Re: [rt-users] remove large attachments and replace with download link

Thank for your comments and suggestions. We decided to upgrade RT to 4.4 On Wed, Jun 8, 2016 at 3:11 AM, Christian Loos wrote: > Am 07.06.2016 um 23:23 schrieb Hugo Escobar: > > We need to give our users the possibility of receiving large files (say > >> 10MB) > > > >

Re: [rt-users] remove large attachments and replace with download link

Am 07.06.2016 um 23:23 schrieb Hugo Escobar: > We need to give our users the possibility of receiving large files (say >> 10MB) > > Knowing the attachment size limit all email services impose, we thought > there should be a way to tell RT to replace large attachments with a > download > link when

Re: [rt-users] remove large attachments and replace with download link

Le 07/06/2016 à 23:23, Hugo Escobar a écrit : > We need to give our users the possibility of receiving large files (say >> 10MB) > > Knowing the attachment size limit all email services impose, we thought > there should be a way to tell RT to replace large attachments with a > download > link

[rt-users] remove large attachments and replace with download link

We need to give our users the possibility of receiving large files (say > 10MB) Knowing the attachment size limit all email services impose, we thought there should be a way to tell RT to replace large attachments with a download link when constructing the email message allowing the user to

[rt-users] Remove

Remove -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For

[rt-users] Remove

Remove -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For

Re: [rt-users] Remove Message

On Thu, Dec 19, 2013 at 06:28:24PM +, Bryon Baker wrote: I would like to get rid of the following message User could not be created: Must specify 'Name' attribute This happens when trying to create users and on some emails when the auto create is enabled. Can someone

Re: [rt-users] Remove Message

To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Remove Message On Thu, Dec 19, 2013 at 06:28:24PM +, Bryon Baker wrote: I would like to get rid of the following message User could not be created: Must specify 'Name' attribute This happens when trying to create users

Re: [rt-users] Remove Message

Don't send me personal email, I read the list, obey my Reply-To header and send your mail to the list. On Fri, Dec 20, 2013 at 04:22:08PM +, Bryon Baker wrote: Thanks for the response Kevin. This is happening when RT creates users from incoming emails. I am also using the external

Re: [rt-users] Remove Message

: Re: [rt-users] Remove Message Don't send me personal email, I read the list, obey my Reply-To header and send your mail to the list. On Fri, Dec 20, 2013 at 04:22:08PM +, Bryon Baker wrote: Thanks for the response Kevin. This is happening when RT creates users from incoming emails. I

Re: [rt-users] Remove Message

America with Local Care -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bryon Baker Sent: Friday, December 20, 2013 4:23 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Remove Message

[rt-users] Remove Message

I would like to get rid of the following message User could not be created: Must specify 'Name' attribute This happens when trying to create users and on some emails when the auto create is enabled. Can someone give me a little direction to get rid of this? Thanks Bryon Baker Network

[rt-users] Remove extraneous records from DB

All, While trying to debug a custom action scrip module I developed, I made a change to the ScripAction array and re-ran rt-setup-database which inserted another record into the DB for the same module, with the same name. Obviously now there are two entries with the same name for the action

Re: [rt-users] Remove extraneous records from DB

On Mon, Jun 03, 2013 at 03:41:32PM +, Don Smitheimer wrote: While trying to debug a custom action scrip module I developed, I made a change to the ScripAction array and re-ran rt-setup-database which inserted another record into the DB for the same module, with the same name.

[rt-users] Remove User from User Rights

Hello all! Is their a way to remove a user from a Queues User Rights? One of our end users was added to User Rights instead of added to a Group. -Ron Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring!

