[cisco-voip] Call Manager publisher - Database Communication Error

[Terry Oakley]

Cannot login to the GUI on the publisher but can on both subscribers.
cli to publisher and ran 'show tech dbstateinfo'
[Fatal Error] platformConfig.xml:187:16: Character reference "" is an 
invalid XML character.

If I go to the output file 'showtechdbstatetxt I see the same fatal error 
as above

In the  log file I have

db...@xxx.rdc.xxx: User db...@xxx.rdc.xxx's password is not correct 
format for the database server.
Password validation for user (dbims) failed!
Check for password aging/account lock-out

run utils dbreplication runtimestate
same invalid xml character error
Sync completed
All tables are in sync


When I logon to the Subscribers (GUI) and run the System report Unified CM 
Database Status I get

Source has failed due to source on xxx timing out
The publisher database cannot be reached
The local database cannot be reached

Kind of spinning my wheels as I am not sure where to start to get the publisher 
back into the happy world of the CCM cluster and remote users will be trying to 
connect via Jabber and my remote test fails.

Thanking you in advance for any assistance/direction you can provide.

Terry


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Re: [cisco-voip] [External] Re: Certificate issue and I am rubbish at certificates. (full disclosure)

[Terry Oakley]

Ahh then a successful day as we made one person have a good funny moment.  

 

Terry

 

From: Ryan Huff  
Sent: Wednesday, May 24, 2023 1:08 PM
To: Hunter Fuller ; Matthew Loraditch 

Cc: Terry Oakley ; voip puck 

Subject: Re: [cisco-voip] [External] Re: Certificate issue and I am rubbish at 
certificates. (full disclosure)

 


CAUTION: This email is from an external source. Do not click links or open 
attachments unless you recognize the sender and know the content is safe.

Sovereign Citizen. That’s just funny.

 

Thanks,

 

Ryan Huff

  _  

From: cisco-voip mailto:cisco-voip-boun...@puck.nether.net> > on behalf of Hunter Fuller 
mailto:hf0...@uah.edu> >
Sent: Wednesday, May 24, 2023 12:14:27 PM
To: Matthew Loraditch mailto:mloradi...@heliontechnologies.com> >
Cc: Terry Oakley mailto:terry.oak...@rdpolytech.ca> >; voip puck mailto:cisco-voip@puck.nether.net> >
Subject: Re: [cisco-voip] [External] Re: Certificate issue and I am rubbish at 
certificates. (full disclosure) 

 

2028 is WAY too far in the future. No modern browser trusts a
publicly-issued certificate that is valid that far in the future. How
did you even get that certificate.

If you did a self signed, then that would explain why no browser
trusts it. Self signed is the "sovereign citizen" of certificates. You
need to get a certificate authority to sign your CSR.

https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fknowledge.digicert.com%2Fgeneralinformation%2F2-year_Certificate_Availability.html
 
<https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fknowledge.digicert.com%2Fgeneralinformation%2F2-year_Certificate_Availability.html=05%7C01%7C%7C221aad3424994da2348d08db5c8a3825%7C3aed1c227c31455eb67a279994fffbd6%7C0%7C0%7C638205520956959554%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C=3ix98FTYVzabBqK8CobMuUjKkfTM3xKNAw2V1eiWbZw%3D=0>
 
=05%7C01%7C%7C33aae16f4f824da959ec08db5c72202d%7C84df9e7fe9f640afb435%7C1%7C0%7C638205417463181216%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C=F3nhWssXTK3oZj0mDi%2BySMTvinQ2iJcDRiQvQIMOVto%3D=0

--
Hunter Fuller (they)
Router Jockey
VBH M-1C
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering

On Wed, May 24, 2023 at 11:01 AM Matthew Loraditch
 wrote:
>
> It sounds like something is different between the old and new certs (besides 
> the dates). As far as clients accessing Unity via a browser, the 
> callmanager-trust certs are not involved. I’m not even sure they are used at 
> all on a Unity server. I’ve never touched them.
>
>
>
> I would take a look at the old and new certs and make sure the subject and 
> SAN fields are all the same. There can be a lot of reasons for cert errors 
> and the errors are all similar and hard to diagnose without access to the 
> browser throwing the error, but that’s the first thing I would check.
>
>
>
>
>
>
> Matthew Loraditch
> Sr. Network Engineer
> direct: 443.541.1518
> e: mloradi...@heliontechnologies.com 
> <mailto:mloradi...@heliontechnologies.com> 
> https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F
>  
> <https://can01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F=05%7C01%7C%7C221aad3424994da2348d08db5c8a3825%7C3aed1c227c31455eb67a279994fffbd6%7C0%7C0%7C638205520956959554%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C=E2ynbFhj23XmhiTgsJyFiq4LWWL0cvvGvcujq%2F8rotQ%3D=0>
>  
> =05%7C01%7C%7C33aae16f4f824da959ec08db5c72202d%7C84df9e7fe9f640afb435%7C1%7C0%7C638205417463181216%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C=9WGDmNKbNXHrjDes9vllJS%2FN9u4u5uEOOHMOeF4e5xk%3D=0

>
> From: cisco-voip  <mailto:cisco-voip-boun...@puck.nether.net> > On Behalf Of Terry Oakley
> Sent: Wednesday, May 24, 2023 11:35 AM
> To: 'voip puck'  <mailto:cisco-voip@puck.nether.net> >
> Subject: [cisco-voip] Certificate issue and I am rubbish at certificates. 
> (full disclosure)
>
>
>
> [EXTERNAL]
>
>
>
> On our Unity Connection server the certificates for Tomcat and Tomcat trust 
> expired over the weekend, my oversight.   I regenerated the certificates and 
> both are now year 2028 expiry date.   But we still get the same error if 
> someone is trying to access their inbox  (https://server/inbox/)  (error is 
> You cannot visit server right now because the website uses HSTS)
>
>
>
> I noticed that there is a CallManager-Trust certificate that expired on the 
> same day as the Tomcat certs.   The CallManager-Trust certifica

Re: [cisco-voip] [External] Re: Certificate issue and I am rubbish at certificates. (full disclosure)

[Terry Oakley]

Thank you both and all.   
The 2028 date was created by the system using the regenerate option on the OS 
Admin page.   Thank you for the knowledge.  As I said I am rubbish when it 
comes to certificates and more importantly understanding them.   I assumed (yes 
you can make the full understanding of assume) that the regenerate would do if 
from our CA.. I was wrong.   Requested replacement certs from our CA and now we 
are up and running.   

Thank you again Hunter and Matthew.   

Terry

-Original Message-
From: Hunter Fuller  
Sent: Wednesday, May 24, 2023 10:14 AM
To: Matthew Loraditch 
Cc: Terry Oakley ; voip puck 

Subject: Re: [External] Re: [cisco-voip] Certificate issue and I am rubbish at 
certificates. (full disclosure)

CAUTION: This email is from an external source. Do not click links or open 
attachments unless you recognize the sender and know the content is safe.

2028 is WAY too far in the future. No modern browser trusts a publicly-issued 
certificate that is valid that far in the future. How did you even get that 
certificate.

If you did a self signed, then that would explain why no browser trusts it. 
Self signed is the "sovereign citizen" of certificates. You need to get a 
certificate authority to sign your CSR.

https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fknowledge.digicert.com%2Fgeneralinformation%2F2-year_Certificate_Availability.html=05%7C01%7C%7Cb20949e6aaf0406524d008db5c7203a3%7C3aed1c227c31455eb67a279994fffbd6%7C0%7C0%7C638205416979707026%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C=AwkRzZxl5UcvAEG2HNVQr2apUbNBLix7TLvtvdXElvw%3D=0

--
Hunter Fuller (they)
Router Jockey
VBH M-1C
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering

On Wed, May 24, 2023 at 11:01 AM Matthew Loraditch 
 wrote:
>
> It sounds like something is different between the old and new certs (besides 
> the dates). As far as clients accessing Unity via a browser, the 
> callmanager-trust certs are not involved. I’m not even sure they are used at 
> all on a Unity server. I’ve never touched them.
>
>
>
> I would take a look at the old and new certs and make sure the subject and 
> SAN fields are all the same. There can be a lot of reasons for cert errors 
> and the errors are all similar and hard to diagnose without access to the 
> browser throwing the error, but that’s the first thing I would check.
>
>
>
>
>
>
> Matthew Loraditch
> Sr. Network Engineer
> direct: 443.541.1518
> e: mloradi...@heliontechnologies.com
> https://can01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.h
> eliontechnologies.com%2F=05%7C01%7C%7Cb20949e6aaf0406524d008db5c7
> 203a3%7C3aed1c227c31455eb67a279994fffbd6%7C0%7C0%7C638205416979707026%
> 7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik
> 1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C=hzIF1p%2FTiES4eG1dNEcoxg8P7
> N5ZwxBCaLKuCHunnjg%3D=0

>
> From: cisco-voip  On Behalf Of 
> Terry Oakley
> Sent: Wednesday, May 24, 2023 11:35 AM
> To: 'voip puck' 
> Subject: [cisco-voip] Certificate issue and I am rubbish at 
> certificates. (full disclosure)
>
>
>
> [EXTERNAL]
>
>
>
> On our Unity Connection server the certificates for Tomcat and Tomcat trust 
> expired over the weekend, my oversight.   I regenerated the certificates and 
> both are now year 2028 expiry date.   But we still get the same error if 
> someone is trying to access their inbox  (https://server/inbox/)  (error is 
> You cannot visit server right now because the website uses HSTS)
>
>
>
> I noticed that there is a CallManager-Trust certificate that expired on the 
> same day as the Tomcat certs.   The CallManager-Trust certificate is issued 
> by the CA (CA signed) but when I go to Generate a CSR I don’t have the option 
> to choose CallManager-Trust or Trust .  I have Tomcat, Tomcat ecdsa or ipsec. 
>   The common name for the expired CallManager-Trust certificate is the 
> UnityConnection server that users cannot get too.   Little confused as to 
> where this CallManager Trust certificate can be generated from.
>
>
>
>
>
> Thank you
>
>
>
> Terry
>
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck
> .nether.net%2Fmailman%2Flistinfo%2Fcisco-voip=05%7C01%7C%7Cb20949
> e6aaf0406524d008db5c7203a3%7C3aed1c227c31455eb67a279994fffbd6%7C0%7C0%
> 7C638205416979707026%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQI
> joiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C=VyMn%2
> B4YOn8hvIMsOgdo4kJPwjHobfh5a3wjewqPXLIU%3D=0


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[cisco-voip] Certificate issue and I am rubbish at certificates. (full disclosure)

[Terry Oakley]

On our Unity Connection server the certificates for Tomcat and Tomcat trust
expired over the weekend, my oversight.   I regenerated the certificates and
both are now year 2028 expiry date.   But we still get the same error if
someone is trying to access their inbox  (https://server/inbox/)  (error is
You cannot visit server right now because the website uses HSTS)

 

I noticed that there is a CallManager-Trust certificate that expired on the
same day as the Tomcat certs.   The CallManager-Trust certificate is issued
by the CA (CA signed) but when I go to Generate a CSR I don't have the
option to choose CallManager-Trust or Trust .  I have Tomcat, Tomcat ecdsa
or ipsec.   The common name for the expired CallManager-Trust certificate is
the UnityConnection server that users cannot get too.   Little confused as
to where this CallManager Trust certificate can be generated from.  

 

 

Thank you

 

Terry

 



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Re: [cisco-voip] [EXTERNAL] quick question about UCCX license

[Terry Oakley]

Thank you all.   I will restart everything as I have uploaded the new file and 
the old one is still being displayed.   MAC and counts appear to match 
identically but will see what happens after the restart.  

 

Terry

 

From: JASON BURWELL  
Sent: Tuesday, April 11, 2023 10:40 AM
To: Terry Oakley 
Cc: voip puck 
Subject: Re: [EXTERNAL] [cisco-voip] quick question about UCCX license

 


You don't often get email from jason.burw...@foundersfcu.com 
<mailto:jason.burw...@foundersfcu.com> . Learn why this is important 
<https://aka.ms/LearnAboutSenderIdentification> 



CAUTION: This email is from an external source. Do not click links or open 
attachments unless you recognize the sender and know the content is safe.

You should not need to restart but if I were you (out on vacation when the old 
license expires) I would restart both nodes during a maintenance window to make 
sure it likes the new license and verify license counts. I’ve had licenses 
issued before that had incorrect seat and feature counts. It’s very hard to 
work with Cisco on hard licenses for UCCX now as well. They are forcing 
everyone to smart licensing. 

 

Jason





On Apr 11, 2023, at 12:07 PM, Terry Oakley mailto:terry.oak...@rdpolytech.ca> > wrote:

 

We just received an updated license for our UCCX cluster. (On pub one sub). I 
have loaded the license but want to confirm that to apply the license I need to 
restart the two VM’s or is there a command line that I can run to apply the 

We just received an updated license for our UCCX cluster.  (On pub one sub).   
I have loaded the license but want to confirm that to apply the license I need 
to restart the two VM’s or is there a command line that I can run to apply the 
license?   Leaving on vacation in 4 days and the current license expires in 6 
days hence the new license to apply and also why I am hoping my mind is mush 
and I am unsure of required steps.  

 

Thank you in advance for your kind assistance.

 

Terry

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[cisco-voip] quick question about UCCX license

[Terry Oakley]

We just received an updated license for our UCCX cluster.  (On pub one sub).
I have loaded the license but want to confirm that to apply the license I
need to restart the two VM's or is there a command line that I can run to
apply the license?   Leaving on vacation in 4 days and the current license
expires in 6 days hence the new license to apply and also why I am hoping my
mind is mush and I am unsure of required steps.  

 

Thank you in advance for your kind assistance.

 

Terry



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[cisco-voip] Compatibility question

[Terry Oakley]

Our infrastructure team are looking to upgrade our VMWare ESXi from 6.x to
7.0 U3.   Cisco support pages show that UC 12.5 supports 7.0 U1.   Do any of
you know if going to U3 would cause issues for our on prem telephony?  

 

Thanks

 

Terry



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[cisco-voip] Cisco 8800 series repairs

[Terry Oakley via cisco-voip]

Does anyone know of a place in Canada that will repair Cisco 8800 series end
devices?

 

Thanks

 

Terry



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Re: [cisco-voip] FAX into a Cisco shop

[Terry Oakley via cisco-voip]

Sheepishly yes.  

 

From: cisco-voip  On Behalf Of Lelio
Fulgenzi
Sent: Monday, April 6, 2020 9:45 AM
To: voyp list, cisco-voip (cisco-voip@puck.nether.net)

Subject: Re: [cisco-voip] FAX into a Cisco shop

 


CAUTION: This email is from an external source. Do not click links or open
attachments unless you recognize the sender and know the content is safe.

Did you just try to use the word "fax" and "seamless" in the same sentence?

 

From: cisco-voip mailto:cisco-voip-boun...@puck.nether.net> > On Behalf Of Terry Oakley via
cisco-voip
Sent: Monday, April 6, 2020 11:42 AM
To: cisco-voip@puck.nether.net <mailto:cisco-voip@puck.nether.net> 
Subject: [cisco-voip] FAX into a Cisco shop

 

Any suggestions for a software based FAX service/application that works
seamlessly with CUCM and O365We are hoping to move our legacy FAX
devices into the 20th century during this 21st century pandemic and push to
have our FAX services virtual or FAX to email.

I have heard of RightFax, XmediusFax, OpenText but not sure which would be
the best fit and best to integrate with.

 

Thanks   

 

Terry  



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[cisco-voip] FAX into a Cisco shop

[Terry Oakley via cisco-voip]

Any suggestions for a software based FAX service/application that works
seamlessly with CUCM and O365We are hoping to move our legacy FAX
devices into the 20th century during this 21st century pandemic and push to
have our FAX services virtual or FAX to email.

I have heard of RightFax, XmediusFax, OpenText but not sure which would be
the best fit and best to integrate with.

