Re: [rt-users] Help with rt-email-digest: not found

Hi Landon Thank you for answering. Yes RT is installed in /opt/rt4. I can see rt-email-digest in /opt/rt4/sbin/rt-email-digest but not in /usr/sbin. In crontab i changed the value to from /user/sbin/rt-email-digest to /opt/rt4/sbin/rt-email-digest but doesn’t seem to help. If you mean /bin/sh

Re: [rt-users] Help with rt-email-digest: not found

On Feb 4, 2017, at 3:23 AM, Martin Petersson > wrote: Hello, I receive these emails everyday, why is it not found? The subject: Cron /usr/sbin/rt-email-digest -m daily and the body: /bin/sh: 1: /usr/sbin/rt-email-digest: not found How do

[rt-users] Help with rt-email-digest: not found

Hello, I receive these emails everyday, why is it not found? The subject: Cron /usr/sbin/rt-email-digest -m daily and the body: /bin/sh: 1: /usr/sbin/rt-email-digest: not found How do i get it running so it sends the digest emails? Martin Petersson IT-Konsult +46 (0)522 980

Re: [rt-users] help: using RT with a gmail acct

I have fetchmail sucking in emails from gmail, and pushing that to rt-mailgate. it's pretty easy to setup. Install fetchmail, get it running as per it's instructions and config it something like this poll imap.gmail.com proto imap port 993: username youracco...@gmail.com password yourpass ssl

[rt-users] help: using RT with a gmail acct

Hi All, I've managed to get RT to send emails using a gmail account, but now I'm trying to get it to read emails. If understand this [email/mta/mua/etc] all correctly then I have to have my own mta (as described here: http://www.spencerstirling.com/computergeek/email.html) so

Re: [rt-users] help: using RT with a gmail acct

On Tue, Jun 17, 2014 at 11:11:35AM -0400, Al Joslin wrote: RT will not go out and read a mailbox -- is this correct? RT contains neither an MTA nor a MUA. It hands mail off to an MTA to be delivered. It expects you to invoke rt-mailgate with mail, whether than be via an MTA, or in your case, via

[rt-users] Help with RT

Hello All! Need your help, to make one change. I have my RT working using this access http://IP/rt. How can I change apahce settings so this works on http://IP. I try a lot f settings, but witouht any sucess. -- Cumprimentos/Mit freundlichen Gruss/Best Regards Sergio Mesquita Phone:

Re: [rt-users] Help with RT

Show us your apache config for this site. On Friday, April 5, 2013, Sergio Mesquita wrote: Hello All! Need your help, to make one change. I have my RT working using this access http://IP/rt. How can I change apahce settings so this works on http://IP. I try a lot f settings, but witouht

Re: [rt-users] Help with RT

Helo Paul! Just upload the two files. Httpd.conf and Rt.conf Thanks for your help 2013/4/5 Paul Tomblin ptomb...@xcski.com Show us your apache config for this site. On Friday, April 5, 2013, Sergio Mesquita wrote: Hello All! Need your help, to make one change. I have my RT working

Re: [rt-users] Help with RT

In your rt.conf, change the Alias and ScriptAlias lines to Alias /NoAuth/images /usr/local/rt/share/html/NoAuth/images/ ScriptAlias / /usr/local/rt/sbin/rt-server.fcgi/ I don't believe any other changes are required. Restart Apache. On Fri, Apr 5, 2013 at 1:11 PM, Sergio

Re: [rt-users] Help with RT

Hi Paul! I make those changes, but without any sucess. Stil have this message. You're almost there!You haven't yet configured your webserver to run RT. You appear to have installed RT's web interface correctly, but haven't yet configured your web server to run the RT server which powers the web

Re: [rt-users] Help with RT

Sorry, you also need to modify your RT_SiteConfig.pm: Set($WebPath, ); On Fri, Apr 5, 2013 at 1:54 PM, Sergio Mesquita sergio.mesqui...@gmail.comwrote: Hi Paul! I make those changes, but without any sucess. Stil have this message. You're almost there!You haven't yet configured your

[rt-users] Help with RT-at-a-Glance

I have a really weird thing going on. Version 4.0.6 for RT-at-a-Glance reports. I have the limit set to 10 on several reports and on 1 users screen there are many reports of 10 or less depending on the number of items eligible. I have the same reports on another user and the 10 limit is

[rt-users] help getting RT to autoreply ticket to the submitter

Hi, New to RT, have 4.0.2 installed (Red Hat Linux). We want new tickets to generate an email to the submitter (who can be a random email account) as well as to the normal team. In Tools - Global - Scrips we have: (script 16) Descrition: On Create Stage: TransactionCreate Condition:

Re: [rt-users] help getting RT to autoreply ticket to the submitter

On Mon, Sep 12, 2011 at 02:27:23PM -0400, William F. Dudley Jr. wrote: We want new tickets to generate an email to the submitter (who can be a random email account) as well as to the normal team. In Tools - Global - Scrips we have: (script 16) Descrition: On Create Stage:

Re: [rt-users] help getting RT to autoreply ticket to the submitter

On 09/12/2011 03:20 PM, Kevin Falcone wrote: On Mon, Sep 12, 2011 at 02:27:23PM -0400, William F. Dudley Jr. wrote: We want new tickets to generate an email to the submitter (who can be a random email account) as well as to the normal team. In Tools - Global - Scrips we have: (script 16)

Re: [rt-users] help getting RT to autoreply ticket to the submitter

On Mon, Sep 12, 2011 at 05:00:14PM -0400, William F. Dudley Jr. wrote: On 09/12/2011 03:20 PM, Kevin Falcone wrote: On Mon, Sep 12, 2011 at 02:27:23PM -0400, William F. Dudley Jr. wrote: We want new tickets to generate an email to the submitter (who can be a random email account) as well as

Re: [rt-users] help with rt-crontool query

John, Your Created logic is in reverse. It should be: Created '13 days ago'. What you are asking for is all tickets where the Created date itself has a value less than today minus 13 days. A ticket that was created 20 days ago would meet that criteria. Hope this helps. Kenn LBNL On Mon, Nov

[rt-users] help with rt-crontool query

Hi. I'm trying to have RT mail us for all unowned tickets that are 14 days or older. I am using the line below, but it seems to be emailing me for all unowned tickets and ignoring the 'Created' part of the query. Can someone please tell me what I'm doing wrong? This seems like it should be

Re: [rt-users] Help with RT::Extension::SLA and BUSINESS::HOURS

Hi, Have you seen the following: http://search.cpan.org/~ruz/RT-Extension-SLA-0.03/lib/RT/Extension/SLA.pm#Configuring_business_hours As you can see your %ServiceBusinessHours looks different. If you need only one schedule then name it Default and it would be used for all agreements by default.

[rt-users] Help with RT::Extension::SLA and BUSINESS::HOURS

Hi There, I have Upgraded to 3.8.8, have installed all the correct modules and things are looking good. I have an issue with the RT::Extension::SLA Extension working with BUSINESS::HOURS. I have an SLA - General which sets a due date to +4 hours, this works great. But I cannot seem to get it

Re: [rt-users] Help with RT::Extension::SLA and BUSINESS::HOURS

On 15/10/10 10:49 AM, Slicer085 wrote: Hi There, I have Upgraded to 3.8.8, have installed all the correct modules and things are looking good. I have an issue with the RT::Extension::SLA Extension working with BUSINESS::HOURS. snip Any suggestions? Further to this... If I set the hours

Re: [rt-users] Help with rt-mailgate

On Fri, Aug 06, 2010 at 08:20:25PM -0700, Kenneth Crocker wrote: Kevin, Thanks for the reply. Let me try to me a little more forthcoming on the info. We have set up our RT session to use LDAP, and to NOT auto create. We had a ticket where the owner did a reply and added an

Re: [rt-users] Help with rt-mailgate

Kevin, Yep. I figured that. At least it will get me on the right track. Thanks. Kenn LBNL On Mon, Aug 9, 2010 at 7:57 AM, Kevin Falcone falc...@bestpractical.comwrote: On Fri, Aug 06, 2010 at 08:20:25PM -0700, Kenneth Crocker wrote: Kevin, Thanks for the reply. Let me try to me a

Re: [rt-users] Help with rt-mailgate

On Wed, Aug 04, 2010 at 04:10:46PM -0700, Kenneth Crocker wrote: We've had a particular situation come up a couple times now where someone outside our approved (LDAP) organization, was added as an 'other' Cc to a reply email from RT. That person then tried to do a reply back (into

Re: [rt-users] Help with rt-mailgate

Kevin, Thanks for the reply. Let me try to me a little more forthcoming on the info. We have set up our RT session to use LDAP, and to NOT auto create. We had a ticket where the owner did a reply and added an outside email address to the Cc. This 'outside' person replied to the ticket and was