Re: [rt-users] Remove User from User Rights

On 10/02/2012 05:59 AM, Ron Yacketta wrote: Hello all! Is their a way to remove a user from a Queues User Rights? One of our end users was added to User Rights instead of added to a Group. Remove all the rights granted individually to that user at the queue level. Final RT

[rt-users] Remove menu animation (RT 4.0.5)

Hi! Using the aileron css theme... I've been trying to remove/speed up the menu animation in rt 4.0.5 but without success. What i have tried is to change the sf.defaults{} section in html/NoAuth/js/superfish.js. But i can see no difference in speed. Also cleared mason cache and restarted

Re: [rt-users] Remove menu animation (RT 4.0.5)

On 06/01/2012 08:44 AM, Claes Jansson wrote: Hi! Using the aileron css theme... I've been trying to remove/speed up the menu animation in rt 4.0.5 but without success. What i have tried is to change the sf.defaults{} section in html/NoAuth/js/superfish.js. But i can see no difference in

Re: [rt-users] Remove ticket number/tag from subject

Hi, I recall some solution was posted a few years back to the list or wiki, but don't remember anyone wrapped it as an extension. On Wed, Sep 28, 2011 at 9:33 AM, Kristofer Pettijohn kristo...@cybernetik.net wrote: Hello, I am currently using OTRS, and am evaluating RT.  One feature that OTRS

Re: [rt-users] Remove ticket number/tag from subject

On 28 Sep 2011, at 10:42, Ruslan Zakirov wrote: Hi, I recall some solution was posted a few years back to the list or wiki, but don't remember anyone wrapped it as an extension. I suspect any such method will be quite fragile, since it will depend closely on the end user's mail user

Re: [rt-users] Remove ticket number/tag from subject

On 09/28/2011 05:54 AM, Dr Tim Cutts wrote: I recall some solution was posted a few years back to the list or wiki, but don't remember anyone wrapped it as an extension. I suspect any such method will be quite fragile, since it will depend closely on the end user's mail user agent, and

Re: [rt-users] Remove ticket number/tag from subject

The other problem such header matching creates is attaching email to completely unrelated existing tickets when a person tries to create a new ticket by replying to a ticket mail and clearing the subject and content. This question comes up on the mailing list from time to time. I suggest

Re: [rt-users] Remove ticket number/tag from subject

On Wed, Sep 28, 2011 at 5:18 PM, Kristofer Pettijohn kristo...@cybernetik.net wrote: The other problem such header matching creates is attaching email to completely unrelated existing tickets when a person tries to create a new ticket by replying to a ticket mail and clearing the subject and

[rt-users] Remove ticket number/tag from subject

Hello, I am currently using OTRS, and am evaluating RT. One feature that OTRS has that is a requirement for us is to remove the ticket number from the subject line and leave the customers subjects in tact, yet being able to change the title of the ticket in the system. Is RT able to do this?

Re: [rt-users] Remove a post to the group?

Your best bet is probably to put in a robots.txt directive to tell Google (and any other search engine) to get rid of their record, at least then it would get removed from search results. On Jan 10, 2011, at 11:00 AM, rt-users-requ...@lists.bestpractical.com wrote: I posted something

[rt-users] Remove a post to the group?

I posted something out here, and now the link is showing up in Google search, and I want to get rid of it. Is there a way to completely remove a post? http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg27228.ht ml Mark Jenks Network Administrator 1030 Ontario

Re: [rt-users] Remove a post to the group?

Mark Jenks wrote, On 1/9/11 8:46 AM: I posted something out here, and now the link is showing up in Google search, and I want to get rid of it. Is there a way to completely remove a post? http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg27228.html No. You could try to get

[rt-users] Remove (no value) from drop down list.

I created a custom field of type 'Select one value'(i.e. a dropdown menu). At the top of the menu is a (no value) option. How do I get rid of this? Many thanks in advance.

[rt-users] Remove an attachment

Hi all! I have upload an image into a ticket, but the inserted image is incorrect. Could I remove this attachment? If it's possible, I would like using RT web interface, but I think it is not possible. I have been looking at RT wiki and I have not found anything. In the list, I have found

Re: [rt-users] Remove an attachment

Il 24/09/2010 12:39, Alberto Villanueva ha scritto: I have upload an image into a ticket, but the inserted image is incorrect. Could I remove this attachment? If it's possible, I would like using RT web interface, but I think it is not possible. You are looking for Shredder. cheers --

