Thank you, Mary. I did want to update my situation because I wouldn’t want
people to think it was the software, when it was me.
Barton
From: Mary Fowler Leek [mailto:ml...@comcast.net]
Sent: Wednesday, August 12, 2015 4:09 PM
To: legacyusergroup@LegacyUsers.com
Subject: RE: [LegacyUG] loss
Hi Barton,
So happy you’ve gotten things sorted out and have found the additional work you
thought you might have lost. Thank you for letting everyone know. It is
frightening to think something isn’t working as it should, but in my case, it
is usually my error, rather than the program. J
Subject: RE: [LegacyUG] loss of data averted
Barton,
From Legacy, you might check the Help system (Help tab Help Index icon, then
search for restore). The Help system contains information for restoring a
backed up family file without looking for an article via the Internet.
Since you
That's probably good advice, Cathy (learning how to restore backups as
soon as you purchase software), but let's say you don't need to use that
information until a year down the road, or longer. It would be nice if
Legacy's Help feature on how to perform this very important operation
worked.
...@optonline.net]
Sent: Tuesday, August 11, 2015 7:55 AM
To: legacyusergroup@LegacyUsers.com
Cc: Legacy legacyusergroup@LegacyUsers.com
Subject: Re: [LegacyUG] loss of data averted
That's probably good advice, Cathy (learning how to restore backups as soon as
you purchase software), but let's say
[mailto:bartonle...@optonline.net]
Sent: Tuesday, August 11, 2015 9:55 AM
To: legacyusergroup@LegacyUsers.com
Cc: Legacy
Subject: Re: [LegacyUG] loss of data averted
That's probably good advice, Cathy (learning how to restore backups as soon as
you purchase software), but let's say you don't need to use
One possibility is you may have accidentally deleted a person or a
marriage or a relationship and this could have caused an orphan branch
in your database.
If people are missing from the Family, Pedigree, or Descendant tabs, the
first place I would look is the INDEX tab to see if they are truly
Thanks for your comments, Bob. That's the first thing I did - went to
the Index, and saw that all these people were gone. I have been adding
the descendants of this ancestor's children for the past 3 months, and
everything has been going smoothly. Then poof, they all disappear.
As I posted
PM
To: legacyusergroup@LegacyUsers.com
Subject: RE: [LegacyUG] loss of data averted
Barton, I don’t know which version of windows you use but for windows 7, from
your desktop you could click on Start in the lower left hand corner, then in
the search box (where it says search programs and files
Well this is a lesson on learning where and how both databases and
backups are saved - and you can choose the location for both.
I'm sorry, I can't imagine using any program without learning that in
the first couple of days AND how to restore any backup.
I trust you know that now.
I suspect the
Hi Barton,
Glad you found your backup I am in a similar position right now and still
sweating!
Click the LEGACY HOME button (the first on left) and look in the top right
hand corner for Statistics, it will list number of people, families, and
sources for you.
Carolyn
Legacy User Group
mind and you know my opinion.
Alan
From: Ron Ferguson [mailto:ronfergy@tiscali.co.uk]
Sent: 23 September 2011 21:05
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] loss of data
Alan,
Whilst I too may have reservations about disclosing information about living
persons, I
in the
exemption which I quoted.
Ron Ferguson
http://www.ferguson.co.uk/
From: Alan Pereira
Sent: Saturday, September 24, 2011 10:10 AM
To: LegacyUserGroup@LegacyUsers.com
Subject: RE: [LegacyUG] loss of data
Ron,
I too have looked in detail at the Data Protection Act and was for some part of
my IT career
@tiscali.co.uk]
Sent: 24 September 2011 11:07
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] loss of data
Sorry, Alan, but I beg to disagree. As a consultant, I also was involved in
registrations under the Data Protection Act since it was first enacted in the
early-mid 1980s, until I
@LegacyUsers.com
Subject: RE: [LegacyUG] loss of data
Ron please look at
Extract from http://www.ico.gov.uk/for_the_public/the_acts.aspx
The Act works in two ways. Firstly, it helps to protect your interests by
obliging organisations to manage the information they hold in a proper way. It
states
On 2011/09/24 18:07, Ron Ferguson wrote:
I take it that if you feel that you need to comply with the Act you have
registered you database with the authorities.
So this is why the jobsworths working for local and national authorities can not
give a straight answer when it comes to what is and
mailto:LegacyUserGroup@LegacyUsers.com
*Subject:* RE: [LegacyUG] loss of data
Ron please look at
Extract from http://www.ico.gov.uk/for_the_public/the_acts.aspx
The Act works in two ways. Firstly, it helps to protect your interests
by obliging organisations to manage the information
This is in a sense on-topic because Alan has refused to send us his
database so we can work with him on his issues. I think this is an
important issue if we're to work with customers in the EEA area who
are bound by these laws.
