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calculate the memory usage of Mod_Perl or
FastCGI processes and come up with a number of processes which
wouldn't exceed 70% of your total memory? Ie,
60mb per process
1024mb total ram
Set Apache MaxServers = 11 ? (60mb * 11 = 660mb of ram)
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The more I read the wiki, the more I notice that instructions in the
wiki don't match the menus in RT 3.8.
Is there a way to IF the versions to display different information in
the wiki?
If not, should we just update the wiki to reflect the latest version
at all times?
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There are lots of what look like placeholders in the wiki for
screenshots. Is that a request for someone to add a screenshot there?
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before making a structural change like
that.
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? Every time I see ManualApache I think configuring Apache
by hand... etc.
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to be completely random.
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,
since there are folks outside the wiki who deeplink to those pages
today.
As do I, so yeah ;-)
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for proper spam reporting.
RT doesn't intentionally massage the header order, but either
MIME::Tools or
RT, stores them as a hash at some point
I'll dig into this.
Is there any place that RT stores the original, unaltered message?
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the
explicit list of dependancies rather than forcing us to read the code
to figure it out.
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included by the freebsd port.
It's clear and easy to read in Makefile.cpan ;-)
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not there then feature will be disabled on
systems where perl's GraphViz bindings are not installed.
Oh, you don't use ./configure but ports. Then you should help
maintainer of the port make things optional.
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On Tue, Jan 27, 2009 at 05:28:47PM -0800, Jo Rhett wrote:
okay so call me stupid, but I keep forgetting that Queries are
Saved Searches.So I go to make a dashboard, find the queries
...
why not call them Saved Searches and get rid of the Query word?
On Jan 28, 2009, at 10:03 AM, Jesse
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+\-\-\s\n + Signature but I can't
find where this should go.
On Jan 28, 2009, at 11:43 PM, Jo Rhett wrote:
This is patching the wrong way, but it's the right decision. I'm
hating having to manually move the cursor in front of the signature
and end a newline before typing.
I think
this.
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the reply or
comment is done without any previous comment, and which case it's not
really top-posting.
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the inclusion of all the dependancies was an immense
waste :-(
I've submitted a patch that upgrades the port to rt-3.8.2, and allows
a config knob to enable or disable graphviz support for parity with
configure.
http://www.freebsd.org/cgi/query-pr.cgi?pr=131167
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Just in case you didn't see this in the other thread, the patch listed
here upgrades 3.8.1 to 3.8.2 and optionally removes graphviz
dependancies. This has been running for 24 hours here ;-)
http://www.freebsd.org/cgi/query-pr.cgi?pr=131167
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repeatedly, I try to make it more efficient.
Before I start down this road, anything I should know about/avoid?
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On Fri, Jan 30, 2009 at 01:10:12PM -0800, Jo Rhett wrote:
I'm curious. Is there any reason nobody has a patch which enables
dashboards in the sidebar?
The more I use RT, the more I found myself leaving a ticket I've
updated to click Home, then click the dashboard to review my open
tickets
abuse queue, by reverse time created
Open Securitysecurity queue, by priority
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to 3.8.2 was only the version number in the port
configuration ;-)
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my butt and created a patch which
set this list based on all of the configured subject tags you'd be
okay with that?
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it makes
copy/paste useless.
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($ExtractSubjectTagNoMatch, ( ${RT::EmailSubjectTagRegex}
? qr/\[(?:${RT::EmailSubjectTagRegex}) #\d+\]/
: qr/\[\Q$RT::rtname\E #\d+\]/) );
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give me some function to do this ;-) Better yet if the
person can do it for themselves.
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Jo Rhett wrote:
Most of our tickets are created through e-mail so I didn't notice
this.
I just created a ticket inside RT 3.8.2 using the New Ticket In
button at the top of the page and the text is unreadable when
viewing the ticket because my paragraphs simply aren't line
The mail archives show Jesse consistently referring to CloneTicket...
but I can't find this in RT, nor in the Wiki, nor in Google. Did
this feature just not happen?
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the Preferences link.
