Re: [WISPA] Service contracts
I have considered doing this but have not yet implemented. From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of RickG Sent: Thursday, November 11, 2010 7:54 PM To: WISPA General List Subject: Re: [WISPA] Service contracts Customer LOVE options to fit their particular needs and budget. Therefore, we offer multiple options including no agreement (month-to-month) or term agreements up to two years with discounts depending on the length or terms. This is viewed as a positive because of the flexibility. On Thu, Nov 11, 2010 at 3:56 PM, Jason Hensley ja...@jaggartech.com wrote: Well, personally we just did away with contracts. They became cumbersome and almost impossible to enforce and the customers were just skipping town without paying anyway. We tout this as a positive to our customers - that even though they have to pay a setup / install fee, we don't lock them into a long-term agreement. Works GREAT for our college customers. Our agreement is one piece of paper, info on both sides. It lays out just the basics of what we're providing, as well as the penalties if they don't return their equipment when they're done with the service, and then references our TOS for more info. Our installer fills it out with their info onsite, shows them the speedtest results, includes that on the sheet, gets customers signature and check (or cash) and they are done. -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Don Grossman Sent: Thursday, November 11, 2010 2:45 PM To: WISPA General List Subject: Re: [WISPA] Service contracts How do you work that with outside collection agencies when they skip? Our collection agency wants something stating the customer in fact agreed to the terms. Don On Nov 11, 2010, at 12:06 PM, Cameron Crum wrote: Yes...everything electronically. Cameron On Thu, Nov 11, 2010 at 1:02 PM, jp j...@saucer.midcoast.com wrote: All the other service providers such as DSL and cable are looking to lock people into 2 year contracts as well. add to that cellular, but I don't really consider that a competitor, customers understand the similarities that there is a common need to get into a term agreement to have service. The advantage is that customers aren't hopping around playing musical chairs with service providers for a buck savings when the service providers spend a lot of money on their install. The customers can safely ignore all the misleading flyers they get from the cable company or phone company talking about introductory prices or prices without the fees added, at least till their contract period is winding down. We keep our contract 1 page. I'm sure a lawyer would laugh at it, but the idea is that neither party wants it to end up in lawyer's hands. Referencing the TOS on your website would be a good thing in saving paper. We do 2 year contracts for one price and 1 year for a slightly higher setup price. We track who we give them to, who gave it to them and when. We need that to be able to follow up as sometimes customers don't follow through or expect the service but lose the paperwork. We can email the customer a pdf, the installers have them printed out in the van for customers. We track when we receive them back too; if we receive a contract back and there is a big delay in the install, that is a problem we have to investigate and address. If the customer needs a contract for reference we give them an extra blank one, or offer to mail them a photocopy of the one they signed. WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- -RickG WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Service contracts
Contracts are never for the client. They are always to protect you - the seller. Not completely true. My contract customers get a price break and their rates are locked in. On Fri, Nov 12, 2010 at 12:42 AM, Glenn Kelley gl...@hostmedic.com wrote: Contracts are never for the client. They are always to protect you - the seller. Without a contract - if a business comes and states that you are responsible for a loss of business - you might think twice. Verbal contracts are only as good as the paper they are written on. Just ask Judge Joe Brown ;-) Funny part is - Most business clients want a contract. Even for our hosting customers its the same. Go figure On Nov 12, 2010, at 12:37 AM, Robert West wrote: Been there. Found that customers were increasingly “aggravated” with contracts. Turned it all upside down and now I only have them sign a combo TOS and the equipment is ours and we can come and go to service it at will. I give a spiel of how “contracts are BS because if someone wants you to sign a contract, they must know something that you don’t………. We’re family and you are now part of it. If you don’t like the service, call me…… yada, yada, yada. We all bond and it’s all good. Works for us and we become the rebels against the contract pushers. (It’s all marketing) *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On Behalf Of *Jeremy Rodgers *Sent:* Thursday, November 11, 2010 12:39 PM *To:* wireless@wispa.org *Subject:* [WISPA] Service contracts For years now we have required new residential customers to sign a 2 year term agreement. For competitive reasons we are evaluating this. One barrier for us has been the length of time it takes from contract creation to customer returning it. With our current situation striking while the iron is hot is not possible as it could take a couple of weeks for the agreement to be returned. It is also intimidating at 6 pages long. So...a couple questions -How long is your customer contract (# of pages and term) -What does your process look like -Do your installers get the paperwork signed -What advantages are there to a term agreement Our thought is to possibly reduce it down to one page and reference the Terms of Service on our website. When the new customer calls we can schedule them right on the spot and send the paperwork with the installer. Anything you see as a disadvantage with this? Any input is appreciated! -- *Jeremy J. Rodgers* Sales Manager OnlyInternet Broadband and Wireless O: 260.827.2234 O: 800.363.0989 F: 260.824.9624 …But as for me and my household, we will serve the LORD. Joshua 24:15 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ _ *Glenn Kelley | Principal | HostMedic |www.HostMedic.com * Email: gl...@hostmedic.com Pplease don't print this e-mail unless you really need to. WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- -RickG WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Service contracts
