Re: [rt-users] Autoforwarding tickets

Update I change the behavior to use the Admincc this is working great for me. Thanks all Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 bba...@copesan.com www.copesan.com

Re: [rt-users] RT-Mailgate timeout error after upgrade to 4.2.6

> If you're going to the localhost, I'm not actually sure why you're > involving SSL, but that's a separate issue. Actually, that was the issue. You're right, there's no need to use SSL with localhost. We have a rewrite from 80 to 443 for all interfaces and it always forces us to use https. I

[rt-users] Unprivileged users - Edit ticket/Sign up as CC

Message: 10 Date: Wed, 6 Aug 2014 12:53:59 -0400 From: Kevin Falcone To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Unprivileged users - Edit ticket/Sign up as CC Message-ID: <20140806165359.gu2...@jibsheet.com> Content-Type: text/plain; charset="us-ascii" Kevin - What I mean is the

[rt-users] Some users being forced to reauthenticate more often than others

RT 4.2.5 We're trying to track down an issue where some users are being forced to reauthenticate to RT 3-4 times per day while others aren't. This RT instance is using the builtin authentication targeting the 'rt4' database. Our session-cleaning cron job is as follows 0 * * * * /apps/rt4/sbi

Re: [rt-users] Couldn't compile CustomCommitCode codeblock ... panic: sv_setpvn called with negative strlen -2 at /usr/share/perl5/Devel/StackTrace.pm line 53.

On Wed, Aug 6, 2014 at 4:16 PM, Alex Vandiver wrote: > On 08/06/2014 02:39 PM, Michael Mol wrote: >> Code snippet is now: >> >> ### Begin snippet >> # Find the message from transactionobj->content >> # Set the subject to the message by using ticketobj->SetSubject >> >> my $body = $self->Transactio

Re: [rt-users] Couldn't compile CustomCommitCode codeblock ... panic: sv_setpvn called with negative strlen -2 at /usr/share/perl5/Devel/StackTrace.pm line 53.

On 08/06/2014 02:39 PM, Michael Mol wrote: > Code snippet is now: > > ### Begin snippet > # Find the message from transactionobj->content > # Set the subject to the message by using ticketobj->SetSubject > > my $body = $self->TransactionObj->Content; > my @lines = split(m/\n/, $body); > my $trapI

[rt-users] Autoforwarding tickets

Hello all I would like to do this process differently. Here is what I am doing on RT version 4.2.3. A ticket comes in RT queries an external system to determine if the ticket should be auto forwarded. If the foreign system return yes to auto forward a CF is set for where the ticket should be for

Re: [rt-users] Couldn't compile CustomCommitCode codeblock ... panic: sv_setpvn called with negative strlen -2 at /usr/share/perl5/Devel/StackTrace.pm line 53.

On Wed, Aug 6, 2014 at 2:13 PM, Michael Mol wrote: > On Wed, Aug 6, 2014 at 1:04 PM, Kevin Falcone > wrote: >> On Wed, Aug 06, 2014 at 12:46:17PM -0400, Michael Mol wrote: >>> First attempt at writing an RT scrip, and I'm getting a compile error >>> I can't easily identify as a problem with my c

Re: [rt-users] Couldn't compile CustomCommitCode codeblock ... panic: sv_setpvn called with negative strlen -2 at /usr/share/perl5/Devel/StackTrace.pm line 53.

On Wed, Aug 6, 2014 at 1:04 PM, Kevin Falcone wrote: > On Wed, Aug 06, 2014 at 12:46:17PM -0400, Michael Mol wrote: >> First attempt at writing an RT scrip, and I'm getting a compile error >> I can't easily identify as a problem with my code. Googling around >> finds "sv_setpvn called with negativ

Re: [rt-users] closing a ticket

On Wed, Aug 06, 2014 at 07:12:07PM +0200, Matthias Henze wrote: > > Thanks! Found the problem. The template was name - for what reason ever > - with my username instead of "Resolved". I renamed it to "Resolved" and > every thing works as expected. Thanks again! Ok, great. This points to needing

