like to see how it is done.
Thanks
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
..there are two kinds of people: those who work and those who take the
credit...try
to be in the first group;...less competition there. - Indira Gandhi
I noticed some of the rt3 database tables are MyISAM. Is it ok if I can convert them to InnoDB as well without breaking the RT? I am using version RT 3.4(?) with MySQL 4.0.20(?). -- Asif IqbalPGP Key: 0xE62693C5 KeyServer:
pgp.mit.edu
___
Still wondering if I could convert all the tables that are still MyISAM to InnoDB. I am using RT 3.4.5 with MySQL 4.0.24On 5/29/06, Asif Iqbal
[EMAIL PROTECTED] wrote:I noticed some of the rt3 database tables are MyISAM. Is it ok if I can convert them to InnoDB as well without breaking the RT? I
On 12/18/05, Asif Iqbal [EMAIL PROTECTED] wrote:
Hi All
Does anyone know what part of rt cli (REST version) to modify to get the
full headers? I can use old rt cli to get that but that requires all the
RT libraries and hence need to run locally.
The other option of getting the content remotely
create, to improve this w/o hurting any
other query?
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL
Resending my question in case anyone missed to catch it the first time around.
On 10/9/06, Asif Iqbal [EMAIL PROTECTED] wrote:
Hi
I am noticing from my slow log file (5 secs) that the following query
on mysql 4.0.24 is taking a 11 secs
# Query_time: 11 Lock_time: 0 Rows_sent: 299925
!= 'S')) AND ((main.Type = 'S')) AND ( ( (
(Users_3.EmailAddress = 'S') ) ) AND ( (main.Status =
'S')OR(main.Status = 'S') ) ) ORDER BY main.Priority DESC LIMIT N
Is there a way to improve this?
On 10/9/06, Asif Iqbal [EMAIL PROTECTED] wrote:
Hi
I am noticing from my slow log file (5 secs
://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
Hi
Looking for a suggestion/hack on how to setup the apache part of RT to
allow google mini or any other web crawler to search RT tickets. I am
using mysql 4.0.24.
Thanks
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
___
http
On 10/30/06, Asif Iqbal [EMAIL PROTECTED] wrote:
Hi
Looking for a suggestion/hack on how to setup the apache part of RT to
allow google mini or any other web crawler to search RT tickets. I am
using mysql 4.0.24.
I think all I have to do is giving the web crawler the username and
password
On 10/31/06, Michael Liebman [EMAIL PROTECTED] wrote:
On 10/31/06, Asif Iqbal [EMAIL PROTECTED] wrote:
On 10/30/06, Asif Iqbal [EMAIL PROTECTED] wrote:
Hi
Looking for a suggestion/hack on how to setup the apache part of RT to
allow google mini or any other web crawler to search RT
On 9/14/06, Asif Iqbal [EMAIL PROTECTED] wrote:
On 12/18/05, Asif Iqbal [EMAIL PROTECTED] wrote:
Hi All
Does anyone know what part of rt cli (REST version) to modify to get the
full headers? I can use old rt cli to get that but that requires all the
RT libraries and hence need to run
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
___
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT
Here is another slow query
Reading mysql slow query log from webrt-mysql-slow.log
Count: 66 Time=158.26s (10445s) Lock=0.00s (0s) Rows=1.0 (66),
[EMAIL PROTECTED]
SELECT GET_LOCK('S', N)
Anyway to improve this?
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
On 11/12/06, Asif Iqbal [EMAIL PROTECTED] wrote:
Here is another slow query
Reading mysql slow query log from webrt-mysql-slow.log
Count: 66 Time=158.26s (10445s) Lock=0.00s (0s) Rows=1.0 (66),
[EMAIL PROTECTED]
SELECT GET_LOCK('S', N)
Anyway to improve this?
Here are some more extreme
On 11/2/06, Asif Iqbal [EMAIL PROTECTED] wrote:
On 9/14/06, Asif Iqbal [EMAIL PROTECTED] wrote:
On 12/18/05, Asif Iqbal [EMAIL PROTECTED] wrote:
Hi All
Does anyone know what part of rt cli (REST version) to modify to get the
full headers? I can use old rt cli to get
),
904950: (text/html / 13.3k),
904951: (text/plain / 7.2k)
./rt show ticket/356750/attachments/904949
(I picked the second attachment since first one is 0 byte)
However sometimes the first attachment has the first transaction.