Robert, Then you dont offer term discounts? On Fri, Nov 12, 2010 at 12:37 AM, Robert West robert.w...@just-micro.comwrote: Been there. Found that customers were increasingly “aggravated” with contracts. Turned it all upside down and now I only have them sign a combo TOS and the equipment is ours and we can come and go to service it at will. I give a spiel of how “contracts are BS because if someone wants you to sign a contract, they must know something that you don’t………. We’re family and you are now part of it. If you don’t like the service, call me…… yada, yada, yada. We all bond and it’s all good. Works for us and we become the rebels against the contract pushers. (It’s all marketing) *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On Behalf Of *Jeremy Rodgers *Sent:* Thursday, November 11, 2010 12:39 PM *To:* wireless@wispa.org *Subject:* [WISPA] Service contracts For years now we have required new residential customers to sign a 2 year term agreement. For competitive reasons we are evaluating this. One barrier for us has been the length of time it takes from contract creation to customer returning it. With our current situation striking while the iron is hot is not possible as it could take a couple of weeks for the agreement to be returned. It is also intimidating at 6 pages long. So...a couple questions -How long is your customer contract (# of pages and term) -What does your process look like -Do your installers get the paperwork signed -What advantages are there to a term agreement Our thought is to possibly reduce it down to one page and reference the Terms of Service on our website. When the new customer calls we can schedule them right on the spot and send the paperwork with the installer. Anything you see as a disadvantage with this? Any input is appreciated! -- *Jeremy J. Rodgers* Sales Manager OnlyInternet Broadband and Wireless O: 260.827.2234 O: 800.363.0989 F: 260.824.9624 …But as for me and my household, we will serve the LORD. Joshua 24:15 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- -RickG WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Service contracts
While I can understand the practicalities of enforcing a relatively low-dollar value contract, I would point out that there are two very important reasons to consider having term contracts in place: 1) Banks and other lending institutions like to see proof of future cash flows (receivables) as a basis upon which to lend. Having a few hundred contracts that state that the customer has agreed to continue service with you for the next 12 to 24 months goes a long ways towards establishing your credit worthiness. 2) If you were to consider selling your ISP, the purchasing party would likely place a higher value on your customers if those customers were under a term contract versus being month-to-month with no recourse. Regards, Larry E. Yunker II, Esq. (Former WISP) -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Jason Hensley Sent: Thursday, November 11, 2010 3:57 PM To: 'WISPA General List' Subject: Re: [WISPA] Service contracts Well, personally we just did away with contracts. They became cumbersome and almost impossible to enforce and the customers were just skipping town without paying anyway. We tout this as a positive to our customers - that even though they have to pay a setup / install fee, we don't lock them into a long-term agreement. Works GREAT for our college customers. Our agreement is one piece of paper, info on both sides. It lays out just the basics of what we're providing, as well as the penalties if they don't return their equipment when they're done with the service, and then references our TOS for more info. Our installer fills it out with their info onsite, shows them the speedtest results, includes that on the sheet, gets customers signature and check (or cash) and they are done. -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Don Grossman Sent: Thursday, November 11, 2010 2:45 PM To: WISPA General List Subject: Re: [WISPA] Service contracts How do you work that with outside collection agencies when they skip? Our collection agency wants something stating the customer in fact agreed to the terms. Don On Nov 11, 2010, at 12:06 PM, Cameron Crum wrote: Yes...everything electronically. Cameron On Thu, Nov 11, 2010 at 1:02 PM, jp j...@saucer.midcoast.com wrote: All the other service providers such as DSL and cable are looking to lock people into 2 year contracts as well. add to that cellular, but I don't really consider that a competitor, customers understand the similarities that there is a common need to get into a term agreement to have service. The advantage is that customers aren't hopping around playing musical chairs with service providers for a buck savings when the service providers spend a lot of money on their install. The customers can safely ignore all the misleading flyers they get from the cable company or phone company talking about introductory prices or prices without the fees added, at least till their contract period is winding down. We keep our contract 1 page. I'm sure a lawyer would laugh at it, but the idea is that neither party wants it to end up in lawyer's hands. Referencing the TOS on your website would be a good thing in saving paper. We do 2 year contracts for one price and 1 year for a slightly higher setup price. We track who we give them to, who gave it to them and when. We need that to be able to follow up as sometimes customers don't follow through or expect the service but lose the paperwork. We can email the customer a pdf, the installers have them printed out in the van for customers. We track when we receive them back too; if we receive a contract back and there is a big delay in the install, that is a problem we have to investigate and address. If the customer needs a contract for reference we give them an extra blank one, or offer to mail them a photocopy of the one they signed. WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA
Re: [WISPA] Service contracts