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wrap, and the client should wrap
text at whatever is appropriate for the viewer, yah?
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On Feb 10, 2009, at 12:57 PM, Jerrad Pierce wrote:
On Tue, Feb 10, 2009 at 15:29, Jo Rhett jrh...@netconsonance.com
wrote:
The mail archives show Jesse consistently referring to CloneTicket...
but I can't find this in RT, nor in the Wiki, nor in Google. Did
this feature just not happen
On Feb 10, 2009, at 1:08 PM, Jeff Voskamp wrote:
You need to have ModifySelf permissions to see the Preferences tab.
Thanks for the help.
*headdesk*
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, the paragraphs of text DO NOT WRAP when I view them
inside the very same RT web interface.
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On Feb 10, 2009, at 1:17 PM, Jesse Vincent wrote:
Clone ticket is what became the create buttons next to the various
relationships on the ticket display page.
Ah, that makes sense. Thanks for the history.
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Jo Rhett
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On Feb 10, 2009, at 1:16 PM, Jerrad Pierce wrote:
The link indicates that Mark's implementation is not a patch,
but an extension *for 3.8*
I know. In the time that this thread has gone on, I have already
built and installed and tested that extension ;-)
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Jo Rhett
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replicate it
on Firefox (Mac), Safari (Mac), Opera (Mac) or IE6 (WINE).
I originally observed this in Camino(Mac) but replicated it on Firefox
Windows.
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I just replicated it on every brower for both Mac and Windows, so it's
definitely a feature in 3.8.2.
On Feb 10, 2009, at 4:32 PM, Bill Davis wrote:
Jo Rhett wrote:
On Feb 10, 2009, at 1:43 PM, Jesse Vincent wrote:
And back to my original report. When I create a ticket inside
the RT web
that the text is a
single very long line with no wrapping
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into my preferences and set RT to show plain text mail in a
monospace font (inside a pre, essentially)
I'd be fine to disable this if it's not what you expect/test for/etc.
Just tell me what setting this is.
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The only thing I can find in the configuration is $PlainTextPre which
was set to 1. I changed it to 0 and restarted apache and this has not
changed anything. I even created another test ticket to be certain.
On Feb 10, 2009, at 6:08 PM, Jo Rhett wrote:
On Feb 10, 2009, at 5:33 PM, Jesse
be displayed correctly. By
setting $PlainTextPre they'll be
/usr/local/etc/rt38/RT_Config.pm:Set($PlainTextPre, 0);
/usr/local/etc/rt38/RT_SiteConfig.pm:Set( $PlainTextPre, 0 );
Apache has been fully stopped and started and this behavior continues.
On Feb 10, 2009, at 6:16 PM, Jo Rhett wrote:
The only
No change. Full apache stop. rm -rf /var/run/rt38/mason_data/obj.
Apache start.
On Feb 10, 2009, at 6:48 PM, gor...@cryologic.com wrote:
Perhaps deleting the mason cache before restarting apache may fix it?
Gordon
Jo Rhett wrote:
FWIW, this setting is now 0 and there are still pre tags
Thanks, Jesse. Should I assume that this is a personal version of
PlainTextPre ? If so, I would possibly change the either the text
description and/or the implementation to simply use a fixed width font
but allow word wrap. This could be done with modern stylesheets.
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Net
) below a certain number
B) A global script to raise priority on update from customer above
that certain number
C) An rt-crontool script to annoy people about priority certain
number unanswered tickets
Has anyone else already run down this road?
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On Feb 11, 2009, at 2:52 PM, John Rouillard wrote:
On Wed, Feb 11, 2009 at 02:17:45PM -0800, Jo Rhett wrote:
Okay, this is so obvious of a requirement in a ticket system that
I've
been spinning in circles assuming I'm overlooking something.
However,
I haven't found it, so could someone
'} ) {
+$session{'tickets_refresh_interval'} =
$RT::TicketsRefreshInterval;
+}
+
$RT::Logger-info(
Successful login for $user from $ENV{'REMOTE_ADDR'});
$m-callback( %ARGS, CallbackName = 'SuccessfulLogin' );
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Jo Rhett
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to build Scrip actions around
handling responses better. Would you be interested in this?