Re: [rt-users] Remove requestor's e-mail only from 1 queue

If you don't want to touch the code you can also do that with an scrip for this queue. Condition: On Create Action: User defined Template: Global template: Blank Stage: TransactionCreate Custom action preparation code: return 1; Custom action cleanup code: $self-TicketObj-DeleteWatcher( Type

[rt-users] Remove requestor's e-mail only from 1 queue

Hi all - Running RT 3.8.7 on Ubuntu 9.04. We have a Quick Ticket queue. This queue is only used when patrons walk up or call the information desk. So, what's happening is if I get a call and have to create a ticket for someone else while I'm logged in, the requestor e-mail is set to mine. For

Re: [rt-users] Remove requestor's e-mail only from 1 queue

Max: * * Edit Create.html change td class=value colspan=5 /Elements/EmailInput, Name = 'Requestors', Size = '40', Default = $ARGS{Requestors} || $session{CurrentUser}-EmailAddress /td to td class=value colspan=5 % if ($QueueObj-Name eq 'Quick Ticket') { /Elements/EmailInput, Name =

Re: [rt-users] Remove requestor's e-mail only from 1 queue

That worked perfectly! Thank you so much!! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Apr 22, 2010 at 8:47 AM, Raed El-Hames r...@vialtus.com wrote: Max: * * Edit Create.html change td class=value colspan=5

Re: [rt-users] Remove Watchers on Owner Change

Here's what I ended up with, take everyone off the mail group then add in the new owner... foreach my $address($self-TicketObj-QueueObj-Cc-MemberEmailAddresses){ $self-TicketObj-SquelchMailTo($address); } if($self-TicketObj-OwnerObj-Id != $RT::Nobody-id){ $self-TicketObj-AddWatcher(

[rt-users] Remove Watchers on Owner Change

Looking for a way (scrip?) to remove non-owner/requester/admin CCs on take or ownership change. We have a big group of CCs when a ticket comes in, once one of the helpdesk group takes the ticket I want the people that aren't directly involved out off the watchers list. Thanks!

Re: [rt-users] Remove Watchers on Owner Change

On Thu, Oct 29, 2009 at 10:22, Seth Lake sl...@bcssi.com wrote: Looking for a way (scrip?) to remove non-owner/requester/admin CCs on take or ownership change. We have a big group of CCs when a ticket comes in, once one of the helpdesk group takes the ticket I want the people that aren't

Re: [rt-users] Remove Watchers on Owner Change

On Thu, Oct 29, 2009 at 10:22, Seth Lake sl...@bcssi.com wrote: Looking for a way (scrip?) to remove non-owner/requester/admin CCs on take or ownership change. We have a big group of CCs when a ticket comes in, once one of the helpdesk group takes the ticket I want the people that aren't

Re: [rt-users] Remove Watchers on Owner Change

...@cambridgeenergyalliance.org] Sent: Thursday, October 29, 2009 10:33 AM To: Seth Lake Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Remove Watchers on Owner Change On Thu, Oct 29, 2009 at 10:22, Seth Lake sl...@bcssi.com wrote: Looking for a way (scrip?) to remove non-owner/requester

Re: [rt-users] Remove AdminCc based on Custom Field Value

On Thursday, July 23, 2009 10:26 AM, Kevin Falcoe wrote: [..] so, since I can determine a successful job based on the custom field NB_STATUS, which is transmitted in the body of the message, I would like to delete all AdminCc users. Here's what I have in my custom scrip: I

Re: [rt-users] Remove AdminCc based on Custom Field Value

On Mon, Jul 27, 2009 at 12:04:33PM -0400, Mchugh, Sean wrote: on thursday, july 23, 2009 10:26 am, kevin falcoe wrote: so, since I can determine a successful job based on the custom field NB_STATUS, which is transmitted in the body of the message, I would like to delete all AdminCc

Re: [rt-users] Remove AdminCc based on Custom Field Value

On Tue, Jul 21, 2009 at 06:11:50AM -0400, Mchugh, Sean wrote: I have a queue that records backup job status. When a notification comes in for a successful job, I don't want to send out a Notify Admins email (Global Scrip #4); so, since I can determine a successful job based on the custom

[rt-users] Remove AdminCc based on Custom Field Value

I have a queue that records backup job status. When a notification comes in for a successful job, I don't want to send out a Notify Admins email (Global Scrip #4); so, since I can determine a successful job based on the custom field NB_STATUS, which is transmitted in the body of the message, I

[rt-users] remove images attached for mail signature.

