On Fri, Sep 05, 2014 at 04:46:35PM +0800, Chrilly Cheng wrote:
> I found the cause of this issue. It's not a problem with "midnight Sunday" or
> something, it is about the Custom Field. I set the build-in Starts date to
> "Proposed Start Time(GMT)", then run "Queue = 'ChangeRequest' AND Status !=
>
On Tue, Aug 26, 2014 at 02:05:41PM -0700, Chanel Wheeler wrote:
> This is the search query I have (built via the Query Builder):
>
> Owner = 'cwheeler' AND ( Status = 'new' OR Status = 'open' ) AND Queue =
> 'YLN'
> AND 'CF.{YLN Topic}' != 'Student Import System'
>
> The search results *include
On Tue, Aug 26, 2014 at 02:16:28PM +, Rezty Felty wrote:
> Yes, we fixed it with lifecycle entries in the RT_SiteConfig.pm, I hadn’t
> realized that lifecycles had replaced status’.
4.0 used to warn, 4.2 doesn't warn anymore about 3.8 variables.
However, it's documented in the upgrading docs.
On Wed, Sep 03, 2014 at 11:45:06AM -0400, Al Joslin wrote:
> I installed and configured: RT::Authen::ExternalAuth
>
> I've got the login via LDAP working ok -- but it won't create Privileged
> users
>
> I had to turn on: AutoCreateNonExternalUsers -- which seemed odd as I
> want to crea
On Wed, Sep 03, 2014 at 01:38:26PM +, Oriol Soriano wrote:
> Is it possible to disable SelfService UI?
> We are currently running RT version 4.2.2
Self Service is served to Unprivileged users with a Password.
Don't give Unprivileged users passwords if you don't want them logging
in.
What are
On Wed, Sep 03, 2014 at 11:12:49AM +0200, Eric Maisonobe wrote:
> So i've tried to disabled groups : the problem occur on groupId 4777 : when it
> is disabled, all access are ok, and resctrict access working.
>
> So i've removed ALL right to this group : that's make no changes : when the
I have n
On Wed, Sep 03, 2014 at 04:40:04PM +0800, Chrilly Cheng wrote:
> Hi Alex,
>
> Thanks a lot for your explanation. I've done that config to set
> $AmbiguousDayInPast to 1, but the query still not work. I changed it a little
> bit:
>
> Queue = 'ChangeRequest' AND ( Status = 'InProgress' Or Statu
On Tue, Sep 02, 2014 at 12:26:23PM -0600, Thierry Thelliez wrote:
> Is it possible to intercept user creation events? As a scrip condition?
Scrips currently only trigger on Ticket Transactions.
-kevin
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On Mon, Sep 01, 2014 at 04:16:37AM -0500, Collin Wynne wrote:
> What did was install feeddemon the other day and put in RSS feed URLs from RT
> for Me, and each other guy and RSS for the full queue. Set up all kinds of
> feeds. Here is what I was hoping it would do: browse the Queue list and and
>
On Fri, Aug 29, 2014 at 01:57:42PM +0200, Christian Loos wrote:
> So the extension mason components are installed in
> RT::MasonComponentRoot which I think is total wrong.
>
> As the user says that there is no RT::LocalPluginPath I would think
> there is something wrong with the RT package in Ceno
.
-kevin
>
>
> -Ursprüngliche Nachricht-
> Von: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag
> von Kevin Falcone
> Gesendet: Freitag, 22. August 2014 16:01
> An: rt-users@lists.bestpractical.com
> Betreff: Re: [rt-users] Tickets from o
On Fri, Aug 29, 2014 at 01:18:11PM -0300, Felipe Agnelli Barbosa wrote:
> Show the schema of your Users table, although if your ACL table is
> also messed up then you've not completed the upgrade.
You neglected this information
run 'show create table Users' and 'show create table ACL' and
On Fri, Aug 22, 2014 at 03:48:57PM -0500, Lists wrote:
> Other than a few custom fields and RT-Extension-CommandByMail, it's a pretty
> generic install.
