On Sat, Nov 1, 2008 at 19:45, Mike Peachey [EMAIL PROTECTED] wrote:
$ svn co http://code.bestpractical.com/bps-public/RT-Authen-ExternalAuth
You can use
svn co http://code.bestpractical.com/bps-public/RT-Authen-ExternalAuth -r16700
for a stable target to point svn to.
Richard
PS: Yes,
Hi all,
if you want your RT to default to Reply instead of Comment when
you Resolve a ticket, this patch is for you. Of course, using
the overlay directory is better than simply patching the sources.
If anyone tells me how to access RT_SiteConfig parameters
from within Tabs, I will make a proper
On Tue, Oct 21, 2008 at 03:55, [EMAIL PROTECTED] wrote:
I have manually added a row to the ScripActions table of the database.
Is this a bad thing to do in terms of future upgrades?
Not sure, but I think not.
Is there a better way to make the changes?
You can edit etc/initialdata and run
On Tue, Oct 21, 2008 at 02:22, Kenneth Crocker [EMAIL PROTECTED] wrote:
I solved this by writing a global scrip that moves the creator of the
transaction into the owner field when the ticket is resolved AND the
owner = nobody. I do the same thing for when a ticket is opened. That
way
Apparently what I asked is not possible, by default.
Would it make sense to create a feature request from this:
On Tue, Oct 14, 2008 at 11:55, Richard Hartmann
[EMAIL PROTECTED] wrote:
Hi all,
is it possible to access information from CF foo from the 'Link values
to' field of CF bar? If yes
Hi all,
I am working on extending what you can display in a Custom Field's URL.
For that, I need to access the ticket object. The problem is that, at
this scoping level, $TicketObj does not exist.
Thus, I need to build a new one, at this point.
I tried to bake my own, using
my $TicketObj =
Hi all,
I have created a lib/RT/Condition/ZabbixEventStatusChange.pm which
contains the following (pruned down to the relevant part):
sub IsApplicable {
my $self = shift;
if ($self-TransactionObj-Field =~ /zabbix_event_status/) {
return(1);
}
else {
return(undef);
}
}
On Mon, Oct 20, 2008 at 21:44, Kenneth Crocker [EMAIL PROTECTED] wrote:
I thought there was already a hyperlink connection ability
available when setting up a CF called Link Values To.
Of course. I need to link to build a link from more values, though.
I have CF.{reporting_host}
On Mon, Oct 20, 2008 at 21:50, Kenneth Crocker [EMAIL PROTECTED] wrote:
I'm not sure I understand WHY you are creating new conditions.
Because I need to test on the status of CF.{zabbix_event_status}
If you
are trying to create your own scrips for non-default situations, I would
On Mon, Oct 20, 2008 at 23:38, Kenneth Crocker [EMAIL PROTECTED] wrote:
I even have some compound conditions in code. I find this MUCh easier
to maintain than fooling around in the directories. Just a thought.
I will play with that tomorrow. Thanks :)
Richard
Hi all,
is it possible to access information from CF foo from the 'Link values
to' field of CF bar? If yes, what would the syntax be? The normal one
used in Scrips?
Thanks,
Richard
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On Sat, Oct 11, 2008 at 19:27, Kelly Jones [EMAIL PROTECTED] wrote:
This helps, but is there a better solution?
No idea about better, but you could use a custom field and then
use its Field Links To functionality to create a link and/or embed
the original resource.
Richard
Hi all,
I thought RT 3.8.x had email commands incorporated and does not need
CommandByMail, any more. Yet, I can't see anything in the docs/wiki
about it. I don't want to enable the plugin without checking if that is
the right way to go.
So, does RT 3.8.x come with CommandByMail or not?
Hi all,
while I was looking for a way to default to reply on resolve, not
comment on resolve (which I still did not find out how to as google has
way too many false positives), billybongo from #rt came up with a neat
idea. It should be possible not to send the your ticket is closed
blurb when you
Hi all,
can I make some/all hyperlinks clickable in 3.8.1?
Richard
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Discover RT's hidden secrets
Hi all,
I was wondering if there is a way to present a link to each user,
depending on what is in a ticket.
