Re: [IxDA Discuss] URL Guidelines

2009-01-27 Thread Nik Lazell
In terms of users remembering URL's I guess it depends on the target
audience, but certainly some of our research on projects show the more
experienced users guessing common pages much as they would the URL of a
site. So a surprising number would guess at domain.com/contact to
immediately find the companies telephone number for instance.

Nik


-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Maxim Soloviev
Sent: 27 January 2009 00:35
To: Greg Thomas; IXDA list
Subject: Re: [IxDA Discuss] URL Guidelines

Greg,

I think underscore can cause problems when URL is highlighted.
Because of usual text-decoration:underline applied someone might not
notice underscores, just a thought.

Rules I was initially thinking about:
Dashes will replace spaces when creating default URL when one of
conditions below met:
1. Page title (and basically URL) contains 3 or more words
2. Page title contains 2 words but it's length is longer than 12
characters.

And that's where my question about consistency came from - is it all
that important for URL? Does users tend to remember URLs of particular
pages at all? I tried to find any studies/researches related to
usability of URL but couldnt :-/

-- 
Maxim Soloviev
Director of Product Development
www.nakea.net

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[IxDA Discuss] Pattern Languages for Interaction Design

2009-01-27 Thread Will Evans

Pattern Languages for Interaction Design
http://www.boxesandarrows.com/view/pattern-languages

So I decided to get people excited about Interaction 09 - I would  
interview Erin Malone, Christian Crumlish, and Lucas Pettinati to talk  
about design patterns, pattern libraries, styleguides, and innovation.  
Erin, Christian, and Lucas are leading a workshop on design patterns  
at this year’s Interactions in Vancouver; and, Erin and Christian are  
writing a book on patterns for designing social spaces for O’Rreilly.


 “ An interaction design pattern is not a step-by-step recipe or a  
specification. It’s a set of things we’ve learned that tend to work in  
clearly defined situations as well as some known issues that need to  
be balanced or sorted out or otherwise addressed. A pattern is closer  
to a checklist than to a mock or a wireframe. ”


Read the whole thing:
Pattern Languages for Interaction Design
http://www.boxesandarrows.com/view/pattern-languages



~ will

Where you innovate, how you innovate,
and what you innovate are design problems


Will Evans | User Experience Architect
tel: +1.617.281.1281 | w...@semanticfoundry.com
http://blog.semanticfoundry.com
aim: semanticwill
gtalk: semanticwill
twitter: semanticwill



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Re: [IxDA Discuss] URL Guidelines

2009-01-27 Thread christopher Jones
I would go for consistently using dashes between words:

about-us
our-team

In addition to being consistent, I believe the improved recognition
and readability improves the user experience.

Chris


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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[IxDA Discuss] FW: Drawbacks of using Flex for data processingapplication?

2009-01-27 Thread Gregor Kiddie
(Edit : This is a re-post as my original didn't pass moderation.
Providing context is a crime it seems)

Just to defend Flex for a moment (again another Flex developer here).

1. It is free, it is just the Adobe IDE that costs money. You can
download the SDK for free and start working.
2. Flex is more like a traditional programming language, so while
Javascript / HTML developers may struggle to get their heads round it
(traditional web developers), hand it to a Java developer and they'll
be banging the work out in no time.
3. You get a lot out of the box with Flex when it comes to both data
handling and UI. Check out the iLog components and the Degrafa libraries
for examples of excellent work.
4. When you say data processing, do you mean data visualisation? Flex is
a client side technology, so your heavy lifting is best left on the
server.

Gk.

Gregor Kiddie
Senior Developer
INPS

Tel:   01382 564343

Registered address: The Bread Factory, 1a Broughton Street, London SW8
3QJ

Registered Number: 1788577

Registered in the UK

Visit our Internet Web site at www.inps.co.uk

The information in this internet email is confidential and is intended
solely for the addressee. Access, copying or re-use of information in it
by anyone else is not authorised. Any views or opinions presented are
solely those of the author and do not necessarily represent those of
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Re: [IxDA Discuss] Aren't we just a little important to democracy?

2009-01-27 Thread Mary Constance Parks
I too had trouble with the text box at whitehouse.gov.  It's the
first time I encountered one at a government website that wouldn't
let me create a new paragraph.  I also found I couldn't scroll with
the left or right arrow keys.

--Mary

Sr. Voice User Interface Designer
Nuance Communications


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] URL Guidelines

2009-01-27 Thread Martin Dube
SEO perspective:
Why not using underscore: Because it concatenate (merge both words
into a single entity) which makes no sense to search engines robot
and the end. Wile the dashes keep both word seperated for search
engine bot. There was an issue with the amount of dashes you can put
in a string. Until 2007 (from what I know) Google bot stopped reading
after the 3rd dashes. But I think Google modified it's robot to
permit more than 3 dashes.

User perspective:
Simply using chamelBackNamingConvention in short URL could do the
job. That's my way.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] What to do in an environment run by engineers??

2009-01-27 Thread Patrick




When talking about what we care about, aren't we really selling? And  
the best selling involves using others to sell what we believe in?


There are many, many environments that we all work in, but I'm going  
to generalize into two -- one that's UX focused, and the other than is  
not.


By the time that someone that's a recognized UX expert walks in the  
door at a client, usually they are already UX focused, or know they  
need to be because nothing else has worked. You're recognized as a  
leader in the field, so they're willing to spend some money to listen  
to your approach. Usually, they are sold because they've read a book  
or a blog. Sometimes, like places I worked at, we're able to place  
some simple processes in place, and the process sells it self through  
higher profitability of the product.


There are many, many environments where UX isn't the focus, and even  
if they have hired someone in that field, they don't know what to do  
with that person, or the developers aren't interested in UX because it  
gets in the way of them not being on board. I agree here it needs a  
team, but again, it's all dependent on the politics of the situation.  
Most of us haven't written books or blogs, so we don't have that part  
sold already. I would guess most of us have worked in situations like  
this, and as one UX friend of mine said, You know, sometimes you just  
document it, and hope someone pays attention.


I guess sometimes we think the process supersedes the results, when  
all the client or company cares about is the results.


But that's just my opinion, experience.

Comments?

Patrick

...


Patrick, I respectfully disagree.

Ali, if you do what Patrick suggests, you'll not only fail, but  
you'll have a miserable time doing so.


Your job isn't to *sell* your teammates on anything. It's about  
teamwork. Find out what the objectives and long-term vision of the  
team is. Work from there.


Jared


Patrick

email: p...@usabilitycounts.com | blog: http://www.usabilitycounts.com
cell: (562) 508-1750 | office: (562) 612-3346 | skype: (562) 219-3348

Click here for the last UX books you'll ever need.




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Re: [IxDA Discuss] What to do in an environment run by engineers??

2009-01-27 Thread Patrick


On Jan 26, 2009, at 3:44 PM, Patrick wrote:





When talking about what we care about, aren't we really selling? And  
the best selling involves using others to sell what we believe in?


There are many, many environments that we all work in, but I'm going  
to generalize into two -- one that's UX focused, and the other than  
is not.


By the time that someone that's a recognized UX expert walks in  
the door at a client, usually they are already UX focused, or know  
they need to be because nothing else has worked. You're recognized  
as a leader in the field, so they're willing to spend some money to  
listen to your approach. Usually, they are sold because they've read  
a book or a blog. Sometimes, like places I worked at, we're able to  
place some simple processes in place, and the process sells it self  
through higher profitability of the product.


There are many, many environments where UX isn't the focus, and even  
if they have hired someone in that field, they don't know what to do  
with that person, or the developers aren't interested in UX because  
it gets in the way of them not being on board. I agree here it needs  
a team, but again, it's all dependent on the politics of the  
situation. Most of us haven't written books or blogs, so we don't  
have that part sold already. I would guess most of us have worked in  
situations like this, and as one UX friend of mine said, You know,  
sometimes you just document it, and hope someone pays attention.


I guess sometimes we think the process supersedes the results, when  
all the client or company cares about is the results. And we'd all  
like to believe everyone wants to be on a team, but that's not  
always the case.


But that's just my opinion, experience.

Comments?

Patrick

...


Patrick, I respectfully disagree.

Ali, if you do what Patrick suggests, you'll not only fail, but  
you'll have a miserable time doing so.


Your job isn't to *sell* your teammates on anything. It's about  
teamwork. Find out what the objectives and long-term vision of the  
team is. Work from there.


Jared


Patrick

email: p...@usabilitycounts.com | blog: http://www.usabilitycounts.com
cell: (562) 508-1750 | office: (562) 612-3346 | skype: (562) 219-3348

Click here for the last UX books you'll ever need.





Patrick

email: p...@usabilitycounts.com | blog: http://www.usabilitycounts.com
cell: (562) 508-1750 | office: (562) 612-3346 | skype: (562) 219-3348

Click here for the last UX books you'll ever need.




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Re: [IxDA Discuss] What to do in an environment run by engineers??

2009-01-27 Thread Patrick


On Jan 26, 2009, at 3:51 PM, Josh Evnin wrote:

It didn't take much convincing that this approach would work, and  
when it succeeded, it bought me at least a little leverage within my  
organization to try other approaches with other clients.


...and that's selling. You identify a situation where you have an  
opening, and take it.




Patrick

email: p...@usabilitycounts.com | blog: http://www.usabilitycounts.com
cell: (562) 508-1750 | office: (562) 612-3346 | skype: (562) 219-3348

Click here for the last UX books you'll ever need.




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Re: [IxDA Discuss] URL Guidelines

2009-01-27 Thread Danny Hope
2009/1/26 Jeremy jeremy.ce...@cerner.com:
 Go for consistency

I agree with Jeremy here – keep the conceptual model simple and have
one rule with no conditions.

What about long titles? Same thing again – don't be tempted to
truncate the url – leave this under the users control.

-- 
Regards,
Danny Hope
http://linkedin.com/in/dannyhope
Twitter: yandle
07595 226 792

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Re: [IxDA Discuss] FW: Drawbacks of using Flex for data processingapplication?

2009-01-27 Thread Alan Wexelblat
Gregor

Thanks for adding in to this.  I don't think anyone was attacking
Flex.  As a new-ish technology my guess is lots of people have
questions about it.

 2. Flex is more like a traditional programming language, so while
 Javascript / HTML developers may struggle to get their heads round it
 (traditional web developers), hand it to a Java developer and they'll
 be banging the work out in no time.

I agree.  Our programmers are all trained in Java and found it easy to
pick up Flex in just a few days.

 3. You get a lot out of the box with Flex when it comes to both data
 handling and UI. Check out the iLog components and the Degrafa libraries
 for examples of excellent work.

Would you provide some URLs if you don't mind?  Also I'm curious when
you rate something as 'excellent work' is that your response to the
code of the library or to the interactions provided by the widgets?  I
ask because one of the things I'm looking for in my own application is
more powerful UI widgets - e.g. fisheye menus, tables-within-tables,
and other things that will let me compose more sophisticated
interaction flows for my apps.

