[rt-users] RES: RES: Is it possible to specify a different user with RT CLI ?

and pass for password values. wget doesn't escape any characters in the --post-data option so make sure you properly escape any special characters in the password. http://requesttracker.wikia.com/wiki/REST Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: ( 55 11

[rt-users] RES: Is it possible to specify a different user with RT CLI ?

With env variable RTUSER=john Optional: RTPASSWD=johnubberpassword@ -Mensagem original- De: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Jean-Christophe Boggio Enviada em: quinta-feira, 6 de junho de 2013 13:31 Para: RT Users

[rt-users] RES: Prevent email being sent when a ticket can't be created via email

Resolved here with postfix workaround. Add to main.cf header_checks = regexp:/etc/postfix/header_checks Create header_checks with /^Subject: Ticket creation failed/ REJECT De: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Cena, Stephen

[rt-users] RES: RES: Generate end of the day report and email

: Asanka Gunasekera [mailto:asanka_gunasek...@yahoo.co.uk] Enviada em: quarta-feira, 22 de maio de 2013 08:38 Para: Diaulas Castro; rt-users@lists.bestpractical.com Assunto: Re: [rt-users] RES: Generate end of the day report and email Hi Diaulas, can you tell me the user name that the rt command

[rt-users] RES: Problems with msmtp

Hi Wagner, Try to use a real MTA like postfix or sendmail, if you have any error your mail wont be lost since MTA will retry. BTW, How are you creating those tickets? Your logs show us that don't have any recipients but I think its from Scrip3 Notify AdminCC On Create That line show that

[rt-users] RES: RES: RES: RES: RES: Generate end of the day report and email

...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Thomas Sibley Enviada em: sexta-feira, 10 de maio de 2013 18:02 Para: rt-users@lists.bestpractical.com Assunto: Re: [rt-users] RES: RES: RES: RES: Generate end of the day report and email On 05/10/2013 01:49 PM, Diaulas Castro wrote

[rt-users] RES: Generate end of the day report and email

Made this bash script to accomplish using RT CLI. Just customize “From:”, To:” and “Status” search in rt ls command and schedule on crontab. This script will list all tickets and mail fields to temp file after that a while loop will add html tags (tables and rows) trough command sed, so I got

[rt-users] RES: RES: Generate end of the day report and email

[mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Thomas Sibley Enviada em: sexta-feira, 10 de maio de 2013 13:54 Para: rt-users@lists.bestpractical.com Assunto: Re: [rt-users] RES: Generate end of the day report and email On 05/10/2013 09:12 AM, Diaulas Castro wrote: Made this bash

[rt-users] RES: RES: RES: Generate end of the day report and email

...@lists.bestpractical.com] Em nome de Thomas Sibley Enviada em: sexta-feira, 10 de maio de 2013 15:03 Para: rt-users@lists.bestpractical.com Assunto: Re: [rt-users] RES: RES: Generate end of the day report and email On 05/10/2013 10:52 AM, Diaulas Castro wrote: Already saw, but I have so many

[rt-users] RES: RES: RES: RES: Generate end of the day report and email

: RES: RES: Generate end of the day report and email On 05/10/2013 01:32 PM, Diaulas Castro wrote: Sounds good, will look. Btw i tested again subscription/Dashboard... on outlook that mail looks weird. Dashboard : http://postimg.org/image/4mwn115kn/ My bash : http://postimg.org/image/yfmlp9307

[rt-users] RES: Fetchmail Exchange RT4 Configuration questions

Hi, This is my ~/.fetchmailrc config, works with Office365 and should(TM) work with every exchange, PS: I use another fetchmail command on cron that replace some options, but are only to use procmail instead to mailgate directly. poll pod51028.outlook.com proto pop3 user

[rt-users] RES: Creating tickets on behalf of users via email

Just my two cents, On sendmail when you rewrite you need to setup MASQUERADE and GENERICSTABLE options, some mailservers block when the field from mismatch (Gmail doesn't but Office365 will). BTW I prefer postfix for this work, you should be good only with smtp_generic_maps.

[rt-users] RES: RT reports / statistics / charts

Top Panel - Tickets - New Search. Fill what you need then click on Add These terms and search, the new page will have a link named Chart(left-top), on chart page at right-bottom you should see options to save that chart you created. That saved chart will show when you edit Dashboard with

[rt-users] RES: CC by default and Exclude Certain Email from being logged as tickets

I solved this with procmail, so junk mail never goes to my RT. Example: :0 * ^From.(.*root.*|\ .*user1@domain1.*|\ .*faceboo.*) /dev/null :0 w |/usr/bin/rt-mailgate --queue General --action $cACTION --url http://127.0.0.1/rt/ De: rt-users-boun...@lists.bestpractical.com

[rt-users] RES: Exchange rt

My two cents, Configure your postfix/sendmail to masquerade entire envelope and sender, Exchange sometimes (at least on Office365) doesn't allow sender differ from authenticated user or someone doesn't exists in his database. If im correct on postfix search for generic tables and sendmail

[rt-users] RES: RT-4.0.8 Basics and Details menu - css issue?