[rt-users] Help with rt-mailgate

To List, We've had a particular situation come up a couple times now where someone outside our *approved* (LDAP) organization, was added as an 'other' Cc to a reply email from RT. That person then tried to do a reply back (into RT) and RT kicked it out, *as it should have*. However, it seems RT

[rt-users] Help with RT 3.8.7 and AT 1.2.4b

Hi, I am in the midst of upgrading my dev system and have a hit the following issue when trying to assign permissions via Modify people related to type Asset name I get the following message in /var/log/messages Mar 31 13:35:48 x RT: Invalid right. Couldn't canonicalize right

Re: [rt-users] Help with RT 3.8.7 and AT 1.2.4b

In file RTx/AssetTracker/Type_Overlay.pm change: ModifyTypeAdmins = 'Modify administrators for type', # loc_pair to: ModifyTypeWatchers = 'Modify watchers for type', # loc_pair On Wed, Mar 31, 2010 at 9:14 AM, Simon Dray simon.d...@antplc.com wrote: Hi, I am in the

Re: [rt-users] Help with RT 3.8.7 and AT 1.2.4b

Hi Simon, I don't have an answer for your issue, but I was wondering if you saw an issue I saw when I upgraded my dev box. Going from 3.8.4 with 1.2.4b to 3.8.7, the headers broke in my asset search results. Only the Name header is still displayed. Do you see this behavior as well? It might

Re: [rt-users] Help with RT access rights

, December 18, 2009 1:49 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Help with RT access rights Hi all I am struggling with RT rights. We service multiple customers and so I want to create a user for each customer so that they can log into the RT

[rt-users] Help with RT access rights

for their tickets. Your help is appreciated. Regards Machiel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com

Re: [rt-users] Help reverting RT 3.8.6 back to displaying username instead of RealName

$Address = undef /%ARGS ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT

Re: [rt-users] Help reverting RT 3.8.6 back to displaying username instead of RealName

/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http

[rt-users] Help reverting RT 3.8.6 back to displaying username instead of RealName

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Re: [rt-users] HELP with RT API

and then move on to processing your data. -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials

Re: [rt-users] HELP with RT API

/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] HELP with RT API

-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] HELP with RT API

the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http

Re: [rt-users] HELP with RT API

/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] HELP with RT API

-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http

Re: [rt-users] HELP with RT API

-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] HELP with RT API

/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] HELP with RT API

for stuff running under Apache) are a good way to track down problems. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial

Re: [rt-users] HELP with RT API

for stuff running under Apache) are a good way to track down problems. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden

Re: [rt-users] HELP with RT API

___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http

Re: [rt-users] HELP with RT API

but worked around rather trivially as needed. -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT

Re: [rt-users] HELP with RT API

converter may be a bit cleaner) Also, you don't have to CC, I read the list and set Reply-To explicitly -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa

Re: [rt-users] HELP with RT API

/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http

Re: [rt-users] HELP with RT API

___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http

Re: [rt-users] HELP with RT API

___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] help reconfiguring RT with lighttpd and fastcgi

and have another app run at http://my.web.server/ inventory. Could someone tell me what I need to do to accomplish this? Thanks!! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial

Re: [rt-users] Help with RT Groups and LDAP group.

://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] Help with RT Groups and LDAP group.

Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial

Re: [rt-users] Help with RT permissions

offer any help for achieving this? ~ Tom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from

Re: [rt-users] Help with RT permissions

in the Quick search section of RT at a glance but only be able to see tickets that they Own or Requested. Can anyone offer any help for achieving this? ~ Tom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Help with RT permissions

of RT at a glance but only be able to see tickets that they Own or Requested. Can anyone offer any help for achieving this? ~ Tom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] Help with RT permissions

___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Help with RT permissions

://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Help with RT permissions

search section of RT at a glance but only be able to see tickets that they Own or Requested. Can anyone offer any help for achieving this? ~ Tom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

[rt-users] Help with RT permissions

to see tickets that they Own or Requested. Can anyone offer any help for achieving this? ~ Tom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover

[rt-users] Help with RT database model

dbdesigner4 to RT database (in Postgre) but it doesn´t recognize dbuser and password Can anyone help me? Thanks in advance Best Regards Teresa ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

[rt-users] Help getting RT-Extension-ResetPassword from BestPractical SVN

. :S Thanks in advance. The best regards. Pedro Machado Santa ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets

[rt-users] Help with RT CLI

: pgp.mit.edu ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http

Re: [rt-users] Help on RT

ctical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Help on RT

Adminstrator x-mozilla-html:TRUE version:2.1 end:vcard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT