Retrying...
From: Baskaraganesan Natarajan
Sent: Tuesday, September 15, 2009 11:07 AM
To: 'rt-users@lists.bestpractical.com'
Subject: Permission Denied Error - Ticket creation using mail
Hi,
I am trying to get ticket creation thru mail up in a Fedora 10 box. I
I changed my scrip to be:
if ($self-TransactionObj-Type ne Create) {
$RT::Logger-info( Not a Create \n );
return 0; # This is an update transaction
}
my $ticket = $self-TicketObj;
my $CustomFields = $ticket-QueueObj-TicketCustomFields();
while (my $CustomField = $CustomFields-Next()) {
Hello!
On Mo, 2009-09-14 at 15:27 -0400, Kevin Falcone wrote:
This release of RT-3.8.5 contains an important security fix.
so to patch RT-3.8.4 with the attached patches gives me a
RT-3.8.5? There are no other features,fixes or cleanups
in 3.8.5?
best regards!
sven
Hello All
I am doing some prelimiary research on the requirements for upgrading to
RT 3.8.5. I had a bunch of custom code implemented into our RT version, I
was wondering if their is a detailed change log between RT 3.6.3 - 3.8.5 ?
Or an installation guide for upgrades?
I have oracle 9iRC2 in my
Hello all,
I am trying to make some changes to the file es.po in order to adapt
it to our organization's specific terminology, plus some conversion work
in order to use HTML entities instead of UTF-8 Spanish accented characters.
Although I am able to make the changes to es.po, I am at a loss
I'm guessing that this either can not be done or no one knows how to do
it.
Jet Wilda wrote:
Hi,
We have RT 3.8.2 running with external users using the self service
interface. However some of those external users are from the same
company and would like to be able to see and modify
I'm guessing there is not a lot of use of SelfService. I've asked a couple
of questions about it and got no answers.
I am assuming that there is a hard-coded search which shows the list of
tickets in the self service list, changing this might give them access to
the tickets, though the lack of
Hi,
I am running RT 3.8.2 in a Fedora 10 box. We are trying to use checkboxes
custom field extension from
http://search.cpan.org/~ruz/RT-Extension-CustomField-Checkbox/. I followed the
instruction specified in the location http://www.cpan.org/modules/INSTALL.html.
After installing and
After realizing my scrip was indeed being called (although not obvious from the
original logs) I turned to the template.
With the following template, it all works.
Note, the ===Create-Ticket: line, and the ENDOFCONTENT lines are important, and
the order of the lines seems to matter somewhat -
To list,
Does anyone know what the latest viable Perl versio we can use for RT
3.8.x is? We trying to get grid of a bunch of perl versions here and I
want to ensure we are using the latest for RT. Thanks.
Kenn
LBNL
___
On Tue, Sep 15, 2009 at 08:46:15AM -0700, Ken Crocker wrote:
To list,
Does anyone know what the latest viable Perl versio we can use for RT
3.8.x is? We trying to get grid of a bunch of perl versions here and I
want to ensure we are using the latest for RT. Thanks.
5.8.9 or 5.10.1
Hi There;
(Perl v5.8.8 under linux ,mod_perl2
v2.03,Apache2,DBIx::SearchBuilder v1.56)
Started playing with 3.8.4 , fresh out of the box, new install , added
plugins :
RT-Extension-MergeUsers
RT-Extension-ServiceUpdates
RT-Extension-SLA
RTx-RightsMatrix
- created first user, given it the
That is a shame, it is a nice feature to allow limited outside access.
However with these limitations it may not fit our use case :-(
Thanks,
~Jet
David Donachie wrote:
I'm guessing there is not a lot of use of SelfService. I've asked a couple
of questions about it and got no answers.
I
On Tue, Sep 15, 2009 at 11:58, Jet Wilda j...@mycolo.biz wrote:
That is a shame, it is a nice feature to allow limited outside access.
However with these limitations it may not fit our use case :-(
If they're using Self Service, why can't they share a single account?
Hi, All,
I have a quick question. I use RT and subversion and scmbug.
I have created several queues undr RT, also several projects under one repos in
subversion.
My question is: how can I let the ticket owner can make changes to one projects
in subversion?
for example, I have queueA, queueB,
Jesse,
Thanks.
Kenn
On 9/15/2009 8:47 AM, Jesse Vincent wrote:
On Tue, Sep 15, 2009 at 08:46:15AM -0700, Ken Crocker wrote:
To list,
Does anyone know what the latest viable Perl versio we can use for RT
3.8.x is? We trying to get grid of a bunch of perl versions here and I
want to
On 09/15/2009 11:28 AM, Kevin Falcone wrote:
On Tue, Sep 15, 2009 at 02:03:56PM +0200, Sven Sternberger wrote:
Hello!
