Hi Irena,
For Old ACD,your setting is enough for checking the basic things...I
tried your setting for queue and my line setting is
Line
Name=Acd_line
Extension=444
Queue=test_q
Trunk=true
Agent:
201,204--Idle
Then Activate the configuration and restarted the services....
From 200 I called 444 ,my other phone started ringing at same(201,204)
time...Its working perfectly.So If this is the case it should work for
you also....
Checked in the build "sipXecs (4.4.0- 2011-05-20EDT17:10:24
domU-12-31-39-15-3C-B1)"
If the issue persist again please attach a snapshot to George....
Regards,
Kumaran T
Irena Dolovčak wrote:
> Hi Kumaran,
>
> I configured the ACD as followed:
>
> server FQDN = sipx1.pristup.net <http://sipx1.pristup.net>
>
> Features -> ACD -> server activated
> Queues -> Configuration -> name = test_q
> overflow type = queue
> call routing scheme = ring all
> answer mode = immediate
> barge in = disabled
> Termination tone duration = 2
> Agent wrap-up time = 15
> Agent Non-Responsive time = 30
> Maximum Bounce Count = 3
> -> Agents -> User ID = 210
> -> ACD Queues : test_q
> -> Agent Statistics -> agent 210 - idle
>
> ACD server -> Lines -> I entered the name, extension and queue.
>
> do I have to configure something more or is that all?
>
> Regards,
> Irena
>
>
> On Thu, May 26, 2011 at 3:17 PM, Kumaran
> <[email protected]
> <mailto:[email protected]>> wrote:
>
> Hi Irena,
> The Setting is different for ACD and OpenACD.Can you send me the
> sample setting.So I can verify..Also please check the agent is
> signed in( Features->Agent status )and Always restart the ACD
> services after the configuration...In Line option(ACD) "check use
> assigned a Queue"...
>
>
> Regards,
> Kumaran T
>
>
> Irena Dolovčak wrote:
>
> And what about the old ACD? I can't make it work with it
> either.. I have the same problem.. the queue rings but the
> agent doesn't..
>
> Can I do something to make it work?
>
>
> On Thu, May 26, 2011 at 11:41 AM, Kumaran
> <[email protected]
> <mailto:[email protected]>
> <mailto:[email protected]
> <mailto:[email protected]>>> wrote:
>
> Hi Irena,
> We also had same problem but after changing the VoIP Endpoint
> and VoIP Endpoint Data it started working.May be you missing in
> OpenACD Management UI....
> The Only problem in 4.4. regarding OpenACD is we want
> manage and
> configure in a OpenACD Management UI...But in 4.6 we can do
> it in
> ConfigUI.So the configuration should be done carefully....
>
>
> Regards,
> Kumaran T
>
>
>
> Irena Dolovčak wrote:
>
> no.. still not working.. I tried that before.. i get
> the same
> error..
>
>
>
> On Wed, May 25, 2011 at 3:33 PM, Kumaran
> <[email protected]
> <mailto:[email protected]>
> <mailto:[email protected]
> <mailto:[email protected]>>
> <mailto:[email protected]
> <mailto:[email protected]>
> <mailto:[email protected]
> <mailto:[email protected]>>>> wrote:
>
> Hi Irena,
> Change the VoIP Endpoint to PSTN Number and try
> the ring
> test
> and call center feature and let me know whether its
> working...
> Also: Put the VoIP Endpoint Data = sip:agent@FQDN
>
> Regards,
> Kumaran T
>
>
> Kumaran wrote:
>
> Hi Irena,
> While logging in to Agent UI(via web),what of you
> selected
> in VoIP Endpoint : Either PSTN Number or Sip
> Registration?
>
> Regards,
> Kumaran T
>
>
>
> George Niculae wrote:
>
> On Tue, May 24, 2011 at 5:43 PM, Irena Dolovčak
> <[email protected]
> <mailto:[email protected]>
> <mailto:[email protected]
> <mailto:[email protected]>>
> <mailto:[email protected]
> <mailto:[email protected]>
> <mailto:[email protected]
> <mailto:[email protected]>>>> wrote:
> Ok,
> I tried to reconfigure the user, the
> queue, the
> freeswitch is enabled and I
> still get an error when I make the Ring
> test.. :(
> What do I do wrong?
> I made a new queue in the Default group,
> addad an agent: Profile Name -> Default
> Security ->
> Supervisor
>
> Please set Call Center and Media Services on
> debug
> level
> and provide
> openacd/full.log and freeswitch.log
>
> Thanks.
> George
>
>
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