It's unfortunate that there are cases when only having the database
On 9/24/2011 11:45 AM, Sherry/Support wrote:
This is in a sense on-topic
OK..
Accept my apology. I will say NO more. Sherry, you can feel safe now, I
am going into lurk mode. I will continue to post to the lfstest group..
Lurk mode On... Asking no pity, just a remark
If you wish to speak
Aha! Thx for that clarification, Dennis.
--Paula in Texas
- Original Message
From: Dennis M. Kowallek kowal...@iglou.com
To: LegacyUserGroup@LegacyUsers.com
Sent: Thu, September 22, 2011 4:59:33 PM
Subject: Re: [LegacyUG] loss of data
On Thu, 22 Sep 2011 14:22:36 -0700, Sherry
: Cline/Klein, Daniel, Newton, Witherspoon, Perryman,
Gilbreath, Lindsey, Brown, Foote, Curry, Fleming, Glasscock, Edwards, Waters,
Wheat
From: Jerry jerrysemailgro...@gmail.com
To: LegacyUserGroup@LegacyUsers.com
Sent: Wednesday, September 21, 2011 9:26 PM
Subject: Re: [LegacyUG] loss of data
On 9
Syble, do you use the Legacy - nFS (New Family Search Interface)? as I have had
events dissapear when using that link.
Alan Pereira
From: Syble Glasscock [mailto:syble_...@yahoo.com]
Sent: 22 September 2011 13:25
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] loss of data
Syble, do you use the Legacy - nFS (New Family Search Interface)? as I
have had events dissapear when using that link.
Alan Pereira
I have noticed that when the nFS interface is in use that most edits on
my database do not stick. I asked Support (twice) under what conditions
that would happen,
MessageAlan,
Does that mean you can’t share your file with ANYONE? That goes completely
against how genealogy works! We would be nowhere if we couldn’t share info!
michele
From: Alan Pereira
Sent: Thursday, September 22, 2011 9:34 AM
To: LegacyUserGroup@LegacyUsers.com
Subject: RE: [LegacyUG
From: Syble Glasscock syble_...@yahoo.com
To: LegacyUserGroup@LegacyUsers.com
Sent: Thu, September 22, 2011 7:24:51 AM
Subject: Re: [LegacyUG] loss of data
Thanks, I'd looked there, but had just overlooked Death Date, I use that
Detailed Search quite often, but never
: [LegacyUG] loss of data
Carl, I too raised a ticket on this subject and I think the developers are
working on finding out when running check / repair after using the Interface
that life events disappear as well as giving messages about finding Nulls.
All has gone quiet from the Support team
As I wrote before, we need the full original file
A gedcom changes things around too much when reimported into the
Family File and would not be at all helpful for this issue.
Sincerely,
Sherry
Technical Support
Legacy Family Tree
On Thu, Sep 22, 2011 at 7:34 AM, Alan Pereira
MessageI am just saying, maybe there is an exception to the rule.
michele
From: Alan Pereira
Sent: Thursday, September 22, 2011 11:03 AM
To: LegacyUserGroup@LegacyUsers.com
Subject: RE: [LegacyUG] loss of data
Michele, would you knowingly break a law that, in part, has been put in place
On 2011/09/22 15:34, Alan Pereira wrote:
All has gone quiet from the Support team on this since I rejected their
request
for a copy of my Legacy database on the grounds it would break European and UK
Data Protection Law.
That's a very selfish attitude to take. You've got the problem, help
@LegacyUsers.com
Sent: Thursday, September 22, 2011 8:34 AM
Subject: RE: [LegacyUG] loss of data
Carl, I too raised a ticket on this subject and I think the developers are
working on finding out when running check / repair after using the Interface
that life events disappear as well as giving messages
2011 16:50
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] loss of data
Carl,
No I've not used the Family Search interface from Legacy, but I do use the
familysearch.org website with a Legacy file open, and very likely I did on
this research occasion, I was hoping someone had a tree
Alan said he does not want to share private information due to legal
and personal reasons, but would be willing to create a stripped down
database that can recreate the problem that only contains information
he'd be willing to share. Legacy has stated twice in this thread that
would not be good
It's critical that we get the full original file in order to determine
what's going on with the message, preferably before running check/repair
to see where the nulls are before that process is run.
A gedcom or part of the file will not be helpful at all.
Ken *can* fix the file if we have
Even if he can reproduce the problem with his pared down database?
