hi:
i have a queue which has rights below for user-group:
CreateTicket
SeeQueue
ShowTicket
and there is admin-group which has all the rights for the queue.
when user creates a ticket, he can use the owner drop down list
to see the admin-group users and assign owner. i don't
Hi All,
Is there a way in RT to disallow tickets from being assigned to a
specific user?
Bash
bashir jahed
nha | enhance
5 protea road | claremont | 7708
po box 24 | newlands | 7725
telephone +27 (21) 657-2574
mobile +27 (83) 414-0453
facsimile
Rob Munsch wrote:
On Thu, Feb 5, 2009 at 3:54 PM, Kenneth Crocker kfcroc...@lbl.gov wrote:
Jim,
I'mnot sure, but I think you have to remove that particular entry from
the ATTRIBUTES Table for each user that has selected the feature on
their home page (3.6+). Also, you need to
On Fri, Feb 06, 2009 at 11:01:31AM +0100, Rafael Martinez wrote:
Kenneth Marshall wrote:
On Sun, Feb 01, 2009 at 09:41:42PM -0600, Kenneth Marshall wrote:
I just updated the PostgreSQLFullText pages on the wiki with
the triggers to keep the parsed document columns updated whenever
there
On Fri, Feb 06, 2009 at 07:44:25AM -0600, Kenneth Marshall wrote:
On Fri, Feb 06, 2009 at 11:01:31AM +0100, Rafael Martinez wrote:
Kenneth Marshall wrote:
On Sun, Feb 01, 2009 at 09:41:42PM -0600, Kenneth Marshall wrote:
I just updated the PostgreSQLFullText pages on the wiki with
the
Hello Andrea!
We bought the book, it is not the ultimative guide
to set up a working ticket infrastructure.
But it gives you some ideas how RT works, some
nice examples. And it costs 30 bucks, and if it saves
you 1 hour it is a good buy.
The difference between 3.6 and 3.8 are marginal
It is more
Hi;
I am running (still) version 3.6.2 and noticed a while ago that the
Tab(link) for custom fields is missing from both the Admin/Users and
Admin/Groups ?
And added the link to appropriate Admin/Element/xTabs
Today I was browsing a 3.8 demo on
http://rt.easter-eggs.org/demos/stable , and
Hello,
We are trying the approach of making a local SelectStatus element, so
that it filters which statuses to display in the dropdown box on the
basis of the current one:
[...]
%foreach my $status (@status) {
%next if ($SkipDeleted $status eq 'deleted');
== example conditions:
%next if
I haven't seen even a suggestion of this in the documentation, but I
figured I'd ask before assuming. Is there any ability for a person to
become 'offline' for a bit?
Motive: a person is set up to be a Watcher of dozens of tickets and/
or queues. Person goes on vacation and doesn't want
On Fri, Feb 06, 2009 at 10:27:03AM -0800, Jo Rhett wrote:
I haven't seen even a suggestion of this in the documentation, but I
figured I'd ask before assuming. Is there any ability for a person to
become 'offline' for a bit?
Motive: a person is set up to be a Watcher of dozens of
Raed,
Are talking about being able to navigate to Custom Fields from
Configuration?
Kenn
LBNL
On 2/6/2009 9:03 AM, Raed El-Hames wrote:
Hi;
I am running (still) version 3.6.2 and noticed a while ago that the
Tab(link) for custom fields is missing from both the Admin/Users and
To all,
I'm about to install the CommandByEmail extension and I am on 3.6.4.
I have a couple questions:
1) Can I use the latest version with 3.6.4?
2) When I go to Tools-Offline I see what appears to be a form for
creating a ticket. Is this the basic format to be used
Is there a way to make a custom field mandatory in 3 queues, but not
mandatory in a 4th queue?
Thanks,
Laura
--
View this message in context:
http://www.nabble.com/Custom-field-not-mandatory-in-all-queues-tp21880139p21880139.html
Sent from the Request Tracker - User mailing list archive at
I'm been plugging away on this but no solution as of yet. Any thoughts?
CR
On Feb 4, 2009, at 2:27 PM, Macnlos wrote:
I've got two RT systems; 1 production and 1 development instance.
Each night I do a mysqldump of production and move it to development
so I can work the latest version and
Laura,
I'm only on 3.6.4 so my comment may be out of date. I don't think
that's possible in configuration. If a CF is set up to be mandatory,
then whenever it is applied to a queue, those tickets will require an
entry. What you can do is remove the Mandatory setting and then write
a
Thanks Kenn,
It has been at least 6 months since I have done any scrip coding and was
wondering if you had any sample code that would check the field and return 0
when empty? I'd really appreciate it.