>
> Does the attachment functionality depend on anything related to Apache or
> any other configuration options?
It uses your Sessions to store
On Wed, Aug 20, 2014 at 06:45:16AM +, Eierschmalz, Bernhard wrote:
> But on the create-mask this user still sees the “Basics” and is able to set
> the
> owner of the new ticket.
>
> How can I avoid this?
>
> I think there are 2 possible solutions:
>
> 1. Hide the “basics”
>
> 2.
On Wed, Aug 20, 2014 at 03:10:20PM +, Oriol Soriano wrote:
> Having Global requestor role WITH 'ShowTicket', Queue specific requestor role
> WITH 'ShowTicket' & Queue specific user group 'restricted' WITHOUT
> 'ShowTicket', would result in the user only being able to see those tickets
> for
>
On Tue, Aug 19, 2014 at 05:54:21PM +0530, Ajay Kumar wrote:
> We are using RT4.2.1. Suddenly,we are observing change in the RT behavior.
What does 'suddenly' mean.
What changes did you make.
-kevin
> While sending mail via RT or forwarding mail via RT(sample mail appended). It
> is changing the
On Tue, Aug 19, 2014 at 05:36:04AM +, Eierschmalz, Bernhard wrote:
> we have one customer using its own ticket system. This customer sends us mails
> with an information about his own ticket in the subject.
>
> i.e. [PLUS.DE Ticket#PD077994]
>
> sometimes when this customer answers, he doesn’
On Mon, Aug 18, 2014 at 06:02:41PM -0300, Felipe Agnelli Barbosa wrote:
>
> 4. Apply upgrade the schema at the current server and after in the new server
> $perl /usr/share/request-tracker3.8/etc/upgrade/[1]upgrade-mysql-schema.pl
> rtdb
> root password > queries.sql
> $mysql -u root -p rtdb < qu
On Thu, Aug 21, 2014 at 10:27:48PM -0700, Dergeiletyp wrote:
> Hey, i am using Debian 7 Squeeze. I installed rt4.0.7 via apt-get so far, and
> its running... but i can upgrade to version 4.2.6 I get this Error:
> Upgrade-Database make***Fehler 254 How can i fix ths
You need to show much more o
On Thu, Aug 21, 2014 at 02:34:44PM -0500, Lists wrote:
> I recently upgraded our company ticketing system to 4.2.6 and noticed that
> we can no longer attach more than one file at a time when opening a ticket.
I'm unable to replicate this on 4.2-trunk or on
issues.bestpractical.com
What local mod
On Thu, Aug 21, 2014 at 11:27:15AM -0700, opolke wrote:
> Hello,
>
> we have scrips per queue like < NotifyClient >
> withTemplate XY*>> to set up a signature per queue
>
> Is there any way to stop this and set up a signature per queue for replies
> by an agent in RT?
Either have two scrips, On
On Fri, Aug 22, 2014 at 09:47:16AM -0400, Al Joslin wrote:
> where do you think is the best place to write & debug snippets of code?
> for instance, I'm writing a callback to add a button that will create a child
> ticket and copy all of the custom fields into the new ticket
> but every time I
On Sun, Aug 17, 2014 at 08:14:56AM -0400, Al Joslin wrote:
> I filed a bug on it as a un-expected behavior in the User/Prefs page
And I've gone ahead and merged it into the existing bug report.
-kevin
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http://b
> The best I can say is that I *loathe* having to ask questions of
> mailing lists and IRC channels, as I expect to get answers like this.
> I seriously hate getting replies intoning that the information is
> readily available, so I do the best I can using Google and reading all
> the available doc
On Mon, Aug 11, 2014 at 11:55:00AM -0400, Michael Mol wrote:
> Oh, that's good to know! I searched for at least an hour trying to
> find that precise piece of information.
It is all over the mailing list archives, answered at last monthly
these days. It should also be in the wiki.
