It sounds to me like a print template/printing configuration problem rather 
than an app problem. When you went to print from Lightroom, did you exercise 
both the "Page Setup" then "Print Settings" dialogs?

The Page Setup dialog establishes the printer, print size and image orientation 
- once you set those up, you should run through the print settings by going 
down the RH panel to be sure margins and such are all set up correctly. Then do 
the Print Settings dialog to be sure the printer knows what paper weight and 
feed mechanism you're using. 

If you re-do your setup that way (don't skip any steps), save a new template, 
and still have a problem with the output, then it might be that your Lightroom 
5 installation is missing something or some piece of the Print module data is 
corrupted or missing. At that point, I'd try re-installing Lightroom. 

G

On Dec 22, 2013, at 8:28 AM, Christine Aguila <[email protected]> wrote:

> Hi Godfrey:
> 
> Well, very interesting.  From Lightroom, I exported a frame to the desktop, 
> opened it up in Preview, chose File>Print, and I was able to make a full 13 x 
> 19 print—no margin problems. So, this might suggest some problem with the 
> Lightroom printing feature, no?
> 
> cheers, Christine
> 
> 
> 
> On Dec 22, 2013, at 9:03 AM, Godfrey DiGiorgi <[email protected]> wrote:
> 
>> Ah, same as I. 
>> Well, if you've reinstalled the driver and re-done the page setup, etc., and 
>> it's still not behaving, something is amiss. Have you tried printing to it 
>> with Preview or Photoshop to isolate whether the driver is at fault or the 
>> app?
>> 
>> Godfrey
>> 
>> 
>>> On Dec 21, 2013, at 9:58 PM, Christine Aguila <[email protected]> wrote:
>>> 
>>> Lightroom 5 most current version. Cheers, Christine 
>>> 
>>> Sent from my iPad
>>> 
>>>> On Dec 21, 2013, at 11:34 PM, Godfrey DiGiorgi <[email protected]> wrote:
>>>> 
>>>> Hmm what app are you using to print?
>>>> 
>>>> Godfrey
>>>> 
>>>> 
>>>>> On Dec 21, 2013, at 9:28 PM, Christine Aguila <[email protected]> 
>>>>> wrote:
>>>>> 
>>>>> Thanks, Godfrey, but no go.  I followed your directions, and it went 
>>>>> smooth, but I’m still getting incorrect margins.  Very weird.  I’ve never 
>>>>> had a problem before.  I’ll have to call Epson.  Thanks again for your 
>>>>> help.  Cheers, Christine


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