On Mo, 2009-09-14 at 15:27 -0400, Kevin Falcone wrote:
This release of RT-3.8.5 contains an important security fix.
so to patch RT-3.8.4 with the attached
Hi;
I have done this in a sort of a hack, relay on self service users being
grouped together ie
Create Group X
Add user a and user b as members of group X (you may need to make the
users Privileged, add them to group, then make them un-Privileged again)
Modify the SelfService MyRequests (I
--Original Message--
From: bouncy...@gmail.com bouncy...@gmail.com
To: rt-us...@lists.bestbractical.com
Date: Tue, 15 Sep 2009 03:53:16 PM +
Subject: Ideal out of the box version of the rt package in some linuz distro
Is there some distribution of rt that would work with maybe a
On Tue, Sep 15, 2009 at 01:20:07PM +0530, Baskaraganesan Natarajan wrote:
Retrying...
[r...@localhost log]# ls -ltr /etc/ | grep smr
drwxrwxrwx 2 root root4096 2009-08-28 18:11 smrsh
Sep 15 10:38:34 localhost sendmail[8712]: n8EA3n3F006454: Warning: program
/etc/smrsh/
On Tue, Sep 15, 2009 at 04:53:21PM +0100, Raed El-Hames wrote:
Hi There;
(Perl v5.8.8 under linux ,mod_perl2
v2.03,Apache2,DBIx::SearchBuilder v1.56)
Started playing with 3.8.4 , fresh out of the box, new install , added
plugins :
RT-Extension-MergeUsers
On Tue, Sep 15, 2009 at 12:32:20PM -0400, Jeff Voskamp wrote:
On 09/15/2009 11:28 AM, Kevin Falcone wrote:
Then you should rename ticket #13574 in rt3.fsck.com. :-)
Already done:
Tue Sep 15 11:55:12 2009 falcone - Subject changed from 'RT 3.8.5
Release' to 'RT 3.8.6 Release'
-kevin
On Tue, Sep 15, 2009 at 10:45:47AM -0400, David Donachie wrote:
I'm guessing there is not a lot of use of SelfService. I've asked a couple
of questions about it and got no answers.
I am assuming that there is a hard-coded search which shows the list of
tickets in the self service list,
I would like to add an additional status value of As Time Permits.
The Quick Search show the top 3 statuses, that is New, Open, Stalled and
I would like to retain those for what I call true production support
trouble tickets.
Requests that may be small enhancements, research, etc. would be
How can I instantly review tickets of a given status without going through
a simple or advanced search? I thought using a saved search would work,
but the search parameters don't seem to be able to handle something like
show me all resolved tickets from the past three days.
Pardon? A saved
On Tue, 15 Sep 2009, Jerrad Pierce wrote:
How can I instantly review tickets of a given status without going through
a simple or advanced search? I thought using a saved search would work,
but the search parameters don't seem to be able to handle something like
show me all resolved tickets
Thank you
Jerrad Pierce wrote:
Please search the wiki and list archives first.
This question is often asked, and RT_Config.pm even states:
You can define new statuses and even reorder existing statuses here.
WARNING. DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT
will break
David,
Besides using a saved search (which does work), we altered the RT
delivered QuickSearch query to include a couple extra statuses we
added. That way we can just click the number that represents the status
for a particular queue and viola', we're there. You could just as easily
add
I'm using (aspiring to use) apache's mod_auth_cas to do external
authentication, plus RT::Authen::ExternalAuth as an info provider to
provide information about the apache-supplied username.
Is this actually *possible*? RT 3.8.4. Basically, the idea is to use our
common CAS SSO setup to provide
Also note that you may find RTx::S3Invoker here.
--
Cambridge Energy Alliance: Save money. Save the planet.
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Hi guys,
I'm just testing an upgrade from 3.6.3 to 3.8.4. I ran the rt-setup-
database fine:
/opt/rt_support.openbet.com/sbin/rt-setup-database -dba rt_support --
prompt-for-dba-password --action upgrade
Then created the schema upgrade script:
perl
I had similar problems when moving upto 3.8.1. The previous sysadmin
responsible for RT had failed to upgrade the DB properly when going from
3.6.5 to 3.8.0 some time back. All our attachments went screwy too when I
tried to upgrade to 3.8.1.
In the end what I did is dump the database before
Was this ever resolved or determined to be a bug?
I am experiencing the same thing, installing RT 3.8.4, but when I edit
my lib/RT.pm
file to make the Mason components absolute paths, I still have the error:
[Tue Sep 15 19:17:32 2009] [info] Server:
On Tue, Sep 15, 2009 at 11:54 PM, Justin Hayes justin.ha...@orbisuk.com wrote:
Hi guys,
I'm just testing an upgrade from 3.6.3 to 3.8.4. I ran the rt-setup-database
fine:
/opt/rt_support.openbet.com/sbin/rt-setup-database -dba rt_support
--prompt-for-dba-password --action upgrade
Then
The main issue is when I get to one of the most basic module loading parts
the system *refuses* to load apache. I just felt that assuming this is some
magical workaround that I wouldn't have to debug and debug and debug the
system I was querying on one of the best predone versions. For some reason
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