I have considered doing this but have not yet implemented.
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of RickG
Sent: Thursday, November 11, 2010 7:54 PM
To: WISPA General List
Subject: Re: [WISPA] Service contracts
Customer LOVE options to fit
Contracts are never for the client.
They are always to protect you - the seller.
Not completely true. My contract customers get a price break and their rates
are locked in.
On Fri, Nov 12, 2010 at 12:42 AM, Glenn Kelley gl...@hostmedic.com wrote:
Contracts are never for the client.
They are
Robert, Then you dont offer term discounts?
On Fri, Nov 12, 2010 at 12:37 AM, Robert West robert.w...@just-micro.comwrote:
Been there. Found that customers were increasingly “aggravated” with
contracts. Turned it all upside down and now I only have them sign a combo
TOS and the equipment is
Hensley
Sent: Thursday, November 11, 2010 3:57 PM
To: 'WISPA General List'
Subject: Re: [WISPA] Service contracts
Well, personally we just did away with contracts. They became cumbersome
and almost impossible to enforce and the customers were just skipping town
without paying anyway. We tout
Why do paper at all? Have you ever signed a piece of paper when upgrading
your call phone plan?
Cameron
On Thu, Nov 11, 2010 at 11:39 AM, Jeremy Rodgers
jeremyrodg...@onlyinternet.net wrote:
For years now we have required new residential customers to sign a 2 year
term agreement. For
I do sign a piece of paper when signing up for new service. Are you
suggesting doing everything electronically?
On 11/11/2010 12:56 PM, Cameron Crum wrote:
Why do paper at all? Have you ever signed a piece of
paper when upgrading your call phone plan?
We do contracts, with rates based on tiers (
http://www.shelbybb.com/wireless.aspx). Customers are required to choose a
service plan at time of install for wireless internet and at time of order
for phone or DSL.
Regards,
Chuck
On Thu, Nov 11, 2010 at 1:20 PM, Jeremy Rodgers
All the other service providers such as DSL and cable are looking to
lock people into 2 year contracts as well. add to that cellular, but I
don't really consider that a competitor, customers understand the
similarities that there is a common need to get into a term agreement to
have service.
Yes...everything electronically.
Cameron
On Thu, Nov 11, 2010 at 1:02 PM, jp j...@saucer.midcoast.com wrote:
All the other service providers such as DSL and cable are looking to
lock people into 2 year contracts as well. add to that cellular, but I
don't really consider that a competitor,
Cameron, I would love to learn more about your process and how you
do this. Does the customer just visit your site and agree by
checking a box to terms and conditions? Do they fill out billing
info, etc. as well?
On 11/11/2010 3:06 PM, Cameron Crum wrote:
When I had a wisp, we made all customers create their account online at the
end of the install. The first step was agreeing to our terms so that nobody
could access our network without clicking through the TOS page and then
filling out their information. That was it. It also had the added benefit
How do you work that with outside collection agencies when they skip? Our
collection agency wants something stating the customer in fact agreed to the
terms.
Don
On Nov 11, 2010, at 12:06 PM, Cameron Crum wrote:
Yes...everything electronically.
Cameron
On Thu, Nov 11, 2010 at 1:02 PM,
] On
Behalf Of Don Grossman
Sent: Thursday, November 11, 2010 2:45 PM
To: WISPA General List
Subject: Re: [WISPA] Service contracts
How do you work that with outside collection agencies when they skip? Our
collection agency wants something stating the customer in fact agreed to the
terms.
Don
Ditto here. One interesting note: While we condensed down to one page under
our lawyers guidance, I had an opportunity to test against a couple of
customers who happened to be lawyers! The lawyers conceded. We have not had
any issues with customer churn and I do my best to work with the customer
-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Don Grossman
Sent: Thursday, November 11, 2010 2:45 PM
To: WISPA General List
Subject: Re: [WISPA] Service contracts
How do you work that with outside collection agencies when they skip? Our
collection agency
Been there. Found that customers were increasingly aggravated with
contracts. Turned it all upside down and now I only have them sign a combo
TOS and the equipment is ours and we can come and go to service it at will.
I give a spiel of how contracts are BS because if someone wants you to sign
a
Contracts are never for the client.
They are always to protect you - the seller.
Without a contract - if a business comes and states that you are responsible
for a loss of business - you might think twice.
Verbal contracts are only as good as the paper they are written on.
Just ask Judge Joe
The TOS and whom owns what pretty much covers it all for me. Contract
hidden inside!
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Glenn Kelley
Sent: Friday, November 12, 2010 12:42 AM
To: WISPA General List
Subject: Re: [WISPA] Service contracts
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