This is likely caused by either a misconfiguration on my part, or I flubbed up
the installation, however when I connect to the rt3 install on my CentOS 5
system, I get an 500 from the server. The info from the Apache log reads as
follows:
[Fri Nov 14 12:26:59 2008] [error] [client 10.5.1.137]
:[EMAIL PROTECTED]
Sent: Friday, November 14, 2008 2:55 PM
To: Gary Greene; [EMAIL PROTECTED];
rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Having some configuration problems
with CentOS 5 and RT3.8.1
Check the permissions on your rt install dir
Sent via BlackBerry from T
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf
Of Robert Munsch
Sent: Tuesday, December 02, 2008 2:51 PM
To: Keith A McDermott
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] [Solved] ExternalAuth User creation in RT
Not sure what
I've gotten the extension installed, and have modified my RT_SiteConfig.pm
correctly (or as best as I can figure based off the example configuration),
however, I cannot login with my personal AD credentials. The info I'm getting
from logging follows:
[Thu Dec 18 01:32:57 2008] [warning]:
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf
Of Shannon Adams
Sent: Wednesday, February 18, 2009 11:26 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Syslog error when installing rt 3.8.2
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf
Of Tom Lahti
Sent: Friday, February 27, 2009 12:56 PM
To: Joel Schuweiler
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] REST add/update a
-Original Message-
From: Tom Lahti [mailto:t...@bitstatement.net]
Sent: Friday, February 27, 2009 3:32 PM
To: Gary Greene
Cc: Joel Schuweiler; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] REST add/update a user
Can we please get some example code for this up
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf
Of Rob Munsch
Sent: Monday, March 02, 2009 10:42 AM
To: Dhrakar
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] *sigh* unable to get Plugins
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of jul
Sent: Friday, March 13, 2009 12:56 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Advice for New Machine
Ken Crocker a écrit :
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf
Of John Arends
Sent: Friday, March 13, 2009 1:16 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Advice for New Machine
Gary Greene
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf
Of Gary Greene
Sent: Friday, March 13, 2009 2:44 PM
To: John Arends; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Advice for New Machine
I'm running into a small issue with RT::Authen::ExternalAuth.
The issue I'm having is that when I post a reply to a ticket or attempt to
create a new ticket, it punts me to the login screen again. Once I've
authenticated again, it completes the task. Thing is, I was already logged into
the web
Does anyone have a recipe for getting RT working correctly with Exchange 2003?
I've the AD, and messages send FROM the RT system, however I get bounces when
replying TO messages. I'll document the whole process on the wiki once I verify
it is working.
--
Gary L. Greene, Jr.
IT Operations
There are a number of interesting mods that I've noted he's working on that I'm
interested in. (For instance the scrip changes to enforce only requesters can
change the ticket's status, etc.
--
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Tel: (408) 240-1239
Cell: (650) 704-6633
RT version 3.8.1, ExternalAuth version 0.08
I've run into a problem with testing the instance of RT I've installed that the
notification emails aren't getting sent. The mail log doesn't list anything
being processed, so I checked the httpd error_log, and see the following:
[Tue Apr 21 20:47:30
RT version 3.8.1, ExternalAuth version 0.08
I've run into a problem with testing the instance of RT I've installed that the
notification emails aren't getting sent. The mail log doesn't list anything
being processed, so I checked the httpd error_log, and see the following:
[Tue Apr 21 20:47:30
-Original Message-
From: Jo Rhett [mailto:jrh...@netconsonance.com]
Sent: Tuesday, April 21, 2009 4:30 PM
To: Gary Greene
Cc: RT Users; Gary Greene
Subject: Re: [rt-users] RT thinks that the ticket has no
recipients
You sent this same message 1.5 hours earlier. You (likely
-Original Message-
From: Tom Lahti [mailto:t...@bitstatement.net]
Sent: Tuesday, April 21, 2009 4:55 PM
To: Gary Greene
Cc: RT Users
Subject: Re: [rt-users] RT thinks that the ticket has no
recipients
In the People tab:
Owner: Gary Greene ggre...@minervanetworks.com
-Original Message-
From: Jo Rhett [mailto:jrh...@netconsonance.com]
Sent: Tuesday, April 21, 2009 5:00 PM
To: Gary Greene
Cc: RT Users
Subject: Re: [rt-users] RT thinks that the ticket has no
recipients
On Apr 21, 2009, at 4:46 PM, Gary Greene wrote:
In the People tab
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf
Of Eric Chatham
Sent: Monday, May 11, 2009 3:12 PM
To: Ruslan Zakirov
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] New to RT and need help
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Gagel
Sent: Thursday, June 04, 2009 1:32 PM
To: RT Users
Subject: Re: [rt-users] Anyway to autologin to RT 3.8.2
Additionally, I've found that if you have version issues, just rebuild the
SRPM for the package with the newer module put in site_perl instead of
vendor_perl and version the package name in some way (much like library
versioning), so as to not cause issues with upstream versions from RHEL or
On 6/30/09 12:24 PM, Kevin Falcone falc...@bestpractical.com wrote:
On Jun 30, 2009, at 2:02 PM, Gary Greene wrote:
I've been trying to get Minerva using RT for a bit now, however I've
run
into a few feature requests that my users (read bosses) view as
blockers.