Hello I want to remove from the incoming mails the images attached to the mail that are used by the corporate signature of my company added automatically by our mailers. the image name are known. How can i manage this (if it is possible) ? many thanks for helping -- Damien

Re: [rt-users] Remove a user or merge two users?

suggestions? Thanks. -Jeff -Original Message- From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com] Sent: Wednesday, May 20, 2009 6:12 PM To: Jeff Lucas Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Remove a user or merge two users? There are MergeUsers

[rt-users] Remove a user or merge two users?

Hello. I'd like to either... 1) Remove an account that was mistakenly created (preferred) 2) Or, merge two accounts (id's 28 and 3659) I understand why in general you do not want to remove accounts/id's in RT, but this account has one ticket under it which can be recreated and I'd

Re: [rt-users] Remove a user or merge two users?

Jeff, I've done this more than a few times and to be honest, it was a mistake. There are many tables involved in maintaining User relationships (Groups, GroupMembers, ACL, Transactions, etc.). I have found that the simplest thing to do is go to the tickets that belong to someone I would

Re: [rt-users] Remove a user or merge two users?

There are MergeUsers and MergeUsersHistory extensions in the best practical's repository and on the CPAN. On Wed, May 20, 2009 at 11:41 PM, Jeff Lucas jlu...@eagleinvsys.com wrote: Hello. I’d like to either… 1)  Remove an account that was mistakenly created (preferred) 2)  Or,

Re: [rt-users] Remove a user or merge two users?

[mailto:ruslan.zaki...@gmail.com] Sent: Wednesday, May 20, 2009 6:12 PM To: Jeff Lucas Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Remove a user or merge two users? There are MergeUsers and MergeUsersHistory extensions in the best practical's repository and on the CPAN. On Wed, May 20, 2009 at 11

[rt-users] Remove a ticket

Hi all, I would to remove all tickets, but I don't remove the whole database. Does someone know which the best manner to do that? I have a solution, but I don't know if it's the best: mysql -p password use database delete * from Transactions; delete * from Tickets; Regards,

Re: [rt-users] Remove a ticket

On Tue, Feb 17, 2009 at 09:21:27AM +0100, Alberto Villanueva wrote: Hi all, I would to remove all tickets, but I don't remove the whole database. Does someone know which the best manner to do that? You can use RTx::Shredder for this (as a module from CPAN if RT 3.8, included in

Re: [rt-users] Remove a ticket

Enviado el: martes, 17 de febrero de 2009 9:26 Para: rt-users@lists.bestpractical.com Asunto: Re: [rt-users] Remove a ticket On Tue, Feb 17, 2009 at 09:21:27AM +0100, Alberto Villanueva wrote: Hi all, I would to remove all tickets, but I don't remove the whole database. Does someone know

Re: [rt-users] Remove a ticket

...@lists.bestpractical.com] En nombre de Alberto Villanueva Enviado el: martes, 17 de febrero de 2009 11:03 Para: 'Emmanuel Lacour'; rt-users@lists.bestpractical.com Asunto: Re: [rt-users] Remove a ticket Hi, When I execute the sentence (rt-shredder --force -plugin 'Tickets=status,new'), I get the next error: [warning

[rt-users] Remove starts date

I know this sounds silly - but how do I remove a date? We are going to be using the starts field as a next action field, so we need the ability to remove a date after it has been set. Thanks Matt ___

Re: [rt-users] Remove starts date

On Fri, Nov 07, 2008 at 09:35:44AM -0800, Matt Hoover wrote: I know this sounds silly - but how do I remove a date? We are going to be using the starts field as a next action field, so we need the ability to remove a date after it has been set. Enter a white space, the submit.

