Beth, Could the Entourage "Send and Receive All" schedule (available from the "Run Schedule..." item under the Tools menu in v. 11.1.0 on OS X) somehow have become corrupted?
I can't say I remember the Entourage 2001 interface very well, but... I try to isolate this type of problem by sending myself a test e-mail using the Send Now button in the e-mail. I avoid using "Send and Receive All" since I can't necessarily determine from that command whether my issue is a Send issue or a Receive issue. As one who spent several frustrating hours on the phone with Earthlink representatives earlier this week, I wholeheartedly concur with Beth's advice: contact Earthlink and be persistent. I'm very curious to know what Earthlink proposes as the solution to the issues you've been having. Gene On 9/18/05 5:49 PM, "Beth Rosengard" <[EMAIL PROTECTED]> wrote: > On 9/18/05 3:02 PM, "Louise Stewart" <[EMAIL PROTECTED]> wrote: > >>> Could something possibly have become corrupted, and would an Entourage >>> database rebuild be in order? >> >> Have no idea. I can try it, but how do I do that? > > I really don't think this has anything to do with database corruption. You > aren't experiencing any other problems, are you, Louise? > > (By the way, did you follow the advice to quit Entourage and then raise the > Preferred memory setting?) > > It sounds more and more as if it's Earthlink having temporary server > outages, especially since you're getting connection errors. Call Earthlink > again. Talk to the first person who answers long enough to be sure s/he > isn't going to be any help; then ask to speak to a manager. Tell him/her > that you're using Entourage 2001 for the Mac, which is very much like > Outlook Express (not an esoteric email client, in other words); and that > you're experiencing intermittent connection errors. Say that you've > consulted with others who have assured you that it's not Entourage's problem > or you wouldn't be able to connect at all. Then say that you're convinced > that there are server and/or phone line issues [did you say if you're on > fast connection or dial-up I don't remember] and that you want them to > track down the problem. > > Be insistent: You're paying them good money to provide a service and they > advertise that customer service is what they're all about. > > Good luck, > > Beth > > > -- > To unsubscribe: > <mailto:[EMAIL PROTECTED]> > archives: > <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> > old-archive: > <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/> > -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
