On 03/09/2010, at 5:59 AM, Gareth Tupper wrote:
That sounds great. Currently, I can build a search that says:
Status != 'resolved' AND LastUpdated '2010-09-02'
What's the correct syntax for something like:
Status != 'resolved' AND LastUpdated (TODAY-3)
RT uses Perl's Time::ParseDate
Hi list,
RT::URI *appears* to have all the bits to do external links - is
anyone here doing any linking (eg. dependencies) between different RT
instances or know if it works at all?
Regards,
Tom
___
On 18/08/2008, at 9:23 PM, Richard Hartmann wrote:
Hi all,
when I create tickets, I usually need to go to the ticket just created
and assign it a priority various dependencies. What I would love to
have is one of those up/down arrows to click upon which then fold
a few extra fields in/out
On 18/08/2008, at 5:16 AM, Helmuth Ramirez wrote:
So there's a lot of 3.8.1 talk lately. Should I wait to go live on
3.8.1 in lieu of 3.8? Are there that many enhancements/improvements
fro 3.8?
Cheers
Helmuth
There's a pile of bug fixes, as far as I can see; it seems to be only
days
On 05/08/2008, at 2:17 AM, Phillip Tan wrote:
Was wondering if the system can be configured to accept a different
symbol (i.e. other than '#' prefix) in the ticket reference used in
the
subject line?
Hi Phillip,
Only if you override RT/Interface/Email.pm's ParseTicketId() method, I
On 05/08/2008, at 8:44 AM, Chaim Rieger wrote:
Jerrad Pierce wrote:
add cambenergy.org to mydestinations
that will keep the emails going to [EMAIL PROTECTED] local
But all @cambenergy.org (except explicitly configured for local
delivery)
are supposed to be relayed, hence the lack of
for mod_fastcgi-2.4.6
off-list if you need (100k each).
Regards,
Tom
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Tom
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On 22/07/2008, at 9:58 AM, Ryan Hardester wrote:
I tried this, put the PM in the correct folder, and ran the script. I
get the following error under RT3.8.0
[Tue Jul 22 00:37:05 2008] [crit]: Can't call method Message on an
undefined value at /opt/rt3/bin/../lib/RT/Action/AutoOpen.pm line
,
);
$self-TicketObj-Comment(
Content = $self-Argument,
);
return(1);
}
=head1 DESCRIPTION
A slight modification to the AutoOpen action, so that we can change the
Transaction 'Data' field and Comment on the ticket.
=head1 AUTHOR
Tom Lanyon
=cut
1
For what its worth, I believe this is a big performance hit on RT
3.6.x too, so I'd recommend fixing rather than downgrading. :)
I witnessed this query with a high execution rate on RT 3.6.1.
On 17/07/2008, at 1:28 PM, Jessie Bryan wrote:
Update-
Ok, after several hours of logging, what
On 03/07/2008, at 10:20 PM, Caglar wrote:
Hello everybody,
I have just started to develop a web application with RT. But I
have some problems
that I couldn't solve . I will be so grateful to you, if anyone can
help me.
I have a php form in which users enter an incident and submit
On 04/07/2008, at 1:59 AM, Damon Miller wrote:
Hi all. I'm trying to automate email alias creation and deletion
based
on queue actions in RT and I'm wondering if anyone out there has any
thoughts or suggestions. Basically the situation is this: I'm
planning
to offer RT instances to a
On 02/07/2008, at 10:43 PM, mailing list wrote:
--- On Tue, 7/1/08, Tom Lanyon [EMAIL PROTECTED] wrote:
Do you have SELinux enabled? Check your /var/log/audit/audit.log for
any 'denied' messages and repair them. You might need to create a
policy which allows Apache (mod_perl) or FastCGI
On 02/07/2008, at 8:27 AM, mailing list wrote:
RT 3.6.4 on redhat linux 4.6
I am attempting to setup a development RT site. The current issue
I'm running into is getting the dev. RT to authenticate against
LDAP. I have compared my RT_SiteConfig.pm between dev. and
production RT
Hi all,
I'm running some searches to find tickets from a certain queue which
were created in February but having some strange issues with time zones.