Why do paper at all? Have you ever signed a piece of paper when upgrading your call phone plan? Cameron On Thu, Nov 11, 2010 at 11:39 AM, Jeremy Rodgers jeremyrodg...@onlyinternet.net wrote: For years now we have required new residential customers to sign a 2 year term agreement. For competitive reasons we are evaluating this. One barrier for us has been the length of time it takes from contract creation to customer returning it. With our current situation striking while the iron is hot is not possible as it could take a couple of weeks for the agreement to be returned. It is also intimidating at 6 pages long. So...a couple questions -How long is your customer contract (# of pages and term) -What does your process look like -Do your installers get the paperwork signed -What advantages are there to a term agreement Our thought is to possibly reduce it down to one page and reference the Terms of Service on our website. When the new customer calls we can schedule them right on the spot and send the paperwork with the installer. Anything you see as a disadvantage with this? Any input is appreciated! -- *Jeremy J. Rodgers* Sales Manager OnlyInternet Broadband and Wireless O: 260.827.2234 O: 800.363.0989 F: 260.824.9624 …But as for me and my household, we will serve the LORD. Joshua 24:15 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Service contracts
I do sign a piece of paper when signing up for new service. Are you suggesting doing everything electronically? On 11/11/2010 12:56 PM, Cameron Crum wrote: Why do paper at all? Have you ever signed a piece of paper when upgrading your call phone plan? Cameron On Thu, Nov 11, 2010 at 11:39 AM, Jeremy Rodgers jeremyrodg...@onlyinternet.net wrote: For years now we have required new residential customers to sign a 2 year term agreement. For competitive reasons we are evaluating this. One barrier for us has been the length of time it takes from contract creation to customer returning it. With our current situation "striking while the iron is hot" is not possible as it could take a couple of weeks for the agreement to be returned. It is also intimidating at 6 pages long. So...a couple questions -How long is your customer contract (# of pages and term) -What does your process look like -Do your installers get the paperwork signed -What advantages are there to a term agreement Our thought is to possibly reduce it down to one page and reference the Terms of Service on our website. When the new customer calls we can schedule them right on the spot and send the paperwork with the installer. Anything you see as a disadvantage with this? Any input is appreciated! -- Jeremy J. Rodgers Sales Manager OnlyInternet Broadband and Wireless O: 260.827.2234 O: 800.363.0989 F: 260.824.9624 "…But as for me and my household, we will serve the LORD." Joshua 24:15 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- Jeremy J. Rodgers Sales Manager OnlyInternet Broadband and Wireless O: 260.827.2234 O: 800.363.0989 F: 260.824.9624 "…But as for me and my household, we will serve the LORD." Joshua 24:15 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Service contracts
We do contracts, with rates based on tiers ( http://www.shelbybb.com/wireless.aspx). Customers are required to choose a service plan at time of install for wireless internet and at time of order for phone or DSL. Regards, Chuck On Thu, Nov 11, 2010 at 1:20 PM, Jeremy Rodgers jeremyrodg...@onlyinternet.net wrote: I do sign a piece of paper when signing up for new service. Are you suggesting doing everything electronically? On 11/11/2010 12:56 PM, Cameron Crum wrote: Why do paper at all? Have you ever signed a piece of paper when upgrading your call phone plan? Cameron On Thu, Nov 11, 2010 at 11:39 AM, Jeremy Rodgers jeremyrodg...@onlyinternet.net wrote: For years now we have required new residential customers to sign a 2 year term agreement. For competitive reasons we are evaluating this. One barrier for us has been the length of time it takes from contract creation to customer returning it. With our current situation striking while the iron is hot is not possible as it could take a couple of weeks for the agreement to be returned. It is also intimidating at 6 pages long. So...a couple questions -How long is your customer contract (# of pages and term) -What does your process look like -Do your installers get the paperwork signed -What advantages are there to a term agreement Our thought is to possibly reduce it down to one page and reference the Terms of Service on our website. When the new customer calls we can schedule them right on the spot and send the paperwork with the installer. Anything you see as a disadvantage with this? Any input is appreciated! -- *Jeremy J. Rodgers* Sales Manager OnlyInternet Broadband and Wireless O: 260.827.2234 O: 800.363.0989 F: 260.824.9624 …But as for me and my household, we will serve the LORD. Joshua 24:15 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today!http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe:http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- *Jeremy J. Rodgers* Sales Manager OnlyInternet Broadband and Wireless O: 260.827.2234 O: 800.363.0989 F: 260.824.9624 …But as for me and my household, we will serve the LORD. Joshua 24:15 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Service contracts
All the other service providers such as DSL and cable are looking to lock people into 2 year contracts as well. add to that cellular, but I don't really consider that a competitor, customers understand the similarities that there is a common need to get into a term agreement to have service. The advantage is that customers aren't hopping around playing musical chairs with service providers for a buck savings when the service providers spend a lot of money on their install. The customers can safely ignore all the misleading flyers they get from the cable company or phone company talking about introductory prices or prices without the fees added, at least till their contract period is winding down. We keep our contract 1 page. I'm sure a lawyer would laugh at it, but the idea is that neither party wants it to end up in lawyer's hands. Referencing the TOS on your website would be a good thing in saving paper. We do 2 year contracts for one price and 1 year for a slightly higher setup price. We track who we give them to, who gave it to them and when. We need that to be able to follow up as sometimes customers don't follow through or expect the service but lose the paperwork. We can email the customer a pdf, the installers have them printed out in the van for customers. We track when we receive them back too; if we receive a contract back and there is a big delay in the install, that is a problem we have to investigate and address. If the customer needs a contract for reference we give them an extra blank one, or offer to mail them a photocopy of the one they signed. On Thu, Nov 11, 2010 