I had no luck with Epson last time I had to deal with the recurring new OS/Epson driver problem. An Apple tech a bit up the ladder eventually sorted it out.
Paul via phone > On Dec 24, 2013, at 11:16 AM, John <[email protected]> wrote: > > What are the odds that if/when you finally get through to someone at > Epson, they're going to tell you it's Apple's problem? > >> On 12/24/2013 2:47 AM, Christine Aguila wrote: >> The printing problem has turned to utter misery. Calling Epson >> tomorrow. Maybe someone will be around. I'll report back when I >> have some good news. Cheers, Christine >> >> Sent from my iPad >> >>> On Dec 22, 2013, at 11:00 AM, Godfrey DiGiorgi >>> <[email protected]> wrote: >>> >>> It sounds to me like a print template/printing configuration >>> problem rather than an app problem. When you went to print from >>> Lightroom, did you exercise both the "Page Setup" then "Print >>> Settings" dialogs? >>> >>> The Page Setup dialog establishes the printer, print size and >>> image orientation - once you set those up, you should run through >>> the print settings by going down the RH panel to be sure margins >>> and such are all set up correctly. Then do the Print Settings >>> dialog to be sure the printer knows what paper weight and feed >>> mechanism you're using. >>> >>> If you re-do your setup that way (don't skip any steps), save a >>> new template, and still have a problem with the output, then it >>> might be that your Lightroom 5 installation is missing something or >>> some piece of the Print module data is corrupted or missing. At >>> that point, I'd try re-installing Lightroom. >>> >>> G >>> >>>> On Dec 22, 2013, at 8:28 AM, Christine Aguila >>>> <[email protected]> wrote: >>>> >>>> Hi Godfrey: >>>> >>>> Well, very interesting. From Lightroom, I exported a frame to >>>> the desktop, opened it up in Preview, chose File>Print, and I >>>> was able to make a full 13 x 19 print—no margin problems. So, >>>> this might suggest some problem with the Lightroom printing >>>> feature, no? >>>> >>>> cheers, Christine >>>> >>>> >>>> >>>>> On Dec 22, 2013, at 9:03 AM, Godfrey DiGiorgi <[email protected]> >>>>> wrote: >>>>> >>>>> Ah, same as I. Well, if you've reinstalled the driver and >>>>> re-done the page setup, etc., and it's still not behaving, >>>>> something is amiss. Have you tried printing to it with Preview >>>>> or Photoshop to isolate whether the driver is at fault or the >>>>> app? >>>>> >>>>> Godfrey >>>>> >>>>> >>>>>> On Dec 21, 2013, at 9:58 PM, Christine Aguila >>>>>> <[email protected]> wrote: >>>>>> >>>>>> Lightroom 5 most current version. Cheers, Christine >>>>>> >>>>>> Sent from my iPad >>>>>> >>>>>>> On Dec 21, 2013, at 11:34 PM, Godfrey DiGiorgi >>>>>>> <[email protected]> wrote: >>>>>>> >>>>>>> Hmm what app are you using to print? >>>>>>> >>>>>>> Godfrey >>>>>>> >>>>>>> >>>>>>>> On Dec 21, 2013, at 9:28 PM, Christine Aguila >>>>>>>> <[email protected]> wrote: >>>>>>>> >>>>>>>> Thanks, Godfrey, but no go. I followed your directions, >>>>>>>> and it went smooth, but I’m still getting incorrect >>>>>>>> margins. Very weird. I’ve never had a problem before. >>>>>>>> I’ll have to call Epson. Thanks again for your help. >>>>>>>> Cheers, Christine > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