Re: [rt-users] closing a ticket

Thanks! Found the problem. The template was name - for what reason ever - with my username instead of "Resolved". I renamed it to "Resolved" and every thing works as expected. Thanks again! Am 06.08.2014 um 19:01 schrieb Kevin Falcone: > On Wed, Aug 06, 2014 at 03:01:29PM +0200, Matthias Henze w

Re: [rt-users] Couldn't compile CustomCommitCode codeblock ... panic: sv_setpvn called with negative strlen -2 at /usr/share/perl5/Devel/StackTrace.pm line 53.

On Wed, Aug 06, 2014 at 12:46:17PM -0400, Michael Mol wrote: > First attempt at writing an RT scrip, and I'm getting a compile error > I can't easily identify as a problem with my code. Googling around > finds "sv_setpvn called with negative strlen -2" in multiple results, > but none of them in Sta

Re: [rt-users] closing a ticket

On Wed, Aug 06, 2014 at 03:01:29PM +0200, Matthias Henze wrote: > Am 06.08.2014 um 14:52 schrieb Alex Peters: > > Did you follow all of the upgrade steps as documented in the README, > > including running "make upgrade-database" or "rt-setup-database"? > > Well ... I think so ... at least the data

Re: [rt-users] User cannot enter text in the reply or comment area

Hi Kevin, Your reply never made it to my inbox? Anyway, thanks for the reply. It is appreciated. Jeff Fioravanti Desktop Support Analyst jfiorava...@primax.us P 781-756-8247 (direct) | Fax 781-246-5609 516 Edgewater Dr., Wakefield, MA 01880 ▪ www.primax.us Confidentiality Statement This e-

Re: [rt-users] An Approval Queue Problem

On Wed, Aug 06, 2014 at 02:09:22AM -0700, AJ wrote: > I have created a queue called "ReviewApproval" with the "approval" Lifecycle. > I use it in tandem with the built-in "___Approvals" queue. > > Both queues share nearly identical response templates (The in-built > "___Approvals" queue needs no

Re: [rt-users] Unprivileged users - Edit ticket/Sign up as CC

On Tue, Aug 05, 2014 at 11:35:43AM +, Cena, Stephen (ext. 300) wrote: > > I'm still not seeing what I'm missing. I have a group called "End Users" I > put all my clients into. One user, Test User, is in "End Users" but has had > Privileged removed, Unprivileged has not been explicitly set e

Re: [rt-users] RT 4.2.x + Ubuntu 14.04: package backport? native install? etc

On Mon, Aug 04, 2014 at 03:42:45PM -0500, hydrostarr wrote: > Thanks Kevin. I built + installed RT 4.2.6 from source on Ubuntu 14.04 and, > in short: it basically just worked. No reliance on Ubuntu > 'request-tracker' package. Good show. I've never experienced a perl-based > system to be insta

Re: [rt-users] Coredumps, traceback, etc : 4.2.6 and RT-Authen-ExternalAuth

On Mon, Aug 04, 2014 at 12:41:26PM -0400, Jeff Blaine wrote: > I just mean that RT-Authen-ExternalAuth is requiring a specific CPAN > version of Net-SSLeay and that RHEL perl-Net-SSLeay-1.35-9 may include > that same "actually required" functionality (given the backporting RH > often does for secur

Re: [rt-users] RT-Mailgate timeout error after upgrade to 4.2.6

On Mon, Aug 04, 2014 at 08:29:02PM +, Richards, Matthew E ERDC-RDE-CERL-IL wrote: > 443 is listening on localhost. As you suggested, we tried curl from > the localhost with both the FQDN and localhost URLs. We had limited > success (without any message content), but it still fails with rt- > m

[rt-users] Couldn't compile CustomCommitCode codeblock ... panic: sv_setpvn called with negative strlen -2 at /usr/share/perl5/Devel/StackTrace.pm line 53.