 

Thanks   

 

Terry  



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Re: [cisco-voip] SX 20 and MS Teams

[Terry Oakley via cisco-voip]

Well a little ole Finesse/cert issue took up my entire weekend.Literally
all of it with exception of about 10 hours.   So now switching what is left
of my brain to looking at our SX 20 outbound calling with emphasis on
connecting to external video endpoints.   When we did have it functioning
and quite well it to make an outbound call we would append @vcs.rdc to the
'dial string' and we could connect.  Now after a couple of Call Manager,
IM and Expressway upgrades that no longer is working.   I am slowly
working through the setup docs but if any of you have any thoughts or ideas
I would appreciate it.  

 

Our setup..

 

WebEx 4.x on prem setup

Expressway Core and Edge X 12.5.7

CUCM 12.5 SU2 (that was the entire weekend of fun and frivolity.  L

IM and Presence 12.5 SU 2

SX  20

DX 80 (waiting for license)

 

 

Terry

 

 

 

From: cisco-voip  On Behalf Of Terry
Oakley via cisco-voip
Sent: Saturday, March 28, 2020 3:29 PM
To: Mark H. Turpin ; 'voip puck'

Subject: Re: [cisco-voip] SX 20 and MS Teams

 


CAUTION: This email is from an external source. Do not click links or open
attachments unless you recognize the sender and know the content is safe.

Thank you Mark.. appreciate you stepping in.   I believe we have the
capacity for the amount it will be used.   If you are around on Monday would
you be willing to have a quick WebEx and we can see what I might be missing
on the configuration.   When I try and call out it keep getting call cannot
be complete unless I am strictly calling a phone/mobile or similar.   

Battling a Finesse/Certificate issue today so not sure how long that is
going to take and need some off time tomorrow.  J

 

Terry

 

From: Mark H. Turpin mailto:mtur...@covene.com> > 
Sent: Thursday, March 26, 2020 3:11 PM
To: 'voip puck' ; Terry Oakley
mailto:terry.oak...@rdc.ab.ca> >
Subject: Re: SX 20 and MS Teams

 


CAUTION: This email is from an external source. Do not click links or open
attachments unless you recognize the sender and know the content is safe.

Terry,

 

You've got everything you need to do video meetings quite well the only
concern might be the capacity with your on-prem CWMS. Do you feel you have
sufficient capacity ports/processor-wise for your user community? 

 

There are free 90-day Webex trials you could stand up in the cloud if
there's a concern there. If people aren't doing much Webex using your
on-prem systems today, it might be the fastest road to Rome...

 

Regarding registration placement, I'd suggest putting the SX and DX on CUCM
vs. Expressway. Your Expressway deployment should've included the trunks
you'll need to make b2b calls and/or calls to Webex cloud.

 

Depending on how your CWMS is deployed, you may or may not have the IRP
which will provide connectivity for remote folks. Your Expressways would
really only be in use if you'll have remote video users calling into your
internal network, or you need to call other organizations' Webex / or
on-premise video endpoints.

 

Are you planning on running the DX80 off-net / at someone's home, etc.? I
saw you mention MRA, so I wanted to ask.

 

I'm not sure how much you care about the SX20/DX80 being able to join a
Microsoft Teams meeting. I'm a hardcore Cisco Webex guy but I have to
acknowledge, there's a company called Pexip that made a bridging solution
which you can use to gateway calls and be the connection broker between your
Cisco / Expressway infrastructure and Teams. If you need OBTP into Teams
meetings, we made some software to schedule & enable that .

 

But more importantly, we decided we're going to doing everything
covid-related for free, so I'm happy to jump on a Webex and help you out as
much as I can at no charge.

 

  _  

From: cisco-voip mailto:cisco-voip-boun...@puck.nether.net> > on behalf of Terry Oakley via
cisco-voip mailto:cisco-voip@puck.nether.net> >
Sent: Wednesday, March 25, 2020 10:29 PM
To: 'voip puck' mailto:cisco-voip@puck.nether.net> >
Subject: [cisco-voip] SX 20 and MS Teams 

 

*** EXTERNAL EMAIL - DO NOT CLICK LINKS *** 

I first of all again want to thank this brilliant community of very
knowledgeable administrators.You have solved many issues for us admins
and I for one have truly appreciated the assistance.

Once again I am reaching out but this time mostly for guidance or
suggestions.

 

We have two SX 20's installed for remote video connection for class
instruction.   That went along very well but over the past while we have not
used that video connection that much.   Staff and students used other
avenues.Now under the Covid19 situation in renewed need for video for
remote meetings of staff via video to other video endpoints, WebEx and
connection with Microsoft Teams if at all possible.So here is my request
for guidance and or suggestions  

 

We have CUCM 12.5

IM and Presence 12.5

Expressway Core and Edge X12.7

WebEx on prem 4.0

Unity 12.5

SX 20 currently registered to C

Re: [cisco-voip] SX 20 and MS Teams

[Terry Oakley via cisco-voip]

Thank you Mark.. appreciate you stepping in.   I believe we have the
capacity for the amount it will be used.   If you are around on Monday would
you be willing to have a quick WebEx and we can see what I might be missing
on the configuration.   When I try and call out it keep getting call cannot
be complete unless I am strictly calling a phone/mobile or similar.   

Battling a Finesse/Certificate issue today so not sure how long that is
going to take and need some off time tomorrow.  J

 

Terry

 

From: Mark H. Turpin  
Sent: Thursday, March 26, 2020 3:11 PM
To: 'voip puck' ; Terry Oakley

Subject: Re: SX 20 and MS Teams

 


CAUTION: This email is from an external source. Do not click links or open
attachments unless you recognize the sender and know the content is safe.

Terry,

 

You've got everything you need to do video meetings quite well the only
concern might be the capacity with your on-prem CWMS. Do you feel you have
sufficient capacity ports/processor-wise for your user community? 

 

There are free 90-day Webex trials you could stand up in the cloud if
there's a concern there. If people aren't doing much Webex using your
on-prem systems today, it might be the fastest road to Rome...

 

Regarding registration placement, I'd suggest putting the SX and DX on CUCM
vs. Expressway. Your Expressway deployment should've included the trunks
you'll need to make b2b calls and/or calls to Webex cloud.

 

Depending on how your CWMS is deployed, you may or may not have the IRP
which will provide connectivity for remote folks. Your Expressways would
really only be in use if you'll have remote video users calling into your
internal network, or you need to call other organizations' Webex / or
on-premise video endpoints.

 

Are you planning on running the DX80 off-net / at someone's home, etc.? I
saw you mention MRA, so I wanted to ask.

 

I'm not sure how much you care about the SX20/DX80 being able to join a
Microsoft Teams meeting. I'm a hardcore Cisco Webex guy but I have to
acknowledge, there's a company called Pexip that made a bridging solution
which you can use to gateway calls and be the connection broker between your
Cisco / Expressway infrastructure and Teams. If you need OBTP into Teams
meetings, we made some software to schedule & enable that .

 

But more importantly, we decided we're going to doing everything
covid-related for free, so I'm happy to jump on a Webex and help you out as
much as I can at no charge.

 

  _  

From: cisco-voip mailto:cisco-voip-boun...@puck.nether.net> > on behalf of Terry Oakley via
cisco-voip mailto:cisco-voip@puck.nether.net> >
Sent: Wednesday, March 25, 2020 10:29 PM
To: 'voip puck' mailto:cisco-voip@puck.nether.net> >
Subject: [cisco-voip] SX 20 and MS Teams 

 

*** EXTERNAL EMAIL - DO NOT CLICK LINKS *** 

I first of all again want to thank this brilliant community of very
knowledgeable administrators.You have solved many issues for us admins
and I for one have truly appreciated the assistance.

Once again I am reaching out but this time mostly for guidance or
suggestions.

 

We have two SX 20's installed for remote video connection for class
instruction.   That went along very well but over the past while we have not
used that video connection that much.   Staff and students used other
avenues.Now under the Covid19 situation in renewed need for video for
remote meetings of staff via video to other video endpoints, WebEx and
connection with Microsoft Teams if at all possible.So here is my request
for guidance and or suggestions  

 

We have CUCM 12.5

IM and Presence 12.5

Expressway Core and Edge X12.7

WebEx on prem 4.0

Unity 12.5

SX 20 currently registered to CUCM 12.5

DX 80  currently waiting for a license

 

So here is my request for guidance and or suggestions

What do you the administrators suggest should be our configuration?  

I read that the devices should be registered to the Expressway so should the
SX 20 be registered to CUCM 12.5 or the Expressway Core? 

And would that be the same for the DX80 like Jabber MRA?

 

Thanks in advance

 

 

 



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[cisco-voip] SX 20 and MS Teams

[Terry Oakley via cisco-voip]

I first of all again want to thank this brilliant community of very 
knowledgeable administrators.You have solved many issues for us admins and 
I for one have truly appreciated the assistance.
Once again I am reaching out but this time mostly for guidance or suggestions.

We have two SX 20’s installed for remote video connection for class 
instruction.   That went along very well but over the past while we have not 
used that video connection that much.   Staff and students used other avenues.  
  Now under the Covid19 situation in renewed need for video for remote meetings 
of staff via video to other video endpoints, WebEx and connection with 
Microsoft Teams if at all possible.So here is my request for guidance and 
or suggestions

We have CUCM 12.5
IM and Presence 12.5
Expressway Core and Edge X12.7
WebEx on prem 4.0
Unity 12.5
SX 20 currently registered to CUCM 12.5
DX 80  currently waiting for a license

So here is my request for guidance and or suggestions
What do you the administrators suggest should be our configuration?
I read that the devices should be registered to the Expressway so should the SX 
20 be registered to CUCM 12.5 or the Expressway Core?
And would that be the same for the DX80 like Jabber MRA?

Thanks in advance



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Re: [cisco-voip] Jabber client missing Advanced Settings

[Terry Oakley via cisco-voip]

This is what we see now..







This is what we did see







Maybe it is just pure panic but for some reason we do not see the Advanced 
Settings so we can set the account type like this







From: Anthony Holloway 
Sent: Monday, March 23, 2020 3:00 PM
To: Terry Oakley 
Cc: Lelio Fulgenzi ; voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
Subject: Re: [cisco-voip] Jabber client missing Advanced Settings




CAUTION: This email is from an external source. Do not click links or open 
attachments unless you recognize the sender and know the content is safe.

ORCA with the transform doesn't add anything special that the CLI switches 
Hunter suggested can't do.  Granted, it's makes just double clicking it 
easier, but hell, you could also just have a BAT file on the USB stick and 
save yourself the trouble of using ORCA and the transform.



Also, did you ever post a screenshot? I didn't see one.  I'm still unclear 
what the problem is.



On Mon, Mar 23, 2020 at 3:38 PM Terry Oakley via cisco-voip 
mailto:cisco-voip@puck.nether.net> > wrote:

>From my research the same thing but we are just using a USB stick and 
installed the msi. Looks like we may have to do the Microsoft ORCA msi 
thing which I am totally unfamiliar with.



Lelio how is everything in Guelph?  Alberta is reeling for sure under this and 
everything else.



Terry





Terry Oakley

Telecommunications Coordinator | Information Technology Services

Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5

work (403) 342-3521   |  FAX (403) 343-4034







From: Lelio Fulgenzi mailto:le...@uoguelph.ca> >
Sent: Monday, March 23, 2020 2:22 PM
To: Terry Oakley mailto:terry.oak...@rdc.ab.ca> >
Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net 
<mailto:cisco-voip@puck.nether.net> ) mailto:cisco-voip@puck.nether.net> >
Subject: RE: Jabber client missing Advanced Settings




CAUTION: This email is from an external source. Do not click links or open 
attachments unless you recognize the sender and know the content is safe.



I believe if you use a provisioning URL it removes the option. Could be wrong.





From: cisco-voip mailto:cisco-voip-boun...@puck.nether.net> > On Behalf Of Terry Oakley via 
cisco-voip
Sent: Monday, March 23, 2020 4:06 PM
To: cisco-voip@puck.nether.net <mailto:cisco-voip@puck.nether.net>
Subject: [cisco-voip] Jabber client missing Advanced Settings



Have been installing Jabber 12 for the past week and had no issues. 
Installed today and now we cannot see the Advanced Settings to setup where the 
client should be directed. Has anyone seen this and have a resolution?



Terry





Terry Oakley

Telecommunications Coordinator | Information Technology Services

Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5

work (403) 342-3521   |  FAX (403) 343-4034





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Re: [cisco-voip] Jabber client missing Advanced Settings

[Terry Oakley via cisco-voip]

>From my research the same thing but we are just using a USB stick and
installed the msi. Looks like we may have to do the Microsoft ORCA msi
thing which I am totally unfamiliar with.  

 

Lelio how is everything in Guelph?  Alberta is reeling for sure under this
and everything else.  

 

Terry

 

 

Terry Oakley

Telecommunications Coordinator | Information Technology Services

Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N
5H5

work (403) 342-3521   |  FAX (403) 343-4034

 

 

 

From: Lelio Fulgenzi  
Sent: Monday, March 23, 2020 2:22 PM
To: Terry Oakley 
Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net)

Subject: RE: Jabber client missing Advanced Settings

 


CAUTION: This email is from an external source. Do not click links or open
attachments unless you recognize the sender and know the content is safe.

 

I believe if you use a provisioning URL it removes the option. Could be
wrong.

 

 

From: cisco-voip mailto:cisco-voip-boun...@puck.nether.net> > On Behalf Of Terry Oakley via
cisco-voip
Sent: Monday, March 23, 2020 4:06 PM
To: cisco-voip@puck.nether.net <mailto:cisco-voip@puck.nether.net> 
Subject: [cisco-voip] Jabber client missing Advanced Settings

 

Have been installing Jabber 12 for the past week and had no issues.
Installed today and now we cannot see the Advanced Settings to setup where
the client should be directed. Has anyone seen this and have a
resolution?

 

Terry

 

 

Terry Oakley

Telecommunications Coordinator | Information Technology Services

Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N
5H5

work (403) 342-3521   |  FAX (403) 343-4034

 

 



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Re: [cisco-voip] [External] Jabber client missing Advanced Settings

[Terry Oakley via cisco-voip]

Trying that now… will update soon.

 

From: Hunter Fuller  
Sent: Monday, March 23, 2020 2:23 PM
To: Terry Oakley 
Cc: cisco-voip@puck.nether.net
Subject: Re: [External] [cisco-voip] Jabber client missing Advanced Settings

 


CAUTION: This email is from an external source. Do not click links or open 
attachments unless you recognize the sender and know the content is safe.

Try uninstalling, then install it like this, from Admin PowerShell:

 

msiexec.exe /i CiscoJabberSetup.msi CLEAR=1


--
Hunter Fuller
Router Jockey
VBH Annex B-5
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering

 

 

On Mon, Mar 23, 2020 at 3:21 PM Terry Oakley mailto:terry.oak...@rdc.ab.ca> > wrote:

Sorry should have been more specific.   

 

Yes we have reset Jabber multiple times and uninstalled and reinstalled.   I 
installed one on Saturday and there is the Advanced Settings and now on 8 
different laptops today it is missing.  

 

Windows 10

Jabber 12.8

 

We are not passing any CLI arguments to the installer previously but should we 
be now?  We were just installing directly from the MSI

 

Terry

 

From: Hunter Fuller mailto:hf0...@uah.edu> > 
Sent: Monday, March 23, 2020 2:18 PM
To: Terry Oakley mailto:terry.oak...@rdc.ab.ca> >
Cc: cisco-voip@puck.nether.net <mailto:cisco-voip@puck.nether.net> 
Subject: Re: [External] [cisco-voip] Jabber client missing Advanced Settings

 


CAUTION: This email is from an external source. Do not click links or open 
attachments unless you recognize the sender and know the content is safe.

Can you post a screenshot of it not appearing?

 

Have you Reset Jabber?

 

Are you passing CLI arguments to the installer?

 

Is this on Windows or something else?


--
Hunter Fuller
Router Jockey
VBH Annex B-5
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering

 

 

On Mon, Mar 23, 2020 at 3:06 PM Terry Oakley via cisco-voip 
mailto:cisco-voip@puck.nether.net> > wrote:

Have been installing Jabber 12 for the past week and had no issues.   Installed 
today and now we cannot see the Advanced Settings to setup where the client 
should be directed. Has anyone seen this and have a resolution?