On Feb 12, 2009, at 9:34 AM, Sven Sternberger wrote:
On Mi, 2009-02-11 at 14:17 -0800, Jo Rhett wrote:
Okay, this is so obvious of a requirement in a ticket system that
I've
been spinning in circles
On Feb 12, 2009, at 2:43 PM, Jo Rhett wrote:
This patch is adapted from something Ian posted for 3.6.4 adapted
for 3.8.2. Jesse, please consider adopting this for the mainline as
it is a popular question and this patch allows the person to
override the default.
On Feb 12, 2009, at 12:12 PM
a watcher or
owner ?
How is (or where can I review) the logic for this?
FYI, I assume you mean RT::Transaction-IsInbound or is there
RT::Transaction-IsInboundb too?
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. No where to enter our login
information.
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class=clear /
/div
/div
/div
On Feb 19, 2009, at 9:35 AM, Jo Rhett wrote:
This is probably FAQ but I've been searching and coming up dry.
We changed the site to SSL. Setup the apache vhost correctly.
Changed the webbaseurl in RT_SiteConfig. Changed the mailgate
aliases. Stopped apache
auth, but
realized it was easier to just have our internal password management
change the passwords in RT's database ;-)
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around
inside RT/Transact.pm and I can't find this function. Is this going
into 3.8.3 or 4.0 ?
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On Feb 19, 2009, at 10:43 AM, Stephen Turner wrote:
On Thu, 19 Feb 2009 13:40:33 -0500, Jo Rhett
jrh...@netconsonance.com wrote:
On Feb 12, 2009, at 2:02 PM, Jesse Vincent wrote:
RT::Transaction-IsInbounda
So I figured I'd test this out. It wasn't working, so I dug around
inside RT
and 5pm for the most recent 8am.
Queue1 tickets between 2/5 8am and 2/6 10pm.
...etc
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-out( '/pre/div' );
+$m-out( '/div' );
};
my $AttachmentObj = new RT::Attachment($session{'CurrentUser'});
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periodically?
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. In particular why not Mon-Fri as an
option? Can I not have this on Tuesday and Thursday?
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RIGHT NOW so I could use ktrace on it to determine what is failing.
Please clue me in.
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On Tue, Feb 24, 2009 at 11:13:08PM -0800, Jo Rhett wrote:
I'm trying to debug why dashboard mail isn't going out.
I had some errors in rt.log related to graphviz until I found the
undocumented disableGraphViz set command and used it. But now there
is no error ... just nothing. No attempt
a dashboard for email, but then we realized
that
it was pretty handy on its own.
FWIW, it's still not working and now there's no log entry again :-(
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On Feb 25, 2009, at 1:45 AM, Jo Rhett wrote:
FWIW, it's still not working and now there's no log entry again :-(
Gah. It's running as root, but I hate that.
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On Feb 23, 2009, at 6:21 PM, Jo Rhett wrote:
So I used the method Jesse described for matching inbound requests and
...
I have one scrip to lower the priority on Correspondence, and this one
to raise it:
...
How do I make sure this doesn't match tickets which I opened for
myself and am
this road before and had
issues?
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We have noticed that although the subscription page says the local
timezone next to the time, the reports actually run based on GMT time.
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;-)
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On Feb 26, 2009, at 10:45 AM, Jo Rhett wrote:
We have noticed that although the subscription page says the local
timezone next to the time, the reports actually run based on GMT time.
I figured it out. On FreeBSD timezone data is stored in /usr/share/
timezones and has some different names
, not so good. Honestly I would consider this a bug, even though it
was Stupid User Action.
In the short term, can I disable this function without hacking the
page source? (I've already done that, I'd prefer to undo that and Do
It Right if possible)
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address. I
there anything I missed ?
Make it a non-referrable entry with ?: It didn't work for me until I
did that.