at 12:39:02PM -0500, Jeremy Rodgers wrote: !DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.01 Transitional//EN html head meta http-equiv=content-type content=text/html; charset=ISO-8859-1 /head body text=#00 bgcolor=#ff For years now we have required new residential customers to sign a 2 year term agreement.nbsp; For competitive reasons we are evaluating this.nbsp; One barrier for us has been the length of time it takes from contract creation to customer returning it.nbsp; With our current situation striking while the iron is hot is not possible as it could take a couple of weeks for the agreement to be returned.nbsp; It is also intimidating at 6 pages long.br br So...a couple questionsbr br -How long is your customer contract (# of pages and term)br -What does your process look likebr -Do your installers get the paperwork signedbr -What advantages are there to a term agreementbr br Our thought is to possibly reduce it down to one page and reference the Terms of Service on our website.nbsp; When the new customer calls we can schedule them right on the spot and send the paperwork with the installer.nbsp; Anything you see as a disadvantage with this?br br Any input is appreciated!br div class=moz-signature-- br bfont face=Pristina size=5Jeremy J. Rodgers/font/b br Sales Manager br OnlyInternet Broadband and Wirelessbr O: 260.827.2234 br O: 800.363.0989 br F: 260.824.9624 br br #8230;But as for me and my household, we will serve the LORD. Joshua 24:15 /div /body /html WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- /* Jason Philbrook | Midcoast Internet Solutions - Wireless and DSL KB1IOJ| Broadband Internet Access, Dialup, and Hosting http://f64.nu/ | for Midcoast Mainehttp://www.midcoast.com/ */ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Service contracts
Yes...everything electronically. Cameron On Thu, Nov 11, 2010 at 1:02 PM, jp j...@saucer.midcoast.com wrote: All the other service providers such as DSL and cable are looking to lock people into 2 year contracts as well. add to that cellular, but I don't really consider that a competitor, customers understand the similarities that there is a common need to get into a term agreement to have service. The advantage is that customers aren't hopping around playing musical chairs with service providers for a buck savings when the service providers spend a lot of money on their install. The customers can safely ignore all the misleading flyers they get from the cable company or phone company talking about introductory prices or prices without the fees added, at least till their contract period is winding down. We keep our contract 1 page. I'm sure a lawyer would laugh at it, but the idea is that neither party wants it to end up in lawyer's hands. Referencing the TOS on your website would be a good thing in saving paper. We do 2 year contracts for one price and 1 year for a slightly higher setup price. We track who we give them to, who gave it to them and when. We need that to be able to follow up as sometimes customers don't follow through or expect the service but lose the paperwork. We can email the customer a pdf, the installers have them printed out in the van for customers. We track when we receive them back too; if we receive a contract back and there is a big delay in the install, that is a problem we have to investigate and address. If the customer needs a contract for reference we give them an extra blank one, or offer to mail them a photocopy of the one they signed. On Thu, Nov 11, 2010 at 12:39:02PM -0500, Jeremy Rodgers wrote: !DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.01 Transitional//EN html head meta http-equiv=content-type content=text/html; charset=ISO-8859-1 /head body text=#00 bgcolor=#ff For years now we have required new residential customers to sign a 2 year term agreement.nbsp; For competitive reasons we are evaluating this.nbsp; One barrier for us has been the length of time it takes from contract creation to customer returning it.nbsp; With our current situation striking while the iron is hot is not possible as it could take a couple of weeks for the agreement to be returned.nbsp; It is also intimidating at 6 pages long.br br So...a couple questionsbr br -How long is your customer contract (# of pages and term)br -What does your process look likebr -Do your installers get the paperwork signedbr -What advantages are there to a term agreementbr br Our thought is to possibly reduce it down to one page and reference the Terms of Service on our website.nbsp; When the new customer calls we can schedule them right on the spot and send the paperwork with the installer.nbsp; Anything you see as a disadvantage with this?br br Any input is appreciated!br div class=moz-signature-- br bfont face=Pristina size=5Jeremy J. Rodgers/font/b br Sales Manager br OnlyInternet Broadband and Wirelessbr O: 260.827.2234 br O: 800.363.0989 br F: 260.824.9624 br br #8230;But as for me and my household, we will serve the LORD. Joshua 24:15 /div /body /html WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- /* Jason Philbrook | Midcoast Internet Solutions - Wireless and DSL KB1IOJ| Broadband Internet Access, Dialup, and Hosting http://f64.nu/ | for Midcoast Mainehttp://www.midcoast.com/ */ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Service contracts
Cameron, I would love to learn more about your process and how you do this. Does the customer just visit your site and agree by checking a box to terms and conditions? Do they fill out billing info, etc. as well? On 11/11/2010 3:06 PM, Cameron Crum wrote: Yes...everything electronically. Cameron On Thu, Nov 11, 2010 at 1:02 PM, jp j...