Sounds to me as if the system time is incorrect.
Is NTP configured and working OK.
Martin
On 4/13/08, IT GUY <[EMAIL PROTECTED]> wrote:
> hello everyone,
>
> Could anyone suggest me how to configure Date/Time for RTWhatever TIME
> is seen in the httpd error_log below, is not the actual local
I personaly use pmwiki and have been very happy with it.
Martin
On 4/16/08, Nelson Pereira <[EMAIL PROTECTED]> wrote:
>
> Hi all,
>
>
>
> Is there an extension that will make RT look like an intranet portal?
>
> To be able to put in articles, upload docs, and such?
>
>
>
> Or do you guys have a
>
> Regards,
>
>
>
> Nelson Pereira
> --
>
> *From:* [EMAIL PROTECTED] [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Martin Wheldon
> *Sent:* Wednesday, April 16, 2008 11:12 AM
> *To:* rt-users@lists.bestpractical.com
> *Subject:* Re:
Hi Matthias,
I have experienced the same issue in the past and would recommend that
you don't use fetchmail, but
invoke the mail gate directly from your MTA as described in the
following link.
http://requesttracker.wikia.com/wiki/ManualEmailConfig
Regards
Martin
On 2012-12-19 14:21, Thomas
Hi,
I'm not 100% sure about your question, but if you are asking if you can
update a ticket
without sending a reply to the requestor? Then all you need to do is
select the Comment action and leave
the update type set to Comments (Not sent to requestors).
If I have miss understood your questio
Hi,
How about something like:
my $subject = sprintf("%s %s",
$self->TicketObj->FirstCustomFieldValue('Custom Field 1'),
$self->TicketObj->FirstCustomFieldValue('Custom Field 2');
Best Regards
Martin Wheldon
On 2012-12-29 08:48, Nums wrote:
I am
Hi,
I suspect you may need to give write access to the custom fields for
the non priviliged user,
as I've never needed to I'm not sure.
For the priviliged user you could write a scrip that checked if a
transaction is a create and status is not new then
reset status to new.
Best Regards
Mar
Hi,
You will need to have the webserver rewrite requests for http to https.
Best Regards
Martin Wheldon
On 2013-01-07 07:06, CB wrote:
RT 4.0.8
We have set up RT to be accessible over https:
RT_SiteConfig.pm
Set($WebPort, "443");
However when a ticket is resolved or updated,
Hi Andy,
A very simular issue to this was discussed on the list last week. Have
a search for https "redirects to http".
Best Regards
Martin
On 2013-01-15 11:24, Andy D'Arcy Jewell wrote:
Hi all,
I'm trying to run RT 3.8 over ssl via an nginx reverse-proxy, and
almost everything works, exc
Hi Sean,
Looks like you are looking to create a workflow in RT. Have a look at
the following wiki page.
http://requesttracker.wikia.com/wiki/WorkFlow
You will need to close the old email and autocreate a new ticket in the
relevant queue.
Hope this helps
Martin Wheldon
On 2013-01-15 17
Hi Tom,
Sounds like you may missing a Location section from your apache config.
Something like...
Order Allow,Deny
Allow from 127.0.0.1
Best Regards
Martin Wheldon
On 2013-01-16 16:38, Thomas Misilo wrote:
Hi,
I am switched from using LDAP to CAS for authentication, and now
Hi,
I beleive what Kevin had in mind was that you specify the user account
that you configured to carry out searches in the ldap external auth
config
using the -D option to ldap search i.e
% ldapsearch -D cn= -W -h ldap..net -b "dc=x,dc=net" -s sub
"objectclass=*"
If you are st
Hi,
Is cn=ymarinov specified as the user to bind as in the External Auth
configuration?
