SLA support then the
plugin currently can give us.
Joop
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out how to rewrite the assettracker component
if you do please let me (us) know.
Greetings,
Joop
this and would be willing to enlight me how to proceed?
Thanks in advance,
Joop
Thanks Ruslan, it works
Joop
difference there is between my and yours.
Joop
. Be sure to download the 4.x compatible version.
Joop
of Limit*
calls. LIKE adding % around arguments is historical thing. Use
MATCHES.
Our use of RT has lead us to patch SearchBuilder to NOT include the % in
front and back of the search term but to leave it to the enduser the ask
for wildcard searches. Big bonus: actual use of the indexes.
Joop
. Then you'll need to modify Display.html to not call
/Tickets/Elements/ShowDates but your modified version.
That is how I would do it.
Regards,
Joop
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,
Joop
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Joop wrote:
Hi Todd,
I have installed the debian package of RT-4.0.2 and I'm currently
installing all extensions that I had in test, source install.
I have run into a small display problem. When displaying an asset it
looks like it is not including the associated css. The headers
to create a
dashboard that shows all over due tickets but the simple search
DUEtoday shows not only my overdue tickets but also all tickets with a
due date which is not set.
Q: is there a way to filter these out?
Thanks in advance,
Joop
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john s. wrote:
Any other way to implement some spell checking stuff in RT?
Did once some scripting to spellcheck but that is way back in time,
RT-3.6 or older. Don't know if you can still use that.
Joop
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Kevin Falcone wrote:
On Thu, Oct 06, 2011 at 09:38:46AM +0200, Joop wrote:
Hello All,
Instead of answering a question I'm going to ask one ;-)
I searched my archive of rt-users but couldn't find what I was looking
for so here it comes.
I have started using RT-Extension-SLA and have
be much appreciated!
Sorry did only reply to Josh.
Did you stop your webserver en clean your mason cache before restarting
you webserver?
Regards,
Joop
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like it through personal
prefs and a system wide default you can supress transactions.
RT-Extension-HistoryFilter
Regards,
Joop
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then the mason cache should be in:
/opt/rt4/var/mason_data/obj/
rm -Rf /opt/rt4/var/mason_data/obj/*
should do the trick. If RT in installed through a package manager then
you'll need to find the mason cache by hand.
Regards,
Joop
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Lars Braeuer wrote:
Hi,
is there a way to return from a local/html template to the original share/html
template, in case a
certain condition is met? (Please read on for more details).
With the inspiration from Joop concerning 'conditions', I found out about the
html templates in
share/html
;
}
}
$$skip=$myskip;
/%init
%args
$Transaction = undef
$skip
/%args
Which skips the TimeWorked,Told,Starts,Started,Due transactions.
You might want to consider modifying other files in SelfService to not
show the user who worked on it but to show for example 'helpdesk'.
Greetings,
Joop
RT
You will need to have a look at your mailserver. Look at masquarading.
Sorry to be so brief, send from my phone.
Joop
Joanne Keown joanne.ke...@coloradogroup.com.au schreef:
Hi RT gurus,
I have a situation where emails from RT are going into SOME ISP email
inboxes but not others. Gmail
a mail (ticket)
when there is only 10% left or better use a CF to hold when to send the
mail. Could be different per client.
Regards,
Joop
and think it is
related or belongs to the entry about colouring the status/priority.
I'll attach my ColumnMap just in case.
Regards,
Joop
%INIT
# Show status in colour.
sub statusInColor {
my $Ticket = shift;
my $status = $Ticket-Status;
my $css = status . lc $status
then
that they kill the database. Now they know that if they want search for
content that they need to add a % at the end and if they really need it
at the front but they also know that they are gonna wait for it.
Regards,
Joop
Sory to bump this message.
Doesn't anyone have an opinion as to how RT should behave?
Regards,
Joop
that the recieving end is
responsible for sanitizing the filename part.
Did I found a bug or I'm misinformed about how the
Content-Disposition: attachment; filename= should work?
Regards,
Joop
PS:
Compleet message is available if needed for testing.
RT Training in Washington DC, USA on Oct 25 26 2010
/ but not the spaces and an error in my browser (FF
3.6.10). Changing the %2F to / will give me a download dialog. Using IE6
gives me an URL with all spaces escaped and the / escaped but same here,
I need to edit %2f to / to get the document out or RT
Regards,
Joop
RT Training in Washington
correctly
make test will fail and it won't install.
Also watch the version of DBD::Oracle. Search the archives for more info.
Regards,
Joop
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and/or the mailinglist rt-users for SkipTransaction.
Further read the wiki about cleanly modifying RT.
Regards,
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load Perl file: /opt/rt3/bin/webmux.pl
Did you run 'make testdeps' ??
Might be that rt-3.8.8 needs newer versions of installed modules or even
need new modules that currently not installed.
Regards,
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testdeps didn't detect if I
had it installed. Had to do that by hand.
