure that I'm clear on one thing. If a user has a floating license, will remedy assign them the license before they must have it? Basically, if the user

Re: Select distinct from api

2008-12-16 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I'm not well versed with the APIs, but I doubt you could do a SELECT DISTinct, you would likely have to really work some other routes to get the same effect. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Monty Sent:

Re: Select distinct from api

2008-12-16 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
, December 16, 2008 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: Select distinct from api so we need to devise a method to count after the query and filter from there? - Original Message - From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil Newsgroups

Re: Filter sequencing

2008-12-16 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I also think it might have something to do with the phase of the moon. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Tuesday, December 16, 2008 6:12 AM To: arslist@ARSLIST.ORG Subject: Re:

floating licenses

2008-12-16 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I just want to make sure that I'm clear on one thing. If a user has a floating license, will remedy assign them the license before they must have it? Basically, if the user is just submitting, modifying their own, and querying, will remedy go ahead and assign a ticket? I think it probably will,

Re: OT:Holiday Humor - Gifts for Men

2008-12-15 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Yeah, basically, if you can understand why we might like it, then we probably won't like it. It's a guy thing. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Friday, December 12, 2008 7:56 PM To:

Re: Using value from a SQL menu in another SQL menu's query

2008-12-15 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Ravi, try referencing the field ID of the txt_CUSTNAME, such as %536870914%, in the SQL Query. You might have to work with it a little, I cannot think off the top of my head using a field ID in a direct SQL menu, but I think it will work. The menus don't see the field names, just the IDs. Thanks,

Re: AW: Using value from a SQL menu in another SQL menu's query

2008-12-15 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Ravi Martin, Conny wrote: You should enclose the fieldid in $ not in % -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Gesendet: Montag, 15. Dezember 2008 19:54

Re: Holiday Humor - Gifts for Men

2008-12-12 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I actually tried to get dirt for Christmas. My wife balked though. We have a new house, and the builder had scraped away most of the top soil on my 1 acre plot to build a sturdy foundation. He had hauled in dirt, but unfortunately, we had quite a lot of rain this year, and all of it washed away

Re: Pushing XML out

2008-12-12 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I do not have a complete answer, sorry. You could use a filter guide (probably several of them) to build the XML statements needed, and then store them in a 0 - length display only field. How you would get them to a URL, I do not know. I guess maybe you could just use the Active Link - Run

Re: Object list is on wrong screen.

2008-12-10 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
the file and start up the client. The menu will now display in the upper left corner of the single monitor. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09

Re: Object list is on wrong screen.

2008-12-10 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: 09 December 2008 17:10 To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Well, I sent it off to my customer to try, but I think that he had already

Re: Object list is on wrong screen.

2008-12-10 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: 10 December 2008 13:44 To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. I almost see it as an OS issue then... The OS should take care of that. But I'm sure

Object list is on wrong screen.

2008-12-09 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I have a user who moved from dual-monitors to single monitors and unfortunately the object list window is opening on the non-existent second monitor. I had him wipe out his ar.ini, just to see if maybe that is where remedy stored the location of the pop-up, but that didn't work. Does anyone

Re: Object list is on wrong screen.

2008-12-09 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 10:23 AM To: arslist@ARSLIST.ORG Subject: Object list is on wrong screen. I have a user who moved from dual-monitors

Re: Object list is on wrong screen. (U)

2008-12-09 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Enterprise Remedy Administrator Office # 703-601-0789 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday

Re: Object list is on wrong screen.

2008-12-09 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
the years. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 9:23 AM To: arslist@ARSLIST.ORG Subject: Object list is on wrong screen. ** I have

Re: Object list is on wrong screen.

2008-12-09 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Wow thanks! This is crazy. It's like trying to reprogram a setting in your car, Put the key in the ignition, press the brake twice, the gas once

Re: Looking for Work

2008-12-09 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Alan, I'm sorry for the loss of your job. I was really hoping not to see any of our remedy family become spontaneously unemployed. I wish you the best of luck in your pursues. Thankfully, the remedy market is alive and well if you don't mind moving around a bit. Gary Opela, Jr. -Original

Re: How to find the IP adress

2008-12-05 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Ahh, I hate this.. That is a user whom is connected through the mid-tier. Basically, remedy cannot see their IP address because of network settings, or something, I forget why. They may not even be connecting from a different address. My arerror.log is full of these, and it actually causes a few

Re: Sending Emails to Groups

2008-12-05 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Sree, I think that your logic sounds solid, however I am not going to test it :) Setting a ticket assigned to 'Public', I don't think would send emails out to people, but I'm not going to take a chance on it by testing it. I know for a fact that setting an assigned to field to 0 will send out to

