On Wed, 16 Oct 2019 17:39:21 +0100, Mark | Uniform Benefits via mailop
<[email protected]> wrote:
>A comment on Microsoft escalation would be that it seems (to me at least) to
>be separate for outlook/Hotmail/live etc whereas if we have an issue it
>tends to be across all Microsoft domains in one go. We send from the same
>IP/domain (although are about to try get a second warmed) would it be
>possible for any software-based escalation to build up a history on support
>requests and at some stage have them reviewed by a human?
A nice idea, but worlds removed from the actual structure and intent as I
experienced it when I worked there a while back, which was when the free and
paid platforms were beginning to be merged. The remediation system I designed
and specified in detail was never implemented, in spite of all the bugging I
got about schedules.
The only customers involved are the paying ones for O365, and the advertisers
on the "free" platforms. For deliverability issues on the paid side,
effective deliverability remediation outside the semi-automated structure
requires complaint from an actual customer. On the Hotmail/msn/live side,
there's the system as Michael J. Wise has often explained. Unless you are an
advertiser with a coherent gripe, that's the lot.
mdr
--
Sometimes half-ass is exactly the right amount of ass.
-- Wonderella
_______________________________________________
mailop mailing list
[email protected]
https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