Regards,
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for side effects.
Regards,
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an RHEL 5.5, RT 3.8.8.
Hmm, to be honest, it looks like File::Temp has been 'upgraded' to a
version without Weaken support. See this list, it has come up rather
recently, 1-2 weeks ago.
Regards,
Joop
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the logout link will output debug info
into rt.log. That is something you'll need to add.
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and no problems
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/upgrade by issuing the following command and to what it tells you
todo:
make upgrade-instruct
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it with the correct parameters.
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de-install.
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in 3.8.7.
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Jnaneshwar Bantanur wrote:
Hi All,
While Installing, I got the below error.
SOME DEPENDENCIES WERE MISSING.
make: *** [testdeps] Error 1
run the following:
make fixdeps
Regards,
Joop
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+870,20 @@
}
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));
Set(@Plugins,qw(RT::Extension::ForkTicket));
Regards,
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Ken Crocker wrote:
To list,
Were there any new Tables added to the DataBase for 3.8.7 not in 3.6.4?
You can check that yourself by looking at the source archive. Look in
the etc/upgrade/.. for the file 'content'. Those files hold changes to
the database, if I'm correct.
Regards,
Joop
entries. If you don't specify anyting AT will default to rt:rt which in
your environment isn't true.
Regards,
Joop
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it up and post to the wiki, even its a bit rough.
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' and 'QA approvd').
Did you try to use double quotes?, like
Set(@ActiveStatus, (qw('new' 'open' 'pending QA' 'QA approvd'
'stalled')));
Regards,
Joop
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-3.8.7
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, it can resize text areas..
/cheek
On a related note, FireFox has a similar extension that does allow you
to change the textarea on the fly:
http://netticat.ath.cx/extensions.html
That doesn't probably help you much if you're stuck with IE
Regards,
Joop
of the latest RT
3.8.7?
Regards,
Joop
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any other extensions?
4) don't install 3.8.6 in combination with Oracle.
There is a bug in 3.8.6 and hierarchical custom field which is fixed in
3.8.7.
I'll have a look at 1-3 later today time permitting
Regards,
Joop
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that QuickSearch is
doing lots and lots of small queries so don't be surprised that your 10x
faster machine only displays this widget 2x faster.
Regards,
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Is this a bug in RTFM?
I assume you have defined one or more CustomFields which are RTFM
customfields and not RT CF's?
Further your logged in user has rights to these CustomFields?
Regards,
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want it to).
Check your rt-mailgate command in /etc/aliases
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I promised a looonnng time ago I would post a couple of scripts which
would do mass changes to rights in RT.
If time permitting I'll schedule that post to the wiki this week or at
the latest next week, famous last words ;-)
Regards,
Joop
Varun wrote:
Hello Joop
As per your guessing you are right I am facing problem of corruption
in sql query when I upgraded from 3.6.3 to 3.8.6 application is
working fine but when I want to look at page where custom fields are
or want to see the page where tickets basics are there. I am
-devel about
something like it but that was for 3.8.6 where they overhauled
hierarchical customfields and I found that converting from old to new
resulted in something like this.
Regards,
Joop
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can use
this for your dashboards.
torsten
Would you mind posting it to the list so that other people can use it
too. I'm interested too in how that can be done.
Thanks in advance,
Joop
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version and if it is 1.23
downgrade to 1.22 and you'll be fine. I found this bug and searching the
archives of both devel and user should find a post of mine about it.
Regards,
Joop
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then maybe mysql is running out of space somewhere.
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our test environment.
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, 'Create', ...) called at
Whats missing is the ORA- error that should be there too. Oracle is
refusing the insert but it normally reports why. Could be a unique key
violation or invalid data etc.
Regards,
Joop
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have archiving enabled? and where are your archives being written
to? and what about the redo logs?
What is the general write performance to that drive?
Hopefully some of these question will help you pinpoint where the
problem is.
Regards,
Joop
and probably the rest of the list would like to know is what is
your hardware config and what is your software config, OS/perl versions etc.
It could be that someone knows that your config combinations is
problematic, now we're all shooting in the dark hoping to hit the magic
button.
Regards,
Joop
this, but if you can't figure it out yourself I'll
rummage through my dev instance to find the diff.
Either I changed a RTFM component or I changed Text::Wiki(?)
Regards,
Joop
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and post pends % to queries, effectively disabling the
use of indices :-((
Regards,
Joop
(PS:
Contact me off list if you need specific help
)
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be 1.22 instead of 1.23
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the clientside (apache) to the same as the database is the
easiest way, certainly when both apache and the database are on the same
server.
Regards,
Joop
Encoding problem with mod_perl2
(for RedHat http://wiki.bestpractical.com/view/RedHat El5, it can be
added to /etc/sysconfig/httpd which
could be the case, no pun indented, is that somehow the table was
created using quotes which means Oracle is then case sensitive.
Regards,
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on sql logging within RT?
