Hello,
Hey, that's really good to hear. I'd love to see more Apple employes
know more about Apple products. In particular, just a little more
about Universal Accessibility. And that also includes VoiceOver.
Dan
On Sep 21, 2008, at 7:29 PM, Orin wrote:
I'm glad my salesperson who helped me buy my Mac knew all about it.
Even keyboard commands.
On Sep 21, 2008, at 9:44 PM, Dan wrote:
Hello,
As I said before, many of them don't even know what VoiceOver is.
One of the first questions I get asked is, "What's that?" It's part
of OS X and they don't even know what it is. I can understand them
not knowing a lot about VoiceOver, the fact that they don't even
know it's part of the OS they are suppose to know about really is
wrong. Especially the fact that Apple charges for the AppleCare
service. I've been really pleased with some service needs that I
had and I am really glad I purchased the AppleCare plan. However,
to not even be able to acknowledge that VoiceOver is even a product
of Apple...
Dan
On Sep 21, 2008, at 6:14 PM, Chris Gilland Desktop wrote:
O, I never said we don't have the resources, but, the thing is,
what if the only system you got is a Mac, and you don't know how
to browse the web, you know nothing about computers, your a senior
sitizen, not that I am one, but, let's just say I was, I wouldn't
know what the vo keys were if it shot up and bit me, etc. Now, if
you tell these people well, the resources are! available to you:
ok, great, so, tell me how to access 'em, on this new system, that
I know nothing at all about. I've never used computers before, my
daughter just bought me this thing so I could keep in touch with
the kids... Ya know one a those kind a people. No, I don't think
Apple needs to know every! stinkin! thing, about voiceover, but I
think they need to at least! know the basics enough to show
individuals like this how to go about finding the info etc. At
the very! least, they need to know about vo+command+F8, and that
is bare minimum.
Chris.
----- Original Message ----- From: "Scott Howell" <[EMAIL PROTECTED]
>
To: "General discussions on all topics relating to the use of Mac
OS X by theblind" <[email protected]>
Sent: Sunday, September 21, 2008 7:18 PM
Subject: Re: Apple Store bad experiences
Chris, my only argument here is that first you have the resources
to find out some of this info on your own in advance. Secondly
and we have to be honest here, there is a lot they are expected
to know in order to sell something to the majority of users. I
bet you could count the number of those who are blind or
visually impaired that have come into an Apple store
specifically looking for a Mac and VoiceOver. Does it make it
right? No, but reality is that unless you have a lot of folks
coming in asking about this VOiceOver thing, they aren't going
to have a lot of need to learn all there is. Again, doesn't make
it right and in some ways it doesn't make it wrong, it's just a
matter of time and demographics. If you have a great deal of
demand for this product etc. your more likely to learn or need
to learn it. Additionally most the actual sales people only need
to know the basics to move product, not be experts. Hopefully
this makes some sense.