What I mean boils down to, in Perl/RT pseudocode:
print http://foo.org/.get_user_data(__CURRENTUSER__)./.__CF.BAR__ if
(__CF.BAR__);
This should then be shown in all ticket details. The
Hi all,
I was wondering if there are any hooks where I can put a Perl script
which will parse incoming emails set up RefersTo and other properties
automagically.
Pointers to example code highly appreciated.
Thanks,
Richard
___
Hi all,
I want to search for all tickets which, amongst other criteria, are
depended on by at least one other ticket. I played around with
DependedOnBy and various special char like blank, *, etc, but could
not find any 'this matches all' glob. Is there any such thing and, if
not, what is the
Hi all,
I would like to bounce an idea to this list:
A tree view mode for search results. Obviously, this would be a large
change, especially if it is done in a generic way. A generic framework
would be able to create structures on any combination of
inter-relations, but the main use case I can
Hi all,
what is the conceptual difference between Parent/Child and Depends on/
Depended on by? To me, they mean essentially the same and I can't come
up with a use case where both would be used simultaneously or even just
differently.
If there is no real difference, wouldn't it make sense to
On Mon, Sep 22, 2008 at 15:03, Stephen Turner [EMAIL PROTECTED] wrote:
Parent/child simply describes a relationship between tickets (children
belong to parent). Depends on enforces a rule - the depended on ticket must
be resolved before its dependent tickets can be resolved.
So basically,
On Mon, Sep 22, 2008 at 16:19, Brown, Matt A. [EMAIL PROTECTED] wrote:
In the meantime, I
created a query that will display the child tickets below the parent
ticket,
I tried replacing __Children__ with __DependedOnBy__, but that refuses
to work, i.e. display anything. Also, this can't
On Mon, Sep 22, 2008 at 15:10, Jesse Vincent [EMAIL PROTECTED] wrote:
This was a one-off I built for a customer. It hasn't been touched in 3 years
and likely needs some tweaking, but might be worth trying.
I will try to get time assigned poke this, but don't hold your breath.
Will report if
On Mon, Aug 25, 2008 at 14:18, Jesse Vincent [EMAIL PROTECTED] wrote:
return undef if ($msg-GetHeader('RT-Control') || '') =~
/\bno-autoopen\b/i;
Perfect, thanks.
Richard
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Hi all,
I was wondering if there is a way to forward a complete ticket,
with or without comments.
Thanks,
Richard
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Hi all,
yet another RFC which I might turn into wishlist items.
1) Should it be possible to order messages by read/unread messages
within said ticket?
2) Should it be possible to bolden/color/whatever the values of certain
fields and/or whole lines depending on user-defined rules?
3) Who else
Hi all,
when I create tickets, I usually need to go to the ticket just created
and assign it a priority various dependencies. What I would love to
have is one of those up/down arrows to click upon which then fold
a few extra fields in/out using Javascript.
Could others use something like this,
On Mon, Aug 18, 2008 at 14:41, Tom Lanyon [EMAIL PROTECTED] wrote:
To clarify, are you talking about the Quick Create form?
I am talking about both. The quick create lacks it completely, the normal
create has it in an inconvenient place which most users (I know this from
experience) don't even
On Mon, Aug 18, 2008 at 01:28, Tom Lanyon [EMAIL PROTECTED] wrote:
There's a pile of bug fixes, as far as I can see; it seems to be only
days (if that) away from release, so I'd wait for 3.8.1.
3.8.0 runs great, but yes, you will want to wait for 3.8.1 unless you
are desperate.
Richard
On Wed, Aug 13, 2008 at 00:57, Jesse Vincent [EMAIL PROTECTED] wrote:
RT-AjaxyReplyPage in bps svn may be what you want
Will look at it, thanks.
Richard
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On Tue, Aug 12, 2008 at 12:08, Jesse Vincent [EMAIL PROTECTED] wrote:
*) Signatures on comments are useless and just take up screen real estate
That depends on your organization and how you use RT. But I could see Do
comments get signatures appended by default as a reasonable config file
On Tue, Aug 12, 2008 at 15:40, Kevin Falcone [EMAIL PROTECTED] wrote:
Did you type anything in the Content box?
