looking for.
Thanks
Kurt Engle
Eugene 4J Schools
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
to do this?
Thanks
Kurt Engle
Network Engineer
Eugene 4J Schools
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
Can someone give me a quick explanation as to what 'Subject Tags' are or could
be used for in a queue?
Also, during my testing of 'Subject Tags' to see what they do, I enter the
Subject Tag for a Q and hit save, go back into the configuration for that Q and
the 'Subject Tag' is gone and
=0 and followed
directions to get RT running again.
So, my question is how to disable a Global Scrip without deleting it? Should I
set the Condition to a 'User Defined' setting? If so, what is that process.
Thanks,
Kurt Engle
this child ticket
in a Q that is different from the original ticket's Q. Is this simply a rights
issue for me? I have messed with the rights with no success. I am able to
completely move the ticket from one Q to another, but the child ticket process
is eluding me.
Thanks for any help,
Kurt
Location=X . When
the CF Location=Y, I want a different tech notified, etc...
Thanks for any help..
Kurt Engle
, and
another to do the notification?
Thanks for the help,
Kurt Engle
From: Kevin Falcone falc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Thursday, December 2, 2010 7:03:03 AM
Subject: Re: [rt-users] Notify based on CF
On Wed, Dec 01, 2010 at 04:04:59PM -0800, Kurt
Engle
From: Josh Narins jnar...@seniorbridge.com
To: Kurt Engle en...@4j.lane.edu, rt-users
rt-users@lists.bestpractical.com
Sent: Thursday, December 2, 2010 6:26:56 AM
Subject: RE: [rt-users] Notify based on CF
Do you want a partial solution, to get started?
I installed RT
.
Does that change this process?
Kurt Engle
From: Kenneth Crocker kfcroc...@lbl.gov
To: rt-users@lists.bestpractical.com
Sent: Thursday, December 2, 2010 9:25:25 AM
Subject: Re: [rt-users] Notify based on CF
Kurt,
I agree with Kevin. The following is a simple scrip that sets the Owner based
. But, it seems that RT has some internal
module(s) that handle what the nasty perl code is doing.
I can see the RT::Action:SendEmail module, but how do I incorporate that into a
script that allows me to do what I am looking to do?
Thanks,
Kurt Engle
That is correct. But how do I make use of the RT::Action::SendEmail module to
send the notification incorporating my To: field. Or is there a better way to
send out a custom notification?
Thanks for the help,
Kurt Engle
From: Kevin Falcone falc...@bestpractical.com
To: rt-users
the To: field:
To: { $toAddress }
Subject: Ticket #{ $Ticket-Id()} {$Ticket-Subject()}
A new ticket has been created for you in the HelpDesk Queue.
{ $RT::WebURL } Ticket/Display.html?id={ $Ticket-Id() }
However, I keep getting 'recipient not found'.
Kurt Engle
From: Kevin Falcone falc
that contains
this template. If I strip everything above the 'To:' field, the scrip and
template gets called but the e-mail is not sent even when I hard code the
e-mail address.
Kurt Engle
From: Kevin Falcone falc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Friday
, then I can start trying to figure out why my code is broken.
Kurt Engle
From: Kevin Falcone falc...@bestpractical.com
To: Kurt Engle en...@4j.lane.edu
Sent: Monday, December 13, 2010 11:34:58 AM
Subject: Re: [rt-users] notification
On Mon, Dec 13, 2010 at 11:15:33AM -0800, Kurt Engle wrote
time.
Kurt Engle
Network Engineer
Eugene 4J Schools
From: Kenneth Crocker kfcroc...@lbl.gov
To: rt-users@lists.bestpractical.com
Sent: Monday, December 13, 2010 12:12:50 PM
Subject: Re: [rt-users] notification
Kurt,
Not sure why you start the scrip with a { and end with one. Just
$to_address = rubble; }
To: {$to_addre...@4j.lane.edu
Subject: New Ticket #{ $Ticket-Id() } has been created
Time to go to work
I really appreciate your help with this. Once I get this solved, RT will
provide some much needed customization for our environment.
Thanks,
Kurt Engle
From: Kevin
in
Text::Template::GEN14.