Any suggestions appreciated.

Best,
--Alan

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Re: [IxDA Discuss] What to do in an environment run by engineers??

2009-01-27 Thread ali naqvi
Interesting comments from all of you. Thank you.
I have had a few conversations with the department managers, other
co-workers and even prepared a powerpoint presentation for my first
kickoff, (many of the attendants are engineers) wherein I will stress
the importance of user Centered Design (OOBE, IX,UX, Usability etc) 

I have noticed that they all think that usability is enough... I'll
change their views :)


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] Information through sound.

2009-01-27 Thread neil noakes
i'd recommend reading this book by Michel Chion.
http://www.amazon.co.uk/Audio-Vision-Sound-Screen-M-Chion/dp/0231078994

although it is conceived as a response to the use of sound in film
there is strong cross over to interactive media. the critical
discussion touches on innate human factors and perception which will
will give you a decent understanding of the cognitive processes at
play.

hth
n

2009/1/27 Angel Marquez angel.marq...@gmail.com:
 http://www.designingforinteraction.com/toc.html
 Page 51.

 On Mon, Jan 26, 2009 at 4:40 PM, Dan Saffer d...@odannyboy.com wrote:

 Good article by Paul Robare and Jodi Forlizzi in the recent issue of
 Interactions magazine: Sound in Computing: A Short History if you can
 track it down.

 Dan



 
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Re: [IxDA Discuss] Aren't we just a little important to democracy?

2009-01-27 Thread Susan
Had a thought... this actually circles back to my original intended
subject line to the White House.

And was inspired by hearing thoughts from a fellow voter after this
election. She asked, Why is it we can use ATMs to easily and
reliably manage our finances, yet there's nothing easier they can
provide to submit a vote, and to know it's been counted?

Great question. Jared, you said making voting more error-free for
citizens is a difficult problem, can you expand upon why? Could it be
the cost of providing ATM-like touchscreen equipment?

So here's a thought. Now that we, the citizens of the US, are the
primary shareholders in many major banks... why can't we get them to
swap out their firmware/ software on election day, install a voting
program, staff the ATMs with volunteers... etc! Think about it, the
security cameras are already set up, they are already designed to be
accessible, they would just need a couple of curtains... wouldn't it
be great to insert your authenticatable voting card into the slot,
complete your voting transaction, insert a deposit envelope to write
in a candidate if you like :) , get your receipt and be on your merry
way?

Seriously...?


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] FW: Drawbacks of using Flex for data processingapplication?

2009-01-27 Thread Gregor Kiddie
Would you provide some URLs if you don't mind?  Also I'm curious when
you rate something as 'excellent work' is that your response to the
code of the library or to the interactions provided by the widgets?  I
ask because one of the things I'm looking for in my own application is
more powerful UI widgets - e.g. fisheye menus, tables-within-tables,
and other things that will let me compose more sophisticated
interaction flows for my apps.

When I say excellent work, I mean both. Degrafa is an excellent library
(code wise) which lets you skin components (including data visualisation
components) in a variety of manners, including CSS.
Some examples
http://flashspeaksactionscript.com/5-custom-charts-using-degrafa/
http://www.insideria.com/2008/04/degrafa-data-part-2-the-sparkl.html
and the library itself
http://www.degrafa.org/

iLog Elixir is a paid-for library of components which can both prove as
inspiration for your own components or be a solution (if you can use
paid-for in your application)
http://www.ilog.com/products/ilogelixir/

Flex gives you a lot of flexibility (ha ha) out of the box, and the
means to quickly put together the components you need. There is a
thriving community, much of whom are cross overs from the Flash
component days who produce and release components, so hunting for what
you need may be an option.

Lastly, if you are thinking about the future, keep your eye on Flash
Catalyst for changing the face of how Design and Code come together. If
Adobe can deliver on the initial promise, it will be something special.

Gk.

Gregor Kiddie
Senior Developer
INPS

Tel:   01382 564343

Registered address: The Bread Factory, 1a Broughton Street, London SW8
3QJ

Registered Number: 1788577

Registered in the UK

Visit our Internet Web site at www.inps.co.uk

The information in this internet email is confidential and is intended
solely for the addressee. Access, copying or re-use of information in it
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solely those of the author and do not necessarily represent those of
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please contact is.helpd...@inps.co.uk


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[IxDA Discuss] Interaction09: Dont' forget, international phone plan!

2009-01-27 Thread Janna Hicks DeVylder
Hey all,

I just called ATT to see what I could add to my existing plan so I can use
my iPhone more economically while in Vancouver. Here's some info:

CALLS
If you don't do anything, calls will be $.79/min (incoming and outgoing).

If you sign up for the world traveler package for $4.99/month, calls will be
$.59/min (incoming and outgoing).

TEXT
50 cents to send, 'free' to receive (up to the amount based on your current
text plan)

DATA
If you do nothing, you're charged $.02/kb

Or else, you can pay the following:
$24.95/month for 20 mb
$59.99/month for 50 mb
$119.00/month for 100 mb
$199.00/month for 200 mb

PROBLEMS
916 343 4685 for international support (free call from Canada)

Apparently if you call after the conference and before the end of the
billing cycle you can get the coverage prorated...

Have you figured this out for other carriers? Share your knowledge!
See you soon, looking forward to it.

Janna

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Re: [IxDA Discuss] What to do in an environment run by engineers??

2009-01-27 Thread Michael Micheletti
Hi Ali,

Hope I'm not stepping in too late here. I've made something of a career of
being the designer on the development team. Although I once was the
developer on the design team which might even have been a bit stranger.
Here are some approaches that have worked for me:

- Volunteer to write the spec, of whatever it is being built. Do a great
job. Lead the discussions. Incorporate wireframe sketches. The engineers may
drift from what you sketched, but at least they have a starting point to
consider. With time, you will become the person whom everyone looks to for
initial specifications and design artifacts, sometimes even for technical
internals code. This is because (warning generalization follows) Engineers
love specification documents, but don't usually like to write them.

- Become handy around the shop. You'll want to volunteer to help test code,
to visit with customers, to create prototypes, to help with technical
recruiting - to do whatever you can to make your engineering team
successful. Another generalization: Engineers respect people who work hard
to make the team a success. You want the respect of your team. When your
team respects you, you will be listened to.

- Be very patient. I try to plant the seed of an idea early, then help it
grow quietly. I know the time is right when I hear engineers and business
people saying it's time to do this thing, as if it was a new idea they just
thought of. This is a wonderful moment, because you can smile and say
that's a great idea, let's do this and all of a sudden you have allies in
a strategic design project. I'm working on one of these now. It took more
than a year to sprout.

- Bear with me here a minute. There's a financial trading term I think is
called a negative indicator. A funny application of this is there are some
people who always pick stocks just before they fall (oh wait, that's all of
us). Time Magazine covers are a negative indicator - by the time a company
shows up there, it's at the peak. Sports Illustrated covers another. Madden
football game covers also - the player on the cover will underwhelm the next
season. I've heard of traders who kept an eye on negative indicator (people)
as a sort of reality-check on market direction. Ok now back to our story.
There will likely be one very senior engineer on your development team who
is a negative indicator for design. You know, the let's just add another
checkbox type. This guy (I haven't met the female version yet, although
maybe she's out there) will be a very skillful coder with deep knowledge of
your system and the respect of all of the engineers on the team. This is the
hard part: you want to partner with this guy. You want to work with him as
closely as you can. He will understand the system very deeply. You will
understand design patterns and be able to make his system more usable and
attractive. Together you will create far better applications than either of
you could do on your own.

- Create paper prototypes. Engineers immediately understand these. Bring
your paper, colored pens, and scissors to prototype working sessions and
everybody will be cutting out shapes like crazy to try different things. You
can advance the design a great deal in an hour of collaborative work with a
crude prototype.

I hope these suggestions are helpful, have fun,

Michael Micheletti

On Tue, Jan 27, 2009 at 4:38 AM, ali naqvi a...@amroha.dk wrote:

 Interesting comments from all of you. Thank you.
 I have had a few conversations with the department managers, other
 co-workers and even prepared a powerpoint presentation for my first
 kickoff, (many of the attendants are engineers) wherein I will stress
 the importance of user Centered Design (OOBE, IX,UX, Usability etc)

 I have noticed that they all think that usability is enough... I'll
 change their views :)


 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
 Posted from the new ixda.org
 http://www.ixda.org/discuss?post=37605


 
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Re: [IxDA Discuss] Interaction09: Dont' forget, international phone plan!

2009-01-27 Thread Christian Crumlish
Good tips, Janna. When I went to Mexico for a week a year or so ago, ATT
also advised me to keep the plan on for an additional month because
sometimes the reconciliation from foreign (US-perspective) operators does
not come in right away. This may have just been their way of getting me to
pay extra for another month, though!
-x-

On Tue, Jan 27, 2009 at 6:53 AM, Janna Hicks DeVylder ja...@devylder.comwrote:


 Have you figured this out for other carriers? Share your knowledge!
 See you soon, looking forward to it.


-- 
Christian Crumlish
I'm writing a book so please forgive any lag
http://designingsocialinterfaces.com

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Re: [IxDA Discuss] Interaction09: Dont' forget, international phone plan!

2009-01-27 Thread Mario Bourque
Definitely check your rates. If you are on ATT, chances are you will be
pushed onto the Rogers network. Others (Verizon) will most likely end up on
the Bell or Telus Networks. Make sure you check your phone, text and data
rates before coming. Data rates can add up if you're not careful. Canadian
mobile providers make a lot of money from international roaming, a 20MB data
plan for light email use and twitter should be sufficient for a week. If
you're worried about more, bump up one. It's better than coming home with a
$200 bill.

-- 
Mario Bourque
Web: www.mariobourque.com
Email: ma...@mariobourque.com
Twitter: www.twitter.com/mariobourque

On Tue, Jan 27, 2009 at 9:53 AM, Janna Hicks DeVylder ja...@devylder.comwrote:

 Hey all,

 I just called ATT to see what I could add to my existing plan so I can use
 my iPhone more economically while in Vancouver. Here's some info:

 CALLS
 If you don't do anything, calls will be $.79/min (incoming and outgoing).

 If you sign up for the world traveler package for $4.99/month, calls will
 be
 $.59/min (incoming and outgoing).

 TEXT
 50 cents to send, 'free' to receive (up to the amount based on your current
 text plan)

 DATA
 If you do nothing, you're charged $.02/kb

 Or else, you can pay the following:
 $24.95/month for 20 mb
 $59.99/month for 50 mb
 $119.00/month for 100 mb
 $199.00/month for 200 mb

 PROBLEMS
 916 343 4685 for international support (free call from Canada)

 Apparently if you call after the conference and before the end of the
 billing cycle you can get the coverage prorated...

 Have you figured this out for other carriers? Share your knowledge!
 See you soon, looking forward to it.

 Janna
 
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Re: [IxDA Discuss] Aren't we just a little important to democracy?

2009-01-27 Thread Damon Dimmick

I worked in politics for a while, and I can tell you the basic problem
is mostly logistical and trust related.