 

Terry

 

 

Terry Oakley

Telecommunications Coordinator | Information Technology Services

Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5

work (403) 342-3521   |  FAX (403) 343-4034

 

 

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Re: [cisco-voip] [External] Jabber client missing Advanced Settings

[Terry Oakley via cisco-voip]

Sorry should have been more specific.



Yes we have reset Jabber multiple times and uninstalled and reinstalled.   I 
installed one on Saturday and there is the Advanced Settings and now on 8 
different laptops today it is missing.



Windows 10

Jabber 12.8



We are not passing any CLI arguments to the installer previously but should we 
be now?  We were just installing directly from the MSI



Terry



From: Hunter Fuller 
Sent: Monday, March 23, 2020 2:18 PM
To: Terry Oakley 
Cc: cisco-voip@puck.nether.net
Subject: Re: [External] [cisco-voip] Jabber client missing Advanced Settings




CAUTION: This email is from an external source. Do not click links or open 
attachments unless you recognize the sender and know the content is safe.

Can you post a screenshot of it not appearing?



Have you Reset Jabber?



Are you passing CLI arguments to the installer?



Is this on Windows or something else?


--
Hunter Fuller
Router Jockey
VBH Annex B-5
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering





On Mon, Mar 23, 2020 at 3:06 PM Terry Oakley via cisco-voip 
mailto:cisco-voip@puck.nether.net> > wrote:

Have been installing Jabber 12 for the past week and had no issues. 
Installed today and now we cannot see the Advanced Settings to setup where the 
client should be directed. Has anyone seen this and have a resolution?



Terry





Terry Oakley

Telecommunications Coordinator | Information Technology Services

Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5

work (403) 342-3521   |  FAX (403) 343-4034





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[cisco-voip] Jabber client missing Advanced Settings

[Terry Oakley via cisco-voip]

Have been installing Jabber 12 for the past week and had no issues.
Installed today and now we cannot see the Advanced Settings to setup where
the client should be directed. Has anyone seen this and have a
resolution?

 

Terry

 

 

Terry Oakley

Telecommunications Coordinator | Information Technology Services

Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N
5H5

work (403) 342-3521   |  FAX (403) 343-4034

 

 



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Re: [cisco-voip] Jabber and Finesse

[Terry Oakley via cisco-voip]

I have the agent on the second line.   Will check that in the morning,  thank 
you
And will check to see if version of expressway is the issue,

Terry

Sent from my BlackBerry — the most secure mobile device — via the TELUS Network
From: natec...@gmail.com
Sent: March 18, 2020 10:05 PM
To: terry.oak...@rdc.ab.ca
Cc: jcolon...@gmail.com; aj...@buffalo.edu; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Jabber and Finesse

CAUTION: This email is from an external source. Do not click links or open 
attachments unless you recognize the sender and know the content is safe.
Is the UCCX the primary line or the 2nd line on the jabber?  You need newer 
expressway CUCM and jabber to support jabber multi line.

I don’t know about UCCX, but i am told with CCE, the agent line has to be the 
primary line on jabber.

Sent from my iPhone

On Mar 18, 2020, at 8:25 PM, Terry Oakley via cisco-voip 
 wrote:


Thank you for the quick replies.   I know all of you are undergoing immense 
pressure so I truly appreciate the assistance.   I have triple checked that the 
UCCX extension is just on the Jabber Windows client.  When I try and dial the 
extension I get the nice Cisco lady telling me the number cannot be completed 
as dialed.   If I dial the primary extension on the Jabber client it works.
If I put the UCCX extension on a physical set (8851) it will ring.

When I am on the Jabber Windows client I have checked the CSS for the UCCX 
extension it is fine, same as the primary line.  Double checked to make sure 
the extension was an active number. Allow Control of Device from CTI is 
enabled.   There must be some little check box or something that I have missed 
but I have stared at the page so long it all looks the same.

Thanks again

Terry




From: Jose Colon II 
Sent: Wednesday, March 18, 2020 4:38:26 PM
To: Pawlowski, Adam 
Cc: Terry Oakley ; cisco-voip@puck.nether.net 

Subject: Re: [cisco-voip] Jabber and Finesse

CAUTION: This email is from an external source. Do not click links or open 
attachments unless you recognize the sender and know the content is safe.
I think that is the key to the issue. UCCX extension can only be registered to 
one device.

On Wed, Mar 18, 2020 at 5:37 PM Pawlowski, Adam 
mailto:aj...@buffalo.edu>> wrote:

Hi Terry,



I had the same problem when I had my CCX extension on multiple items, even when 
unregistered. Clicking on ready resulted in an error, but the first time I made 
a call with it by opening the keypad it started working and I could go ready. 
Since the CCX extension is just an extension, you should be able to dial it 
regardless of what Finesse is doing, assuming it is in a partition that you can 
dial but it may not be.



After I made sure the extension was on nothing but my Jabber client, and I had 
signed out and back in, it began to work fine.



I haven’t heard any comments from anyone else and we moved ~75 seats to Jabber 
MRA and Finesse remote this week.



Adam



From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Terry Oakley via cisco-voip
Sent: Wednesday, March 18, 2020 6:29 PM
To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: [cisco-voip] Jabber and Finesse



We have on prem CUCM running 12.5.1.   We also have IM and Presence and UCCX 
for our phone queues.   I am trying to figure out if I can move our phone 
queues to Jabber and connect to Finesse via remote access (through VM Ware).
I seem to be able to get part way but when I try to make a call to the queue 
the Finesse line will not answer and unless I go off hook first on the Jabber 
app I cannot go to Ready on the Finesse side .   I cannot even dial it just 
directly.   I can use that line and dial out from Jabber but for some reason I 
cannot get the line to be recognized on the Finesse side.   I am sure I 
probably missed something in my haste so if anyone of you have successfully 
done something like this I would appreciate a simple how to.



I hope all of you are safe and your families as well.



Terry





Terry Oakley

Telecommunications Coordinator | Information Technology Services

Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5

work (403) 342-3521   |  FAX (403) 343-4034





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Re: [cisco-voip] Jabber and Finesse

[Terry Oakley via cisco-voip]

Thank you for the quick replies.   I know all of you are undergoing immense 
pressure so I truly appreciate the assistance.   I have triple checked that the 
UCCX extension is just on the Jabber Windows client.  When I try and dial the 
extension I get the nice Cisco lady telling me the number cannot be completed 
as dialed.   If I dial the primary extension on the Jabber client it works.
If I put the UCCX extension on a physical set (8851) it will ring.

When I am on the Jabber Windows client I have checked the CSS for the UCCX 
extension it is fine, same as the primary line.  Double checked to make sure 
the extension was an active number. Allow Control of Device from CTI is 
enabled.   There must be some little check box or something that I have missed 
but I have stared at the page so long it all looks the same.

Thanks again

Terry




From: Jose Colon II 
Sent: Wednesday, March 18, 2020 4:38:26 PM
To: Pawlowski, Adam 
Cc: Terry Oakley ; cisco-voip@puck.nether.net 

Subject: Re: [cisco-voip] Jabber and Finesse

CAUTION: This email is from an external source. Do not click links or open 
attachments unless you recognize the sender and know the content is safe.
I think that is the key to the issue. UCCX extension can only be registered to 
one device.

On Wed, Mar 18, 2020 at 5:37 PM Pawlowski, Adam 
mailto:aj...@buffalo.edu>> wrote:

Hi Terry,



I had the same problem when I had my CCX extension on multiple items, even when 
unregistered. Clicking on ready resulted in an error, but the first time I made 
a call with it by opening the keypad it started working and I could go ready. 
Since the CCX extension is just an extension, you should be able to dial it 
regardless of what Finesse is doing, assuming it is in a partition that you can 
dial but it may not be.



After I made sure the extension was on nothing but my Jabber client, and I had 
signed out and back in, it began to work fine.



I haven’t heard any comments from anyone else and we moved ~75 seats to Jabber 
MRA and Finesse remote this week.



Adam



From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Terry Oakley via cisco-voip
Sent: Wednesday, March 18, 2020 6:29 PM
To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: [cisco-voip] Jabber and Finesse



We have on prem CUCM running 12.5.1.   We also have IM and Presence and UCCX 
for our phone queues.   I am trying to figure out if I can move our phone 
queues to Jabber and connect to Finesse via remote access (through VM Ware).
I seem to be able to get part way but when I try to make a call to the queue 
the Finesse line will not answer and unless I go off hook first on the Jabber 
app I cannot go to Ready on the Finesse side .   I cannot even dial it just 
directly.   I can use that line and dial out from Jabber but for some reason I 
cannot get the line to be recognized on the Finesse side.   I am sure I 
probably missed something in my haste so if anyone of you have successfully 
done something like this I would appreciate a simple how to.



I hope all of you are safe and your families as well.



Terry





Terry Oakley

Telecommunications Coordinator | Information Technology Services

Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5

work (403) 342-3521   |  FAX (403) 343-4034





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[cisco-voip] Jabber and Finesse

[Terry Oakley via cisco-voip]

We have on prem CUCM running 12.5.1.   We also have IM and Presence and UCCX
for our phone queues.   I am trying to figure out if I can move our phone
queues to Jabber and connect to Finesse via remote access (through VM Ware).
I seem to be able to get part way but when I try to make a call to the queue
the Finesse line will not answer and unless I go off hook first on the
Jabber app I cannot go to Ready on the Finesse side .   I cannot even dial
it just directly.   I can use that line and dial out from Jabber but for
some reason I cannot get the line to be recognized on the Finesse side.   I
am sure I probably missed something in my haste so if anyone of you have
successfully done something like this I would appreciate a simple how to.  

 

I hope all of you are safe and your families as well.  

 

Terry

 

 

Terry Oakley

Telecommunications Coordinator | Information Technology Services

Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N
5H5

work (403) 342-3521   |  FAX (403) 343-4034

 

 



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Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

[Terry Oakley via cisco-voip]

I wholeheartedly agree... a sharing of this script would be very beneficial and 
very much appreciated.  

(make sure the rubbing of hands is accompanied by lots of soap and water)

Terry

-Original Message-
From: cisco-voip  On Behalf Of Lelio 
Fulgenzi
Sent: Tuesday, March 17, 2020 9:46 AM
To: Kent Roberts 
Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net) 

Subject: Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

CAUTION: This email is from an external source. Do not click links or open 
attachments unless you recognize the sender and know the content is safe.

We shall eagerly await your script

{rubbing hands together with evil laugh}

-Original Message-
From: Kent Roberts 
Sent: Tuesday, March 17, 2020 11:33 AM
To: Lelio Fulgenzi 
Cc: Pawlowski, Adam ; voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
Subject: Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

The api dumps out into xml. But it is very easy to do a txt file.Currently 
I load the data to mssql and go from there.   I’ll try to post it later.  Have 
an apt now so can’t do more then email.


Kent

> On Mar 17, 2020, at 09:08, Lelio Fulgenzi  wrote:
>
> 
> Thanks Kent.
>
> While a script sounds lovely (and please do share), I'm currently focused on 
> any way to dump the data, even to a text file, from RTMT, using RTMT 
> configurations.
>
> If the only way to get this is from a script, then, well, guess I'm 
> scripting. 
>
>
> -Original Message-
> From: Kent Roberts 
> Sent: Tuesday, March 17, 2020 11:00 AM
> To: Pawlowski, Adam 
> Cc: Lelio Fulgenzi ; voyp list, cisco-voip
> (cisco-voip@puck.nether.net) 
> Subject: Re: [cisco-voip] gathering and offloading realtime stats 
> (from RTMT)
>
> Wow lots of interest ok. Let me collect all the stuff
>
> It’s just a script. I have been thinking of making it a windows 
> service for better stability if there is interest.  But that will take 
> a few days everything is a mess with the virus response requests
>
>
> Kent
>
>> On Mar 17, 2020, at 06:25, Pawlowski, Adam  wrote:
>>
>> This would be cool and for sure something to work on when/if I get stuck in 
>> the home office. For now I've just been hastily adding code to my other 
>> scripts and libraries to bulk provision everyone for Jabber while trying not 
>> to implode the system, but that's about done.
>>
>>
>>
>>> -Original Message-
>>> From: cisco-voip  On Behalf Of 
>>> Lelio Fulgenzi
>>> Sent: Tuesday, March 17, 2020 7:27 AM
>>> To: Kent Roberts 
>>> Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net) >> v...@puck.nether.net>
>>> Subject: Re: [cisco-voip] gathering and offloading realtime stats 
>>> (from RTMT)
>>>
>>>
>>> Yes please! Thanks.
>>>
>>> We are still using mrtg, but it should be fine for now.
>>>
>>> Sent from my iPhone
>>>
>> On Mar 16, 2020, at 8:21 PM, Kent Roberts  wrote:
>
> Yes there is   I can send you links and stuff I’ve done this for years 
> and use
>>> grafania to graph it


 Kent

> On Mar 16, 2020, at 16:24, Lelio Fulgenzi  wrote:
>
>
> Is there a way I can start dumping real-time stats from CUCM?
> We're
>>> moving heavily to remote working in light of what's going on and I'd 
>>> like to keep an eye on things outside of SNMP polling.
> 
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Re: [cisco-voip] 8851 - power draw

[Terry Oakley]

On a quick test our 8851 draws 15.4 on boot and settles back to 9.8 at rest.  

 

Terry

 

From: cisco-voip  On Behalf Of Lelio 
Fulgenzi
Sent: Friday, February 7, 2020 7:47 AM
To: Biffle, Gerrad 
Cc: Cisco-VOIP 
Subject: Re: [cisco-voip] 8851 - power draw

 


CAUTION: This email is from an external source. Do not click links or open 
attachments unless you recognize the sender and know the content is safe.

Hey Thanks! This does help.

 

Do you know if the ones drawing more than 9.4 have a KEM? 

 

From: Biffle, Gerrad mailto:gerrad.bif...@greensboro-nc.gov> > 
Sent: Friday, February 7, 2020 9:44 AM
To: Lelio Fulgenzi mailto:le...@uoguelph.ca> >
Cc: Cisco-VOIP mailto:cisco-voip@puck.nether.net> >
Subject: Re: [cisco-voip] 8851 - power draw

 

Don’t know if you still need it or not.  Here is a quick grab from one of our 
switches: 

 

Interface Admin  OperPower(Watts) Device  Class

From PSTo Device

- -- -- -- -- --- -

 

Gi2/17auto   on 14.5   13.8   IP Phone 8851   3

Gi2/18auto   on 9.48.9IP Phone 8851   4

Gi2/19auto   on 12.9   12.3   IP Phone 8851   4

Gi2/20auto   on 9.48.9IP Phone 8851   4

Gi2/21auto   off0.00.0n/a n/a

Gi2/22auto   off0.00.0n/a n/a

Gi2/23auto   on 9.48.9IP Phone 8851   4

Gi2/24auto   on 10.3   9.8IP Phone 8851   3

Gi2/25auto   on 10.3   9.8IP Phone 8851   3

Gi2/26auto   on 9.48.9IP Phone 8851   4

Gi2/27auto   on 6.66.3IP Phone 7962   2

Gi2/28auto   on 9.48.9IP Phone 8851   4

Gi2/29auto   on 10.3   9.8IP Phone 8851   3

 

 

On Feb 6, 2020, at 6:11 PM, Lelio Fulgenzi mailto:le...@uoguelph.ca> > wrote:

 

 

Does anyone have a bunch of 8851s deployed? Can I trouble you for a “show 
inline power” output? I’m looking for what normal operating power draw is for 
this model. No side cars, no USB, sort of thing.

 

I’ve got an 8865 showing 12.9W, and I’m hoping it’s less. We’re looking at 
selecting 8841 or 8851 and power draw is a concern. Startup too, but 
apparently, startup will cycle through.

 

Lelio

 

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[cisco-voip] UCCX question

[Terry Oakley]

We are running UCCX 11.6.1 and want to be able to allow our ServiceDesk team 
the ability to change queue messaging without touching the application side.   
Is there a way to point the prompts to an exterior storage location or add 
'triggers' that will allow them to change the message that callers get when 
they connect to the queue?

Thanks in advance for any assistance.

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034



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Re: [cisco-voip] [EXTERNAL] Re: UCCX Wallboard Solution

[Terry Oakley]

Dependent on your SmartTV brand and OS, you may be able to find an application 
that will run on start or wake up.   Launch on Boot is one for Android based 
SmartTV’s that may solve your issue.   I like Brian’s Raspberry Pi solution as 
well and small enough to hide behind any device and will run regardless of the 
display on or off.

Terry

From: Brian Meade 
Sent: Tuesday, August 28, 2018 9:43 AM
To: JASON BURWELL 
Cc: Terry Oakley ; cisco-voip voyp list 

Subject: Re: [cisco-voip] [EXTERNAL] Re: UCCX Wallboard Solution

Raspberry Pi with browser may be a better option.  You are a lot more flexible 
with config files on those to have it never turn off.

On Tue, Aug 28, 2018 at 8:34 AM JASON BURWELL 
mailto:jason.burw...@foundersfcu.com>> wrote:
Thanks Terry, I have actually been in contact with the Unified FX team already. 
Although functionally that works, I’m having trouble figuring out how to keep 
the session up on the displays in the event they are turned off at night or 
lose power. It seems at this point you have to start all over getting to the 
browser and launching the browser session. With 4 screens, this is not really 
what I’d like the supervisors to have to do every day.


From: Terry Oakley 
[mailto:terry.oak...@rdc.ab.ca<mailto:terry.oak...@rdc.ab.ca>]
Sent: Monday, August 27, 2018 9:32 AM
To: JASON BURWELL 
mailto:jason.burw...@foundersfcu.com>>; 
cisco-voip voyp list 
mailto:cisco-voip@puck.nether.net>>
Subject: [EXTERNAL] Re: [cisco-voip] UCCX Wallboard Solution

CAUTION: This email originated outside of Founders Federal Credit Union. Do not 
click links or open attachments unless you recognize the sender and know the 
content is safe.

You would be wise to check out UnifiedFX and their WallboardFX product.   Runs 
on a server and if your LCD panels are smart panels you can connect directly 
from the panel to the server.

Terry

Sent from my BlackBerry — the most secure mobile device — via the TELUS Network
From: jason.burw...@foundersfcu.com<mailto:jason.burw...@foundersfcu.com>
Sent: August 27, 2018 6:31 AM
To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: [cisco-voip] UCCX Wallboard Solution


Does anyone have a suggestion for a UCCX wallboard solution that does not 
require a permanently logged in, 24/7 unlocked PC to push content to LCD 
Monitors? Need something that will run the application as a service on the host 
PC or have a player appliance that connects to the LCD and polls data from the 
Wallboard server. Thanks!


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Re: [cisco-voip] UCCX Wallboard Solution

[Terry Oakley]

You would be wise to check out UnifiedFX and their WallboardFX product.   Runs 
on a server and if your LCD panels are smart panels you can connect directly 
from the panel to the server.

Terry

Sent from my BlackBerry — the most secure mobile device — via the TELUS Network
From: jason.burw...@foundersfcu.com
Sent: August 27, 2018 6:31 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] UCCX Wallboard Solution


Does anyone have a suggestion for a UCCX wallboard solution that does not 
require a permanently logged in, 24/7 unlocked PC to push content to LCD 
Monitors? Need something that will run the application as a service on the host 
PC or have a player appliance that connects to the LCD and polls data from the 
Wallboard server. Thanks!


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Re: [cisco-voip] 8851 call with headset and ahndest

[Terry Oakley via cisco-voip]

Plantronics built a Y adapter that allowed this functionality through the 
headset port.   I am sure there are other manufactures but we had good success 
with the plantronics model.


Terry


From: cisco-voip  on behalf of James 
Buchanan 
Sent: Friday, August 17, 2018 5:03:48 AM
To: Reto Gassmann
Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net)
Subject: Re: [cisco-voip] 8851 call with headset and ahndest

Hi Reto,

With the newer phones, and I believe even with 7961/62 phones, Cisco separated 
the audio interfaces physically, making this former functionality impossible. 
The best thing to do is to use a Y-adapter quick disconnect cable to have two 
headsets on at the same time or use some sort of monitoring/barge software like 
Cisco Finesse offers.

Thanks,

James

On Fri, Aug 17, 2018 at 11:59 AM Reto Gassmann 
mailto:v...@mrga.ch>> wrote:
Hallo Group

We are currently changing our old 7960 phones to 8851.
With the old phones it was possible to use the headset and the handset at the 
same time. So it was possible to coach new workers during a call.
Now with the 8851 this is no longer possible. Only headset or handset.
Is there a setting to change that or does anyone know an other solution?

Thanks Reto
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[cisco-voip] Unity Connection 11.x question

[Terry Oakley]

When a user deletes a voice mail from their connected Outlook account the voice 
mail does not delete from Cisco Unity Connection.  Our aging policy is set to 
delete items from the Deleted folder in 7 days.   This does not appear to be 
working but I also am not 100% sure that the Outlook deleted items are indeed 
being moved to the Deleted Folder in Unity Connection.
So two questions:

Can someone tell me how I can determine with Unity Connection where the folders 
can be seen in the mailbox(es)?

Does anyone know why the messages do not delete after 7 days?  We are using O365

Thanking all in advance

Terry


Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034

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Re: [cisco-voip] issue with 8851 handset

[Terry Oakley]

Thankfully no.   Yikes.. more fun.

I have just updated a number of our 8851 devices to the 12.1SR1 firmware.   
Fingers crossed it was the 11.x firmware that was causing the issue.   Many 
thanks to J. Burwell for the suggestion.

From: Anthony Holloway [mailto:avholloway+cisco-v...@gmail.com]
Sent: Tuesday, February 27, 2018 12:52 PM
To: Terry Oakley <terry.oak...@rdc.ab.ca>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] issue with 8851 handset

Have you seen the defect on the Opus codec and 8800 series phones?

OPUS codec on 78XX/88XX causing audio quality 
problems<https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvc76073>

On Tue, Feb 27, 2018 at 9:48 AM Terry Oakley 
<terry.oak...@rdc.ab.ca<mailto:terry.oak...@rdc.ab.ca>> wrote:
This appears to be a SIP issue but I will ask you much more brilliant people 
than I to see where I should or should not be looking.   We are slowly 
migrating from a mostly 7941 7942 SCCP deployment to almost exclusively 8851 
SIP based handsets.   We rarely saw any call issues but now with the 8851 
handsets in place we have a few users who are experiencing dropped calls (so 
far only internal calls have been reported as dropped).The other person in 
the call path is almost always getting the Perservation mode message on their 
device.   This is so far been reported as affecting a few users primarily and 
consistently.   Even to the point where one of them the phone is restarting on 
a regular basis even when not on a call.   We have replaced devices, moved 
users to new network ports and still the issue continues.   Any advice that you 
have that would assist me in troubleshooting this I would greatly appreciate.   
I have used RTMT to ‘look’ at different parameters but am a little green on 
where or what I should be looking for.

Graciously thanking you in advance

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034<tel:(403)%20343-4034>

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Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost

[Terry Oakley]

Vinnie do you have the # button pressed before or after you plug in the POE 
cable?   You need to have the # button pressed before.

Terry


From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Vinnie Dao
Sent: Monday, February 12, 2018 10:25 AM
To: 'Ryan Ratliff (rratliff)' <rratl...@cisco.com>; 'Anthony Holloway' 
<avholloway+cisco-v...@gmail.com>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, 
sorry if this is a repost

That was awesome guys, however, I tried many times what you said but the phone 
can’t pass Green LED light on Speaker phone.
Here is what I have done,
Plug in POE cable to power up the phone,
Press # button,  and get to the green light on speaker phone and stay there 
like forever.  I can’t even across that point and can’t even get to the 
flashing line 1 to 8 of CP-7975 LED of the phone.
Any other suggestion before I give up on these?

Thank you very much in advance to all.


From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan 
Ratliff (rratliff)
Sent: Monday, February 12, 2018 8:11 AM
To: Anthony Holloway
Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, 
sorry if this is a repost

There are 3 I can find documented internally.
1. Soft Reset (documented publicly)
2. Hard Reset (see below)
3. Hard Reset but keep network settings (Terry’s)

The hard reset is:
3491672850*# - the “nuke it from orbit” option which is a total format the 
flash, hard reset but does not preserve the network.

Prior to version 8.3.3 only the first 2 existed, but number 2 unintentionally 
kept the network preferences, acting like number 3 does today (see CSCsi60439).

-Ryan

On Feb 12, 2018, at 10:39 AM, Anthony Holloway 
<avholloway+cisco-v...@gmail.com<mailto:avholloway+cisco-v...@gmail.com>> wrote:

"The code for the network preservation hard reset is: *7412369#085"

And then there were three.

Wes, Ryan, Brian, how many are there really?

On Mon, Feb 12, 2018 at 9:31 AM Terry Oakley 
<terry.oak...@rdc.ab.ca<mailto:terry.oak...@rdc.ab.ca>> wrote:
I have used the below to reset 79xx series phones and load a new firmware on 
them.  Setup a laptop with a TFTP server on it and on most I have been able to 
recover what looked like a bricked unit.

Thanks

Terry


Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College 
Blvd<https://maps.google.com/?q=100%0D+College+Blvd=gmail=g>. | 
Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034<tel:(403)%20343-4034>



#Total Hard Reset
The code for the total hard reset is: 3491672850*#
A total hard reset formats /flash0 blowing away everything except CNU.  All 
settings and personalization of the phone is removed.
#Hard Reset with Network Setting Preservation
The code for the network preservation hard reset is: *7412369#085
And it also does a complete format of /flash0 - yet it preserves the network 
settings so that after the format, any static IP and other network settings are 
preserved. The settings are stored in volatile RAM, so it is important to not 
remove power to the phone during this process
#Prerequisites
There are a number of prerequsites that are necessary for a successful factory 
reset.
1.You must have a network environment in which DHCP is used to 
provide the phone with an IP address and a TFTP server (i.e. DHCP option 150).
2.There must be an appropriate default load for your phone model on 
that TFTP server:
o The default load name is: termxx.default.loads (where xx is part 
of the model number, 41 for 7941, 62 for 7962, 70 for 7970, etc.)
o The version of the default load must be the same signing type 
(dev or release) as the phone on which you wish to do a factory reset.
o This file (termxx.default.loads) is packaged with every phoneload 
that is installed on the callmanager, but since the name is not unique per 
phoneload version, the copy of termxx.default.loads is always the one from the 
most recent load that was installed on the callmanager. It may not be the type 
(dev or release) that you want.


From: cisco-voip 
[mailto:cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net>]
 On Behalf Of Vinnie Dao
Sent: Sunday, February 11, 2018 11:07 AM
To: 'Anthony Holloway' 
<avholloway+cisco-v...@gmail.com<mailto:avholloway%2bcisco-v...@gmail.com>>

Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, 
sorry if this is a repost

HI Anthony,
Appreciated your reply,
The link you sent requires login,

I am not sure what version on them, since they are stand by units for a while,  
from the last time they were working

Re: [cisco-voip] anyone try solaborate hello?

[Terry Oakley]

I will chime in as well.   From a higher ed funded institution (publicly funded 
by tax dollars) the ability to find less costly solutions is always at the 
forefront.   We fortunately are a Cisco shop from VC to network but we are 
constantly under pressure to find a cheaper solution.   That in itself causes a 
lot of dollars to be spent on purchasing a third party product and then 
massaging it to work as intended.   Sometimes the capital dollars are easy to 
solve for the purchase, it is the operational dollars that get hard to justify 
and even harder to acquire and resource.   It is a never ending battle to see 
where and what direction we will go with every shrinking budgets.   With so 
much invested in our infrastructure to date it seems odd that that investment 
would not be valued but sadly it does not always seem that way.Not like it 
is in the corporate side or what appears to be like.

Just my 2 (1 ½) cents worth.

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034


From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio 
Fulgenzi
Sent: Thursday, February 1, 2018 12:39 PM
To: Anthony Holloway <avholloway+cisco-v...@gmail.com>
Cc: Cisco VoIP Group <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] anyone try solaborate hello?

I think what you’ll find is that in a higher ed scenario, the ability to 
dictate what products are used doesn’t go as far as in a corporate environment.

If someone wants a Cisco room based system, they’re shelling out thousands of 
dollars. Even if a business case can be made, the money may simply not be there.

I was looking at bridging AV solutions with existing PC conferencing solution, 
like Jabber and WebEx from Cisco, and found some interesting HDMI to USB 
streaming devices.

But this solution allows someone to participate in the enterprise collaboration 
space, i.e. Spark and WebEx, with an economical solution.

I guess I see this as hardware using the existing platforms. I’m ok with that. 
For the most part. Something like HighFive which offers a subscription 
conferencing service, I wouldn’t condone, cause that just causes confusion.




---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Anthony Holloway [mailto:avholloway+cisco-v...@gmail.com]
Sent: Thursday, February 1, 2018 1:27 PM
To: Lelio Fulgenzi <le...@uoguelph.ca<mailto:le...@uoguelph.ca>>
Cc: Cisco VoIP Group 
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] anyone try solaborate hello?

I'm kind of curious to know who on this mailing list would have tried it, 
because this list seems to be made up of mostly people interested in Cisco 
products and technology.  Save for a few people of course, who have an indirect 
Cisco interest.

Granted, Cisco doesn't always make the first, the best, or the cheapest, and 
alternatives in the market are a good thing, but, from my perspective, which is 
through the eyes of a Cisco Engineer, I would never be installing a COTS 
product which competes directly with Cisco's own offerings.  Be it this 
product, or a Microsoft product.

Sure, I might see one in the field, but I wouldn't take any responsibility for 
managing it.

Since Lelio, you're on the customer side, is it different for you?  Do you have 
the freedom of just buying and trying any product you want, regardless of 
manufacturer?  Even when I was on the customer side for a few years, I was 
still a Cisco Engineer, and only worked on Cisco products.  Perhaps you wear 
more hats than just Cisco Engineer, and that's our difference.

Anyway, just curious.

By the way, this product actually looks pretty cool and he price is very 
affordable.  So, my above comments are not tied to the product itself, more to 
the idea of 3rd party COTS products competing against Cisco products, when 
viewed from a Cisco Engineer's perspective.
On Wed, Jan 31, 2018 at 2:13 PM Lelio Fulgenzi 
<le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote:
Has anyone tried this product?

https://www.solaborate.com/hello



---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354<tel:(519)%20824-4120> | 
le...@uoguelph.ca<mailto:le...@uoguelph.ca><mailto:le...@uoguelph.ca<mailto:le...@uoguelph.ca>>

www.uoguelph.ca/c

[cisco-voip] BAT file assistance

[Terry Oakley]

Trying to create a BAT file for Cisco Unity Connect 11.x to update Notification 
Device for users with mailboxes.

I have tried to use the following fields in a csv file and keep getting Invalid 
parameter error .|

Headings Alias  DisplayName_HTML1
Active_HTML1  SmtpAddress_HTML1
templateName_HTML1
Input Data   toakley RDC Missed Call 
Enabledterry.oak...@rdc.ab.ca 
RDC_Missed_Call

Can anyone see or know what I am doing/inputting wrong?

Thanks

Terry

[cid:image001.png@01D398FB.422A2D70]




TestNotify.csv
Description: TestNotify.csv
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Re: [cisco-voip] UC server performance and UCCX agent in reserve

[Terry Oakley]

Not taking this personally at all.   ☺

Tomcat was running for approximately 25 days as we had just upgraded from 11.5 
SU2 to SU3 for O365 support and had rebooted all of the UCM pub and subs as 
well as the IMP pub and sub.   I am hoping this is not indicative of what may 
become a routine to restart Tomcat services.   Or is it.   I know the more we 
are tying functions together, Unity Connection, IM and Presence, UC, UCCX, O365 
there is going to be more need for me/us to get a better and fuller 
understanding of how this all dances together and what tune it likes to dance 
too.   And hopefully if I can learn at least a step or two of that dance (and 
remember them) I can then create a more optimized system.

I totally appreciate what you stated Anthony and wholeheartedly agree.   Time 
now for me to put my agreement into action.  BTW hope your cutover went well, I 
have sadly been involved with really bad ones and a few very few, good ones.   
Hope yours was the later.

Terry

PS since I have you all on this thread, any concern/gotcha with enabling 
Webdialer?


