Re: help

[David Woolley]

On 02/12/2022 15:45, karter1900 wrote:

Hello I tried several times to create an account on pidgin but I can not 
connect on the network, can you help me understand how to use pidgin?


You don't create accounts on Pidgin;  you create them on a server, then 
configure Pidgin to access them.  There are many types of server that 
Pidgin can use, and for some of those types, there are many possible 
instance of servers.


Without knowing which type of server you are trying to connect to and 
which particular instance, it is difficult to provide much help.  In any 
case, none of the servers will be under control of the people who 
maintain Pidgin.


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Re: "Certificate Expired " notice

[David Woolley]

On 11/11/2022 17:17, Jack Sidebottom wrote:
Connection was lost and "Certificate expired" notice with opportunity to 
review, reject, or accept available. I accepted, but the certificate 
really needs to be renewed/updated.


Thanks for your untiring efforts to keep this venue available!


You seem to be under the misapprehension that the Pidgin community 
operates the venue you are talking about;  it doesn't.


Pidgin is a client that can access many different services, and this is 
a peer support forum, so is going out to users.


You need to work out which service you are using, and who manages it, 
then contact them about refreshing the certificate on their server.


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Re: SSL Certificate

[David Woolley]

On 24/10/2022 16:23, Sarah O. wrote:


We had a pop stating that our SSL Certificate had expired. How do we go
about fixing that?


This will be the certificate on the server, not anything that is under 
pidgin's control.  Pidgin is an, open source, messaging client that can 
work with many types of server, including some public services, so there 
is no simple answer to your question.


Also certificates have to be signed by a trusted third party (e.g. 
Verisign, or LetsEncrypt, or even your own corporate one).  Details of 
the procedure will also depend on which is being used.  (If you are 
FurnaceFilterKing, the trusted third party for your public web site is 
DigiCert Inc.  However, your internal server might be using the old 
branding and might have a different certifier.)




We need to add another account for an employee, how do we do that? Please
Reply all when replying back to this email.


Again, this is something that needs to be done on the server, not on 
pidgin.  Once you have created the account, you can then configure the 
new employee's pidgin to access it.


Also note that there is no formal support organisation for Pidgin.  This 
mailing list is answered by users.


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Re: Email Lists

[David Woolley]

On 07/10/2022 16:52, pid...@alexoren.com wrote:
The current archives are not searchable (or if they are, I could not 
find a way to easily search them), so I don't see a reason to keep them 
as they are.




I generally find Google is better at searching most sites than the 
sites' own search feature.


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Re: Email Lists

[David Woolley]

On 06/10/2022 17:39, Brian Morrison wrote:

Exactly like? So it's a mailing list manager...



I've used it in a high volume context, where I make several posts a day, 
and it seems to me that many of the features only make sense as a web 
forum.  I haven't looked at email, except for its notifications of 
tagged messages, and replies to my postings.


The problem I'd have with pidgin as anything but pure email format would 
be that it is very low volume.  I don't like web sites being able to 
intrude, with notifications.


Typically, what I find with support forums, is that the people making 
one time appearances, to ask a question, prefer forums, because they are 
fashionable, but those who stick around and answer tend to prefer 
mailing lists.  However both mailing list and forum camps can have a 
serious amount of religious fervour.


The risk with forums in high volume cases, is that they fragment, 
because lots of people want to own their own forum.  Historically, at 
least, the reason for actually providing forum infrastructure was 
targetting, although the Discourse ones I'm on are only used to 
advertise the company owning the official version of the OS software.


Even if mailing lists fragment, you can use mail filters to put them 
back together, albeit you still run the risk of the same question 
getting asked on all of them, and the complete answer being spread 
across them.


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Re: Important!

[David Woolley]

On 12/12/2021 04:45, pid...@alexoren.com wrote:

I don't think that SSH tunneling to the server qualifies as end-to-end.



And if you control the server well enough to provide the other ned of 
the tunnel, you are probably using XMPP which already uses TLS.


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Re: Important!

[David Woolley]

On 11/12/2021 11:09, mswcorp wrote:

How do I send encrypted messages on pidgin?


Insufficiently specified.

What IM services are are available to you?

Which of those do you trust not to abuse a man in the middle position?

Do you plan to operate your own server?

Do you need end to end encryption?

Do you need multipoint end to end encryption?

How much work are you prepared to put into sending a message?

What is the nature of the threat?

Are you concerned about traffic flow security?

I believe XMPP provides encryption to and from the server, but not 
within the server.  That is probably true for the supported services 
provided by commercial organisations, like Google.


I don't think any of the official plugins implements end to end 
encryption, but some third party ones might.


You can always encrypt off line, convert to uuencode or base64, and 
paste that into a message, or series of messages, for any text based 
service, but, on its own, will not give traffic flow security.


Please use a useful subject in future, so that other people can find the 
thread in the archives, and it doesn't look like spam in my mailbox.


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Re: Question about setting up Pidgin 2.13.0 using Debian 10 (Linux) to connect to Twitter

[David Woolley]

On 30/11/2021 20:16, James Henry McCoy Jr wrote:

I installed all the related plugins for Twitter into Pidgin - but when
I try to connect to Twitter (it defaults to OAUTH)... Pidgin keeps
saying "mbpidgin needs your pin for access".  Can anyone please tell me
what "pin" that Pidgin is asking for and where I can get that "pin"
please??


As far as I can tell, all the Twitter plugins are third party, so you 
should seek support from whoever provided the plugins you are using. 
The message will be from a plugin, not from Pidgin itself.


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Re: Problems with my account in pidgin

[David Woolley]

On 12/11/2021 22:37, David Woolley wrote:


For background on the concepts referred to above, 
<https://support.dnsimple.com/articles/what-is-ssl-certificate-chain/> 
may be useful.


Although I haven't translated and checked it, I think this Russian 
Wikipedia article also covers the concepts: 
<https://ru.wikipedia.org/wiki/%D0%A6%D0%B5%D0%BF%D0%BE%D1%87%D0%BA%D0%B0_%D0%B4%D0%BE%D0%B2%D0%B5%D1%80%D0%B8%D1%8F> 
(Цепочка доверия).


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Re: Problems with my account in pidgin

[David Woolley]

On 12/11/2021 13:40, 2...@tuta.io wrote:

15:38:16) dnssrv: Couldn't look up SRV record. DNS-имя не существует. (9003).a


This isn't an error.  The domain name you gave does not have SRV 
records, but it got beyond this point.



(15:38:52) nss: partial certificate chain


I was hoping someone more familiar with this aspect of Pidgin was going 
to answer, but really you need help from someone you trust, as this 
relates to the mechanisms that are used to ensure you are really talking 
to the server, not to an impostor who is then forwarding things to the 
server.


It appears that only IRC and XMPP use this.  I'm guessing that you are 
trying to access an IRC server run by voxi.ru, but if it is actually an 
XMPP one, please let us know.


The could mean:

1) someone is pretending to be the server and hoping you won't check 
properly or will override security warnings;


2) Pidgin never had the CA certificate needed to verify the server - was 
it working before;


3) The server has updated its server certificate which is now signed by 
a new CA certificate (you may want to check you have the latest  Pidgin 
and have current security updates for your OS - this might be the case 
if they were using a Lets Encrypt certificate, as there was a recent, 
relatively chaotic, retirement of one of their CA certificates;


4) The server has a certificate that is signed by an intermediate 
certificate, which they haven't sent to you, and which you didn't 
already have.


There will be differences in how to add a missing CA certificate on your 
side, depending on the OS, so you should tell us what that is, and as 
you shouldn't take information from lightly used mailing lists at face 
value, you really need someone you can trust to make sure that you don't 
compromise your machine by adding a certificate that you shouldn't trust 
to the extent necessary for your personal security needs.


For background on the concepts referred to above, 
 
may be useful.




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Re: Problems with my account in pidgin

[David Woolley]

On 12/11/2021 13:03, 2...@tuta.io wrote:

Every time I get this mistake. It`s logging in every time and got 
mistakehttp://joxi.ru/52a7QpOfgPlOQr


Generally account problems need to be taken up with the account 
provider, which is never the Pidgin support organisation.


Also, your report doesn't seem to be complete.  Please explain the 
expected behaviour and how the actual behaviour differs.  We know 
nothing of your service provider and how they should behave.


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Re: Fw: HELP

[David Woolley]

Please reply on list.  This is a peer support forum and works best when 
multiple people can see and check the answers.  Also people don't want 
to keep answering the same question, so it works best when people with 
the  same problem can find the answers by searching.


Pidgin supports a number of service types, and in some cases, 
particularly XMPP, a number of organisations provide those services, so, 
in those cases, it also provides the ability to configure the network 
address for the provider.


If Pidgin was provided for work or education use, the service provider 
is likely to be your employer or college.  More generally, if Pidgin was 
provided pre-configured, you should consult whoever configured the 
machine.  You couldn't configure it yourself without knowing the service 
provider.


Many of the mass market services have now been closed down, but in the 
past service providers for those included Microsoft, Yahoo and Google. 
I've lost track of which companies still provide public services with 
open protocols.