This might give you a clue as to what exact statement is causing the
ora-04043 error
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show the whole history of this ticket.
Hope this helps you with your problem.
Regards,
Joop
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submitting it
and viewing it shows up very nice. Tables, pictures, even attachments
directly referenced from tickets. Biggest problem: possible abuse by
cross site scripting if your instance is open to the public. Ours is a
closed instance so I might use this in production.
Greetings,
Joop
of Oracle to audit access to
your RT tables.
Greetings,
Joop
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extensively, not only for RT, so I might be able to help
if I know with what.
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that that the directory
'/opt/rt3/var/session_data'
isn't writable or a database table is missing or corrupt.
How do I fix it?
Have a look at the mysql.sql file in your setup folder of RT or download
rt and recreate the table.
Regards,
Joop
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to determine if
they would be useful??
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, use the backup. Better, restore the
backup on a backup machine and practice on the backup instead of the
original.
Regards,
Joop
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you can set a couple of options that in our case
sped up things enormously.
Lets look what I set
sched.mem.pshare.enable = FALSE
mainMem.useNamedFile = FALSE
MemTrimRate = 0
I think the last two are the real ones but don't know if there is
anything like it with ESX.
Regards,
Joop
that your VM has gone to 'sleep' is to ssh
into it. You'll see terrible connection time whereas if you have been
using the VM a while it will connect in an instant.
Maybe this helps you narrow it down,
Joop
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.
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heard from Jesse or
Ruslan, Stephen Turner, Joop, or Mike Peachy or any of the more
experienced players yet. I'm actually starting to get excited.
Now I feel compelled to reply ;-)
We're an Oracle shop too and have a mixed environment of servers,
Windows, Linux, Solaris (8 on sparc). Some
out that
I have rt in /opt/rt3. It certainly isn't in my @INC
What could be your problem is that you might have two different perls.
One for solaris and one specific for RT? and that in this case you're
using the wrong one, just a shot in the dark.
Joop
release. I have had the same problems with sessions being logged
out for every click and my solution was to edit
SetupSessionCookies
I think, to enable transactions.
See the archives for an email from Kenneth Crocker, Subject:
Re: [rt-users] Clicking a link brings me back to login page
Joop
for custom field Work-Status for
RT::Ticket object #59578.
I think that is an known error message for rt-3.6.x and it was fixed in
3.8. It is annoying to see but I think it is not harmful.
Joop
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checked my bash .history but can't find the entries anymore.
Joop
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instead of $rtname.
(example for my system: dns=rt3test.mococo.nl $rtname=mococo.nl --
at://mococo.nl/asset/1)
Greetings,
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Mike Peachey wrote:
Does anyone know whether you can query RT for the parameters it was
configured with? Whether this be in the installation dir or the source dir.
Yes
head ./config.log
-;)
Joop
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::Oracle) will
fallback to the OS default which for most of us will be LANG=C which
doesn't know about accented characters. Correct me if I'm wrong.
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going forward?
A backup of your rt3 database contains also RTFM.
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in that version.
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on both
Ubuntu and Centos almost always using Oracle as a backend.
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FriendlyNameFrom/To
isn't supported when your mailagent is Sendmail.
I tried that a couple of weeks ago also and the result was that no email
went out, thankfully it was on a test instance ;-)
Joop
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close enough
for you to understand the why of th C compiler.
If you really get stuck I might be able to help out, since we used to be
quite involved with Sun Solaris.
Joop
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Joop wrote:
Dear all,
A coworker of mine noticed that replies don't contain attachments
anymore since upgrading to rt-3.8.1 and after testing in my test
instance I can't find where it is coming from. I upgraded from rt-3.6.6
to rt-3.8.1 and I'm using Oracle as a backend database. So I'm
Correspondence contains the line RT-Attach-Message: yes
and contains 2 blank lines after the last (in this case one) header.
Anyone seen this before?
Thanks in advance,
Joop
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is pointing to the old installation.
You'll need to fix your Apache config to point to /opt/rt3.8 and not by
copying files around. You can use your 3.6 rt database but DONT'T forget
to read the upgrade notes, including the mysql updates even if you're
running mysql-5!
Regards,
Joop
install' also runs 'make fixdeps' thats why you don't get
/opt/rt3.8
Regards,
Joop
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Chris Nelson wrote:
Joop,
This is what it says when I run that command:
[EMAIL PROTECTED]:/tmp/rt-3.8.1$ sudo cpan File::ShareDir
CPAN: Storable loaded ok
Going to read /home/cnelson/.cpan/Metadata
Database was generated on Tue, 09 Sep 2008 01:02:57 GMT
File::ShareDir is up to date
of RT).
Please supply your configure line. If you can't remember what it was try
'history' in you bash shell or else see config.log in your /tmp/rt-3.8.1
directory
Regards,
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but it started when on
rt-3.6.6
Anyone seen this one before ??
Joop
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