Best Regards
Martin
On 2013-01-23 10:59, ymarinov wrote:
our ldap accepts connections without using username or password
however executing the following command, again lists the users in
ldap
ldapsea
Hi,
In that case then your config should have the following set:
'user' => '',
'pass' => '',
And looking at your comments the attr_match_list should look something
like:
attr_match_list' => ['cn,mail'],
Rather than:
attr_match_list' => ['uid,mail'],
Best Regards
Martin
On 2013-01-23 11:24
Hi,
Sorry but my last post was incorrect regarding the attr_match_list here
is an extract from my working config.
'attr_match_list' => ['Name',
'EmailAddress'
],
'attr_map' => { 'Name' => 'mail
Hi,
Just a couple of things don't know if you just haven't posted
information as its sensitive.
1. Do you have a userPassword set for your ldap user
In addition I don't know if it is required or not, but try adding
'RealName' => 'cn',
to your attr_map config.
Regards
Martin
On 2013-01-23
Hi,
If you can post information from both the ldap logs and the RT logs
that would help.
Best Regards
Martin
On 2013-01-23 13:42, ymarinov wrote:
adding RealName to the attr maps didn't help, i still get No User in
the
error logs.
i'll try to investigate further which field should i map fo
Hi Tom,
It is definatly possible to use the REST API with external auth as we
use it to run scheduled reports.
I've not used curl, all our scripts are in python.
I would guess that you are not providing the credentials correctly, the
following wiki page may help.
http://requesttracker.wikia
al.pm
with the relevant code, however having read the documentation for
v4.0.x this is also possible by
defining a new lifecycle.
If defining a new lifecycle is the best solution, where would I find
the information on how the default lifecycle
is defined?
Many thanks in advance.
Best Regards
Hi,
To answer part of my own question I see the default life cycle can be
found in RT_Config.pm.
Looks like my best option may be to copy the default over to
RT_SiteConfig.pm and modify it there?
Sorry about some of the noise.
Best Regards
Martin
On 2013-02-09 20:05, Martin Wheldon wrote
Hi Joop,
This functionality currently doesn't work in your version of RT. I know
that there is a patch to fix
this but has yet to make it into a release to the best of my knowlege.
This is functionality I would like to see, however I have worked around
it by writing a script that runs from cr
Hi,
Many thanks everyone for your responces, I'll give it a go at the
weekend.
Best Regards
Martin
On 2013-02-10 19:28, Thomas Sibley wrote:
On 02/10/2013 12:10 AM, Martin Wheldon wrote:
Hi,
To answer part of my own question I see the default life cycle can
be
found in RT_Conf
Hi Aaron,
I'm running Nginx with uWsgi in my lab environment and it seems to we
working well.
Here are the snippets of config I'm using.
server {
root /usr/share/nginx/www;
index index.html index.htm;
# Make site accessible from http://localhost/
server_name lo
Hi Bret,
It looks like you are missing a redirect/rewrite configuration on the
proxy to map requests from http to https.
Something like the following would be required on the proxy, obviously
if the client can access the real RT server this won't work
ServerName rt.damascusgrp.com
Hi Bret,
That should be
Redirect permanent / https://proxy.damascusgrp.com/
Best Regards
Martin
On 2015-07-14 18:40, Martin Wheldon wrote:
Hi Bret,
It looks like you are missing a redirect/rewrite configuration on the
proxy to map requests from http to https.
Something like the
Hi,
I would recommend installing a version of perl just for RT that is
seperate from the
system perl. I tend to use the version that the perl project considers
stable. Currently
v5.22.1 I believe.
Check out perlbrew for a nice easy clean way of installing a independant
perl version.
Best R
Hi Jerome,
The following google search came back with a tutorial which pretty much
describes the type of perl brew install that I carry out for RT.
perlbrew "request tracker" howto
Best Regards
Martin
Original Message
Subject: [rt-users] which Perl version should one use wit
Hi Janus,
Details of how to do this can be found in the documentation:
https://docs.bestpractical.com/rt/4.4.0/RT/Ticket.html#LoadCustomFieldByIdentifier
You need to load the custom field before accessing its value,
something like the following should work. Not tested I'm afraid.
my $cf = $Tic
Hi Raymond,
The following plugin may be what you are looking for.
https://metacpan.org/pod/RT::Extension::AdminConditionsAndActions
Best Regards
Martin
On 2016-03-22 13:49, raymond.teunis...@kpn.com wrote:
Hi,
I'm trying to find a way to add a custom scrip-condition, for when a
ticket is me
Hi,
You need to firstly pick your deployment method from the web deployment
documentation.