First attempt at writing an RT scrip, and I'm getting a compile error I can't easily identify as a problem with my code. Googling around finds "sv_setpvn called with negative strlen -2" in multiple results, but none of them in StackTrace.pm, mostly a lot of stuff surrounding Unicode. Purpose of th

Re: [rt-users] User cannot enter text in the reply or comment area

On Wed, Aug 06, 2014 at 07:11:53AM -0700, jfioravanti wrote: > Got it resolved myself. RT 4.08 will not function properly with IE 10, so we > rolled him back to IE 9 and he was again able to add comments or reply to > tickets. Glad that this was the correct answer (as I guessed when replying to th

Re: [rt-users] rt4-fcgi processes are dying after some debian package updates

On 08/06/2014 12:38 PM, saxmad wrote: > I'm on RT release 4.0.7 (form the Debian backports repo), with no imminent > upgrade in mind, so that should be fine. No, it shouldn't be; re-read my message. DBD::Pg 3.3.0 breaks _all_ versions of RT. You _will_ have data corruption if you install DBD::Pg

Re: [rt-users] rt4-fcgi processes are dying after some debian package updates

Thanks for that info Alex. I'm on RT release 4.0.7 (form the Debian backports repo), with no imminent upgrade in mind, so that should be fine. -- View this message in context: http://requesttracker.8502.n7.nabble.com/rt4-fcgi-processes-are-dying-after-some-debian-package-updates-tp58212p58239

Re: [rt-users] rt4-fcgi processes are dying after some debian package updates

On 08/06/2014 12:00 PM, saxmad wrote: > So, before I go ahead and update the CPAN module for DBD::Pg, anyone have > any thoughts/opinions on whether this is a possible suspect for my issues? It's possible, though it would surprise me slightly. The only thing to note is that DBD::Pg 3.3.0 is incom

Re: [rt-users] rt4-fcgi processes are dying after some debian package updates

I've turned up the logging in both RT and nginx to debug level but still nothing to see that indicates why these fcgi processes are quietly dying. So having looked back at my original installation process, I came across the DBD::Pg module. At the time, I had installed the latest version, which I

Re: [rt-users] User cannot enter text in the reply or comment area

Got it resolved myself. RT 4.08 will not function properly with IE 10, so we rolled him back to IE 9 and he was again able to add comments or reply to tickets. -- View this message in context: http://requesttracker.8502.n7.nabble.com/User-cannot-enter-text-in-the-reply-or-comment-area-tp58213p5

Re: [rt-users] setup queue for particular user

Hi Tnks I also think that there might be some problem in loading some files. I need to check the log. On Wed, Aug 6, 2014 at 5:17 PM, Alex Peters [via RequestTracker] < ml-node+s8502n58228...@n7.nabble.com> wrote: > Something is wrong with your RT installation. It doesn't appear to be > cor

Re: [rt-users] closing a ticket

A possible fix is to delete that scrip and recreate it, but I'm not sure what else to do. If that doesn't fix it, perhaps the "on resolve" definition in your database is somehow corrupted. You could possibly use the rt-setup-database script to re-apply the "initialdata." On 6 August 2014 23:01,

Re: [rt-users] closing a ticket

Am 06.08.2014 um 14:52 schrieb Alex Peters: > Did you follow all of the upgrade steps as documented in the README, > including running "make upgrade-database" or "rt-setup-database"? Well ... I think so ... at least the database is upgraded. -- MHC SoftWare GmbH Fichtera 17 9

Re: [rt-users] closing a ticket

Your previous log says this about scrip #10: [23619] [Wed Aug 6 09:44:09 2014] [debug]: Skipping Scrip #10 because it didn't Prepare (/opt/rt4/sbin/../lib/RT/Scrips.pm:361) which means that the scrip is not running, which explains why requestors aren't receiving a "resolved" email. I don't unde