Thanks
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer
/tickets/${t}.html; sleep 2; done
So now my crawler can index the static pages.
Here is my createstatic.pl attached
Thanks
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
#!/usr/bin/perl
use strict;
my $_WGET = /usr/local/bin/wget --no-check-certificate -q -O -;
my $BASE = https
://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
___
http
On 1/31/07, Asif Iqbal [EMAIL PROTECTED] wrote:
Hi All
Currently I am using a wget/perl script to generate static html pages
so that my crawler can index those html files. However `wget/perl'
script is giving my mysql a jump from a usual 1% cpu to now--when I
run the script--27% cpu
On 2/5/07, Asif Iqbal [EMAIL PROTECTED] wrote:
On 1/31/07, Asif Iqbal [EMAIL PROTECTED] wrote:
Hi All
Currently I am using a wget/perl script to generate static html pages
so that my crawler can index those html files. However `wget/perl'
script is giving my mysql a jump from a usual 1% cpu
How do I get the list of tickets, as a cronjob report, that has been
updated or created since last hour?
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
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Community help
On 3/5/07, Ruslan Zakirov [EMAIL PROTECTED] wrote:
Try next tSQL: LastUpdated '-1 hour' .
Excellent!
Is there a way to get it using any RT tool?
On 3/4/07, Asif Iqbal [EMAIL PROTECTED] wrote:
How do I get the list of tickets, as a cronjob report, that has been
updated or created since
PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt
:287)
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
___
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT
I am reposting in case anyone missed my previous post
On 8/17/07, Asif Iqbal [EMAIL PROTECTED] wrote:
I have few queries that are extremely slow. I am using RT 3.4.5, Perl
5.8.6, Solaris 10 x86, Apache/1.3.33 (Unix) mod_perl/1.29
mod_ssl/2.8.22 OpenSSL/0.9.7g, mysql 4.0.24, DBIx::SearchBuilder
in that queue, `Queue2' ?
Thanks
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
___
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover
I am using RT 3.4.5
On Mon, Aug 25, 2008 at 11:59 AM, Asif Iqbal [EMAIL PROTECTED] wrote:
Hi
I won't have access to our ticket system through web for next about a month.
I am looking for a way to receive all the replies that a new ticket
generates for the requestor
short of continuosly
Iqbal [EMAIL PROTECTED] wrote:
I am using RT 3.4.5
On Mon, Aug 25, 2008 at 11:59 AM, Asif Iqbal [EMAIL PROTECTED] wrote:
Hi
I won't have access to our ticket system through web for next about a month.
I am looking for a way to receive all the replies that a new ticket
generates
mysql?
Thanks
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
___
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets
Do I upgrade from RT 3.4.5 to RT 3.8.1 directly? Or there is a roadmap
somewhere?
Do I upgrade the mysql 4.0.24 to 4.1 first before upgrading the RT?
It looks complicated w/o a roadmap.
I am using RT in production environment
On Fri, Nov 14, 2008 at 5:04 PM, Asif Iqbal [EMAIL PROTECTED] wrote
On Tue, Nov 18, 2008 at 5:33 AM, Tim Cutts [EMAIL PROTECTED] wrote:
On 17 Nov 2008, at 10:34 pm, Asif Iqbal wrote:
Do I upgrade from RT 3.4.5 to RT 3.8.1 directly? Or there is a roadmap
somewhere?
You can do this in almost one go, yes. It's almost exactly what I'm doing
with my production
) Err#2 ENOENT
setcontext(0x08047330)
_exit(1)
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
___
http://lists.bestpractical.com
Hi
How do I reconfigure an existing queue to receive tickets, generate a
ticket id, send an email to admincc and resolve it automatically?
Thanks
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting
On Sat, Feb 7, 2009 at 5:28 PM, Asif Iqbal vad...@gmail.com wrote:
Hi
How do I reconfigure an existing queue to receive tickets, generate a
ticket id, send an email to admincc and resolve it automatically?
This scrip seems to be doing just
http://wiki.bestpractical.com/view/ResolveTicket
them in that queue. So
now what I need is to find a way to take all tickets that are in SPAM
queue and run them through my spam learner. I do not
know how to do that. Any suggestion would be greatly appreciated!