> ### Begin sn
On Mon, Aug 11, 2014 at 08:17:14AM -0700, globo wrote:
> Hi Kevin & Alex,
>
> Please see the full log
You're showing me a log, but ignoring my question.
Nothing in RT sends mail about reminders.
How are you sending mail about reminders, what do you believe that the
log below is demonstrating?
On Wed, Aug 13, 2014 at 03:01:38PM +0200, Bartosz Maciejewski wrote:
> We are using scrip that auto change owner of the ticket to the person that
> first respond to unowned ticket. This prevents resolved tickets by NoBody
> user.
>
> However from time to time, Requestor want to add something to t
On Wed, Aug 13, 2014 at 03:06:43AM -0700, andriusk wrote:
> Is there any way or solution, or maybe someone done it already for
> themselves for exporting dashboard.
> What I am looking for is like Subscription, where dashboard is send by
> email, just I want to save it to file (pdf, word, or at le
ce/Web.pm line 935.
>
> Visiting https://alms2.mitre.org/ shows I *did* login as root though.
>
> Previously, Kevin Falcone had said:
>
> "This is RT trying to issue the redirect after login, what URL did
> you use to access RT and what was the next parame
On Wed, Aug 06, 2014 at 08:51:06PM +, Cena, Stephen (ext. 300) wrote:
> Kevin - What I mean is there are three check boxes: Everyone, Privileged, and
> Unprivileged. There are no checks in any box.
You're conflating the state of a user with permissions granted to
groups of users.
> Right now
On Thu, Aug 07, 2014 at 02:00:01PM -0400, Michael Mol wrote:
> * Scrip re-ordering appears to be a feature of the 4.2 line of RT. I'm
> running the vendor packages of RT 4 on Ubuntu 14.04.
Nope. On RT 4.0, which is what I assume you mean by "vendor packages RT
4 on Ubuntu 14.04" you order scrips b
On Wed, Aug 06, 2014 at 09:44:40PM +, Richards, Matthew E ERDC-RDE-CERL-IL
wrote:
> > If you're going to the localhost, I'm not actually sure why you're
> > involving SSL, but that's a separate issue.
>
> Actually, that was the issue. You're right, there's no need to use SSL
> with localhost.
On Wed, Aug 06, 2014 at 04:34:20PM -0400, Jeff Blaine wrote:
> RT 4.2.5
>
> We're trying to track down an issue where some users are being forced to
> reauthenticate to RT 3-4 times per day while others aren't. This RT
> instance is using the builtin authentication targeting the 'rt4' database.
>
On Fri, Aug 08, 2014 at 09:14:41AM -0700, globo wrote:
> I am unable to get RT to send email reminders using the RT Reminder function.
> Any help much appricated
>
> *RT Version *= RT 4.0.17
>
> *Issue* : unable to get emails to send using the RT Reminders
How are you sending mail about Reminde
On Fri, Aug 08, 2014 at 01:00:16AM +1000, Alex Peters wrote:
> I wonder whether both moving the subject-renaming scrip to execute first, and
> modifying the emailing scrip to run at the "batch" stage might solve your
> problem.
While it's possible to alter the Autoreply template to fetch the newe
, great. This points to needing a much better error message there.
-kevin
> Am 06.08.2014 um 19:01 schrieb Kevin Falcone:
> > On Wed, Aug 06, 2014 at 03:01:29PM +0200, Matthias Henze wrote:
> >> Am 06.08.2014 um 14:52 schrieb Alex Peters:
> >>> Did you follow all of
On Wed, Aug 06, 2014 at 12:46:17PM -0400, Michael Mol wrote:
> First attempt at writing an RT scrip, and I'm getting a compile error
> I can't easily identify as a problem with my code. Googling around
> finds "sv_setpvn called with negative strlen -2" in multiple results,
> but none of them in Sta
On Wed, Aug 06, 2014 at 03:01:29PM +0200, Matthias Henze wrote:
> Am 06.08.2014 um 14:52 schrieb Alex Peters:
> > Did you follow all of the upgrade steps as documented in the README,
> > including running "make upgrade-database" or "rt-setup-database"?