Assuming that the 'created' column in the database is UTC (which it
seems to be), querying the database directly tells me there was 816
On 24/06/2008, at 4:19 PM, [EMAIL PROTECTED] wrote:
Hi,
I was wondering if I can install a test instance of rt-3.8.0rcX on the
same computer running our production rt-3.6.3?
Gordon
You can, but I'd advise against it since an unrelated 3.8 crash could
take down your production instance.
On 23/06/2008, at 7:41 PM, Roger Gammans wrote:
Hi
I want to make it easy to pick out the tickets which are in
workable on more easily as many of our tickets are stalled
waiting other tickets, among other things (such as more
correspondence, or an customer appointment).
In some cases this
On 23/06/2008, at 11:20 PM, slamp slamp wrote:
Has anyone done this? We have this requirement in our workflow.
I'm just about to implement this on our dev environment.
We are planning on adding a button marked 'Escalate' which will create
a *new* ticket in the next Queue and add it as a
On 18/06/2008, at 10:50 PM, Ruslan Zakirov wrote:
I think this has been fixed in RC1 jesse released several days ago.
Fantastic! Thanks guys, 3.8.0rc2 now works with perl 5.10.0.
Regards,
Tom
___
On 17/06/2008, at 10:48 PM, Jason Fenner wrote:
It looks like you have two options:
1) You can add to your search/query a line that says 'Due 0'
What this will do is only return results that have a due date set,
it will not return results without a due date set.
You could then run a
On 18/06/2008, at 11:43 PM, David Nalley wrote:
Hey guys,
I am running a pilot installation of RT and experiencing some
performance anomalies
A bit about the environment:
RT 3.6.6 on CentOS 5, using mod_perl against Postgres 8.1. Postgres
and
RT on separate boxes, and are on the same
Hi all,
I need to sort tickets by due date ascending to display oldest due
dates first. Tickets with no due date should come after as there's no
impending timeline.
However, because a due date of 'not set' is numerically 0, it sorts
before any tickets that have a due date set.
Anyone have
On 28/05/2008, at 10:42 PM, Stephen Turner wrote:
We've implemented this by using Attributes to store queue
preferences. You can attach Attribute objects to most RT objects
(Tickets, Queues etc.) - in this case you'd attach them to your
Queue objects.
For example, you could choose an
On 27/05/2008, at 11:25 PM, Todd Chapman wrote:
The queue is known once you get to the ticket Create page, so the
template can have logic to display fields based on the queue.
Thanks, that's what I figured the solution was going to be; just one
big Create.html with lots of logic depending
On 27/05/2008, at 11:24 PM, Roedel, Mark wrote:
Well, queue-specific custom fields are added to the create-ticket
layout
based on the queue you selected.
Based on that, I'd say that the best-case scenario is that your
requirements can be met by configuring custom fields for those
We do that at the moment but it has a lot of logic that we would like
to bring into RT itself to keep it as a single system.
Thanks,
Tom
On 28/05/2008, at 11:15 AM, [EMAIL PROTECTED] wrote:
Alternatively you could have a custom web form for creating tickets
in a particular queue and
On 20/05/2008, at 5:42 PM, Tom Lanyon wrote:
On 20/05/2008, at 2:05 PM, Jesse Vincent wrote:
Jesse
Jesse,
It seg faults for me on a dev box, RedHat Enterprise Linux 5 with
Perl 5.10.0. This box was successfully running 3.6.6 with no
issues and only had a few dependencies which
On 20/05/2008, at 2:05 PM, Jesse Vincent wrote:
Jesse
Jesse,
It seg faults for me on a dev box, RedHat Enterprise Linux 5 with
Perl 5.10.0. This box was successfully running 3.6.6 with no issues
and only had a few dependencies which needed upgrading to pass a
3.7.85 'make
On 19/05/2008, at 5:23 PM, Ricky Jelm wrote:
Hello,
We are evaluating several ticketing systems and came across RT. Our
agents usually get the tickets by phone and I've seen RT is especially
set up as a mail gateway.