I go for the nginx option, but I would suggest you use Apache and
mod_fastcgi as lots of people on this
list seem to be using RT in that manner.
The following will install mod_fastcgi on your CentOS b
Hi,
It also says:
" # Set DocumentRoot as appropriate for the other content you want to
serve
DocumentRoot /var/www"
So to a path where your other content that you want apache to serve, I'm
afraid only you can
answer that question.
Best Regards
Martin
On 2016-04-25 10:18, Yanni wro
Hi,
The thing that stands out is that you seem to be trying to access the
site using https on port 8000,
however you haven't configured apache for https.
Could you also post the ./configure that you used with rt to the list
too please.
Best Regards
Martin
On 2016-04-26 09:40, Yanni wrote
Hi,
This is probably a issue with your web server configuration, you don't
mention what
you are using.
Researching the following may help:
Apache2 - LimitRequestBody
Nginx - client_max_body_size
Best Regards
Martin
On 2016-04-27 00:25, Liam Forbes wrote:
We are using RT 4.4.0 and appear t
Hi,
I don't mean to be rude, but read AND FOLLOW the README file included in
the RT tarball.
Best Regards
Martin
On 2016-04-27 10:15, Yanni wrote:
Hi
I did not use ./configure, I just did "make install" as described in
the documentation.
To make things simpler for me, I have now deleted my
Hi Yanni,
Have you managed to get RT working?
Best Regards
Martin
On 2016-04-27 10:33, Martin Wheldon wrote:
Hi,
I don't mean to be rude, but read AND FOLLOW the README file included
in the RT tarball.
Best Regards
Martin
On 2016-04-27 10:15, Yanni wrote:
Hi
I did not use ./conf
Hi,
IMO this is working correctly for the following reason, as far as the
user is concerned the
the custom field does not contain the specified value.
For this situation you would need somthing like:
Queue = 'General' AND Owner = 'Nobody' AND ('CF.{category}' exists AND
'CF.{category}' != 'o
Hi,
If you decide to retry a source install. You might want to look at
using perlbrew to install a stand alone perl and configuring cpanminus
as
described in the rt_perl documentation below will make life much easier.
https://docs.bestpractical.com/rt/4.4.1/rt_perl.html
I'm a big fan of Ubunt
Hi Alex,
I've not run a Debian packaged install for a long time, but looking at
the package dependancies
I think the following may help.
How did you do the package install? If you ran the following it should
just work.
$ sudo apt-get install request-tracker4 rt4-db-mysql
If however you just
Hi Alex,
No problem, glad you have it working.
Martin
On 2016-09-14 14:44, Alex Hall wrote:
Thank you! It's working now, and I see what you mean about the
rt4-db-* package installations. RT is finally running on our new
server!
On Wed, Sep 14, 2016 at 10:02 AM, Martin Wheldon
wrote:
Hi Alex,
Sounds like you may be looking for the external custom fields
functionality, please
see the link below for details:
https://docs.bestpractical.com/rt/4.4.1/extending/external_custom_fields.html
Best Regards
Martin
On 2016-10-10 15:15, Alex Hall wrote:
Hello list,
Another day, anot
Hi,
I'm not familiar with the DUO 2FA solution, but I think you may be
looking for callbacks in the login page.
The following should help:
https://rt-wiki.bestpractical.com/wiki/CustomizingWithCallbacks
I beleive the ones you are interested in are those below:
/Elements/Login CallbackName
Hi,
Using the Duo ldap proxy looks like a viable option too.
https://duo.com/docs/ldap
Best Regards
Martin
On 2016-10-17 13:37, Matt Zagrabelny wrote:
On Mon, Oct 17, 2016 at 7:45 AM, Kem Hartley
wrote:
RT Community,
I'm trying to setup 2FA, specifically Duo, with the RT login process.