Kurt Engle
Network Engineer
Eugene 4J Schools
From: Kevin Falcone falc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Tuesday, December 14, 2010 10:40:33 AM
Subject: Re: [rt-users] notification
On Tue, Dec 14, 2010 at 09:50:38AM -0800, Kurt
Yes, I understand that it is not. My first example below is returning nothing.
On 14 Dec 2010 13:53, Kurt Engle wrote:
I have tried FirstCustomFieldValue('NotifyEmail') but it returns
nothing. But I can look at the ticket and it shows the value that I
would expect there.
Kurt Engle
and a
custom template that pulls the email address out of the Custom Field and
creates a 'To:' address that sends an e-mail to the specified address.
Ken and Kevin... thanks for all your help.
Kurt Engle
Network Engineer
4J Schools
From: Kurt Engle en...@4j.lane.edu
To: Thomas Sibley t
failed in require at (eval 2) line 1.\n
I have loaded 0.18 and things are still down.
Any ideas or any more information needed?
Thanks,
Kurt Engle
the rights in RTFM correctly?
Thanks for your help.
Kurt Engle
($ExternalInfoPriority, ['My_LDAP']);
Set($ExternalServiceUsesSSLorTLS, 0);
Set($AutoCreate, 1);
Set($AutoCreateNonExternalUsers, 1);
Kurt Engle
within the
class are also assigned to the user group but the group 'Everyone' has 'See
Custom Field' assigned.
I am able to create the Class as 'SuperUser' but I would like to delegate the
creation of Topics to someone else.
Thanks for the help.
Kurt Engle
From: Kevin Falcone falc
have and external and internal password.
Kurt Engle
From: Kevin Falcone falc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Wednesday, January 12, 2011 3:11:45 PM
Subject: Re: [rt-users] Set User Password
On Wed, Jan 12, 2011 at 04:58:02PM -0600, John Alberts wrote
. Basically, sending email to
queue-reso...@rt.blah with a line in the /etc/aliases file that would look
like:
queue-resolve: |/etc/smrsh/rt-mailgate --queue queue --action resolve
--url https://rt.blah;
Is this possible?
Kurt Engle
;
}
So far, this scrip does not discriminate based on the ticket owner.
Thanks for your help
--
Kurt Engle
a check for a correspond transaction to your
condition.
Kenn
LBNL
On Fri, Feb 11, 2011 at 11:37 AM, Kurt Engle en...@4j.lane.edu wrote:
I have created a scrip that successfully notifies owners but now I need to be
able to only run this scrip when a specific owner is listed on the ticket. I
the code is triggered only on
Correspondence:
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
my $ownerid = $ticket-Owner;
return 0 unless ($trans-Type eq 'Correspond'
your owner comparison);
Good luck.
Kenn
LBNL
On Fri, Feb 11, 2011 at 1:22 PM, Kurt Engle en
more than willing to read documentation on this, but I have not found any
that explains that rights associated with RTFM.
Thanks for help,
Kurt Engle
the 'Topics' within that class, which is a problem.
Once I have created the Class and the Topic tree, my 'SIS' group of users can
add articles without any restrictions.
I hope that helps, please let me know if I need to provide more information.
Thanks for you help,
Kurt Engle
From: Kevin Falcone
falc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Friday, February 25, 2011 9:38:58 AM
Subject: Re: [rt-users] RTFM - Topics
On Fri, Feb 25, 2011 at 09:30:35AM -0800, Kurt Engle wrote:
Ok, let me see if I can describe what I would like to have happen here with
RTFM.
I
-0800, Kurt Engle wrote:
Sorry, I am sure my lack of an explanation has to do with my lack of
understanding of the
rights structure within RTFM.
When they click on Topics, they have the ability to
'Browse by Topic', but not the ability to create a new topic. This group of
users
Subject: Re: [rt-users] RTFM - Topics
On Fri, Feb 25, 2011 at 11:08:11AM -0800, Kurt Engle wrote:
They do not have the 'Configuration' option under RTFM. When this group of
users clicks on the
RTFM link on the Left Hand menu, they only see the options
Overview, Articles and Topics. I have
33 matches
Mail list logo