On 22/10/2021 16:25, sequoyahc...@yahoo.com wrote:
What do you mean "The Provider of the Service"  do you mean the internet 
provider or what


- Forwarded Message -
*From:* David Woolley 
*To:* sequoyahc...@yahoo.com ; support@pidgin.im 


*Sent:* Friday, October 22, 2021, 10:14:49 AM CDT
*Subject:* Re: HELP

On 22/10/2021 16:02, sequoyahc...@yahoo.com 
<mailto:sequoyahc...@yahoo.com> wrote:
 >  OK  a follow-up I have remembered the Password and can log into my 
Account on this computer but cannot login on the other 2 it shows this 
message - "incorrect username or password"  and won't allow me to log in 
now, what can I do to get it to allow me to log in?


You need to contact the provider of the service you are using.  Pidgin
is just a tool that passes the user and password on to the service
provider, and passes the provider's rejection back to you.  It doesn't
decide whether or not they are correct.

There isn't enough information for me to guess your service provider.


 >
 >      On Friday, October 22, 2021, 09:23:04 AM CDT, 
sequoyahc...@yahoo.com <mailto:sequoyahc...@yahoo.com> 
mailto:sequoyahc...@yahoo.com>> wrote:

 >
 >  I am needing help with a Password Problem, I have forgotten my 
Password for my account:  em-steven.d.rutherford
 > I am trying to get it entered into a couple of backup computers and 
cannot remember what it is, I have had them connected before but, they 
had lost power and internet connections during an office equipment move 
and now I cannot log in and get on Pidgin on those computers.

 >
 > Let me know what I need to do.  Thanks.




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Re: HELP

[David Woolley]

On 22/10/2021 16:02, sequoyahc...@yahoo.com wrote:

  OK  a follow-up I have remembered the Password and can log into my Account on this 
computer but cannot login on the other 2 it shows this message - "incorrect username 
or password"  and won't allow me to log in now, what can I do to get it to allow me 
to log in?


You need to contact the provider of the service you are using.  Pidgin 
is just a tool that passes the user and password on to the service 
provider, and passes the provider's rejection back to you.  It doesn't 
decide whether or not they are correct.


There isn't enough information for me to guess your service provider.



 On Friday, October 22, 2021, 09:23:04 AM CDT, sequoyahc...@yahoo.com 
 wrote:
  
  I am needing help with a Password Problem, I have forgotten my Password for my account:  em-steven.d.rutherford

I am trying to get it entered into a couple of backup computers and cannot 
remember what it is, I have had them connected before but, they had lost power 
and internet connections during an office equipment move and now I cannot log 
in and get on Pidgin on those computers.

Let me know what I need to do.  Thanks.


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Re: Issue with Pidgin text

[David Woolley]

On 01/10/2021 16:58, Pangea Office wrote:

We are having an issue where our pidgin messaging is
working for all but a select few numbers. Can you help us figure out why
for certain people our messages do not deliver?
(number: 818-335-9916)


You are missing rather important information, which makes me think you 
don't really understand what Pidgin is.  Most users of Pidgin do not use 
services for which a phone number has any meaning at all.  You need to 
tell us the service you are using.


Chances are that your problem is with that service and not with Pidgin, 
but if you need to pursue Pidgin, you will need to provide us with error 
messages, and the debugging logs it produces.


The only phone number based service I'm aware of is a South African one, 
but I haven't seen that mentioned in a long time.


I've taken the developer list out of the recipients, as cross posting is 
a bad idea on mailing lists and this doesn't seem to be on topic there.


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Re: Privacy - Removal

[David Woolley]

I am also not an administrator of anything in the pidgin.im domain, but 
I'd also note that there is FAQ entry on this subject:




On 13/08/2021 21:22, Michael Secord wrote:

Phil,

1) This is a community mailing list - not a company.
2) Only companies are required to comply with CCPA.
3) This wouldn't be a verified CCPA request, none of the information you 
provided matches the original information you cite - invalidating this 
as a CCPA request.

4) This isn't a valid CCPA request for deletion even if #3 wasn't met.

    The CCPA applies to for-profit businesses that do business in
    California and meet any of the following:

  * Have a gross annual revenue of over $25 million;
  * Buy, receive, or sell the personal information of 50,000 or more
    California residents, households, or devices; or
  * Derive 50% or more of their annual revenue from selling
    California residents’ personal information.

https://oag.ca.gov/privacy/ccpa

NOTE: I am not a administrator of this list, just a community member who 
also has had to deal with CCPA compliance.


Have a good day.

-Michael

On 8/13/2021 12:05, Phil Yang wrote:

Hello

I am kindly requesting we remove this page on the internet. My personal
information is public and I request to remove it as I am a California
resident

https://lists.pidgin.im/pipermail/support/2010-November/022440.html
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Re: about pidgin

[David Woolley]

On 03/08/2021 05:10, M Mn wrote:

Is there truly any way to text free over the internet? With one simple app 
without having to download a bunch of extra stuff that needs configuring too?


I assume by free, you mean except for what you are already paying to 
access the internet, and the references to extra stuff and configuration 
refer to stuff not included by your OS supplier and configuration you 
wouldn't have to do to use the internet in the first place, which are 
somewhat variable items.  What services you get as part of the standard 
bundle, with the OS, depends on what the OS developer things the market 
wants, as moderated, by any commercial interests they may have in 
operating infrastructure.


The biggest obstacle to point to point operation is actually that most 
people don't have a first class connection to the internet, but rather 
go through network address translation with an unstable public address.


In the early days of the internet, email would have provided this, and 
some early mass market ISPs (e.g. Demon in the UK) worked in a way where 
their customers had a first class connection to the internet, including 
for email.  However, with the mass market, came a move to storing 
mailboxes centrally and consumer mail programs only having second class 
access, using a single relay for all outbound traffic, and sucking 
incoming traffic from centralised mailboxes, rather than sending 
outgoing mail directly to the recipient's system, and accepting pushes 
of incoming mail direct from the sender.  The advent of spam supported 
this trend, as people started not to trust point to point routed email.


SIP, as used for VoIP, and also capable of text messaging, is similar. 
The protocol is quite capable of working point to point, but nearly 
everyone uses it via an internet telephony service provider, and uses 
phone numbers for addressing, not full user@domain addresses.  SIP 
implementations do tend to have some support for address translation, 
but can have trouble if the public address isn't stable.


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Re: Pidgin support list

[David Woolley]

On 08/12/2020 01:41, Stephen Marando wrote:


I am trying to scrub my email from google searches, and the last result
that comes up is the following link:
https://lists.pidgin.im/pipermail/support/2009-August/018658.html

Is there any way to get my e-mail removed from this listing, or delete it
altogether? It is super old so there doesn't appear to be anything I can do
about it myself.

I know this is an odd request, so thanks for taking the time. Hopefully
someone still monitors one of these e-mails haha.


It's not that odd, otherwise there wouldn't be a FAQ entry for it.  The 
answer is no (and you have just refreshed your email address on the 
list!).  See 
.


Please note that I am not a list admin and cannot manipulate even one of 
the list archives.


Normally I would copy this to you, at the same time as posting to the 
list, but I'll do that separately, to avoid a further copy of your address.


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Re: Unable to login to Pidgin

[David Woolley]

On 02/11/2020 06:07, Gaurav Tiwari wrote:

Hi Team,


There is no "team"; this is a peer support list.


I am not able to connect to Pidgin from my oracle mail id. I am using XMPP 
protocol for connecting.
Please help me resolve the issue.


I know of no regular contributor to this mailing list who has access to 
Oracle's internal XMPP servers.  You need to find the appropriate Oracle 
IT internal support person.


Standard response for Oracle users:

We are advised that people within the Oracle network can use 
 for more information; for 
outsiders, like us, it just redirects to the public home page.


Please explain to whoever should be supporting you why you went to the 
wrong place, and suggest how they could fix that in future.


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Re: Pidgin - 1 account was disabled because you signed on from another location:

[David Woolley]

On 01/11/2020 01:48, Arulraj Peter wrote:

I am getting the following error while logging into my pidgin


You can't log in to Pidgin; pidgin is just a client.  You are getting 
the message when logging into you instant messaging account.  As you are 
posting with an Oracle email address, our assumption would be that that 
is the internal instant messaging provided by Oracle to its employees. 
People on this peer support mailing list generally are not Oracle 
employees, and we have no access to information about Oracle's internal 
system, let alone any ability to control it.


The same general principle applies if you are trying to use any other 
instant messaging service, as, even though people may know about the 
service, they will have no ability to control its behaviour.


Standard response for Oracle users:

We are advised that people within the Oracle network can use 
 for more information; for 
outsiders, like us, it just redirects to the public home page.


Please explain to whoever should be supporting you why you went to the 
wrong place, and suggest how they could fix that in future.


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Re: Pidgin is not connecting

[David Woolley]

On 06/10/2020 07:56, Durgasai Deepika Naidu wrote:

I am Durga, I work at Oracle Chennai. Recently I installed pidgin but when I 
try to connect using my email address it is showing some error.

Kindly please look into the matter and reply at the earliest. Please find the  
screenshot of error attached.


This is is a peer support mailing list, for a piece of open source 
software.  We can give advice, but we cannot look into things.  In 
particular, we cannot look into Oracle's internal instant messaging 
services, as we have no access to them, and can only guess the nature of 
them.


It seems to me that your problem lies in connecting to Oracle's internal 
server, so you need to contact Oracle's internal people that manage that 
server.


Also note that the URL you provided redirects to 
, presumably because the general 
public have no access to the web server you used.


Standard response for Oracle users:

We are advised that people within the Oracle network can use 
 for more information; for 
outsiders, like us, it just redirects to the public home page.


Please explain to whoever should be supporting you why you went to the 
wrong place, and suggest how they could fix that in future.






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Re: Pidgin not working

[David Woolley]

On 22/06/2020 09:48, Gauri Sasturkar wrote:


I am from BA team and currently not able to see pidgin working for me. I 
changed my SSO password in the morning and since then it has stopped working, even 
though slack and outlook is still working.

Can you please help in this regard.


We can't help you because we are Pidgin users, who do not work for 
Oracle, not the people who support Oracle's internal instant messaging 
server.  Pidgin is only a client, so simply forwards passwords, etc., to 
the servers.


Standard response for Oracle users:

We are advised that people within the Oracle network can use 
 for more information; for 
outsiders, like us, it just redirects to the public home page.


Please explain to whoever should be supporting you why you went to the 
wrong place, and suggest how they could fix that in future.




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Re: Question

[David Woolley]

On 19/06/2020 08:00, DV Vig wrote:

I'm looking for a way to use pidgin chat on a mobile phone.
Could you please tell me if such a mobile application exists ?


Most IM services and protocols have mobile phone apps.  You would need 
to choose one for the particular service.  Pidgin would be irrelevant to 
that.


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Re: password change...Re-enable won't work

[David Woolley]

On 09/05/2020 08:43, Brandon Drake - NOAA Federal wrote:

I did a password change to my account and now it can't get back into
nwschat.  I'm using Pidgon but have tried chat live if that would matter.
I've tried to update and save my new password but still no success.  What
can I do to get this fixed?


You need to talk to the people who operate your account, which you have 
not identified in your posting.


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Re: Pidgin is not working

[David Woolley]

On 07/05/2020 09:59, Anurita Majumdar wrote:

Hi Team-


There's no team; this is a peer support mailing list.


I am not able to access my pidgin, it's showing the below error:


You are able to access pidgin.  What you can't access is the AOL instant 
messaging server.  Pidgin is just the client.


  


Error requesting https://api.screenname.aol.com/auth/clientLogin: Unable to 
connect to api.screenname.aol.com: SSL Connection Failed


AOL have closed down their service, so this will obviously happen if you 
try to access them!


If you are actually trying to access Oracle's internal service, please 
note that details of this are not in public domain, so you will need to 
contact your employer's own IT department, as people on this list do not 
have the information needed to help you.


Standard response for Oracle users:


We are advised that people within the Oracle network can use 
 for more information; for 
outsiders, like us, it just redirects to the public home page.


Please explain to whoever should be supporting you why you went to the 
wrong place, and suggest how they could fix that in future.





  


Could you please help me at the earliest.

  


Thank You-

Anurita Majumdar

Oracle

918041070104
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Re: Multiple Log Ins/Accounts

[David Woolley]

On 13/03/2020 14:06, Leigh Ann Taylor wrote:


We currently have one log in for pidgin. Can you tell me the process to get 
multiple log ins' for several members of our staff? Is there a way for each 
staff


Pidgin is only an agent.  You need to contact the people running the 
service you are using Pidgin to access.  We have no knowledge of that.


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Re: inquiry

[David Woolley]

On 10/01/2020 08:26, Blue Sky wrote:

hank you. I think that answers all:-)
I think someone else answered me as well, was that intentional...


There's no contact centre.  This is just a peer support mailing list, so 
if someone thinks they can add to an answer, they will do so.  Also 
there can be collisions between two people answering.


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Re: inquiry

[David Woolley]

On 10/01/2020 01:15, Blue Sky wrote:

is it encrypted, and what country is it headquartered under - I heard that 
makes a difference in privacy, that some countries eavesdrop ??


The application isn't encrypted.  There is no point as it is open 
source, so anyone can see how it works.


It supports encryption using the same sort of encryption library as used 
by most open source software, OpenSSL.


Headquartered is not a meaningful term for a lot of open source 
software, and I think that is the case for Pidgin; it is a distributed 
development by an informal group of people.


I think OpenSSL itself is managed from outside the USA, so, whilst 
Pidgin packages from the USA may be subject to US export restrictions, I 
imagine ones have been built outside the USA.


Of course the services themselves tend to be based in the USA, so will 
probably refuse connections from people assumed to be associated with 
embargoed countries, and might run unencrypted for others.


Some countries probably still ban the import of encryption software for 
use by their general public.


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Re: Need help in logging to pidgin account

[David Woolley]

On 17/10/2019 19:03, efic...@aol.com wrote:

Hello Customer Support,


There is customer support team; this is a public, peer support, mailing 
list!




Been using Pidgin for over a year or so already. Woke up this morning 
unable to log in as it says efipchen-disconnected, received unexpected 
response from http;//api.screennameaol.com/auth/clientlogin. I tried to 
create a new account and having no luck. Please help...


AOL closed down their AIM service in December 2017!

Note that Pidgin doesn't provide accounts, it simply allows you to 
access accounts with various services, but many of the service have 
closed down recently.


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Re: Having issues with XPP account logging in.

[David Woolley]

On 11/10/2019 18:21, Mike Summers wrote:
Something has changed?  Are we still able to connect in this way instead 
or in addiction to using #slack?




The people on this public, peer support, mailing list do not know 
anything about Oracle's internal XMPP servers.


We are advised that people within the Oracle network can use 
 for more information; for 
outsiders, like us, it just redirects to the public home page.


Please explain to whoever should be supporting you why you went to the 
wrong place, and suggest how they could fix that in future.


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Re: uninstall

[David Woolley]

I'm not in a position to verify this, but the first thing I would try is 
the standard messenger application technique of using the system tray 
menu to close it down.


If that doesn't work, try starting Windows in Safe Mode.

If that doesn't work, kill it with task manager.


On 17/09/2019 22:28, Dave Rice wrote:

Please send me uninstall instructions.

The typical Microsoft uninstall program cannot remove pidgin unless the 
program is not running.  How can I startup my computer without starting 
pidgin ?


Thanks,

Dave

Sent from Mail  for 
Windows 10



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Re: where is the option to know Admin of PIDGIN

[David Woolley]

On 26/08/2019 08:27, Pranay reddy wrote:
everyday my chats getting deleted after day usage, unable to check 
previous conversatrion which are needed.


Do admin have privilages to do this?



There is no administration for Pidgin; any administration is associated 
with the instant messaging service you are using.


Chat histories maintained by pidgin are held on your PC and are not 
controlled by even the service administrator.


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Re: Data Removal Request

[David Woolley]

On 05/08/2019 11:21, Wade Smart wrote:

Please note that I am not looking for instructions on how to delete my
account, I want you to delete all my data due to this request.


Reminds me of the judge who told the legal team - You put it out there,
you clean it up.

HAHAH These things always make me laugh -- further proof that those
who use really do have NO idea how things work. But in their defense,
it can get complex but .. a little reading would help. Actually - ANY reading
would.



The OP does actually have the right to request this of any entity 
storing data that is subject to the EU's GDPR.  However, I presume that 
the pidgin mailing list is operated outside the jurisdiction of that law.


I haven't looked at it in sufficient detail to see how it applies to 
information that will clearly enter the public domain.


My suspicion is that, if the archive were operated within the 
geographical coverage of the law, its operators would be required to 
remove all references to the data subject from their copy, but separate 
requests would need to be made to the controllers of other copies.


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Re: Username and Password

[David Woolley]

On 25/06/2019 15:46, jru...@mankatofreepress.com wrote:
Hello, My name is Jim Rueda, I work at the Mankato Free Press in 
Minnesota and I was using pidgin until recently until, somehow, I got 
booted and am unable to get back on because I don't know my username or 
password.  My email address is jr...@mankatofreepress.com


All pidgin does is to pass on whatever you provide to the server.  It 
doesn't care what the user and password are.  You need to contact the 
people who operate your server.



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Re: status offline

[David Woolley]

On 21/06/2019 19:50, Rogelio Mazariegos Correa wrote:
All my contacts show me offline, I move my status to available an it is 
not works,




You need to get support from your employer, who operates the server. 
Other users of Pidgin have no information about that and no access to it.


We are advised that people within the Oracle network can use 
 for more information; for 
outsiders, like us, it just redirects to the public home page.


Please explain to whoever should be supporting you why you went to the 
wrong place, and suggest how they could fix that in future.


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Re: Adding New Accounts

[David Woolley]

On 13/06/2019 20:09, Ferguson Family Medical wrote:
I need to add new accounts and do not have any idea what to place in the 
fields.