Any help/pointers in the right direction would be much appreciated.
Thanks in advance
--
Martin Wheldon
Greenhills IT Ltd.
Telephone: 01904 238 454
Website: www.greenhills-it.co.uk
Greenhills IT Ltd. is a limited company registered in England and Wales.
Company Registration No: 06387214
Regis
Hi Malcolm,
You are missing the LDAP import configuration, which is separate from
the External auth config.
The following will help:
https://docs.bestpractical.com/rt/4.4.1/RT/LDAPImport.html
Best Regards
Martin
On 2016-10-19 13:37, Malcolm Galland wrote:
I've set up RT, and am testing i
Hi Malcolm,
Are you able to get any results from the LDAP server when you try the
same search
using ldapsearch from the commandline on the Debian box?
Something like:
ldapsearch -D LDAP_ACCOUNT -x -w -ZZ -H ldap://ggdc1.domain.int/ -b
ou=Production,dc=domain,dc=int "(objectClass=inetOrgPers
--debug
Running test import, no data will be changed
Rerun command with --import to perform the import
Rerun command with --debug for more information
Testing group import
Finished test
On Wed, 2016-10-19 at 14:09 +, Martin Wheldon wrote:
Hi Malcolm,
You are missing the LDAP import configuration
Hi Jeff,
If you examine the ticket history of the problem ticket it should tell
you what happened
for it to be set back to the "new" status.
Is it being reopened by a reply to a email from the pervious ticket
corespondance perhaps??
Best Regards
Martin
On 2016-10-25 16:00, Jeff Blaine wro
Hi Alex,
You may need to add the following to the end of your Email_Local.pm
file:
1;
Best Regards
Martin
On 2016-10-31 20:17, Alex Hall wrote:
Hi all,
Thanks for the responses, it's partially working. When I use my
Email_Local.pm, the server refuses to start, yet I have no errors.
Running
Hi Alex,
The file below contains a example of how to set the default values for a
queue.
share/html/Admin/Queues/DefaultValues.html
Looks like the SetDefaultValue method for Queues isn't documented or a
least I haven't found where, which seems odd
as I've always found RT to be very well doc
Sorry that should be DefaultValue, not SetDefaultValue.
Should read the question more closely :(
Martin
On 2016-11-02 09:10, Martin Wheldon wrote:
Hi Alex,
The file below contains a example of how to set the default values for
a queue.
share/html/Admin/Queues/DefaultValues.html
Looks like
Hi Tom,
Just tried this on my RT 4.4.1 install and it works fine, this is
probably this bug?
From the release notes of RT 4.4.1
* Fix searching for people associated with Assets (I#31546)
Best Regards
Martin
On 2016-11-03 00:01, Tom Robinson wrote:
Sorry, forgot to mentions I'm using RT4 v
Sounds like you need to clear the mason cache and restart RT.
https://rt-wiki.bestpractical.com/wiki/CleanMasonCache
Best Regards
Martin
On 2016-11-04 13:10, Stehlík Tomáš wrote:
Hello,
I have one stupid question - I am trying modify SelfService portal but
i am facing that changes into html
Hi Alex,
I'm guessing you are looking for full text indexing, further details can
be found here:
https://docs.bestpractical.com/rt/4.4.1/full_text_indexing.html
Best Regards
Martin
On 2016-11-07 13:57, Alex Hall wrote:
Hello list,
Some users at work are wondering if they can search ticket
Hi Maneesh,
We have a requirement of mapping users of a particular LDAP database
to a specific queue.
Just to clarify your first statement, do you require a particular set of
user accounts stored in LDAP
to only have access to one or more queues?
If that is the case then this can be achieve
Hi Maneesh,
I'm not familiar with OpenAM, but you should be able to get this to do
the authentication by either SSO cookie or getting the web server to
populate the REMOTE_USER variable.