Re: [rt-users] closing a ticket

Am 06.08.2014 um 13:41 schrieb Alex Peters: > What's the numeric ID of the scrip responsible for emailing requestors > when a ticket is resolved, and what is its configuration? scrip #10 Description:On Resolve Notify Requestors Condition: On Reslove Action: Notify Requestor Template: Res

Re: [rt-users] How to stop Spam mails at RT

To stop false tickets from being generated, you need to minimise the spam reaching RT in the first place. This is the job of the MTA (Zimbra in your case), and is therefore beyond the scope of this mailing list. A quick Google search for Zimbra and spam turned up this result: http://wiki.zimbra.c

[rt-users] How to stop Spam mails at RT

Dear All, We are using RT 4.2.1 with zimbra mail server and getting many spam mails in queues. Is there any way to stop spam mails so that false ticket may not be generated. Looking forward for your guidance please. Thanks in advance for help. Regards, Ajay -- RT Training - Boston, September 9-10

Re: [rt-users] setup queue for particular user

Something is wrong with your RT installation. It doesn't appear to be correctly serving some of the CSS/JavaScript files. The page should look more like the pages shown in the screenshots of this page: http://kb.mit.edu/confluence/display/istcontrib/Request+Tracker+watchers+and+permissions+expla

Re: [rt-users] closing a ticket

What's the numeric ID of the scrip responsible for emailing requestors when a ticket is resolved, and what is its configuration? On 6 August 2014 19:51, Matthias Henze wrote: > Am 06.08.2014 11:20, schrieb Alex Peters: > > By default, RT_Config variable $NotifyActors is set to a false value, >

Re: [rt-users] setup queue for particular user

HI I have changed the browser google chrome 35. Now I am able to enter the group in text box but it has no effect and just drag the screen below only. attached the screenshot I have tried entering 2-3 group in text box but it drags down to the page only. On Wed, Aug 6, 2014 at 2:42 PM,

Re: [rt-users] closing a ticket

Am 06.08.2014 11:20, schrieb Alex Peters: > By default, RT_Config variable $NotifyActors is set to a false value, > which means RT doesn't send mail to the person that initiated the > action. If you're resolving a ticket and you're one of the requestors, > you won't receive email in this scenario.

Re: [rt-users] closing a ticket

By default, RT_Config variable $NotifyActors is set to a false value, which means RT doesn't send mail to the person that initiated the action. If you're resolving a ticket and you're one of the requestors, you won't receive email in this scenario. If that's not the problem, is the relevant scrip

Re: [rt-users] Mailgate not working: Could not record email: Could not load a valid user

The debug log is saying that "r...@gmail.com Subject: test" is not a valid email address. The line that you are using to send a test email appears to be missing a newline. Try this: (echo "From: r...@gmail.com" ; echo "Subject: test" ; echo ; echo "test") | /opt/rt/bin/rt-mailgate --queue Genera

Re: [rt-users] setup queue for particular user

The page works as expected for me in Google Chrome, but looking at the source for that component of the page, I'm somewhat surprised that it works at all. The field is wrapped in an element. I think this explains the behaviour that you're experiencing, and I think this might be an RT bug. Plea

[rt-users] An Approval Queue Problem

I have created a queue called "ReviewApproval" with the "approval" Lifecycle. I use it in tandem with the built-in "___Approvals" queue. Both queues share nearly identical response templates (The in-built "___Approvals" queue needs no scrips. "ReviewApproval" has custom scrips to mirror the "___A

[rt-users] closing a ticket

Hi, when I close a ticket no mail is sent out to the requestor. I've checked that there is a scrip "On Resolve Notify Requestors" with the condition "on resolve". This is the case after upgrading from 4.0.x to 4.3.x. How to fix this? An other question: What is the difference between "on resolve"

[rt-users] Mailgate not working: Could not record email: Could not load a valid user

Dear all, I am very new to RT and just setup RT 4.2.6 on a Centos 6 VM machine which has an old copy of Qmail running. Installation went fine and now I can create Tickets and Reply to Tickets via the Web interface at: http://my.company.com/rt/. However, I am having problems while trying to create