I have a Hotmail, Gmail and Yahoo to add.



Yahoo, at least, shut down their instant messaging almost a year ago, 
and the others are names of mail services, rather than any instant 
message service they may still be running.  (Google is shutting down, or 
has shut  down, Google Talk, in favour of Hangouts, and Pidgin only 
supports Google Talk.)


I'm wondering if you are trying to use email addresses as log in names, 
on some other instant messaging service, but I don't see how we can 
guess which that one is.  If that is the case, you might be better off 
asking that service's administrators.


It may also be that you are confusing email and instant messaging.

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Re: to set up my pidgin at five star call centers sioux falls

[David Woolley]

On 10/06/2019 23:16, Frances Chilimidos wrote:
I am trying to get my pidgin set up for work. Not sure if there is 
anything else that I am supposed to do says that I cannot get set up 
with the server since other software is blocking my connection.  What 
should I do about this?




At a guess, the other software is a firewall, possibly part of an 
anti-virus package.  In that case, you need to contact the people who 
operate the server to find out the nature of the server and what it 
requires of firewalls, then configure the firewall to remove the block.


There is not enough information here to be more precise.  Even the exact 
text of the error message might help.


You need to understand that Pidgin is a multi-protocol client, and most 
failures depend on the protocol used by the server.


If you have been told to use Pidgin by your employer, you need to get 
support from their internal IT support people.


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Re: Reddit?

[David Woolley]

On 31/05/2019 01:14, Gary Kramlich wrote:

For awhile now I've been trying to think of an easier way for people
to reach out to us and get support that didn't include joining irc or


People don't have to join the mailing list (although responders need to 
remember that and also that they will not reply to the list, unless 
Reply-To is used).




joining the email list.  So after a bit of searching we decided to
give reddit a try.  We still have some customizing to do, but feel
free to check outhttps://reddit.com/r/pidgin.


If you really must use a forum, use a forum provider with whom most 
people already have an account.  I consider having to set up an account 
(and track passwords) a significant obstacle.



They're very low traffic and require more
than zero effort to keep them running/spam free.


Forums also need a lot of effort to control spam, although the spam 
style is different, as the primary objective is normally to feed links 
to search engines.


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Re: Internal server error on trac login

[David Woolley]

Pidgin doesn't provide a contact address for the server administrator, 
because only you, or the person who told you how to configure it, will 
know it.  Pidgin is just doing what it is told to do, and for that it 
doesn't need to know which human looks after the server.


As such you are going to have find that information by other means.

No-one involved with pidgin can help you with the server you are using, 
especially when you haven't told us what it is, so even if someone on 
the list uses the same server they will not realise that.  In general, 
no-one on this list has any authority to look at the many servers that 
are use with Pidgin.



On 27/05/2019 23:06, Luiz Angelo Daros de Luca wrote:

Hello,

I'm trying to login in pidgin. Once I try a password that might be
correct (I'm not sure), I get this error msg:

Internal Server Error
The server encountered an internal error or misconfiguration and was
unable to complete your request.

Please contact the server administrator, [no address given] and inform
them of the time the error occurred, and anything you might have done
that may have caused the error.

More information about this error may be available in the server error log.


I also tried to reset password, but it cannot match my login/email
(although I have bug report emails that match my login/email)

Can someone take a look?

Regards,

---
  Luiz Angelo Daros de Luca
 luizl...@gmail.com

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Re: Windows Application Issue | pidgin | REF # 21077973

[David Woolley]

ICQ have terminated support for an old protocol.  For further 
information see 
 
 or look at the mailing list archive.


On 11/04/2019 19:20, Lei Zhang (Axelerate LLC) wrote:

Dear Windows developer,

I’m a program manager in the Partner App Experience Team at Microsoft. 
We work with Microsoft’s test organization to notify developers when 
issues have been identified in their applications during routine 
internal testing. We’re reaching out to notify you of a potential issue 
in one of your applications.


The issue details are below. Our goal is to work with you to address 
this issue and to understand what your expected timeline to address this 
issue might be. If you have any questions about the details below or 
have already addressed this issue in a forthcoming update, please let me 
know.


*Account*



pidgin

*Product*



Pidgin

*Reference #*



21077973

*Issue*



*'Unable to Connect to BOS server.Connection Refused' message is 
observed when try to Login to the Application*.


Environment: Desktop
OS build: 18362, 17763

OS: Windows 10

App version: 2.1.3.0

Repro Steps:
1. Install the Application.
2. Launch the Application.
3. Go to Accounts.
4. Select ICQ and login to the application.

5. Observe.

Actual Results:
Connection refused message is observed while Login to the application.

Expected Results:
Should be able to Login to the Application.

*Resource*



For any questions on app development (or) submission on windows, contact 
Windows Dev Center. https://developer.microsoft.com/en-us/windows/support




Thank you for your continued support of Windows!

Regards,

cid:iconId



AppEngage Team
Outreach and Engagement | Partner App Experience
EMAIL appeng...@microsoft.com


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Re: MV LEONOR - CHAT UNABLE

[David Woolley]

Whilst Pidgin might be a tool for accessing the system you refer to, it 
is not the system.  You need to find and contact the people who actually 
run that system.


On 10/04/2019 20:51, MV LEONOR wrote:

DEAR SIR, GDAY.

FYG, OUR SITE CAN NOT CONNECT TO THE SYSTEM. COULD U PROVIDE ME SOME 
INFORMATION ABT THIS PROBLEM?
leonor@193.92.78.104/leonor disconnected

BRGDS/MASTER

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Re: Connect ICQ

[David Woolley]

See 



You are attempting to use ICQ in a way for which they have just 
withdrawn support.


Also look at 
 where you 
will see that this is the topic of the monty.


On 03/04/2019 16:10, Empire Team wrote:
Hello. How to i make do connect icq from pidqin? When I try to connect 
to the CQI, I get the error: The connection to the server has been lost: 
the remote host has lost the connection.

The password is correct, I checked.
Thanл u

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Re: help

[David Woolley]

Pidgin is simply repeating the message that icq.net sent.

On 30/03/2019 18:24, aleksei karpov wrote:
but I turn off and wait anyway the error repeats itself. you do not know 
what it is? as iqq operators will tell me if i use a third-party 
program. ie your pidgin. they will tell me to use the icq program. 
understand?



Суббота, 30 марта 2019, 23:18 +05:00 от David Woolley
:

On 30/03/2019 17:40, aleksei karpov wrote:
 > An unexpected response was received from
 > https://api.login.icq.net/auth/clientLogin: Ratelimit
 >
 > what does it mean help please?
 >

You will need to ask icq.net's operators, but rate limiting generally
means that there have been excessive numbers of attempts to do
something, and a proportion of those are being rejected without
attempting to process them further than an immediate rejection.



--
aleksei karpov

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Re: help

[David Woolley]

On 30/03/2019 17:40, aleksei karpov wrote:
An unexpected response was received from 
https://api.login.icq.net/auth/clientLogin: Ratelimit


what does it mean help please?



You will need to ask icq.net's operators, but rate limiting generally 
means that there have been excessive numbers of attempts to do 
something, and a proportion of those are being rejected without 
attempting to process them further than an immediate rejection.


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Re: help

[David Woolley]

See <
On 30/03/2019 07:29, aleksei karpov wrote:

please tell me. how to save a backup? which folders to transfer and where?



See 
 
or 
 
as appropriate to your system.


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Re: Pidgin on iphone

[David Woolley]

On 14/03/2019 16:13, bestd...@aceimports.com wrote:
Hi , this is a great software , is there any way to have incoming 
massage notifications on Iphone? Or send and receice both on PC and Iphone?


Apple's policies mean that many open source software developers will not 
develop for it, and that includes the Pidgin developers.


Also Pidgin is designed to run with a GUI library that is really 
intended for bigger machines.


You may be able to use other software to access your IM services on 
iPhone, but without knowing which service or protocol is used, it would 
be difficult to make suggestions.


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Re: pidgin on iphone

[David Woolley]

On 10/01/2019 04:46, Anagha Shah wrote:


Is there any app for iphone using which I can login to pidgin?


Pidgin is a client, so it logs in to things.  You cannot log in to it.

You appear to be an Oracle user, but Oracle do not publish details of 
their internal servers.  We suspect it is XMPP based and there are XMPP 
clients for iPhone.  Pidgin will not be ported to Apple ecosystem 
products because the developers consider that Apple Store policies are 
incompatible with open source licences.


Standard response for Oracle users:


We are advised that people within the Oracle network can use 
 for more information; for 
outsiders, like us, it just redirects to the public home page.


Please explain to whoever should be supporting you why you went to the 
wrong place, and suggest how they could fix that in future.


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Re: why can not I access my account ?

[David Woolley]

On 07/01/2019 16:45, pula mea wrote:

why can not I access my account ?



There is absolutely no way anyone on this peer support mailing list can 
answer that question on the information given.


The best people to ask are probably the people that operate your 
account, but there is no information in your report which would give us 
a clue as to who they are.


In practice, to make a start, we would need the exact error message and 
the Pidgin debug log contents.