Let's take your example, which would be a much improved user experience
by the way, and look at the trust/logistical breakpoints. Now wait, not
doing this to beat down your idea. I think it's a GREAT idea, but here's
all the nightmare detail that would be required before we could get it
going.

Let's  assume people can use ATMs to vote, and that they can enter a
candidate's name via an on screen touch type interface if they want to
do a write in:

1. Who certifies the security of the ATMs? Currently this is done by
hundreds of independent little firms. That wouldn't fly for elections,
so we'd need a special new group to do it.
2. Which ATMs qualify? There are hundreds of thousands of little
free-standing ATMS that are easily exploitable by anyone who has some
knowledge of mag-readers and basic electronic engineering. Surely those
would be out. So does that mean only ATMs at brick/mortar institutions?
3. Are the technicians that service the ATMS (again, some by banks, some
by independent companies) trustworthy? How do we know they won't cause
mischief.
4. Like in some states, pure electronic voting would probably not be
enough, so you'd also have to count a generated paper-ballot, which in
your example could be a receipt from the ATM. You'd need 2, one receipt
to leave there as a paper-copy in case a hand-tally was needed, one for
you to keep as your official receipt. Logistical problem: how do you
collect those paper copies? Do you have a desk set up next to the ATMs
with another machine that takes those receipts? Or a person? Is the
person trustworthy? Do they meet election commission requirements? How
does the paper get to an official polling place?
5. How do you coordinate people with multiple accounts in different
banks? You'd need a new electronic / software infrastructure that makes
sure they can only vote in one place, once.
6. What happens if I actually want to withdraw money that day? Do I have
to wait in line for all the people using the ATMs to vote?

Gads, there are tons more.

BUT, to assume magical thinking (which is to say, if we imagine how it
-should- be) the model would actually be pretty simple:

1. Create a central data repository of voter IDs (either by SSN or some
voter ID number).
2. Create a special PIN that is sent out to voters prior to the
election, each fairly unique, matched to their voter ID, and has a
use-once attribute.
3. Let people use -any- networked interface (why stop at ATMs, how about
just my computer?) by entering their address, and their PIN, and perhaps
one additional ID (like credit card info, serving as a third party check
on identity).
4. Register that the vote -occurred- against the voter ID database (not
the nature of the vote, just that it happened) and the location of the
vote (or IP address).
5. Generate an electronic receipt for local store or printing and/or ask
if the voter would like a paper copy sent to them.

Done.

It wouldn't be that hard, but it requires a reworking of the system, and
there are a lot of precursor steps that aren't listed here.

That's really the problem. There's a huge amount of bureaucratic
infrastructure built into the current system (along with parties
interested in maintaining their plum jobs) which would have to be
changed or gotten rid of in order to implement a new one. That's really
the trip up point.

Consider for example the IRS, which has virtually -no- duty that could
not simply be automated with a very simple set of scripts (except for
the actual job of harassing people and/or investigating problems). The
problem really isn't lack of vision or will, it's having the required
endurance and political ware-withal to change the system and alienate
the people invested in the current model. Plus, you still need congress
(with all of its individual constituency concerns) to approve a plan,
and boy o boy, won't there be a lot of riders and add-on amendments to
any bill that fundamentally changes the nature of voting (the lifeblood
of the very people who would have to agree-to and implement the change).

Hey, I guess it -is- like redesigning the UI for a major entrenched
application. =)

-Damon

Susan wrote:
 Had a thought... this actually circles back to my original intended
 subject line to the White House.

 And was inspired by hearing thoughts from a fellow voter after this
 election. She asked, Why is it we can use ATMs to easily and
 reliably manage our finances, yet there's nothing easier they can
 provide to submit a vote, and to know it's been counted?

 Great question. Jared, you said making voting more error-free for
 citizens is a difficult problem, can you expand upon why? Could it be
 the cost of providing ATM-like touchscreen equipment?

 So here's a thought. Now that we, the citizens of the US, are the
 primary shareholders in many major banks... why can't we get them to
 swap out their firmware/ 

Re: [IxDA Discuss] Interaction09: Dont' forget, international phone plan!

2009-01-27 Thread Christian Crumlish
also, if you have a smartphone (iPhone or other), think about turning off
Push for mail and any other automatic data-sucking services. I've known
cases of people unwittingly running up $100s on their bill in just days.
-x-

On Tue, Jan 27, 2009 at 7:40 AM, Mario Bourque li...@mariobourque.comwrote:

 Definitely check your rates. If you are on ATT, chances are you will be
 pushed onto the Rogers network. Others (Verizon) will most likely end up on
 the Bell or Telus Networks. Make sure you check your phone, text and data
 rates before coming. Data rates can add up if you're not careful. Canadian
 mobile providers make a lot of money from international roaming, a 20MB
 data
 plan for light email use and twitter should be sufficient for a week. If
 you're worried about more, bump up one. It's better than coming home with a
 $200 bill.


-- 
Christian Crumlish
I'm writing a book so please forgive any lag
http://designingsocialinterfaces.com

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Re: [IxDA Discuss] Aren't we just a little important to democracy?

2009-01-27 Thread Susan
Great points, Damon... yes, transparency is a huge issue with this or
any idea. Perhaps putting our electoral system in the machines of
Wall Street is a recipe for disaster! But, enjoying my fantasy for a
moment, there would obviously have to be major gov't/volunteer
oversight... couldn't the same group (with additional technically
trained folks as necessary) who certifies the security of voting
machinery currently do the same in this kind of scenario? 

- replacement software/firmware provided and monitored by the gov't
- only the larger banks that we, the people, are shareholders of
would convert certain of their ATMs (brick and mortar, easily
secured, geographically convenient to the populace)
- print an instant paper ballot (receipt) as a backup that we as
voters get a carbon copy of
- desks/volunteer set up next to ATMs, like polling places
- you'd have to go to the bank counter or another ATM on election
day to get your cash--a minor inconvenience really

Anyway...

I'm sure you're right re: the bureaucratic trip-ups that prevent
innovation... would  be great if this administration did bring some
change to that.

~Susan
--
Sr. UX Designer
www.light-motif.com


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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http://www.ixda.org/discuss?post=37630



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Re: [IxDA Discuss] What to do in an environment run by engineers??

2009-01-27 Thread Jack Moffett
I just wanted to second what Michael said (especially his first  
suggestion about spec writing), and add a couple things. I too have  
made a career as the designer among engineers.


Developers tend to not like having to work out the details of a UI  
layout. If it is a web app, provide them with the HTML and CSS. If you  
can't provide the code for the front end display, provide detailed  
specs that include colors, type sizes, dimensions, etc. In my  
experience, a developer would much rather be working out engineering  
problems then futzing with layout, and the easier you can make it for  
them, the more likely you'll be satisfied with the results.


Don't be a loner. Just because you have a different job description  
and a different focus doesn't mean you should be a hermit. I'm good  
friends with a number of the developers in my firm. I eat lunch with  
them, joke with them, play World of Warcraft with them. They are your  
co-workers, after all. I've even been attending and participating in  
their continuing education lunches (e.g. studying for  
certifications, sharing new technologies). It was at one such lunch  
that I presented a presentation titled UI Design First Aid.


Best,
Jack


Jack L. Moffett
Interaction Designer
inmedius
412.459.0310 x219
http://www.inmedius.com


To design is much more than simply
to assemble, to order, or even to edit;
it is to add value and meaning,
to illuminate, to simplify, to clarify,
to modify, to dignify, to dramatize,
to persuade, and perhaps even to amuse.

- Paul Rand



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Re: [IxDA Discuss] Interaction09: Dont' forget, international phone plan!

2009-01-27 Thread Steve Portigal
Of course, you could just be insanely cheap like me and refuse to use
any roaming services at all while in Vancouver. Skype from the hotel
room and email/twitter from iPhone when there's WiFi (and there will
be confernece WiFi, right???)


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=37725



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Re: [IxDA Discuss] Aren't we just a little important to democracy?

2009-01-27 Thread Andrei Herasimchuk
Damon's message was about as good an example as you can get on why  
user centered design is only at best, if ever, one third of what's  
required when working on professional software or digital product  
design.


--
Andrei Herasimchuk

Principal, Involution Studios
innovating the digital world

e. and...@involutionstudios.com
c. +1 408 306 6422


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[IxDA Discuss] [JOB] Junior Interaction Designer (eastern MA)

2009-01-27 Thread Alan Wexelblat
** Please reply to this posting at my work address: awexelb...@limebrokerage.com

I've gotten official approval to hire another designer to work with
me.  This time we're looking for a junior person, by which I mean
someone who could be right out of school (with a good internship or
two to show) or 2-3 years' experience.

Below is the job description.  Relocation assistance is not available
at this time, sorry.

This position is at our Technology Development Center in Waltham, Mass.

We seek a designer with an interest in new Web 2.0 application
interfaces to join our design group. With the right qualifications,
this is a great opportunity to move into the financial technology
trading sector with a company that is young, strong, and growing. Lime
is currently building on our world class real-time trading platform by
offering a number of Web-based applications on our new Web services
delivery platform.  You will participate in design of product visual
styles and Web site content, operating in a team setting under the
direction of experienced technical leaders.

Primary responsibilities:

* Create design prototypes, including graphic design, color and
typographic elements, and layout of content, for Lime's Web
applications.

* Create visual concepts that match the content and the image of Lime Brokerage.

* Build Web sites using technologies that conform to international
standards and make sure that they are universally accessible.

* Perform maintenance and updates to existing Web applications as required.

* Contribute to the overall development of the Web Services platform
from the interface perspective.


Qualifications:

* Knowledge of current Web design trends and techniques, including
HTML/CSS styling, and modern Web application design patterns. A
portfolio displaying design work is required.  New graduates should
show work done in internships.

* Bachelors degree in Fine Arts or other discipline related to the
primary responsibilities.

* Up to two years of experience in Web design, including evidence of
producing table-less, XHTML, standards-compliant cross browser, and
gracefully-degrading code.

* Knowledge of XHTML, CSS, and of digital imaging and illustration
with Adobe Photoshop and Illustrator or equivalent tools, with formal
training an asset.

* Knowledge and demonstrated experience with cross-browser and
cross-platform issues (IE, Firefox, Safari, etc.)

* Experience creating applications with Adobe Web technologies (Flex
and Flash) a definite plus.

* Very good spoken and written English.

* Attention to detail and creativity in problem-solving.

* Ability to work in a team and to communicate in a clear way.

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Re: [IxDA Discuss] Information through sound.

2009-01-27 Thread Andy Polaine
The issue of Interactions that Dan mentioned is here (with some  
comments by people too): http://interactions.acm.org/content/?p=1214


Paul Robare's site is here - http://www.paulrobare.com/index.html -  
might be worth getting in touch with him.


It's an interesting and oft overlooked area of interaction/experience  
design (judging by the crappy bleeps that most of my gadgets emit).