Thanks
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up
]
So can I have a user defined condition like this?
$self-TicketObj-RequestorAddresses eq 'u...@example.com' ?
Is that a valid syntax ?
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad
On Thu, Feb 12, 2009 at 1:17 PM, Asif Iqbal vad...@gmail.com wrote:
How do I define a condition where requestor address is 'u...@example'
com? I will use this condition to close a ticket
In chapter 6.1.3 Conditions of RT Essentials by Oreilly I see
something like this
$self-TicketObj-status
On Thu, Feb 12, 2009 at 2:02 PM, Asif Iqbal vad...@gmail.com wrote:
On Thu, Feb 12, 2009 at 1:17 PM, Asif Iqbal vad...@gmail.com wrote:
How do I define a condition where requestor address is 'u...@example'
com? I will use this condition to close a ticket
In chapter 6.1.3 Conditions of RT
/session_data'
isn't writable or a database table is missing or corrupt.
How do I fix it?
I am using RT 3.4.5 with Perl 5.8.6 and mysql 4.0.24
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad
On Sun, Apr 12, 2009 at 2:24 PM, Asif Iqbal vad...@gmail.com wrote:
(user)@webrt:~$ mysql -u root -p
Enter password:
Welcome to the MySQL monitor. Commands end with ; or \g.
Your MySQL connection id is 11 to server version: 4.0.24-log
Type 'help;' or '\h' for help. Type '\c' to clear
On Sun, Apr 12, 2009 at 2:31 PM, Asif Iqbal vad...@gmail.com wrote:
On Sun, Apr 12, 2009 at 2:24 PM, Asif Iqbal vad...@gmail.com wrote:
(user)@webrt:~$ mysql -u root -p
Enter password:
Welcome to the MySQL monitor. Commands end with ; or \g.
Your MySQL connection id is 11 to server version
On Sun, Apr 12, 2009 at 2:35 PM, Joop van de Wege
joopvandew...@mococo.nlwrote:
Asif Iqbal wrote:
(user)@webrt:~$ mysql -u root -p
Enter password:
Welcome to the MySQL monitor. Commands end with ; or \g.
Your MySQL connection id is 11 to server version: 4.0.24-log
Type 'help;' or '\h
On Sun, Apr 12, 2009 at 4:44 PM, Joop van de Wege
joopvandew...@mococo.nlwrote:
Asif Iqbal wrote:
How do I fix it?
Have a look at the mysql.sql file in your setup folder of RT or
download rt and recreate the table.
I do not see any mysql.sql file in the src dir of rt 3.4.5
On Sun, Apr 12, 2009 at 4:48 PM, Asif Iqbal vad...@gmail.com wrote:
On Sun, Apr 12, 2009 at 4:44 PM, Joop van de Wege joopvandew...@mococo.nl
wrote:
Asif Iqbal wrote:
How do I fix it?
Have a look at the mysql.sql file in your setup folder of RT or
download rt and recreate
On Sun, Apr 12, 2009 at 6:05 PM, Joop van de Wege
joopvandew...@mococo.nlwrote:
Asif Iqbal wrote:
I looked at it now. So I can just delete the sessions.MYI,
sessions.MYD and frm files and recreate the sessions table as in the
schema? I am assuming it wont break the RT
mysqlcheck
On Tue, Nov 18, 2008 at 10:37 PM, Tim Cutts t...@sanger.ac.uk wrote:
On 18 Nov 2008, at 3:27 pm, Asif Iqbal wrote:
What switches did you use to dump the mysql? I see few gotcha's about
using binary characters
and separate dump for attachment table and stuff
I haven't tested
On Thu, Apr 16, 2009 at 7:36 PM, Tim Cutts t...@sanger.ac.uk wrote:
On 14 Apr 2009, at 3:09 pm, Asif Iqbal wrote:
On Tue, Nov 18, 2008 at 10:37 PM, Tim Cutts t...@sanger.ac.uk wrote:
On 18 Nov 2008, at 3:27 pm, Asif Iqbal wrote:
What switches did you use to dump the mysql? I see few
in England with number 1021457 and acompany registered
in England with number 2742969, whose registeredoffice is 215 Euston Road,
London, NW1 2BE.