From: Anthony Holloway [mailto:avholloway+cisco-v...@gmail.com]
Sent: December 15, 2017 11:42 PM
To: Terry Oakley <terry.oak...@rdc.ab.ca>
Cc: Ryan Huff <ryanh...@outlook.com>; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] UC server performance and UCCX agent in reserve

Out of curiosity, how long had Tomcat been running before you restarted it?

This isn't at you Terry, but in general.

Companies will spend a lot of money getting systems in place, but then 
completely forget that technology has a life cycle; leading towards a better 
experience.  And no, I don't just mean upgrade to the latest shiny version.  I 
mean, efficiency, features, user experience, stability, scale, shorter MTTR.

Without being able to quantify it, I have seen more than a comfortable amount 
of environments without: a pre-production environment, proper analytics, proper 
change control, a good monitoring solution (emails from RTMT don't count), 
resource usage monitoring, a good backup strategy, vmtools up to date, and 
anything other than just MACD work being performed.

It's like there's this sole effort on "projects," and the old saying: "if isn't 
broke, don't fix it," wins again. We lose the chance to truly understand our 
systems, and therefore the chance to optimize them.

/rant

Disclaimer: Today was a long cutover, and I'm tired

PS Ryan amazes me too.
On Thu, Dec 14, 2017 at 10:32 PM Terry Oakley 
<terry.oak...@rdc.ab.ca<mailto:terry.oak...@rdc.ab.ca>> wrote:

Thank you again Ryan.   I think I found the issue.   One of the tests showed a 
problem with AXL services.  Restarted Tomcat and we appear to be much better.





____
From: Terry Oakley
Sent: Thursday, December 14, 2017 5:29:31 PM
To: Ryan Huff

Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] UC server performance and UCCX agent in reserve

Thanks Ryan.. .I will have a look tonight..



PS i don't know how you find all the time to respond to all of us but I am very 
thankful that you do.  


From: Ryan Huff <ryanh...@outlook.com<mailto:ryanh...@outlook.com>>
Sent: Thursday, December 14, 2017 5:26:53 PM
To: Terry Oakley
Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] UC server performance and UCCX agent in reserve

Just based on that description alone, I’d say it might be possible you have 
some LAN congestion?
Everything you’re talking about here is riding http/https.

- Any recent QoS policy changes?

- Is other non-UC web traffic slower than normal from those PCs?

- Run utils diagnose test on the CLI of each server and see if you find any 
goodies ...

-Ryan

On Dec 14, 2017, at 7:18 PM, Terry Oakley 
<terry.oak...@rdc.ab.ca<mailto:terry.oak...@rdc.ab.ca>> wrote:

For the past week and a bit I have noticed a decline in UC (Call Manager) 
response time when editing/adding a device.   The message 'loading' stays on 
for 5 to 10 seconds or even longer.   Page refresh is also really slow.   In 
looking at RTMT the CPU/Memory/disk space are all around 50% or less with no 
apparent spikes.   Any suggestions on where this lag could be?



On another but may be related , a couple of our agents (but not all) both have 
had their phones restart while in use, and today both had their agent go into 
Reserved state for a couple of minutes before finally connecting and allowing 
them service. Again any suggestions on where one would look would be 
appreciated.



UC 11.5 SU3

UCCX 11.5

IMP 11.5 SU3

O365

Unity Connection 11.5



Terry


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Re: [cisco-voip] UC server performance and UCCX agent in reserve

[Terry Oakley]

Thank you again Ryan.   I think I found the issue.   One of the tests showed a 
problem with AXL services.  Restarted Tomcat and we appear to be much better.





From: Terry Oakley
Sent: Thursday, December 14, 2017 5:29:31 PM
To: Ryan Huff
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] UC server performance and UCCX agent in reserve


Thanks Ryan.. .I will have a look tonight..


PS i don't know how you find all the time to respond to all of us but I am very 
thankful that you do.  


From: Ryan Huff <ryanh...@outlook.com>
Sent: Thursday, December 14, 2017 5:26:53 PM
To: Terry Oakley
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] UC server performance and UCCX agent in reserve

Just based on that description alone, I’d say it might be possible you have 
some LAN congestion?
Everything you’re talking about here is riding http/https.

- Any recent QoS policy changes?

- Is other non-UC web traffic slower than normal from those PCs?

- Run utils diagnose test on the CLI of each server and see if you find any 
goodies ...

-Ryan

On Dec 14, 2017, at 7:18 PM, Terry Oakley 
<terry.oak...@rdc.ab.ca<mailto:terry.oak...@rdc.ab.ca>> wrote:


For the past week and a bit I have noticed a decline in UC (Call Manager) 
response time when editing/adding a device.   The message 'loading' stays on 
for 5 to 10 seconds or even longer.   Page refresh is also really slow.   In 
looking at RTMT the CPU/Memory/disk space are all around 50% or less with no 
apparent spikes.   Any suggestions on where this lag could be?


On another but may be related , a couple of our agents (but not all) both have 
had their phones restart while in use, and today both had their agent go into 
Reserved state for a couple of minutes before finally connecting and allowing 
them service. Again any suggestions on where one would look would be 
appreciated.


UC 11.5 SU3

UCCX 11.5

IMP 11.5 SU3

O365

Unity Connection 11.5


Terry


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Re: [cisco-voip] UC server performance and UCCX agent in reserve

[Terry Oakley]

Thanks Ryan.. .I will have a look tonight..


PS i don't know how you find all the time to respond to all of us but I am very 
thankful that you do.  


From: Ryan Huff <ryanh...@outlook.com>
Sent: Thursday, December 14, 2017 5:26:53 PM
To: Terry Oakley
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] UC server performance and UCCX agent in reserve

Just based on that description alone, I’d say it might be possible you have 
some LAN congestion?
Everything you’re talking about here is riding http/https.

- Any recent QoS policy changes?

- Is other non-UC web traffic slower than normal from those PCs?

- Run utils diagnose test on the CLI of each server and see if you find any 
goodies ...

-Ryan

On Dec 14, 2017, at 7:18 PM, Terry Oakley 
<terry.oak...@rdc.ab.ca<mailto:terry.oak...@rdc.ab.ca>> wrote:


For the past week and a bit I have noticed a decline in UC (Call Manager) 
response time when editing/adding a device.   The message 'loading' stays on 
for 5 to 10 seconds or even longer.   Page refresh is also really slow.   In 
looking at RTMT the CPU/Memory/disk space are all around 50% or less with no 
apparent spikes.   Any suggestions on where this lag could be?


On another but may be related , a couple of our agents (but not all) both have 
had their phones restart while in use, and today both had their agent go into 
Reserved state for a couple of minutes before finally connecting and allowing 
them service. Again any suggestions on where one would look would be 
appreciated.


UC 11.5 SU3

UCCX 11.5

IMP 11.5 SU3

O365

Unity Connection 11.5


Terry


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[cisco-voip] UC server performance and UCCX agent in reserve

[Terry Oakley]

For the past week and a bit I have noticed a decline in UC (Call Manager) 
response time when editing/adding a device.   The message 'loading' stays on 
for 5 to 10 seconds or even longer.   Page refresh is also really slow.   In 
looking at RTMT the CPU/Memory/disk space are all around 50% or less with no 
apparent spikes.   Any suggestions on where this lag could be?


On another but may be related , a couple of our agents (but not all) both have 
had their phones restart while in use, and today both had their agent go into 
Reserved state for a couple of minutes before finally connecting and allowing 
them service. Again any suggestions on where one would look would be 
appreciated.


UC 11.5 SU3

UCCX 11.5

IMP 11.5 SU3

O365

Unity Connection 11.5


Terry

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Re: [cisco-voip] OT: Add move change

[Terry Oakley]

And I will add that as a user of their (UnifiedFX) platform MigrationFX we have 
successfully migrated many devices without losing any settings or associations 
even putting in associations such as rtapi configs.   I would highly recommend 
this product as it simplifies and hastens the deployment of new end devices 
without compromising your setups.  It also tags the previous device at that 
port or will remove it from your UC environment.Brilliant product and 
looking forward to their next gem.

Terry Oakley
Telecommunications Coordinator
Red Deer College
Sent from my BlackBerry — the most secure mobile device — via the TELUS Network
From: stephen.we...@unifiedfx.com
Sent: 6 September 2017 11:33 a.m.
To: le...@uoguelph.ca
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] OT: Add move change


Hi,
Co-incidentally we (UnifiedFX) are due to launch something that may be relevant 
called AutomationFX. It basically exposes CUCM API’s (i.e. AXL & CTI) via REST. 
You can call the REST API locally or via our ‘CloudFX’ connection from a secure 
cloud endpoint.

If you have a read over the following page it outlines what AutomationFX can do:

https://github.com/unifiedfx/awesome-automationfx

Kind Regards

Stephen Welsh
CTO
UnifiedFX

Sent from my iPad

On 6 Sep 2017, at 17:13, Lelio Fulgenzi 
<le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote:


The question I have surrounding this is do you swap mac addresses or do you do 
a super copy then delete old one?

There are many apps out there, both Cisco and third party, that are tied to the 
MAC address of the user’s phone.

We’ve seen swapping MAC addresses out is simple and makes sense for most Cisco 
apps, but for those third party apps that synchronize databases via AXL, it can 
cause havoc.

I’m leaning towards updating our MAC process to use supercopy and delete old 
phones as required in secondary systems.



---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
le...@uoguelph.ca<mailto:le...@uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Scott 
Voll
Sent: Wednesday, September 06, 2017 11:10 AM
To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: [cisco-voip] OT: Add move change

What do other use for add, moves and changes to there environments?

We have a home grown app that is not working well, to notify Telecom group 
about changes to the phones, new users, configuration changes, etc.

Does anyone know of any can'd or cloud based software?  Are there any that 
interface with Cisco to automate the process via AXL / SOAP?

Just putting my feelers out to see what is available.

Thanks

Scott

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[cisco-voip] Finesse setup and options

[Terry Oakley]

We are happily now using Finesse but are clearly in our infancy. One of the 
issues that we incurring is that agents in teams can see the other team 
members.   That is not a bad thing but some are now questioning what their team 
members are doing which again is not a bad thing but .   We certainly can 
put them all  in individual teams and assign each of them to the CSQ but have 
any of you, who have much greater experience with Finesse than I,  know how I 
can keep them in one team but not allow them to see each other's status.   That 
would make it easier for the supervisor to see all of their players but keep 
the anxiety level down within the locker room.

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034

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Re: [cisco-voip] UC Compatibility Matrix - 10.5.2 / 11.5

[Terry Oakley]

We are doing very similar this weekend.We have just added Unity 11.5x and 
it is incompatible, licensing, with our CUCM 10.5.   Our plan is to upgrade all 
this weekend but understand that you can upgrade in the non active environment 
and then cut over when you wish.   But will know more about the hurdles after 
this weekend.

Terry

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Jon 
Fox - CISCO IPT
Sent: August 22, 2017 3:46 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] UC Compatibility Matrix - 10.5.2 / 11.5

Hello,
Can anyone point me in the right direction for compatibility guides/matrix. The 
newer CSR matrix is not very useful (or maybe I'm not interpreting it correctly)

Our Software versions are below.

CUCM - 10.5.2.1-5
CUPS IM - 10.5.2.22900-2
UNITY  - 10.5.2.1-5
EXPRESSWAY- 8.8.1

We are planning a potential staggered upgrade to 11.5.SU2 or perhaps 11.5.SU3. 
Where we would one weekend upgrade say the CUCM then next the Unity etc etc...

So wanted to know, for example if our Unity would work correctly with the new 
CUCM Version and visa versa.

Many thanks

Jon Fox
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Re: [cisco-voip] UCCX Place Call, Get Digit String and Play Prompt

[Terry Oakley]

I would be very interested in seeing this scripts if you are willing to share ..

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Carlo 
Calabrese via cisco-voip
Sent: August 9, 2017 11:59 AM
To: Ray Maslanka ; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] UCCX Place Call, Get Digit String and Play Prompt

I have this working and it waits till an agent gets the call. it take two 
scripts to run it I can send you the scripts if you want I have it running on 
10.6
I do have a lot of it documented in the script.
Let me know.

Carlo


From: Ray Maslanka >
To: cisco-voip@puck.nether.net
Sent: Wednesday, August 9, 2017 7:43 AM
Subject: [cisco-voip] UCCX Place Call, Get Digit String and Play Prompt

Gentlemen,

Much like the BaseLineAdvQueueing.aef script in the script repository, I have 
scripts in production that allow callers the ability to leave a message if they 
choose and receive a call back.  UCCX records the callers message, terminates 
the call, calls a trigger, waits for an agent to answer and prompts them to 
press a digit to confirm they want to hear the recorded message.  The agent is 
then free to do what they want with that information.

It seems what really happens after the message is recorded and the call is made 
to the trigger to deliver it to an agent is that the script starts playing the 
prompt "Press a digit to hear a message", regardless of whether an agent has 
actually answered.  That prompt plays and waits a given amount of seconds for 
the agent's digit input, and then loops, courtesy of the timeout function 
related to the initial digit timer.  If no agents are available, the script 
will continue to play the prompt and wait for digits while listening to hold 
music, delay prompts or whatever may be presented while waiting for an agent.  
There is no real harm done here though.

The issue is when an agent does answer, depending on when they answer during 
the looping process, they may hear "Press a digit to hear a message" or "to 
hear a message" or silence as long as the initial timeout value in the Get 
Digit String step before "Press a digit to hear a message".  In higher volume 
environments, that timer and the possible related silence after answering may 
be unacceptable.  Three seconds of nothing may be enough to trigger an agent to 
assume it is an abandoned call and hang up.

I am hoping someone has a technique to have UCCX only start playing the "Press 
a digit to hear a message" when the agent actually answers the call that UCCX 
made into their queue.  If what I am experiencing is expected, confirming that 
would be great too and I'll try to find an acceptable timer or different 
recordings, etc.  If you believe what I am experiencing is not correct 
behavior, any suggestions on what is wrong with that sample would be 
appreciated.

Running into this on fully patched UCCX 11, CUCM 11 and 8800 series endpoints.

Thanks in advance for any feedback.

Ray Maslanka


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Re: [cisco-voip] SIP to Multicast Device

[Terry Oakley]

You may want to look at this paging adapter.   We are using them to interface 
with our analog system for hallway speakers but they may work for you.

http://www.cyberdata.net/voip/011280/



From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Brian 
Meade
Sent: July 20, 2017 10:11 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] SIP to Multicast Device

Anyone know of a device that will register with CUCM via SIP or support a SIP 
trunk from CUCM, answer a call, and send the audio out over multicast?

Got a client with a lot of IP Speakers that only support listening to a 
multicast address.  InformaCast can’t do a multicast address per recipient 
group like their SynApps did that we replaced so a little stuck here.
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[cisco-voip] CUCM 10.5 and Office 365

[Terry Oakley]

We are currently working towards moving our MS office products to Office 365.   
We have currently a hybrid 2013 Exchange server that is routing emails etc to 
either our legacy system or the new Office 365 cloud.   The part I am working 
on is unified messaging and how to get the UM portion to function so that voice 
mail is handled and the message waiting indicator is on or off.Anyone had 
experience with this configuration?

CUCM 10.5
Exchange 2007 inhouse
Exchange 2013 hybrid
Office 365 hosted in the cloud
Expressway C
Expressway E

Thanks

Terry

Sent from Mail for Windows 10

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[cisco-voip] SX20 and Expressway C/E setup

[Terry Oakley]

I have successfully licensed and setup a SX20 on our CUCM 10.5 and have made 
calls to and from the SX20 to both internal numbers, external numbers and a 
Jabber video call.   The problem I am having is placing a video call to an 
outside SIP number.   Does anyone have a guide or document that shows how the 
SX20 should be setup, SIP or H323 etc.When I look at the logs in Expressway 
I can see the Jabber calls to and from the SX20, but if I try to use the SX20 
to call an off site video there is no record in the logs.I ran the H323 and 
SIP debug commands and watched the SX20 call stream but frankly I am not sure 
of what I should be looking for in those logs.