Re: OT - Friday Humor

2008-12-05 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Haha, Jennifer, that was funny. Thanks for making my day with your follow-up humour. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer L Sent: Friday, December 05, 2008 8:50 AM To: arslist@ARSLIST.ORG

Re: PERFORM-ACTION-OPEN-URL not firing on midtier

2008-12-05 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Try putting a file::\ in front of the URL, I think. You might have to dig around for the exact syntax. I'm not sure if this will fix it or not, but it seems like a familiar idea to me. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]

Re: Active Link Error

2008-12-04 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I would suggest using a filter rather than an active link. The filter would execute on modify if 'Work Info' = 'DB.Work Info' or by checking the ztmp field you have. Filters are better to use than active links if you are trying to enforce anything. Thanks, Gary Opela, Jr. -Original

Re: “Save” button automatically set when editing form in Admin t ool

2008-12-04 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I usually notice it when changing versions of remedy, it seems that it wants to 'adjust' some things. Also, I see it some times whenever I add a new object, the next time I open the form it does that. I usually just close it, ignoring the message, in the event I accidentally did something, then

Re: ITSM 7 Patch 009

2008-12-04 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Chris, I believe the cliché holiday would be: Christmahannukwanizica. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, December 04, 2008 1:03 PM To: arslist@ARSLIST.ORG Subject: ITSM 7 Patch 009 **

Re: 7.1 Password Management

2008-12-03 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
You could lock down all versions less than version 7.1 from being able to log in, at least that way you don't get users with weak passwords who have access to the system. I would imagine that there is an amount of client side code that would have to be utilized also, so that's probably why it has

Re: Adding a Group - doesn't appear in Roles form?

2008-11-20 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I've found that if adding a group through the mid-tier, I experience this. If I created it in the user tool, then it worked like a charm. That was with ARS 7.1, I don't remember which patch though. Gary -Original Message- From: Action Request System discussion list(ARSList)

Re: Admin tool changing license type?

2008-11-18 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Which version of ARServer and ARAdmin? Patch Levels? Database and server OS? If it matches mine, I'm game for trying it, as long as it doesn't really change what ARS sees, just what is displayed in the admin tool If it's really a bug, and if it changes what ARS sees, then we need to get an

Re: Email Engine 7.1 P5

2008-11-18 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I've run that before at a different site. I never saw any problems, but one of my log files was getting spammed with messages saying something about an unknown version of java, if I remember correctly. Gary -Original Message- From: Action Request System discussion list(ARSList)

Re: ARS for non Trouble Ticketing applications

2008-11-14 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Sam, I've written applications that perform the following non-help desk functionality: Vacation tracking approval Knowledge base Report Generator Purchase Request Flow I'm sure there are more, but you can do anything you can think of. Heck, remedy does a lot of their support site web pages

Re: ARS for non Trouble Ticketing applications

2008-11-14 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, November 14, 2008 10:51 To: arslist@ARSLIST.ORG Subject: Re: ARS for non Trouble Ticketing applications Sam, I've written applications that perform the following non-help desk

Re: how can I capture system ID

2008-11-13 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Well, I feel bad for you. Sorry everyone is so mean. I think there is a language barrier that is making it difficult, and a cultural barrier. If you are just trying to get the user's remedy id, it is $USER$. If you are talking about their windows id or their IP Address, then that is not so

Re: Does any one how to do the archiving records in ARS 7.0 version

2008-11-13 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
You all always talk about this being a professional place, so people should give their full names. The actions I've seen and the posts I've seen over the last few days are much less than professional. It reminds me quite a lot of middle school, in fact. Gok, do you have any of the remedy manuals?

User having issue printing reports.

2008-11-12 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
ARS Server version 6.3, user tool 7.1p4. Non-admin users, whenever they select one or more tickets, and then go to Tools - reporting and then select a report, whenever they try to run the report, they get the error saying that no unqualified searches are allowed. I log in to the same computer

Re: Query question (UNCLASSIFIED)

2008-11-05 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I don't believe there is a way to control how many results are returned by a single query. The only way that you can limit number of results is through Tools - Options and adjust the setting there, but that will affect all queries. Thanks, Gary -Original Message- From: Action Request

Re: RSP 7.X?