>
> Well ... I think so ... at least the data
On Wed, Aug 06, 2014 at 02:09:22AM -0700, AJ wrote:
> I have created a queue called "ReviewApproval" with the "approval" Lifecycle.
> I use it in tandem with the built-in "___Approvals" queue.
>
> Both queues share nearly identical response templates (The in-built
> "___Approvals" queue needs no
On Tue, Aug 05, 2014 at 11:35:43AM +, Cena, Stephen (ext. 300) wrote:
>
> I'm still not seeing what I'm missing. I have a group called "End Users" I
> put all my clients into. One user, Test User, is in "End Users" but has had
> Privileged removed, Unprivileged has not been explicitly set e
On Mon, Aug 04, 2014 at 03:42:45PM -0500, hydrostarr wrote:
> Thanks Kevin. I built + installed RT 4.2.6 from source on Ubuntu 14.04 and,
> in short: it basically just worked. No reliance on Ubuntu
> 'request-tracker' package. Good show. I've never experienced a perl-based
> system to be insta
On Mon, Aug 04, 2014 at 12:41:26PM -0400, Jeff Blaine wrote:
> I just mean that RT-Authen-ExternalAuth is requiring a specific CPAN
> version of Net-SSLeay and that RHEL perl-Net-SSLeay-1.35-9 may include
> that same "actually required" functionality (given the backporting RH
> often does for secur
On Mon, Aug 04, 2014 at 08:29:02PM +, Richards, Matthew E ERDC-RDE-CERL-IL
wrote:
> 443 is listening on localhost. As you suggested, we tried curl from
> the localhost with both the FQDN and localhost URLs. We had limited
> success (without any message content), but it still fails with rt-
> m
On Wed, Aug 06, 2014 at 07:11:53AM -0700, jfioravanti wrote:
> Got it resolved myself. RT 4.08 will not function properly with IE 10, so we
> rolled him back to IE 9 and he was again able to add comments or reply to
> tickets.
Glad that this was the correct answer (as I guessed when replying to
th
On Mon, Aug 04, 2014 at 10:07:57PM +0200, Joop wrote:
> On 4-8-2014 15:50, [1]sta...@cloned.org wrote:
>
> Hello,
>
> I'm on RT 4.2.x and am trying to hide things like "Outgoing email
> recorded"
> and simple ticket ownership changes from showing up on the "Display"
> section of
On Thu, Jul 31, 2014 at 09:03:16PM +, Richards, Matthew E ERDC-RDE-CERL-IL
wrote:
> I increased the timeout from 180 to 750 added extra debugging to the code to
> get more information. I replaced our URL with localhost for security:
Are you actually listening with SSL on localhost? Is your
On Fri, Aug 01, 2014 at 09:27:58AM -0500, hydrostarr wrote:
> I want to run RT 4.2.x on Ubuntu 14.04 (trusty). Ubuntu utopic, which is not
> yet released, [1]includes RT 4.2.4. I don't see any backports to 14.04
> (trusty), which runs 4.0.19:
> http://packages.ubuntu.com/trusty/request-tracker4
On Mon, Aug 04, 2014 at 07:50:43AM -0600, sta...@cloned.org wrote:
> I'm on RT 4.2.x and am trying to hide things like "Outgoing email recorded"
> and
> simple ticket ownership changes from showing up on the "Display" section of
> the
> ticket. I've seen [1]http://requesttracker.wikia.com/wiki/Hi
On Mon, Aug 04, 2014 at 10:28:00AM +0200, Sternberger, Sven wrote:
> we want to upgrade our RT from 3.8.7 to 4.2.6
> and we want to migrate from mysql to postgresql.
>
> Is it possible to combine these 2 steps, or is
> it better to first upgrade the RT and in a second step
> migrate to postgresql?