If I type things in the Content box in the Quick Creation widget I get
the extra headers defining the content.
No, I didn't. I should have tested that case as well, sorry.
This
Hi all,
I have realized that I would love an option to bookmark all tickets I
create [via the web interface]. Is this something others would find
useful as well?
Richard
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Hi all,
yes, it's me again. How useful would others on the list find an option
that would allow you to show the full ticket while replying
to/commenting on it?
Basically, there are two possibilities:
1) Add the ticket below the normal text box, sprip recipient options
2) Put the text box
On Tue, Aug 12, 2008 at 20:44, Jerrad Pierce
[EMAIL PROTECTED] wrote:
I'm not sure what purpose this would serve? Can't you search on creator and
create a dashboard?
Of course. But as I already rely on the bookmark dashboard quite heavily, this
would make things easier, for me. Also, as I have
Hi all,
Basically, I am proposing to create a second text area/a simple selection
button that allows you to control when your signature and/or the company's
signature is attached.
Some reasons for this, certainly not including everything:
*) Signatures on comments are useless and just take up
On Mon, Aug 11, 2008 at 17:56, Jerrad Pierce
[EMAIL PROTECTED] wrote:
I'm all for elimination of drivel, but I think you will run into the problem
of many people not following the -- convention.
What I meant is that the signature I can add in the user settings should
follow my suggestion.
On Thu, Aug 7, 2008 at 20:33, Kevin Falcone [EMAIL PROTECTED] wrote:
There was a bug with the packaging tools and 3.8, this was
corrected in the RTFM trunk.
Has the fix made it into the current release of RTFM?
Richard
___
Hi all,
overall, the ping-pong detection of RT when it talks to another
email system with automated answers is very good.
But sometimes, neither side recognizes that automatic ping-pong is being
done and so you get _very_ long tickets. There are ways to manually
break this loop, but I was
On Mon, Aug 4, 2008 at 15:20, Jesse Vincent [EMAIL PROTECTED] wrote:
You can, by playing a bit in lib/RT/Interface/Email.pm
Will do.
What sorts of messages isn't RT detecting?
I can forward them to the dev list when I get new ones if there is
any interest?
This was more a always wanted to
On Mon, Jul 28, 2008 at 18:59, Jesse Vincent [EMAIL PROTECTED] wrote:
Delete should mean disappears from all listings
Bookmarking should trump resolve or reject, though
Should I file a wishlist item or will you keep track of it yourself?
Richard
On Mon, Jul 21, 2008 at 20:56, Kevin Falcone [EMAIL PROTECTED] wrote:
Just search on Creator = 'yourusername'
Yay, I am blind!
Thanks for your help :)
And yes, this is exactly what I wanted.
Thanks again to all involved,
Richard
___
Hi all,
something which RT has always lacked, at least imo, is a tactical user
overview page. A quick summary with details about said user and links to
preset queries (tickets owned/created/commented on/replied to by this
user, full name, whatnot) would often be a convenient thing to have.
On Mon, Jul 28, 2008 at 14:14, Kevin Squire [EMAIL PROTECTED] wrote:
If you are talking about a user overview page from the admin side... I
agree completely.
I don't really see the need for such a thing from the
Authenticated User side, but as admin, I have wished many times for
something
On Mon, Jul 28, 2008 at 14:20, Jesse Vincent [EMAIL PROTECTED] wrote:
Sure. I'd love one. I've wanted it for quite a while myself. If anyone
wants to mock something up,
I'd love to see it.
Mock up as in
1) code
2) html
3) hand-drawn png
4) description of what is needed
?