Does anyone know of a plug
On 7/3/09 5:52 AM, Natxo Asenjo natxo.ase...@gmail.com wrote:
hi,
yesterday I got RT::Authen::ExternalAuth working (v.0.0.8 I think, the
latest) with rt 3.8.4 and an openldap server. All according to the
README and wiki instructions, thanks for the great extension.
I was wondering if
On 7/3/09 11:30 AM, Natxo Asenjo natxo.ase...@gmail.com wrote:
hi,
I found this:
http://www.cpan.org/modules/by-module/RT/RT-Extension-LDAPImport-0.06.tar.gz
and installed it according to the instructions in the README. My RT
installation is also vanilla 3.8.3, so everything is in
On 7/3/09 1:06 PM, Kevin Gagel ga...@cnc.bc.ca wrote:
--- Original message ---
I've successfully used RT::Extension::LDAPImport to bring users in, and then
use RT::Authen::ExternalAuth for passwords.
Is that the only way?
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
On 7/3/09 1:15 PM, Natxo Asenjo natxo.ase...@gmail.com wrote:
On Fri, Jul 3, 2009 at 9:51 PM, Gary Greeneggre...@minervanetworks.com
wrote:
On 7/3/09 11:30 AM, Natxo Asenjo natxo.ase...@gmail.com wrote:
The settings in RT_SiteConfig.pm are:
Set($LDAPHost,'host.domain.tld');
On 7/14/09 2:41 PM, Eric Chatham echat...@broadvox.com wrote:
Hello,
I have had some problem getting LDAP to work on my version of RT. I am
running RT version 3.8.2 and the version of RT::Authen::ExternalAuth I
installed via CPAN is 0.08. RT is installed on a CentOS 5.1 OS. I tried
On 9/21/09 9:15 AM, Robert Nesius nes...@gmail.com wrote:
Set(@Plugins,qw(RT::FM));
You need to turn on the extension by adding the
RT::Authen::ExternalAuth module to that quoted array.
Also, I saw this below:
# The username RT should use to connect to the LDAP server
'user'
I'm still evaluating RT for use at Minerva, and I've run into a few requests
from IT staff. First, is there any way I can easily hide the comment, brief
headers and full headers, and the Download links from the ticket display
(both for self service and the Admin UI.) Also, I'd like if users can
On 10/19/09 4:48 PM, Gary Greene ggre...@minervanetworks.com wrote:
I'm still evaluating RT for use at Minerva, and I've run into a few requests
from IT staff. First, is there any way I can easily hide the comment, brief
headers and full headers, and the Download links from the ticket display
On 10/20/09 11:21 AM, Lander, Scott slan...@hearstsc.com wrote:
Sounds like you want to turn off at least ShowTicketComments and
ShowOutgoingEmail.
You might currently have them turned on in Configuration-Group Rights.
For Unpriviledged Users, you might only want CreateTicket, ShowTicket, and
On 10/22/09 3:04 PM, Jerrad Pierce jpie...@cambridgeenergyalliance.org
wrote:
The thing here is that the interface is presenting far too much information
for my users (both admin and self service UIs), thus why I'm trying to
I'd recommend just getting used to it.