Got same problem, but mine was Feed/Star button overlapping. After changing language from PT_BR to US_EN the Feed/Star button come back to right place. De: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Jim Lesinski Enviada em:

[rt-users] RES: CommandByMail rt 4.0.7

Just a note, I tried commandbymail but i got problems, our company deliver IT Solutions and almost of our customers are Oracle/Linux related... Sometimes when my coworkers reply with some sort of log or memory dump, commandbymail thinks it was command and process it. So I created a couple

[rt-users] RES: receive mail using one account

Used procmail to do this. Procmail will forward to correct queue based on who is on To and Cc fields. :0 w * ^(Cc|To).*custom...@domain.com |/usr/bin/rt-mailgate --queue customer1 --action correspond --url http://127.0.0.1/rt/ :0 w * ^(Cc|To).*custom...@domain.com |/usr/bin/rt-mailgate

[rt-users] RES: Strange CLI Date Output

...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Kevin Falcone Enviada em: quinta-feira, 25 de outubro de 2012 01:15 Para: rt-users@lists.bestpractical.com Assunto: Re: [rt-users] Strange CLI Date Output On Tue, Oct 23, 2012 at 05:24:19PM +, Diaulas Castro wrote: Hello RT

[rt-users] RES: Strange CLI Date Output

Another item i checked, Made sql search on database and the fields are equal, justo on CLI I got parsedate error, on web interface all tickets display ok. -Mensagem original- De: Diaulas Castro Enviada em: quinta-feira, 25 de outubro de 2012 12:01 Para: rt-users

[rt-users] RES: correcting users annoying behavior

For your question about reminders, i don't have perl knowledge or RT-CRONTOOL but I made our reminders based on bash scripts with CLI output. This is sample of my bash script that send mail to everyone with open tickets and not updated on last 2 hours. /usr/bin/rt ls -o LastUpdated -t

[rt-users] Strange CLI Date Output

Hello RT friends, I got this problem and cant resolve, i cant even locate when started. My CLI started to output errors about ParseDate, but just some tickets, see below: Tickets 770,1070 and 3070 are OK, displaying relative date (7mth, 3mth) Ticket 2070 with error, displaying parsedate

[rt-users] RES: Strange CLI Date Output

tickets have full month name and some not. De: Diaulas Castro Enviada em: terça-feira, 23 de outubro de 2012 15:24 Para: rt-users@lists.bestpractical.com Assunto: Strange CLI Date Output Hello RT friends, I got this problem and cant resolve, i cant even locate when started. My CLI started

[rt-users] RES: Help to configure incoming e-mails

My setup is near what you want to achieve, but i used procmail/RT CLI instead of CommandBymail. With ExchangeServer (mine is Office365) I configured postfix to send all the outgoing mails with From field same as the user who logs on exchange. Since apache user send mail the exchange server

[rt-users] RES: Disable notification

:24 Para: Diaulas Castro Cc: rt-users@lists.bestpractical.com Assunto: Re: [rt-users] Disable notification On Wed, May 30, 2012 at 12:15 AM, Diaulas Castro diaulas.cas...@intersolution.inf.br wrote: Is there way to disable notification to users that arent allowed to Create ticket? Only

[rt-users] RES: Multiple queues on one email address

Here i solved with procmail. We have N mailgroups, each one represent one customer/queue and they point to our rt mail account So if the customer send to one mailgroup, procmail will forward to designed queue. :0 w * ^(Cc|To).*custom...@myorg.com |/usr/bin/rt-mailgate --queue customer1

[rt-users] Disable notification

Is there way to disable notification to users that arent allowed to Create ticket? I got this reply from RT: No permission to create tickets in the queue 'QUEUE'

[rt-users] RES: Customer cannot see tickets with active custom status

me the right direction to look . Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle Certified Partner -Mensagem original- De: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun

[rt-users] RES: Customer cannot see tickets with active custom status

Sorry for bumping, =( Nobody know what I'm doing wrong? Maybe my poor english is the problem??? =D Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle Certified Partner De: Diaulas Castro Enviada em: quarta-feira