2008-11-04 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Lisa, I found all of the classes fairly easy and straightforward. If you've been developing remedy solutions for awhile, especially if you have much custom experience, then the classes should be cake for you. The final class, where you actually earn your RSP, involves spending around 3 or 4 days

Re: Friday Humor

2008-10-31 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Hahahaha! That was too funny... Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Gallagher Sent: Friday, October 31, 2008 1:19 PM To: arslist@ARSLIST.ORG Subject: OT:Friday Humor Q: Why do programmers celebrate

Re: Adding days to a Date field in a qualification doesn't work

2008-10-29 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
You could additionally push the value from the date/time field (integer) into a plain character field. This will give the usable date format, such as 10/27/2008 05:22:01AM. Then, you could do another set fields to the Date Field that takes just the first 10 characters of what is in the char field,

Re: Adding days to a Date field in a qualification doesn't work

2008-10-27 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Yeah, I think that doug is on to something here. The $DATE$ keyword is referring to seconds, I believe, and thus you need to add six months worth of seconds. Note, that $DATE$ calculates to midnight that day, so if you need to calculate six months from now, then you will likely need to use

Re: Carriage Return

2008-10-27 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
You will need to expand the window by clicking on the elipses (...). Whenever the box is expanded, do your set fields or whatever: Value: $Field$ + + $Field$ + If you put in an opening double quote, then hit enter, it will return to the next line, and then add your closing double quote.

Re: RANT: Support Finally Got under my skin

2008-10-24 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I am almost scared to ask this question, Chris, but have you checked in the admin tool under File - Server Information, Log Files - Client Side Logging Group to see which group is set there? I don't think that your original issue was with logging, but I just thought that I would point out that it

Re: RANT: Support Finally Got under my skin

2008-10-24 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I guess I never got around to my main point: It is possible to have a non-administrative account that can log filters. Gary -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, October 24, 2008 7:32 AM To: arslist@ARSLIST.ORG Subject: RE: RANT: Support Finally

Re: RANT: Support Finally Got under my skin

2008-10-24 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I agree with LJ. Chris, try setting an explicit group for logging, then giving your login account that same explicit group. Try it out again, and see how it works. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ

Re: RANT: Support Finally Got under my skin

2008-10-24 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
, contact the sender and delete them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, October 24, 2008 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: RANT: Support Finally Got under

Re: IP Conflict no longer captures IP addresses?

2008-10-23 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
. Our work around is that he will use the designer from the server but I felt like an idiot when I told him that we could confirm the IP addresses no problem. Jason On Wed, Oct 22, 2008 at 1:44 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote

Re: IP Conflict no longer captures IP addresses?

2008-10-22 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
You guys are using the client tool and not mid-tier, correct? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Wednesday, October 22, 2008 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: IP Conflict no longer

Re: BMC Elite?

2008-10-21 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I'm guessing that they did an initial 'Harvest' of the ARSList for email addresses. If you have opted out, and are receiving the emails again, it is my guess that maybe one of the people who signed up on the site has invited you. There is a handy Invite link where you can invite a friend to join.

Re: BMC Elite?

2008-10-20 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Yeah, it's a good site. I actually go there several times a day. Just opt out if you wish to no longer receive the emails. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Luksha, Timothy Sent: Monday, October 20, 2008

Urgent: Active Directory Connection is Failing

2008-10-18 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Well, I hope someone out there is watching the list tonight. So, here's the deal, we just upgraded servers, and now my active directory server quit working. We kept the same server name, new IP though, and new MAC. I have applied all licenses successfully. We are running Windows

Re: Urgent: Active Directory Connection is Failing

2008-10-18 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
, but did the upgrade change your AD timeout settings? Rick On Sat, Oct 18, 2008 at 4:50 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: ** Well, I hope someone out there is watching the list tonight. So, here's the deal, we just upgraded

Re: Urgent: Active Directory Connection is Failing

2008-10-18 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
, Oct 18, 2008 at 4:50 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: ** Well, I hope someone out there is watching the list tonight. So, here's the deal, we just upgraded servers, and now my active directory server quit working

Re: Urgent: Active Directory Connection is Failing

2008-10-18 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
? Rick On Sat, Oct 18, 2008 at 4:50 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: ** Well, I hope someone out there is watching the list tonight. So, here's the deal, we just upgraded servers, and now my active directory server quit working. We kept the same

Re: Urgent: Active Directory Connection is Failing

2008-10-18 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
: Was it a Windows upgrade? Did the firewall get turned on? On 10/18/08, Rick Cook [EMAIL PROTECTED] wrote: Not sure what you upgraded, but did the upgrade change your AD timeout settings? Rick On Sat, Oct 18, 2008 at 4:50 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote

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