RIchard
sender) smtp.mail=
Message-id: [EMAIL PROTECTED]
Date: Mon, 28 Jul 2008 15:04:33 +0200
Subject: NDN: Re: [rt-users] Feature suggestion: An actual user overview page
X-Mailer: FirstClass 8.2 (build 8.094)
X-FC-Icon-ID: 2031
X-FC-SERVER-TZ: 181272840
X-FC-MachineGenerated: true
To: Richard Hartmann [EMAIL
On Mon, Jul 28, 2008 at 15:07, Jesse Vincent [EMAIL PROTECTED] wrote:
Anything that starts discussion
What I would love to see:
Info like email, realname etc
Predefined queries for tickets that have the person as
owner
creator
commentor
replier
someone who ever touched it.
All of those with
Hi all,
at the moment, deletion trumps bookmarks in RT 3.8. I can see how this
can make sense. I can also see how bookmarks trumping deletion would
make sense.
Personally, I would tend to have bookmarks trump deletion, because a
bookmark is the deliberate decision of a single user that he/she
Hi all,
I was wondering if it's possible to search for all tickets created by
me. The interesting tickets would be the one created via web
interface, but the ones created via email can be displayed, as well.
Searching by Requestor is not possible as I frequently set others to be
the requestor.
Hi all,
we just upgraded to a brand-spanking-new 3.8 and we love it (well,
technically, I do and that is just as well).
I have a few more or less random questions, though:
1) Can I make RT not auto-append my signature when commenting? It is
only useful when I reply.
2) We had RT set up to
On Tue, Jul 15, 2008 at 01:01, Kenneth Crocker [EMAIL PROTECTED] wrote:
When you say create tickets for everyone do you mean in all queues
or to be able to choose an owner when creating a ticket? Whatever group you
are in would need the following rights:
I both want to be able to
On Tue, Jul 15, 2008 at 01:34, Kenneth Crocker [EMAIL PROTECTED] wrote:
It sounded like you wanted those rights yourself. Now it sounds like
you have all the rights, but you want to grant rights for others, but in a
limited way. Is that correct?
I said 'I only need a few queues', but I
On Fri, Jul 11, 2008 at 02:01, Ruslan Zakirov [EMAIL PROTECTED] wrote:
Ok, Linking was strict and required ModifyTicket right on both sides
until RT 3.x.y. I don't remember X and Y, but anyway in 3.6.7 people
have StrictLinkACL option in the config. May be it's already in 3.6.3,
but I do
Hi all,
I have the following situtation:
User Alice has access to queue Foo, but not queue Bar. Alice files ticket
#1337 in queue Bar. As she is the requestor, she may see that one ticket
from Bar.
Yet, Alice will not be able to make ticket #4711, which is in Foo, depend
on #1337.
This is the
Hi all,
I just wanted to check that a migration from 3.4 to 3.8 is going
to be supported, i.e. that if there is a need for database conversion,
the tools are provided by upstream.
Thanks a lot, can't wait to use 3.8 :)
Richard
___
Hi all,
I was wondering if RT supports MySQL's full text search feature [1].
As we are still using 3.4, I can not check this, myself.
Thanks for any hints/links,
Richard
[1] http://dev.mysql.com/doc/refman/5.0/en/fulltext-search.html
___
On Tue, Jun 10, 2008 at 14:21, Kenneth Marshall [EMAIL PROTECTED] wrote:
MySQL's full text search is not supported with the INNODB tables
that are required for RT. It is not available.
OK, thanks. Perhaps I will try and grab the opportunity to migrate to
PostGRE :)
Thanks,
Richard
Hi again :)
let me start by saying that I _did_ google for this, but either the
answer to my question is 'No' or I am too stupid to find it, which I
attribute to my splitting headache. Sorry if it's obvious and I should
have found it myself. I did look.
Is there a SOAP, XML, JASON, whatever
On Tue, Jun 10, 2008 at 17:47, Jesse Vincent [EMAIL PROTECTED] wrote:
RT::Client::REST and the RT cli both use RT's REST API. It's been there
since 3.0. (Though it doesn't use any XML ;)
Yes, that is what we are using, at the moment. I just hoped there was
something new, but we will just
Hi all,
I want to use a template I found on the wiki [1] to the actions in the
upper right of the ticket detail view (Ticket/Display.html). By
overriding Ticket/Elements/Tabs, I am able to create a new link in the
ticket view, but I am unable to figure out how to create an action which
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