@saucer.midcoast.com wrote: All the other service providers such as DSL and cable are looking to lock people into 2 year contracts as well. add to that cellular, but I don't really consider that a competitor, customers understand the similarities that there is a common need to get into a term agreement to have service. The advantage is that customers aren't hopping around playing musical chairs with service providers for a buck savings when the service providers spend a lot of money on their install. The customers can safely ignore all the misleading flyers they get from the cable company or phone company talking about introductory prices or prices without the fees added, at least till their contract period is winding down. We keep our contract 1 page. I'm sure a lawyer would laugh at it, but the idea is that neither party wants it to end up in lawyer's hands. Referencing the TOS on your website would be a good thing in saving paper. We do 2 year contracts for one price and 1 year for a slightly higher setup price. We track who we give them to, who gave it to them and when. We need that to be able to follow up as sometimes customers don't follow through or expect the service but lose the paperwork. We can email the customer a pdf, the installers have them printed out in the van for customers. We track when we receive them back too; if we receive a contract back and there is a big delay in the install, that is a problem we have to investigate and address. If the customer needs a contract for reference we give them an extra blank one, or offer to mail them a photocopy of the one they signed. On Thu, Nov 11, 2010 at 12:39:02PM -0500, Jeremy Rodgers wrote: !DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" html head meta http-equiv="content-type" content="text/html; charset=ISO-8859-1" /head body text="#00" bgcolor="#ff" For years now we have required new residential customers to sign a 2 year term agreement.nbsp; For competitive reasons we are evaluating this.nbsp; One barrier for us has been the length of time it takes from contract creation to customer returning it.nbsp; With our current situation "striking while the iron is hot" is not possible as it could take a couple of weeks for the agreement to be returned.nbsp; It is also intimidating at 6 pages long.br br So...a couple questionsbr br -How long is your customer contract (# of pages and term)br -What does your process look likebr -Do your installers get the paperwork signedbr -What advantages are there to a term agreementbr br Our thought is to possibly reduce it down to one page and reference the Terms of Service on our website.nbsp; When the new customer calls we can schedule them right on the spot and send the paperwork with the installer.nbsp; Anything you see as a disadvantage with this?br br Any input is appreciated!br div class="moz-signature"-- br bfont face="Pristina" size="5"Jeremy J. Rodgers/font/b br Sales Manager br OnlyInternet Broadband and Wirelessbr O: 260.827.2234 br O: 800.363.0989 br F: 260.824.9624 br br "#8230;But as for me and my household, we will serve the LORD." Joshua 24:15 /div /body /html
Re: [WISPA] Service contracts
When I had a wisp, we made all customers create their account online at the end of the install. The first step was agreeing to our terms so that nobody could access our network without clicking through the TOS page and then filling out their information. That was it. It also had the added benefit of showing them thier service was working since they had to do it over the internet. Cameron On Thu, Nov 11, 2010 at 2:10 PM, Jeremy Rodgers jeremyrodg...@onlyinternet.net wrote: Cameron, I would love to learn more about your process and how you do this. Does the customer just visit your site and agree by checking a box to terms and conditions? Do they fill out billing info, etc. as well? On 11/11/2010 3:06 PM, Cameron Crum wrote: Yes...everything electronically. Cameron On Thu, Nov 11, 2010 at 1:02 PM, jp j...@saucer.midcoast.com wrote: All the other service providers such as DSL and cable are looking to lock people into 2 year contracts as well. add to that cellular, but I don't really consider that a competitor, customers understand the similarities that there is a common need to get into a term agreement to have service. The advantage is that customers aren't hopping around playing musical chairs with service providers for a buck savings when the service providers spend a lot of money on their install. The customers can safely ignore all the misleading flyers they get from the cable company or phone company talking about introductory prices or prices without the fees added, at least till their contract period is winding down. We keep our contract 1 page. I'm sure a lawyer would laugh at it, but the idea is that neither party wants it to end up in lawyer's hands. Referencing the TOS on your website would be a good thing in saving paper. We do 2 year contracts for one price and 1 year for a slightly higher setup price. We track who we give them to, who gave it to them and when. We need that to be able to follow up as sometimes customers don't follow through or expect the service but lose the paperwork. We can email the customer a pdf, the installers have them printed out in the van for customers. We track when we receive them back too; if we receive a contract back and there is a big delay in the install, that is a problem we have to investigate and address. If the customer needs a contract for reference we give them an extra blank one, or offer to mail them a photocopy of the one they signed. On Thu, Nov 11, 2010 at 12:39:02PM -0500, Jeremy Rodgers wrote: !DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.01 Transitional//EN html head meta http-equiv=content-type content=text/html; charset=ISO-8859-1 /head body text=#00 bgcolor=#ff For years now we have required new residential customers to sign a 2 year term agreement.nbsp; For competitive reasons we are evaluating this.nbsp; One barrier for us has been the length of time it takes from contract creation to customer returning it.nbsp; With our current situation striking while the iron is hot is not possible as it could take a couple of weeks for the agreement to be returned.nbsp; It is also intimidating at 6 pages long.br br So...a couple questionsbr br -How long is your customer contract (# of pages and term)br -What does your process look likebr -Do your installers get the paperwork signedbr -What advantages are there to a term agreementbr br Our thought is to possibly reduce it down to one page and reference the Terms of Service on our website.nbsp; When the new customer calls we can schedule them right on the spot and send the paperwork with the installer.nbsp; Anything you see as a disadvantage with this?br br Any input is appreciated!br div class=moz-signature-- br bfont face=Pristina size=5Jeremy J. Rodgers/font/b br Sales Manager br OnlyInternet Broadband and Wirelessbr O: 260.827.2234 br O: 800.363.0989 br F: 260.824.9624 br br #8230;But as for me and my household, we will serve the LORD. Joshua 24:15 /div /body /html WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- /* Jason Philbrook | Midcoast Internet Solutions - Wireless and DSL KB1IOJ| Broadband Internet Access, Dialup, and Hosting http://f64.nu/ | for Midcoast Mainehttp://www.midcoast.com/ */
