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On Sep 16, 2016 10:39 AM, "That One Guy /sarcasm" <thatoneguyst...@gmail.com>
wrote:

> We use Powercode, they ebb and flow. Other than simon who escaped by the
> skin of his teeth after murdering the guy before him I think they have
> gladiator fights for the lead role because every time a new lead comes in
> the last one disappears off the face of the earth. I imagine being in the
> office up there looks like something out of mad max.
>
> But overall, its a satisfying product, the inventory component is
> absolutely useless, but the rest is pretty reliable. Customers like the
> feel of the portal interface, I would prefer we had the ability to
> manipulate it more, but I also want my own pony named Miguel.
> Support responsiveness is normally pretty good, occasionally it gets meh,
> but I think you have that with any company depending on the work load.
>
> What I do like about it, is that I dont have to know much to manage it,
> The server build is down to a cut and past CLI job if it needs rebuilt. It
> performs well in a decent VM host.
>
> It really appears they are moving away from user driven development (there
> used to be constant interaction) toward more of a programmed development
> cycle, which is good and bad, but mostly a positive move.
>
> It would be nice if they had clean IPAM, i still have a set of excel
> spreadsheets for master subnet documentation, but I dont think there is
> such a beast in IPAM that would satisfy everyone.
>
> The ticketing system became super useful once they added external email
> accounts, it allowed us to decommission a secondary ticketing system. Its
> only good for our ISP side, not our contract services side however because
> it doesnt offer clean time tracking or multiple tech separation
>
> My boss is very frugal when it comes to anything that generates a
> recurring cost, and he sees Powercode as a beneficial recurring cost, so
> that does say something about the product.
>
> I cuss them every couple months over something or other, its usually 50/50
> whether its something I screwed up, or a bug in their system, but it always
> gets resolved. We have an ongoing issue with email fetching that happens,
> but they gave me a cli tool to resolve it, and its caused by something
> external and outside their control, so I cant hold it against them.
>
> There is currently no way to easily reset the tracking metrics on tickets
> and times, but thats no deal breaker, they will eventually clean it up.
>
> If youre looking for actual inventory management with any type of
> valuation, its definetly not the product. Azotel had that when we were
> looking into them, and I think you could tie in crystal reports to get some
> really amazing data, but it seems like Azotel went to sleep
>
>
> On Fri, Sep 16, 2016 at 9:50 AM, Vlad Sedov <v...@atlasok.com> wrote:
>
>> We've been running Freeside for the last 10 years. It takes a bit of perl
>> and linux knowledge to get it running (or just download the VM), but hey,
>> what do you want for nothing?
>>
>> Feature-wise, freeside is on par with the big boys these days.. Can't
>> think of anything it doesn't have that an ISP billing system should have.
>> The new version even has tower coverage mapping... very WISP-friendly.
>>
>>
>> peace
>>
>> Vlad
>>
>>
>>
>> On 9/16/2016 12:50 AM, TJ Trout wrote:
>>
>>>
>>> Could I trouble you all for a quick survey / recommendation on billing
>>> systems?
>>>
>>> I've been looking at;
>>>
>>> Power code ( seems like too many red flags with this company)
>>>
>>> Platypus ( good price, but I don't want to become a dev just to bill my
>>> customers)
>>>
>>> Visp seems like a decent option?
>>>
>>> Wisp Mon? Don't know much about them, prices seem high, haven't heard
>>> anything bad so that's a good sign?
>>>
>>> Swift fox? ( Seems like unpopular option maybe because they're new?)
>>>
>>> Sonar? Maybe that's the one?
>>>
>>>
>>>
>>>
>>
>
>
> --
> If you only see yourself as part of the team but you don't see your team
> as part of yourself you have already failed as part of the team.
>

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