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Re: Not able to connect pidgin after window 10 update

[David Woolley]

On 26/11/2018 04:36, Nagarjuna Kanamarlapudi wrote:



   I am not able to connect pidgin after window 10 update. Always I am 
getting below error. Could you please help to resolve below issue


Error requesting https://api.screenname.aol.com/auth/clientLogin: Unable 
to connect to api.screenname.aol.com: SSL Connection Failed


Most enquiries from Oracle employees are about accessing their in house 
IM system.  Are you sure you haven't, somehow, selected completely the 
wrong service type.


If you do want to access the in house system, the people on this peer 
support list cannot help you, as we have no access to Oracle's 
infrastructure.  We believe it is XMPP based.


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Re: Unable to Login Pidgin

[David Woolley]

On 05/11/18 11:09, Rajanikanth Naga wrote:

Hello Team,


There is no team.  This is a public peer support mailing list.



I am unable to login Pidgin . Could you please help me to resolve this 
issue.


It is never possible to log in to Pidgin, although you can log in to an 
instant messaging service using Pidgin.  In this case, we assume, as 
with all misdirected requests from oracle.com addresses, that your 
employer operates that service, but no-one on the list has access to it, 
or even certainty about what sort of service it is.



We are advised that people within the Oracle network can use 
 for more information; for 
outsiders, like us, it just redirects to the public home page.


Please explain to whoever should be supporting you why you went to the 
wrong place, and suggest how they could fix that in future.


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Re: Registration

[David Woolley]

The 403 has come form oday.ms (or possibly from some TOR related 
server).  Asterisk is just passing on the bad news.


On 17/10/18 10:34, Cooper Webbe wrote:
I’m not to sure what you mean by my instant messagaing service but I am 
trying to create a jabber account for the 0day forum on tor onion 
browser. It tells me that the protocol I need to select is XMPP and the 
Domn is 0day.ms <http://0day.ms> I’m not to sure what else I’m doing wrong



On Wed, 17 Oct 2018 at 6:38 pm, David Woolley 
mailto:for...@david-woolley.me.uk>> wrote:


On 17/10/18 08:17, Cooper Webbe wrote:
 > I receive and error 403 whenever i try to register, what am i
doing wrong?

Error 403 comes from your instant messaging service, not from Pidgin.
You will need to ask them, but generally it means you are not
allowed to
use the service, e.g. you've entered the wrong password.

There is not enough information here for anyone from the service to
work
out what is wrong, but we can't even work out which service you are
trying to use.



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Re: Registration

[David Woolley]

On 17/10/18 08:17, Cooper Webbe wrote:

I receive and error 403 whenever i try to register, what am i doing wrong?


Error 403 comes from your instant messaging service, not from Pidgin. 
You will need to ask them, but generally it means you are not allowed to 
use the service, e.g. you've entered the wrong password.


There is not enough information here for anyone from the service to work 
out what is wrong, but we can't even work out which service you are 
trying to use.


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Re: iOS App

[David Woolley]

That is a cyber-squatted domain, not a service.  I'm not going to look 
any further, as such domains tend to be high risk for malware infections.



On 11/10/18 20:53, Alan Zaharia wrote:
The service that I wanna get to is Anonamouse.net and is a Audiobook and 
what is the protocol


Get Outlook for iOS <https://aka.ms/o0ukef>

*From:* David Woolley 
*Sent:* Thursday, October 11, 2018 5:40:40 AM
*To:* Alan Zaharia; support@pidgin.im
*Subject:* Re: iOS App
On 10/10/18 21:23, Alan Zaharia wrote:


Do you have Pidgin for iOS app?



No.  The Apple App Store policies are considered incompatible with open
source software and Pidgin uses the GTK+ GUI library which I don't
believe exists for IOS, in part for similar reasons.

I think it is also the case that Pidgin assumes the use of a mouse.

What service are you trying to access, or what protocol are you trying
to use?  There may be IOS applications that are compatible with these.



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Re: iOS App

[David Woolley]

On 10/10/18 21:23, Alan Zaharia wrote:


Do you have Pidgin for iOS app?



No.  The Apple App Store policies are considered incompatible with open 
source software and Pidgin uses the GTK+ GUI library which I don't 
believe exists for IOS, in part for similar reasons.


I think it is also the case that Pidgin assumes the use of a mouse.

What service are you trying to access, or what protocol are you trying 
to use?  There may be IOS applications that are compatible with these.


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Re: authorization Ivan Mejia Oracle

[David Woolley]

You need authorisation for Oracle's internal server, not the app.  Only 
Oracle can provide that authorisation.  No-one on this public, peer 
support, mailing list, for the client you are using, has access to 
Oracle's internal systems.


Standard response to Oracle employees follows:

We are advised that people within the Oracle network can use 
 for more information; for 
outsiders, like us, it just redirects to the public home page.


Please explain to whoever should be supporting you why you went to the 
wrong place, and suggest how they could fix that in future.




On 09/10/18 22:37, Ivan Mejia wrote:

Good Afternoon

I Can’t get access to the app I ask for your assistance. I’m currently 
Not-Authorized and when I click for re-enable comes out the next sign: 
“Error requesting https://api.screenname.aol.com/auth/clientLogin: 
Unable to connect to api.screenname.aol.com: SSL Connection Failed”


Thank you for your help

Cordialmente,

Oracle 
Ivan David Mejia | Business Development Consultant

Phone: +(57) 1 6511677   |
OracleDigital
Oracle Colombia | Calle 127A No. 53A-45 Piso 8 Bogotá



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Re: disconnect/unable to connect

[David Woolley]

With whom do you hold your account?  If a private service, which 
protocol do they use?


What error messages appear?

What does the debug log show (remember this is a public mailing list)?


On 16/09/18 13:51, Rajiv Chhetri wrote:
*/_Hello,I am new in pidgin.My Account is disconnecting or unable to 
connect to server.I modify account many time but my account cannot 
connect._/*



*/_Need help._/*



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Re: E-mail

[David Woolley]

I'm afraid the answer is no, see 
.


On 12/09/18 18:26, Franz Paulusz wrote:
I sent out an e-mail about an hour or two ago with regards to an issue 
with Pidgin on Win 10.
Can that e-mail/thread/entry be deleted? I did not realize it opens to a 
public forum.




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Re: Query] Mobile Pidgin

[David Woolley]

On 27/08/18 01:53, Sun-Young Hahn wrote:

Hello Team,


There is no team.  This is a public peer support mailing list.


Where can I get the information how to install/use Pidgin mobile(Glaxy & 
iPhone) version?


Or rather you have the wrong team.  You want one of Oracle's IT support 
teams, as you want a mobile client compatible with Oracle's intranet 
instant messaging server.


Pidgin itself only works on platforms that support the GTK+ GUI library, 
which tend to be platforms with mice, but Pidgin is one of many IM 
clients and, given our guess that Oracle are using XMPP, there should be 
several mobile device clients that will work with Oracle's IM service.


We are advised that people within the Oracle network can use 
 for more information; for 
outsiders, like us, it just redirects to the public home page.


Please explain to whoever should be supporting you why you went to the 
wrong place, and suggest how they could fix that in future.


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Re: Getting unable to connect to api screen name

[David Woolley]

On 22/08/18 14:49, Mary Lawler wrote:


*Mary Lawler  | OracleConsulting Services**  | Resource Analyst


If you are trying to access Oracle's internal service, you have the 
wrong service type selected.  Whilst we believe the correct type is 
XMPP, no-one on this peer support list has any access to Oracle's 
internal services, and you need contact an appropriate Oracle IT person.



We are advised that people within the Oracle network can use 
 for more information; for 
outsiders, like us, it just redirects to the public home page.


Please explain to whoever should be supporting you why you went to the 
wrong place, and suggest how they could fix that in future.


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Re: Getting unable to connect to api screen name

[David Woolley]

AOL have permanently closed their instant messaging service.  Pidgin 
will work with some other services although you obviously need to ensure 
that your correspondents also move to the same service.


https://help.aol.com/articles/aim-discontinued

On 22/08/18 14:49, Mary Lawler wrote:


I am getting this error message.
Any ideas on how to resolve?

I am connected to VPN. I already rebooted, still same message.
--
Error requesting https://api.screenname.aol.com/auth/clientLogin: Unable 
to connect to api.screenname.aol.com: SSL Connection Failed


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Re: Install Pidgin on MacOS High Sierra

[David Woolley]

On 01/08/18 11:33, Tamer Zidan wrote:
I need our support to share with me a video or a guide on how to install 
and configure Pidgin on my Mac.




As it says here:  the Pidgin 
community does not provide support any port of Pidgin onto the Mac, and 
recommends Adium (which it also doesn't support) instead.


However, we have come to the conclusion that Oracle users don't know the 
difference between Oracle's internal instant messaging service and the 
Pidgin client that their PC users typically use to access it.  It is 
quite likely that you are really asking how to access that service from 
the Mac.  Oracle have released no details of their internal service to 
us, so we cannot help with configuring any client for that service, 
beyond the following:


We are advised that people within the Oracle network can use 
 for more information; for 
outsiders, like us, it just redirects to the public home page.