On Mon, Aug 04, 2014 at 12:22:52AM +, Hal Douglas wrote:
> Thomas Sibley bestpractical.com> writes:
> > On 05/16/2013 05:14 PM, Philip Brown wrote:
> > > After doing a few searches, it seems that using the "rt-shredder" tool
> > > is the one true way to delete a user.
> > >
> > > Unfortunatel
On Fri, Aug 01, 2014 at 05:16:12PM -0400, Al Joslin wrote:
> I have an RT 4.2.5 w/Assets 1.01 over mysql Ver 14.14 on Ubuntu 14.04 as my
> first RT
>
> I have brought up RT 4.2.6 w/Assets 1.01 over mariadb Ver 15.1 on CentOS 6.5
>
> As maria is a drop-in replacement for mysql I didn't use the
On Sat, Aug 02, 2014 at 08:41:38AM -0400, Al Joslin wrote:
> Since the rt-serializer & rt-importer do not handle Assets I would like to be
> able to programmatically create my Asset configurations
> Neither the CustomField nor the ObjectCustomField have Create() methods
> Where should I start wit
On Fri, Aug 01, 2014 at 04:26:19PM -0700, SCHAFER Chris wrote:
> Is it correct that if I have any users that need to type their password rather
> then pass their credentials I can’t use AD/Win/Kerberos SSO?
>
> I am looking at the two configs for apache method for admin.
You can either use Satisy
On Fri, Aug 01, 2014 at 02:43:01PM -0700, SCHAFER Chris wrote:
> A AD user and group that have been given all privs.
> But They still don’t have the admin menu.
Then they're either
Unprivileged
or
You haven't given all privs. The Admin Menu is protected by
ShowConfigTab, but if you have admin us
On Fri, Aug 01, 2014 at 01:28:47PM -0400, Jeff Fioravanti wrote:
> I have been looking into this, and maybe I am not formulating the query
> correctly via the others lists I have searched, or through the book I have for
> reference, but thus far I have turned up nothing regarding a users issue with
On Thu, Jul 31, 2014 at 06:10:11PM +, Cena, Stephen (ext. 300) wrote:
> I've come across is editing the tickets. I've got explict permissions on the
> Requestor of the ticket (ex: Requestor can make changes to the ticket), but it
> looks like Unprivileged is overriding it. I'd like the users to
On Wed, Jul 30, 2014 at 03:52:18PM -0400, Al Joslin wrote:
>
> I can't figure out any way around granting all the ModifyCustomField
> permissions on a per-field basis
>
> And if my users don't want to see some of the CF's at the Ticket level
> then I'll be granting those on a per-fi
On Fri, Jul 25, 2014 at 01:56:36PM +, Rob Moerman wrote:
> The extension “Quick Update” is no longer available at the link posted off
> Best
> Practical. The link ([1]https://bestpractical.com/rt/extensions.html?
> J:V-region-extension-list.id=40#RT::Extension::QuickUpdate) results in a “not
On Thu, Jul 31, 2014 at 10:34:42AM +0200, "Tamás, Szép" wrote:
> Thank you Alex, that was the missing part (and Hook::LexWrap). Now I
> have IR 3.0.0rc2. It is time to test the whole system.
The latest release of RTIR is 3.0.2, which fixes a number of bugs in
3.0.0rc2
-kevin
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D
On Fri, Jul 25, 2014 at 02:08:27PM +0200, Matthias Henze wrote:
> I've an old 4.0.7 setup based on Debian Squeeze packages. Now I've setup
> a new server with 4.2.7 based on tar.gz.
>
> Is there a way to migrate my tickets? If so, how?
Is there a reason you didn't do an upgrade?
Copy your databas
On Thu, Jul 24, 2014 at 10:44:09PM -0400, Al Joslin wrote:
> I want the user to choose from a RatePlan CF dropdown - which displays plan
> names and stores as plan amounts
>
> option value
> Plan A $19.99
> Plan B $29.99
> Plan C $39.99
>
> I don't want the user to see the values, only the option
On Thu, Jul 24, 2014 at 10:41:01AM -0500, Max McGrath wrote:
> Thanks for the response. I wouldn't know how to do either of those things!
