Hi Irena,
We also had same problem but after changing the VoIP Endpoint and
VoIP Endpoint Data it started working.May be you missing in OpenACD
Management UI....
The Only problem in 4.4. regarding OpenACD is we want manage and
configure in a OpenACD Management UI...But in 4.6 we can do it in
ConfigUI.So the configuration should be done carefully....
Regards,
Kumaran T
Irena Dolovčak wrote:
> no.. still not working.. I tried that before.. i get the same error..
>
>
>
> On Wed, May 25, 2011 at 3:33 PM, Kumaran
> <[email protected]
> <mailto:[email protected]>> wrote:
>
> Hi Irena,
> Change the VoIP Endpoint to PSTN Number and try the ring test
> and call center feature and let me know whether its working...
> Also: Put the VoIP Endpoint Data = sip:agent@FQDN
>
> Regards,
> Kumaran T
>
>
> Kumaran wrote:
>
> Hi Irena,
> While logging in to Agent UI(via web),what of you selected
> in VoIP Endpoint : Either PSTN Number or Sip Registration?
>
> Regards,
> Kumaran T
>
>
>
> George Niculae wrote:
>
> On Tue, May 24, 2011 at 5:43 PM, Irena Dolovčak
> <[email protected]
> <mailto:[email protected]>> wrote:
>
>
> Ok,
> I tried to reconfigure the user, the queue, the
> freeswitch is enabled and I
> still get an error when I make the Ring test.. :(
> What do I do wrong?
> I made a new queue in the Default group,
> addad an agent: Profile Name -> Default
> Security -> Supervisor
>
>
>
> Please set Call Center and Media Services on debug level
> and provide
> openacd/full.log and freeswitch.log
>
> Thanks.
> George
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>
>
>
>
>
>
>
> --
> Irena Dolovčak
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