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top
Trust Sanger Institute is operated by Genome ResearchLimited,
a charity registered in England with number 1021457 and acompany registered
in England with number 2742969, whose registeredoffice is 215 Euston Road,
London, NW1 2BE.
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
On Tue, Nov 18, 2008 at 6:33 AM, Tim Cutts t...@sanger.ac.uk wrote:
On 17 Nov 2008, at 10:34 pm, Asif Iqbal wrote:
Do I upgrade from RT 3.4.5 to RT 3.8.1 directly? Or there is a roadmap
somewhere?
You can do this in almost one go, yes. It's almost exactly what I'm doing
with my
On Mon, Apr 27, 2009 at 11:19 AM, Asif Iqbal vad...@gmail.com wrote:
On Tue, Nov 18, 2008 at 6:33 AM, Tim Cutts t...@sanger.ac.uk wrote:
On 17 Nov 2008, at 10:34 pm, Asif Iqbal wrote:
Do I upgrade from RT 3.4.5 to RT 3.8.1 directly? Or there is a roadmap
somewhere?
You can do
-timeout
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
On Tue, Nov 18, 2008 at 6:33 AM, Tim Cutts t...@sanger.ac.uk wrote:
On 17 Nov 2008, at 10:34 pm, Asif Iqbal wrote:
Do I upgrade from RT 3.4.5 to RT 3.8.1 directly? Or there is a roadmap
somewhere?
You can do this in almost one go, yes. It's almost exactly what I'm doing
with my
/
--
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
___
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Community help: http
/rt-mailgate: connecting to
https://rt.example.net/REST/1.0/NoAuth/mail-gateway
okTicket: 604325Queue: SysHelpOwner: NobodyStatus: newSubject: Requestor:
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top
remember, *sigh*
Thanks for your help
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
___
http://lists.bestpractical.com/cgi-bin
://rt.example.net 2/dev/null || exit
111
How would I go by sending the tickets to the new RT 3.8.2 ?
On Fri, May 1, 2009 at 1:01 AM, Asif Iqbal vad...@gmail.com wrote:
The upgraded RT 3.8.2 is failing with rt-mailgate. The original
installation
works just fine. What am I missing
On Thu, Apr 30, 2009 at 5:06 PM, Ruslan Zakirov ruslan.zaki...@gmail.comwrote:
3.8's mailgate dowsn't allow you to create a ticket with a requestor.
It is working when it receives a real email. Thanks for your help
On Fri, May 1, 2009 at 1:01 AM, Asif Iqbal vad...@gmail.com wrote
On Thu, Apr 30, 2009 at 5:22 PM, Asif Iqbal vad...@gmail.com wrote:
How do I place a company logo on the top left corner on RT 3.8.2 ?
Also how do I place a icon next the URL in the url box of the browser so
it survives the next time upgrade?
I have done it for current version RT 3.4.5
How do I change the front page globally (system wide) for all users? My
users don't want to see the top 10 unknowned tickets. I know how to change
it
per user when login as the user.
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people
On Fri, May 1, 2009 at 10:29 AM, Asif Iqbal vad...@gmail.com wrote:
How do I change the front page globally (system wide) for all users? My
users don't want to see the top 10 unknowned tickets. I know how to change
it
per user when login as the user.
Forgot to mention, this is for RT 3.8.2
do not want to continue
Password:
rt: Server error: Not Found (404)
The password works find through GUI
my unix login is mathces. So that is not a problem.
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why
the webserver.
I do not see the compnay log or the alternate text :-(
Asif Iqbal vad...@gmail.com wrote:
On Thu, Apr 30, 2009 at 5:22 PM, Asif Iqbal vad...@gmail.com wrote:
How do I place a company logo on the top left corner on RT 3.8.2 ?