Honestly that should be fixed in the code. It won't work any other
way. ;-)
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On Mar 3, 2009, at 6:45 PM, Jo Rhett wrote:
We just had a user pull a search of 100+ tickets, go to Editable Text
then realize he was on the wrong screen and for unknown reasons click
Upload to get off the screen. This pushed changes onto all the
tickets, and sent an e-mail to every ticket
user has both StealTicket and TakeTicket globally.
Even funnier, because I can replicate this same behavior as the
SuperUser.
Methinks something is being checked wrong ;-)
Version 2.8.2
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you accept a patch that allows implicit Steal like this?
On Mar 4, 2009, at 11:21 AM, Jo Rhett wrote:
I just observed something odd. While closing a ticket (but not at any
other time I have found) if you change the Owner of the ticket you
will see this in the results:
You can only take tickets
On Mar 4, 2009, at 11:33 AM, Jesse Vincent wrote:
On Wed 4.Mar'09 at 11:29:38 -0800, Jo Rhett wrote:
Reading the code in Ticket_Overlay around line 2730-2750 it would
appear that this is deliberate. For someone to reassign a ticket to
someone else on their reply, they must be the current
opening it all up OR removing such features as Bulk Update, which
I use a lot when setting up new queues or when a queue needs to do a
mass change to a CF or something.
just a thought.
Kenn
LBNL
On 3/4/2009 11:33 AM, Jesse Vincent wrote:
On Wed 4.Mar'09 at 11:29:38 -0800, Jo Rhett
On Mar 5, 2009, at 10:16 AM, Jesse Vincent wrote:
On Thu 5.Mar'09 at 2:11:34 -0800, Jo Rhett wrote:
I think you're missing the point though. If you don't allow
Stealticket
then this wouldn't matter. The only question is if they can Steal
the
ticket, why force them to take duplicate
that clashes with the rights assignments.
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.
What is missing here?
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they don't otherwise compromise the system (which is
really, always the case),
patches would most certainly be welcome.
Best,
Jesse
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inside a
shared virtual server and have it up and running without ever becoming
root in 5 minutes.
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as that same user, so that RT is running within
a single user account. I'm mostly there on a dev install, but I've
already had to modify far too many files for it to be a simple patch.
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for ages :)
Okay, if the official answer is that this should work then I'll file
bugs against each thing that doesn't work.
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probably wait if the next update is coming out fairly soon.
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On Mar 24, 2009, at 2:16 AM, Artem Naluzhnyy wrote:
Any idea how to use ResolvedRelative or something like Resolved
NOW() - INTERVAL 7 DAYS in searches?
Resolved -7 days
The now is implied.
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and other
were sent. If you have
owner and admincc being sent e-mail by the same Scrip, then it will
cut from two to one.
I haven't found a solution to Requestor and AdminCC duplicates,
because AdminCC is sent a different template.
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) will show
you the accepted names.
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I find it very interesting that you can't see the requestor -- just
the CC receipients of a ticket, when you reply to a ticket. Is there
a strong reason for this?
Would a patch which put the requestor on the right of the Comment/
Reply select box for viewing be accepted?
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?
On Feb 25, 2009, at 1:44 PM, Stephen Turner wrote:
On Wed, 25 Feb 2009 15:51:05 -0500, Jo Rhett
jrh...@netconsonance.com wrote:
So we want to e-mail a copy of the web interface input to the
requestors when (and only when) the ticket was created via the web
ui.
I'm guessing I should have
However, stopping apache and clearing the mason cache and restarting I
don't see any of these changes.
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On Apr 20, 2009, at 6:51 PM, Jerrad Pierce wrote:
My understanding right now is
RT::MasonLocalComponentRoot /usr/local/www/rt38
No. Compiled Mason lives in RT::MasonDataDir
I'm talking about local overrides, for installing your own CallBacks
and such.
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/rt38/. So
/usr/local/www/rt38/Ticket/Create.html
is the equivalent of and overlays:
/usr/local/share/rt38/html/Ticket/Create.html
Ah, that's probably the problem. Thanks!
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are going to be at the
same level, then it's going to be a problem.
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Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
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Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
___
http
, etc) accounts for testing purposes.
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Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
___
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