Best,

Andy


Andy Polaine

Interaction  Experience Design
Research | Writing | Education

Twitter: apolaine
Skype: apolaine

http://playpen.polaine.com
http://www.designersreviewofbooks.com
http://www.omnium.net.au
http://www.antirom.com

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Re: [IxDA Discuss] Interaction09: Dont' forget, international phone plan!

2009-01-27 Thread Gustavo Gawry
Roaming for me is unbelievably expensive so o thought about buying a prepaid
GSM chip when I arrive in Vancouver... Just to have a number where people
can call me... But I will definitely do the same as Steve said, wifi all the
time...
:-)

On Tue, Jan 27, 2009 at 3:11 PM, Steve Portigal st...@portigal.com wrote:

 Of course, you could just be insanely cheap like me and refuse to use
 any roaming services at all while in Vancouver. Skype from the hotel
 room and email/twitter from iPhone when there's WiFi (and there will
 be confernece WiFi, right???)


 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
 Posted from the new ixda.org
 http://www.ixda.org/discuss?post=37725


 
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-- 
Gustavo Gawry
Interaction Designer
Mobile: +55 21 9498-7923
Email: gustavogawry at gmail.com
Blog: http://gawry.com (in portuguese)
Twitter: gawry

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Re: [IxDA Discuss] Interaction09: Dont' forget, international phone plan!

2009-01-27 Thread Tori Breitling
Can we get an update on free wifi in the rooms? Last I heard, it was
uncertain.

Thanks,
Tori

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Re: [IxDA Discuss] Aren't we just a little important to democracy?

2009-01-27 Thread Jake Trimble
The whitehouse.gov/contact page is completely coded wrong...period. I
ran multiple tests on it such as going to the text area first and
hitting enter/return and the navigating to a text field and hitting
enter/return, the form then submitted without any validation of form
elements. But when I went to a text field first and hit enter/return
it gave me the validation errors. It is a simple coding error
(asp.net form control) that can have huge negative impacts.

I have been working on government websites both internal and external
for almost 8 years and while there is a huge push towards UX
implementation into these applications, the transition is slow.

One word, bureaucracy. Whether it's government employees tired
of seeing their positions lost to contractors or contractors trying
to keep their contracts, tall, thick walls have been erected and the
result of which is filtered collaboration. Meaning that if I give you
AB for example, you may only push through A and part of B,
while completing B on your own terms thus giving you worth as the
process moves forward. It is my opinion that this will never change.

The good news is that there are LOTS of people/companies working on
the implementation of UX and other such methods into the government,
but the slow factor is here to stay.

-2centsfromJake



. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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http://www.ixda.org/discuss?post=37630



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Re: [IxDA Discuss] URL Guidelines

2009-01-27 Thread Maxim Soloviev
Marianne,

 For your question, I would ask why your short URLs cannot be made
 more descriptive. Instead of about-us.aspx, why not
 about-insert-name-of-company-here).aspx?

It can be part of guidelines and users certainly can do it.
However I'm believer that the if there is way to make URL shorter
while keeping it descriptive - the better.

Imagine sending SMS to your friend with URL like
http://www.clear-solutions.com/about-clear-solutions/ instead of
http://www.clear-solutions.com/about/

It's not a big deal I guess but sometimes it can result in more
troubles for visitors.
-- 
Maxim Soloviev
Director of Product Development
www.nakea.net

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Re: [IxDA Discuss] Interaction09: Dont' forget, international phone plan!

2009-01-27 Thread Nasir Barday
There will be WiFi in the conference spaces. Normally you have to pay
for in-room Internet per night, but will let Greg chime in on that.

For anyone looking to get a GSM card, you may as well go roaming with
your home network's card. Cards I've found, at least for ROGERS (and I
think they're the only GSM gig in town) are upwards of $60 and only
include $10 of phone credit, which is charged at a high per-minute
rate. Makes sense for long trips, but not for these few days, even if
you're going to Whistler before/after.

Being cheap as well, I'm going to plow $20 into ATT data roaming (it
will take some willpower), to wayfind using Google Maps when we're out
and about (e.g. IxDA Pub Crawl). For Twitter, E-mail, and RSS geekery
I'll stick with using conference WiFi.

- N

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Re: [IxDA Discuss] What to do in an environment run by engineers??

2009-01-27 Thread Eva Kaniasty
I think the key here is to step back to the highest level first before
getting mired in specifics.

Presumably whatever it is you are designing is designed for some
purpose, and to meet either business goals or user goals.  The
business goals tend to be much better defined at companies, or one
should hope so.  As far as user goals, that's something that falls
within our purview, and something that you can tease out, define, and
agree on through research and conversation.  And yeah, this is a
process that involves some negotiation, and something you need to be
flexible and build consensus around.

Once you have those general goals, you can take it down to a specific
level, i.e. maximizing conversion, reducing user abandonment,
stickiness, engagement, what have you.  By doing this you ally
yourself with the business and marketing functions of your
organization, which gives you more power to fight the purely
engineering approach.  These goals are also testable, and if your
solution is indeed better, you can actually gather data to prove it
down the road.

The next step is to start advocating for your solutions by saying
things like:  well, we want to give emphasis to X because it will help
us reach goal Y, and this is how we'll do that within this specific
design.  The arguments become less religious, and it is no longer
about (excuse the vulgarity) a pissing contest, but about trying to
find the best solution that meets a shared goal.

-eva


On Mon, Jan 26, 2009 at 9:49 PM, Russell Wilson russ.wil...@gmail.com wrote:
 So what are the criteria?  That's what I'm after.  (and don't say it
 depends)  :-)

 It's easy to say everyone's opinion counts, there's more than one good
 solution, we should all work together, etc.
 And we do just that... But when it comes to deciding on a particular
 solution and moving forward, someone or some panel has
 to make a decision (depending on where your thinking is between a single
 vision/conceptual integrity versus design by committee).

 Assuming there are multiple solutions that are equally good, how do you
 decide on one?  What are some examples of
 criteria used?  In some cases we have tested multiple designs and had
 inconclusive results (1+ designs tested equally well).

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Re: [IxDA Discuss] Aren't we just a little important to democracy?

2009-01-27 Thread Andrei Herasimchuk


On Jan 27, 2009, at 10:42 AM, Jake Trimble wrote:


The whitehouse.gov/contact page is completely coded wrong...period. I
ran multiple tests on it such as going to the text area first and
hitting enter/return and the navigating to a text field and hitting
enter/return, the form then submitted without any validation of form
elements. But when I went to a text field first and hit enter/return
it gave me the validation errors. It is a simple coding error
(asp.net form control) that can have huge negative impacts.


Upon looking at this specific form closer, it seems this was done  
purposefully. Given the message Please limit your entry to 500  
characters directly below the only text area field in the form, one  
can assume whomever put the form together is probably attempting to  
discourage people from sending essays via the form, which would mean  
their looking to save bandwidth and not encourage long messages with  
multiple paragraphs.


Are they doing it properly? That can be debated and I'm not sure  
personally which way you'd solve the problem simply without a lot of  
messy coding. But as a design decision to force a limitation, I can  
understand it, even if I or others may not agree with it.



I have been working on government websites both internal and external
for almost 8 years and while there is a huge push towards UX
implementation into these applications, the transition is slow.


The team that worked on this site is probably the same team that  
created the Obama campaign site. Given the nature of the overall  
design approach, aesthetic and coding, this would seem to be so. That  
team is extremely competent and very much up to date with how all of  
this stuff works.



One word, bureaucracy. Whether it's government employees tired
of seeing their positions lost to contractors or contractors trying
to keep their contracts, tall, thick walls have been erected and the
result of which is filtered collaboration. Meaning that if I give you
AB for example, you may only push through A and part of B,
while completing B on your own terms thus giving you worth as the
process moves forward. It is my opinion that this will never change.


While this may or may not be true, I'm not sure it's applicable to  
this particular team or example.



The good news is that there are LOTS of people/companies working on
the implementation of UX and other such methods into the government,
but the slow factor is here to stay.


Given how FAST the whitehouse.gov site was turned around from the  
moment Obaba was elected and flipped to on the day Obama started  
(approx 2 months), I think its safe to say the team responsible for  
whitehouse.gov is not part of the problem.


--
Andrei Herasimchuk

Principal, Involution Studios
innovating the digital world

e. and...@involutionstudios.com
c. +1 408 306 6422


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[IxDA Discuss] [JOB] Boston: Senior User Experience Specialist, Axeda Corporation

2009-01-27 Thread Boston IxDA
Hi folks, this came to us via the Boston local email address. Contact
info for the position is at the bottom of the posting. Boston IxDA has
no further information and is not responsible for the content.

Cheers,
Lisa deBettencourt


---
Senior User Experience Specialist

We are looking for a Senior User Experience Specialist with
experience in transforming functional requirements to
wireframe UI designs and participating as an team member in
defining and clarifying UI requirements for the engineering
team. This individual will work as part of the engineering
team and will primarily be responsible for UI requirements
definition, design, and validation.

Technical/Professional Knowledge/Skills
The successful candidate will have:
* Experience in defining overall corporate product UI design
and working with engineering and product management to have
it implemented across a product suite.
* Experience translating functional requirements into
technical design and UI prototypes.
* Experience in UI storyboarding and UI navigational design
* Experience designing and rapid prototyping of rich internet
applications
* Experience in defining usability requirements and verifying
that those requirements have been met.
* Experience in running usability tests.
* Exposure to current RIA development and test technologies.

Motivational Fit
The successful candidate will have the following attributes:
* Rapid and motivated self-learner
* Ability to rapidly learn new technologies
* Strong analytical and problem solving skills
* Excellent ability to elicit UI requirements from stakeholders
at all organizational levels; C-Level to system administration,
as well as with external customers.
* Excellent verbal and written communication skills
* Ability to work as part of a cross-functional engineering
team which includes product management, development, quality
and documentation.
* Works well in a fast paced Agile environment.  Experience
with Scrum and XP is a plus.
* Able to effectively organize and prioritize multiple tasks
* Burning passion to continually improve our product, processes,
tools and technologies

Experience
The successful candidate must have:
* 7+ years of experience in user experience design
* Ability to work as part of a strong product management and
engineering team to define and deliver the next generation UI
for Axeda.
* Broad industry background matching Axeda's customer base.
* Portfolio of work

Education
* Bachelor degree

Contact
Sharon Connell
Director of Human Resources
Axeda Corp
25 Forbes Blvd, Suite 3
Foxboro, MA 02035
508 337 9200
508 337 9201 (fax)

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[IxDA Discuss] PLUG: Christian Rohrer teaches which research to do when

2009-01-27 Thread Victor Lombardi
Hi IxDAers, just a quick note to let you know the next Future Practice
UX webinar is by Christian Rohrer, formerly Director of User
Experience Research at eBay and Yahoo!. He explains the many user
research options available to you -- quantitative and qualitative,
attitudinal and behavioral -- and which to use when.

