Hi Kevin,
This may a little bit of an obvious question but confirm that when you want to
do your search, you begin from the Asset Management Console and have selected
your test dataset. The reason why I ask this is that the dataset field gets
default populated with the BMC.ASSET (production
What does the manual say about license pools? We did this in 6.3 with
license pools. There is a bit of work to do to get it right.
Kind Regards,
Basil Webster
Remedy Developer
Siemens Southern Africa
IT Solutions and Services (Pty) Ltd
Infrastructure Operations
300 Janadel Avenue,
Hi,
Have you tried setting their home page to the other one in their
preferences in the user tool?
Kind Regards,
Basil Webster
Remedy Developer
Siemens Southern Africa
IT Solutions and Services (Pty) Ltd
Infrastructure Operations
300 Janadel Avenue, Halfway House, 1685
T :
Hi Chuck,
Thanks for this info. We have ITSM 7.0 installed, patch 8 and the tasks
are a serious problem for us. Busy making your recommended changes to
our dev environment so that we can test.
Kind Regards,
Basil Webster
Remedy Developer
Siemens Southern Africa
IT Solutions and
Hi All,
Trust the weekend was good to you.
I have a general enquiry regarding your experiences on the general
configuration and admin of your systems. I am a developer and in our
organization, my team have traditionally done all of this. However,
since we implemented ITSM around 5 months
Server 2005 , are you talking about MS SQL
Management Studio ?
Thanks,
Ravi
On Oct 21, 11:23 pm, Webster, Basil basil.webs...@siemens.com
wrote:
Hi Raj,
What is the error you get in the arerror log file. Is it something like
unable to contact the database?
We use SQL and I have often found
: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Webster, Basil
Sent: Thursday, October 22, 2009 3:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Where to make changes for DOMAIN change ?
Hi Raj,
Yes, I mean the SQL Management Studio in the case 2005. In 2000
list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Webster, Basil
Sent: Thursday, October 22, 2009 7:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Where to make changes for DOMAIN change ?
Well it is obvious that the app cannot connect to the DB.
Are there any other applications in the environment
Hi Raj,
What is the error you get in the arerror log file. Is it something like
unable to contact the database?
We use SQL and I have often found that you need to load the SQL client
tools on the app server before the AR Server will connect, even though
you can ping or tracert to the db server.
Hi All,
We are running ITSM 7.0 and have not been able to find how to run a
report which reflects the time it has taken for a ticket to be resolved.
Basically from assigned to resolved, taking business hours and holidays
into consideration.
We run all our reports out of Business Objects
.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Webster, Basil
Sent: Wednesday, September 23, 2009 8:46 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.0 Reporting - Time Taken To Repair
**
Hi All,
We are running ITSM 7.0 and have not been able to find
Hi Jack,
We are using VMWare to run our applications machine. It is ESX Ver3.5
and our organization is shortly going to upgrade to 4. This version
allows more resource allocation in terms of CPU and RAM. Currently we
have 4 x CPU and 4GB RAM and have 65 fixed and 80 floating licenses
allocated
Hi Richard,
We have a similar situation. I have no idea of how Tivoli operates but
we are using a network backup product called NetBackup. Having had the
unfortunate experience of having to recover from a hardware failure, I
got the bad news that the backup guys could not create a server in
Hi Gordon,
John is quite right that those integration kits are available for
download, free. I don't think they are supported but speak under
correction.
We looked at the Lan2CMDB as we have LanDesk as our discovery tool. The
download basically gives you everything which is great but, there is
I have come across this a few times before. If Tyrone's suggestion does
not work then you have a bigger problem. The problem would be that there
used to be an AL with that name, someone tried to delete it but it did
not delete properly (maybe someone tried to create it and it did not
create
We used to have this type of config on a reporting server before. One AR
server was updated weekly (SQL restore) and the other monthly.
I our case there were only read actions happening. The server that it
was on was not a very wow machine (2 x 2ghx CPU, 4 gb RAM) and it
handled it. At the time
Hi All,
We have just installed ITSM (Incident, Problem, Change, CMDB, Asset), AR
Server V7.1, all with latest patches. OS is MS Win Server 2003 R2 with
SQL2005 Ent.
It is part of our install process, after the initial install, to change
the default password for ARAdmin but we get a SQL
I need a copy of this document for BMC AR Server V7.1, can someone
perhaps send a copy to me? The support site is not helpful at all.
Kind Regards,
Basil Webster
Siemens IT Solutions and Services (Pty) Ltd
Remedy Developer
Local Production Centre Infrastructure Operations
Siemens
Hi All,
I have got what is probably going to turn out to be a simple problem,
but the resolution is eluding me at present.
I created a view field with a simple bit of html text. The field has
public permissions only. The text is - marquee
behavior=alternatePlace your text here/marquee. On
when you try to set it to that field?