--Paula in Texas
- Original Message
From: Sherry/Support she...@legacyfamilytree.com
To: LegacyUserGroup@LegacyUsers.com
Cc: br...@legacyfamilytree.com
Sent: Thu, September 22, 2011 9:38:32 AM
Subject: Re: [LegacyUG
From: Sherry/Support she...@legacyfamilytree.com
To: LegacyUserGroup@LegacyUsers.com
Cc: br...@legacyfamilytree.com
Sent: Thu, September 22, 2011 9:38:32 AM
Subject: Re: [LegacyUG] loss of data
As I wrote before, we need the full original file
A gedcom changes things around too much
The issue wasn't about data not sticking but about Error 3265 and 3314
and null values...
Sincerely,
Sherry
Technical Support
Legacy Family Tree
On Thu, Sep 22, 2011 at 12:03 PM, Carl Cox ct...@centurytel.net wrote:
snip
Sherry, I don't know if my problem is the same as reported by Alan,
It's a database issue and most likely will not happen on the Sample file.
If it happens with a pared down version of his file, we can fix that,
but that would not guarantee that there still wouldn't be a problem
with the part he didn't send us
Sincerely,
Sherry
Technical Support
Legacy
Fix his database. I'm talking about a null error and it's my
understanding that was resolved.
I worked on one a couple weeks ago and was not able to find where the
null was, but the programmers have a tool that can locate and fix it
quickly.
But if the issue with nulls and nFS wasn't
/Support [mailto:she...@legacyfamilytree.com]
Sent: 22 September 2011 22:21
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] loss of data
The issue wasn't about data not sticking but about Error 3265 and 3314
and null values...
Sincerely,
Sherry
Technical Support
Legacy Family Tree
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] loss of data
The issue wasn't about data not sticking but about Error 3265 and 3314
and null values...
Sincerely,
Sherry
Technical Support
Legacy Family Tree
Legacy User Group guidelines:
http://www.LegacyFamilyTree.com
I suspect that Carl should contact Support and work with one of the
techs on his issue, if he hasn't already. This isn't something we can
resolve by a long discussion on the list. The whole thread has gotten
very convoluted.
I twice asked support for a comment on how the database handled
Can you dig up your ticket ? I will give you the web page to check the
status.
I can't see any way to find my ticket number. It has been too long,
about 3 months I think. Perhaps I could scan the list, if that option is
available.
Carl
Legacy User Group guidelines:
Syble,
Have you tried a File MaintenanceCheck Repair and compact Family File?
Ron Ferguson
http://www.fergys.co.uk/
From: Syble Glasscock
Sent: Thursday, September 22, 2011 1:00 AM
To: LegacyUserGroup@LegacyUsers.com
Subject: [LegacyUG] loss of data
I am using Legacy Deluxe, build date: 2 Aug
, Lindsey, Brown, Foote, Curry, Fleming, Glasscock, Edwards, Waters,
Wheat
From: Ron Ferguson ronfergy@tiscali.co.uk
To: LegacyUserGroup@LegacyUsers.com
Sent: Wednesday, September 21, 2011 7:06 PM
Subject: Re: [LegacyUG] loss of data
Syble,
Have you tried a File MaintenanceCheck Repair
@tiscali.co.uk]
Sent: Thursday, 22 September 2011 9:37 AM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] loss of data
Syble,
Have you tried a File MaintenanceCheck Repair and compact Family File?
Ron Ferguson
http://www.fergys.co.uk/
From: Syble Glasscock mailto:syble_
@tiscali.co.uk]
Sent: Thursday, 22 September 2011 9:37 AM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] loss of data
Syble,
Have you tried a File MaintenanceCheck Repair and compact Family File?
Ron Ferguson
http://www.fergys.co.uk/
From:Syble Glasscock
Sent:Thursday
, Gilbreath, Lindsey, Brown, Foote, Curry, Fleming, Glasscock,
Edwards, Waters, Wheat/
*From:* Ron Ferguson ronfergy@tiscali.co.uk
*To:* LegacyUserGroup@LegacyUsers.com
*Sent:* Wednesday, September 21, 2011 7:06 PM
*Subject:* Re: [LegacyUG] loss of data
Syble
The recent document list is the list of files at the bottom of the
menu that comes up when you click on File...
It's a standard Windows list, found in most programs under the File menu.
Sincerely,
Sherry
Technical Support
Legacy Family Tree
On Wed, Sep 21, 2011 at 7:19 PM, Syble Glasscock
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] loss of data
When I go to FileExit, Legacy closes. I just went to the Help file and
searched for Recent Document List, and didn't find anything.
Thanks,
Syble
From: Mark Lang markl...@adam.com.au
To: LegacyUserGroup@LegacyUsers.com
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