This live webinar takes place this Thursday, January 29, at 1pm ET.
http://www.rosenfeldmedia.com/webinars/user-research/

For a preview of Christian's thinking, you might read his recent
article in Jakob Nielsen's Useit.com, When to Use Which User
Experience Research Methods
http://www.useit.com/alertbox/user-research-methods.html

or sample the webinar in this five minute preview
http://blip.tv/file/1697054/

IxDA members (that's you) get a 20% discount by redeeming code
IXDAWBNR when signing up...
http://www.rosenfeldmedia.com/webinars/user-research/


Best,
Victor Lombardi

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Re: [IxDA Discuss] Rapid Expert Design (R.E.D.)

2009-01-27 Thread Jim Leftwich
In response to Dave Malouf's questions (Part 1 of  3):

Q:
Basically, how would a young designer learn that they would want to
have RED be their methods? how would they go about connecting to a
master (or student of a master) to apprentice with?

A:
Just in general terms, I've found that most regions where there is a
substantial development community will have individuals and small
groups engaged in design consulting.  Consultants and consultancies
have what I'd suggest is the best environment for learning to
approach a wide range of interaction design projects.  Of course
consultancies vary widely in their approach and range of
clientele/projects. I would seek out those that have the greatest
range of types of projects rather than those that do a lot of the
same kind.  I'd also look for smaller consultancies.  It's always
going to be a very individual, case-by-case situation with seeking
out mentors and opportunities for apprenticeship.  It first begins
with the need to have a desire and willingness to take this path in
one's career.  I'd be very up front about it certainly not being
the easiest path.  But for those designers that seek diversity of
experience and the skills and experience to take on larger-scale
development projects with small, independent teams, it's possible to
find experienced designers to network with.  Often working with other
designers begins first with simple networking and discussions of
approaches and experiences.

Becoming experienced at RED is a career trajectory much more than a
short-term path.  I don't know what percentage of designers I'd
guess could realistically take this path - perhaps 5% - 10% (and that
would likely be more than are consciously pursuing it today).  But I
do know that this small segment could have a large and valuable
impact.  Again, I would make the distinction of separating these out
as those that are purposefully pursuing RED as the primary type of
design that they do and pursue.  Maybe you could also see this as
similar to the difference between regular firefighters in municipal
departments and specialized firefighter groups that put out oil field
fires.  Most of the companies that do those types of work have
generally developed their own methodologies and expertise over years
of simply doing the work.  It's natural that there will be a lot of
personal expertise that will be difficult to reduce to a teachable
text.  Or, more often, you'll find that those that are doing it,
don't often have the time to stop doing the work and devote time to
deconstructing their practice.

I myself had moved to Dallas in the mid-1980s and began to network
and seek out older designers to co-consult with.  Over time,
opportunities emerge.  Then it's up to the individual to take
advantage of those opportunities.

Q:
How can a designer practicing RED discuss with non-design peers the
processes and methods they are using so as to not make design feel
like a black box?

A:
In my own approach, I've always used extensive and detailed
development and specification documentation (very detailed wireframes
and flows, layouts, thumbnails detailing optional solutions, etc.).  I
began compiling documentation of projects early on, and as time went
on, I was able to use past projects to more easily discuss current
in-progress projects.

I think you alluded to a host of case studies, right? I know you  I
have spoken personally about some and you mentioned some in your IA
Summit 2005 presentation that you did way back, but where are there
others? And others not by you?

I have my own archive of documented projects, many of which involved
other co-consultants and small teams.  One designer whom I've worked
with and shared my own approach with, Soudy Khan of Vertical Product
Development in Palo Alto, has gone on to do a number of large-scale
design projects that also yielded pretty impressive documentation. 
Bear in mind that these are like complex blueprints for development
purposes, and not the kind of simplified and boiled down thing you
might put online.  Understanding and studying this work is
necessarily something that has to be done sitting down and poring
through the dense materials and documentation, along with contextual
discussions.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] Rapid Expert Design (R.E.D.)

2009-01-27 Thread Jim Leftwich
In response to Dave Malouf's questions (Part 2 of  3):

Q:
If Adaptive Path and Cooper are poster children for the UCD design
practice today (yes, I know there are many others), who would you
point to besides yourself of designers or studios worth looking at
connecting with to find out more about R.E.D?

A:
I know primarily about the work done by designers I've known and/or
worked with over the past twenty-five years.  The designers I learned
the most from in the 1980s were Norm Cox and Alan Mandler.  I've
known a number of engineers that were actually very good designers in
the domains in which they worked as well.  Steve Doss of Jampaq,
who's designed and programmed some pretty nice mobile games that
have been popular.  He and I worked together at Pacific Consultants
several years back, which was a 130-person consulting group (later
acquired and absorbed) on a number of complex projects ranging from
the U.S. Army's Land Warrior system to handheld medical devices.  He
and I recently created the SeeqPod Mobile application for Windows
Mobile with this approach.  Another veteran designer that comes to
mind is Peter Muller of Interform.  Peter was one of Frogdesign's
earliest people where he was a V.P.  Peter's very much an
accomplished generalist designer who's taken on all the aspects of
whole product development from I.D. to interaction and branding, and
would be an example of the kind of approach I've described.  I would
expect that a lot of independent designers and small consulting groups
would resonate with the idea of building up experience towards
tackling diverse and complex design projects.  First perhaps out of
necessity, but eventually because of the capabilities they've gained
over time.

Part of my reason for putting the idea of RED out there is to create
a seed around which a diversity of experiences and approaches can be
discussed.  Not as flawed, unfortunate, or fallback approaches, but
as the way they practice design.  This is not uncommon among
designers and architects, however it is often not widely discussed
and examined, due to the individuality of practices and effort
required to put these experiences in an examinable and discussable
form.

I further think that there may indeed be two valid ways of defining
and understanding the generalized rapid, non-structured / less
up-front research approach - One may indeed be more like what Dan is
describing - a reluctant fallback reality that the designer would
really rather have the opportunity to apply more involved research
and development processes to, but can't (for lack of time,
resources, etc.), and a second one (which is more what I'm
describing) which is purposefully pursuing the projects that can only
be effectively addressed (time and resource-wise) using the RED
approach.  In the latter, the approach is not a fallback option, but
a specific approach where the designer is seeking to gain over time
the ability to provide the best, most thorough, and most successful
design in the shortest period of time and with the least cost to the
client/corporation possible.  This approach, like the unique skills
and training of Special Forces soldiers, then is fundamentally
different from that of regular infantry.  RED, in this way, is the
way of life, and capable of very successful outcomes (though often at
high personal effort costs on the part of the RED designers in terms
of hours/week and difficulty of the project).  This is why RED is not
for everyone.  Just as Alpine Climbing style (in the way Reinhold
Messner and Peter Haebler practiced it by climbing the world's
highest peaks without oxygen or fixed ropes) is not for every climber
that would rather have an army of Sherpas along with them, a series of
semi-permanent encampments, and aluminum ladders and fixed ropes
aiding them in reaching the summit.  The point is that the Alpine
Climbing style is a valid approach on its own if practiced and
pursued competently, not a fallback style inferior to other methods.

Q:
Are there any internal corporate design studios today working from
the perspective of R.E.D.?

A:
We are all familiar with the anecdotes about Apple, though there's
few specifics out there (that I'm aware of) regarding their approach
and experience.  I'm not personally that familiar with many internal
corporate design studios, other than those that have existed in
companies that I and my colleagues have consulted to.  Most of those
didn't have the experience or structure to practice RED, though most
struck me as having the capability of doing so, if they were
differently structured and empowered.  It's important to bear in
mind how powerfully the dogmatic messages of the design field over
the past twenty years have shaped the attitudes of designers
(particularly corporate and organizationally-oriented designers)
towards what's accepted as possible and what's not.

To paraphrase an old saying, Free your mind and your design skills
will follow. 


. . . . . . . . . . . . . . . . . . 

Re: [IxDA Discuss] Rapid Expert Design (R.E.D.)

2009-01-27 Thread Jim Leftwich
In response to Dave Malouf's questions (Part 3 of  3):

Q:
Is anyone else besides yourself using this term?

A:
I created the term Rapid Expert Design (RED) in order to better
frame a particular kind of design philosophy and approach.  I find it
more generic and free of potentially misleading connotations than
other terms I've used in the past, such as Special Forces
Design.

Though I've intended for many years to eventually try to recap what
I've learned, it's been in response to what I've seen as
problematically framed terms and descriptions such as genius
design that have prompted me to begin this dialog.  I would hope
that others add their experiences and perspectives.

Q:
Would you consider maybe sitting at a lunch table at @interaction09
next week (Is it NEXT WEEK?!?!) with those of us interested to learn
more about RED?

A:
Absolutely!  One of the reasons I wanted to bring this up now is to
create a seed of discussion for next week's Interaction09 in
Vancouver.  I'm very much looking forward to many enlivened and
excellent discussions with others throughout the conference.  We had
spectacular discussions last year and I expect this year to be even
better.

In fact, I'd suggest to those independent designers and consultants
out there that would like to discuss these issues with many others in
the field, that coming to Interaction09 is definitely something
you'll want to do.  I remember how I felt about conferences back
when I was a sole consultant, and often felt I couldn't justify the
expense and time.  But Interaction09, like last year's conference,
is different.  We're an association built on discussions and
dialogs, and these are among the most important activities at our
events.

Q:
Last question, is your abbreviation in any way tied to the one.org
RED campaign? (ONE.org Stop poverty and disease around the world!)

InspiRED!

A:
No, it just happened to be the acronym that popped up.  I do like the
connotations of RED though - hot, urgent response, etc..


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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http://www.ixda.org/discuss?post=37626



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[IxDA Discuss] JOB: Art Director, Newton, MA, Full-time

2009-01-27 Thread Amara Cohen
Art Director

SimpleTuition, a company dedicated to making consumer finance choices easier
with a unique online comparison-shopping platform, seeks a creative,
high-energy designer. You are an individual with a sound design process and
the ability to develop and lead designs from conception through completion
as well as supervise and mentor designers on assigned projects. The
qualified candidate should have the demonstrated ability to shape the design
vision for projects. Formal design training is a requirement, including
color theory, typography, layout, and corporate branding.

Description:
+ Oversee all creative, printing, graphic, and design requests inside the
company
+ Maintain and promote brand and design consistency across channels
+ Assess graphical design, page components, page templates, and
illustrations needs, taking into account the size, priority, budget, and
schedule
+ Manage web product and marketing collateral creation through all phases of
the design process
+ Produce sketches and design comps for web products and marketing materials
(print and interactive)
+ Advocate for innovation while balancing user needs, product branding,
budget, and schedule
+ Work collaboratively with product managers, information architects,
developers, marketers, and other designers
+ Lead design critiques and design sessions
+ Maintain awareness of state-of-the-art techniques, best practices and
developments within the design community

Qualifications:
+ BFA or MFA in graphic design or related design field
+ Minimum of 3 years experience in a lead role
+ 8+ years web and print design experience
+ Strong conceptual, typographic, design, layout, production, editing, and
print prep skills
+ Outstanding organizational skills and self-motivation
+ Comfortable working with company top management
+ Outstanding written and verbal communication skills
+ Flexibility and ability to work in high-paced deadline driven environment
+ Personal commitment to high quality performance through integrity,
accountability, compassion and teamwork
+ Proficient in Photoshop, Illustrator, InDesign, and Dreamweaver
+ Excellent knowledge of web graphic applications and building dynamic web
applications
+ Multimedia experience is a plus

Interested parties should submit their resume and portfolio to
j...@simpletuition.com. No recruiters please.