> So
> no, I haven't. :)
>
> According to CPAN it is installed: Symbol::Global::Name is up to date (0.05)
>
> I guess I should figure out how to recompile m
On Thu, Jul 24, 2014 at 10:19:03AM -0500, Max McGrath wrote:
> Can't locate Symbol/Global/Name.pm in @INC (@INC contains: /opt/rt4/sbin/../
Symbol::Global::Name is required for RT.
Have you built your own perl? Have you recompiled mod_perl to use it?
> 39 SetHandler modperl
> 40
On Wed, Jul 23, 2014 at 01:47:32PM -0400, Mohammed Cyclegar wrote:
> I am in need of help for the following tasks.
>
> 1) Email configuration for all the Queues and user permissions.
> 2) Creating multiple tickets with parsing single incoming email which has
> multiple similar data set.
>
> If a
On Thu, Jul 24, 2014 at 11:14:52AM -0400, Boris Epstein wrote:
> Thanks a lot for your reply. This makes sense - but the question is, can I
> build such a query? Is it possible? I know these are likely dumb questions but
> the documentation I found on the Query builder is rather sparse and for that
On Thu, Jul 24, 2014 at 09:55:06AM -0500, Max McGrath wrote:
> [17123] [Thu Jul 24 14:52:41 2014] [warning]: The default stylesheet (aileron)
> does not exist in this instance of RT. Defaulting to rudder. (/tmp/rt-4.2.6/
> sbin/../lib/RT/Config.pm:237)
This makes me question your config and instal
On Mon, Jul 21, 2014 at 10:58:03AM -0500, Lists wrote:
> I have been working on upgrading our production RT 3.8.1 install to RT 4.2.6
> and am almost ready to deploy to production. The only issue I am having is
> after the upgrade process, when I log in I am seeing missing reminders.
An RT that o
On Fri, Jul 18, 2014 at 12:25:35AM -0700, Adam Siecinski wrote:
> Owner1 sends mail1 to requestor1
> Owner1 changes requestor of the Ticket from requestor1 to requestor2
> Owner1 sends mail2 to requestor2
> Requestor1 forwarded mail1 to requestor2
> Requestor2 answers mail2 attaching mail1 (Outlook
On Thu, Jul 17, 2014 at 11:44:42AM -0400, Mike Johnson wrote:
> First, we are on RT 3.8.10 (I know, it's old!!!) and I searched
> google/listserv
> and the extensions list on BP's site and didn't find anything that looked like
> this...
>
> Is there functionality out there for RT that allows 1 cu
On Thu, Jul 17, 2014 at 12:58:04PM +0530, Ajay Kumar wrote:
> Have any one has migrated request-tracker database from sqlite3 to mysql
> successfully?If yes, pls share the steps. I am using rt 4.2.1.We tried
> recently then I was not able to create ticket and getting below mentioned
> error:
> T
On Wed, Jul 16, 2014 at 02:54:48PM -0400, Boris Epstein wrote:
> 1) List all users
rt help ls
> 2) List all tickets including the resolved one
> 3) List all tickets filed by a user whose city is, for instance, Chicago.
Use the query builder to build a search, then pass that search to the
CLI. P
On Wed, Jul 16, 2014 at 03:32:55PM +, Karres, Dean wrote:
> Are there examples of using rtldapimport to import specific groups and just
> the
> group members?
You write the filter argument for groups/users (usually filtering on
group name) and run rtldapimport with --debug and NOT with --imp
On Wed, Jul 16, 2014 at 06:30:48AM -0700, andriusk wrote:
> How can I get data in JSON format from REST or other way using the query
> used to form the chart?
RT does not generate JSON in the 1.0 rest interface or from the chart.
You may wish to track down discussion of REST/2.0 on the rt-devel
ma
On Tue, Jul 15, 2014 at 11:06:16AM +0300, Mikko Talvenmaa wrote:
> As its relatively easy to create RSS feed on tickets, is there anyway on RT
> using its own tools to create feed of transactions?
