Re: Apple Store bad experiences

[Scott Howell]

You know I agree with a lot of the comments here and it is a wonderful  
thing to go into a store where the employees actually know something.  
Of course keep in mind this is true whether your talking about  
VoiceOver, other aspects of the Mac, or buying a new kitchen  
appliance. You'll always find cases where some employees simply take  
the time to know more about the product and those who are there to  
collect a paycheck. What would be interesting to know is what exactly  
is an employee hired at the store need to know. I'm talking the basics  
here, do they get a manual outlining the basic information? Do they  
need to know anything beyond what anyone could read on a box? Perhaps  
with this information, it would be easier to address the issue of what  
they do or do not know and what we can do to encourage Apple to  
include basic knowledge of these features in any training materials.

On Sep 21, 2008, at 10:33 PM, Dan wrote:
Hello,
Hey, that's really good to hear. I'd love to see more Apple employes  
know more about Apple products. In particular, just a little more  
about Universal Accessibility. And that also includes VoiceOver.
Dan