If I had to just get used to
That or the fact that that isn¹t valid RFC compliant URI syntax: try
http://rt/?user=john_doe instead. While some web browsers/servers will fake
it and try to work, most standards compliant ones like lighttp and Apache
aren¹t as forgiving.
On 12/21/09 12:22 PM, William Graboyes
In our test environment, which soon will be our live install of RT, we're
seeing an odd error that is blocking tickets from being resolved:
RT::Ticket:: Unimplemented in HTML::Mason::Commands.
(/usr/local/lib/rt3/html/Ticket/Elements/PreviewScrips line 128)
This occurs when clicking the Resolve
On 12/22/09 1:56 PM, Kevin Falcone falc...@bestpractical.com wrote:
On Tue, Dec 22, 2009 at 01:00:35PM -0800, Gary Greene wrote:
In our test environment, which soon will be our live install of RT, we're
seeing an odd error that is blocking tickets from being resolved:
RT::Ticket
Which template/css/js file is the grey top bar in?
--
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell: (650)
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial
I'm currently running RT 3.8.1 on a Dell Optiplex 745 tower in my cube
running CentOS 5.2. This box has a Pentium D dual core CPU with 1GB RAM. The
user load on the box is almost nothing, however when I update a ticket, it
takes a lot of time (about 20 seconds). Is there anyway I can improve
On 1/11/10 11:36 PM, Emmanuel Lacour elac...@easter-eggs.com wrote:
On Mon, Jan 11, 2010 at 05:29:58PM -0800, Gary Greene wrote:
I'm currently running RT 3.8.1 on a Dell Optiplex 745 tower in my cube
think about upgrading to latest 3.8 there were many bugs in first
releases (3.8.0, 3.8.1
Why bother with that, when you just need to change the attribute you're
using for the account name. Here's a sanitized version of my
RT_SiteConfig.pm
# Any configuration directives you include here will override
# RT's default configuration file, RT_Config.pm
#
# To include a directive here,
My boss wants to create a few customized reports in RT. How would I go about
adding more reports than the current default three reports built into 3.8.1?
--
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell: (650) 704-6633
Phone: (408) 240-1239
Is this from the RTx::Statistics extension? If not, can you point me to the
URL for this add on?
On 1/14/10 1:30 PM, elsif j...@elsif.net wrote:
rtstats add-on.
On Thu, 14 Jan 2010, Gary Greene wrote:
My boss wants to create a few customized reports in RT. How would I go about
adding
On Sunday 28 February 2010 01:16:57 pm luto...@yahoo.co.uk wrote:
I'm having awful trouble installing rt2 on Fedora Core 6:
[snip]
Why am I bothering with rt2 on FC6? It's because we have an old rt2
database. I'd like to be able to view it before thinking about exporting
it to rt3 or another
On 3/17/10 11:53 AM, Kenneth Marshall k...@rice.edu wrote:
On Wed, Mar 17, 2010 at 02:37:22PM -0400, Busalacchi, Eric wrote:
I tried searching the archive a bit for the answer but I wasn't able to
pin down exactly what I'm doing wrong. Basically we are trying to give
a friendly generic name
We're in the process of rolling out network and machine monitoring here
using Nagios, so I'd be very interested in this, please send the info my way
when you've the opportunity. Thanks.
On 4/28/10 2:34 PM, Hossein Rafighi hossein.rafi...@triumf.ca wrote:
Hi,
We have modified rt-crontool to
On 5/28/10 1:24 PM, Jerrad Pierce jpie...@cambridgeenergyalliance.org
wrote:
It's also complicated by the fact RH/CentOS has an out-of-date File::Temp.
If you're installing all of RT with local:lib, you need to keep an eye
on logwatch reports for signs of up2date clobbering it.
If you're NOT
For every ticket action from a privileged user, we're getting two email
messages. One is the comment, the other is the meta-transaction information
(when a ticket is given to a user, and such.) My manager has asked if there
is a way to trim that back to only the correspondence messages to lower
On 7/8/10 11:40 AM, Kevin Falcone falc...@bestpractical.com wrote:
On Thu, Jul 08, 2010 at 10:54:53AM -0700, Gary Greene wrote:
For every ticket action from a privileged user, we're getting two email
messages. One is the comment, the other is the meta-transaction information
(when a ticket
Can someone point me to documentation on how to set up the approval system
in RT?
