Hi Irena, The Setting is different for ACD and OpenACD.Can you send me the sample setting.So I can verify..Also please check the agent is signed in( Features->Agent status )and Always restart the ACD services after the configuration...In Line option(ACD) "check use assigned a Queue"...
Regards, Kumaran T Irena Dolovčak wrote: > And what about the old ACD? I can't make it work with it either.. I > have the same problem.. the queue rings but the agent doesn't.. > > Can I do something to make it work? > > > On Thu, May 26, 2011 at 11:41 AM, Kumaran > <[email protected] > <mailto:[email protected]>> wrote: > > Hi Irena, > We also had same problem but after changing the VoIP Endpoint > and VoIP Endpoint Data it started working.May be you missing in > OpenACD Management UI.... > The Only problem in 4.4. regarding OpenACD is we want manage and > configure in a OpenACD Management UI...But in 4.6 we can do it in > ConfigUI.So the configuration should be done carefully.... > > > Regards, > Kumaran T > > > > Irena Dolovčak wrote: > > no.. still not working.. I tried that before.. i get the same > error.. > > > > On Wed, May 25, 2011 at 3:33 PM, Kumaran > <[email protected] > <mailto:[email protected]> > <mailto:[email protected] > <mailto:[email protected]>>> wrote: > > Hi Irena, > Change the VoIP Endpoint to PSTN Number and try the ring > test > and call center feature and let me know whether its working... > Also: Put the VoIP Endpoint Data = sip:agent@FQDN > > Regards, > Kumaran T > > > Kumaran wrote: > > Hi Irena, > While logging in to Agent UI(via web),what of you > selected > in VoIP Endpoint : Either PSTN Number or Sip Registration? > > Regards, > Kumaran T > > > > George Niculae wrote: > > On Tue, May 24, 2011 at 5:43 PM, Irena Dolovčak > <[email protected] > <mailto:[email protected]> > <mailto:[email protected] > <mailto:[email protected]>>> wrote: > > Ok, > I tried to reconfigure the user, the queue, the > freeswitch is enabled and I > still get an error when I make the Ring test.. :( > What do I do wrong? > I made a new queue in the Default group, > addad an agent: Profile Name -> Default > Security -> Supervisor > > > Please set Call Center and Media Services on debug > level > and provide > openacd/full.log and freeswitch.log > > Thanks. > George > _______________________________________________ > sipx-users mailing list > [email protected] > <mailto:[email protected]> > <mailto:[email protected] > <mailto:[email protected]>> > > List Archive: > http://list.sipfoundry.org/archive/sipx-users/ > > > > > > > > -- > Irena Dolovčak > > > > > > -- > Irena Dolovčak _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