The following may help...
https://docs.bestpractical.com/rt/4.4.1/RT/Authen/ExternalAuth/DBI/Cookie.html
Hi,
A quick google suggests that you may be looking for OpenAM web policy
agents
"Profile Attribute Fetch Mode"
Good luck..
Best Regards
Martin
On 2016-11-09 16:04, Martin Wheldon wrote:
Hi Maneesh,
I'm not familiar with OpenAM, but you should be able to get
Hi Tomas,
You need to assign the ShowAssetsMenu right to the relevant user/group.
Obvoiusly I'm making the assumption that the user is a Priviledged user.
Best Regards
Martin
On 2016-11-10 09:46, Stehlík Tomáš wrote:
Hello,
another simple question - how can I show articles / assets for
stand
Hi Tobi,
A ticket object has a type method that will return a string when called:
https://docs.bestpractical.com/rt/4.4.1/RT/Ticket.html#Type1
Something like the following should help:
if ( $self->TicketObj->Type ne 'reminder ) {
$self->TicketObj->SetStatus('open');
}
Best Regards
Marti
Your very welcome :)
Martin
On 2016-11-11 16:38, Tobias W. wrote:
Hi Martin,
thank you for your tip.
Now works fine!
Thank you and Best Regards,
Tobi
-
VON: Martin Wheldon
GESENDET: Freitag, 11. November 2016 12:31
AN: Tobias W.
CC: rt-users
Hi Alex,
I think the mysql configuration be "max_allowed_packet" rather than
"max_packet_size".
Best Regards
Martin
On 2016-11-14 13:54, Alex Hall wrote:
I should also say that I've already tried setting my MySQL
max_packet_size. 500M didn't do it, so I upped it to 5000M, restarting
the ser
Hi Alex,
You could try disabling the PriorityAsString as a test, as least it will
narrow down your problem space.
Best Regards
Martin
On 2016-11-14 21:15, Alex Hall wrote:
Update: still not working. I tried setting sql-mode to an empty
string, like it would have been in 5.5, and to all the
Hi Alex,
Sounds like you may need to clear the mason cache.
Best Regards
Martin
On 2016-11-15 15:34, Alex Hall wrote:
Hi all,
I've enabled FTS on the database, and restarted the server just to be
sure. I have this line in one of my config files:
Set( %FullTextSearch,
Enable => 1,
Ind
Hi Claude,
Your english is much better than my french :)
I've cc'd the RT users list as they may have additional suggestions.
The short answer is no I don't believe your problem is caused by TLS
bugs.
You seem to be mixing up the new RT 4.4 LDAP configuration syntax with
the older RT::Authen:
lAuth. Response: (0, No User)
(/opt/rt4/share/html/Elements/DoAuth:58)
[3605] [Tue Dec 6 07:58:02 2016] [error]: FAILED LOGIN for 20006583
from 10.1.179.71 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:826)
Thank you one more time.
Regards.
2016-12-05 23:35 GMT+01:00 Martin
pm:286)
[4109] [Tue Dec 6 10:22:50 2016] [debug]: Calling UserExists with
$username (20005528) and $service (My_LDAP)
(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth.pm:327)
2016-12-06 11:12 GMT+01:00 Martin Wheldon
:
Hi Claude,
Seems you already have a user in the RT database with the same email
ad
uth. Response: (0, No User)
(/opt/rt4/share/html/Elements/DoAuth:58)
[4109] [Tue Dec 6 10:22:50 2016] [error]: FAILED LOGIN for 20005528
from 10.1.52.222 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:826)
-
Regards
2016-12-06 12:04 GMT+01:00 Martin Wheldon
:
Hi Claude,
O
Hi,
You could either use another unique attribute i.e mail or add another
uid to each RT user prefixed by a letter.
dn: uid=123456,dc=my,dc=domain
uid: 123456
uid: x123456
Best Regards
Martin
On 2016-12-09 12:49, Joop wrote:
On 9-12-2016 13:38, Claude EDUMA wrote:
Hi Joop,
Thank you for
on)',
'tls' => { verify => "require", cafile =>
"/etc/pki/tls/mycorp_CERTIFICATE_CHAIN.crt" },
'net_ldap_args'=> [version => 3, debug => 8
],
'attr_match_list' => [
'Name' ,
'EmailAddre
Hi,
Sorry, please disregard my last response, the user account has been
found.