[rt-users] RES: Customer cannot see tickets with active custom status

It' }, 'resolved - open' = { label = 'Re-open', update = 'Comment' }, 'rejected - open' = { label = 'Re-open', update = 'Comment' }, 'deleted - open' = { label = 'Undelete' }, ], }, ); Att. Diaulas Castro Consultor Linux / Microsoft InterSolution

[rt-users] RES: Hide comments from unprivileged users

Look at Queue rights (groups and users ) On left panel look at Unprivileged menu. They shouldn't have Rights for Staff - View ticket private commentary checked. Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br

[rt-users] Customer cannot see tickets with active custom status

, how can I create another menu to show all tickets except by deleted ones? Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle Certified Partner RT Training Sessions (http://bestpractical.com/services

[rt-users] RES: Mail from header

In RT_SiteConfig.pm: Set($CorrespondAddress , 'tic...@domain.com') or individually by queue: Check queue config for the field Reply Address. Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle Certified

[rt-users] Create Queues

Is there a way to create queues and set ACL to them? I need create near 40 queues with same ACL properties, reply address the only thing will change is the subject tag and logic queue name. Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472

[rt-users] RES: Create Queues

Looks promising, will try. Thanks in advance. Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle Certified Partner -Mensagem original- De: rt-users-boun...@lists.bestpractical.com [mailto:rt-users

[rt-users] RES: Create Queues

Hmm nice, will try John sent me another hint to look. http://search.cpan.org/dist/RT-Extension-QueueWizard/ http://search.cpan.org/dist/RT-Extension-QueueWizard/ Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle

[rt-users] RES: Lifecycles: Prevent automatic transition to open between active states

Put a conditional on script On Correspond Open Tickets Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle Certified Partner -Mensagem original- De: rt-users-boun...@lists.bestpractical.com [mailto:rt

[rt-users] RES: how to control ticket owner list

Maybe ACL problem, you should unset unprivileged users to own tickets. This control is made from ACL Own Ticket so you can create a group that can own ticket and go to every group/user and remove this ACL. Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11

[rt-users] RES: Lifecycles: Prevent automatic transition to open between active states

Copy from my RT. The scrip name is On Correspond Open Tickets Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle Certified Partner -Mensagem original- De: rt-users-boun...@lists.bestpractical.com

[rt-users] RES: One get two emails when sending emails to queue

if the second mail isn't any Cc or Bcc your mail client is redirecting or sending. Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle Certified Partner De: rt-users-boun...@lists.bestpractical.com [mailto:rt-users

[rt-users] RES: Email integration

:~# cat /etc/postfix/generic www-data tic...@my.domain.com Change ticket@ to email address you ran inside fetchmail. Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle Certified Partner De: rt-users-boun

[rt-users] Cant change Status on single ticket

91 diaul clien 1 day 38 min Schedu allansale Teste com cliente 2 -ã õ ç Sorry about my poor English, isn't my native language. Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle Certified Partner RT

[rt-users] RES: Cant change Status on single ticket

Sorry, already resolved. update Tickets SET Status=scheduled where id = '91'; Was typo, Scheduled != scheduled Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle Certified Partner De: Diaulas Castro Enviada

[rt-users] RES: Help installing RT4 on Ubuntu

Did you put /rt in the end of url? Ex: http://192.168.1.1/rt Have Ubuntu 11.10 installed 3 weeks ago, don’t remember to change apache conf except of including this line: Include /etc/request-tracker4/apache2-modperl2.conf” Last 2 lines of my conf: tail -n2

Re: [rt-users] RT is no longer sending Auto Replies On-Create

check. Sincerely, Alberto On Mon, Jun 27, 2011 at 11:53 AM, Diaulas Castro diaulas.cas...@intersolution.inf.br wrote: Hey Alberto, Your SMTP server is blocking your message, your server is sending email as www-data@domain. Wich service are you using to send email? postfix/sendmail

Re: [rt-users] RT is no longer sending Auto Replies On-Create

Good Morning Alberto, Look at your alias file (/etc/aliases) and execute the command newaliases. Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle Certified Partner 2011/6/24 Alberto Vazquez beto...@gmail.com

Re: [rt-users] RT is no longer sending Auto Replies On-Create

Try this command and send output: date | mail -v -s `date` your_em...@domain.com And send the last lines from /var/maillog or /var/mail.info Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle Certified Partner

Re: [rt-users] RT is no longer sending Auto Replies On-Create

. On sendmail i believe that /etc/mail/access is the correct path where you set mail auth options. Sorry, english isnt my native language. Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle Certified Partner 2011/6/27 Alberto

Re: [rt-users] RT is no longer sending Auto Replies On-Create

Hello, 1.Look for another RT_SiteConfig.pm inside /etc/request-tracker/RT_SiteConfig.d/ for more config files 2.Look at Queue config inside RT web interface there is one field for Reply Address. Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472