--
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell: (650) 704-6633
Phone: (408) 240-1239
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at
On 8/6/10 11:40 AM, Jerrad Pierce jpie...@cambridgeenergyalliance.org
wrote:
Why non-system perl, Jerrad? I've never had a problem with it (that I know
of), but have I just been lucky?
My only RPM-related problem is having to reinstall a current version of
Sys::Syslog after every yum update
While on the IRC channel for RT recently I discussed the want for an option
to collapse the quoted portions of tickets (where you've got user responses
to previous messages, etc) ala Gmail. During that conversation someone said
they thought there was an extension for that.
Doing a search on CPAN
Can you bind to that server using that account using ldapsearch? If so,
verify if you¹re using TLS or GSSAPI for the bind. If that is the case,
you¹ll need to modify your configuration for RT accordingly. If not, then
talk to your LDAP admin to work through the LDAP access first.
On 23/9/10
On 23/9/10 2:15 PM, Ashrock mdashraf@gmail.com wrote:
Hi,
This is a quick question whose answer was not clear in the forums.
May be if someone can answer will help in future for others too.
RT should autocreate a ticket and send a confirmation to the requestor
stating that a ticket
Personally, I patched the code to do it (not too easy as it is spread
throughout the extensions codebase) I can try to generate a diff if
you¹d like in the next day or two...
On 26/10/10 4:09 PM, Max McGrath mmcgr...@carthage.edu wrote:
Thanks Kevin -
Could you maybe give me a little
Agreed. This is why I spent a week with cpan2rpm and built packages for both
openSuSE (which we're transitioning to) and CentOS.
On 3/11/10 11:21 AM, Wes Modes wmo...@ucsc.edu wrote:
Paul, sounds like you aren't a long term fan of Fedora, RHEL, or CentOS,
so I'm guessing yum feels like an
, or does it keep to the Best Practical distro
locations?
i guess this means that no one has a solution to the problem I observed
with the rpm bundle I did find, ya?
Wes
On 11/3/2010 11:52 AM, Gary Greene wrote:
Agreed. This is why I spent a week with cpan2rpm and built packages for both
it nicely replace the files (maybe moving
stuff to rpmsave's) or would all hell break loose?
What RT3 version is your centos rpm build?
When and where would your centos rpm be available to play with?
W.
On 11/3/2010 4:45 PM, Gary Greene wrote:
The CentOS ones follow the RH way
.
Again, I will install either RT3.6 or RT3.8 but I need you to
understand
and acknowledge the costs of the choice.
Wes
Thanks to Gary Greene for the info about his latest centos rpm build.
--
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell
On 6/12/10 1:49 PM, RAT rober...@netzero.net wrote:
We are nearly finished with a new RT deployment but the request was made to be
able to print out reports for each user for each day showing hours worked and
where there are gaps (I know *sigh*). I didn't see any reports or extensions
that
I'm aiming at hiding the quoted replies in tickets (a la Gmail with the
ajax-y collapsible div). Which files would I need to modify?
--
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell: (650) 704-6633
Office: (408) 240-1239
On 8/12/10 8:38 AM, Jesse Vincent je...@bestpractical.com wrote:
On Mon 6.Dec'10 at 17:28:41 -0800, Gary Greene wrote:
I'm aiming at hiding the quoted replies in tickets (a la Gmail with the
ajax-y collapsible div). Which files would I need to modify?
We have an extension to do
On 13/12/10 9:43 AM, John Arends jare...@illinois.edu wrote:
CPAN makes me cranky, but trying to package all the perl modules as RPMs
makes me crankier. It's like wrapping one packaging system around
another one, and fighting with both of them.
This is why I use cpan2rpm every time.
The
I've been working on one for SuSE on the wiki. I'm still a little behind on
getting it all done.