I've found this thread but it's quite old:
On 08/05/2008, at 6:35 AM, Jesse Vincent wrote:
We've integrated about 350 changes to RT in the last two months as
part of the big push toward RT 3.8.0. Many of those changes were
made to integrate features Best Practical has built or prototyped
for clients over the past several years.
dependency links
(some of these could be done in parallel, but some need to be done
sequentially -- ie. we need to wait before the new web server arrives
before we can configure it!)
Any input appreciated.
Regards,
Tom
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Systems Administrator
NetSpot Pty Ltd
/2008 8:08 PM, Tom Lanyon wrote:
Hi list,
Is there an existing solution to have a single queue (used for
product support) to be used for multiple clients? In our case,
different clients require different support email addresses and
ticket auto- response messages, but all other queue
Hi list,
Is there an existing solution to have a single queue (used for product
support) to be used for multiple clients? In our case, different
clients require different support email addresses and ticket auto-
response messages, but all other queue behavior, watchers, scrips etc
is the
List,
Emails coming from RT have a Return-Path of our postmaster, so bounced
messages are sent there.
Has anyone redirected these bounce messages back into RT to be added
as comments/correspondence onto the related ticket? Any side-effects
or issues that we should be wary of?
Regards,
Tom
On 18/03/2008, at 12:28 AM, Vivek Khera wrote:
On Mar 17, 2008, at 8:22 AM, Tom Lanyon wrote:
Has anyone redirected these bounce messages back into RT to be added
as comments/correspondence onto the related ticket? Any side-effects
or issues that we should be wary of?
http
Greetings,
For a queue which has multiple email addresses reaching it, we wish to
pull out statistics of which addresses are being used and set up some
custom fields based on it.
I could do this via a few extensions to rt-mailgate, but was wondering
if there's any way to extract the
Hi List,
Can I add a clause to my Ticket SQL query to say has a dependancy ?
I am searching for tickets but do not want to return ones that depend
on another.
Thanks,
Tom
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On 29/02/2008, at 1:18 PM, Tom Lanyon wrote:
Hi List,
Can I add a clause to my Ticket SQL query to say has a dependancy ?
I am searching for tickets but do not want to return ones that depend
on another.
Thanks,
Tom
I've tried Queue = 'General' AND HasMember IS NOT NULL as indicated
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On 25/05/2007, at 11:10 AM, Mathew Snyder wrote:
- Customer database and the ability to track tickets per customer
But this is what RT does anyway
RT is currently *not* a customer database, it is a ticketing system.
We are getting pressured to move to systems like NetSuite or SugarCRM
On 25/05/2007, at 11:27 AM, Kelly F. Hickel wrote:
No, it doesn't. It tracks by a user. Customers (often) have many
users. This is (to me) the same thing as discussed in the Customer
Centric RT thread recently. For instance, our customers may have
several installations of our product, on
Jan Korbel wrote:
Yes, reporting would be fine.
J.
Ole Craig wrote:
On Wed, 2007-02-28 at 16:23 -0500, Matthew Keller wrote:
Billing and accounts. O:-)
And real reporting, output to PDF or HTML, with the ability to automate
scheduled emails of reports to the pointy-haired.
I've got on
Tom Lanyon wrote:
Hi List,
We seem to be having issues with our production RT 3.6.1 instance when
using CustomFields. Everything works perfectly if we don't set a value
for a custom field, but as soon as you try to create a ticket with a
value for one of the custom fields we get a Ticket
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