I actually like when people order by phone. It gives me a chance to tell them whether or not the parts are in stock, and if not, whether or not there is an ETA. If they order via the web, I have to do all of that by email, which actually takes more of my time as well as the customer's. I also get to know my customers better by talking with them on the phone, and it gives me a chance to catch them if they are ordering the wrong thing or if there is some "companion product" that they should consider buying with what they have already requested.
The web site is convenient for people who like to browse and/or order after business hours, but the phone gives me many opportunities to help out with the customer's ultimate satisfaction. John Nasta