Also how do I place a icon next the URL in the url box
On Fri, May 1, 2009 at 10:59 AM, Asif Iqbal vad...@gmail.com wrote:
/opt/rt3/bin/rt list -t ticket queue='syshelp' and status !='resolved' and
owner='nobody'
Query:queue='syshelp' and status !='resolved' and owner='nobody'
Strong encryption not available, switched off by externalauth=0
On Fri, May 1, 2009 at 10:30 AM, Asif Iqbal vad...@gmail.com wrote:
On Fri, May 1, 2009 at 10:29 AM, Asif Iqbal vad...@gmail.com wrote:
How do I change the front page globally (system wide) for all users? My
users don't want to see the top 10 unknowned tickets. I know how to change
it
per
On Fri, May 1, 2009 at 2:34 PM, Asif Iqbal vad...@gmail.com wrote:
On Fri, May 1, 2009 at 10:30 AM, Asif Iqbal vad...@gmail.com wrote:
On Fri, May 1, 2009 at 10:29 AM, Asif Iqbal vad...@gmail.com wrote:
How do I change the front page globally (system wide) for all users? My
users don't
On Fri, May 1, 2009 at 2:34 PM, Asif Iqbal vad...@gmail.com wrote:
On Fri, May 1, 2009 at 10:30 AM, Asif Iqbal vad...@gmail.com wrote:
On Fri, May 1, 2009 at 10:29 AM, Asif Iqbal vad...@gmail.com wrote:
How do I change the front page globally (system wide) for all users? My
users don't
On Fri, May 1, 2009 at 4:03 PM, Ruslan Zakirov ruslan.zaki...@gmail.comwrote:
http://localhost:8080/Admin/Global/MyRT.html
Excellent! That did it! Ruslan, you rock man. Thanks a lot
On Fri, May 1, 2009 at 10:34 PM, Asif Iqbal vad...@gmail.com wrote:
On Fri, May 1, 2009 at 10:30 AM
On Fri, May 1, 2009 at 11:52 AM, Asif Iqbal vad...@gmail.com wrote:
On Fri, May 1, 2009 at 10:13 AM, jmose...@corp.xanadoo.com wrote:
Perhaps folks were thinking you'd look in the Wiki first:
http://wiki.bestpractical.com/view/ChangeLogo
You will need to pay attention to the 3.5+ section
not comfortable to feed a
password in cronjob.
How do I by pass the password prompt? Is there another user I can use
instead where I don't have to feed a password thru cronjob?
Thanks
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people
for
creating a Logo file...
I tried to follow. Is it possible to point to what I have done wrong based
on my last repy to
that email.
Thanks for your help
James Moseley
Asif Iqbal vad...@gmail.com wrote:
The rt cli from 2001 does not require a password to get the content of a
ticket
rt shredder part of rt 3.8.2 seems extremely slow in wiping out tickets. I
have over thousand tickets that needs to be wiped out.
can I any way speed up rt shredder? also how can I run it through cron?
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order
)
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
___
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Community help
On Sun, May 3, 2009 at 9:29 AM, Asif Iqbal vad...@gmail.com wrote:
rt shredder part of rt 3.8.2 seems extremely slow in wiping out tickets. I
have over thousand tickets that needs to be wiped out.
can I any way speed up rt shredder? also how can I run it through cron?
When I pick 1000
Hi
I just realized the canned replies are missing since the upgrade from
rt-3.4.5 to rt-3.8.2. I have the old instance backed up. How do I revive
them?
Thanks
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why
On Mon, May 4, 2009 at 12:57 PM, Asif Iqbal vad...@gmail.com wrote:
Hi
I just realized the canned replies are missing since the upgrade from
rt-3.4.5 to rt-3.8.2. I have the old instance backed up. How do I revive
them?
Found it under local/html dir. Thanks
Thanks
--
Asif Iqbal
PGP
but the same content is
showing up twice. Once with single quotes and once within double quotes
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing
On Mon, May 4, 2009 at 3:00 PM, Asif Iqbal vad...@gmail.com wrote:
All my templates from RT 3.4.5 looks broken with RT 3.8.2
For example a template like this
Please send a blank email to rtrlist-subscr...@example.net to join this
mailing
list. This will notify the list owner to approve
as
a reply (in syslog)
How do I debug this?
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
___
http://lists.bestpractical.com/cgi-bin
was missing the autoreply scrip, duh!