Re: [WISPA] Service contracts
How do you work that with outside collection agencies when they skip? Our collection agency wants something stating the customer in fact agreed to the terms. Don On Nov 11, 2010, at 12:06 PM, Cameron Crum wrote: Yes...everything electronically. Cameron On Thu, Nov 11, 2010 at 1:02 PM, jp j...@saucer.midcoast.com wrote: All the other service providers such as DSL and cable are looking to lock people into 2 year contracts as well. add to that cellular, but I don't really consider that a competitor, customers understand the similarities that there is a common need to get into a term agreement to have service. The advantage is that customers aren't hopping around playing musical chairs with service providers for a buck savings when the service providers spend a lot of money on their install. The customers can safely ignore all the misleading flyers they get from the cable company or phone company talking about introductory prices or prices without the fees added, at least till their contract period is winding down. We keep our contract 1 page. I'm sure a lawyer would laugh at it, but the idea is that neither party wants it to end up in lawyer's hands. Referencing the TOS on your website would be a good thing in saving paper. We do 2 year contracts for one price and 1 year for a slightly higher setup price. We track who we give them to, who gave it to them and when. We need that to be able to follow up as sometimes customers don't follow through or expect the service but lose the paperwork. We can email the customer a pdf, the installers have them printed out in the van for customers. We track when we receive them back too; if we receive a contract back and there is a big delay in the install, that is a problem we have to investigate and address. If the customer needs a contract for reference we give them an extra blank one, or offer to mail them a photocopy of the one they signed. WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Service contracts
Well, personally we just did away with contracts. They became cumbersome and almost impossible to enforce and the customers were just skipping town without paying anyway. We tout this as a positive to our customers - that even though they have to pay a setup / install fee, we don't lock them into a long-term agreement. Works GREAT for our college customers. Our agreement is one piece of paper, info on both sides. It lays out just the basics of what we're providing, as well as the penalties if they don't return their equipment when they're done with the service, and then references our TOS for more info. Our installer fills it out with their info onsite, shows them the speedtest results, includes that on the sheet, gets customers signature and check (or cash) and they are done. -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Don Grossman Sent: Thursday, November 11, 2010 2:45 PM To: WISPA General List Subject: Re: [WISPA] Service contracts How do you work that with outside collection agencies when they skip? Our collection agency wants something stating the customer in fact agreed to the terms. Don On Nov 11, 2010, at 12:06 PM, Cameron Crum wrote: Yes...everything electronically. Cameron On Thu, Nov 11, 2010 at 1:02 PM, jp j...@saucer.midcoast.com wrote: All the other service providers such as DSL and cable are looking to lock people into 2 year contracts as well. add to that cellular, but I don't really consider that a competitor, customers understand the similarities that there is a common need to get into a term agreement to have service. The advantage is that customers aren't hopping around playing musical chairs with service providers for a buck savings when the service providers spend a lot of money on their install. The customers can safely ignore all the misleading flyers they get from the cable company or phone company talking about introductory prices or prices without the fees added, at least till their contract period is winding down. We keep our contract 1 page. I'm sure a lawyer would laugh at it, but the idea is that neither party wants it to end up in lawyer's hands. Referencing the TOS on your website would be a good thing in saving paper. We do 2 year contracts for one price and 1 year for a slightly higher setup price. We track who we give them to, who gave it to them and when. We need that to be able to follow up as sometimes customers don't follow through or expect the service but lose the paperwork. We can email the customer a pdf, the installers have them printed out in the van for customers. We track when we receive them back too; if we receive a contract back and there is a big delay in the install, that is a problem we have to investigate and address. If the customer needs a contract for reference we give them an extra blank one, or offer to mail them a photocopy of the one they signed. WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Service contracts
Ditto here. One interesting note: While we condensed down to one page under our lawyers guidance, I had an opportunity to test against a couple of customers who happened to be lawyers! The lawyers conceded. We have not had any issues with customer churn and I do my best to work with the customer depending on why they want to leave. On Thu, Nov 11, 2010 at 2:02 PM, jp j...@saucer.midcoast.com wrote: All the other service providers such as DSL and cable are looking to lock people into 2 year contracts as well. add to that cellular, but I don't really consider that a competitor, customers understand the similarities that there is a common need to get into a term agreement to have service. The advantage is that customers aren't hopping around playing musical chairs with service providers for a buck savings when the service providers spend a lot of money on their install. The customers can safely ignore all the misleading flyers they get from the cable company or phone company talking about introductory prices or prices without the fees added, at least till their contract period is winding down. We keep our contract 1 page. I'm sure a lawyer would laugh at it, but the idea is that neither party wants it to end up in lawyer's hands. Referencing the TOS on your website would be a good thing in saving paper. We do 2 year contracts for one price and 1 year for a slightly higher setup price. We track who we give them to, who gave it to them and when. We need that to be able to follow up as sometimes customers don't follow through or expect the