Re: OT: Client Sensitivity

? ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jose Manuel Huerta Guillén *Sent:* Friday, August 17, 2012 11:43 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: Client Sensitivity ** ** ** One of my customers is a healthcare

Re: OT: Client Sensitivity

: Client Sensitivity ** One of my customers is a healthcare organization (big one, with +6000 employees). We have done it like the next: - We use the profession field at CTM:People to mark it as doctor, nurse, administrative stuff, maganer, etc. - We customized HPD help Desk to show

Re: OT: Client Sensitivity

technical staff known if it is a doctor. - Client Sensitivity means that the employee is part of a critic healthcare chain (like a *triage* nurse at emergency, surgery doctor, ...). - VIP is used to mark senior management. - Impact is used to mark the spread of the incident (one person, few people, full

Re: Client Sensitivity

through so I apologize.. I thought he meant to ask how would you flag people that complain about nothing and everything for no reason at all more often than not.. I would use Client Sensitivity for customers whose assets contain sensitive confidential data so if their asset is reported having

Re: Client Sensitivity

Jose, This is from the ITSM 7 config guide. VIP is used to identify a very important individual within the organization. The Client Sensitivity field is used to designate certain individuals assensitive, meaning that they might require additional attention. I interpret this as a indication

Re: Client Sensitivity

: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén Sent: Monday, August 13, 2012 4:09 PM To: arslist@ARSLIST.ORG Subject: Client Sensitivity ** Hi, How do you interpret the client sensitivity? One of my customers uses

OT: Client Sensitivity

*To:* arslist@ARSLIST.ORG *Subject:* Client Sensitivity ** ** ** Hi, ** ** How do you interpret the client sensitivity? ** ** One of my customers uses it to mark people that are normally complaining for everything. Other customer uses it to mark people of critic

Client Sensitivity

Hi, How do you interpret the client sensitivity? One of my customers uses it to mark people that are normally complaining for everything. Other customer uses it to mark people of critic importance for the business processes. And other customer uses it to mark people that are not VIP

Re: Client Sensitivity

would be 5 and everything in between varying degrees of a ‘problem customer’.. Joe From: Jose Manuel Huerta Guillén Sent: Monday, August 13, 2012 7:09 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Client Sensitivity ** Hi, How do you interpret the client

Re: [EXTERNAL] Client Sensitivity

Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén Sent: Monday, August 13, 2012 5:09 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Client Sensitivity ** Hi, How do you interpret the client sensitivity? One of my customers uses it to mark

Re: Client Sensitivity

People form has a field called Client Sensitivity. Thanks Mahesh Sent from my iPhone On Aug 13, 2012, at 6:47 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** There is no default OTB field that you can mark such an attribute so its something that you might need to create. Its hard

Re: Client Sensitivity

I misread Jose’s posting, in a hurry to breeze through so I apologize.. I thought he meant to ask how would you flag people that complain about nothing and everything for no reason at all more often than not.. I would use Client Sensitivity for customers whose assets contain sensitive