Hi Kumaran,
I configured the ACD as followed:
server FQDN = sipx1.pristup.net
Features -> ACD -> server activated
Queues -> Configuration -> name = test_q
overflow type = queue
call routing scheme = ring all
answer mode = immediate
barge in = disabled
Termination tone duration = 2
Agent wrap-up time = 15
Agent Non-Responsive time = 30
Maximum Bounce Count = 3
-> Agents -> User ID = 210
-> ACD Queues : test_q
-> Agent Statistics -> agent 210 - idle
ACD server -> Lines -> I entered the name, extension and queue.
do I have to configure something more or is that all?
Regards,
Irena
On Thu, May 26, 2011 at 3:17 PM, Kumaran <
[email protected]> wrote:
> Hi Irena,
> The Setting is different for ACD and OpenACD.Can you send me the sample
> setting.So I can verify..Also please check the agent is signed in(
> Features->Agent status )and Always restart the ACD services after the
> configuration...In Line option(ACD) "check use assigned a Queue"...
>
>
> Regards,
> Kumaran T
>
>
> Irena Dolovčak wrote:
>
>> And what about the old ACD? I can't make it work with it either.. I have
>> the same problem.. the queue rings but the agent doesn't..
>>
>> Can I do something to make it work?
>>
>>
>> On Thu, May 26, 2011 at 11:41 AM, Kumaran <
>> [email protected] <mailto:
>> [email protected]>> wrote:
>>
>> Hi Irena,
>> We also had same problem but after changing the VoIP Endpoint
>> and VoIP Endpoint Data it started working.May be you missing in
>> OpenACD Management UI....
>> The Only problem in 4.4. regarding OpenACD is we want manage and
>> configure in a OpenACD Management UI...But in 4.6 we can do it in
>> ConfigUI.So the configuration should be done carefully....
>>
>>
>> Regards,
>> Kumaran T
>>
>>
>>
>> Irena Dolovčak wrote:
>>
>> no.. still not working.. I tried that before.. i get the same
>> error..
>>
>>
>>
>> On Wed, May 25, 2011 at 3:33 PM, Kumaran
>> <[email protected]
>> <mailto:[email protected]>
>> <mailto:[email protected]
>> <mailto:[email protected]>>> wrote:
>>
>> Hi Irena,
>> Change the VoIP Endpoint to PSTN Number and try the ring
>> test
>> and call center feature and let me know whether its working...
>> Also: Put the VoIP Endpoint Data = sip:agent@FQDN
>>
>> Regards,
>> Kumaran T
>>
>>
>> Kumaran wrote:
>>
>> Hi Irena,
>> While logging in to Agent UI(via web),what of you
>> selected
>> in VoIP Endpoint : Either PSTN Number or Sip Registration?
>>
>> Regards,
>> Kumaran T
>>
>>
>>
>> George Niculae wrote:
>>
>> On Tue, May 24, 2011 at 5:43 PM, Irena Dolovčak
>> <[email protected]
>> <mailto:[email protected]>
>> <mailto:[email protected]
>> <mailto:[email protected]>>> wrote:
>> Ok,
>> I tried to reconfigure the user, the queue, the
>> freeswitch is enabled and I
>> still get an error when I make the Ring test.. :(
>> What do I do wrong?
>> I made a new queue in the Default group,
>> addad an agent: Profile Name -> Default
>> Security -> Supervisor
>>
>> Please set Call Center and Media Services on debug
>> level
>> and provide
>> openacd/full.log and freeswitch.log
>>
>> Thanks.
>> George
>> _______________________________________________
>> sipx-users mailing list
>> [email protected]
>> <mailto:[email protected]>
>> <mailto:[email protected]
>> <mailto:[email protected]>>
>>
>> List Archive:
>> http://list.sipfoundry.org/archive/sipx-users/
>>
>>
>>
>>
>>
>>
>>
>> -- Irena Dolovčak
>>
>>
>>
>>
>>
>> --
>> Irena Dolovčak
>>
>
>
--
Irena Dolovčak
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