> Something like -> date/time user x made an action on ticket id with subject
> xyz. That would be
On Thu, Jul 10, 2014 at 12:50:43PM -0400, Jeff Blaine wrote:
> Where are user preferences stored?
> I can't find them in the database.
> RT 4.2.5
User preferences are attributes, like most other blobular data in RT
without an obvious table.
-kevin
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On Wed, Jul 09, 2014 at 01:30:08PM -0700, Anthony24x wrote:
> When trying to view ticket #27909 everything seem normal however at the
> bottom of the history I see the following:
> (/opt/rt4/share/html/Elements/ShowTransactionAttachments:182)
> [17175] [Wed Jul 9 20:25:29 2014] [error]: Can't call
On Wed, Jul 09, 2014 at 05:16:52AM -0700, andriusk wrote:
> Is there any way to export charts or chart data from RT in excel, pdf, or
> maybe json for data?
Feeds -> spreadsheet is your best current bet.
-kevin
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On Wed, Jul 23, 2014 at 03:31:02PM -0400, Jeff Blaine wrote:
> Shouldn't "Told > '48 hours ago'" return the tickets that have NEVER
> even been "Told"?
>
> It doesn't as far as I can see.
>
> I'm failing to find a way to search for tickets that have never been told.
>
> RT 4.2.3.
The last upgra
On Thu, Jul 03, 2014 at 06:55:40AM -0700, martiniano wrote:
> i am using RT Version 4.0.11
> i have turned the debug option on but where can i see some info about the
> notifyactor?
This log covers a lot of activity.
Which transaction on which ticket (you can hover over the # in ticket
history to
Just for the mailing list records, a fix for this regression has been
merged to 4.2-trunk and will be in 4.2.6
-kevin
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On Thu, Jul 03, 2014 at 08:00:09AM +, Daniel Eiteneuer wrote:
> Is it planned to change this behaviour? Would be a great feature.
Sure, but we have a lot of features to work on, so until it makes it
to the top of our list, or becomes a priority for a client, it'll have
to wait for resource all
On Wed, Jul 02, 2014 at 02:19:40PM +, Daniel Eiteneuer wrote:
> But the main problem occurs, if I just search for "something" in the tickets'
> content (not the subjects). The webinterface tells me, there are 0 results.
> The
> apache error log states:
>
>
>
> [4387] [Wed Jul 2 14:11:19 2
On Wed, Jul 02, 2014 at 03:44:25PM +0100, Tony Arnold wrote:
> Not had any comment on this. Can anyone offer any advice, pointers etc?
You're running an out-of-support RT version, presumably on an old perl
and seem to be running into a perl segfault (assuming you're also
using mod_perl which exace
el like this:
>
> value=" ↑ " />
> value=" ↓ " />
>
>
> I'll b Happy to submit a patch but would like to get it on our own server
> first.
>
> -Original Message-
> From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] O
On Fri, Jun 27, 2014 at 08:20:30PM +, Keith Creasy wrote:
> The buttons appear in several places but one example is the screen
> where you modify the "content" of a "dashboard". The buttons to add a
> search for example I think is a right-pointing arrow. There are also
> up and down arrows that
with two values applied to a queue and no validation
chosen.
What other local mods or differences in CF configuration do you have?
-kevin
>
>
> -Original Message-
> From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
> Kevin Falcone
> Sent: F
On Fri, Jun 27, 2014 at 01:37:03PM -0400, Robert Shaker wrote:
> When I updated the server the other day (from 4.2.4 to 4.2.5) I also ran the
> command “cpan-outdated –p | cpanm “ to update my perl modules to the latest
> version.
Didn't this reinstall RTx::Tags with a version that doesn't work?