Could you post the RT logs please?
Best Regards
Martin
On 2016-12-09 13:44, Martin Wheldon wrote:
Hi,
Looks like a ldap acl issue, is your ldap search user able to access
the users mail attribute?
Best Regards
Hi,
You can modify the Ticket Owner dropdowns by using the UpdateObjectList
callback in Elements/SelectOwner,
you would remove all unwanted users from the list of objects passed to
this callback.
You possibly need to use the Modify callback in Elements/ShowUser too, I
suspect there are other
Hi Alex,
We drop ours in /opt/rt4/local/bin.
Martin
On 2017-01-04 16:13, Alex Hall wrote:
Hi all,
I'm just wondering if there's a conventional place to store scripts
that run crontool jobs? I've got one to notify people of old tickets,
but I'll be making more, now that this one is working. Tha
Hi,
If you are looking at modifying menus then the following will help.
https://docs.bestpractical.com/rt/4.4.1/writing_extensions.html#Adding-and-Modifying-Menus
Best Regards
Martin
On 2017-01-04 17:31, Alex Hall wrote:
I'm honestly not sure which file you want, but my guess is
share/ht
Hi Félix,
I've just tried to configure this on a RT 4.4.1 install using a custom
role and it seems to work fine.
Here is the process I carried out.
I've got 2 unprivileged users with a single queue, each being the owner
of multiple tickets in that queue.
I created a new custom role, then assi
from my iPhone
On Jan 5, 2017, at 06:08, Martin Wheldon
wrote:
Hi Félix,
I've just tried to configure this on a RT 4.4.1 install using a
custom role and it seems to work fine.
Here is the process I carried out.
I've got 2 unprivileged users with a single queue, each being the
own
uot;
But in my case, the users is a customer, and they never owner of the
tickets.
So, the users see only the tickets they are requestor.
I would like to provide to a set of user, the ablillity to see all
ticket requestor in the queue..
Felix.
Le 05/01/2017 à 16:00, Martin Wheldon a écrit :
Hi,
Hi,
You might want to checkout the perl module Regex::Common::Email::Address
Best Regards
Martin
On 2017-01-06 13:16, Petr Hanousek wrote:
Hello Jeffrey,
thank you, I'll try to implement it here. Wonder if someone has done it
before or if there is any plugin for this? Or (the best way) if som
Hi Woody,
What are you trying to achieve? IMO you are better off using the RT API
rather than hacking the database.
Best Regards
Martin
On 2017-01-10 11:53, Woody - Wild Thing Safaris wrote:
Hi all,
I was expecting to find a database table called "SavedSearches" but
there isn't one. I have
Hi Woody,
Check out the following tools:
rt-attributes-viewer
rt-attributes-editor
Both of these read/write attribute information.
Best Regards
Martin
On 2017-01-10 13:51, Woody - Wild Thing Safaris wrote:
Thanks Emmanuel,
I see the "Content" is encoded, which is why it didn't come up w
Hi Michael,
Line 183 of /opt/rt4/share/html/Asset/Search/Bulk.html seems to be the
problem, if you comment it out
the bulk update works.
# push @tmp_res, ProcessObjectCustomFieldUpdates( Object => $asset,
ARGSRef => \%ARGS );
I'm suspect that line 183 shouldn't be here as the customfields
Hi,
If you look in the Makefile.PL you will find somethink like this
requires_rt '4.0.0';
modify as required.
Can I suggest that you upgrade as v3.8 reached end of life in 2014.
Best Regards
Martin
On 2017-02-13 17:02, Vinicius Fagundes wrote:
Hi,
I'm starting to learn RT development. And
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