On 13/12/10 4:14 PM, John Arends jare...@illinois.edu wrote:
On Dec 13, 2010, at 6:06 PM, Gary Greene wrote:
On 13/12/10 9:43 AM, John Arends jare...@illinois.edu wrote:
CPAN makes me cranky
As someone whom has had the displeasure of working on the upgrade/migration
of previous versions of Remedy at a previous employer, I can say that they
don¹t support UNIX worth squat. We tried to get Remedy working on a newer
RHEL than RHEL 2.1 and just could not get it to work. In the end we had
Thanks for the pointer on this :)
On 22/2/11 8:52 AM, Emmanuel Lacour elac...@easter-eggs.com wrote:
On Tue, Feb 15, 2011 at 02:40:08PM -0800, Gary Greene wrote:
I'd like to add the two queues we have into the sidebar of the RT interface.
I'm trying to find which files are used to build
This was discussed recently, however I cannot seem to find the extension for
RT 3.8 for this Can anyone please point me to the source for this?
Thanks.
--
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell: (650) 704-6633
Office: (408) 240-1239
I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however,
when I attempt to login via the Web UI on my iPhone with an External
account, it will not authenticate me against my AD user.
Is this a known issue with the Mobile UI extension? If not, is there
anything special I need to
On 10/3/11 7:11 AM, Kevin Falcone falc...@bestpractical.com wrote:
On Fri, Sep 30, 2011 at 02:10:46PM -0700, Gary Greene wrote:
I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however,
when I attempt to login via the Web UI on my iPhone with an External
account
On 10/3/11 10:35 AM, Gary Greene ggre...@minervanetworks.com wrote:
On 10/3/11 7:11 AM, Kevin Falcone falc...@bestpractical.com wrote:
On Fri, Sep 30, 2011 at 02:10:46PM -0700, Gary Greene wrote:
I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however,
when I attempt to login
On 10/4/11 2:51 PM, Kevin Falcone falc...@bestpractical.com wrote:
On Mon, Oct 03, 2011 at 10:35:47AM -0700, Gary Greene wrote:
On 10/3/11 7:11 AM, Kevin Falcone falc...@bestpractical.com wrote:
On Fri, Sep 30, 2011 at 02:10:46PM -0700, Gary Greene wrote:
I¹ve both Authen::ExternalAuth
I don't see why it wouldn't work, as MariaDB is supposed to be a drop-in
replacement for MySQL. You might not be able to use one of the newer storage
engines, but it should just work, no different than with MySQL.
--
Gary L. Greene, Jr.
Sr. Systems Administrator
IT Operations
Minerva Networks,
Currently, I'm using RT version 3.8.10 (yes, I know it is old; we're not ready
to upgrade to the 4 series yet with the customizations we've done to rt3...)
and have installed version 1.03 of RT::Extension::MobileUI and version 0.09 of
RT::Authen::ExternalAuth in use. The configuration we're
I’m working on updating the rt-reminders.pl to work with the newer API, and I’m
getting the following error when running it from command-line:
rt:~/bin # /root/bin/rt-reminders.pl -r
Can't call method "warn" on an undefined value at
/usr/lib/perl5/vendor_perl/5.20.1/RT.pm line 954.
We’re
I’ve updated the rt-reminders.pl utility available on the wiki to work with the
RT 4.2 api. This version will likely be the last to use in-code configuration
variables, as I’ll likely be moving this to use an INI-like file in the RT
system configuration directory (typically /etc/request-tracker
:35 PM, Gary Greene <ggre...@minervanetworks.com> wrote:
>
> After a recent upgrade to 4.2.12, RT doesn’t seem to be sending out emails.
> It accepts them in, but we don’t get any acknowledgement emails, nor
> correspondences.
>
> I need a way to debug this to
After a recent upgrade to 4.2.12, RT doesn’t seem to be sending out emails. It
accepts them in, but we don’t get any acknowledgement emails, nor
correspondences.
I need a way to debug this to pin-point the issue, thanks.
--
Gary L. Greene, Jr.
Sr. Systems Administrator
IT Operations
Minerva
Wow! This is nice looking and much more functional for average users. Is this
still based off RT3 code, or have you based it off the 4.x series? Also, are
there any plans to make your changes available for public consumption?
--
Gary L. Greene, Jr.
Sr. Systems Administrator
IT Operations
The system is all in Perl, so this should be do-able by modifying the code in
the various templates in $PREFIX/html. I would also strongly recommend that if
you do changes, a) first do them on a test box to validate that it works as
expected, b) don’t modify the files directly, but rather copy
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