Joe D'Souza
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Webster, Basil
Sent: Thursday, October 18, 2007 4:14 PM
To: arslist@ARSLIST.ORG
Subject
Why not have a trigger field? Say a radio button, Yes\No. Only when this
trigger is activated, set to Yes, does your DSO filter fire. Add it to
the last set fields.
Kind Regards,
Basil Webster
Siemens IT Solutions and Services (Pty) Ltd
Remedy Developer
Local Production Centre
We don't use ITSM but you should be able to do this in the form called
User. This is one of the base forms that is imported with the ARS layer,
same as group. I would think that you should also have the 3 fixed
licenses, incl the one that Demo is using, available to use. You will
still be limited
I use a number of view forms in the same manner and I always set the
record ID field to int, 4. Never had a problem with this.
Kind Regards,
Basil Webster
Siemens IT Solutions and Services (Pty) Ltd
Remedy Developer
Local Production Centre Infrastructure Operations
Siemens Southern
I have never used the Set Change Flag but I do know that you won't be asked
this the question if you select Disable Change Flag for each field. Obviously
this would be a tedious operation for a large form. It's just another option,
if you were looking for one.
Regards,
Basil Webster
Remedy
Hi Daniel,
If the server is on V6.3 patch 18 and I want to stop anything less than patch
12 connecting, how would this be displayed or can you only stop lesser versions
connecting?
Regards,
Basil Webster
Remedy Developer
Siemens Business Services (Pty) Ltd
* E-Mail: [EMAIL PROTECTED]
, and
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Webster, Basil
Sent: Monday, February 19, 2007 2:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to check that the Remedy User is using a version accepted and
if not, is automatically
Hi All,
Since Master AR Suite was dropped we have been looking for an app \ tool
to aid in migrations, comparisons, finding workflow, documentation etc.
Currently we are taking a look at the Panacea Workflow Studio. It is a
big plus that they can give an evaluation on performance of workflow.
Hi Dan,
Slightly different spin. What about recording the pending start
date\time and end date\time and then add it to the SLA fix by time?
Whilst the ticket is in pending, stop the clock, ie escalations don't
run on it. When it comes out of pending, do the time calculation and add
it onto
Hi David,
Michael hit the nail on the head there (with both of his examples),
however, just for interest sakes, if you run row level access, you
cannot give ID 1 public permissions as this would defeat the object. We
had this exact problem and all we did was to create another field that
gets
Hi Jase,
We have tried to use the built in archiving on numerous occasions and it
let us down badly. From the archive form not being accessible to adding
of fields etc. These can lead to the loss of data.
What we did was use a similar approach as Remedy but build our own. We
took the
Hi Kelly,
I am not sure if I'm completely off track here, but it sounds like you
need to produce a CSV file for an integration into some other app. If it
is, then my story below will make sense and I agree with Rick.
We have had to do an integration to SAP where the customer did not want
Hi All,
Our Dev Server Config:-
Single Server running App and db, Win 2000 SP4, SQL 2000 SP4, AR 6.3
Patch 18.
Question 1:- When running an ARSignal or reload, the server takes about
a day to populate the group_cache table. All during this time we get the
ARERR 92 Timeout but is
This is what I have and I've never had a problem.
dateadd(second, Create Date Field + 7200, '1 Jan 1970'
Make sure that the number of seconds you add or subtract is correct according
to your timezone.
Regards,
Basil Webster
Remedy Developer
Siemens Business Services (Pty) Ltd
* E-Mail:
Could you be more specific?
We are running V6.3 on SQL 2000 SP4 but had problems with the first SP4
release. We were not aware of it but this was retracted and another released.
All I can tell you is that you should be on build 2195. In query analyzer, use
select @@version.
The errors that
Title: RE: RPC errors/server crashing
**
Just as a matter of interest, as I said in
my answer to your mail, we are experiencing the same thing, but we are running
on Windows Adv Server 2000 and SQL 2000. I am going to have a look through the
release notes and see if I can see anything.
We get this a lot and have thus far not managed to link it to anything specific
either. Support asked us to upgrade to the latest patch, 17, and get rid of
some other errors in the log file but this has not helped.
From my understanding, it is the thread that is shown that has crashed. We are
**
Hi All,
We have a major issue which has slowly been creeping up on
us. It was something that happened every now and then and has now become a
frequent visitor. Today seems to be the day that the wheels have come off. We
use the preference server on log in and we are getting
**
Hi Dave,
Ill add my bit to this too. As LJ
rightly said, investigate your maintenance plans. I would recommend that you
look in depth at this. As you know, having a sound DR plan is invaluable. The maintenance
plans have various options that can be selected to help fit in with your
Hi Jim,
I know this is coming in a bit late, seeing as though you have scheduled a
reboot for tomorrow.
We had this very problem. We are on Win 2000, SQL 2000, ARS V6.0.3. At the time
we were on patch 13. We found that the reboot would start up the escalations
but after a while they just
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