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Re: [IxDA Discuss] Aren't we just a little important to democracy?

2009-01-27 Thread Jared Spool


On Jan 27, 2009, at 6:18 AM, Susan wrote:


Great question. Jared, you said making voting more error-free for
citizens is a difficult problem, can you expand upon why? Could it be
the cost of providing ATM-like touchscreen equipment?


Cost is a small piece of it.

By constitutional law, voting has to be handled by local election  
officials. There are 5,000 such officials across the US, each with  
different problems to solve. Many are appointed, though some are  
elected, but few are trained in the design skills necessary to make  
voting easy.


They do not have the skills, time, or resources to make voting a  
simple process. Compound this with constantly changing legislative  
requirements, equipment manufacturers who aren't cooperative (because  
it's not really a profitable business), and very short time schedules  
(because ballots are often finalized within a few days of printing and  
publishing).


What you end up with is a very complicated landscape with a lot of  
factors that go beyond making an ATM-like voting machine that anyone  
can use.


In my experience, if something is complicated, there's probably good  
reasons for it. Complexity is often the path of least resistance,  
simplicity takes serious investment.


Jared

Jared M. Spool
User Interface Engineering
510 Turnpike St., Suite 102, North Andover, MA 01845
e: jsp...@uie.com p: +1 978 327 5561
http://uie.com  Blog: http://uie.com/brainsparks  Twitter: jmspool
UIE Web App Summit, 4/19-4/22: http://webappsummit.com

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Re: [IxDA Discuss] What to do in an environment run by engineers??

2009-01-27 Thread Jared Spool


On Jan 26, 2009, at 6:49 PM, Russell Wilson wrote:

So what are the criteria?  That's what I'm after.  (and don't say  
it depends)  :-)



It's easy to say everyone's opinion counts, there's more than one  
good solution, we should all work together, etc.
And we do just that... But when it comes to deciding on a particular  
solution and moving forward, someone or some panel has
to make a decision (depending on where your thinking is between a  
single vision/conceptual integrity versus design by committee).


Assuming there are multiple solutions that are equally good, how  
do you decide on one?  What are some examples of
criteria used?  In some cases we have tested multiple designs and  
had inconclusive results (1+ designs tested equally well).


If they are truly equal, then it's a coin flip, since, being equal, it  
won't matter which one you pick.


If they have different pros and cons, but at first glance it's hard to  
pick one that stands out, there are a variety of analysis tools to  
help a team decide on the best alternative: pugh charts, weighted  
matrices, and the ever-so-fun House of Quality are three of my  
favorites.


The criteria that you'll use in the analysis have to be specific to  
the long- and short-term success criteria of the organization. There  
is no generic set of criteria that works for all designs.


Jared

Jared M. Spool
User Interface Engineering
510 Turnpike St., Suite 102, North Andover, MA 01845
e: jsp...@uie.com p: +1 978 327 5561
http://uie.com  Blog: http://uie.com/brainsparks  Twitter: jmspool
UIE Web App Summit, 4/19-4/22: http://webappsummit.com

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Re: [IxDA Discuss] PLUG: Christian Rohrer teaches which research to do when

2009-01-27 Thread Christian Crumlish
Christian gave a great talk at BayCHI earlier this month. Highly
recommended!

On Tue, Jan 27, 2009 at 1:11 PM, Victor Lombardi
victorlomba...@gmail.comwrote:

 Hi IxDAers, just a quick note to let you know the next Future Practice
 UX webinar is by Christian Rohrer, formerly Director of User
 Experience Research at eBay and Yahoo!.

-- 
Christian Crumlish
I'm writing a book so please forgive any lag
http://designingsocialinterfaces.com

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Re: [IxDA Discuss] Interaction09: Dont' forget, international phone plan!

2009-01-27 Thread Jared Spool
When I'm traveling internationally, I tend to avoid using my iPhone  
except on Wifi. I use Skype (with Skype out) for phone calls, which  
works amazingly well.


Jared

On Jan 27, 2009, at 6:53 AM, Janna Hicks DeVylder wrote:


Hey all,

I just called ATT to see what I could add to my existing plan so I  
can use

my iPhone more economically while in Vancouver. Here's some info:

CALLS
If you don't do anything, calls will be $.79/min (incoming and  
outgoing).


If you sign up for the world traveler package for $4.99/month, calls  
will be

$.59/min (incoming and outgoing).

TEXT
50 cents to send, 'free' to receive (up to the amount based on your  
current

text plan)

DATA
If you do nothing, you're charged $.02/kb

Or else, you can pay the following:
$24.95/month for 20 mb
$59.99/month for 50 mb
$119.00/month for 100 mb
$199.00/month for 200 mb

PROBLEMS
916 343 4685 for international support (free call from Canada)

Apparently if you call after the conference and before the end of the
billing cycle you can get the coverage prorated...

Have you figured this out for other carriers? Share your knowledge!
See you soon, looking forward to it.

Janna

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Re: [IxDA Discuss] Rapid Expert Design (R.E.D.)

2009-01-27 Thread Robert Reimann
RED obviously exists and obviously works; look at any top designer and how
they work. But the key is in the word expert. An expert is someone whose
knowledge base in a domain is so broad and deep, and who has had so much
practical experience in the domain that they have internalized sets of rules
so that they become second nature-- so that their solutions seem to come
from pure intuition. Seem being the operative word. I prefer RED to
genius design for just this reason: Genius implies innate talent that is
hard to define and to which impossible to chart a clear path. Expertise
comes with deep immersion and long experience in a domain (or several
domains), and many successful-- and even unsuccessful-- iterations.

Back in the 80's when Expert Systems were the hot property in AI research,
it was believed that by codifying the internal rules that experts had
accumulated, automated systems could be taught to provide a moderate to
high level of expertise. But one of the serious problems expert systems
architects encountered was that these internal rules had become so
internalized, that experts could no longer easily articulate them to
interviewers; they had become second nature, and processed at a pre-verbal
level in the experts' minds.

Therefore, I don't believe that RED is a method or a practice or philosophy
the typical sense. Rather, it is the natural result of becoming a master of
our profession. In the case of interaction design, a would posit that RED
requires not only an expertise in the techniques and methods of IxD and
associated disciplines, but probably also a level of experience in a cloud
of product/service domains AND a natural facility at quickly mapping new
domains to previous/analogous problem spaces. But to call it a method is I
believe false; to me it is the internalization of other methods and many
successes and failures at applying those methods over the course of time.

I do agree that it is in consulting that designers are more likely to obtain
the skills and experiences they need to be able to perform RED, since it is
only in consulting that so wide a variety of domains can be encountered in a
relatively short span  of time, and where speed to high quality solution is
placed at such a high premium.

Robert.

Robert Reimann
IxDA Seattle

Associate Creative Director
frog design
Seattle, WA


On Tue, Jan 27, 2009 at 1:12 PM, Jim Leftwich jl...@orbitnet.com wrote:

 In response to Dave Malouf's questions (Part 3 of  3):

 Q:
 Is anyone else besides yourself using this term?

 A:
 I created the term Rapid Expert Design (RED) in order to better
 frame a particular kind of design philosophy and approach.  I find it
 more generic and free of potentially misleading connotations than
 other terms I've used in the past, such as Special Forces
 Design.

 Though I've intended for many years to eventually try to recap what
 I've learned, it's been in response to what I've seen as
 problematically framed terms and descriptions such as genius
 design that have prompted me to begin this dialog.  I would hope
 that others add their experiences and perspectives.

 Q:
 Would you consider maybe sitting at a lunch table at @interaction09
 next week (Is it NEXT WEEK?!?!) with those of us interested to learn
 more about RED?

 A:
 Absolutely!  One of the reasons I wanted to bring this up now is to
 create a seed of discussion for next week's Interaction09 in
 Vancouver.  I'm very much looking forward to many enlivened and
 excellent discussions with others throughout the conference.  We had
 spectacular discussions last year and I expect this year to be even
 better.

 In fact, I'd suggest to those independent designers and consultants
 out there that would like to discuss these issues with many others in
 the field, that coming to Interaction09 is definitely something
 you'll want to do.  I remember how I felt about conferences back
 when I was a sole consultant, and often felt I couldn't justify the
 expense and time.  But Interaction09, like last year's conference,
 is different.  We're an association built on discussions and
 dialogs, and these are among the most important activities at our
 events.

 Q:
 Last question, is your abbreviation in any way tied to the one.org
 RED campaign? (ONE.org Stop poverty and disease around the world!)

 InspiRED!

 A:
 No, it just happened to be the acronym that popped up.  I do like the
 connotations of RED though - hot, urgent response, etc..



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[IxDA Discuss] Need a Masters to be more competitive? Here is info on the one at UDub

2009-01-27 Thread Mary Deaton
-- Forwarded message --
From: UW Extension
Date: Tue, Jan 27, 2009 at 2:09 PM
Subject: Spread the word about MSTC

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The Department of Technical Communication in the College of Engineering
offers a unique evening Master of
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-- 
Mary Deaton
Yes we can. Yes we did. Yes we will

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Re: [IxDA Discuss] Rapid Expert Design (R.E.D.)

2009-01-27 Thread Robert Reimann
Jim,

I think we totally agree on the apprenticeship model as a key approach to
training young designers. And I think we also agree on the use of design
patterns as a means of teaching/learning/building/sharing design knowledge.
In fact, design patterns can (and should) be seen as an effort to encode and
formalize the sort of situational design knowledge that is internalized by
design experts. Finally, I do take your point that the expertise you are
referring to is the ability to rapidly design successful solutions. I would
only add that this expertise is  (inter)dependent on, if not expertise, then
at least a level of exposure to, a critical mass of related design and
problem domains.

Robert.

Robert Reimann
IxDA Seattle

Associate Creative Director
frog design
Seattle, WA


On Tue, Jan 27, 2009 at 4:40 PM, Jim Leftwich jl...@orbitnet.com wrote:

 I concur wholeheartedly with many of your observations here, Robert.
 That's why I most offten use the words philosophy and
 approach much more than method (which implies a particular
 methodology).

 I also agree that many designers that work in this manner, and
 successfully take on projects and challenges that require a great
 deal of experience, judgement, and complex interrelated
 decision-making (often across a wide range of products, systems, and
 services) have indeed internalized much of their skills over time.

 And that's why I suggested in my initial post that this approach to
 design is crucially dependent upon apprenticeship and junior
 teammember type working relationships.  It's through these type of
 side-by-side design-in-real-situations that these complex and dynamic
 skillsets and judgement abilities are demonstrated, practiced,
 discussed, iterated, and honed over time.