Please explain to whoever should be supporting you why you went to the 
wrong place, and suggest how they could fix that in future.


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Re: Pidgin for Blackberry OS Smartphone

[David Woolley]

On 26/07/18 23:02, Kevin Butler wrote:

[ No contents. ]


I'm guessing that the intended question was whether there is a version 
of Pidgin for the Blackberry, but the question you should have asked is 
something like one of:


Is there an XMPP client for Blackberry?

Is there a multiprotocol IM client for Blackberry?

Is there an app for Blackberry that uses libpurple.

Pidgin uses Gtk+ as its GUI widget library, and I'm not aware that that 
runs on Blackberry.  In fact I'm not sure that it runs on anything that 
does have mouse buttons or equivalents.


I don't know if Blackberry supports C shared libraries, so I'm not sure 
if a libpurple based app is possible.


See .

"xmpp blackberry" seems to return some good looking hits.

I couldn't find any obvious multiprotocol clients, but I didn't try hard.

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Re: hi

[David Woolley]

On 17/07/18 18:24, Deb Fernicola wrote:

I cannot view buddies and also cannot log on.



Your problem is with your employers' server, not with Pidgin.  You will 
need to contact your employer.  We have no access to their systems, and 
can only guess what sort of system them are.


We are advised that people within the Oracle network can use 
 for more information; for 
outsiders, like us, it just redirects to the public home page.


Please explain to whoever should be supporting you why you went to the 
wrong place, and suggest how they could fix that in future.


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Re: Pidgin 2.13.0

[David Woolley]

On 16/07/18 09:58, David Balažic wrote:
In spite of the signature, Windows gave me a warning. Something like 
»This file is not downloaded often«.


If the version has just been launched, that will be perfectly true.

Actually, I associate such messages with virus checkers, rather than 
Windows.


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Re: disconnected

[David Woolley]

On 11/07/18 09:05, Павел Резник wrote:
Hello, installed the program, but it constantly shows disconnected. What 
could be the problem?


According to the screen shot, you are trying to a use a service, AOL's 
AIM, that no longer exists.


Next time, please provide details of the service in the text of your 
message, not just in the screen shot.


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Re: buddy not authorized

[David Woolley]

On 08/06/18 19:49, Susan Pace wrote:
I have a buddy not authorized.  I tried right clicking the buddy to 
reauthorize, but that didn’t work.  How do I get the buddy authorized?


This is a public, peer support, mailing list, supporting free software. 
You cannot expect quick responses.  You asked essentially the same 
question with only ten minutes in between.


You haven't told us which service you are attempting to use, and if that 
is not a well known public service, how it accessed (in particular the 
protocol used), but my guess is that you need to contact the people 
running the service as this is likely to be the result of their policy 
on how they operate the servers, and nothing to do with Pidgin.


Even for public services, there may be more than one protocol, and some 
may involve specific plug-ins.


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Re: GDPR

[David Woolley]

On 27/05/18 15:50, Original wrote:
Please how do I accept the GDPR agreement? I got it some days ago and 
accepted it once then ignored it the other times since I have already 
accepted it. Now I got a problem I cant communicate with my buddies. 
Please kindly resend to me. my jabber is dond...@lightwitch.org THANKS.




You might have got one from Jabber but you didn't get one from the 
people on this list, unless they just happen to also work for Jabber.


Pidgin is a client.  The developers of Pidgin, and other users, have no 
personal data about you.


(For those outside the EU, GDPR is General Data Protection Regulation, a 
new law that came into force on Friday.)


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Re: Pidgin issues

[David Woolley]

On 19/05/18 18:07, Todd Michael wrote:

I am trying to use my Pidgin account on my laptop running windows 10. It is the 
same operating system as at work. For some reason even with all the same 
settings I can’t enable my account. Any idea what I can do to fix it ?



You don't have a Pidgin account.  Pidgin is only a client.  It can be 
used with many different types of account.  To even start attacking the 
problem, we would need to know the type of account.


If it is a corporate account (do you, by any chance, work for Oracle?) 
we are unlikely to know the specifics of how your employer sets up their 
service.


As well as the type of service, we would need details of the errors, 
and/or the contents of the debugging log.


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Re: how do i get pidgen IM to start when I turn my machine on

[David Woolley]

On 04/05/18 18:11, Jacqueline Jenna wrote:
I would like to have it automatically start when I turn my machine on 
instead of manually starting it.  thx,  jj


The same as any other application on your operating system, see 
.


(You appear to be using some version of Windows, but the method, for 
Windows, seems to have changed, recently.)


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Re: I am offline for other users but for me I am avaialble

[David Woolley]

On 27/04/18 13:49, Cristina Savu wrote:

Please can you check why I am offline for other users but for me I am 
available?


I'm afraid no-one on this public, peer support, mailing list can do so, 
as we have no access to Oracle's internal servers.


We are advised that people within the Oracle network can use 
 for more information; for 
outsiders, like us, it just redirects to the public home page.


Please explain to whoever should be supporting you why you went to the 
wrong place, and suggest how they could fix that in future.


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Re: iphone

[David Woolley]

On 24/04/18 12:10, Joseph Quagenti wrote:

Hello , Do you have a version available for the iphone os 11?

Please see my previous reply to an Oracle user asking about iPhones 
.  The 
answer is that you need to use an iPhone XMPP client.


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Re: 404 Remote server not found.

[David Woolley]

On 18/04/18 23:06, Stanley Williams wrote:

In the last hour my self and all other employees here that use pidgin 
are getting the same response. Please advise if this is on our end or 
yours and how can i fix this.


The Pidgin open source community does not provide another end, i.e. we 
do not provide an instant messaging service. only PC software that can 
be used to access other people's servers.


However the fact that multiple people are getting an error suggests that 
the real other end of your system is the source of the problem.  As you 
refer to employees, I assume that other end is a server operated by your 
employer.  I'd suggest contacting their IT department.


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Re: Enhancement Request

[David Woolley]

On 12/04/18 13:48, Hemantha Vasudevachar wrote:

Hi Team,


There is no team.  This is a public, peer support mailing list.



I have an enhancement request. Please add an option to send screenshot 
instantly from Pidgin (not attaching the file).




I'm not sure if Pidgin accepts wish list items, but if it does, the 
correct place to submit them would be the bug tracker.  Even better 
would be to submit suitably licensed code patches.


There do seem to be some wish list reports there, with subjects prefixed 
"Wishlist:".


This mailing list is probably not particularly well frequented by people 
actively donating code.


PS.  I presume that your mention of Jabber means that Oracle's internal 
server is an XMPP one.  We get a lot of requests form Oracle employees, 
that should have gone to the people that maintain the server.  Anything 
you can tell us about that server may help in future.  I think we even 
had to guess it was XMPP.


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Re: Query

[David Woolley]

There is no iPhone build of Pidgin.  It needs the GTK+ graphics library, 
which is really a desktop library.  There is also some reluctance, in 
the open source community, to develop software for iPhone, given the 
iPhone app store policies.


If you can find the technical details of the service that your employer 
uses, which you will need to do from your employer, as the don't tell 
the Pidgin users outside of Oracle, who respond to this list, you should 
look for iPhone applications that are compatible.


We assume that Oracle uses XMPP, and Google came up with this 
 
when I searched for one.


On 09/04/18 20:26, Madhur Pareek wrote:

Hi Team,

Is it possible to download pidgin on Iphone?


Thanks and regards,*
*
cid:image001.png@01D1A44E.FF6A0E80
**Madhur Pareek | TASC Hotel Implementations – Contractor
Phone: 1667-786-5806
OracleHospitality


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Re: Emoticons

[David Woolley]

On 17/03/18 15:59, Lohit Challapalli wrote:

*Dear PIDGIN Team,*


There is no pidgin team.  This is a public, peer support, mailing list.



We would like to have more emoticons in PIDGIN, which we are using at 
Oracle. May be you can take a few from WhatsApp / FB Messenger!


The choice of emoticons may well be limited by Oracle's, instant 
messaging server, so please tell us what that is, and by the fonts 
installed on your clients.




Especially we would like to have some emoticons to appreciate the folks, 
say ‘claps’!



U+1F44F  

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Re: Send a message from command prompt

[David Woolley]

Did you really mean *from* pidgin?  If you are sending *to* pidgin, it 
doesn't matter how you send to the xmpp server, as pidgin will be on the 
far side of the server.  It looks to me that Pidgin has no command line 
send option.


A quick google came up with sendxmpp 
, but that 
might not be compatible with your OS.


I suspect it might be possible to script finch to do this, by 
redirecting its standard input.


On 08/03/18 13:59, muhammed masood wrote:


I would like to know how to send a message from command prompt to pidgin 
the protocol being used is xmpp.

The version being used is pidgin 2.10.1



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Re: Offline message activation

[David Woolley]

On 21/02/18 13:31, Rajeshwari Hiremath wrote:

Hello Team,


There is no team; this is a public, peer support, mailing list.