Thanks

Terry

Sent from Mail for Windows 10

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Re: [cisco-voip] UCCX script related questions

[Terry Oakley]

I am not an expert in this at all but have some experience with a similar 
situation.I would suggest, and am glad to be corrected by those that have 
more expertise, that you use skills based routing.   The skills can be adjusted 
by the supervisor on the fly so that leaves it to the supervisor to have the 
right staff (engineer) in place to respond to the call.As for extending the 
timeout to being set to Not Ready I believe that can be adjusted on the 
Application Management section under agentTimeout.   Again very happy to be 
corrected as I am still working through scripting and how to make it the most 
efficient.

Terry


Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034



From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
naresh rathore
Sent: June 19, 2017 1:48 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] UCCX script related questions

hi All,


i have to configure CRS scripting on UCCX. following is the requirement.

 1.  broadcast ring to level 1 engineer for 60 sec, then call goes to queue and 
plays the option to exit the queue and leave voicemail.
   2. if exit option is not selected, it will broadcast ring level 2 
engineer for 60 sec, then call goes to queue and plays the option to exit the 
queue and leave voicemail.
   3. if exit option is not selected, it will broadcast ring level 3 
engineer for 60 sec, then call goes to queue and plays the option to exit the 
queue.
   4.if exit option is not selected, it will go through step 1, 2, 3 and 
then go to voicemail.


I have following queries
   1. after 3 rings, the agent (finesse) because not ready. is it possible 
to extend the timeout to 60 second. is it possible via "select resource" step?
2.because i have to go through step 1, 2, and 3. during first round 
when the state of the group is automatically changed to not ready (if nobody 
answers), is it possible to change the state automatically to ready after some 
time.
 3. Should i use resource group or skill based routing
 4. they also will be changing engineers from one level to another. is 
it possible to assign different skills /change skills of a user using 
supervisor desktop or limited version of appadmin page?


Thanks all


Regards


Naray

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Re: [cisco-voip] SX20 add to Call Manager

[Terry Oakley]

Thank you Matt.   MRA is not in play… at least not right now.  ☺

From: Matt Jacobson [mailto:m4ttjacob...@gmail.com]
Sent: May 11, 2017 8:20 AM
To: Terry Oakley <terry.oak...@rdc.ab.ca>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] SX20 add to Call Manager

Is MRA in play? If not, then the below doc should be what you need. There is 
also a CE8 on CUCM 11.x, but it is all relatively the same.Watch out for 
running CE8 on SX20, there are peripheral requirements older SX20 units may not 
meet.

http://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/codec-c-series/tc7/administration-guide/administering-endpoints-running-tc72-on-ucm1051.pdf


On Thu, May 11, 2017 at 5:14 PM, Terry Oakley 
<terry.oak...@rdc.ab.ca<mailto:terry.oak...@rdc.ab.ca>> wrote:
Does anyone have a process document for adding a SX 20 unit to Call Manager 
environment to be a video endpoint?   We have Expressway C and E in place as 
well as IM and Presence.We currently have the SX20’s going through a video 
gateway that has just failed and is EOS/EOL.

Any assistance would be wonderful.

Environment

CUCM 10.5
IM and Presence 10.5
Expressway C and E.
SX 20 (5 units)

Thank you in advance

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034<tel:(403)%20343-4034>


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[cisco-voip] SX20 add to Call Manager

[Terry Oakley]

Does anyone have a process document for adding a SX 20 unit to Call Manager 
environment to be a video endpoint?   We have Expressway C and E in place as 
well as IM and Presence.We currently have the SX20's going through a video 
gateway that has just failed and is EOS/EOL.

Any assistance would be wonderful.

Environment

CUCM 10.5
IM and Presence 10.5
Expressway C and E.
SX 20 (5 units)

Thank you in advance

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034

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[cisco-voip] Upgrade knowledge

[Terry Oakley]

Currently we are CUCM 10.5.2.11900-3 and UCCX 10.6.1.1-39. We would 
like to upgrade to CUCM 11.x but for now stay at UCCX 10.6.1 as we want to keep 
CAD going for a while yet before we have to move to Finesse.  Possible?
We also have IM in our environment along with WebEx.

Thoughts and got ya's

Thanks

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034

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[cisco-voip] Teleconferencing question

[Terry Oakley]

We have a board room 25' by 40', that we currently have an 8831 conferencing 
unit in with the two external mics.   The unit works well but with only the two 
mics does not adequately cover the room.   Do any of you have suggestions as to 
how we can add the necessary mic coverage into the room but at the same time 
keep it neat and tidy?   The room is often use for our College's Board meeting 
and will have 18 to 30 guests invited to the meeting.   The setup is 12 tables 
on castors, that are arranged in an oval but can be separated or arranged 
differently for other events.

We do have WebEx, IM available if something there would allow us to 
provide a better teleconferencing solution.   I am think we should just do a 
full blown conferencing suite, video and tele but want to know if there are 
other solutions that I have not seen or more likely thought of.

Thanks

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034

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Re: [cisco-voip] Wired Plantronics headsets on a Cisco 7945/65

[Terry Oakley]

Not that we have had to use.  Corded headset to headset jack.

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
norm.nichol...@kitchener.ca
Sent: February 1, 2017 8:34 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Wired Plantronics headsets on a Cisco 7945/65



Do I need an amplifier in line with the corded headset ?



Thanks





Norm Nicholson
Telecom Analyst
City of Kitchener
(519) 741-2200 x 7000


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Re: [cisco-voip] Panic Button Solution?

[Terry Oakley]

Once you are upgraded I would look at the Singlewire software (InformaCast).   
I believe the Panic button feature will work exactly as you require if you have 
the Advanced InformaCast installed.   I haven’t created the open mic situation 
but we certainly have been able to use the Panic button in a silent mode.
Cannot see why you can’t make the phone mic open (if the phone model has a mic) 
so that the security side can listen to the active situation.   Will look at 
that and see what I can find out.

Terry


Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034



From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lisa 
Notarianni
Sent: January 30, 2017 2:19 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Panic Button Solution?


Call Manager 10.5.2.12901-1



I have a request from a department here at The University of Scranton to use a 
button on their phone as a panic button that would do the following:

1.  Automatically dial our Police department without a ring tone

2.  Provide one way communication to University Police so they can listen 
to the conversation to get an idea of the issue and then dispatch an officer

It is important to have silence on the phone connection when the button is 
pressed

I looked into PLAR but I don’t think it can be configured exactly this way.  We 
have a SingleWire server but it is in the process of being upgraded. So, before 
we install a physical panic button without a voice feature, we wondered if 
there were any other creative solutions.

Thank you in advance -
Lisa Notarianni
[cid:image001.png@01D27B04.C7182660]



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Re: [cisco-voip] UCCX script question

[Terry Oakley]

Thanks Ray.  Some very good examples and some great assistance.   Thank you.

From: Ray Maslanka [mailto:ray.masla...@gmail.com]
Sent: December 31, 2016 12:35 PM
To: Terry Oakley <terry.oak...@rdc.ab.ca>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] UCCX script question

Terry,
You can find good examples of scripts that will help you with this in Cisco's 
script repository.  You can download what I believe is the latest here: 
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip
Check out the BaseLinePrompt.aef script as an example of a way to allow users 
the ability to record prompts via a TUI.  You can give users the ability to 
record and / or rerecord a prompt that's referenced in your script over the 
phone as necessary (i.e.  "email is down" vs. "internet is down", etc.) without 
a UCCX administrator's assistance.
Then you can use the logic found in the sample emergency.aef and 
emergencyCheck.aef scripts to allow the same TUI user to indicate that that 
newly recorded "emergency" prompt should be played, rather than your normal 
"all services are working" prompt.
Hope that helps.
Ray Maslanka

On Sat, Dec 31, 2016 at 12:19 AM, Terry Oakley 
<terry.oak...@rdc.ab.ca<mailto:terry.oak...@rdc.ab.ca>> wrote:
Does anyone have an example of a UCCX script that has the ability for a call 
centre or service desk to change a prompt?

An example would be based on our ServiceDesk wanting to change the welcome 
prompt to inform the caller that ‘all services are working’ to ‘email is down’ 
etc.   I was hoping that someone would have an example of a script that would 
allow the call centre staff to change the script without having to load prompts 
or edit the script.

Thanks

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034<tel:(403)%20343-4034>


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[cisco-voip] UCCX script question

[Terry Oakley]

Does anyone have an example of a UCCX script that has the ability for a call 
centre or service desk to change a prompt?

An example would be based on our ServiceDesk wanting to change the welcome 
prompt to inform the caller that 'all services are working' to 'email is down' 
etc.   I was hoping that someone would have an example of a script that would 
allow the call centre staff to change the script without having to load prompts 
or edit the script.

Thanks

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034

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Re: [cisco-voip] UCCX 11.0, Phone agent, How many calls in queue?

[Terry Oakley]

Unified FX has a Wallboard function that is quite brilliant and should solve 
your issue.
www.unifiedfx.com<http://www.unifiedfx.com>


Thanks

Terry


Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034



From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Derek 
Andrew
Sent: August 2, 2016 2:47 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] UCCX 11.0, Phone agent, How many calls in queue?

We just upgraded to CCX 11.0 and two of our call centres are upset they no 
longer can see how many calls are in the queue and how long has the next one 
been waiting.

I recall someone wrote a small wall board to display on the phone so agents 
would be able to get that information, but I cannot remember where I heard this.

Does anyone on the list have a suggestion where I should look?

Thanks,

d


--
Copyright 2016 Derek Andrew (excluding quotations)

+1 306 966 4808
Communication and Network Services
Information and Communications Technology
Infrastructure Services
University of Saskatchewan
Peterson 120; 54 Innovation Boulevard
Saskatoon,Saskatchewan,Canada. S7N 2V3
Timezone GMT-6

Typed but not read.

[http://homepage.usask.ca/dfa878/uofs.gif]
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[cisco-voip] PRI and cabling distances

[Terry Oakley]

We are finally replacing our aging router and replacing it with a new (at least 
new for us) 2911.   The current location of our old router was where our old 
Nortel PBX was located.   We are looking at relocating the 2911 into our data 
centre which will require us to push the PRI signal (we have two) from our 
demarc room through the building to our data centre, using in house copper 
cabling.   How far have any of you been successful in pushing a PRI/T1 signal 
and if you needed to put in a 'booster' what booster do you recommend.

The distance we are going is between 800 and 1000 feet.   I have read that this 
distance is workable but.
I have, in testing,  connected the new 2911 to one of the PRI (HDSL) devices 
and I can see that it connects by running cablelength commands on the VG.   If 
I use cablelength -22db I can get the HDSL light to indicate it is connected 
but a show controller T1 still shows that controller 0/0/1 is down.   So I 
believe the cable length is too long or I am missing something else.

Any assistance and sharing of knowledge would be appreciated.

Thanks

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034

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Re: [cisco-voip] Looking for beta testers for UCCX Call Flow Designer

[Terry Oakley]

Tanner I can see the benefit of this and have been looking for a tool to do 
this for a long time.  Can you add me to your beta list?  We are just getting 
ready to consolidate our service areas into one call location so would like to 
test your product for that change.

Thanks

Terry


Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034



From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Tanner Ezell
Sent: May 3, 2016 7:24 PM
To: Cisco VOIP <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Looking for beta testers for UCCX Call Flow Designer

I now realize I forgot to include the video!  
https://www.youtube.com/watch?v=CUwGGbPjmWY

On Tue, May 3, 2016 at 3:34 PM, Tanner Ezell 
<tanner.ez...@gmail.com<mailto:tanner.ez...@gmail.com>> wrote:
As many of you know I've been developing a software solution to bring visual 
call flow development to UCCX (you can see a demo video I put together 
showcasing functionality, including export to Visio and AEF). After much time 
I'm extremely pleased to announce we're looking for beta testers to play with 
the software and provide feedback.

Ideally I'm looking for folks who are able to apply real world needs to the 
application to make recommendations for improvement and enhancements.

Anyone interested please feel free to email me directly or on thread to discuss 
further.

The software is Web based, so if you're a Mac or Linux guy, you can still apply!

I'm also happy to answer any questions out there regarding the software.

Regards,
Tanner Ezell

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Re: [cisco-voip] CUCM/Unity and chrome

[Terry Oakley]

Started for me yesterday.   I am running Chrome 47.0.2526.73 m
Quite irritating actually.   Just get everything that I manage finally working 
under one browser and then not.

Back to Firefox for somethings, IE for others.

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
NateCCIE .
Sent: December 7, 2015 3:28 PM
To: cisco-voip (cisco-voip@puck.nether.net) 
Subject: [cisco-voip] CUCM/Unity and chrome

I have been using chrome for all of my version 10+ CUCM and Unity admin for a 
while now.  It has been great

Today on both of my computers, the drop downs are not appearing in chrome.

Anyone else having problems with chrome today?

-Nate
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Re: [cisco-voip] Wireless Headset Recommendations

[Terry Oakley]

>From our experience Jabra sets work well.   We have both the 9350e and the 
>9460 on our campus and both have been quite reliable and work well with the 
>EHS cable.

We have some new CS540's but they are used by staff that are not constantly on 
the phone.   The Jabra users all are on the phone most of their work day.

Terry


Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034



From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of JASON 
BURWELL
Sent: December 4, 2015 1:33 PM
To: 'cisco-voip@puck.nether.net' <cisco-voip@puck.nether.net>
Subject: [cisco-voip] Wireless Headset Recommendations

Does anyone have recommendations for a quality wireless headset? Been using 
CS540 Plantronics for a while but they do not seem to last well at all and 
frequently fail. Using mostly 7965s so Bluetooth to the phone is not really an 
option yet.

Thanks!


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Re: [cisco-voip] UC & Linux server for DRS SFTP DNS and NTP

[Terry Oakley]

>From me to you and your willingness to share, thank you.   It has been a long 
>while since I used linux, any flavour, extensively so this will be a very 
>welcome assistance.

Thank you again.

Cheers

Terry

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan 
Huff
Sent: November 3, 2015 5:13 AM
To: cisco voip 
Subject: [cisco-voip] UC & Linux server for DRS SFTP DNS and NTP

Hey all,

Some time last week, I think, someone had posed a query about options for DRS 
mechanisms (SFTP ... etc); among many of the great suggestions was, as there 
always is, a suggestion to use Linux (I myself recommended).



I did some thinking and thought, for some, suggesting a Linux server may be 
akin to asking that soup be eaten with a fork. We're all busy professionals; 
taking the time away from work and family to learn how to use an unfamiliar 
operating system just for UC backups? I realise that might be an obvious 
proposition.



With regards to Cisco UC specifically, I think "Linux" is not just knowing that 
UCOS is built on it, I think it should be an essential tool in your UC utility 
belt! Linux can solve many issues and get you out of binds (no pun intended). 
In my opinion, it is a much more reliable and scalable solution than other 
options (and it can be more useful to your UC environment than just a "DRS 
Box").



So, for those in mind, and for my LOVE of the penguin; over the next week'ish 
(we'll see how work goes) I am doing a multi-part blog series covering the 
niche topic of Cisco UC and Linux utility servers and specific use cases. 
Specifically, I will cover using SFTP, DNS, NTP & Web Servers in Linux (all 
useful goodies for Cisco UC).



I am not, nor will not sell anything nor does the blog have ads or stuff like 
that. This is just a sincere and genuine effort to assist my fellow brothers 
and sisters that may not be ultra familiar with Linux but would like to know 
more and how Linux utility servers could be used with Cisco UC.



I will not be notifying the list each time I have a new entry in the series, so 
if you would like to follow along or do a fly-by at some point, please 
visit/bookmark http://ryanthomashuff.com/category/linux-aficionado-series/ or 
use the RSS link http://ryanthomashuff.com/feed/



Right now, the first entry is up which is a primer to the series.



Thanks,



Ryan
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Re: [cisco-voip] Remote Phone Control -- Opinions

[Terry Oakley]

I add to the UnifiedFX solution for remote phone control.  We still are a 
strong Singlewire shop with their InformaCast product for notification, both 
informational and emergency.  With the drop in support of the RemotePhone 
software it was very nice to find the UnifiedFX solution.   Very happy with the 
results and they just keep adding to the offering so that even makes it better.

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Scott 
Voll
Sent: October 29, 2015 3:51 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Remote Phone Control -- Opinions

So what vendor do you use for Remote phone control?

