Let's see if I can add something here... We had the same problem with users of Outlook and Outlook Express when the user left messages on the mail server and the mailbox size got pretty large(MB instead of kb). As Scott mentioned, Outlook would get out of sync and download most if not all of the hundreds of messages left on the server.
Now, we've also seen this when the time between mail checks was too short, say 5 minutes or less. Apparently, whenever the mail client does a check there a certain sequence of processes that take place. If an email "check" is issued before the previous "check" has fully completed Outlook will not recognize that emails have already been downloaded and will start over again. This answer, in my best layman terms, was given to me by Ipswitch. to resolve it I've made sure my internal users set the automatic check to 10 minutes instead of 3-5 and have politely asked users to periodically clean their mailboxes. Troy D. Hilton SofWerks LLC. [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:IMail_Forum-owner@;list.ipswitch.com]On Behalf Of R. Scott Perry Sent: Tuesday, November 12, 2002 1:43 PM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] Repetetive e-mails >some of our users have been complaining about receiving duplicate e-mails >several days/weeks/months after they've been sent. They'll just suddenly >get another copy of an e-mail that they got two weeks or two months ago. >All the users experiencing this problem have their mail client set to NOT >delete e-mails from the server after they've been downloaded. Also, all the >users experiencing this that I've asked have been running either outlook or >outlook express (although about 90% of our users use one of these two if not >web mail). This is a relatively common problem, and I too have only seen it with Outlook/OE. It appears to be a problem with Outlook, but I don't believe anyone has actually proven that. It can only occur when people have their messages left on the server. It occurs when Outlook and IMail get out of sync (Outlook will store information about the last E-mail it received, but somehow either that gets changed or the IDs for the E-mails on the IMail server get changed). I'm not aware of any resolution, other than to not keep the E-mails stored on the server (which will definitely fix the problem). -Scott --- Declude: Anti-virus, Anti-spam and Anti-hijacking solutions for IMail. http://www.declude.com --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