service but lose the paperwork. We can email the customer a pdf, the installers have them printed out in the van for customers. We track when we receive them back too; if we receive a contract back and there is a big delay in the install, that is a problem we have to investigate and address. If the customer needs a contract for reference we give them an extra blank one, or offer to mail them a photocopy of the one they signed. On Thu, Nov 11, 2010 at 12:39:02PM -0500, Jeremy Rodgers wrote: !DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.01 Transitional//EN html head meta http-equiv=content-type content=text/html; charset=ISO-8859-1 /head body text=#00 bgcolor=#ff For years now we have required new residential customers to sign a 2 year term agreement.nbsp; For competitive reasons we are evaluating this.nbsp; One barrier for us has been the length of time it takes from contract creation to customer returning it.nbsp; With our current situation striking while the iron is hot is not possible as it could take a couple of weeks for the agreement to be returned.nbsp; It is also intimidating at 6 pages long.br br So...a couple questionsbr br -How long is your customer contract (# of pages and term)br -What does your process look likebr -Do your installers get the paperwork signedbr -What advantages are there to a term agreementbr br Our thought is to possibly reduce it down to one page and reference the Terms of Service on our website.nbsp; When the new customer calls we can schedule them right on the spot and send the paperwork with the installer.nbsp; Anything you see as a disadvantage with this?br br Any input is appreciated!br div class=moz-signature-- br bfont face=Pristina size=5Jeremy J. Rodgers/font/b br Sales Manager br OnlyInternet Broadband and Wirelessbr O: 260.827.2234 br O: 800.363.0989 br F: 260.824.9624 br br #8230;But as for me and my household, we will serve the LORD. Joshua 24:15 /div /body /html WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- /* Jason Philbrook | Midcoast Internet Solutions - Wireless and DSL KB1IOJ| Broadband Internet Access, Dialup, and Hosting http://f64.nu/ | for Midcoast Mainehttp://www.midcoast.com/ */ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- -RickG WISPA Wants You! Join today! http://signup.wispa.org/
Re: [WISPA] Service contracts
Customer LOVE options to fit their particular needs and budget. Therefore, we offer multiple options including no agreement (month-to-month) or term agreements up to two years with discounts depending on the length or terms. This is viewed as a positive because of the flexibility. On Thu, Nov 11, 2010 at 3:56 PM, Jason Hensley ja...@jaggartech.com wrote: Well, personally we just did away with contracts. They became cumbersome and almost impossible to enforce and the customers were just skipping town without paying anyway. We tout this as a positive to our customers - that even though they have to pay a setup / install fee, we don't lock them into a long-term agreement. Works GREAT for our college customers. Our agreement is one piece of paper, info on both sides. It lays out just the basics of what we're providing, as well as the penalties if they don't return their equipment when they're done with the service, and then references our TOS for more info. Our installer fills it out with their info onsite, shows them the speedtest results, includes that on the sheet, gets customers signature and check (or cash) and they are done. -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Don Grossman Sent: Thursday, November 11, 2010 2:45 PM To: WISPA General List Subject: Re: [WISPA] Service contracts How do you work that with outside collection agencies when they skip? Our collection agency wants something stating the customer in fact agreed to the terms. Don On Nov 11, 2010, at 12:06 PM, Cameron Crum wrote: Yes...everything electronically. Cameron On Thu, Nov 11, 2010 at 1:02 PM, jp j...@saucer.midcoast.com wrote: All the other service providers such as DSL and cable are looking to lock people into 2 year contracts as well. add to that cellular, but I don't really consider that a competitor, customers understand the similarities that there is a common need to get into a term agreement to have service. The advantage is that customers aren't hopping around playing musical chairs with service providers for a buck savings when the service providers spend a lot of money on their install. The customers can safely ignore all the misleading flyers they get from the cable company or phone company talking about introductory prices or prices without the fees added, at least till their contract period is winding down. We keep our contract 1 page. I'm sure a lawyer would laugh at it, but the idea is that neither party wants it to end up in lawyer's hands. Referencing the TOS on your website would be a good thing in saving paper. We do 2 year contracts for one price and 1 year for a slightly higher setup price. We track who we give them to, who gave it to them and when. We need that to be able to follow up as sometimes customers don't follow through or expect the service but lose the paperwork. We can email the customer a pdf, the installers have them printed out in the van for customers. We track when we receive them back too; if we receive a contract back and there is a big delay in the install, that is a problem we have to investigate and address. If the customer needs a contract for reference we give them an extra blank one, or offer to mail them a photocopy of the one they signed. WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- -RickG WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Service contracts