On Wed, May 6, 2009 at 3:28 PM, Asif Iqbal vad...@gmail.com wrote:
I have the exact same scrips on rt 3.8.2 for the two queues config-change
and syshelp
syshelp queue does autoreply w/ ticket number to the requester, but
config-change does not
Here
2009-07-11 15:43:10.149047500 delivery 3453258: success:
Precedence:_junk_-_message_ignored/did_0+0+1/
2009-07-11 15:43:10.149572500 status: local 0/50 remote 0/300
2009-07-11 15:43:10.150401500 end msg 403693
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order
-07-11 15:43:10.149047500 delivery 3453258: success:
Precedence:_junk_-_message_ignored/did_0+0+1/
2009-07-11 15:43:10.149572500 status: local 0/50 remote 0/300
2009-07-11 15:43:10.150401500 end msg 403693
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up
?
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http
before the blank line.
thanks
Note that auto-response has no particular meaning,
but was a random value I chose as an alternative to the inaccurate bulk
yep, I fig that. thanks
thanks for your help
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up
Hi
Is there a way I can give a user right to create template for a
specific queue? I only see ModifyTemplate right.
Thanks
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing
On Mon, Jul 27, 2009 at 3:40 PM, Kevin Falconefalc...@bestpractical.com wrote:
On Mon, Jul 27, 2009 at 01:41:49PM -0400, Asif Iqbal wrote:
Is there a way I can give a user right to create template for a
specific queue? I only see ModifyTemplate right.
Configuration - Queues - Queue Name
Ho do I get the list of user accounts who can login to RT, from CLI?
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
___
http
to
to do it using rt cli or may be some other RT way which can be run as a cronjob,
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
--
Asif Iqbal
PGP Key: 0xE62693C5
?
Discover RT's hidden secrets with RT Essentials from O'Reilly
Media.
Buy a copy at http://rtbook.bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
On Wed, Jun 16, 2010 at 11:54 AM, Kevin Falcone
falc...@bestpractical.com wrote:
On Tue, Jun 15, 2010 at 04:13:14PM -0400, Asif Iqbal wrote:
On Thu, Jun 10, 2010 at 3:09 PM, sp...@cclsd.org sp...@cclsd.org wrote:
Hi Max,
I use a daily dashboard subscription that is emailed to me each morning
...@rt.example.net
#767031/4506465 - Scrip 174 ...
Is there a to find out what are those numbers mean?
Obviously..
767031 in that ..token is the ticket number.
rt-3.8.2 is the RT version
1278695671 is probably the epoch time
But, what are the other numbers represents ?
--
Asif Iqbal
PGP Key
.
rt-3.8.2-16815-1278696300-880.767036-trxid-18...@rt.example.net
so the format would be, to somewhat generalize
rt-versionid-randomid-epoch-randomid.ticketid-transactionid-scripid-alwa...@fqdn
Thanks
On Fri, Jul 9, 2010 at 11:11 PM, Asif Iqbal vad...@gmail.com wrote:
On Fri, Jul 9, 2010 at 2
On Mon, Jul 19, 2010 at 6:30 PM, Ruslan Zakirov r...@bestpractical.com wrote:
http://wiki.bestpractical.com/view/unmerge
Thanks a lot
On Tue, Jul 20, 2010 at 1:26 AM, Asif Iqbal vad...@gmail.com wrote:
Is there a way to unmerge a ticket? A ticket has been merged into
another ticket due
at http://rtbook.bestpractical.com
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http
of space.
Anyone has done anything like this?
If you reply please change the subject too.
regards
Garry
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because
, rejected, resolved, deleted
Any help would be appreciated.
I am using RT 3.8.2 with Apache/2.2.11 (Unix) mod_ssl/2.2.11
OpenSSL/0.9.8k mod_perl/2.0.3 Perl/v5.8.8
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why
On Wed, Dec 15, 2010 at 2:31 PM, Asif Iqbal vad...@gmail.com wrote:
When I see the list of tickets in a queue I see the result like this
http://picpaste.com/pics/webrt-TaqhEWCr.1292440647.png
So instead of the columns like this
# Subject Status Queue Owner
On Thu, Dec 16, 2010 at 11:49 AM, Asif Iqbal vad...@gmail.com wrote:
On Wed, Dec 15, 2010 at 2:31 PM, Asif Iqbal vad...@gmail.com wrote:
When I see the list of tickets in a queue I see the result like this
http://picpaste.com/pics/webrt-TaqhEWCr.1292440647.png
So instead of the columns like
1 - 100 of 211 matches
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