On Fri, Jun 27, 2014 at 04:48:38PM +, Keith Creasy wrote:
> RT 4.2.3 has some unlabeled buttons. We have several users who access the
> interface with a screen reader (for blind users) and these buttons are simply
> identified as “button” rather than something more meaningful. I think they are
On Fri, Jun 27, 2014 at 09:08:54AM -0700, andriusk wrote:
> Hello, I want to create a custom resolve action - "silent resolve". Is it
> possible somehow to tell RT that, if I resolve ticket using my "silent
> resolve" it cancel all script, that fires on resolve or at least those that
> send email
On Fri, Jun 27, 2014 at 08:57:26AM -0700, AJ wrote:
> I was wondering if there is a way to approve a ticket via email. There will
> be people working out of the office that wont have access to the internal
> site to approve the tickets manually.
>
> Can this be done?
>
> I am using RT 4.0.4.
A n
On Fri, Jun 27, 2014 at 08:50:26AM -0700, Zlo wrote:
> My RT is 4.2.5
>
> What do I need to achieve:
> I have some Custom Fields for my Incidents queue
> Classification
> Current Effect
> Projected Effect
> Criticality
> Incident Rating
>
> I need Incident Rating to be read-only and I need it to
On Thu, Jun 26, 2014 at 10:02:12AM +0200, Christian Loos wrote:
> Am 25.06.2014 19:11, schrieb Alex Vandiver:
> > Use:
> >
> > AdminCc: { $group->MemberEmailAddressesAsString }
>
> Wouldn't it be better to use the group id as AdminCc?
> Group Member changes would immediately affect also the a
On Thu, Jun 26, 2014 at 06:22:57PM +0100, Francisco Amaro wrote:
>
> Is there any way we can map that particular MySQL session ID to an IP or an RT
> user ?
Since nobody connects directly to mysql, there's no connection from
the session ID to an IP (or an RT user).
You can look for very large se
On Wed, Jun 25, 2014 at 04:07:36PM -0400, Boris Epstein wrote:
> [bepstein@usfr-jeff ~]$ rt list
> rt: Server error: Found (302)
Your server is issuing a redirect, most likely from http to https, try
running
RTDEBUG=3 rt list
to see the actual web server response, and then fix your targetted
endp
On Fri, Jun 20, 2014 at 12:25:52PM -0500, Milt Epstein wrote:
> Thanks very much! It was the ShowConfigTab permission that did it. I
> had a feeling there was another access they needed in order to be able
> to get to the place where they could modify the custom fields' values.
>
> I found ShowC
On Fri, Jun 20, 2014 at 12:26:11PM -0500, Lists wrote:
>
> The make upgrade-database process runs for a short while and this is what I
> get from the command line.
>
> Proceed [y/N]:y
> Processing 3.8.2
> Now inserting data.
> [25360] [Fri Jun 20 15:49:26 2014] [warning]: Going to add [OLD] prefi
On Thu, Jun 19, 2014 at 02:41:53PM -0500, Milt Epstein wrote:
> Can the users of this queue (who are not general RT admins) modify
> these custom fields' values? If so, how?
The ModifyCustomFieldValues right is what you want.
The users will also need ShowConfigTab in order to see the right menus
On Fri, Jun 20, 2014 at 10:26:38AM -0500, Lists wrote:
> I have been trying to run rt-shredder to clean up my database before
> upgrading and an unable to get it to work. I have been following the syntax
> either as presented by the ./rt-shredder --plugin help-Tickets as well as
> what is document
On Thu, Jun 19, 2014 at 07:46:56AM +, Guadagnino Cristiano wrote:
>
> As you can see, it would call "/usr/lib/sendmail -oi". I found out that it
> should be calling "/usr/lib/sendmail -t -oi" so that sendmail picks the
> address
> of the recipient from the message itself. Otherwise, sendmail
On Thu, Jun 19, 2014 at 11:25:52AM +1000, Alex Peters wrote:
> The code posted in my original message, minus the $ticket->Create call,
> generates debug output showing the problem independent of ticket creation. In
> that message I've highlighted the discrepancies in that debug output in red.
>
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