I want to get offline messages through mail, how do I activate it or 
where do I change settings in pidgin.


This is not a function performed by Pidgin; you will need to contact the 
people who run the instant messaging server that you use.  It is 
rumoured that Oracle have an XMPP server on their intranet.


My standard response follows:

We are advised that people within the Oracle network can use 
 for more information; for 
outsiders, like us, it just redirects to the public home page.


Please explain to whoever should be supporting you why you went to the 
wrong place, and suggest how they could fix that in future.



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Re: Pidgin Log in issue

[David Woolley]

On 13/02/18 21:54, Cece Wang wrote:


My pidgin account does not work properly. I could not log in and it 
keeps showing disconnected, also, I cannot see others in my buddy list, 
could you help to solve the issue?


You don't have a pidgin account, as there is no such thing as a pidgin 
account.  You may have an account on Oracle's instant messaging server, 
which is probably XMPP based, but the people on this peer support list 
are not Oracle employees, or contractors, and have no access to this 
server.  They just get annoyed by every other support request being from 
an Oracle employee who cannot work out the proper place to get support 
for Oracle's infra-structure.


My standard response follows:

We are advised that people within the Oracle network can use 
 for more information; for 
outsiders, like us, it just redirects to the public home page.


Please explain to whoever should be supporting you why you went to the 
wrong place, and suggest how they could fix that in future.





Thank you,


*Cece Wang*| _cece.wang@oracle.com_
OracleCorporate Tax - Audit Department
5805 Owens Drive | Pleasanton, CA 94588

+1 (925) 694-3562



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Re: Pidgin - error message below - i am connected

[David Woolley]

I just replied with the attached to another Oracle user who doesn't know 
the difference between pidgin and Oracle' internal server.



On 22/01/18 16:44, Viviane Mclean wrote:

Lost connection with server: Remote host closed connection.

Oracle Oracle Digital

Viviane Mclean - Area Manager

Phone: +9052678044| Fax: +9052678044|Cell: 6472787550
Oracle Digital Public Sector Applications
ORACLE Canada | 100 Milverton, Mississauga, Ontario | L5R 3P4

Green Oracle 



Oracle is committed to developing practices and products that help 
protect the environment




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--- Begin Message ---
It's never possible to log in to Pidgin, as Pidgin is a just a client 
that sends log in requests to a server.  The server belongs to your 
company, not to anyone associated with this public mailing list, or the 
pidgin software.  We can only guess what it is, and have absolutely no 
control over it.


Standard response to the Oracle users whose misdirected problem reports 
accounts for about 50% of the traffic on this list:



We are advised that people within the Oracle network can use 
 for more information; for 
outsiders, like us, it just redirects to the public home page.


Please explain to whoever should be supporting you why you went to the 
wrong place, and suggest how they could fix that in future.



On 22/01/18 16:19, barry larson wrote:
As required by corporate policy, I changed my passwords on Friday and 
today, all my applications work except Pidgin. I am clearly having a 
login problem and it will not accept my old nor my new password. I have 
tried many things many times over the past 1 1/2 hour, including 
deleting my account and recreating it, but nothing works.


Any Suggestions?

Barry



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Re: Urgent! Action required- Connection failed: pidgin

[David Woolley]

On 17/01/18 10:07, Elza Wagih wrote:

Dear Team,


There is no team, this is a public, peer support, mailing list.


I need your help urgently please, I can’t access Pidgin.

Kindly find Printscreenshot below. Thank you!


The fact that you have a screenshot indicates that you can access 
Pidgin.  Pidgin is only the client.  What you can't access is Oracle's 
internal (we suspect XMPP) server.  Only Oracle has any access to that.


We are advised that people within the Oracle network can use 
 for more information; for 
outsiders, like us, it just redirects to the public home page.


Please explain to whoever should be supporting you why you went to the 
wrong place, and suggest how they could fix that in future.




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Re: Pidgin on iPhone

[David Woolley]

On 02/01/18 20:26, Maribel Navos wrote:

Thank you for getting back to me.  I didn't make it clear and when I stated 
pidgin I meant the beehive oracle app that you are able to instant message 
employees at Oracle.  Is there an oracle tool that works similar to the oracle 
beehive app?


You'll have to ask Oracle.

As far as I know, no regular on this list has any knowledge of or access 
to Oracle's internal systems.


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Re: Pidgin on iPhone

[David Woolley]

On 02/01/18 18:06, Maribel Navos wrote:


Quick question, since I’ve updated my iPhone 7 to iOS 11 my pidgin on my 
phone does not work.  It gives me this message: The developer of this 
app needs to update it to work with iOS 11.  Could you please tell me 
when we are able to access pidgin through our iPhone?


As far as I know, Pidgin doesn't work with any phone, as phones don't 
support the GTK+ user interface library.  I suspect you are, as seems 
common in Oracle, confusing Pidgin with Oracle's internal IM service, 
and you were actually using an application other than Pidgin to access 
that service.


You probably need to look for an XMPP client for iOS 11.

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Re: Pidgin - Remove Buddy

[David Woolley]

From the many people from Oracle wrongly going here to ask similar 
questions, that is how your employer's instant messaging server works. 
If you want them to change it, you will need to contact them.


There is an internal Oracle URL that supposedly provides more 
information, but it is late, and I don't have time to search the list 
archives for the last time it was quoted.



On 28/12/17 23:57, Farah Hanif wrote:

Hi Guys,

I have been removing my buddy multiple times but still it appeared after 
I re-logged in laptop/pidgin even though laptop was rebooted.


Also, I have put some selected buddies in the new group name “B” for 
example, but unfortunately it’s going back to the old group name “A”.


Any advice appreciated. Thanks.

Farah Hanif | Application Specialist - SPMS

edited Hospitality GBU Cruise


Support Phone:

for US: +1 954 6267230

for EMEA: +49 40 89091290


My Oracle Support portal: https://support.oracle.com 



For up-to-date information about how to contact Support, please visit 
Support for MICROS Products 



Green Oracle Oracle is committed to 
developing practices and products that help protect the environment




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Re: hello

[David Woolley]

On 18/12/17 18:16, طارق السباعي wrote:

Why not on windows right now!


I would say because video is an advanced telephony application, not an 
instant text messaging one.


Also, like most open source software, the number of developers 
interested in Windows is rather low. Pidgin works on Windows mainly 
because its graphical widgets library does, not because it is the main 
target platform.


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Re: hello

[David Woolley]

On 18/12/17 14:19, طارق السباعي wrote:

Will you support video conversations on Windows soon؟


Which instant messaging protocol supports them?

My guess is that this is so far off the intended purpose of Pidgin that 
the answer is never.


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Re: Pidgin Account

[David Woolley]

We cannot unlock your account, because we are not part of Oracle and 
have no control over Oracle's instant messaging server.


We are advised that people within the Oracle network can use 
 for more information; for 
outsiders, like us, it just redirects to the public home page.


Please explain to whoever should be supporting you why you went to the 
wrong place, and suggest how they could fix that in future.


On 01/12/17 16:14, Jonathon Carpenito wrote:


I haven’t accessed Pidgin for a while. When I go to log in now, it’s 
saying not authorized. Can you please unlock my account so I can access 
my buddy list and communicate with my internal customers?




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Re: Fw: Demande de support

[David Woolley]

On 25/11/17 12:10, El_Chapino wrote:

(19:17:24) jabber: Recv (ssl)(167): Unable to authorize you with 
the authentication credentials youve sent.


The server has said that your user ID and/or password is not acceptable.

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Re: My account cannot be enabled

[David Woolley]

On 21/11/17 14:33, Khaled El Ghamrawy wrote:

Hi Team,


There is no team.  This is a peer support public mailing list.



I was working with Pidgin as this is the tool that we use in chatting 
between employees. Then my account was disabled and I can’t reenable it 
as per the attachment.


Your problem is with Oracle's server, not Pidgin.  No-one here has 
access to Oracle's internal infrastructure.  You need to contact the 
appropriate support person in Oracle.


We are advised that people within the Oracle network can use 
 for more information; for 
outsiders, like us, it just redirects to the public home page.



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Re: New User

[David Woolley]

On 22/11/17 16:05, Tom Susemihl wrote:

I just signed up for Pidgin but it's showing me disabled and not letting 
me enable. Please advise


You can't sign up to Pidgin as it is something that you use to access 
the service, not the service itself.  You need to contact the people 
that run the service you are trying to access, at a guess, your IT 
department.


Pidgin simply passes the account details you provide to the service that 
you specify.  It has nothing to do with determining whether those 
details allow you access to that service.


(If you are an Oracle employee, trying to use their service, we know of 
a URL which allows Oracle insiders to get more information.)


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Re: password Reset

[David Woolley]

On 22/11/17 14:34, EXT-Beville, Jacob D wrote:
Trying to reset my password that I don’t know. Checking online they say 
that you can do it from the interface of the program but it seems that 
it has to be enabled for that to happen. I can’t seem to get to the 
website because it’s blocked from my location. Anyway I can get someone 
to do it?


The people on this, public, mailing list have no idea which instant 
messaging service you are using and, even if they did, would have no 
ability to access your account on that service.