 This is how most expertise in many fields is gained.  A good
 starting foundation is, of course, incredibly valuable.  And any and
 all means of obtaining insights, information, and knowledge about all
 the stakeholding aspects of any project are always helpful.

 However, there are also many patterns and known solution fields from
 which new solutions to complex problems can be drawn and applied, and
 this is where RED delivers success.

 I should also underscore that while expert can refer to expertise
 in particular domains (say for example 'mobile phone operating system
 experience frameworks' or 'handheld medical equipment' or
 'web-based commerce transaction systems', etc.), RED is first and
 foremost about expertise in rapidly designing successful solutions to
 a range of projects, problems, and challenges.



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Re: [IxDA Discuss] Rapid Expert Design (R.E.D.)

2009-01-27 Thread Robert Hoekman Jr
So, if I was a person who practiced RED, would I get to say so without
sounding egotistical? It's not Genius Design, so I wouldn't be implying I'm
a genius, but I would still be saying I can design effective solutions
without following the rules, which isn't all that dissimilar.
What if I could prove my designs were effective? Would that make it less
egotistical?

Incidentally, this whole idea was the subject of Blink (Gladwell).
Basically, if you spend enough time informing your gut, then your instincts
can be just as effective, if not more effective, than a boatload of
time-consuming research. I like the idea of putting a name to this (easier
to reference that way), but I'm also somehow sure it will just confuse
matters even more.

-r-

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Re: [IxDA Discuss] Testing- Remote Focus Group

2009-01-27 Thread Gaurabh Mathure
Are you using an agency who will conduct your research remotely? Or
will the facilitator be sitting in another city/country than the
focus group itself?


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] Rapid Expert Design (R.E.D.)

2009-01-27 Thread mark schraad
That is the whole key with research and decisions. The research, nor  
the participants/users are making the decisions. You do the  
diligence... all the research you can afford, can manage, or have  
time for...  but in the end, you, the designer must make the  
decisions... and you must trust your gut. There is no way around that.


Mark



On Jan 27, 2009, at 8:26 PM, Robert Hoekman Jr wrote:


Incidentally, this whole idea was the subject of Blink (Gladwell).
Basically, if you spend enough time informing your gut, then your  
instincts

can be just as effective, if not more effective, than a boatload of
time-consuming research.



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Re: [IxDA Discuss] Rapid Expert Design (R.E.D.)

2009-01-27 Thread Jim Leftwich
Robert, my years of experience have pointed only to one thing as being
effective at both proving the effectivness of any designer (coming in
at the beginning), and that's proof of past exerience and outcomes. 
This includes documentation of work and results in as much detail as
can be reviewed.

In this way it's completely removed from claims and simply
becomes a matter of This is what I/we have done in similar,
related, and/or many different projects, conditions, and
timeframes.  This will always speak volumes beyond any claims or
words that can be used. I don't think it's ever about the designer
- it's about the portfolio - the documentation and sample iterative
work showing what has been done before.

If some designers feel more comfortable making their case (to
whomever - engineers in their own company, clients, management, etc.)
by standing behind their research, then I would say RED practitioners
live and die by their work making the case.

This is why it requires a designer to build up this kind of
experience over time.




. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] Rapid Expert Design (R.E.D.)

2009-01-27 Thread Jim Leftwich
And Robert (Reimann), we are in complete agreement.  It's all about
accumulated experience.

I would only add that part of that experience ihas to be in
exercising one's ability to make quick judgements and conceive
interrelated solutions.  A designer has to learn to move (somewhat)
into the unknown in order to have confidence down the road to know
that some complex judgements made at the beginning of a complex RED
project have an extremely good chance of panning out very well at the
end.

Such long-range decision approaches may appear black box,
ego-driven, or subjectively arbitrary to an uniformed outside
observer, but can actually be the kind of highly-informed expertise
that many types of people successfully use in many lines of work.

A RED designer or team must earn, over time, the respect of each
other, clients, engineers, and others in order to be able to
effectively carry out these types of projects.  Part of this can be
accomplished through documenting projects and a larger part of it
(with teammembers, colleagues, and clients) must be earned by working
successfully together.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] Rapid Expert Design (R.E.D.)

2009-01-27 Thread Dave Malouf
This is particularly such a hard topic to discuss. There are many
nuances being outlined here that might be missing to the average
designer. 

People should know that Jim is talking in terms of decades of
experience in his personal practice.

I also want to re-iterate when he says that only some 5% of designers
can really effectively practice like this.

These 2 elements provide for me a big question of scale for the
design community and path. What I mean is that there is more work for
designers than can be effectively supported by this design system (my
overall concern w/ Apprentice/Mentor models in general--personally I
think this is a personal and necessary parth to take, but only after
formal education; more below.)

1) It would seem a path steeped in deliberate education of foundation
of craft, theory and methods is still required before one can
apprentice at this level, to be able to deconstruct the unarticulated
practices of their masters.

2) Jim alludes to the lifestyle that such a practice requires, which
I find really interesting in an age of people already struggling to
bring work/life balance to their universe. Is there an ethical
concern for suggesting such a practice.

To me RED is not a decision, or a career path or even a philosophy or
method, but a career milestone. The reason I feel compelled in this
direction is that the answers that Jim gave to my questions tells me
that there is no structure to the education of the practice and thus
it cannot be codified or otherwise repeated/handed down with
consistency. Even martial arts of the most ancient variety have
evolving patterns of education systems that from the POV of adjacent
generations has a pedogogy and practice that is consistent and
articulatable. 

While it is interest to know about this practice, I'm not so sure I
see value in knowing about it? or even understanding it. Further b/c
it seems to exist outside the norms of practice (just
statistically speaking) it doesn't seem to communicate using
language that can engage the rest of the design community.

I'm not her to condemn the practice, but just question it as
something really parallel to user-centered design.

-- dave


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] Rapid Expert Design (R.E.D.)

2009-01-27 Thread Jared Spool


On Jan 27, 2009, at 5:26 PM, Robert Hoekman Jr wrote:


So, if I was a person who practiced RED, would I get to say so without
sounding egotistical? It's not Genius Design, so I wouldn't be  
implying I'm

a genius, but I would still be saying I can design effective solutions
without following the rules, which isn't all that dissimilar.
What if I could prove my designs were effective? Would that make it  
less

egotistical?


:)

The problem with R.E.D. (or Genius Design, which I still prefer to  
call it because I *like* the baggage the name comes with) is that you  
can't tell if you've achieved it until you're done with the design.  
Then you discover your experience paid off. Or you discovered that you  
were completely arrogant and screwed over your team and client by  
producing crap.


I like the name Genius Design because it means I'll never resort to  
it. But I have met people in my travels who were capable of seeing and  
solving problems without any research that took me years of research  
to uncover. Those people are true geniuses in my mind.


Jared

Jared M. Spool
User Interface Engineering
510 Turnpike St., Suite 102, North Andover, MA 01845
e: jsp...@uie.com p: +1 978 327 5561
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Re: [IxDA Discuss] Rapid Expert Design (R.E.D.)

2009-01-27 Thread Robert Hoekman Jr

 While it is interest to know about this practice, I'm not so sure I
 see value in knowing about it? or even understanding it. Further b/c
 it seems to exist outside the norms of practice (just
 statistically speaking) it doesn't seem to communicate using
 language that can engage the rest of the design community.


Are we sure that RED isn't just a fancy term for talent? ;)

Regardless, on any given day, or any given project, a vastly experienced
designer can be wrong a hundred times and an inexperienced designer can be
right a hundred times. Experience matters far less than judgment.

-r-

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Re: [IxDA Discuss] URL Guidelines

2009-01-27 Thread Maxim Soloviev
Just want to say thank you to everyone participated in this thread.
We will go with consistent usage of - in urls :)
-- 
Maxim Soloviev
Director of Product Development
www.nakea.net

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Re: [IxDA Discuss] Information through sound.

2009-01-27 Thread Tim Stutts
Yes, I recommend the Chion text too!  I referred to it often in a course on
sound editing I taught at California Design College a couple years ago.  The
terms are helpful, because they are conceptual, and entirely unique to
sound, whereas some theorists will try to adapt language from other
disciplines, that doesn't really work in this space.
Good luck,

Tim Stutts
Interaction Designer / Sound Designer
www.sound-interactions.com

On Tue, Jan 27, 2009 at 6:03 AM, neil noakes n...@socialfabric.co.ukwrote:

 i'd recommend reading this book by Michel Chion.
 http://www.amazon.co.uk/Audio-Vision-Sound-Screen-M-Chion/dp/0231078994

 although it is conceived as a response to the use of sound in film
 there is strong cross over to interactive media. the critical
 discussion touches on innate human factors and perception which will
 will give you a decent understanding of the cognitive processes at
 play.

 hth
 n

 2009/1/27 Angel Marquez angel.marq...@gmail.com:
  http://www.designingforinteraction.com/toc.html
  Page 51.
 
  On Mon, Jan 26, 2009 at 4:40 PM, Dan Saffer d...@odannyboy.com wrote:
 
  Good article by Paul Robare and Jodi Forlizzi in the recent issue of
  Interactions magazine: Sound in Computing: A Short History if you can
  track it down.
 
  Dan
 
 
 
  
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-- 
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*** myspace.com/thenewlordx
*** lordx.tumblr.com
940 Jackson St. #3, San Francisco
mobile: 415 254-8295

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Re: [IxDA Discuss] Rapid Expert Design (R.E.D.)

2009-01-27 Thread Jared Spool


On Jan 27, 2009, at 7:57 PM, Robert Hoekman Jr wrote:


Are we sure that RED isn't just a fancy term for talent? ;)


In our work, talent is something that is naturally born. Anyone can  
learn to hit a baseball, but a real talented player can hit it in a  
way that non-talented players will never master.


The other attributes are skills, experience, and knowledge. Skills and  
knowledge are learned. Experience is acquired.


The sum of these attributes are what make up our abilities.

I'm guessing that RED is about people at the high end of these scales,  
but talent isn't the key factor.


Regardless, on any given day, or any given project, a vastly  
experienced
designer can be wrong a hundred times and an inexperienced designer  
can be

right a hundred times. Experience matters far less than judgment.


Good judgment comes from experience. Experience comes from bad  
judgments.


Jared

Jared M. Spool
User Interface Engineering
510 Turnpike St., Suite 102, North Andover, MA 01845
e: jsp...@uie.com p: +1 978 327 5561
http://uie.com  Blog: http://uie.com/brainsparks  Twitter: jmspool
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[IxDA Discuss] [JOB] Senior Interaction Designer / Information Architect / UX - 2595, Los Gatos- CA, NETFLIX, Full Time

2009-01-27 Thread Staffing Ops
Hello,

 

Please post the following position on your site. Please do not have the
candidates reply to this email. If they would like to apply please have
them use the link provided in the job description.