[rt-users] Remove bogus users related tickets

To list, I have a few very old, very bogus (created when we were playing around in prod) users that created some tickets for testing purposes. I checked the database and the only groups the users are in is the UserEquiv type and as creators in some test tickets. I found the tickets

Re: [rt-users] Remove Quoted Text from Comments

I believe that the Reply/Comment at the top of the screen do not add the quote. This allows you to target which text is quoted or not include any if that is the better option. Ken On Fri, Aug 29, 2008 at 06:00:40PM +0100, Paul Broadwith wrote: When you create a comment in a ticket, the previous

Re: [rt-users] Remove Quoted Text from Comments

://www.blueivy.co.uk -Original Message- From: Kenneth Marshall [mailto:[EMAIL PROTECTED] Sent: 29 August 2008 18:17 To: Paul Broadwith Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Remove Quoted Text from Comments I believe that the Reply/Comment at the top of the screen do not add

[rt-users] Remove Auto Create User

I have spent about 4 hours trying to find out how to stop the auto creation of users. I need RT to only accept users that are specifically created through the administration of RT by an administrator. I have found one thread:

Re: [rt-users] Remove Auto Create User

Subject: [rt-users] Remove Auto Create User I have spent about 4 hours trying to find out how to stop the auto creation of users. I need RT to only accept users that are specifically created through the administration of RT by an administrator. I have found one thread: HYPERLINK http

Re: [rt-users] Remove Auto Create User

Aaron, From my little bit knowledge, I think turning off the following settings in RT_SiteConfig.pm would do it: Set($LookupSenderInExternalDatabase, 0); Set($SenderMustExistInExternalDatabase, 0); Set($LdapAutoCreateNonLdapUsers, 0); I'm sure there is

[rt-users] Remove rt user

Hi, how is possible from script, line command or perl to remove a Rt user ? Thanks a lot for all help ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL

Re: [rt-users] Remove rt user

Get the Shredder at http://wiki.bestpractical.com/view/Extensions. This will work just fine. alex schrieb: Hi, how is possible from script, line command or perl to remove a Rt user ? Thanks a lot for all help ___

Re: [rt-users] Remove requestor on create?

At Tuesday 12/18/2007 03:20 PM, Kenneth Crocker wrote: # set Creator to Nobody $Trans-SetCreatorId(10, 'Force'); Kenn, I know this is picky, but it's probably better to use $RT::Nobody-Id than 10 - there's no guarantee that the Nobody Id will always be 10 in the future. Plus it makes the

Re: [rt-users] Remove requestor on create?

Hi; I don't think there is a need to change the creator to Nobody, I think for Matt's purposes just remove the requester, I have the following global scrip working for me: Condition : On Create User defined Action , prep code : return 1; clean up code: $self-TicketObj-DeleteWatcher(Type =

Re: [rt-users] Remove requestor on create?

Stephan, Good point. I've only been using PERL for a little while here so some code I've just copied from others. You idea makes sense to me. Thanks. Kenn LBNL On 12/19/2007 7:22 AM, Stephen Turner wrote: At Tuesday 12/18/2007 03:20 PM, Kenneth Crocker wrote: # set Creator to Nobody

[rt-users] Remove requestor on create?

I'm looking for a way to remove the requestor from server generated email tickets. These would be from [EMAIL PROTECTED] or [EMAIL PROTECTED]. Basically what I'm trying to prevent is any email getting sent back out of RT to a system that is simply going to bounce the email. Our servers don't

Re: [rt-users] Remove requestor on create?

You could set up a separate queue and not use an autoreply scrip. Millard, Matt wrote: I'm looking for a way to remove the requestor from server generated email tickets. These would be from [EMAIL PROTECTED] or [EMAIL PROTECTED]. Basically what I'm trying to prevent is any email getting sent

Re: [rt-users] Remove requestor on create?

Matt, I have set a few other fields before, but not the Requestor. I think the condition should be like this: # # Custom condition: # #

[rt-users] Remove Watcher Right?

As a superuser, I see a section for removing watchers from outgoing emails. Is it possible to allow norm users to see this and change it? I see the ModifyQueueWatchers right but that doesn't seem to have an affect. -- Keep up with me and what I'm up to: http://theillien.blogspot.com

Re: [rt-users] Remove Watcher Right?