Also, I do not believe that pidgin provides any means to change 
passwords on instant messaging services.


You need to contact the people running the service, use the official 
client for the service, or use its web interface.


(If your problem is that the old password is still valid, but you have 
forgotten it because you saved it in Pidgin, someone should be able to 
tell you where to look to find it in the configuration files.  It would 
help to know which operating system you are using, though.)


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Re: Login Problem

[David Woolley]

On 20/11/17 19:14, Felix Frandsen wrote:

I never ignored the certificate, i always accepted them when showed.
What can i do in this case?



You need to contact the people who run the service to which you are 
trying to connect.  They provide the certificate and they check your 
user ID and password (authenticate you).  Pidgin just acts on the 
certificate and passes your user ID and password to them.


By ignoring the certificate, I mean ignoring the certificate error. 
When you accept an invalid certificate, you are basically ignoring the 
contents of that certificate.  The purpose of the certificate is to 
confirm that you are talking directly to the service, not to someone else.


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Re: Login Problem

[David Woolley]

The problem isn't from "us"; it is from the people that run your Jabber 
server.


Incidentally, if you ignore the certificate on the first error, there 
wasn't much point in having one, anyway.  (Another possible reason for 
the error was that someone was intercepting your logins and collecting 
passwords. The certificate stops that working.)


On 20/11/17 17:31, Felix Frandsen wrote:

Hello,
Since yesterday i tried to loggin with my 2 jabber and xmpp details and 
all this time i got message with "Not Authorized" and it say that the 
certificate is not accepted, i clicked on Accept Certificate and the 
problem persists.

I also made a new jabber and xmpp accounts, and don't logg me

Please tell me if there is a problem from you


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Re: Recovering Log or Buddylist

[David Woolley]

On 09/11/17 16:18, Richard Hector wrote:

If my phone company in New Zealand goes away, that doesn't mean your
phone number in Texas is now useless - I can get a new connection from a
new company, and call you as before.


Instant messaging systems aren't interconnected in the way that phone 
companies are.  A better analogy is that, if all voice phones cease to 
operate, you can still send paper mail to your postal address in Texas. 
Some IM services use addresses that only they can use, like the phone 
number, others allow you to use the equivalent of looking you up in the 
phone directory every time.


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Re: It is saying that the account is not authorized

[David Woolley]

On 02/11/17 16:23, Adam Awe wrote:
I am trying to log in to the Pidgin IM program and it is saying the 
account is not authorized. I got to modify and it won’t stay checked. I 
can’t get this going




You cannot log in to the Pidgin IM program, but you can use the Pidgin 
program to log in to an IM server.  It is the server that is rejecting 
your login and you need to contact the people running the server.  They 
are completely independent of the people who maintain Pidgin, and most, 
or all, of the people who use it.


People here cannot tell which server you are using so have no idea 
whether they know about your server.  I'd start with your IT department.


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Re: Recall: Oracle

[David Woolley]

On 15/10/17 18:25, Rich Allcorn wrote:

Once a message goes out, you cannot recall it.
This function of trying to do this is silly.


It does work within parts of the Microsoft email ecosystem, but that 
email system will also generate a recall message to, at least, tell 
other users that a recall was attempted.  Surprisingly there seems to be 
no header that would allow a remote MS system to correlate it with the 
original.


(Actually, even with MS Exchange, for some reason nearly all recalls 
seemed to fail.)


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Re: AIM

[David Woolley]

On 09/10/17 13:58, Polina Fjodorova wrote:

Sure you’re getting this question daily now, but could you advise me if AIM 
will keep working on Adium/ Pidgin after the messenger is turned off in 2 
months??


Pidgin cannot use a service that no longer exists.

See  for more.

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Re: Other domains

[David Woolley]

Users need to have accounts on at least one of the services used by each 
of the other people.


Pidgin doesn't care about domain names, but the services may do.  I 
think at least some services will accept user names in the form of email 
addresses with any domain name, even if there are some domain names 
typically associated with that service.  I think the Microsoft ones did 
that.


Generally, you need to understand that Pidgin is a multi-service client, 
but the sort of restrictions you are talking about are set by the 
server, not the client.


On 06/10/17 21:29, Juan Pelaez wrote:

Well, I mean, people can use gmail, hotmail, yahoo, etc.
I have a customer that wants to chat among he's employees, small mom/pop 
shop.

So wondering if there's away to setup using his domain

On Fri, Oct 6, 2017 at 4:23 PM, David Woolley 
<for...@david-woolley.me.uk <mailto:for...@david-woolley.me.uk>> wrote:


On 06/10/17 20:54, Juan Pelaez wrote:


Is there a way to use Pidgin chat, with other domains, let's say
jo...@abc.com <mailto:jo...@abc.com> <mailto:jo...@abc.com
<mailto:jo...@abc.com>>?


Domains other than what?  Pidgin does not dictate allowable
addresses, or even that they be in the form of email addresses, that
depends on the service and the server.




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Re: Other domains

[David Woolley]

On 06/10/17 20:54, Juan Pelaez wrote:


Is there a way to use Pidgin chat, with other domains, let's say 
jo...@abc.com ?




Domains other than what?  Pidgin does not dictate allowable addresses, 
or even that they be in the form of email addresses, that depends on the 
service and the server.


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Re: Info new account Pidgin

[David Woolley]

On 05/10/17 12:33, David Woolley wrote:

Pidgin is an instant messaging service.  A message that failed using one 
connection may be stale by the time that that times out.  I do not 
believe that Pidgin has any such alternative routing capability.


Should have said "service client" as the point of the preceding text is 
that it is not a service, itself!


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Re: Info new account Pidgin

[David Woolley]

On 05/10/17 12:27, Marco Lorenzini Flashstart wrote:


We bought one license for Pidgin for account f.collini.


Licences for Pidgin are free of charge.  (It would be possible for 
someone to charge for supporting Pidgin.)


Now we need to buy another account so can you tell me how can I proceed 
to do that?


There is no account needed to have a licence for Pidgin, as anyone 
receiving the software automatically gets a licence.


I suspect you are confusing Pidgin with the instant messaging service 
that you access with it.  That will be provided by a completely 
different organisation, and may well be something you have to pay for.




Furthermore, is it possible to have a main account and a secondary 
account so that if main account doesn't respond to a chat for a while, 
that chat will be automatically passed to the secondary account?


Pidgin is an instant messaging service.  A message that failed using one 
connection may be stale by the time that that times out.  I do not 
believe that Pidgin has any such alternative routing capability.


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Re: Cannot Seem to Make the System Work

[David Woolley]

Are you looking in the debug window?

I'd expect a lot more output.  I'm not completely sure, but I think the 
errors you are quoting appear in the main window, not the debug window.


The first error you report is very general, and basically says something 
went wrong talking to the server.  The second is probably a consequence 
of the first.


Without more debugging information, it is anyone's guess what went wrong.

This is a longer description of the first error:

"There was an error sending or receiving on the network socket, or there 
was some protocol error (such as the server sending malformed  data)."


As you can see, it is very general.

Information on how to obtain a debug log can be found at 
.


On 17/08/17 13:58, Aemudi17 wrote:

1)   Unable to establish a connection with the server
2)   Lost connection with server: Bad file descriptor

Hi, David!!  The above are the 2 messages I receive when I go into
pidgin and click on 'Available'.  1) comes in first, then  2) follows
shortly - or when I go out of the site and come back in... and there it is.

If you can work it out .. I surely will appreciate it



Sent with ProtonMail  Secure Email.


 Original Message 
Subject: Re: Cannot Seem to Make the System Work
Local Time: August 17, 2017 4:32 PM
UTC Time: August 17, 2017 8:32 AM
From: for...@david-woolley.me.uk
To: Aemudi17 , support@pidgin.im


I"m not familiar with the fine details of the XMPP support, but an error
that says bad file descriptor sounds like a secondary error (a previous
error has invalidated the file descriptor and the code has tried to
continue processing). Are you taking the message from the debug log?
If so, what precedes the final error, as that is more likely to be
helpful.

On 16/08/17 05:11, Aemudi17 wrote:
> Sorry about my ignorance. At sea!! Is what you are looking to know -
XMPP?
> If so, please do give me any advise you can .. I have not yet taken out
> all that I downloaded, so help would be appreciated
>
>
> Sent with ProtonMail  Secure Email.
>
>>  Original Message 
>> Subject: Re: Cannot Seem to Make the System Work
>> Local Time: August 15, 2017 11:22 PM
>> UTC Time: August 15, 2017 3:22 PM
>> From: for...@david-woolley.me.uk
>> To: Aemudi17 , support@pidgin.im
>> 
>>
>> On 15/08/17 16:14, Aemudi17 wrote:
>> > Doesn"t look like you are going to give me any assistance, so I will
>> > just clear out everything I have downloaded to my laptop... and
>> start again.
>> >
>>
>> You didn"t provide the information needed to give you any assistance.
>>
>> Also note that "you" just means other users of Pidgin, as there is no
>> money for a support organisation.
>
>
>
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