 

Thanks,

 

Netflix Staffing Operations Team

 

 

THE OPPORTUNITY: 

Netflix is seeking a skilled Sr. Interaction Designer / Information
Architect to collaborate with team members to conceptualize and
construct cohesive and aesthetically pleasing user interface solutions.
Our senior interaction designer will be responsible for working closely
with product managers, visual designers, and engineers to design the
information flow for the user experience. The ideal candidate will
possess a high level of creativity, a strong understanding or background
in interface design, and will work proactively to stay knowledgeable of
current implementation technologies and best practice solutions. 

We offer an opportunity to innovate and create design impact on a large
scale. 

RESPONSIBILITIES: 
* Conceptualize and design cross-platform interfaces that simplify and
refine the user experience 
* Organize site content and increase functionality of user tasks and
processes through the creation of site patterns, wireframes, interaction
models, and diagrams 
* Prepare graphic and written presentations to share with
multidisciplinary teams 
* Draft design specification documents within platform limitations 
* Collaborate with designers to ensure a consistent look and feel to the
design system 
* Innovate new solutions, and present multiple design ideas 
* Work with the design team to identify and implement process
improvements that make the group more efficient and effective 
* Actively contribute to the culture of communication, collaboration and
creativity 

REQUIRED SKILLS: 
* Excellent design skills and an outstanding portfolio of interactive
projects 
* 4+ years experience in Web-based information architecture or
interaction design 
* Participation in the complete product lifecycle of launched websites,
software applications or games (TV interface experience a plus) 
* Knowledge of Internet usability and user interface best practices 
* Strong communication skills with the ability to listen, articulate
your design and advocate best practice solutions 
* Work collaboratively with other designers, product managers and
engineers 
* Be pro-active and organized, act effectively under deadlines, and
manage multiple concurrent projects 
* Ability to take direction to meet creative and business needs 
* Strong understanding of implementation technologies, and how to design
with limitations 
* Consumer Internet experience preferred

 

For consideration please open the link below:

http://jobs.netflix.com/applyFlix.asp?flix?flix2595?khandy?7

 


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Re: [IxDA Discuss] URL Guidelines

2009-01-27 Thread Sushil
I have a question along similar lines...(I joined this group a few
minutes ago - so apologies if I'm breaking any protocol) 

We're building a site for a non-profit that has activities in
multiple cities around the world and we want local chapters to have
the ability to have their own sites and their own url. The two
options are:
1.  www.foundation.org/city-name (e.g. www.foundation.org/ny)
2.  city-name.foundation.org (ny.foundation.org)

If we were to go with option 2 - we could end up with hundreds of
sub-domains but they may easier to remember and promote. The question
we're trying to address:  Which works better from a SEO perspective
and a user perspective?


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] Masters Programs in Interaction Design (NYC - was Kansas)

2009-01-27 Thread Ray
Thanks Michael. 

I'm still trying to figure out the best way to feed my brain. I'm
not sure I can swing a full time program right now anyway but it's
great to know there actually are some local options if the degree
track is the way I want to go.

Ray


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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[IxDA Discuss] Designing for sound

2009-01-27 Thread Jerome Covington
Sound as a part of interaction design seems to be the domain of games,  
mostly. But I would love to hear more about how members of this list  
envision the role of sound in other scenarios. I feel that it is the  
most (sadly) under-utilized aspect of design.


Regards,
Jerome

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Re: [IxDA Discuss] What to do in an environment run by engineers??

2009-01-27 Thread Heather Searl
Ali,

It sounds to me like you want to build a collaborative environment
where you have opinion is respected.  So share your toys and invite
them to play with you.

If you want qualitative research make it happen somehow. If you
don't have a budget, arrange for people as close to your target user
as possible to run through some tasks with the product. Do this by
using other people in the company or friends and family if you can --
and compensate them by buying them lunch.  Invite people to observe
the testing, and record the sessions for others to watch. (Kill 2
birds with one stone by asking the engineers to be the videographer
to get them into the room with you). Nothing makes people believe in
qualitative research like seeing someone work with their product and
react to it.

Something else that has worked well for me in the past when I needed
to build respect and build a collaborative environment is to set up a
cross-functional design/brainstorming meeting. Invite a cross
functional set of people to attend a meeting where the objective is
to come up with 3 different solutions.  Make it a structured (but fun
and creative ) meeting where everyone has an opportunity to contribute
what they know at all stages. Organize the meeting around a series of
topcis like:
What do we know about the problem? 
What do we know about the users? 
How can we solve the solution? Aim for at least 3.
What would each potential solution look like? (high level design
ideas)
What are the strengths and weaknesses for each propose solution? 
What could be done to fix the weaknesses in each proposal?
At the end of the meeting offer to take the couple strongest ideas
away and develop them further and then bring them back to the team to
review. 

In doing something like that, you have the opportunity to participate
and show that you have valuable contributions, but everyone else also
gets a chance to be heard. I always find I come out of these meetings
with great new ideas, and a few people in the organization more
willing to include me and my thoughts in the future. 

A bonus to the cross-functional meeting --  I very seldom have to
ever argue against an idea %u2013 someone else in the meeting does it
for me. I can just support the best ideas on the table. %uF04A

Heather Searl
User Experience Consultant
www.heathersearl.com


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=37605



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Re: [IxDA Discuss] Aren't we just a little important to democracy?

2009-01-27 Thread HB Gill
Appreciate Jared's post. I've been working in the US Government arena for
some time and there is indeed a great deal of interest in making the
government more transparent through the work of many talented individuals.
The work going on now within OMB under Kshmendra Paul's leadership as Chief
Enterprise Architect has recently led to VUE-IT, for example, which allows
insight and drill down through the Federal Enterprise Architecture to
specific IT investments. It's not ideal yet, but it goes a long way to
making the complex simple.

Best regards,
Hal Gill, CEA
USAF SAF/XCTX
Strategic Planning, CIO and Warfighting Integration
www.fgm.com

On Mon, Jan 26, 2009 at 11:32 AM, Jared Spool jsp...@uie.com wrote:


 On Jan 25, 2009, at 5:06 PM, s wrote:

 It's always boggled my mind why the gov't doesn't put UX advocates
 (including designers, researchers, coders, QA) front and center in the
 design of citizen-technology interfaces.


 Actually, there are a lot of very talented designers and researchers
 working in the US government, the Canadian government, and other governments
 around the world.

 But just because those people are there doesn't stop other people from
 creating crappy interfaces. Government doesn't have a corner on crappy
 interfaces. They are a world-wide phenomena, spanning all industries and
 sectors.

 Don't even get me started on voting.


 There are many people working really hard on this problem. It's a really
 hard problem. If you want to help, I know a team that is looking for
 volunteers.

 Does anyone have any experience/ evidence... HOPE?? to the contrary?


 In the last 10 years, there's become a real awareness of the importance of
 good design in government systems. I have a lot of hope that we'll see real
 improvements, especially with the youthful experience of the incoming US
 administration.

 Jared

 Jared M. Spool
 User Interface Engineering
 510 Turnpike St., Suite 102, North Andover, MA 01845
 e: jsp...@uie.com p: +1 978 327 5561
 http://uie.com  Blog: http://uie.com/brainsparks  Twitter: jmspool
 UIE Web App Summit, 4/19-4/22: http://webappsummit.com


 
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Re: [IxDA Discuss] Information through sound.

2009-01-27 Thread Anya Kogan
I am currently exploring the use of sound in auditory menus through my
research at Georgia Tech.  A colleague recently compiled a tech report
on this topic, full of recent trends (mostly academic) and publication
references.  If anyone on this list is interested in obtaining a copy,
please contact me directly.  

I was able to find the article recommended by Dan Saffer, Sound in
Computing: A Short History.  I can send that as well.

Take a look at the icad.org for useful publications on auditory
displays.

This thread has inspired me to bring a cell phone with a few of our
recent audio menu designs on it for people to explore at IxDA next
week.  I would love to chat with anyone who is interested in this
area.

Thanks,
Anya


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Re: [IxDA Discuss] Rapid Expert Design (R.E.D.)

2009-01-27 Thread Jim Leftwich
I'm in extremely strong disagreement with Jarod in a number of things
he states.  I disagree with his statement that one does not know where
 a RED design will end until after it's finished.

This is flatly untrue.  It's a matter of experience.  One has to
have confidence of where a design (which can indeed be both grasped
in the mind and in extensive blueprints) will be when implemented and
realized.  This is simply a fact that's been borne out in many
designs by many designers.

He says he will never have to resort to RED.  I'm at a bit of a loss
to respond to Jarod, as I'm not actually familiar with his body of
work.  I would have to see Jarod's designs and understand the
outcomes, the scale and expense of effort that went into them, and
the domains that these took place in before commenting on his
approach to design and development.

I speak only from my own experience, and that of the many designers
I've worked with and our outcomes.

In response to Dave's comments, which seem to indicate he's decided
there's nothing here worth considering further, I believe he's
missing a great deal.

RED is very much teachable, just as martial arts are - in small
groups, and in actually doing it.  One doesn't learn martial arts
from books.  One learns by practicing dynamically with an experienced
practitioner or master.

It also likely took a long time for structured schools to emerge.
 Our field is young.  I would caution people like Dave to think twice
before being so outright dismissive. There is much evidence of
success to be found among the many projects out there that are
undertaken in rapid expert approaches.

I've seen young designers learn to develop these skills and broader
capabilities than they might otherwise have developed in narrower and
more structureed environments.  I'm not surprised that many with much
invested in the field's dogma to issue negative judgements here, but
what it will really come down to is results.

I had only taken a guess at what percentage of designers might adopt
these types of approaches, when I suggested 5%.  It could be more. 
The important point is that there are designers out there capable of
working at much higher levels than they might be able to do in some
of the more rigid work structures and design methodologies, and those
designers should be aware that other alternatives exist and have
produced successful outcomes.

But I will say something about anytime you see something like 5% -
and that's that it would be very unwise to assume that all
percentages are equal.  Only 5% of physicians are certain types of
specialists, but the field definitely benefits from their work and
expertise. We would never accept an attitude that discounts minority
vocations in favor of only those that somehow stretch across a much
wider (or lower common denominator) demographic in a field.

This simply doesn't make sense.

I'm willing to hold out RED, if only to provide a point around which
others that practice in this style can trade stories, experiences,
outcomes, strategies, and knowledge.  To suggest that this is not
worthwhile, is, well, not some people's cup of tea or something.

To those that would outright suggest that, in light of this topic,
state clearly that they consciously prefer the term genius design
precisely because of the baggage that it comes with, and
specifically after my discussion of the troubling framing that this
term presents, I can only assume that this is a thinly-veiled gesture
of open hostility.

I'm perfectly willing to debate. However, I'd insist it be done in
context of actual design work completed and not simply rhetorical
posturing.


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Re: [IxDA Discuss] Designing for sound

2009-01-27 Thread Angel Marquez
Didn't you see 'Pirates of The Silicon Valley' where The Woz explains what
inspired the beginning of his legacy?

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