Do you like them?

Pro's and Con's?

We have used SingleWire for the last 5 or 6 years, but they have made their's 
free and not continuing support for new Models.

We are moving from 7961's to 88xx series.  I have a Demo of Uplinx.  It seems 
very feature rich, but the GUI could use a little updating (seems a little 
xp'ish).

Before I go and spend any money, I want to go with the best.

TIA

Scott

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Re: [cisco-voip] How Many Docs Does it Take to Prep for an Upgrade?

[Terry Oakley]

I would certainly be interested in a sanitized look.   Upgrades are fun (yeah 
right) but having some sort of tool to assist would at least make the light 
appear a little clearer.



From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan 
Huff
Sent: October 16, 2015 12:57 PM
To: Anthony Holloway ; Cisco VoIP Group 

Subject: Re: [cisco-voip] How Many Docs Does it Take to Prep for an Upgrade?

I use an excel spread sheet with a hyperlink to the base doc in one sheet with 
notes and details gathered in the sheet.Then I create additional worksheets of 
subordinate documentation and notes and then make references from the base 
sheet to the subordinate sheets. I also have a sheet for customer discovery 
(current dns, ip, device loads  etc). It ends up looking a lot like a Gantt 
chart.

If you'd like, I can sanitize and send one to you, to compare notes and see if 
there is anything of use to you.

Also, If time permits, and it's feasible,  I like to stage a mock upgrade in my 
lab with customer data (drs ... etc) and do a dry run.


 Original message 
From: Anthony Holloway
Date:10/16/2015 2:38 PM (GMT-05:00)
To: Cisco VoIP Group
Subject: [cisco-voip] How Many Docs Does it Take to Prep for an Upgrade?
Does anyone else do this?  Gather all of the documentation ahead of time, 
because inevitably you're going to revisit a document more than once?  There 
are a lot of documents to gather!  Anything I could be doing better?  Tips?  
Tricks?

I create a spreadsheet of all of the pertinent documents I need to review or 
reference, like in this screenshot.  There's over 90 documents in this list.  
Granted, I don't read them all front to back, but some I do, and  for others I 
need to reference information within them nonetheless.  You never know when you 
might find a small font hidden note in there.

E.g., From the 8945 Release Notes

"Release 9.4(2)SR1 can only be upgraded from 9.3(4) and later. Releases prior 
to 9.3(4) have to be upgraded to 9.3(4) first."

Source: 8945 9.4(2)SR1 Release 
Notes

I actually missed this one recently, and unlike 7900 series phones, they phone 
will just brick itself and never register.  Causing you to walk to every phone 
and reset power to it, or walk the mac address tables of your layer 2 network 
and shut/no shut the ports.

[content://com.android.email.attachmentprovider/2/1388/RAW]
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Re: [cisco-voip] CUCM 10.5 and Exchange 2013 voicemail setup. RESOLVED

[Terry Oakley]

Well did some call traces and I get this on the try to the hunt pilot

Line 1
11:14:05.430|CC|OFFERED|66715124|66715125|3521|1803|1803|SEPA45630BA4343|Exchange2013CASTrunk
Line 2
11:14:05.517|SIPT|66715125|TCP|OUT|xxx.16.xxx.12|5060|Exchange2013CASTrunk|xxx.28.x.xxx|5060|3
100

13

2806.1^*^*|11508701|f79c7200-61e18d5d-35cac-cc91...@172.16.xxx.12|INVITE

Line 3   
11:14:05.518|SIPT|66715125|TCP|IN|xxx.16.xxx.12|5060|Exchange2013CASTrunk|xxx.28.x.222|5060|3
100

14

1874917.2^xxx.28.x.222^*|11508702|f79c7200-61e18d5d-35cac-cc91...@xxx.16.xxx.12|100

Trying

Line 4
11:14:05.545|SIPT|66715125|TCP|IN|xxx.16.xxx.12|5060|Exchange2013CASTrunk|xxx.28.x.222|5060|3
100

14

1874917.3^xxx.28.x.222^*|11508703|f79c7200-61e18d5d-35cac-cc91...@xxx.16.xxx.12|403

Forbidden







IP addressed masked to protect the less than innocent.

Then on looking at the Exchange side and the event viewer there was a telltale 
event there, that I should have asked the admin earlier.   “The Unified 
Messages server cannot find a valid UM hunt group associate with the UM IP 
gateway.   Pilot 1803”

So after attempts to modify the UM dial plan to add the hunt group we removed 
it and started again.   This time making the URI type Telephone extension 
instead of SIP URI.   We were able to add the hunt group and voila an answered 
call from CUCM 10.5 to Exchange 2013.

BTW there is a problem with Play on Phone in Office 2013 that requires a KB to 
be added for the Play on Phone to work.   The KB is 2880477.   
https://support.microsoft.com/en-us/kb/2880477


Thanks for all of the support and a special thanks to Ryan and Aaron

Terry



From: Ryan Huff [mailto:ryanh...@outlook.com]
Sent: October 13, 2015 5:29 PM
To: Terry Oakley <terry.oak...@rdc.ab.ca>; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] CUCM 10.5 and Exchange 2013 voicemail setup.

Terry,

Sounds like you have a lot going on there!

How did you move into the 10.5 environment?  Did you do a bridge migration or a 
'stare and compare'?

A fast busy could be a few different things (css, partition ... etc) or dns 
based since you mentioned fqdn or resource based.

What codec are you trying using?

Have you pulled traces?

What is the disconnect cause code for one of the failed calls into the hunt 
pilot?

If you can reproduce a failed call and then send me the traces or the sip 
messages I can give you a much better answer.

Thanks,

Ryan


Sent from my T-Mobile 4G LTE Device


 Original message 
From: Terry Oakley
Date:10/13/2015 6:24 PM (GMT-05:00)
To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: [cisco-voip] CUCM 10.5 and Exchange 2013 voicemail setup.
We currently are moving from Exchange 2007 to Exchange 2013.   We have three 
CAS servers and 3 Mailbox servers, all virtualized.   In our test environment, 
before we moved from CUCM 6.1 to 10.5 we are able to at least get Exchange 2013 
to answer a SIP trunk request from CUCM 6.1.   Now in CUCM 10.5 we just get a 
fast busy when we dial the VM pilot number.   Does anyone have experience with 
this and have a guide that we could follow?We have followed a number of 
guides from Microsoft and they have not proven to be the magic answer.

We have a SIP trunk set to the CAS servers with all three individual servers 
listed in the Destination section (all FQDN) port 5060
We have three separate SIP trunks to the three mailbox servers with all three 
having the ports 5062 through 5068 listed and again FQDN for the destination 
address.
The VM pilot (route pattern) is associated with the CAS trunk.
Do we need a route list and hence a route group?

Thank you for your knowledge and wiliness to share.  And especially thanks to 
this forum for providing us the access.

Cheers

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034

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[cisco-voip] CUCM 10.5 and Exchange 2013 voicemail setup.

[Terry Oakley]

We currently are moving from Exchange 2007 to Exchange 2013.   We have three 
CAS servers and 3 Mailbox servers, all virtualized.   In our test environment, 
before we moved from CUCM 6.1 to 10.5 we are able to at least get Exchange 2013 
to answer a SIP trunk request from CUCM 6.1.   Now in CUCM 10.5 we just get a 
fast busy when we dial the VM pilot number.   Does anyone have experience with 
this and have a guide that we could follow?We have followed a number of 
guides from Microsoft and they have not proven to be the magic answer.

We have a SIP trunk set to the CAS servers with all three individual servers 
listed in the Destination section (all FQDN) port 5060
We have three separate SIP trunks to the three mailbox servers with all three 
having the ports 5062 through 5068 listed and again FQDN for the destination 
address.
The VM pilot (route pattern) is associated with the CAS trunk.
Do we need a route list and hence a route group?

Thank you for your knowledge and wiliness to share.  And especially thanks to 
this forum for providing us the access.

Cheers

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034

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Re: [cisco-voip] UnifiedFX Gurus

[Terry Oakley]

For those of you looking at UnifiedFX I will add my experience.   First it is 
limited experience as we have only been using the product for 6 months.  So in 
saying that, the product is sound, is user friendly and so far has been a very 
good addition to our technology tool set.   I do not think any of you would 
question its value after you try it out.

Terry


Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034



From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Stephen Welsh
Sent: September 29, 2015 8:13 AM
To: Heim, Dennis <dennis.h...@wwt.com>
Cc: cisco-voip@puck.nether.net; Unified FX Sales <sa...@unifiedfx.com>
Subject: Re: [cisco-voip] UnifiedFX Gurus

Hi Dennis,

What we mean by Phone Estate is the total number of phones within your 
environment across one or more clusters. Here is an example:

Cluster 1 - 2000 Phones
Cluster 2 - 1000 Phones
Cluster 3 - 3000 Phones

In order to license all phones across all 3 clusters you would need a ‘Phone 
Estate’ license of 6000 phones, effectively it’s a count of your total physical 
IP Phones.

Note: If you are upgrading from one cluster to another, we allow the addition 
of the old and new cluster as part of the same Phone Estate count so you can 
have the old and new cluster at the same time during any upgrade/migration 
without double counting the phones that are moving.

Note we do have other license types we don’t publish on our website, happy to 
discuss off-line if you like.

Kind Regards.

Stephen Welsh
CTO
UnifiedFX

On 29 Sep 2015, at 14:56, Heim, Dennis 
<dennis.h...@wwt.com<mailto:dennis.h...@wwt.com>> wrote:

Reading the licensing model for unifiedfx and it says “Phone Estate”… what is 
that?

Dennis Heim | Emerging Technology Architect (Collaboration)
World Wide Technology, Inc. | +1 314-212-1814
<https://twitter.com/CollabSensei>
<xmpp:dennis.h...@wwt.com><tel:+13142121814><sip:dennis.h...@wwt.com>
“There is a fine line between Wrong and Visionary. Unfortunately, you have to 
be a visionary to see it." – Sheldon Cooper
“The greatest danger for most of us is not that our aim is too high and we miss 
it, but that it is too low and we reach it.” -- Michelangelo Buonarroti
“We should tansform the way we work” -- RowanTrollope

Click here to join me in my Collaboration Meeting 
Room<https://wwt.webex.com/meet/dennis.heim>

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[cisco-voip] Recommendations for new handsets

[Terry Oakley]

We are in the process of updating our fleet of handsets (most are 7 years or 
older) and looking for recommendations for what handset model we should move 
to.   Currently most of our sets are the problematic 7941/61 with a number of 
7911sets.   In classrooms and meeting rooms we have 7945 and 7965 sets that 
have been very reliable.

We are looking at either the 9900 or 8800 series (color screen) but we are 
seeking your experience and knowledge of those series or what you believe would 
be a series that we should look at.

Thanks

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034

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Re: [cisco-voip] Request for information

[Terry Oakley]

Thanks.  I may have mislead all of you by not providing a clear statement.  I 
am looking for a phonebook service that would pull the data from MS Exchange 
instead of the Call Manager.   If anyone has that functionality or knows of a 
company that is doing that, that would be helpful.

Thanks though to Ryan as his application is very good.

Terry



From: bmead...@gmail.com [mailto:bmead...@gmail.com] On Behalf Of Brian Meade
Sent: April 6, 2015 9:22 AM
To: Terry Oakley
Cc: cisco-voip@puck.nether.net; ryan huff
Subject: Re: [cisco-voip] Request for information

Ryan Huff on this list created a web front-end for the corporate directory- 
http://ryanthomashuff.com/2015/01/new-web-gui-for-call-manager-corporate-directory/

On Mon, Apr 6, 2015 at 11:11 AM, Terry Oakley 
terry.oak...@rdc.ab.camailto:terry.oak...@rdc.ab.ca wrote:
We are moving to CUCM 10.x and Exchange 2013 (for our voicemail).   As a 
post-secondary education institution we get very good pricing on Microsoft 
products so will continue to use Exchange as our voicemail solution.

The information I am looking for is about an online phonebook solution.   With 
all of the data for the users in Active Directory because of the VM 
requirement,  we can certainly get that information via the phones corporate 
directory option but we would also like to publicize a simple online phonebook 
that we can access via our Intranet.It would be useful to be able to 
include information that is not always in Active Directory such as 
department/college main numbers, FAX numbers etc.   Does anyone have a simple 
and cost effective solution that they are currently using that would also 
require minimal maintenance?   I can visualize us using the AD side and adding 
in the department numbers, FAX numbers and so on but if there is a solution 
that some of you are using that information would be much appreciated.

Thanks

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034tel:%28403%29%20343-4034


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Re: [cisco-voip] Documenting a Cisco ICM Script

[Terry Oakley]

I echo that.. trying to document those scripts has been a challenge to say the 
least.

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan 
Burtch
Sent: March 18, 2015 9:19 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Documenting a Cisco ICM Script

All:

Does anyone know of a good way to document a Cisco ICM script?

All I do today is take a boat load of screen shots and add comments to them.

Just wanted to know if anyone has a better system.





Sincerely,

Ryan Burtch
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[cisco-voip] Unified Messaging

[Terry Oakley]

Currently we are in the process of moving to Call Manager 10.x but 
unfortunately we are still on 6.1 for a little while yet.   Or should that be 
sadly we are still there.   The other push is to more our Exchange environment 
to 2013 from 2007. Exchange 2007 currently handles our voicemail.

Has anyone out there done something like this and if so how did you configure 
your Call Manager and Exchange 2013?   From examples we have configured our SIP 
trunk to point to destination address of the new 2013 Exchange box on port 
5060.   We have moved a user from 2007 over to 2013 and set there UM to point 
to the new voicemail dialplan.We keep getting a fast busy after the call 
hits the No answer limit.   Messaging button produces the same effect but with 
a significant delay.

Second question is would you stay with Exchange as your UM or would you use 
Unity?   Of course money is always an issue for education but if there are 
valid reasons to go either way I would appreciate your expertise and guidance.

Thanks

Terry


Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034

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[cisco-voip] Issues with UCCX

[Terry Oakley]

We are sadly still running UCCX 5.0 and have begun experiencing some disturbing 
issues for the queue agents that are logged in.   First of all last week the 
ability to transfer a call seemed to be hit and miss, with often the call being 
lost and therefore upsetting the caller.   Second there seems to be a growing 
amount of delay between the call answer and the call connection being 
established.   This has caused the agent to be asking multiple times 'hello' 
and finally getting a response from the caller.   Have any of you experienced 
this and know a solution or where I would start to begin troubleshooting?   I 
have checked the logs, and performance matrix of the UCCX server and they seem 
to be fine.   No CPU hits, lots of memory and disk space.

We are running this with Call Manager 6.1 (again sadly) and the system summary 
shows both publisher and subscriber well within CPU and memory specs.

Thank you for any assistance you can provide.

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034

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Re: [cisco-voip] Issues with UCCX

[Terry Oakley]

Wow totally rude of me.   My apologies Tanner as I should have been polite and 
said thank you.   Both my Call Manager and UCCX are on very old servers and I 
try and leave them alone in the dark corner as much as I can but if you think 
it would resolve my issue I will restart them.   What order do you typically 
restart yours in?  I usually go Sub, Pub and then UCCX

Thanks

Terry

From: Tanner Ezell [mailto:tanner.ez...@gmail.com]
Sent: February 9, 2015 4:13 PM
To: Terry Oakley
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Issues with UCCX

Terry,

Curious, when was the last time the Call Manager and UCCX were rebooted?

On Mon, Feb 9, 2015 at 4:02 PM, Terry Oakley 
terry.oak...@rdc.ab.camailto:terry.oak...@rdc.ab.ca wrote:
We are sadly still running UCCX 5.0 and have begun experiencing some disturbing 
issues for the queue agents that are logged in.   First of all last week the 
ability to transfer a call seemed to be hit and miss, with often the call being 
lost and therefore upsetting the caller.   Second there seems to be a growing 
amount of delay between the call answer and the call connection being 
established.   This has caused the agent to be asking multiple times ‘hello’ 
and finally getting a response from the caller.   Have any of you experienced 
this and know a solution or where I would start to begin troubleshooting?   I 
have checked the logs, and performance matrix of the UCCX server and they seem 
to be fine.   No CPU hits, lots of memory and disk space.

