And what about the old ACD? I can't make it work with it either.. I have the same problem.. the queue rings but the agent doesn't..
Can I do something to make it work? On Thu, May 26, 2011 at 11:41 AM, Kumaran < [email protected]> wrote: > Hi Irena, > We also had same problem but after changing the VoIP Endpoint and VoIP > Endpoint Data it started working.May be you missing in OpenACD Management > UI.... > The Only problem in 4.4. regarding OpenACD is we want manage and configure > in a OpenACD Management UI...But in 4.6 we can do it in ConfigUI.So the > configuration should be done carefully.... > > > Regards, > Kumaran T > > > > Irena Dolovčak wrote: > >> no.. still not working.. I tried that before.. i get the same error.. >> >> >> >> On Wed, May 25, 2011 at 3:33 PM, Kumaran < >> [email protected] <mailto: >> [email protected]>> wrote: >> >> Hi Irena, >> Change the VoIP Endpoint to PSTN Number and try the ring test >> and call center feature and let me know whether its working... >> Also: Put the VoIP Endpoint Data = sip:agent@FQDN >> >> Regards, >> Kumaran T >> >> >> Kumaran wrote: >> >> Hi Irena, >> While logging in to Agent UI(via web),what of you selected >> in VoIP Endpoint : Either PSTN Number or Sip Registration? >> >> Regards, >> Kumaran T >> >> >> >> George Niculae wrote: >> >> On Tue, May 24, 2011 at 5:43 PM, Irena Dolovčak >> <[email protected] >> <mailto:[email protected]>> wrote: >> >> Ok, >> I tried to reconfigure the user, the queue, the >> freeswitch is enabled and I >> still get an error when I make the Ring test.. :( >> What do I do wrong? >> I made a new queue in the Default group, >> addad an agent: Profile Name -> Default >> Security -> Supervisor >> >> >> Please set Call Center and Media Services on debug level >> and provide >> openacd/full.log and freeswitch.log >> >> Thanks. >> George >> _______________________________________________ >> sipx-users mailing list >> [email protected] >> <mailto:[email protected]> >> >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> >> >> >> >> >> >> >> -- >> Irena Dolovčak >> > > -- Irena Dolovčak
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