Thanks,
Laura
Kenneth Crocker wrote:
Laura,
I'm only on 3.6.4 so my comment may
This is a code example where I'm checking to see if a CustomField
called Application has a value in it. If it doesn't then the
cleanup code changes the status back to OPEN and add a comment to the
ticket stating it was missing a value.
The Custom Action code has to handle that an update
It would be easier to make two CFs with the same name. Make it mandatory in
one and apply it to 3 queues. The other gets applied to the fourth queue.
On Fri, Feb 6, 2009 at 4:30 PM, Laura Grella lgre...@acquiremedia.comwrote:
Thanks Kenn,
It has been at least 6 months since I have done any
Hello,
I installed rt 3.8.2 from source on Debian Lenny, using mysql (Ver 14.12
Distrib 5.0.51a, for debian-linux-gnu (x86_64) using readline 5.2) and
an import from an rt 3.4.1 database of an rt install on Debian Etch. I
followed the proper guidelines and successfully installed it and it is
Go to where you unzipped the source and read UPGRADING.mysql
I've got the same issue and this is what seems to be the problem.
CR
On Feb 6, 2009, at 3:20 PM, Jeroen van Aart wrote:
Hello,
I installed rt 3.8.2 from source on Debian Lenny, using mysql (Ver
14.12
Distrib 5.0.51a, for
Macnlos wrote:
Go to where you unzipped the source and read UPGRADING.mysql
I've got the same issue and this is what seems to be the problem.
Thanks for the suggestion. I did more or less follow that guide, I
believe I didn't do the make initialize-database but created a
database, imported
Laura,
Although I hate redundancy and as an ex-DBA I have always believed 1
field/1 name, I have to agree with Todd :-). RT is not an accounting
system or parts system where everything has to be tidy, etc. In this
case, it's the same name for the same type of data. So, other than
I thought of this, but the custom field is Customer and it is mandatory in
the customer support and account management queues, but I don't want it
mandatory in the Software Dev. queue but I want the data to flow from one
queue to the next, so if it is in the cust queue, it switches to the soft
Thanks Kenn,
But will this work if I want the field (customer) to follow from the soft
dev queue(not mandatory) to the customer support queue(mandatory)?
Kenneth Crocker wrote:
Laura,
Although I hate redundancy and as an ex-DBA I have always believed 1
field/1 name, I have to
Thanks Kenn,
But will this work if I want the field (customer) to follow from the soft
dev queue(not mandatory) to the customer support queue(mandatory)?
Kenneth Crocker wrote:
Laura,
Although I hate redundancy and as an ex-DBA I have always believed 1
field/1 name, I have to
Thanks Kenn,
But will this work if I want the field (customer) to follow from the soft
dev queue(not mandatory) to the customer support queue(mandatory)?
Kenneth Crocker wrote:
Laura,
Although I hate redundancy and as an ex-DBA I have always believed 1
field/1 name, I have to
So I've updated the ShowStatusInColor page on the wiki to reflect how I have
implemented this in 3.8.2 The question that I have is this...
When replys are colorized in my list view, the way things are setup right now,
it is done based on who the last person to modify the ticket was
I
Laura,
No. The Custom FIeld only follows a ticket into another Queue if the
same CF is applied to that new queue.
Kenn
LBNL
On 2/6/2009 2:25 PM, Laura Grella wrote:
Thanks Kenn,
But will this work if I want the field (customer) to follow from the soft
dev queue(not
Laura,
You could create a scrip that looks something like this:
Description: Validate Customer
Condition: On Resolve
Action: User-Defined
Custom Action Prep Code:
return 1;
Custom Action Cleanup Code:
my $ticket = $self-TicketObj;
if $ticket-FirstCustomFieldValue('Customer') ne '
We recently upgraded to 3.8.1, and overall the interface is so much better!
One comment we've received from our customer support group is that several
navigation features are no longer available. When viewing a queue or search,
there used to be the following links/controls:
first
On Fri 6.Feb'09 at 22:58:42 -0500, Stephen Cochran wrote:
We recently upgraded to 3.8.1, and overall the interface is so much
better!
One comment we've received from our customer support group is that several
navigation features are no longer available. When viewing a queue
31 matches
Mail list logo