We are running this with Call Manager 6.1 (again sadly) and the system summary 
shows both publisher and subscriber well within CPU and memory specs.

Thank you for any assistance you can provide.

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034tel:%28403%29%20343-4034


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Re: [cisco-voip] Issues with UCCX

[Terry Oakley]

Thanks Kevin.  They seem to be only on calls routed to the CCX agents.   Reboot 
happened because of the transfer issues.  Delay’s started after the reboot 
if what I am being told is accurate from the agents.

Thanks

Terry

From: Kevin Przybylowski [mailto:kev...@advancedtsg.com]
Sent: February 9, 2015 4:25 PM
To: Terry Oakley; Tanner Ezell
Cc: cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] Issues with UCCX

Are the phone/call quality issues only on calls routed through CCX to agents?  
Did this reboot happen cause of the issues or did the issues happen post reboot 
(silly question but it wasn’t clear).

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Terry 
Oakley
Sent: Monday, February 9, 2015 6:14 PM
To: Tanner Ezell
Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Issues with UCCX

UCCX just late last week.   CUCM 117 days.

From: Tanner Ezell [mailto:tanner.ez...@gmail.com]
Sent: February 9, 2015 4:13 PM
To: Terry Oakley
Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Issues with UCCX

Terry,

Curious, when was the last time the Call Manager and UCCX were rebooted?

On Mon, Feb 9, 2015 at 4:02 PM, Terry Oakley 
terry.oak...@rdc.ab.camailto:terry.oak...@rdc.ab.ca wrote:
We are sadly still running UCCX 5.0 and have begun experiencing some disturbing 
issues for the queue agents that are logged in.   First of all last week the 
ability to transfer a call seemed to be hit and miss, with often the call being 
lost and therefore upsetting the caller.   Second there seems to be a growing 
amount of delay between the call answer and the call connection being 
established.   This has caused the agent to be asking multiple times ‘hello’ 
and finally getting a response from the caller.   Have any of you experienced 
this and know a solution or where I would start to begin troubleshooting?   I 
have checked the logs, and performance matrix of the UCCX server and they seem 
to be fine.   No CPU hits, lots of memory and disk space.

We are running this with Call Manager 6.1 (again sadly) and the system summary 
shows both publisher and subscriber well within CPU and memory specs.

Thank you for any assistance you can provide.

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034tel:%28403%29%20343-4034


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Re: [cisco-voip] Issues with UCCX

[Terry Oakley]

UCCX just late last week.   CUCM 117 days.

From: Tanner Ezell [mailto:tanner.ez...@gmail.com]
Sent: February 9, 2015 4:13 PM
To: Terry Oakley
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Issues with UCCX

Terry,

Curious, when was the last time the Call Manager and UCCX were rebooted?

On Mon, Feb 9, 2015 at 4:02 PM, Terry Oakley 
terry.oak...@rdc.ab.camailto:terry.oak...@rdc.ab.ca wrote:
We are sadly still running UCCX 5.0 and have begun experiencing some disturbing 
issues for the queue agents that are logged in.   First of all last week the 
ability to transfer a call seemed to be hit and miss, with often the call being 
lost and therefore upsetting the caller.   Second there seems to be a growing 
amount of delay between the call answer and the call connection being 
established.   This has caused the agent to be asking multiple times ‘hello’ 
and finally getting a response from the caller.   Have any of you experienced 
this and know a solution or where I would start to begin troubleshooting?   I 
have checked the logs, and performance matrix of the UCCX server and they seem 
to be fine.   No CPU hits, lots of memory and disk space.

We are running this with Call Manager 6.1 (again sadly) and the system summary 
shows both publisher and subscriber well within CPU and memory specs.

Thank you for any assistance you can provide.

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034tel:%28403%29%20343-4034


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Re: [cisco-voip] 7942 strange answering issue

[Terry Oakley]

We have 7941’s that have displayed that same issue.   Can the user answer the 
incoming call via speakerphone?   That would remove any hookswitch connectivity 
issue.  I believe the 7942’s fixed the very questionable hookswitch issue of 
the 7941’s but still would remove one of the possible situations that may cause 
the experience your users are getting.   Although on reading your explanation 
again it is like the lifting the handset is initiating a  new call not an 
answer.   Interesting situation.

Terry

Red Deer College
Red Deer, Alberta

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Dave 
Wolgast
Sent: January 30, 2015 10:34 AM
To: Cisco VOIP Newsletter - puck.nether.net
Subject: [cisco-voip] 7942 strange answering issue

7942G running SCCP 9.3(1)SR3 on CUCM 9.1(2)

Phone has a single, non-shared DN with no CFA set. CFB/CFNA set to voicemail. 
No headset (headset light is OFF)

Two users (in a several-hundred phone upgrade) report that when the phone 
rings, they lift the handset, hear dialtone, get an End Call softkey, and the 
inbound call continues to ring. They can only get the new call, they say, by 
pressing 'End Call' then 'Answer.'

We have messed with all combinations of Always Use Prime Line and Auto Line 
Select/Auto Call Select.

We have replaced one of the phones. We will try swapping switchports with a 
known good phone later today.

Are there any other explanations that anyone can think of for this?

Dave Wolgast
Livonia, NY
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[cisco-voip] Information and recommendation request.

[Terry Oakley]

We are currently in the process of moving from CUCM 6.1 to 10.x.   Currently 
our voicemail is handled by MS Exchange and our MWI is handled by a third party 
application.   My questions are as follows:


1)  Do you recommend using Cisco Unity for VM or staying with MS Exchange 
(we are also moving to 2013 from our current 2007 Exchange environment).  Since 
we are an education site licensing for MS Exchange is quite reasonable but...

2) What licensing do you recommend for users under the CUWL licensing 
model?We would only need about 50 licenses to allow WebEx functionality for 
our users but we do not want to lose any of our functionality (Extension 
Mobility etc) when choosing upgrading to the new license model.

3) We are also upgrading our UCCX from 5 to current version.   Any 
recommendation there, with licensing?   We have basic scripts across five 
queues and are interested in looking at skills routing functionality in the 
near future.

Any other recommendations or information that you have time to share would be 
very much appreciated.   I get the CUWL licensing partially understood and then 
relook at it and get confused again.  :)

Thanks

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034

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Re: [cisco-voip] 8941 SCCP 9.2.3.5 on 8.6 - One suddenly going Phone Not Registered

[Terry Oakley]

What model of phone set?   We have had some 7941’s with faulty hookswitch 
mechanisms that have disconnected the call midstream.   The spring in the 
mechanism allows the hookswitch to be mimic being pressed/fall down.This of 
course does not account for the Phone not Registered status.  We have also 
found that patch cords can make a difference in the reliability of the network 
connection which causes for us the unregistered status.

Terry

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Charles Goldsmith
Sent: November-11-14 7:25 PM
To: Matthew Ballard
Cc: 'cisco-voip@puck.nether.net' (cisco-voip@puck.nether.net)
Subject: Re: [cisco-voip] 8941 SCCP 9.2.3.5 on 8.6 - One suddenly going Phone 
Not Registered

The phone won't disconnect a call and I've never heard of that happening, other 
than network issues.  I'd check layer1 and 2.  Could be a bad cable or a cable 
that has been pinched or damaged

On Tue, Nov 11, 2014 at 6:31 PM, Matthew Ballard 
mball...@otis.edumailto:mball...@otis.edu wrote:
I’ve received a report from a user that her phone has now twice (once yesterday 
in the middle of a call, once today) has suddenly gone to Phone Not Registered 
(interrupting the phone call).

Has anyone ever seen that happen before?  No one else has reported that issue 
(and I use one myself), and it has been running fine for months without issue.  
Also, if she unplugs and re-plugs it back in, it comes up fine.

Matthew Ballard
Network Manager
Otis College of Art and Design
310-665-6929tel:310-665-6929
mball...@otis.edumailto:mball...@otis.edu


CONFIDENTIALITY NOTICE: This electronic message transmission contains 
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[cisco-voip] UCCX question.

[Terry Oakley]

Would like to play a prompt that depending on time of day would say Good 
Morning, Good Afternoon or Good Evening.

I have set a variable call strToD (string Time of Day) that sets the value.   
Is there a way in the Play Prompt variable to use that value?  I have read page 
after page in the UCCX CRS manual and cannot find a reference to using the 
value of the variable.

So right now I have this:

[cid:image002.png@01CFC6B9.EE922BC0]

This works but I want the P[Common\strToD] to work as strToD is set to Aft 
right now but that Play Promdt does not work.   I added the second Play Prompt 
line to test,  with P[Common\Aft], and it works fine, but of course will be 
very quickly the wrong time of day greeting.

Thanks

Terry

Terry Oakley
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Re: [cisco-voip] Intermittent phone resets

[Terry Oakley]

We are experiencing very similar issues and are 99% convinced it is network 
related.   We are running CUCM 6.1 and have just recently upgraded our network 
and since the beginning of that network upgrade (done in stages over the past 
year) we have been seeing exactly the same issue, especially the drop call in 
progress).  TAC has been involved in trouble shooting but to date have found no 
confirmed issue.Once network upgrade is 100 % complete we will be moving to 
CUCM 10.x.

All phones currently use SCCP and the majority of the failures are on 7911 but 
also occur on 7941's.

I would think you can safely rule out CM 9.1.

Thanks

Terry

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Mar, 
Tashi
Sent: June-05-14 11:42 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Intermittent phone resets

Hi, troubleshooting an issue where phones intermittently reset, either on hook 
or off hook (drops the call in progress).  Logs and TAC claim it's a network 
issue, but has anyone seen similar problems on Call Manager 9.1?  Basically, we 
want to rule out Call Manager as the culprit.

Majority of phones using SIP, models 8891 and 9951, experiencing issues similar 
to those outlined here:  
https://supportforums.cisco.com/discussion/1084/ip-phones-randomly-rebooting

Steps already taken:
- upgrade to latest firmware
- verify no POE errors on switch
- cpu, memory on UCS servers ok
- point phones to backup SUB, no change.  Phones randomly reset when homed to 
Pub or Sub (both in separate locations).
- Wireshark to see KeepAlives dropping

1.Phone logs show:
SEP0DD3B4E9.cnf.xml.sgn (HTTP)
  8:05:20p TCP connection timed out
  8:07:22p Falling back to different CUCM
  11:16:50p TCP connection timed out
  11:18:51p Falling back to different CUCM
  6:52:38p TCP connection timed out
  6:54:39p Falling back to different CUCM
  9:55:04a TCP connection timed out
  9:57:05a Falling back to different CUCM

2.Call Manager logs show:
- phone unregisters from Primary CUCM due to:
[Reason=6] ConnectivityError - Network communication between the device and 
Unified CM has been interrupted.
- phones fallback to secondary CUCM and then rehome to Primary CUCM:
Reason code = 28, FallbackInitiated - The device has initiated a fallback and 
will automatically re-register to a higher-priority Unified CM. No action is 
necessary.

3.  Call Manager syslogs display EndPointUnregistered:

Apr 01 14:34:18 %UC_CALLMANAGER-3-EndPointUnregistered: 
%[DeviceName=SEP0DD3B4E9][IPAddress=10.1.10.211][Protocol=SIP][DeviceType=540][Description=User][Reason=6][IPAddrAttributes=0][LastSignalReceived=SIPConnControlInd][CallState=5286-call_initiated1][AppID=Cisco
 CallManager][ClusterID=NAregion][NodeID=CCMSub]: An endpoint has unregistered

Apr 01 14:36:22 %UC_-3-LastOutOfServiceInformation: 
%[DeviceName=SEP0DD3B4E9][DeviceIPv4Address=10.1.10.211/24][IPv4DefaultGateway=192.168.51.1][DeviceIPv6Address=::][IPv6DefaultGateway=::][ModelNumber=CP-8961][NeighborIPv4Address=][NeighborIPv6Address=][NeighborDeviceID=][UNKNOWN_PARAMNAME:NeighborIPortID=][DHCPv4Status=1][DHCPv6Status=3][TFTPCfgStatus=1][DNSStatusUnifiedCM1=4][DNSStatusUnifiedCM2=4][DNSStatusUnifiedCM3=0][UNKNOWN_PARAMNAME:DNSv6StatusUnifiedCM1=0][UNKNOWN_PARAMNAME:DNSv6StatusUnifiedCM2=0][UNKNOWN_PARAMNAME:DNSv6StatusUnifiedCM3=0][VoiceVLAN=50][UnifiedCMIPAddress=10.1.10.5][LocalPort=50382][TimeStamp=1396377375][ReasonForOutOfService=18][LastProtocolEventSent=Sent:INVITE
 sip:915138521010@10.1.10.2;user=phone SIP/2.0  Cseq:101 INVITE 
CallId:b4e9b08c-a3ad023c-1fec1fa7-3b9727b1@10.1][LastProtocolEventReceived=Rcvd:SIP/2.0
 202 Accepted  Cseq:104 REFER 
CallId:b4e9b08c-a3ad026a-30d892f1-02c748ba@10.1.10.211][AppID=Cisco 
CallManager][ClusterID=NAregion][NodeID=CCMSub]:  Information related to the 
last out-of-service event

Apr 01 14:36:24 %UC_CALLMANAGER-6-EndPointRegistered: 
%[DeviceName=SEP0DD3B4E9][IPAddress=10.1.10.211][Protocol=SIP][DeviceType=540][PerfMonObjType=2][Description=User][UserID=User1][LoadID=sip8961.9-4-1-9][AssociatedDNs=5286,5285,5242,5237,5262,5217,5284,5294,5282,#86,][MACAddress=0DD3B4E9][IPAddrAttributes=0][ActiveLoadId=sip8961.9-4-1-9.loads][InactiveLoadId=sip8961.9-3-2SR1-1.loads][AppID=Cisco
 CallManager][ClusterID=NAregion][NodeID=CCMSub]: Endpoint registered

Apr 01 14:36:24 %UC_CALLMANAGER-6-DeviceDnInformation: 
%[DeviceName=SEP0DD3B4E9][DeviceType=540][StationDesc=User][StationDn=5286,5285,5242,5237,5262,5217,5284,5294,5282,#86][AppID=Cisco
 CallManager][ClusterID=NAregion][NodeID=CCMSub]: List of directory numbers 
(DN) associated with this device

4.  Switchport configuration:

interface GigabitEthernet3/0/x
switchport access vlan 10
switchport mode access
switchport voice vlan 11
switchport port-security maximum 3
switchport port-security
switchport port-security aging time 2
switchport port-security violation restrict
switchport port-security aging type inactivity

[cisco-voip] Avoiding reinventing the wheel if possible

[Terry Oakley]

We finally are embarking on a call manager upgrade from CUCM 6.1 to 10.x.
Since I understand some of you may have already taken this journey, in some 
fashion or other, I was wondering if you would be willing to share project 
plan, steps, stumbling blocks so that the transition will have a better chance 
of success.   As we upgrade the call manager we will also be upgrading our 
Cisco Unified CCX Standard.   We currently are using MS Exchange to handle our 
voicemail.

Thank you for any information/knowledge you are willing and able to share.

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034

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Re: [cisco-voip] List of VCIs for Cisco Handsets

[Terry Oakley]

Just a thought.  If you do lock down your option 150 that may restrict any IP 
speakers you may introduce at a later point if you do not have any currently.   
I am thinking of emergency broadcast services that may come to play.  I would 
be interested in the VCI list as well but am thinking of how it may impact our 
current and future IP speakers.

Terry


Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034



-Original Message-
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Gary 
Parker
Sent: March-25-14 9:22 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] List of VCIs for Cisco Handsets

Afternoon all, can anyone point me in the direction of a list of 
vendor-class-identifiers for Cisco VOIP handsets?

We're trying to lock down our DHCP servers to only hand out TFTP server details 
via option 150 to classes of devices we expect to see on our network.

(Yes, I know we could/should lock it down to only supply option 150 to devices 
on the voice vlan but, alas, I can't always guarantee our devices are on the 
correct vlan)

---
/-Gary Parker--f--\
| Unified Communications Service Manager  |
n   Loughborough University IT Services   |
| Tel: +441509635635  Mob: +447989172258  o
| http://delphium.lboro.ac.uk/pubkey.txt  |
\r--d-/


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