Been there. Found that customers were increasingly aggravated with contracts. Turned it all upside down and now I only have them sign a combo TOS and the equipment is ours and we can come and go to service it at will. I give a spiel of how contracts are BS because if someone wants you to sign a contract, they must know something that you don't We're family and you are now part of it. If you don't like the service, call me.. yada, yada, yada. We all bond and it's all good. Works for us and we become the rebels against the contract pushers. (It's all marketing) From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Jeremy Rodgers Sent: Thursday, November 11, 2010 12:39 PM To: wireless@wispa.org Subject: [WISPA] Service contracts For years now we have required new residential customers to sign a 2 year term agreement. For competitive reasons we are evaluating this. One barrier for us has been the length of time it takes from contract creation to customer returning it. With our current situation striking while the iron is hot is not possible as it could take a couple of weeks for the agreement to be returned. It is also intimidating at 6 pages long. So...a couple questions -How long is your customer contract (# of pages and term) -What does your process look like -Do your installers get the paperwork signed -What advantages are there to a term agreement Our thought is to possibly reduce it down to one page and reference the Terms of Service on our website. When the new customer calls we can schedule them right on the spot and send the paperwork with the installer. Anything you see as a disadvantage with this? Any input is appreciated! -- Jeremy J. Rodgers Sales Manager OnlyInternet Broadband and Wireless O: 260.827.2234 O: 800.363.0989 F: 260.824.9624 .But as for me and my household, we will serve the LORD. Joshua 24:15 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Service contracts
Contracts are never for the client. They are always to protect you - the seller. Without a contract - if a business comes and states that you are responsible for a loss of business - you might think twice. Verbal contracts are only as good as the paper they are written on. Just ask Judge Joe Brown ;-) Funny part is - Most business clients want a contract. Even for our hosting customers its the same. Go figure On Nov 12, 2010, at 12:37 AM, Robert West wrote: Been there. Found that customers were increasingly “aggravated” with contracts. Turned it all upside down and now I only have them sign a combo TOS and the equipment is ours and we can come and go to service it at will. I give a spiel of how “contracts are BS because if someone wants you to sign a contract, they must know something that you don’t………. We’re family and you are now part of it. If you don’t like the service, call me…… yada, yada, yada. We all bond and it’s all good. Works for us and we become the rebels against the contract pushers. (It’s all marketing) From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Jeremy Rodgers Sent: Thursday, November 11, 2010 12:39 PM To: wireless@wispa.org Subject: [WISPA] Service contracts For years now we have required new residential customers to sign a 2 year term agreement. For competitive reasons we are evaluating this. One barrier for us has been the length of time it takes from contract creation to customer returning it. With our current situation striking while the iron is hot is not possible as it could take a couple of weeks for the agreement to be returned. It is also intimidating at 6 pages long. So...a couple questions -How long is your customer contract (# of pages and term) -What does your process look like -Do your installers get the paperwork signed -What advantages are there to a term agreement Our thought is to possibly reduce it down to one page and reference the Terms of Service on our website. When the new customer calls we can schedule them right on the spot and send the paperwork with the installer. Anything you see as a disadvantage with this? Any input is appreciated! -- Jeremy J. Rodgers Sales Manager OnlyInternet Broadband and Wireless O: 260.827.2234 O: 800.363.0989 F: 260.824.9624 …But as for me and my household, we will serve the LORD. Joshua 24:15 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ _ Glenn Kelley | Principal | HostMedic |www.HostMedic.com Email: gl...@hostmedic.com Pplease don't print this e-mail unless you really need to. WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Service contracts
The TOS and whom owns what pretty much covers it all for me. Contract hidden inside! From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Glenn Kelley Sent: Friday, November 12, 2010 12:42 AM To: WISPA General List Subject: Re: [WISPA] Service contracts Contracts are never for the client. They are always to protect you - the seller. Without a contract - if a business comes and states that you are responsible for a loss of business - you might think twice. Verbal contracts are only as good as the paper they are written on. Just ask Judge Joe Brown ;-) Funny part is - Most business clients want a contract. Even for our hosting customers its the same. Go figure On Nov 12, 2010, at 12:37 AM, Robert West wrote: Been there. Found that customers were increasingly aggravated with contracts. Turned it all upside down and now I only have them sign a combo TOS and the equipment is ours and we can come and go to service it at will. I give a spiel of how contracts are BS because if someone wants you to sign a contract, they must know something that you don't We're family and you are now part of it. If you don't like the service, call me.. yada, yada, yada. We all bond and it's all good. Works for us and we become the rebels against the contract pushers. (It's all marketing) From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Jeremy Rodgers Sent: Thursday, November 11, 2010 12:39 PM To: wireless@wispa.org Subject: [WISPA] Service contracts For years now we have required new residential customers to sign a 2 year term agreement. For competitive reasons we are evaluating this. One barrier for us has been the length of time it takes from contract creation to customer returning it. With our current situation striking while the iron is hot is not possible as it could take a couple of weeks for the agreement to be returned. It is also intimidating at 6 pages long. So...a couple questions -How long is your customer contract (# of pages and term) -What does your process look like -Do your installers get the paperwork signed -What advantages are there to a term agreement Our thought is to possibly reduce it down to one page and reference the Terms of Service on our website. When the new customer calls we can schedule them right on the spot and send the paperwork with the installer. Anything you see as a disadvantage with this? Any input is appreciated! -- Jeremy J. Rodgers Sales Manager OnlyInternet Broadband and Wireless O: 260.827.2234 O: 800.363.0989 F: 260.824.9624 .But as for me and my household, we will serve the LORD. Joshua 24:15 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ _ Glenn Kelley | Principal | HostMedic |www.HostMedic.com Email: gl...@hostmedic.com Pplease don't print this e-mail unless you really need to. WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