Matthew; I think the right you need is ShowOutgoingEmail .. Roy Mathew Snyder wrote: As a superuser, I see a section for removing watchers from outgoing emails. Is it possible to allow norm users to see this and change it? I see the ModifyQueueWatchers right but that doesn't seem to have

Re: [rt-users] Remove Watcher Right?

Ah, thanks much. Mathew Keep up with me and what I'm up to: http://theillien.blogspot.com Roy El-Hames wrote: Matthew; I think the right you need is ShowOutgoingEmail .. Roy Mathew Snyder wrote: As a superuser, I see a section for removing watchers from outgoing emails. Is it

Re: [rt-users] Remove RT signature from subject line

Hi All, I solved my own problem and thought it might be useful to someone else. I needed to be able to forward certain mail to an address so that it didn't look like it came from RT, so I needed to remove the ticket info from the subject line. After poking around in the code I figured out

[rt-users] Remove RT signature from subject line

Hi All, I thought I'd seen this somewhere before, but I can't find the answer in my archives or the wiki. I want to use a template to send an e-mail, but I don't want the have the ticket info prepended to the original subject line. All of the e-mail coming into a particular queue address

[rt-users] Remove Ticket Number from outgoing mails

Hi Users, is it possible to remove a ticketnumber from a outgoing mail? If yes, how can I do this from a template that sends out mails? Thanks Torsten ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

Re: [rt-users] remove summary from 'RT at a glance'

Hi, On Wed, Feb 21, 2007 at 04:32:34AM +0300, Ruslan Zakirov wrote: Backporting was easy so it's coming in 3.6.4. Thank you, thank you, thank you. :-) ...dave On 1/23/07, Dave Alden [EMAIL PROTECTED] wrote: Hi, On Tue, Jan 23, 2007 at 08:25:33AM +0100, Torsten Brumm wrote: do you

Re: [rt-users] remove summary from 'RT at a glance'

Backporting was easy so it's coming in 3.6.4. On 1/23/07, Dave Alden [EMAIL PROTECTED] wrote: Hi, On Tue, Jan 23, 2007 at 08:25:33AM +0100, Torsten Brumm wrote: do you have a screenshot of what you mean??? Should it look like this??? See attached Screen. No - I want the main screen (the

Re: [rt-users] remove summary from 'RT at a glance'

Hi, On Tue, Jan 23, 2007 at 08:25:33AM +0100, Torsten Brumm wrote: do you have a screenshot of what you mean??? Should it look like this??? See attached Screen. No - I want the main screen (the left 2/3rds of your screen) to take up the entire screen (I don't have anything on the right 1/3rd

[rt-users] remove summary from 'RT at a glance'

Hi, I've removed everything from the summary part of 'RT at a glance', but my body part is still skinny (there's lots of wasted white space on the right hand of my screen, and my Subject's are going onto a second line). Ideas? ...dave -- Dave Alden The Ohio State University Department of

[rt-users] Remove attachments by setting contect to null

My database has grown huge because our clients seem to feel it is important they us pictures to our ticket system. Although we have only 27K tickets, the database is 1.7 GB and the time to display a ticket has become in excess of five seconds. I don't need any of these attachments, is there I

[rt-users] Remove some text.

Hi, all. Sorry for my poor English. I need RT to clip some text from message body. What can I do for it? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL

Re: [rt-users] Remove some text.

Hi Valery,what exactly do you plan? will you remove some text? Then i think procmail or something like this is better,. Or will you grep some text and do something with the text inside RT?Torsten 2006/9/27, Валерий Харьков [EMAIL PROTECTED]: Hi, all.Sorry for my poor English.I need RT to clip some

[rt-users] Remove disclaimer text from incoming e-mail requests

Each e-mail request received from our users by RT has a disclaimer in the body which I'd really like to remove. I've scoured the wiki archive, and see other references to this type of request, but I can't find any direction on how to resolve. Does this need to happen outside of RT before passing